Well worth it 5/5
Great for large groups and shut-ins.
App needs updating 2/5
Once the app is closed out you cannot go to recent order and view estimate time of arrival or order status. I've closed out the app and reopened click on on recent order and nothing. I've spent over 30min with online chat support and have yet to receive a reply to my questions... when finally got a hold of someone. The representative Mackenzie told me I'll tell your driver to call you. This app needs fixing and updating so we can keep track of preparation and delivery.
We use this app to order lunch on a busy hospital floor. It's great to finally be able to have something other than hospital food or pizza!
Waitr is a scam!! 1/5
This is my first and last time using this app!! I was absolutely tricked into giving gratuity!! When I went to place my order, I took the gratuity off because I was going to tip the driver in cash. So the app was acting like it couldn’t same my card. I went back to the previous screen, then went forward to the order screen, selected my card, and without even hitting the “place order” button, the order was placed WITH the gratuity. My $30 order became a $40 order. I decided to give Waitr a try thinking “well maybe I should think outside of the box.” I’m a LOYAL UberEATS customer, and now I know why. If I could give Waitr 0 stars, I definitely would!! Never again will I used this horrible app!! It wouldn’t even give me the option to cancel the order...you have to call some toll free number to cancel!! Who has time for that!?!? This is awful!!!
Extremely Convenient 5/5
All of the drivers I've had so far have been great and the food has been timely. Recommend to my friends and coworkers
App is garbage 1/5
Logs me out every time. When I try to sign in to my account it makes me try to register a new email and the kicks me off.
Used to be a great app. 3/5
I use waitr fairly often for work because I can’t leave the building to take my lunch break. Lately though the app will continue to log me out after either a day or two or sometimes in the middle of a purchase. This morning it won’t even allow me to log in any more. I can only register a new account. Looks I won’t be using waitr for my food service any more.
Buggy App 2/5
App would be great if it functioned
Unable to submit order on two separate phones / accounts
Group ordering doesn't split the cost of delivery. Very inconvenient.
App blames restaurants instead of itself 1/5
I've called restaurants before and figured out that the app lies about food being made instead of being on the way. Plus after the time exceeds on the estimated delivery time they don't take your messages.
Disappointed and will not use again. 1/5
Delivery took over an hour and a half. Customer service wouldn’t answer chat messages or calls. I would have canceled and ordered directly with a restaurant had I known they were short staffed and “backed up” with orders.
Solid but one issue 4/5
Waitr is just super convenient. It’s great in that sense. It can get pretty pricey, but getting your favorite restaurants food delivered straight to your door is pretty worth it. But I’ve been encountering an issue literally every time I use waitr. On the screen where it shows me my order, everything becomes unresponsive. I can’t proceed to the next page and I can’t go back to previous page. I have to actually close out the app and restart it to order everything again. Not really a bad thing, but just more an inconvenience.
Lovely service 5/5
App was very easy to navigate, food was delivered earlier than expected, and delivery man was wonderful. So happy I decided to try this out! Looking forward to when they add more restaurants in my area :) already a great selection though!
Terrible service 1/5
By Megan N R
The app itself is good and it's all a great idea. However, we've ordered twice and both times have taken over an hour to get our food and by then it's all cold. I called customer support and it took me 22 minutes to get off of hold. We will just stick with our local delivery service.
You’re better off picking it up your self 1/5
After using this app, your better off calling the place and picking up your food yourself. Terrible customer service, you tip your driver before they perform the service, and your food arrives cold. Don’t waste your time here. If Uber eats is in your area, use that. Otherwise go pick up your food yourself.
Took an hour and a half to deliver food. Tipped 20% before food was even delivered - payment after delivery is not an option.
Buggy app 3/5
It seems every time there’s an update to the app, I go through the entire order process, only to have the app crash at sign in, and I have to place the whole order again. I’m growing frustrated. Considering other options...
App just quit working 2/5
By Gulf Coast Guy
Last two tries you get to submit order and then nada. No further movement forward or backward. So, you then have to go online via web and order.
If you want to go out of business you are well on the way.
Bad service 1/5
I placed an order and it never showed up. Almost an hour and half later they called and said the restaurant closed and they couldn’t keep up. Not worth the risk
Sign in problems 1/5
Needs update because when I try to sign in it wants to register me
Super Duper Amazing!!!! 5/5
By Credit builder 101
Idk what I would do with it ❤️💙❤️
Horrible customer service and dirty business 1/5
By B. Hays
Simple as the above statement....will be out of business in a few years
Lately, ordering has been difficult. The app is very slow and freezes.
When it has worked, 90% of the time our service has been great.
Convenient, but sometimes not worth it 3/5
So don’t get me wrong, getting food delivered to you is always convenient. But there are two things I don’t like about this app:
1) It can be super glitchy, for instance I’m still waiting on an order and it’s been over an hour. This isn’t the first time it’s happened either. However, the mobile customer service is always pretty helpful.
2) It’s stupid we have to tip before hand. Like I said before, I’ve been waiting for over an hour, so I might not give my usual 20% due to having to wait so long. The driver should earn their tip, not assume to get one.
Yay food delivery 5/5
One of the better food delivery apps I've used, and the drivers are all SUPER friendly. A+, high five, gold star.
Great when they actually show up! 1/5
Out of the 4 times I have used this app twice I ended up having to go get my food because the restaurant was closing and Waitr never showed up to get my food. I have talked to numerous people who have experienced this as well. Not sure what the problem is. Both times I gave ample time, hour and half before the restaurant was closing!!! No one reached out to tell me that they were running behind. So now I’m eating cold food!!! Very disappointing!!
So far so great! 5/5
Have used them twice. Very fast delivery and food as ordered👌🏼
Great but... 3/5
I don’t like how whenever I order and it gives me an estimate time, I end up waiting over and hour. I always try to contact someone about it, but they don’t really answer.
$5 fee every time you order 1/5
The problem I've had on multiple occasions is the wait times are atrocious. And I'm not talking about the delivery, I'm talking about watching my app and seeing places like McDonalds take 41 minutes to make a Big Mac meal and a ten piece chicken nugget. Since this has happened to me with multiple restaurants, this leads me to believe tells me that Waitr has a consistent issue with order input.
Decent app but... 2/5
Great selection of restaurants in the area but they make you tip first. So now the drivers dont care at all if your food is on time or the order is correct. Secondly, there needs to be a review at the end of each delivery for not only the driver but the restaurant as well. To many times has my order been wrong, I've even recieved someone else order and not mine! Then had to wait another hour to get my order!
Love my app 5/5
Love it, very fast and efficient! Easy to use as well!
This is awesome ordered lunch today and it got here in less than 30 minutes! And it was still hot like as if I was there eating it! I’ll definitely be using this again!
needs to deliver to where I live 1/5
By Happy Arianna
It goes past where I live and I can’t even have food delivered to me
Awesome service! 5/5
Really great service! Always are able to help.
Excellent service. 4/5
Several nights ago the service was very backed up. When I inquired as to when I should expect delivery I was tod a time and that they would refund delivery charge. When new delivery time was missed I was refunded the entire cost of order. Which was eventually delivered but too cold and soggy to eat. Every one makes mistakes but you gotta love it when they take ownership and make it right. Tonight's order was hot on time and delicious.
Love! Love! 5/5
I've only had good experiences. Would like to have the ability to increase/decrease quantities at the order review, where you modify or delete your order. So many times, I wanted to double something, and have to go back and find the item, and renew the whole process! Thank you for fixing this soon! Other then that, they do a great job!
By Prize lady
Stuck at hospital... big help and blessing 5/5
I love Waitr!! It's absolutely amazing it fits all us lazy American so well. I literally Waitr from somewhere 2 mins away.
Awesome service 5/5
I'm so glad that this app exists!!!! Its made me life sooooo much easier. Also, I love the search option.
Good service 5/5
Reliable unlike other food delivery (tapingo). Also good customer service when they are out of certain items or are running late
Updated, no longer loads restaurants 1/5
By mimi 0829
Once the app updated, it only brings up a restaurant that's not even open yet. Tried deleting it and reloading, no change. Guess I will get a different app.
The whole concept is awesome to me. I've ordered many times and have even had repeat delivery persons. I love that the app tells you a time frame and when your order is picked up.
The delivery area on the map occasionally confused me. Am I the only one who sees two different shades of green for delivery area?
All in all I give 5 stars. Very awesome! Worth the $5 and I always tip my driver!
This app is a joke. 1/5
By Ricky Clyde
Doesn’t even come close to comparing to Uber eats. Poorly designed food never arrives on time and I mean never. Always the same excuse, high order volume.... as if that’s my problem.
Don’t use. Get Uber eats
Great app but.... 4/5
Some of the restaurants listed have very limited choices. The full menu should be available. I was going to order a couple of different times but didn't because of the limited menu selection. A coworker ordered lunch using the app and I know she was pleased with the ease of ordering and how fast the delivery was.
Great, but two flaws 3/5
By MUS 308
We love Waitr. Only two problems, the drivers have NEVER followed the special directions. The front door can't be opened now. We leave clear instructions to use the side door. I contacted Waitr about this, but we had the same issue last night. I asked the driver why these instructions are never followed. He said, "We don't always receive the instructions." I don't know if he was telling the truth or making up an excuse. Leads to second problem -- Why must we tip in advance? I have no idea if the service will be good. I'm happy to tip 20% for good service, but the service is not always good. As with any food service, we should be allowed to tip after the delivery. Other than this, I think Waitr is a very fine app.
Love the service, but.... 4/5
One improvement suggestion. A couple of times I've entered an order for delivery only to find out they won't deliver to my home. I tried to back out and change to pickup, but this doesn't seem possible without essentially canceling and reordering. Last night I "fooled" it by entering the restaurant itself in the delivery address and putting in the comments not to contact driver and I'd pick it up. I got my order but It appears a driver was dispatched. (App sent me a message saying someone picked it up.)
Need to create an after delivery option. I do not want to provide a tip prior to service.
Great but needs serious improvement 3/5
The selection is great but 9 out of 10 times the driver forgets to check the order before leaving the restaurant. I always find that something is missing from my order. The drivers and customer service is always super kind and helpful. Just think the drivers should be more diligent when checking the order before they leave the restaurant.