Doesn't work 1/5
The thermostat control doesn't work on the app. You can't tell it to go from hold for 2 hours back to by schedule it will stay on two hours indefinitely unless you work it from the actual key pad. The app and service isn't worth it.
I'm home and the alarm is disarmed. The app says the alarm is going off and I need to disarm now. I tried to disarm on the app and I continue to get the same message. It's completely frozen with the same message. My wife sees the same problem through her phone also. We can't disarm or arm through the app now! Thanks!! I deleted the app and reinstalled and same issue!
The iPhone App 4/5
Really like the convenience of the app but occasionally the thermostat will not change when requested. It just spins and says to try again.
Works 90% of the time and it's great when I've forgotten to lock a door. Very happy overall.
Doorbell. Camera 1/5
By dont waste your $1.05
Ever since the last app update, the camera won't open up on my app now....: what's the point of it then it if won't work on your phone?! Someone help?!
Love this app 5/5
And the system behind it. So far I have no complaints at all about my new alarm system. It's great to see what's happening at home.
We found our shoe thief.... a neighborhood dog is taking things from our porch and taking them... somewhere
Good app with room to improve 4/5
I switched from ADT to Vivint and I am very pleased. The application experience alone is much better than ADT's new version (8.0.x). However, there is always room for improvement.
TouchID or password should be required everytime the app is opened or one should be allowed to adjust the time frequency.
Though I love being able to see whether my garage door is opened or not, I beleive it should be not be so easy to toggle. My wife discovered today how easy it is to accidently open the garage door and could be a problem when one is away. Pehaps some sort of confirmation should be required.
Integration of devices such as Philips Hue hubs and lighting should be easier. Though I was able to add Philips Hue to my system it sees it as an outlet rather than a hub.
I do love how easy one can toggle sensors and how the alarm arms quietly when done from the app. I look forward to future updates.
Major security flaw 1/5
By Colbie k
I have people that have remote access to doors and lights but I don't want them having access to cameras. However, everytime I turn the cameras off on the mobile device permission it turns back on by its self a few days later!!!!
Da best of the best 5/5
Love this app 4/5
I can lock my house answer doorbell and check cameras and lower or raise the AC all in the app
Thumbs up 5/5
Definitely useful and worth every penny
Love the accessibility 5/5
Love being able to access my houses security features remotely! Makes one feel safer.
By Awesome MimiPG
Love this app. Easy to use and set the alarm.
Comes in handy 4/5
Great comes in handy!!!!
Great service and priced appropriately 5/5
By MAC MELLOW
Love it!!!! User friendly and gives me a piece of mind that my family is safe when I am not around.
App needs fixed! 4/5
The app is great it just needs an update. On mine and my wife's iPhone 7 plus the whole right side of the screen you can't scroll up or down in the app the left side works perfectly. All other apps work fine just the Vivint app. I know it's probably an easy fix. Also I've been looking forward to a new update for the sky panel Thanks!!
With the new update. The app works great!! Thanks for listening and fixing the small issue. Awesome Support!!
Great app so far!!!! 😀
Great view and warnings 5/5
I had an attempted break in after the hurricane. Several homes in my area where broken into the same day. I installed cameras and I get a warning, seeing who is around my house. I can also answer my door from my phone. Much better addition to my security system.
By Donte Cherry
We love it
Very easy to use 5/5
The app is really easy to use and looks just like the screen on my panel. I also like that if I disarm from my phone, no noise is made. Great for early mornings.
Gotta Love It 5/5
I love this app and so does my wife. We love how we can talk to someone in front of our door and see them. Great to see who is coming to your house, great to change the climate in the house when you are away on vacation, work, or where ever the case might be. You can also unlock your door if your wife or child was to forget there key and had no other way to get in.
App keeps crashing 1/5
I didn't have any problems with it at all until I updated my iphone to 7. Called tech support it seems like they don't know whats going on.
My daughter is using iphone 6 and she told me the app keeps crashing on her phone as well. Do these people at vivint even read the reviews?
Love this app 5/5
Easy to navigate and very intuitive
Easy to use 4/5
Very easy to use and very simple
Great App 4/5
By Poncho Sanzaro
Some bugs, but when an app does everything you want it to and you can tell they are working out all the kinks quickly what more could you ask for.
I love this app 4/5
This is easy and convenient
Needs major help 1/5
My wife and I both have iPhone 7 in concert we have the same problems. The app constantly crashes, takes a long time to connect, and most often takes numerous attempts to use the lock/unlock features.
Hope upgrade fixes video lag 4/5
Remote control works great. I've even answered my door with it. Clips load slowly, very frustrating. But looks like this upgrade addresses it.
Never, ever, ever works the first time 1/5
I don't think I've ever been able to toggle a switch or lock in one attempt. All take 2 attempts and many take 3. We pay monthly for this poor service!
Great system 4/5
By Flavia Hernandez-Gomez
Great app it keeps me informed of what is going on on my house, thanks
Camera failure on app 1/5
Love Vivint, love the features on the app, but SINCE an update August 30th I cannot get live feed from my fixed camera. Only the clips. It would be nice to see that corrected as I have tried every avenue available and none have been helpful in resolving the issue.
Demo freezes. 5/5
When clicking the alarm and lock hot button on the doorbell camera window, you cannot leave that screen.
App Keeps Crashing 2/5
Every time i open the app about 5 second later it just closes and I have to re log in each time. Can't test the features without viewing the app first!
Push notifications stopped working 1/5
Push notifications just suddenly stopped, all settings are turned on. I don't get notifications for the doorbell ringing anymore. Quite hindering and annoying.
By YOUNG RICH
Still has some of the same issues of getting stuck in arming and disarming. Also it shuts off all other audio playback every time you open the app just to arm or disarm. Hope for a fix soon.
Awesome update VIVINT! 5/5
Thank you for fixing & upgrading the "Delete All" button for Video (Clips). That was my only gripe in the previous update.
I'm satisfied with my home security company. 👍🏼
Great app! 4/5
Simple set up easy to maneuver through applications.
Works no problems 5/5
By Emerald Lioness
It's great.. it works.. I have no trouble with app. I feel safer.
Good not great 3/5
This app is Good at controlling the home security and ... I like that. But I wish vivint integrated with more home automation from other suppliers. I have several existing smart/automation things light bulbs, light switches, motion sensors, and real time video cameras that I would like to integrate and so far, I can't seem to find any of them that I can easily add to this app. You have to buy most of them from vivint only... which is dumb.
This app would be GREAT if it were as easy as Samsung smartthings (I have their hub too) to add more automated things to the sky control panel and this app... then I could get rid of multiple systems and hubs and control everything right from one place. So now I have Samsung and vivint when I was under the impression vivint could control it all. Bummer.
Great App 5/5
Very easy to use and manage all your home security needs..
Love it!!! 5/5
By Ginny E in MT
Great customer service! Plan to switch from ADT on my second home to Vivint!
Great App and System 5/5
The app and Vivint system works great. The app is responsive and cameras load quickly. Z-wave devices are easy to setup on the panel and easy to control through the app. Strong wireless signal from Wifi or LTE is definitely needed to get the best performance out of the system.
Doesn't work 1/5
By Bham bound
Every time I open the app it just crashes. Useless. If I could give Vivint zero stars overall I would.
Love this system! Great app to use with the alarm system! 5/5
Can't go wrong with this!
It doesn't really work with nest thermometer. That needs work. Works well with Alexa
"App unavailable" 2/5
I get this error quite often, after trying to connect over and over. I also stall out on the entry screen, seeing "connecting to your home" a lot too. When the app does connect, it works fine, but connection reliability is iffy.
Have liked the system so far. Had less than a week but very happy with IPHONE sync and only a couple of small issues but taken care fast and courteously.
Simple and great 5/5
Having the system for 5 years now, I simply love it.
Looking forward to what is coming next!
Love the system playback don't work 5/5
By La Bona ;)
I love the Vivint system however I have had a issue with playback going on a month now I call an go through all the steps to get it fixed works for a day then quits again my house was almost broke into the alarm was triggered when I was out of town I can't see what happened before it triggered hope it gets fixed fast... btw I have a att