Did not accept debit card 1/5
By Shy not shy guy
Charged my debit card $1 but did not let me sign up on the app because it was a debit card -__-
comfy and reliable 5/5
i’ve had a great experience with via in the couple years since its launch in chicago. cars are very comfortable, drivers have been respectful and polite, and i appreciate the corner or corner service so that i can carpool (better for the environment) without deviating from my route. can’t beat the price either!
BEST OPTION OUT THERE! 5/5
This was one of the most affordable and fastest ways to get to my destination. I really love how I could reach out to live support and a real life representative assisted me during my ride. I will continue to use Via! I love it!!
Driver quality terrible 1/5
Driver quality has substantially gone down hill. Driving in the middle of two lanes, going way below speed limit, lacking the technique to adequately maneuver during rush hour traffic. Convenient, but unreliable.
Really good! 5/5
Very affordable and the drivers have given me a 100% perfect experience so far. I love the credit system when you share your code and how quickly the drivers can get to you. The only thing you have to pay attention to is where your driver is arriving which might be the next street over but I don't mind. Love this app! It is reliable and simple to use.
Pay the extra few bucks with uber, Lyft or Juno 1/5
By Cory/jacki o
Via drivers do not know direction for one, I’ve had to guide most of my drivers to my destination. The last driver never showed up, and lied about his arrival. I spoke with the driver on the phone three times and he yelled and cursed at me because he didn’t know NYC! Not my problem, you shouldn’t be driving in the United States if you don’t know English or directions. Via did nothing to compensate for the most awful driver in existence and for that I will never use them again.
Piece of Garbage App- Avoid at all Costs 1/5
Seriously- drivers are extremely unprofessional and rude. DO NOT USE THIS APP, IT WILL RUIN YOUR NIGHT. Pay a little more money to get an uber/lyft and be satisfied with your ride....
Love it! 5/5
Reliable, good service, great drivers.
Easy and affordable 5/5
Simple way to get around town.
Best ride share company! 5/5
Via has the best customer service & the lowest prices for shared rides! They are always happy to help in any way they can to make your ride experience a great one.
Barely a step about uber 1/5
So frustrating. Will rather be amazing 50% of the time or absolutely horrible. Great prices but you pay for it with extremely long wait times.
Probs the smartest app in NYC 5/5
So affordable and yet so convenient - not sure how it's possible but glad it is :) :)
Affordable and fast 5/5
I’ve been using Via since launch and even though I was initially extremely impressed by the service, I’ve only become a more enthusiastic user as time has gone on. If you don’t mind walking a block or two out of your way, Via is by far the cheapest and best way to get around New York if there aren’t any subways nearby and (outside of rush hour) sometimes even if there are. I’ve saved thousands of dollars using Via instead of taking solo Lyfts and Ubers.
Easiest Travel in NYC 5/5
Via is by far the easiest app to use for travel in nyc - quicker, cheaper, and more enjoyable than uber, lyft, cab hailing apps, etc. I take vias every morning to work for marginally more than the subway and get there in half the time!
It has changed the way I travel for the better
Better than Uber and Lyft! 5/5
I started using Via a couple months ago when a friend told me about it. I absolutely love it! It is SO much better than Uber and Lyft! And the best part is that the rides are so inexpensive. It has saved me a ton of money. 10/10 would recommend Via to everyone!
Very clear and easy to use 5/5
The interface is very clear and easy to understand!
Love this app, use it every day 5/5
This app is a life changer.
Best ride sharing service out of the bunch!! So glad for the recent expansions!
Better than the rest! 5/5
I use Via all the time to get around in NYC. It's super affordable and reliable - plus, the drivers are always incredibly friendly and professional. Best ridesharing app out there, hands down!
Best way to get Around nyc 5/5
Love this app. Such a great service, I use it pretty much every day and the new tipping is great
Great App! 4/5
Really awesome alternative to the other apps! The drivers are super friendly and cars have been super clean
Excellent service 5/5
Awesome service with great drivers and exceptional customer service. Would recommend to anyone! I like that We have so many options with booking and how simple the app is to use. 10/10
Exceptional Customer Service 5/5
This app has been great for me! It’s easy to use and if I have any problems the customer service team responds quickly. They are great! Via has definitely been my crutch in NYC
Best EVER 5/5
Via has changed my life!! It's such an incredible app and service. I use it all the time because it's so great. A great service for a great price! I've even had drivers take me to my exact drop off spot just to be nice.
Simple & Easy 5/5
This app is easy to navigate & understand.
Please expand to Boston!! 5/5
After living in NYC for several years I just moved and besides dollar slice pizza, Via is the #1 thing that I miss. Such an easy, affordable, and fast way to get around the city. Have had so many bad experiences with other pooling services but via always pairs me with passengers that make sense- getting me to where I need to be, quickly. Was thrilled when you guys expanded to Brooklyn..but maybe time to expand to Boston now too? :)
Best way to get around! 5/5
I love via- use it to commute to work every day. It’s cheap, easy and direct. Great drivers and service :)
Best ridesharing app in NYC 5/5
I LOVE Via! I take it to and from work every day and really to anywhere else I need to go. So efficient, so affordable, just the best!! It's way better than the nightmare service of uberpool. Via has actual smart routing. I still can't believe when I meet people and they haven't used Via - you're really missing out. And now Via is in all of Brooklyn too - amazing!!
Low price without compromise 5/5
Sure Via is cheaper than its competitors, but that doesn’t mean a worse experience. I’ve had almost entirely positive experiences getting around Manhattan, and with the Brooklyn expansion this service is a major lifesaver
Great service 5/5
Via provides great service at low prices in comparison to competitors in the market.
Worst Experience ever 1/5
By AMAZING LEARNING
I requested a ride and the first driver took twenty minutes only to cancel on me. The second driver never showed up. Making me late an hour to work. I was supposed to have some type of promo code I tried to use that on my ride and it didn’t even work. I am disappointed I thought this app would make me stop using uber and lyft but I guess not.
App doesn’t keep my input!! 1/5
Recently when I enter my pickup the app corrected it to its choice which was incorrect. I finally got it to accept the pickup location and entered my drop off spot. It then switched to a drop off two blocks from pickup. I finally gave up on the app and took a cab.
STOP OVERRIDING USER INPUT PLEASE!
Easy and convenient app! $10 off! Use code YASMIN5X3 5/5
By Uber Lover 2015
Drivers are nice, prices are cheap. What more can you ask for? Save $10 on your first ride with code: yasmin5x3
Game Changer! Negative comments are wrong 5/5
By John Doe 212
Awesome service. Great app. I highly recommend it for getting around NYC at a reasonable price. While via does have the occasional rude driver and sometimes takes routes that are a block out of the way, overall it is a great service. The recent negative review about long wait times is dead wrong. The reviewer’s bad experience is probably attributable to user error.
Via is the best 5/5
Cheap and convenient. I use Via all the time and I love it.
It’s ok 3/5
By Bek sinatra
The reason I don’t give it five stars is when u need to be someplace it can take longer routes and the price went up which can make u just walk it or find similar options
You're better off waiting in a subway tunnel for an hour 1/5
Between the 15 minute waits which get longer when the driver goes the wrong way, the fact that you usually end up squished in five people because the car has to be completely full before pickups stop, and the lack of compensation for having to sit for the endless delays, I'd say you're better off risking the fine for jumping a turnstile.
Great service 5/5
ViaPass is awesome. Nicer drivers and nicer cars than other rideshare companies.
Best ride sharing app!! 5/5
I absolutely love Via !! I can easily commute from home to work for just a few dollars in Chicago, on the most efficient route possible. The drivers are also super nice !
I love Via!!! 5/5
Via is the best ! It's a super convenient way for me to get around Chicago. I think it's the best kept secret in the city !!
Great commuting option! 5/5
I've found this ridesharing app super easy to use and allows for a great service!!
By Sharing in Style
I love Via. Amazing service, friendly drivers, and routing that actually MAKES SENSE!!! Essential for getting around, don't know how I survived before Via.
Ugh awful just don't do it 1/5
By Sad and cold
Horrible, I have never in my life written a review but I was so shocked by this experience I couldn't leave it unsaid. My first driver literally canceled the ride after waiting for no more than 2 minutes, he was on the wrong side of the street and it took my about that long to walk towards him. Not only that but by the time I got to him and tried to get in he wouldn't let me and claimed I was a "no show" even though I was standing right at his door. It was raining so hard and it was so cold and he just drove away even though his car was empty. I just called another car cause I was so tired and cold and it was almost midnight. This second driver was silent the whole ride and barely acknowledged my presence and then refused to take me all the way to my destination and left me like 30 blocks away. I ended up taking the subway the rest of the way. All and all, very unprofessional and just an exhausting experience. So much for trying something new, never EVER again, sticking with Lyft or Uber or literally walking.
I would leave zero stars if I could 1/5
Honestly the worst service out. The prices are good but the stress is to much when getting a ride with this mob. Drivers are always late, deviate from routes making you late and that's even when you plan extra time for traffic and picking up passengers.. I have never had a Via on time or being dropped off on time. Don't bother unless saving a few bucks is worth the headache. 98% of my rides have been so stressful, absolutely not worth the effort of walking to a pick up.
Annoying chime 1/5
Every time I'm in a Via I get an extremely loud chime every 60 seconds. Really annoying. The drivers hate it too, and they say they don't know how to turn it off. Please change this and I'll update my review.
Best travel in NYC 5/5
By Ny Dreamer
I have yet to have a negative experience. I can see that these drivers are happier than the Uber and Lyft drivers.
Via Highway is the best! 👍🏽
Use this code for a discount on your first TWO rides!!!! andre6d6
Bad presentation 1/5
No coverage in queens ?
Also whats up with presentation , couldn't you guys keep it professional simple as uber does, rather than political and cartoonish with that is now?
Limited supply. Wait times high. Not worth it. 1/5
Slow. Very few drivers. Which is fine if they were to just say unavailable when you request the ride. Instead they accept your ride and have you cancel once you figure out your ride isn’t coming. Don’t oversell a limited supply.
Unsatisfied consumer 1/5
By Niecey theicon
Ive been using Via for almost 6 months and was very pleased with the service and price but sadly to say the service as well as the price have been nothing less then horrible. The efficiency of the app and navigation needs a lot of work, I wish this company goes back to how it once was because I’m reliant on this service but looks like I have no choice but to go back to uber and Lyft.