Can’t remove credit card or delete account 1/5
I wanted to delete my account after I discovered the service doesn’t operate in my neighborhood, but there is no mechanism in the app to do so and they won’t let you delete your credit card information either. Not great.
Use code TWOFREE15 for $15 off 5/5
Use code TWOFREE15 for $15 off
Great app 5/5
expand pickup locations 3/5
By Onye A
this app seems very promising for me as i am unable to use lyft or uber at the moment, however i do wish there was a wider range on where you can choose a pick up location
Better than Uber 5/5
By Finance major
I've tried Uber and Lyft but now I'm a Via convert. The tech is way better. Haven't had to use their support ever but I hear that's good too.
Works great 5/5
By Murray hill girl
Never had an issue. Always comes at the time the app says it will...
great app, great service
The service is unreliable. Times quoted are not accurate and nearly double every time. I hate to say this but uber pool is more reliable. Via customer service is also something to be desired. You can text an automated service which usually says something along the lines of "sorry. We will route this to our team internally for review". Does this "team" actually stand for directly into the trash??
Via is a scam 1/5
By Stephen MerrillSmith
The drivers often don't show up at the address agreed to. It is embarrassing if you're on a date and impossible to rely upon.
Take Lyft or a regular cab. VIA IS A SCAM
Horrible customer service 1/5
I've sent several emails to customer service & have not gotten any response!
Can't reach driver or contact Via 3/5
As much as I use it and need this service it's it pretty awful that when driver is late and you have to cancel , next ride is THE SAME DRIVER who also is not moving at all and you spend 20 minutes late without any chance of contacting your driver or Via service so if you're ready to wait and have to cancel get this ride
customer service is slow but rides are cheap 3/5
customer service is slow but cheap rides
Amateur Hour 1/5
By Sly Dawggy
Not a viable competitor to Lyft and Uber solely on the basis of its AWFUL UX, glitches and low standard for drivers.
Via is the best way to get around NYC 5/5
By Tbd tbd tbd
Love it! Best price, best drivers, super fast.
I've downloaded the app a week ago and give it a try couple of times. Not that it's showing the pick up in one place and then driver happen in another. There is no way to call them to confirm where they are. Sometimes you don't see them behind cars. They also dropping you off far away from your location. Plus I've missed every second car I've ordered because it showing one timing and then it's quickly changes. And they don't wait long enough. So I've wasted so much on fees that I could just order other car rides for the same price.
Gone downhill quickly 3/5
When via first launched it was great. Recently it's gone way downhill while prices have gone way uphill. They do not respond to complaints and urgent matters. The drivers have gotten worse and I've met many who are hazardous and don't speak a word of English. Safety is important to me and some of these drivers gab on the phone, don't answer incoming calls, and don't know the streets in NYC/Manhattan. Via isn't getting back to customers either.
By Acey dacy
You get what you pay for.
Only if you have hours to wait, hours to get to your destination and the patience of a saint to tolerate typically intolerable passengers.
They'll pass your pickup and drop off destinations just to make you go 2-3 blocks out of your way just to prove they can.
Cool in concept, but unreliable 2/5
I've been using via for almost a year, and the service has gone dramatically downhill. In the beginning, a few mistakes every now and then were acceptable because it was a new company trying to establish itself. The service gradually got better over the first six months. For the past six months however, Uber has become a much more reliable carpooling service. The time estimates in the Via app are only accurate about 25% of the time. Very often, I have to request two or three different Vias to eventually get where I am going. This can be extremely frustrating when I'm trying to make a meeting or be on time for a dinner reservation. I've contacted Via about the issue and the only response I get is "sorry, we'll try to do better." If time is of value to you, my advice is to use Uber.
Worst app I have ever used 1/5
This is the most terrible app I have EVER used. My friend sent me a first time user promo, so I decided to try it out. It does not let you see the wait time for a ride before committing, and you get charged even if you don't accept the ride. My first (and ONLY) ride never showed. Instead, he drove all the way to my destination without ever contacting me or cancelling the ride. And there is no way to get in contact with via or your driver. I was charged for my entire ride even though I never set foot in the car. And what kind of app doesn't even have a customer service number?! They only let you contact through email which they do NOT respond to. I also tried contacting them by text and was ignored there as well. Horrible app, horrible customer service. Stay away from this app.
By Loseit user dc
Drivers don't show up. Taxi hugely better.
Terrible app, you get what you pay for 1/5
This app is horrible as you cannot contact the driver directly if there is a problem. It often makes you walk 400-500 yards to get to the site sometimes with the driver showing up in my experiences half of the time. I am trying to get in touch to see if the customer service team can fix my issue/concerns but it is highly doubtful with there poor, outdated app design. Other driving services I realized are only 2-3$ more for short to medium trips, so pay the extra get picked up exactly at your spot, be able to actually contact your driver, get picked up with a higher rate and ride alone. Deleting this app immediately!
Used to be a 5 3/5
By music critic#212328876
They changed something. Now there's lots of "delays" and driver changes making more delays. Very frustrating.
Welcome to 1962 1/5
We means white. Together means separate (but equal?)
Enjoy Via! If you don't live in Harlem, Washington Heights, Inwood, The Bronx or Brooklyn.
(So I can't rate the service. They don't serve me. Old problem, racism. Technology doesn't solve it.)
Great service. Meeting points in NYC are too far. 4/5
Great service, but as they expanded in NYC, meet up points are unreasonable to get to in allotted time. Even with the NYC hustle, I'm just barely there in time and often too late. Walking a full avenue and then a couple of blocks just seems too far.
Worst Service Company I've Ever Dealt With 1/5
I never leave reviews...this is actually my first. I felt the need to warn everyone else of just how miserable it is to deal with Via.
I'll spare the details, but basically they're my only transportation option to get to work everyday without going bankrupt. REMEMBER: you get what you pay for
Drivers are incompetent (constantly deviate from GPS, get lost, skip pickups, you name it), paired with the fact that the software this company uses is archaic compared to Uber & Lyft. They don't take the fastest routes in the city, they're constantly late (normally 2x, 3x the ETA provided), and it takes forever to get a car.
The monthly Viapass (unlimited rides for a monthly fee) is what originally hooked me to this company, but I quickly learned that you get what you pay for.....AVOID
great service! 5/5
this is the best shared ride service around! i've used it in chicago and new york. great way to get around when public transportation would require multiple transfers. highly recommended!
Was great. Pricing structure is stupid now. Never know just like Uber. And if you took it 5 x a day it doesn't make sense anymore
Increased rates too similar to Uber solo ride 1/5
Via recently dramatically increased their ride rates to be almost equal to Uber but it's still a shared ride. It used to be $6 to go uptown now it's $18! Deleting app.
Drivers are always weird and rude 1/5
I got into my car while on the phone and the driver told me I had to get off my phone. I did but also mentioned that I had never had to do that in a ride sharing app before. Then he got really condescending, telling me everyone knows this rule. He said it was for the other passengers. The only reason I even use car sharing apps is so that I can be on the phone with my friends and family in transit, since there's no service on the train. I spent the entire ride in total silence.
4.7 stars! 5/5
Incredible service here in NYC. I've only had two times when the driver just never stopped to pick me up but when you text them, they respond immediately and get you a new driver. Drivers are nice, cars always clean and all good drivers. Not sure how they vet their drivers but whatever they are doing they should keep up the great work!!! Kudos
Price jump is no bueno:( 1/5
Literally my ride to midtown is double what it was before the update... still cheaper than Uber but now I have to go back to taking the subway. This is ridiculous.
Waste of time 1/5
By Jose Stanley
This is pointless and misleading you can be all around the city if a few areas of service through out the city. Never using this app! Waste of time to download or open.
Will never take 6 train again 5/5
By UES working girl
I luv via
Love Via! 5/5
By Organized Magic
Lifesaver!!!Wish it went to the Bronx.
Love this app! 5/5
Has completely changed my life. Thank you Via!!!
Great service, always affordable 5/5
Way better routing than other carpooling options, and super predictable and affordable fares. My go to for ridesharing
Best Ride Share 5/5
Seriously can't go wrong with Via!!! Love love love the company!
Best ride share app. Period. 5/5
Amazing service. Changed my life and commute.
Via all the way! 5/5
Love taking Via around the city. Super friendly drivers, and great routing!
This app is trash. How can you boast about adorable rides "all over the city" when the shot only lets you go downtown and the 2 airports we got? I'm trying to get home in THE CITY OF CHICAGO, the drivers should be able to accommodate for the ride. Smfh. Downloaded in a time of need, too bad it didn't help 🤷🏽♀️
I love via 5/5
Great service & great app. Hopefully the pricing or the current structure doesn't change
Changed my daily hell 5/5
I've been using Via for months now and it literally changed my life.
After using a mix of MTA and cabs for years, I decided I'll give it a go.
They never failed me once!
They arrive up to 10m from requesting a ride and the drivers are super nice.
For a few bucks per ride - this is a no brainer. All New Yorkers should move to Via.
Via - your uber lift. 🕺🏽🕺🏽🕺🏽
Best rideshare in NYC 5/5
I LOVE Via!! It has totally changed the way I move about the city. I take it to and from work every day and really to anywhere else I need to go. So efficient, so affordable, just the best!! It's way better than the nightmare service of uberpool. I also love how you can now tip your driver - truly a community.
Best for commuters! 5/5
By Dylan J D
The new ViaPass is by far the best deal in town!
Great App! 5/5
This app is a must have anytime I'm in NYC, Chicago, or D.C.
LOVE THIS 5/5
By Kaite Evans
Love the app and the easiness to move through it, thank you Via!
Great app and company 5/5
Great promotions, communication and drivers.
Best App 5/5
Via drivers are the nicest out there, and the shared ride is so efficient and smooth. Via is the best app on my phone!
Love Via! 5/5
I love this service. The app is easy to use and I find the options to be very useful. Most times pooling a ride is great but on a few occasions I've needed to get somewhere express and it's great to be able to select that option. I've also used Via to get to the airport. I've rarely had any issues whatsoever but on the rare occasion that there has been a glitch customer service has been quick to respond and to remedy it.
Best Service Ever! 5/5
Great to get around town! Amazing drivers. Amazing customer service.
LOVE Via 5/5
By Ice Cream Smith
Private rides? Tipping? So awesome. The best ride app in the biz just keeps getting better!!