Great & reliable app 5/5
I enjoy Wag. So far they have been good to me and my pup Sammy! It’s reassuring knowing where your dog has been walked, when the walk started & ended, also receiving pictures and videos of the walk. I use the app for over 30 walks and I have nothing but great experiences with Wag.
No dog walk yet, but amazing customer service 5/5
I signed up early in anticipation of my pup, Diane, moving down to LA with me from my parents. She wasn’t doing well and it was taking longer to make the transition than expected. Throughout the process everyone at Wag was so very understanding and kept postponing and offering extra free walks. They even remembered Diane’s name each time. Unfortunately Diane passed away before her last venture. Correspondence with Wag representatives couldn’t have been more compassionate and understanding. I’ll be rescuing another pup soon, and Wag will 100% be my first choice. Thank you, Wag employees ❤️
Our pup loves wag 4/5
By Mobile user 401
We use wag on a somewhat regular basis when we have to work late or need to be out of the house for an extended period of time. Most walkers talk very highly of our pup and via our security system, we can see they treat her and our property with the necessary respect. Like any service. We have had a few bumps in the road with scheduling and getting out preferred walkers. But overall very happy.
Love this app. Must have for dog owners 5/5
By I feel fat
My long time dog walker/sitter moved and had had bad luck with Rover so I was so excited to find WAG. So far all of my dog walkers have been great. One cancelled very last minute and they found someone else within an hour. I sometimes text the dog walkers before or during the walk and they always get back to me. I love getting the ‘watching’ my dog walk in the app while it’s happening. And i like the report cards and the picture the app gives me at the end. My only request is I wish I could see my list of preferred dog walkers.
Overall I love Wag 4/5
By Red Leader8
I think Wag is a great service. It’s convenient and easy to use. I’ve had wonderful walkers who have just loved on my pup and she’s very happy. I even had one walker offer to bath my little girl after she had rolled in something unfortunate. That’s above and beyond!
I do wish I had a little more control over my preferred walkers list. I don’t really know who’s on it and it would be nice to be able to update it myself rather than having to talk to customer service. Customer Service has also been good. Sometimes it takes awhile to hear back but other times they are very quick to respond. I think it just depends on the time of day you reach out to them. Again, overall a great app.
Could be better. 2/5
Pretty easy set up. But.
You need more to the pet profile. Picture of the dog would be good. The scheduling process is a little complicated. I’d like to able to schedule the whole month at a time. Not just a week at a time. And allow for the ability to have more access to the walkers.
Customer support is awful 1/5
It’s great when you finally find a walker you like but if something happens and you have to get ahold of customer support, best of luck! They won’t answer your calls and will only talk to you via text. They actually forgot to walk one of my dogs once then proceeded to charge me for that extra dog. Their solution was to have a walker come back and walk the one they forgot then charged me for an extra walk after they said it’ll be complementary! Their solution for this is to offer me one single free walk for one dog. Use rover instead. You can always choose what walker you want, they won’t change it on you, you can personalise it better, and it’s a lot more personal with your walker.
Busy Lifestyle? Helpful Service! 5/5
By Songstress A
I’ve had great experiences using this dogwalking service/app for the past three months. Both of my pups get a much needed break, midday; and I feel a bit less guilty when I get stuck at work on longer weekdays . Most days, it’s a God-send as I’m running on what feels like borrowed energy, by day’s end — and to come home to dogs with only 1/2 amount of pent up energy = exactly what I need. Thank you, Wag!
I’ve been using Wag on a regular basis now and I love it ! On occasion I work extended hours and having Wag as my go to walker in a pinch is the best solution . All of the walkers have been awesome and I especially love the feedback at the end and videos during the walk! Highly recommend and I’m planning to use them for an overnight stay as well.
Love Wag! 4/5
For the most part, I love Wag! I’ve had a couple of things happen (door left unlocked, last minute cancellation) but that had been the exception, not the rule. I love the picture and report card. Customer support is very responsive. Thumbs up!
A must have for a busy dog parent 5/5
Trying to find family and friends to help watch my dog had became an unwelcome experience over the years. I needed an option that was dependable and I came across Wag. The lock box is great to have and an added bonus making the experience easier. I met the first walker in person and have been scheduling walks off and on ever since. My dog can be particular and yet has never had an issue with any of his walkers. The up-to-date information, GPS tracking, photos, videos, and report cards are absolutely amazing. It’s great to know that I have someone who can take care of my dog when I’m not able to be around. I’ve also used Wag to check in on my cat when my dog and I are away on longer trips. Great option and I’m always recommending it!
Easy, works well, fair prices 5/5
What more could you ask for? Easy to use, trustworthy and caring dog walkers, on-demand walks, and fair prices. No complaints here
Not good for walkers 3/5
I love walking for Wag and in theory the app could be good. But it's often glitchy and doesn't show available walks. Improve the app, and improve the satisfaction of walkers.
Love the app- love Wag! 5/5
I’m a fairly new Wag customer, but I’m already hooked! My dog has had excellent care, and the app is easy to use and makes it a breeze to either schedule a future walk or set one up on the fly. And the walkers provide excellent commentary right in the app. All good for me!
So convenient! 5/5
By Freud's Dad
I’ve been using WAG for a couple months and it’s the easiest & friendliest dog-walking service I’ve ever used. Booking, rescheduling, and accessibility are all a breeze! My Frenchie lives WAG too!
Good walkers 5/5
My pup and I have had really experiences with wag- she’s a littlenskittish and getting her exposed to more friendly strangers has been great for her not to mention she burns off lots of puppy energy. Thanks wag!
Great App 5/5
This is a great app and easy to use. You can schedule a walk, see your furry babies walk and you even get a report card. If a walker is in your neighborhood you will be notified just in case. Love Wag
Two crazy pups, one unorganized owner = very satisfied customer 5/5
I have difficult dogs. They’re full of personality but not well disciplined and one is very very very shy. This makes dog care hard. Also I have a schedule that changes daily and I always forget to book anything in advance. Wag has been a game changer. I’ve been using it for months now. I can book on the day, or for the week and i have always had amazing walkers who are great at communicating and are VERY patient with letting my pups warm up to them. The notes on file mean that I don’t have to repeat myself all the time. If I’ve ever had a problem, steps have been taken to make sure all is right with my dogs. I recommend to all my friends.
Great experience 4/5
I’ve used the Wag app for over a year and find the service excellent. The response time is very good and the walkers I’ve had have been professional. The turnover on walkers is high as I don’t seem to get the same people week in and week out, but they have all been responsive and kind to my dog. Thank you
The best walker service in the city! 5/5
Wag provides the best service and varieties of walkers that available at any time and any places around nyc. Very nice walkers so far that I got for my sweet baby Belgian Malinhua. They are friendly, paying good attention to my dog and watch out for any garbage or food during the walk, refill the water and also we can see or track them during the walk via app. That’s cool! I’m very happy. Definitely recommended to anyone out there that needs the walkers around the city, I also recommended to my friends. What good service.
Can be a Lifesaver 5/5
Overall I’ve had an excellent experience with Wag. I feel comfortable with access to my home, and have enjoyed all the walkers they have sent as has my dog.
Enjoying wag for my dog 4/5
I have a new puppy and work away from the home a couple days a week. I've enjoyed using wag to give him a break when I'm busy or away. I've loved all but one walker. One walker showed without his phone working. Otherwise been very happy with the service, customer support and communication.
We LOVE Wag! 5/5
By Dr. Lois Frankel
Our little Maddie has enjoyed Every walker who has come to our home and we have too. Really nice folks, always reliable, and trustworthy. Sometimes it’s a treat to stay in bed on a weekend morning and let someone else handle the walk. Or on afternoons when we are on deadlines it’s so convenient to schedule a wag walk. Highly recommend them!
Great walkers who care! 5/5
I have been using Wag for the past couple weeks and I have nothing but absolute praise to say about this company and the walkers who’ve walked our two dogs. I have two basset hounds and the walkers have been great, sending videos through the app of their walks. I get great feedback when needed about our boys and being able to leave feedback for the walkers is also great. I love the real time viewing I can watch through the app as well when the walk starts. Great app and great people.
Wag is the best! 5/5
So easy to set up a walk. And they are very caring with my senior dog. Easy to give detailed instructions for higher maintenance dogs like mine.
Amazing App!! 5/5
By BamBam's Dad
This app has been a life saver!! I travel a lot and was having to take my dog everywhere with me, which can be a big burden at times when you’re away from home. The walkers have been nothing but responsible and honest, they feed and water my pup and even go out of their way to clean up an accident my dog had while I was away. Thank you so much Wag and it’s employees, you’ve been fantastic!!!
WAG! Love the app and the service 5/5
By Mother of an addict
We have only been using the service for a short time but have been very pleased with our favorite walker. She goes above and beyond to care for our dog. I love the updates, video and photos. The app keeps me up to date on payments, free walks and when my walker arrives. I recommend WAG to all my friends
A great app and service 5/5
I am very happy with the app and the service. I have used several different walkers and they all have been great. It is very easy to book and I have never had a problem with it. I'd highly recommend it to anyone in need of an on demand walker.
Great app! 5/5
By Too many books
I love the simplicity, reliability, and effectiveness of Wag! The cost is very reasonable and the customer service is great.
Love this app is a life saver 4/5
I just love wag in my experience is faster to txt email then call and yes they are rude went u call sorry wag but other wise the water are awesome and I love it my dogs love it it easy to use went we have a busy days or last minute errands and they need their walk 🙌🏻 to the walkers there all great.
Great service! 5/5
I've seen other complaints here about the service. I guess it might depend on the market for each person, but I've had great service in the Los Angeles area. Lots of great walkers, customer service usually responds pretty quickly if there are problems, and, most importantly, my dog loves the walks. Of course it's not perfect, but the vast majority of the time, everything just works.
Wag is awesome 5/5
By Tap and track
This is an amazing service and app. They are responsive and my three pups just love the walkers. I asked for a last minute walk because I forgot to book it and they had someone at my door in 20 minutes. I never thought I would use them as much as I do but it’s great.
Poor Customer Service 1/5
I used to love Wag but their Customer Support is horrible. There have been several times that walkers damaged or broke my dog's collars/leashes, and when I finally reached out to Customer Support they were absolutely no help. I have since stopped using Wag and hired a local dog walker and I am much happier with the service. Maybe it's because Wag is becoming too big of a corporation to really care about their customers but it's extremely disappointing.
Totally spammed without consent 1/5
By Alegna Backwards
Started receiving emails AND texts after signing up. Can’t sign up without giving all of your sensitive information like address phone and email. Go for Rover where you can check out the app before sharing your information.
The best 5/5
We loved the Wag app until recently. We had a few fantastic walkers and one AMAZING dog sitter... and then we had two terrible sitters. The first one lied about showing up (we have a security system that lets us know when someone arrives), and they charged us even though NO ONE SHOWED UP. And the other one spent as little time as possible with our dog. 10 minutes or less twice a day. We can’t trust them. And won’t ever use this app for dog sitting again.
Very satisfied 5/5
Have been using Wag app for daily walks and I’ve been very satisfied with the service. The walker comes around the same time every day and has been very good about sending pics. The app sends a message when the walk begins and ends. My experience with customer service has also been very good- quick response through email or text. The app itself could use a little work; I hate that I’m forced to rate my walker (the same person) day after day, and that every day I’m asked if I want to leave a tip. I also hate being asked to donate money to causes in checkout lines, though, so maybe that’s a personal pet peeve.
I️ work as a Wag! walker. 1/5
This service has a ton of potential! But as is. It is god awful. There is no way for my friends to book me specifically as their walker unless they call the rude and unhelpful customer support. On top of that there is no way for me to browse and see a map of walkable dogs. The app requires you to literally be in proximity to book a walk. For an app that is well designed it is fatally flawed. There is zero reason to use wag instead of walking dogs freelance.
Promo code!! 5/5
If you use the promo code KASYN60435 when you download wag you will get 20$ worth of free credit!! Definitely worth it if you wanna try out the app without paying the first time!
Awful Customer Service - Wag! Walker Review 1/5
After paying $25, I signed up to be a Wag walker. First off, walkers should know off the bat what the $25 is used for directly as it is not specified. Regular dog walkers are not charged to begin walking dogs as that simply doesn’t make sense. I set my preferences to 1 mile, and attempted to sign up for walks that were within my set radius. Instead, I was notified of walks that were 5-10 miles from my location, which completely goes against the purpose of the app being “on demand”. I reached out to customer service for clarification on how to narrow results down and had an awful experience as the person I talked to was rude and condescending. If there is a place to set your radius, wouldn’t you think that a walker should be able to filter by that radius only? I then asked how to go about getting a refund for the $25 I spent since I have been unable to use the app to find walks that aren’t an uber or car ride away, only to be ignored by the person I was speaking to despite multiple follow ups. As a startup, Wag should be overly concerned with both Walker and client satisfaction as most applications rely on word of mouth to grow. I am extremely disappointed by the customer service that I received, as well as the lack of acknowledgement for an issue that would help other walkers have success with the App. I would highly suggest training your customer service reps properly to actually help walkers WANT to use the app instead of leaving them with unanswered questions. If you don’t put customer service as a priority, I simply can’t see how your service will be successful. I am now left to fight this $25 charge with my credit card company as I remain unanswered by your customer service representative.
Customer Service is so bad 2/5
I had a walker leave my dog’s poop bag at my apartment door, in the hallway. I cancelled the next walk that he was assigned to and Wag has just messed everything up from then on. I scheduled a walk at 5PM and your customer service keeps getting me ASAP walks. Do you people not read? It’s pretty easy to comprehend. If I SCHEDULE a walk at 5PM, I do not need one at 3.30PM or 4.15PM.
I️ work for Wag! 5/5
I’m a wag walker and I love the app, I joined as a college student a little home sick and very broke and quickly fell in love! I usually walk once or twice a day and it’s a great cash flow as well as a nice companion! Thanks wag!
Great walkers. Terrible app/support 1/5
While I have been connected to a great walker. We had to communicate outside of the app because of terrible design and nonexistent customer support. I strongly advise against using the app. It’s a great idea with the worst customer support and app integrity.
Business professional 1/5
By Angry Dog Owner
I warn anyone that's reading this… Do not use this service. It is by far the worst experience I've had as a consumer in my life and I'm 58 years old. Over the past month I've had three "no call no shows"to walk my little dog and when you get mad and complain they tell you can't use Wag anymore, Not that I would want to… Anyone that would leave a little puppy sitting for two hours past the time they were supposed to be there.. this is nothing short of an animal abuser!!! I had one situation where I went away this past summer for two days and the sitter didn't even show up the last day and my dog had to pee (3 puddles) and poop (4 times) in my kitchen.... this puppy had been thoroughly house trained for months prior to this incident, and they believed the walker because she "said" she was there the second day even though she clocked out 25 minutes prior to me reaching home and finding the above mentioned chaos!!!! An 8 pound puppy is not capable of expelling that much pee and poop in 25 minutes… So if you use the service know now if you have complaints they will be met with deaf ears!!!! If you use this service you don't love your pet and I beg you please love your pet!!!!!!!!!!
How can i walk dogs for wag?
Terrible App 1/5
I worked for Wag! for about 2 and a half months and accumulated over 170 5 star reviews through the app. I made very good money and loved working with the dogs every day. But the app is terrible. Customer service for the walkers is so bad it’ll take hours sometimes a full day for them to get back to the walker. The app denies walkers extensions so they have to walk the dogs for free pretty much and wait up to 3 months to be paid through billing notes for that walk. Wag canceled all of my walks and kicked me off the app with out contacting me and I had to have a client call and ask what was going on and I had no idea and when I reached out to them through email, text and calling around 10 in the morning they didn’t get back to me until almost 5:30 pm. They didn’t pay me for 9 extensions I walked for them as well as my paycheck for the week. Please don’t use this app, they are unorganized and do not know how to handle their money! They have less than a 4 star review through the App Store for a reason! Go through Rover, I have heard nothing but amazing reviews for that company and I heard their customer service is AMAZING! I’ve also had clients that bought hundreds of dollars in Wag! Credit and when they asked to have their account closed and money refunded Wag! wouldn’t even give it them the Wag! Support said they needed to just finished out their remaining credits... they’re just trying to steal your money people!!!
Trying to work 2/5
Tried to sign up for work and their work for wag section doesn’t work
Are Dog Sitter arrived and stayed on Thursday night she left on Friday morning never to return she took our house key with her and left our dogs alone for over 18 hours until our son could come and remedy the situation! Please look elsewhere for your dog sitting needs
Be careful of unauthorized payments to your credit card 1/5
The dog walkers I’ve had have been great through wag. What really bothers me is that I got unauthorized charges from wag through my credit card. Upon calling them, they give me an EMAIL to contact and tell me that customer support does not deal with finances because they are a start up.
No, being a start up is not an excuse for not promptly and professionally ripping people off.
Also customer service reps are probably mad overworked based on how rude they are on the phone.
At the end of the day, unauthorized, non consensual withdrawals are frauds, and be very careful and check your credit card statements if using Wag.
Falsified report card 1/5
By pft remarker
I was lied to directly by the walker and customer service multiple times after receiving a faked report card for my dog walk. Cameras show no walk ever occurred. I will never use this app again - good riddance. This is nothing short of complete fraud.