This company is unprepared 1/5
Terrible app. A company in the dog care business should have contingency plans in case a pet under their boarder gets injured or lost. Unfortunately, this company makes the pet owner pay for Dog Amber Alerts, and only sends paid searchers when a lost pet becomes a media sensation. Stay far away from this app.
Great concept but poorly executed 2/5
The app is not user friendly and seems like it was built by a novice developer. Sorry that sounds harsh! I appreciate their willingness to help customers and how friendly the walkers are though.
Difficult site to use 3/5
As a potential walker, this is the most difficult site to access and use. The company rep admits to 'glitches' that have caused the site to time out, make me reapply 2 times including tests and references.
Did for Robux XD 1/5
By game reveiwer :D
This is a scam, do not give these people your money!!! I attempted to sign up as a walker and so far have waited more than 5 months for my background check to come through. Every time I call they tell me to keep waiting. I am an network systems administrator an have done work for power companies and local government. There is no way I wouldn't pass a background check to walk someone's dog... I want my money back and have not even be acknowledged in that regard. So please save yourself the time, money, and hassle and call anyone other than these criminals!!!!
Get ready for way too many messages 2/5
This opened a whole can of worms. Downloaded app less than a week ago, haven't even booked a walk yet, have received multiple texts and emails daily. Reminders. Trust me, haven't forgotten. Don't need to be pressured. Based on that alone, I'm over it.
Needed a last minute walker! 5/5
I have 4 dogs, 3 of them Chihuahuas to boot! I was set up with their best available walker in my area. My walker was timely and he accepted my walk extension request! I'm so happy with the level of care and service the walker provided. Walking all 4 of my zany dogs together is no easy feat. Truly awesome. For a discount, use code IMELDA3097! You're welcome! :)
By i hate wag
I've been looking for a little job to make me money and I'm 13 and I'm very responsible and I can't even sign up to be a walker man this is something else I mean u have a gps on the dog u think we're gonna lose it 😡
Poor customer service 2/5
By Lab Mom12345
It is simple to schedule a walk, however actually getting service is another story. I was offered discounts that they were not helpful in redeeming them. I tried multiple times by phone and text and gave up. Not impressed.
For new wag users 5/5
For new wag! Users use this code for a free $20 walk. THANH3265
So easy and convenient 5/5
I downloaded this app and met my dog walker the same day. I have my dogs walked everyday and the daily progress report is something I look forward to on how they did on their walk. I recently just used this app to board my dogs for a weekend away. Talk about ease and reasonably priced. I'll be using wag for the foreseeable future!
Best mobile dog service 5/5
My dogs are always happy and excited when there wag! Walker comes to our home. Between 100% complete comfort in who is tending our doggies to them enjoy there walk time while we are at work makes it completely worth it.
So easy to use and great walker 5/5
I tried this because I've hurt my foot and have to stay off of it. I love the app and the service! For the most part, it's easy to use. My walker does an excellent job and my dogs love him.
No Free walks 2/5
By Nick ñäçk
Maybe be a great service but free walks you are offered are not really free . Check carefully before you commit to anything .
Love wag! 5/5
We need more walkers in my area!! I myself decided to be a walker on days I'm not at school! I absolutely love Wag! The report cards and just the overall service! The being able to track my dog during a walk and getting videos during the walk is a highlight :) it's always nice to be able to see my baby when I'm at school
Easy App to Book a Great Service 5/5
I was always nervous about getting a dog walker because my dog can be somewhat of a pain. One time I knew no one would be able to get home and so I used a free walk. It was so easy! Walkers are great - send updates and write fun reports to end every walk and the Wag! Customer service is so easy and responsive. Could not be happier with our choice to use Wag!
Great app for busy people! 5/5
We've used this app for 6 walks now and it has been great so far. We've found a walker my girls love and I trust him to take them out for a good walk. They get over a mile in every 30 minute walk, which is great for such tiny dogs.
My only complaint is that there is no feature to add or remove dogs for certain walks. One of my girls travels with my husband occasionally and I have to message them every single I want to add her. Then one walk when it was my dog I realized I had been overcharged for two dogs and I never asked them to add a second dog. However it was only 5$ so not a big deal. I let them know and I was credited 5$ to my account quickly.
Overall we are super happy to have this app, especially for the times I'm unable to walk my girls.
Double WAG WAG🐶🐶 5/5
I was asked to review a former walker as she joined WAG! That was easy as she was awesome and caring for my energetic labs.
They gave me a free walk. It's smart easy way to do a last minute or plan Ahead cuz we are out all day kind of day! They have all been 5 ⭐️⭐️⭐️⭐️⭐️
We do not need a 📦 but they sent us one. They do keep "reminding me" to rebook. but that is ok . We use it when we are all super busy.
What an amazing resource! 5/5
I just moved to a new city with my pup. The Wag! App/program was a stress-free, easy way to secure a highly-dependable and professional care provider. I have used both the dog walker and boarding services. My regular (daily) dog walker, Michael, greatly exceeds my expectations. He really loves my dog, and helps him get great exercise and comfort. The boarder, Lauren, was amazing. I cannot begin to express just how happen I have been with Wag!
Wag Is Tops in my book 5/5
By g Shepherd
I have been a loyal Wag user for several months. I must admit when I first heard about the service I thought it seemed a little strange. But as a dedicated owner of 2 beautiful, high energy, mischievous German shepherd pups, my nightly walk with them just wasn't enough for my energetic babies. The app is super easy and the tracking is wonderful. The service Wag has provided has truly made a huge difference in the behavior of my pups. Every Wag walker I've used has been professional, kind, timely and responsible. Wag does all the research on the walkers and clearly hires only the top dog lovers. Each morning my shepherds go right to the front door and wait for their precious Wag walker. We love Wag and can't say enough positive things
about this awesome service!
Not as advertised 1/5
By Caleb Ellis
Every time I've attempted to use wag the dog walkers have cancelled and I've had to utilize other means to take care of my dogs. When I tried to call the customer service line couldn't get ahold of anyone. Wouldn't recommend this service, its unreliable.
Wag App is Great! 5/5
By Henry Lammy Lam
I've been using the Wag App for a little over a year and it's been great! The app interface is very clean and simple to use. The walkers I've gotten for my dog have all been great and I really have no complaints. The lock box system is smart too and the customer service is impeccable. Overall, the app makes it very convenient whenever I'm unable to walk my dog myself. Would definitely recommend to anyone who needs help walking their dogs but might not have the time.
A Life Saver 5/5
We have been using Wag services since June 2017 and it has been a life saver. My husband is partially disabled and I recently found that I also am unable to walk the dog. Wag is a very efficient service and a pleasure to work with. I am able to text them any time of the day or night and receive a response. Each walker we've had over the past few months has been professional and treated our dog with loving care. I am able to follow my dog's route and get reports on when she does her business and videos of her happily exploring along her route. She comes home tired and ready to nap and perks right up again when the walker comes back to take her out. I feel this service is worth the little extra cost just for my peace of mind. I highly recommend Wag and look forward to trying out their dog sitting service when we go on vacation. 🐶
So easy! 5/5
I just started using Wag! but so far it has been so easy and reliable. The lock box came within a few days and the two walkers I've used have been fantastic and very sweet with my baby. Highly recommended! 😃
Must Have 5/5
Wag! has been one of the best decisions I have made. My dogs enjoy getting out of the house and Wag! has been able to bring joy to my 2 dogs when I am gone for long periods of time. All the walkers have been extremely pleasant and keep me updated on the walks. It gives me peace of mind knowing that my pups are in good hands.
Love WAG!!! 5/5
First, let me start by saying that I have 5 dogs. They have been so wonderful to my pups and they go above and beyond to exceed the expectations of their customers. I never know I'd trust a company so much with my babies, but they have earned it (and then some). I can't encourage you enough to try them out!
Love it! 5/5
This is a great service / a little pricey for 2 dogs, but since we are new to the area and don't know anyone, wag is perfect for us!
Very useful and professional 5/5
I've used Wag to walk my dog about a dozen times now and it's always been prompt, easy, and I knew everything that was going on if I wanted. I'll definitely keep using them
So happy 5/5
The app is great but the service is amazing! I couldn't be happier!! Well maybe an offer of 15 minute walks for pups that just need potty breaks during the day but I'm super happy
Great idea not fully accessible yet 3/5
Not happy with the app support still not addressing the accessibility piece. I feel bad calling walkers and unable to tip them and rate them at the end of the walks. I am a voiceover user that would like to see this matter addressed.
Rover is amazing and Reliable!! 5/5
I love using rover for my dogs. I get to choose the person that walks my dog and I can build a relationship with them. It's so important for my doggies to have consistency and my vet agrees. I am not a fan of other apps who believe they can just send anyone to see my dog. What is their experience with dogs... have they even owned a dog? I prefer using people who already have businesses but chose to use Rover as a place to find clients. My walker Sarah has been working in LA for 5 years but before that was in Chicago with she originally started working with dogs at shelters and walking. Thank you Rover for giving me the chance to meet the people who walk my dog.
The Walkers are awesome 2/5
Not everyone has the same experience as others. It's a good concept used it a couple times and the walkers are awesome my dog love it. On the other hand Customer Support is all about making money. Made me feel like they didn't even care for the customer.
Very happy with Wag 5/5
Wag is a great idea for a dog service. They gave me a free lock box to store my key so my dog could be walked when I was at work- which is great. I was really impressed by my first experience. I scheduled a walk for 2pm and my booking was approved in less than a minute. A few minutes later I was notified the walker was on her way. She even showed up a few minutes early. Once the walk started I was notified again to open my app to see the walk being tracked on live gps. I did an hour long walk and I couldn't help but keep checking the app for the real time updates. The pins showing where my pup went potty are awesome! The app even gives you a full report card with photos and updates from the walk. Oh yah once I got my photo report card they give you a bunch of fun filters to add to the photo, like mag covers and more. My friends really loved the photos, was kind of like a Snapchat like filter but for dogs. I gave my walker 5 stars and left a tip as well since I was happy with the experience. Since then I have been telling all my friends about wag and have been using it more often. They give you an option to buy credit packages of walks up front to save up to 20%, which is a smart thing to do if you know you'll be using the service a lot. They also do overnight dog sitting. I don't go out of town too often but when i do that will be helpful. I also have friends who love dogs so I referred wag to them as well in case they wanted to become walkers. Customer service has also been super nice and helpful when I had questions. I feel like most companies these days only reply to email but with wag i was able to text in and get a reply right away.
Terrible Customer Service 1/5
Unresponsive customer service, which is unacceptable for a company you trust with your pet
Great Help, With a Few Caveats 5/5
I use this app every day. This is the best app if you have a dog and she needs extra attention or if you’re a busy pet parent and don’t have the schedule to accommodate an active dog. We have two dogs and have recurring walks setup three times a week. Dog loves it and I don’t mind paying for it. My favorite is the noises when dog poops, sounds stupid but it's a relief (Ha!). I don’t think I’ve ever left less than a 4-star review for a walk, only in part because one walker took more time taking photos then they did walking. My dogs want to cover distance not be part of some photo shoot!!! The lockbox is sweet, I saved $10 and they had it shipped to the house already set, nothing to do other than make a copy of the key. When I’m gone on a long weekend or away I’ll take the key out just in-case. I don’t want to worry and know I don’t have to if I remove it. I appreciate the discounts if I buy in bulk and load up on them when I can - they can come in the form of an email or in the app itself. The team always emails back quickly when I have a question, like how do I request a walk for only one doggie if the other one is tired or sick? The walkers don’t bother me, which is nice, they show up, take care of the dogs, complete the report, and they are on their way. Sometimes they’ll walk with bandanas, which is a nice touch, but if it gets hot I prefer without it. Anyway, big fan, keep doing what you’re doing, it works, I like it, my dogs likes it, and it’s easy.
How is this successful?! 1/5
I've read some negative reviews from dog owners on here and one thing I completely agree with is the issue with a random walker. It is like Uber for dogs all based on your location-for walkers and owners you should be able to chose your walker and your dog according to schedule, not a dumb luck situation similar to how wag is set up.
I recently worked as a dog sitter-meaning I was expected to stay at a persons tiny apartment for five nights. My total pay out was $100. If you do the math $20/day for 24hr period.... this is MODERN DAY SLAvery. Since the opportunities go away so quickly I accepted the job before seeing how the low the pay out was. The person expected me to be at her home the entire time. She left me no towels and no food. I would NOT RECOMMEND working for or using this app!!!
My life is so much easy! Great walkers too! 5/5
Wag makes my life so easy. It is such a simple yet smart app. The dog walkers have really trustworthy and friendly. They make me worry less about my dog!!
Minimal availability 1/5
By Renee AR
Rarely works in your area unless you're in a large well-known city
Wag is awesome 5/5
By Peter, Lola, & Molly
Super convenient service and the walkers are awesome :)
thanks guys 5/5
it's a lifesaver. everything has been really smooth.
So great! 5/5
This is awesome! Thanks!
We Love Wag! 5/5
By TV Update
We've been using Wag for over a month and love it.
With starting a new job (long hours) and my Fiancee finalizing graduate school, it’s just what we need right now for our Australian Shepherd. Between the two of us, we’re unable to make enough time for our dog during the week to return home to walk her. The Wag App is a perfect fit that allows us to focus on our careers while ensuring that our high energy cattle dog maintains her sanity in the process.
Wag provides a combination key lock that allows walkers to enter our apartment when we’re not home, provides tracking details on the walk recording pee, poop, walk duration and GPS walking coordinates. These details are important to us and makes us appreciate the transperancy tied to the service.
Also, we’re in the process of automating our life, and have just purchased credits to allow us to get walks three times a week exactly when our pup needs to the attention. It’s important to us that we can setup a schedule to get her the exercise that she needs without having to spend too much time planning/thinking about it.
Best of all, our dog is always rested, well-adjusted and happy for two days following each walk. This is incredibly important for high energy dogs that tend to fall into neurosis due to lack of stimulus and activity. On days following her walks, I usually take her to work and she is always well behaved and sleeps for the most of the day. This is exactly what people are looking for out of an office dog, and I am lucky to have found a service/system that delivers this.
I highly recommend Wag! to any busy dog owner who wants to ensure thay they remain responsible while keeping their time free to focus on their daily pursuits. It’s working out great for us and would highly recommend to others. Plus, it doesn’t hurt that the first walk is free. :wink:
Love the app 5/5
By Khloe S
I really love this app. Super helpful as sometimes I unexpectedly work late. You can prioritize walkers which is nice. Someone called this like the Uber for dog walking. Is that supposed to be an insult? Lol, works great for me!
Great experiences! 5/5
The walkers I have got through using this app have been great! They love the big guys! Very caring and my pups always are very excited to see them. I would recommend!
No walker available 1/5
No walkers were available in my area. Pointless waste of time really
Been trying for a year 1/5
Tried this app a year ago and it said not in my area , but coming soon. A year later still not in my area . Contacted app people said that they had no control over what area this app covers that is up to marketing dept. asked if they can let me know how to contact marketing , they then told me they don't have contact with marketing company. Didn't like he song of that . Will go with another app.
Wag is Awesome! 5/5
It's the perfect fit! My boyfriend and I split our time in caring for our border collie in SF. She has tons of energy, needs constant stimulation, and this app delivers.
It's great because it's lower cost than day boarding, and we use a roster of daytime walkers who we've come to know and trust. They show up mid afternoon and our little Blueberry only needs to go 4-5 hour without any attention.
Most importantly, we know that our pup loves the service. Whenever we work from home, she makes all types of excitement grunts when they arrive. This was not the case with our day boarder facilities in the past and makes us feel comfortable that we've made the right choice. For better or worse, our dog is vocal and always shares her POV. ;)
Highly recommend the service to any working people who need and extra pair of hands to make sure their dog is covered for walks, pees and poops!
Amazing App and Dog Walkers 5/5
Before I found Wag! my work schedule would often get in the way of me being able to get home in time to let my golden retriever Rogue out. Sometimes he would have accidents and I knew it was really my fault for leaving him home alone all day - sometimes up to 10 hours, which of course made me feel horrible. A few months back after one such incident I was lucky enough to have a buddy tell me about Wag after having told him the story. I'd never used a dog walking service before, mostly because I don't have time to search for them, or schedule time to hold interviews with each. Honestly, I really don't think about needing a dog walker when I got Rouge because at the time I was working freelance and could set my own hours. In fact, one of the main reasons I got a dog was to help me get outside more and have some companionship. I know the change from me being around so much to not being around at all has taken its toll on Rouge, but I just haven't had the time to correct the situation. Thankfully now I have Wag. It’s like having a super power to summon a dog walker, so when a project causes me to work late I just fire up the app and someone comes to save the day...and my house from becoming Rouge's bathroom. If only I’d known about Wag sooner, I could have saved many more of my and Rouge's days, and myself from the horrible feeling of knowing I was leaving my dog home alone for hours.
Wag walker 1/5
Im sueing. I payed the 30$ to become a walker. It confirmed and took my money then refreshed the page and is requesting me to pay a second time. I want a refund with in 24 hours or to be put on the walker list with my log in info. Or im sueing. You guys stole 30$ from me.
Guy who let our dog loose is a "featured Walker" with only 5 star reviews showing 2/5
Reviews on the walkers are fraudulent, do not reflect actual up to date reviews. The app is cool in theory and some walkers have been OK, but one guy was sketchy, let our dog loose and lied about it, set off the house alarm and just left (...we cancelled the police...you're welcome?). We have it on video and shared the details with their team, and yet he is still a featured Walker on the main page showing only 5 star reviews. (Don't book Alexander if you are in the Denver area...)
Customer service is abysmal. No one answers the support number and reps are poorly trained when they do call back.