Update issues 1/5
The latest app update is full of bugs. Words over top of words. Screens not completely working. It's a mess. Please fix it. And while you are at it, add an option for when an alarm is going off to show the user where the alert triggered before they have to answer is this a false alarm. Would be nice to know when waking in the middle of the night to an alarm going off.
Best choice 5/5
The app is so smooth! Everything is in one place so I don't have to go in and out of several apps and it's easy to customize any of my settings.
Work well in state out of state, love it. My system was installed 2 year ago had minor problem with staying on line but since all of their updates work wonderful instate out of state.
Feeling safe & secure is priceless 4/5
Satisfied only had for a week and despite the minor glitches it’s a cool simple system I’m comfortable with for the price. Feeling secure is priceless!!
I love our Vivint system 5/5
The app makes things so easy!! It simple and convenient when you forget to set it and all ready down the road! The system it self is great and customer service is fantastic!
Great System, Great App 5/5
We just moved into our new house over two weeks ago and had Vivint install the SkyControl Nest, Doorbell Camera, Deadbolt Door Lock, motion & smart sensors, to name a few. It's almost been a week and both the system and app have been working perfectly fine for us. We have two young kids so having a smart home system and the app to go with it is a tremendous help for us inside the home and even to function from our workplaces over 20 miles away. I already can see how much energy we are even saving through the Smart Assistance option for the Nest Thermostat. Overall, we certainly have peace of mind and the convenience of our devices of our at our fingertips. We are pleased customers.
Latest update broke Security page 1/5
The security page/tab says Armed Away even though the Sky Panel shows Disarmed. It can’t be changed on the app.
It seems like it's easy to use.
App is terrible. Doesn’t quite sync up with the main unit. App tells me doors are open when they are not.
Also when new users created from the app, or when codes are changed it doesn’t tell the unit or the doors so that guests can enter.
Love It! 5/5
I have had this system since February 2016. Had the app installed on my iPhone at the same time. I just down loaded it to my iPad right now. Works great and have had only 1 issue! Had a tech come out and replace the light sensor that quit working. Replaced my ADT system with Vivint. Best decision ever!!
Texas Customer 4/5
We've had Vivint for a couple of months now. I had some issues at first but then upgraded my internet to faster speed to help the cameras and it fixed the problem we had! Clear view of everything from my app. Love that I can control the outlet plug from my app (have my scensty plugged into that) so I can always turn it on before arriving home. Also the thermostat can be control from the app (there's times where it takes a while to function)
Not better than ADT 3/5
I had ADT system for 23 years ... used the Pulse system and then switched to VIVINT in August 2017. Mistake... mistake ...MISTAKE! The cameras go offline on the App (but not on the consol) at least once a week without any warning. I want to be able to check my security system while away from home. When I pay for the equipment next year, I am going back to ADT. I give three stars because I have the smart thermostat and garage monitor which work fine.
Love it 5/5
Simple to use and reliable. No issues other than losing connection with the app once in the year my family has owned it.
So easy and convenient! 5/5
By E Dunn
Wow, I was told how nice this app would be to control my Vivint system. However, I am completely blown away in a daily basis!
Love Vivint 5/5
By Ramtin xcv
Best app and smart home system ever
Great app 5/5
Solid app with little to no glitches. One request is to support landscape mode on iPad. Otherwise keep up the good releases!
App Needs Updating 2/5
Regularly says Sky Panel not responding, so i cannot use the app to arm or disarm my system. Get false notifications that doors are open, will say disarmed when actually armed. Terrible and needs updating! Never used to have these problems but now i rarely have a day without one.
Vivint Rocks! 5/5
By How about that......
Awesome tech did the install, walked me through all options of areas for cameras and catered my system to me. App works great..... 5 star for sure.
Administration Rights 1/5
I feel it is unsafe for non administrators to have the capability to delete camera clips. Should have right to view not delete. What if it was a child deleting clips. Although child needs access for safety.
Missing some things 3/5
The app doesn’t quite have feature parity with the panel yet. The most glaringly missing is the ability to disable entry delay while arming.
Worth the money 5/5
I got the Vivant security system and have been enjoying it. The app connects quickly for me. Sometimes not as fast for my wife, could be operator error. I like being able to turn the alarm off and unlock the door almost simultaneously. With the doorbell camera I was able to see and talk to my mom when she stopped by , and we were out. We had a couple hiccups when we first got it. Issues were resolved quickly.
Slow response 1/5
I used to view the cameras and review clips instantly, now it keeps on loading. Tried uninstalling and reinstalling app but the same problem. Thermostats do not sync with the app as well. Very costly subscription for a terrible service. Too bad contract is 4 years, can’t wait to end and switch back to my old provider.
Vivint is the best. Thanks for adding support for the iPhone X.
Not accessible - VoiceOver support! 1/5
By Reece O'Bryan
Millions of other voiceover users are unable to efficiently navigate your app. It is extremely easy and incredibly beneficial: please add support for voiceover!
Used to be great 1/5
By Candy Perla
Vivint hasn't been the same since they sold the company. This system used to awesome, nowadays is just ok, their equipment wont last the full contract term they uphold you to, and you are going to pay for equipment failure out of pocket so you can finish the contract term...makes sense to you? Most folks already know the app is junk, don't expect it to work flawlessly as if you had a separate smart hub...Vivint fix your company, your equipment, and your freaking app, JUNK JUNK JUNK STAY AWAY
Since i switch to vivint 4 yrs ago i dont have a problem and i love it
Not very good 2/5
By Thunder Bolt#1
I am at the end of my 3 years contract, I can honestly say that the service is horrible and I can’t wait to cancel my service...
Good app 4/5
A much earlier version of the app would send a notification that there was a loss of power at the home. I wish that feature would be added back. It was nice to know how long an outage was by the notifications.
Stellar app, stellar service so far 5/5
By David Wilmot
Really love The Vivent service so fast! Nice work
Perfect app. I can manage locking my door, setting my alarm, A/C, and smart light bulbs all over the house. I can also check on recent activity, see who rings my doorbell, talk to them remotely and manage all my cameras.
Technology geek 4/5
Absolutely love my Vivint home security! Love I’m able to arm/disarm and lock/unlock my door through my phone.... even away from home. Now I haven’t been out state needing to do so, but from miles away while at work I can arm and disarm my home. Love the door bell camera, but the only hiccup with it is it can pick up cars driving by as a visitors....lol. Was able to connect with my echo dot and communicate that way as well!
4stars instead of five because we got the keyless entry door lock, but since installation, needs to put in 4 different codes but only one worked..... which didnr get resolved when speaking with a tech. So still waiting for that to be fixed! Otherwise great purchase.
Great System 5/5
We had the installer(Nathaniel) here Friday and he was great! Thermostat replaced, Carbon Monoxide detector, Front Door keypad & video, Alexa and normal doors & windows security. 2 daughters love it since they forget there keys often and they can open the front door with the keypad or phone app.
I love the text I get when the doorbell is rung or the camera is activated. Works great and I can interact from wherever I am from my phone. Alexa is connected to the system so with a voice request we can adjust our home temperature.
We strongly recommend this system for every family that wants or desires improved family security & a taste of a SMART home. Very Cool!
Works Just Fine 5/5
I have had my system for around two months now and have only had one issue and it was fixed easily. I see there are a few people that have had bad experiences. I guess it’s just hit or miss. I have very fast WIFI so maybe that’s why I haven’t had any problems. I hope the ones that are having trouble get everything worked out.
Not working with 11.1 or 11.0.1 1/5
By Cristian Päfgen
Not compatible with iOS 11.1 or 11.0.1.
Never in sync 1/5
This app is never in sync and it lags when it comes to use. The thermostat settings on here is never what is on the panel. I have to still get up and check my thermostat to see the real temperature before using my phone. Even after logging out and logging back in on the app, it still doesn’t work.
Love that my entire smart home is in one app. I was planning on putting together my own smart home but quickly realize that was a task I wasn’t ever going to be ready to tackle. Also the multiple apps and systems that wouldn’t be integrated. This app is clean and easy to use. Will be referring to friends, family, and neighbors.
Can’t play videos 1/5
By Leids andersen
I’ve had Vivint since this summer and at first everything was perfect. I’m not sure when this app was upgraded but since it was I can no longer play my security videos. I tap, swipe, double tap and NOTHING
Sense I’ve created a smart home through Vivint systems we have a sense of comfort in knowing our home is secure, and efficient, through reliable yet simplistic technology. Weather home or away Vivint protects you home through leading technology that is both convenient and expandable.
It’s not 100% effective but it does work 4/5
Our wall unit measures in .5 increments but the app is only a degree at a time which can cause confusion. It’s not unlivable though. The nice thing is you can set your alarm at night if you happen to forget. We have a two-story home so not having to go downstairs and be nice when it’s late and you don’t feel like going down there. Overall the app and the company are good.
Have had Vivint for about 4 months, and we have had no issues. It's very easy to use, and the camera systems work great.
This app and customer service team are across the board terrible.
The only thing it can manage to do is the thermostat.
Latency for the front door, the quality of the cameras are all pathetic and it is way too expensive. The service should be 0.99 per month not 50$
Worst investment I have ever made, do not get this system.
Same issue like everyone else 1/5
By Worried 4 my Home
I’ve only had Vivint for exactly 6 days and the app isn’t being cooperative with my panel. For instance this morning I arm the alarm and on my phone it says it’s disarmed. So I knew something was up. I went inside and the panel told me to disarm the system. So let’s say I get home and my house is on “Stay”, my wife is inside and I check my phone and it’s telling me it’s disarmed. One of us probably might catch a heart attack from the sudden SCREW UP from the over advertised company. 😡
Now currently on the app it’s telling me that if I don’t disarm my alarm it’s going to go off and the speaker is jumping in the top far right corner. I check the camera on the inside of the house and I don’t hear an alarm going off. So it’s messed up in all honesty. I would of rated it higher if this happened in 6 months not 6 DAYS!
Bad software - find a real developer 1/5
This app has been through two complete facelifts. This ain't Hollywood and what users really want are more features. Fire all the artists!! Enough already!!
This app needs more features like editing and more flexible options for custom action triggers. Right now having to delete a custom action and start over is very lame!
App needs a better iOS developer it's like a high school kid wrote this app. It's needs to be smarter and more flexible.
Throw some serious cash at this app Vivint. You can do better!
Update: 7/14/16 - worst implementation of Touch ID I've ever seen. Clunky. Slow. Confusing. Sends you screaming into the hills...
Update: 10/25/17 - I guess the high school student still works on the app. While in the screen to control home automation lighting the lower right corner of the apps screen doesn’t respond to touching so you cannot turn light on to their maximum settings. Anyone would catch this if they tested it.
Great Service 5/5
I’ve been using Vivint for almost two years including their app and I’m very pleased with the service as well as their customer service dept. They’ve always been pleasant and helpful when I’ve called. Their response time when my alarm goes off is exemplary!!
App notifications settings are terrible 3/5
Why is that we have two different log ins on two different phones that if I change the way I want to receive notifications, it changes the settings of the other phone? So frustrating! Each phone and user should be able to choose how they want to be notified.
Works Well. Suggest Widget option 4/5
Another request would be to have the app let you know which sensor was affected when the alarm went off.
The app works well most of the time; occasionally has trouble connecting but I blame that on internet availability/signal strength.
Suggestion: include an option to be a widget so we don't have to log into our phone each time we want to arm and disarm. The less steps I have to take to do this the better.
Finally something that works 4/5
It’s not perfect but I can see potential
Not sure where I would be without this system. 5/5
The cameras are a bit lagging and the panel is outdated but this app is spot on in what I need for my home.
Works great 5/5
By Fred's IPHONE 5s
Have had Vivint for over 8 years and it has worked flawlessly keep up the good work.
Worse company 1/5
I have had this company for 2 years. Every time you call they don’t help resolve the problem. If your equipment breaks they will replace it but you must install it yourself. I had a schedule technician to come and they never came. Worse customer service ever. My doorbell camera never worked since day one.