Eric Johnson/ new purchaser 4/5
By willie wayne bogart
A slight pain to purchase, but I guess this is the safest procedure.
Overall great. 5/5
Best prices whenever I’ve compared their prices to other apps/sites. Customer service needs work but overall, a great app that gets your tickets right on you mobile device!
First time 2/5
First time using. Froze a lot when I was just scrolling. Also don’t appreciate the extra charges
Awesome App - best place to buy tickets ! 5/5
By Bad Bunny
Thanks Guys !
awful company 1/5
Was sold 3 tickets to a college basketball game from Vivid seats 3 days prior to the event. Was reassured by reps from customer service showing up with the printed tickets would gain my family entrance into the arena. Showed up to the arena, only one of the 3 tickets was valid and the other two were voided and sold already to another customer. Customer service was no help and told me I would be emailed the next day to launch an investigation. Customer service reps could not assure me I’d be refunded for my invalid tickets and told me I’d need proof to consider getting a refund. I recommend this place to absolutely NOBODY and if you plan on buying tickets from them you should reconsider and cancel your order.
Easy to use. Never disappointed with the seats I get. Great way to find seats at a price you are willing to pay.
Notre fans football ticket 5/5
There was I mess up when I bought a Notre Dane football ticket, it turns out that ticket I bought was already purchased, so vivid offered me a ticket closer to the football field with no extra charge plus free shipping. I will always go through vivid tickets:)
Terrible app 1/5
Tickets don’t stay in cart as you browse other events. Nothing works well in this app
I was absolutely scammed. Bought tickets to Purdue-Michigan football game this fall. Bought about the most expensive tickets on site for 2nd row, I believe. After I purchase, what comes through are 50th row. This was not user error, I made sure to 2x check seats before purchasing. Customer Service: “I’m looking at the seats right here, you bought these.” Really?? 300+ for seats in 54th row? Purdue?? “Price doesn’t have anything to do with the seats you bought, sir.” Just plain rude service. Never got next-day call from manager that I was promised several times. I gave away tickets to students.
Expire listing drop off not listed on mobile app 2/5
By lost listings
I loved the app until a few months ago, now when the listings expire I am unable to update on the mobile app, extremely frustrating, also on game day the listings are only good for 2 hours
Bought 2 tickets with transaction fees of $208. That did not include a delivery fee of $8. They sent the tickets via Email. Why the $8 fee on top of $208. This site is horrible...
Top choice 5/5
Vivid always has great seats available to my events and the best value every time!
Stay away 1/5
You can easily get shafted using these people. Best to get tickets directly from the event venue.
I hate Vivid Seats 1/5
Buyers beware this site is a scalpers paradise.
Awesome App 5/5
I signed up for this app. We live in nyc. I bought last minute tix to the nyc nutcracker on Friday 12/29. The weekend of the last shows.
The best seats in the house! ROW A. Center orchestra (right behind the conductor ) for $59!!!! (The tix face value is $295) the price included sweet seats (free souvenirs book , free fancy photo with a dancer and 15% off at the gift shop!)
I am still stunned . It was literally a Christmas miracle.
I thought it was too good to be true .
When I got to the show, I was glowing. I was In complete awe.
I’m going to use vivid seats for everything
***i think it worked well for me since it was so last minute (like an hour before the show) AND I was right around the corner. Nevertheless, it was amazing
Oh and The venue’s ticket availability started at $108 in nosebleed seats!
Gouging pricing 2/5
If you are interested in getting ripped off or screwed by greedy people who are taking advantage of a situation- this is the app for you. Click on already exorbitant prices and commit to buy so they can tack on “service fees” that are shameful. Supporting this practice is like sending a donation to Isis
They didn’t have the tickets 1/5
Ordered tickets for tonight’s Denver nuggets game. Email said it was coming so off to the game we went. After arriving at the stadium right at game time we received an email to call. We we called they said that they could not get the tickets. How do they sell tickets they do not even have!!! GO elsewhere!! No offer to help. Go to a reputable site.
GREAT PLATFORM TO GET TICKETS! 5/5
I was looking for 4 WWE Raw tickets in Los Angeles and I was looking everywhere for them. I tried all the major platforms and nothing. If I did find them they were expensive. So I came here and I got great seats for a low price. It was an amazing experience thanks to vivid seats! I definitely recommend this app!
Never use again 1/5
It happy with this service at all. Very confusing and entirely too many steps to receive electronic tickets. I am attending the Sugar Bowl in 3 days and can’t even tell if my tickets are downloaded or not. Very confusing.
Sports tickets 5/5
Great app for last minute tickets
This is terrible , no specifics - thank you
Need to see the fees before I commit to the order
Great site. Should make it be able to pay through Venmo.
will never use again 1/5
By Happy Nancy 998
what a joke!!
Seats together? 1/5
By La Mesa ff
I wanted to buy 2 tix for a game. Found a good deal but gave me section & row. But didn't give me seat numbers. So I don't know if seats are together. Needless to say I didn't buy them given the no refund policy. Pathetic!!!
Customer service is SO BAD! I never received two of my tickets to a football game and let them know. I had even called before the game to find out where to find the tickets were. No refund...
$15 shipping and handling for sending a link!!! 1/5
I feel cheated! Just charged $15 on $30 tickets where the so called shipping was sending a link via email!
Horrible service, I don’t recommend.
Lsu game 5/5
Had tickets to game in Houston before Harvey got reimbursed in 4 days
Dont bother 1/5
I honestly can not sit here and explain which is worse, the company vivid itself or the app that can’t even do what the company is designed for. Not only did the app fail when trying to upload tickets that were attempting to be sold, But the company still is trying to hold me accountable for selling tickets nowhere in the agreement does it say you were required to own a computer to upload the PDFs that vivid seats sent you. Mind you the ticket were BOUGHT THROUGH THE APP! Worst experience yet when it comes to selling tickets....
Terrible Customer Service 1/5
I bought tickets to an NHL hockey game, and the e-tickets were sent to my phone. But when I got to the venue, the e-tickets wouldn’t scan. Turns out I had to print the tickets for them to be valid, but Vivid Seats didn’t inform me of that. They expected me to see tiny writing on the bottom of the tickets. Long story short, I’m not going to use Vivid Seats again, but if you do, MAKE SURE to read all the fine print. And know that the “full peace-of-mind” they offer comes with a lot of hoops to jump through.
Don’t know the true price with fees until you get to the final page of purchase. 2/5
Why not reveal the total fees up front like most sites? Makes it a lot user friendly. Pretty much a no-brainer.
Prices are the best you will find!!!
No Tickets to Print 1/5
I have received an email showing my tickets, which I cannot print for entry to our December game. I have called and received multiple emails, no PDFs attached, and no way to PRINT.
What gives with company.
By Jill Suzanne Blythe
Amazing site! Purchased Ed Sheeran!!
Dropped stub hub 5/5
Hate stub now that they added all these Service fees and got rid of the reward program. Go Vivid
To many e mails 1/5
By Azad damani...
Why you need to emails every day, once in week is enough for updates.
Worst Customer Service Ever 1/5
By Cutest Gamer
I bought parking pass for a game on the same day as the event.. I never used Vivid seats before so I called to ask how the tickets would be delivered.. The operator I spoke to said I would meet someone close to the venue.. So I left my house to get closer as I live an hour away, I called again to ask if I dont get the email on where to meet the seller, would I be able to get a refund, The operator told me to call back and ask for a supervisor and ask for the refund .. An hour after I bought them and 10 min from my destination I received an email that said my tickets were ready to print- I was no where near a printer- I called after the game and explained I was given bad information by one of the operators.. Supervisor listened to my call and knew I was given bad info and apologized but could not given me a refund.. I got a call a couple days later and they offered me $14.95 of the $60 I spent on the ticket.. But bc I was upset and asking questions like why is that all Im getting??? They never sent me my $14.95.. 🤔
Great app 5/5
My go to for game days, best app and very user friendly 👍🏽
Nice app 5/5
Very easy to use! Love it!
By I just keep running.
The App is horrible. The seamless ease of use is non existent. I keep getting errors when I try to login to my account. Your programs need to go back to the drawing board with this app.
How easy 5/5
By New Yorker looking to save
Quick and easy got my tickets
Hidden fees 4/5
Easy site to use. Hate those hidden fees. If it says ticket is $98.00 then that should be the price not $125 because of all the fees!!
To many notifications 1/5
By Paulie Donuts
Stop telling me what I need to go to or see. If I can’t get tickets to an event and need to get ripped off by you, I’ll contact you.
Absolute WORST 1/5
Stay far away!!! I ordered 4 tickets to a Utah Jazz game, but they never came. I called, and the customer service reps told me that they had been emailed to me earlier that day. However, I had no such email. I was told that the email was going to be sent to me within the hour. After calling back in 3 times after not receiving the email, I was informed that the seller somehow had not transferred the tickets (right as the game was starting). They told me to wait for the email to come, and that it would be arriving within a few minutes. It never came. And guess what? I STILL was charged for tickets that I NEVER received. Absolute joke. Oh and to make matters worse- they never took notes on any of my calls. I would explain the situation, and they would say that they had no record of it. Horrible horrible horrible.
Five Stars. Very Helpful!! 5/5
Awesome App. I highly recommend it
Hidden fees 1/5
By Say no to fees
The hidden fees make this app a scam..
Service charge 2/5
By Jam 7778899
Outrageous Never again
Was about to buy tickets with a cyber Monday coupon and it disappeared suddenly. ✌🏻 all set with this garbage app