I used Wag today for the 1st time and I will NOT be using them again!! I came home and saw that my back door had been left wide open (not just unlocked, OPEN!!) for about 9 and a half hours!!!! Not only could anyone have just walked into my house, I've had the heat running today. Anyone wanna guess what my electric bill will be next month?
Poor Customer Service 2/5
I *mostly* love Wag. When they’re good, they’re great. But I’ve had two walkers in the past week walk my old man with his diaper on! He wears a diaper inside, and the first Wag walker sent a photo of him walking with the diaper. I thought it was pretty common sense, but ok, I added it into my Dog’s instructions—please take the diaper OFF. Walk. Put a diaper back on. Today it happened again! I tried to reach Wag customer service and have been ignored. Very frustrating. I will try Rover moving forward.
Just don’t 1/5
Walkers are not trained at all or properly vetted. Wag’s insurance does not cover anything. Wag walkers are constantly losing dogs in my area. Wag also takes 60% of the cost leaving the walker with only 40%. They frequently offer flash sales which reduces the payout to the walker even more (sometimes down to $7.20 for a 30 minute walk). The app frequently glitches and walker support is almost nonexistent.
I used to work for Wag 1/5
Never in my live have I had the displeasure of working with such an incompetent company and support team. Even in emergency situations it was always a nightmare to reach the support line. Also quick addition: after a dog bit me and ran away, I looked all around for the dog with my hands bleeding and when I was finally able to reach Wag, they directed to someone else that I waited for a call from again, and when I finally got through and gave them all the information I could, they asked me to stay, keep looking for the dog and help them put up “lost dog” flyers. Having been instructed by the owner to go and get my hands treated and that she was on her way, I informed wag that I needed to go home to take care of my hands. They then proceeded to THREATEN ME with my job if I didn’t stay to help, and when I started to protest their disregard for my well-being, they ENDED THEIR PARTNERSHIP with me. Wag is nothing but a crooked, subsidiary dog walking company that is seemingly run by the most incompetent group of people. IN ALL HONESTY, it’s the Walkers that make wag look good to the customers, not the company. WITHOUT THE WALKERS BEING EXTRA FRIENDLY, WAG WOULD ONLY AMOUNT TO BANKRUPTCY!
This glitch makes the app useless... 1/5
First, I have to say this service is awesome and seriously a life saver for me. My pup greatly appreciates the extra walks and I've always had great experience with my walkers. HOWEVER, I had a sitting in home not too long ago. Mid-sitting, the sitter had to cancel and was replaced with a new sitter. That’s fine, whatever.
The problem is that now the “sitting in pawgress” window won’t go away from that initial sitter. Because this window exists on the home page, it’s made it impossible for me to schedule walks in the app. I’ve talked to customer support I don’t know how many times, but they never offer a solution. I’ve tried everything, including uninstalling and reinstalling the app. Nothing works. I’m hoping that this review will catch the attention of the developers/marketing folks and that they’ll offer an update that might fix this. Until then, I sadly can’t even really use the service :(
Great service!! 5/5
Wag is great! I love seeing my dogs report after there walk!! The customer service is also great my lock box broke and they sent me one right away!!
Horrible customer service! 1/5
Horrible customer service! Had numerous (5) dog walkers cancel last minute and was left without a walker multiple times and customer service was no help! Horrible app!
No walkers 1/5
I would use wag (I have 8 dogs and am pregnant) but there are never any walkers in my area so I didn’t get to take advantage of the free walk on sign up. ☹️
I love this so much! I work a lot and it helps my dog not being in the kennel all day. This app has saved my home from accidents and my dog from being bored all day.
Dangerous to Dogs, Inconvenient to Owners 1/5
Absolutely horrendous customer service. There was an issue during the first walk I had my dog take, and when I called their "Urgent" line for customer service, I was on hold for over five minutes before I was given an option of leaving a voicemail or hanging up. They only allow ONE account per home, so if you have more than one person who would find this useful living in your home, tough luck. The training is apparently minimal to walkers, who take invasive pictures in your home, don't record that they brought your dog back, and will be unreachable in the event of a problem. Highly recommend you find a different application to use.
Wag is a lifesaver 5/5
This app is the best ever. I work long and unpredictable days and I can always get someone for my pup no problem. Lots of fun bells and whistles and perks — they gamify the whole experience in a very cute way. Cust service is top-notch.
Awful customer service 1/5
Scheduled a walk for 1 pm, arrived at 2:15, refused to credit or refund walk. Will not be using again.
Love this service- 5/5
By Pickle's Parents
Between my fiancé and I we both work more than an hour away from home and are gone long hours. I love knowing I can pop in for a last minute request or a scheduled walk. Being able to track his walk and see the report card to see any behavior notes is also phenomenal as we’re actively working on training with Pickle and love being able to see how he’s doing when others interact with him.
App Not User Friendly 1/5
By Certified Dog Trainer/Walker
Wag’s app and walker support is not very good compared to Rover’s app and walker support. I would recommend anyone that wants to walk dogs to go with Rover instead of Wag.
Great walkers! 5/5
I have 2 little Pomeranian dogs who can be a handful. The WAG walkers are great! They assign walkers who can specifically handle your pups. The app is awesome because it gives you full details of their walks like distance traveled, potty areas, etc. Definitely recommend this app to anyone with pets!
READ THIS 1/5
I don’t trust them with my dog because I can not trust them with my personal information. I have had the app for about three days now and I have gotten over 10 emails from them 2 text message just harsing me to set up my dogs frist walk. DONT DOWNLOAD IT!!!
Great service and app 5/5
By Ziggy biggy wiggy fig
Has been a huge positive for booking and solving our pups need for walks. So easy and simple and have had nothing but good experiences with wag.
I work for Wag and it is very difficult to use. If you do not live close to a wealthy area you're basically screwed. They ask you to drive 15+ miles for $12. Also, the second a walk comes up it is already booked within literally 0 seconds. This is horrible and there are not enough opportunities. It takes almost a month to get hired.
Best Dog Walk App 5/5
By Adm Nelson
WAG is amazing. I always get a great walker and the tracking through the app lets me know my dog is getting a great walk in!
You can tell which reviews are sponsored. 1/5
I applied to work for Wag. I put so much time and effort into it. Then, suddenly, I had to pay $25 for a background check! I was like “Ok, this should be okay. I should be able to make this back.”
A week later and I still haven’t heard anything about it. Don’t bother with this app. I wish I had my money back.
By Priya Rai
Just love wag they are all absolutely amazing thank u for ur help
Life changer! 5/5
With a full time career and a son that has more on his schedule than I do, I couldn’t do it all without help from Wag! My Boxer is just as important to us, he is part of the family, and I want to make sure he feels the love even when we are away from home. Wag walkers give him their full attention and I can GPS track the walks to see that he got a real walk in, not just a turn around the corner and back. The photo and message let me know that he was in good hands while we were away. Love them! They will change your life!
Great and easy! 5/5
I love wag, even when I don’t use it frequently, they send texts when a walker is nearby that’s looking to walk my breed (husky/Pitt)... they also alert me when a neighbor is getting their dog walked and will offer my pup a discounted walk. The app is easy to use and so far, all the walkers have been great. I recommend wag to people all the time!
Amazing service! Especially the ASAP option. Sometimes things come up and I can’t get home, Wag to the rescue!
I love Wag! 5/5
I’ve been using Wag for a little over a year now and so far it’s been great and we love it...especially when we get our preferred walker consistently! I’ve never had an issue with them and they’ve (walkers and customer service) has always been so friendly and helpful even with last minute requests. Even after a month or so of using their services, they sent over some swag for my fur baby. I was pleasantly surprised! AND on top of that, I won a 6-month free walks drawing!!! Can’t beat that! I also love how they send you a text for either free/discounted walks if they have a walker near by and reaching out to me if I’d like to have that walker walk my dog afterwards. I’ve taken up a few of those offers. We’re busy working parents so it’s so nice to have a company and walkers who are very dependable. Oh! Might I also add that the walkers that we have also are so obliging to help with feeding our pup and making sure she had enough water after a walk?
I would like to see an improvement on their app, however.
1. A way to make a walker preferred status after completing the walk
2. I don’t know why but I find the scheduling still a bit confusing
3. I usually want to give more than 30% tip so maybe a custom tip field?
Wag is great! 5/5
Wag! Was recommended by a friend. I’ve been using them for a few months and been very happy. Customer service is truly customer service! I tell all my friends with pups. Long days at work are no longer a long boring day for a pup!
Love wag! 5/5
We have been using Wag for a few weeks now and we love it! The app is so easy to use - the customer service is phenomenal and the walkers are great! I love getting the pics and videos when they are getting walked and it also brightens my day!!!!
Subpar app but excellent service 5/5
By Margie Graw
I’ve been using Wag for over a year and I love them. They sent me a lockbox, which makes it really easy to have the walkers get into my house for my pup. The walkers are all excellent, and I love nothing more than watching the walks live and seeing where my girl peed and poo’d.
My only complaint is the app, which makes it really confusing to book a walk. The app is set up to assume that you want to book recurring walks and it takes some time to figure out how to book individual walks. It’s just not intuitive. Once you figure it out, though, you won’t have any problems.
Huge fan! 5/5
I’ve been using Wag weekly for 4 months and have had nothing but great experiences. Communication is extremely easy, I can trust the quality, and love that you can schedule last minute and get full reports of the walk including video and pictures. I’m a single working “pet parent” and this has been a lifesaver when I have to work late unexpectedly. Huge fan!
Great Service 5/5
I have nothing but good things to say about this company. They have been professional and most importantly my dog is beyond excited whenever she gets a Wag! Walk. I highly recommend these guys!
Essential ! 5/5
I love the app! It makes me so happy to get notifications that my dog Rosco walk began, that he did his business, see where he went on the map and see photos and videos of him on the walk! It is also very convenient because I can schedule a walk very last moment. Customer service was really helpful each time as well. It's really essential. The downside is the service is quite expensive, it's better when you buy packages, but still... Overall it's a great idea and I really enjoy using Wag. Makes me smile all the time I hear Whoof-whoof (it means Rosco just pooped :-)
I’ve used wag for over a year since my Frenchie was a pup and love it. On call walks with little notice are challenging with most dog walkers so it is a comfort to know I have a reliable service to turn to if I can’t get home to walk my girl. Easy, reliable and exceptional customer service & support.
Great especially in a pinch 5/5
Not going to make it home in time? Stuck in traffic? Wag is a great service to help you and your pup out! They have a thorough vetting process and their walkers are great.
Awesome and convenient 5/5
They know when walkers are in your building and will offer discounted or free walks. I’ve used 4-5 different walkers and have never had any issues. Highly recommend for dog walkers on demand.
Convenient and reliable 5/5
The app is very convenient for both last minute and prescheduled walks. The walkers are friendly and professional. I always feel like my dog is well taken care of. Seeing his picture after the walk in the report card brightens my day when I can't be home with him!
Great App, Great Service! 5/5
By MAJ Riffe
Wag is one of those few apps that does everything that it promises. The service so far has been exceptional. This is given us so much freedom on our busiest days and is so much more convenient (and less expensive) than doggy day care. No pick up or drop off, they come to you! We have two dogs (Golden retriever and a Shiba Inu) who love to get outside for a couple mile stroll every day. It’s fun to check in on them during a walk and we always get pictures or video updates during the walk itself. We’ve had nothing but a great experience, all are walkers have been extremely polite in their communication and our dogs are very happy.
Great Service!! 5/5
I’ve received nothing but great service from Wag! The walkers have all left me great feedback regarding my pup and he seems to look really happy on his walks. I highly recommend Wag! Customer service is also very on top of their communication. 5 stars!
Excellent service!!! 5/5
I have loved having Wag walkers take our sweet girl for walks! Very happy with all the walkers I have had - over 10 different walkers! Thanks Wag for excellent service!
Absolute Sh*t show 1/5
Positive: this is a good concept and the walkers always take good care of my dogs.
Negative: horrible communication and organization on the customer service side. They have left my dogs stranded 3x now. Offer a walk then ever set it up. Offer me a backup walker when one didn't show then never set it up. I'm over this company
Happy happy 5/5
By A decent individual
This app/program is Fantastic. I love when my pupper is happy and boy has he been great because of the walks he’s getting. I like that I can trust wag walkers to enter my home and not only care for my best friend, but to respect my belongings. This is a wonderful service and I highly recommend it.
This service is outstanding! 5/5
The app tracks the walker and your pup! All of our walkers have sent pictures, videos, wrote a summary of their interaction with my buddy, and have been consistently available. I use this so much more than I thought I would because it is so convenient and awesome!
Its been a wonderful experience so far with my wag walkers. All have been great with my fur babies. And glad I am able to track the walks. Definitely my go to app for walking out babies.
Life made easy 5/5
I've been using Wag! for a little over 6 weeks now and I wish I would have started sooner. I've scheduled walks and boarding (4 nights) and I couldn't be happier. My dogs were not excited to see me after 4 nights since they had such a good time with their Wag! sitter lol. The photos/videos and features of the app are awesome. For last minute changes, they are amazing. I highly recommend downloading the app and getting the first Wag! for free. You have nothing to lose and so much to gain. Shadow and Zero approve of Wag! 🐶🐶
Wag! keeps my dog wagging 5/5
I have been a Wag! customer for over a year and I am very happy with their service. The walkers are professional and reliable. The app gives me peace of mind while my dog is out with the walker, and here’s why. The walkers are very good about taking pictures and video during the walk, and they always send a detailed “report card” once the walk is over. All of this (including the route taken, distance and duration of the walk) is accessible through the app. It is a great service and my dog seems happier since getting walks through Wag!
Have had good response from wag. All the walkers for my dog have been great!
Wag is a scam - walkers and dog owners read! 1/5
I signed up for a dog walk, as my wife was signed up as a walker and not getting any walks assigned to her.
I put out the request and the moment my wife was notified she accepted the walk. (Now remember - her distance from me is zero).
Instead of my wife being selected, a walker that was 15 miles away was confirmed within 10 seconds.
After talking to this “highly rated walker” and telling her I wanted a close by walker, I had to cancel the first walk and reschedule.
So... now the second request was made. My wife accepted the walk on her phone just like before... it’s been 20 minutes and still no confirmation! You would think that they would assign my wife who has accepted the walk request, is close by, and has PAID Wag for a background check.
From Great to HORRIBLE 2/5
By All hearts
In the beginning I thought that this was the best app and service a person could ask for, I scheduled my walk, the dog walker appeared, took my dog out and everything was great, until it wasn’t.
I scheduled a walk.
My walker confirmed.
My walker never showed.
I was at work
My dog never went out
Fast forward to the free walk they told me I could schedule through my wag concierge anytime in the next 7 days.
I scheduled it
I went to work
No one showed
Nothing they could do
My dog didn’t go out.
Customer Service will just yes and sorry you to death with out providing any actual service besides lip service.
The best part being, they asked me to post this review at the same time they offered me that free walk. I usually never write reviews but seeing as they couldn’t even provide the service being advertised, I’d like to warn other pet owners.
Convenient and Affordable 5/5
By OC Fiend
Wag has been a life saver! I have two rambunctious dogs, but between law school and my toddler, I have no time to walk them. Scheduling a walk in the app takes less than a minute. Then, the dog walker comes to my door at the scheduled time. It is nice to have one thing in my life that is easy. Also, the price is affordable on my student budget and my dogs come back tired and happy. I have been using Wag for about 4 months now and plan to use them for many more.
We LOVE WAG! 5/5
We absolutely love the flexibility WAG offers us! I’m not the most organized person and I don’t plan everything out in advance. I love that I can grab my phone at 6 a.m while we are getting ready for the day, or whenever I think of it and set up a walk the same day. Or if I am feeling organized, plan our walks out for the week. Every walker we’ve encountered has been amazing! And honestly it’s so much more affordable then I ever thought it would be. Thanks WAG!
Great app 5/5
I use this app to walk my 2 dogs and it’s great! I’ve had nothing but great experiences with the walkers. 10/10 would recommend