By Nick Nuts
Sometimes it works ok. But often you’ll find yourself waiting 20 minutes for a ride that the app says is 1 minute away, and then they cancel the ride saying you no-showed. Its frustrating in good weather, but when you’re waiting outside in the rain or freezing cold its infuriating. Some of the drivers are good, but many are unprofessional. My experience is in NYC. Other areas might be better or worse.
Great ride 5/5
By Joe Riccardo
Had a great ride from fidi to the west village.
Best cost effective way to travel 5/5
Vía has the best courtesy and professional drivers. The cars are always clean and the ride is always smooth. Best part is they are most cost effective compared to the competitors.
Terrific App with one slight problem 5/5
Just started using Via and I’m really enjoying the service. Purchased a monthly pass in Chicago that gives me up to 4 free rides per day. Perfect for getting to work, and it’s great not having to worry about surge pricing like Uber and Lyft.
The one thing I don’t like, however, is that you can’t see the estimated time for a car to pick you up until you order it. This is terrible and needs to get fixed ASAP.
For those new to Via, definitely download the app. If you use the following code “adam4v6r” you’ll get $10 in free credit, which is a lot on free rides since Via is so cheap!
Greatest ride share service in NY 5/5
So much better than Uber
Efficient and affordable 5/5
Via runs Mercedes Metris vans all over Brooklyn. It’s a shared ride set up, but even if no one else gets in, you pay a shared ride cost, which is less than any other service. So far, so good—I’ve been rolling around Brooklyn at about half the cost of Uber
I Love Via 5/5
I use Via regularly. I find it very affordable and convenient. I’m so happy that they finally expanded to all boroughs.
Great ride! 5/5
Driver could not have been better!
Worst customer service ever. 1/5
By Mpb dnb
I signed up to via because I had a coupon from on of the drivers so I downloaded the app and right away they flagged my account. I contacted customer service and was told they’re only able to unlock my account if I send them a picture of my id and credit card. I told them I did not feel comfortable sharing my information with them and asked if they could do something about it. They told me that was the only way so nothing was done in the end.
They’re getting better 4/5
Most drivers drive at a normal rate, not extremely slow anymore. I like that they give you an ETA as well now, so you know what time you’ll arrive.
By Victa ;)
Great guy ! Easy to have a convo with. Lots of wisdom.
Great driver 😀 5/5
By Dee Dash :)
Good company +++++++++++
Used to be fantastic, now, don't bother 1/5
By EFax user
When I started using Via 2 years ago in Chicago, it was fantastic. Cars were clean, sometimes limo standard, love the concept of picking up and dropping off within 1-2 blocks to save gas. However, these past 6 months, the rides have been terrible. The standard of the cars has fallen significantly, some smell of smoke, another one of pot!!! The drivers have no idea where they're going even though they have GPS! I used to recommend all my friends to use Via, not anymore...
Marketing push notifications 1/5
This app sends spammy marketing push notifications and should be banned.
Great !!! 5/5
I wouldn’t be able to work if it weren’t for Via. Love all of you
The best prices in the city! 5/5
I love using Via, it’s always affordable and very convenient.
The Good - Bad - and Ugly 3/5
If you’re a New York City commuter, Via is a hero. It offers an equitable transportation option for those of us who do not love the subways but don’t mind being in close quarters with other New Yorkers. But, quality has suffered as the company has expanded across the city. One day you might get a great driver with a well maintained car and the next, a surely person with a wreck. Routing algorithms have improved to a fault so leave time to get to your destinations or be prepared to pay more. Takeaway: Via is a great company. But please hold your drivers to the high quality you started out with.
Convenient Cheap Great drivers 5/5
Via is low cost and convenient. Drivers are courteous and cars are clean.
Easy convenient and economical 5/5
Love the service
Via-where have you been all my life? 5/5
Via is without question the most incredible way to get around Manhattan. Forget about taxis, UBER, subways, etc. via is the only way to go!
Really Good. Could Improve 4/5
There doesn’t seem to be a clear, obvious match between the Via car number on the app and the signage in the car window. Many drivers aren’t using the signage anymore. The app would be better if these two things were in sync and the sign were visible.
This app is garbage 1/5
I used this app for the second time today and call in a driver. This app automatically picks a location and makes u walk to your pick up location. First of all, I think that’s stupid. I should be picked up from my own location. Anyways, so I walk to the location I’m suppose to be and since there was snow and lots of call, I couldn’t identify where my driver was. So I called and it took the driver about 7-8 rings to finally answer. I was by a corner of two street. That’s where I was told to be by the app. Keep in mind it’s a normal street with traffic lights. In the traffic light , there a police officer waiting in red light. My driver says (on the phone) “listen I’m not gonna stop there because I don’t want a ticket because of u, so u have to move. Move somewhere else” and I’m like “what?” He then doesn’t even pick me up. I had to cancel the trip. Also In the car description , it said dodge but he wasn’t even driving a dodge. It was a van... horrible communication, horrible customer service, and this app does not seem safe at all. I’m going back to UBER or LYFT.
Getting worse 3/5
Time quotes no longer realistic. Often changing cars. VERY annoying!!!
Via is great 5/5
I use Via almost everyday! It’s great and saves me a lot of money.
Via rocks!! 5/5
Best thing to happen to New Yorkers since bagels and cream cheese!!
Good but needs improvement 4/5
DC Customer. I’ve been using Via for over a year in DC. I’ve seen improvements with the app. The estimated wait time has improved, but is still bad. I expect to wait TWICE as long as the app says. The estimated drop off time is always wrong. I expect to be dropped of 10 minutes LATER than what the app says. The routing is TRASH. It often leads me through more traffic. The cars are ok. The drivers are ok. Most are not familiar with DC and follow the poor routing.
The pricing has gone up and up. That is pure garbage. While it’s still cheaper than other ride services, the price increases are unwarranted because there are in minor improvements in service.
The worse thing about Via is not knowing where you’ll be dropped off. That level of uncertainty is a travesty. Riders need to know BEFORE they book the ride.
Actually, the worse thing is that Via doesn’t go to ALL parts of the city. DC is a small city. There is no reason why we are limited to a small section of it. No reason at all.
Overall, the drop off uncertainty, long wait times, poor routing, inexperienced drivers, and limited service it makes Via seem SUBSTANDARD.
HOWEVER, I like Via a lot. A. LOT. It’s affordable. And that is huge. The affordable ViaPass is crucial to my happiness. It takes me where I need to go. I recommend the service, and hope for speedy improvements.
Safe driver 5/5
He was a safe driver and offered my daughter a water when she was very thirsty.
Nice Driver! 5/5
By Lady Chorot-Bernard
Very polite driver, very patient and car smelled good. Had Mom with me. She loved the ride and now wants to do this on her own!!! Thank You so much
I lovia 5/5
A great app and smooth ride
Can not sign up 1/5
Please fix. I can’t even sign up. Stuck on credit card > expiration date.
Price Change Not Working 1/5
By Freezy bird
I used to be an EXTREMELY loyal via exclusive rider, but then a while ago they upped their prices and now it’s just no different from uber or Lyft, just with slightly worse service. The prices used to be $5 or under for anywhere in Manhattan and now the lowest price you can get is $5. The only appeal of via was that it was cheap and now it’s not even that. Please go back to the old price system or I won’t be a return used.
What was life like before Via? 5/5
By HK Rosie
Must for any true New Yorker!
Via offers the best service, quick pickups and excellent drivers . The app is much improved. I used to find it difficult to call a cab with the old VIA app before but now it works perfectly fine.
VIA - intuitive app and reliable service 5/5
Best deal in town....
Was not happy 2/5
Customer service should be more easily accessible
5 Stars 5/5
By Swaggy Dreamer
Great ride! 5/5
By Don Juan 9
Really great driver!
Cheap & Cheerful 5/5
Surprised by all the negative comments. Personally I can’t believe it took me so long to start using Via. Cars are brand new and drivers polite. And most of all it’s so cheap.
Idiot driver ....f-ing listen 1/5
By Tip NYC
I called the driver twice to let him know I could not meet him at corner pickup and needed to be picked up at the door address because I was with my grandfather and his is using a Walker. He just said yes I'll be there in 2 mins and when he arrived he was waiting at the corner and just cancelled the ride leaving us in the cold!!!!!
By Sharing in Style
I love Via. Amazing service, friendly drivers, and routing that actually MAKES SENSE!!! Essential for getting around, don't know how I survived before Via.
I can’t even log in 1/5
No wonder it’s cheaper than competitors.
Awesome rides in nyc 5/5
Convenient , quick, and well priced rides in nyc . I recommend via to those who are looking to alternatives to the other guys .
Love it but hate that sometimes they leave so fast
Great drivers— great app! Love Via! 5/5
Via is the way to go! The routes make sense, the drivers are top notch professionals and the cars are excellent. Share rides are a game changer for New York commuters but Via is by far the best service I’ve used.
Great for getting me where I need to go! 4/5
By CPW GAL
I’ve been using VIA for almost two years and I love the service. The only thing I miss is the two minute warning alert to let me know the car is coming.
Not worth it. Just use Lyft 1/5
I’ve always had a terrible experience with this app. Drivers will leave in less than 20 seconds if you’re not at the meeting point which is always a street corner out of the way/ too far away then you request, and they don’t drive remotely safe at all. If I wanted to contact the driver and let them know I was running late because I needed to lock up my apartment, there is no phone connection- just a dead end between me and the number provided by the app to the driver. It’s not worth it for the low price unless you’re willing to deal with a HOT mess. Just use lyft or Uber instead honestly
Not perfect but pretty awesome 4/5