Decent app but... 2/5
Great selection of restaurants in the area but they make you tip first. So now the drivers dont care at all if your food is on time or the order is correct. Secondly, there needs to be a review at the end of each delivery for not only the driver but the restaurant as well. To many times has my order been wrong, I've even recieved someone else order and not mine! Then had to wait another hour to get my order!
Love my app 5/5
Love it, very fast and efficient! Easy to use as well!
This is awesome ordered lunch today and it got here in less than 30 minutes! And it was still hot like as if I was there eating it! I’ll definitely be using this again!
needs to deliver to where I live 1/5
By Happy Arianna
It goes past where I live and I can’t even have food delivered to me
Awesome service! 5/5
Really great service! Always are able to help.
Excellent service. 4/5
Several nights ago the service was very backed up. When I inquired as to when I should expect delivery I was tod a time and that they would refund delivery charge. When new delivery time was missed I was refunded the entire cost of order. Which was eventually delivered but too cold and soggy to eat. Every one makes mistakes but you gotta love it when they take ownership and make it right. Tonight's order was hot on time and delicious.
Love! Love! 5/5
I've only had good experiences. Would like to have the ability to increase/decrease quantities at the order review, where you modify or delete your order. So many times, I wanted to double something, and have to go back and find the item, and renew the whole process! Thank you for fixing this soon! Other then that, they do a great job!
By Prize lady
Stuck at hospital... big help and blessing 5/5
I love Waitr!! It's absolutely amazing it fits all us lazy American so well. I literally Waitr from somewhere 2 mins away.
Awesome service 5/5
I'm so glad that this app exists!!!! Its made me life sooooo much easier. Also, I love the search option.
Good service 5/5
Reliable unlike other food delivery (tapingo). Also good customer service when they are out of certain items or are running late
Updated, no longer loads restaurants 1/5
By mimi 0829
Once the app updated, it only brings up a restaurant that's not even open yet. Tried deleting it and reloading, no change. Guess I will get a different app.
The whole concept is awesome to me. I've ordered many times and have even had repeat delivery persons. I love that the app tells you a time frame and when your order is picked up.
The delivery area on the map occasionally confused me. Am I the only one who sees two different shades of green for delivery area?
All in all I give 5 stars. Very awesome! Worth the $5 and I always tip my driver!
This app is a joke. 1/5
By Ricky Clyde
Doesn’t even come close to comparing to Uber eats. Poorly designed food never arrives on time and I mean never. Always the same excuse, high order volume.... as if that’s my problem.
Don’t use. Get Uber eats
Great app but.... 4/5
Some of the restaurants listed have very limited choices. The full menu should be available. I was going to order a couple of different times but didn't because of the limited menu selection. A coworker ordered lunch using the app and I know she was pleased with the ease of ordering and how fast the delivery was.
Great, but two flaws 3/5
By MUS 308
We love Waitr. Only two problems, the drivers have NEVER followed the special directions. The front door can't be opened now. We leave clear instructions to use the side door. I contacted Waitr about this, but we had the same issue last night. I asked the driver why these instructions are never followed. He said, "We don't always receive the instructions." I don't know if he was telling the truth or making up an excuse. Leads to second problem -- Why must we tip in advance? I have no idea if the service will be good. I'm happy to tip 20% for good service, but the service is not always good. As with any food service, we should be allowed to tip after the delivery. Other than this, I think Waitr is a very fine app.
Love the service, but.... 4/5
One improvement suggestion. A couple of times I've entered an order for delivery only to find out they won't deliver to my home. I tried to back out and change to pickup, but this doesn't seem possible without essentially canceling and reordering. Last night I "fooled" it by entering the restaurant itself in the delivery address and putting in the comments not to contact driver and I'd pick it up. I got my order but It appears a driver was dispatched. (App sent me a message saying someone picked it up.)
Need to create an after delivery option. I do not want to provide a tip prior to service.
Great but needs serious improvement 3/5
The selection is great but 9 out of 10 times the driver forgets to check the order before leaving the restaurant. I always find that something is missing from my order. The drivers and customer service is always super kind and helpful. Just think the drivers should be more diligent when checking the order before they leave the restaurant.
Awesome App! 5/5
The only thing I would change is the search option. When you do a search, like onion rings; you don't actually get all the places near you that offer onion rings, you only get maybe one. Same thing if you search vegetarian; you don't get any options but I know there are restaurants that offer a vegetarian menu. Delivery service has been great, never had a problem! I have had a problem with Ball's Chicken #1; I placed an order & the restaurant called me & wanted me to pay more than what the price was on Waitr. I said I wouldn't & that if they wanted to change the price, they should contact Waitr & do so, NOT a customer AFTER the order has been placed & the card has been charged! All around, I LOVE the idea & the convenience of this app! It is awesome for the disabled! UPDATE: the problem with Ball's Chicken was followed up by a customer service representative from Waitr; he was extremely understanding, courteous & helpful. I appreciate the time that was taken to correct the problem & make my one & ONLY bad experience a smoother transaction.
great app 5/5
i use the waitr app weekly and love it
I love it! 5/5
I’ve ordered from this app a few times now and each time it’s been great. I really like how there isn’t a minimum cost of what you order. I will continue using this app for food delivery!
Lightyears ahead of uber eats 5/5
It's all ab the customer service. Anyone can deliver food, but waitr drivers take care of the food when it's in their possession. They're faster and more conscious of their duty. They come with an insulated delivery bag thats large enough to fit all the food, they don't eat out the bags, they're polite, not just to the customer but to the restaurant they pick up from (I know from experience.)
Great service 5/5
I've always had great service and highly recommend. The list of available restaurants is more extensive for my area than other apps.
Deleted the app 1/5
By Rating the app 12356
(1) It takes forever to get food. No matter what time you order expect a hour wait. The last straw for me was when my order took TWO HOURS TO ARRIVE. I even emailed the customer service team, she basically said she didn’t care and never responded after that.
(2) Don’t order anything fried or in a sauce because it will arrive soggy and gross
(3) Customer service is terrible. They make excuses. They don’t care if your order is late, wrong, soggy, cold.
(4) The drivers don’t care because they’re tipped upfront.
(5) They were the only game in town until recently. Try Uber Eats. Way better. I’m done with Waitr. Subpar customer service is where I draw the line. And with UberEats in town. I’m done. ✌️
Love the app 5/5
Love it 5/5
Very convenient. Delivery people are friendly.
LOVE Waitr, just expensive 4/5
I love Waitr and the whole idea of it, but it just gets expensive! It's at least $20 a meal for one person.
Great app 5/5
By Slip on a banana peel
Always comes in handy.
So far so good for tyler 5/5
By Me and mind
Have used 5 times, no problems. Easy to use. Hope it catches on and stays in our city.
In love.😍 5/5
The best and most convenient app yet. Food is always on time or earlier than expected and it is always hot and fresh!!👍🏽👍🏽👍🏽
Love it! 5/5
Love it! 5/5
Always on time and the staff are always very very nice!
This is the most amazing thing for me when I am at work. My job doesn't always allow me the opportunity to leave and get food so this app is a god send.
Love it! 5/5
Always had great experiences. The app is easy to use, timely delivery, friendly drivers, and the food always arrives hot. Thanks for the convenient service!
It doesn't work !
Nom noms! 5/5
Love it! Better than chef shuttle! Super easy app!!!
Waiter App Review 5/5
This is an awesome app! It is easy to manage and operate. It is a must have!
I've been using the Waitr app since it started and it gets better and better!!! Absolutely recommend to everyone
Must have !!! 5/5
I love waitr !!!
Works ok 3/5
By austin info
This app works pretty well. I have had some issues with group orders that sometimes work and sometimes don't ---
The ability to change tip is ok too except it is charged up front. I always give the default 20%- unfortunately the delivery isn't always good - sometimes it's very late (and kinda cold)- other times my food arrived as though it had been tossed in the back seat at Daytona -
By Spongebob from Texas 🤘🏽
The only thing about waitr is just it's not EVERYWHERE yet but I love love love how convenient this is! If you are one to spend money on food and have your taste buds knocked away from delicious food from ALL TYPES of food then this is the app for you! Yes! Thank you waitr!!! The customer service responds within minutes and if a waitr driver is rude with you and you report it, trust me, they will be fired or warned really hard! They are amazing! I love y'all!
-Rene W., TX
Waitr Saves My Sanity 5/5
Love this app and the service! Easy to use, always adding new options. I am busier than I care to admit, and Waitr comes in handy on those crazy days when I don't have time to cook. So nice to FINALLY have a delivery option other than pizza in this area!
Great Until There's a Problem With Your Order 2/5
We have been using Waitr for almost a year now. It was great at first. Unfortunately, it has been getting progressively worse. My family owned a restaurant for many years, so I understand the constant challenges of food preparation and delivery.
In general, the Waitr drivers are okay. We have had one or two drivers that double-check the orders and verify them with us which is always appreciated. Lately, we have increasingly received orders with missing items. In a few of those cases, we were charged for the items, but somehow the full order was not transmitted to the restaurant by Waitr.
Customer service leaves something to be desired. Response time is slow and often ineffective. There were occasions when we were told that Waitr was unable to get a hold of the driver delivering our food. Huh??? In addition, we were asked if we wanted to go pick up the items ourselves. That question completely ridiculous - isn't having the food delivered to us the reason that we are paying a premium for the Waitr service?
We intend to give Waitr a break for a while. Hopefully, they will fix these issues before they get completely out of hand.
Best app ever!!
Too buggy 1/5
Tried it for several weeks. When it works it's OK. Then it starts asking you to re-enter your CC info. Then it doesn't like it and asks you to enter it again. Success, place and order. Go to use it again, "please enter valid CC info" . Delete CC info and re enter. Place order. Next
Time same thing, over and over. If they fix it, MAYBE I'll try it again.
How Did I Live Without You?! 5/5
By Mary Kelly83
Waitr, you're my hero. After moving, unpacking and moving furniture has left me so drained I don't have the motivation to cook, and I don't want fast food. You guys have saved me!