Works when it wants to! 3/5
By Swagg Master 1436
I love WaWa and my morning coffee and oatmeal is a must but what is the use of having the app with gift cards loaded and the cashier can’t scan it. I’ve had this happen to me on several occasions. First the young woman said my screen wasn’t bright enough (easy fix as I just turned the brightness up) the second time was pretty much the same and the cashier was annoyed so I left out of the store and ended up at Starbucks where I had no problems having my card scanned within the app. As of right now I don’t know what can be done about this and it’s still hit or miss when I do go into your stores. Thank goodness I always have my wallet just in case your system doesn’t scan my gift card.
Please add meaningful release notes 4/5
The words "various enhancements and bug fixes" are not an acceptable design pattern. Please be explicit about features that are added or repaired in each release.
GPS location required always? 1/5
In order to place an order the app requires that you let it know your gps location ALWAYS. Even when not using the app, otherwise it won’t let you do anything. This would be a huge privacy issue not to mention a massive battery drain. That needs to be changed to “only when using the app” ASAP.
Cmon WaWa! 1/5
No respect for apps that won’t conform to Apple’s sizing standards that came out 3 YEARS AGO!! Otherwise it has utility.
I will continue to faithfully write one star reviews for every update until you update your app for modern devices - AKA the iPhone 6 that came out in 2014.
Does Not Provide Convenience 2/5
By Gripped Coconuts
The best thing about mobile purchasing apps like this is that your order is ready for you when you arrive. However, with this Wawa app, the employees don’t get notified of your order until you arrive. The location services tracker tells them when you arrive and THEN they start working on your order. So you end up waiting the same amount of time as if you didn’t use the app. Doesn’t make sense and it defeats the purpose of why I use apps like this. Wawa needs to implement the system Starbucks uses. Also, requiring location services to always be on is archaic. It eats battery and uses data.
Convenient & Easy to Use 5/5
By Bob Warren
Pre-order for sandwiches makes it easy and fast to order & Pay.
What is the purpose of ordering online if you're not going to start making it until I get there? Avoid this app.
Not worth it 1/5
Rewards program is trash. After spending $50 (not on gas, cigs, or milk), you get a $1.50-2.00 coupon for a choice of three different things. Wow. A 4% rebate.
Mobile ordering is awful. Requires location use at all times. Order doesn't get started until the app thinks you've arrived at the store. Still gotta wait in line to pay in person.
Minimum reload of mobile gift card is $15. Gift card is required to earn rewards.
All around awful.
The WiFi never works in the store. But love my wawa
Does not scan 1/5
By S NY
Ever since updating my iPhone 7 to iOS 11.1, it will not scan at the register. It’s very annoying since i have a good amount of money on the card that I can’t use now.
Won’t let me sign in 1/5
By Tyler Lees
I’ve tried 45 times
The app works ok, but it will throw you out at times and require you to login again. It is also VERY slow, especially when in a Wawa location.
Friendliest of staff at Greenwich Township NJ location. Sam makes the best Cafe con Leche...but everyone from the on-duty Managers to Stella making the hot breakfasts are super attentive and helpful. That’s why I keep coming back :-)
This place is great 5/5
By C hawks
Wawa is a great place for everything. Their gas prices are always the best and I really like their food selections.
I’m really sad that this app is so terrible. Like any good SEPA native I love my Wawa, and so was thrilled to have an app. However, the app is clunky and difficult to use. And to make things worse, it’s now impossible to reload the card in the app due to a “manual credit card processing issue,” which seems to be a common issue, based on the feedback. I’d rather have no app than a half effort one.
Response to Tania developer: I’m pretty sure I did send you a message in the form of a review!!
Balance does not update - wonky app. 1/5
My card balance on the app read that I had $4.50 cents on my card. When I went to pay, the cashier told me I only had 1.50 left and proceeded to tell me that the app misreports card balances. Come on wawa, your app is essentially an order and card storage platform-half of that job was royally broken. Found out that you have to force close the app to get the card to update the current cash value of the card
Easy and Convenient! 5/5
Love the ease of this App! Rewards for what I really use daily is fabulous! Thanks Wawa❤️
Doesn't provide needed information. 1/5
By .: LoveFire :.
I only downloaded this app so that i could quickly locate fuel wawa's in my current location, to find the app doesn't let you search or show the difference between fuel and non fuel wawa location like the website does. As a driver this is crucial to know this information. Please address this issue (i'll bump my rating to 5 once it is)
Preorder fail 1/5
Preordered 15 mins out on the train. When I showed up and inquired about the order I was told there were no app orders so I had to renter my order at the kiosk... then my preorder popped up.
Utter waste of time.
Great app! 5/5
Great app and very easy to use and switch between different payment methods such as rewards, gift cards and coupons. Very pleased!
I’m addicted to wawa coffee, lol.
Unresponsive, inaccurate, and cumbersome 2/5
Balances are always incorrect, too many ordering options make it impossible to make a simple transaction, and many times ordering ahead is not executed even when you are in the store.
Great place! 5/5
Always fun to stop through and get some goodies :)
Not as intuitive 1/5
I definitely expected a different experience here. Not as nicely done as other apple apps. The deal breaker here are: 1) you cant just look at the menu, there’s a workaround, you can go to the nutrition sections and select things that are available, which is ridiculous. 2) you have to add a gift card in order to order online, every single place that you can order online have the option to pay when you pick up. There’s a risk but is normal business, anyways you have the person information. Why not enable apple pay? Either way you don't know how much you’re going to spend so you have to be conservative and add an extra dollar amount to make sure you have enough money there for your order.
It just doesn’t make sense it’s easier to just go there a wait 5-10 minutes for your food.
Location services always 1/5
There is no reason to require location services to be always. I can understand while using the application but it is not necessary to always track both from a privacy perspective and from battery performance impact.
Wonderful neighborhood store 5/5
Great employees, friendly smiles, amazing service! They go above and beyond to make sure you leave happy.
Location Tracking 4/5
I really like this app, but I do not like that I have to have the location setting for “Always” on as opposed to “While Using”. I do not want that information being used. Please fix this.
WAWA APP 5/5
By TJA'S NANA
So convenient and easy to use.
Best local store 5/5
By Poncho d
What great convenience this app is . Everyone should own it !
Beat Wawa Around - Phoenixville 5/5
Part of my daily routine, can’t start the day better. Great hard-working staff, always something nice to say.
The app 5/5
I love this app so convenient!!!
THE WAWA IN COLMAR, PA 5/5
This is a very busy store in the mornings. The staff with their "Up and doing" Manager would be on top of everything to ensure customer satisfaction. They make me special Sizli/Sandwich "no cheese" and they do it religiously.
It is the best WAWA in town; and I commend them for their dedication and service.
By Nikki Thompson
Need a gift card to purchase? That’s unique in a horribly inconvenient way. Thought this would be a great addition for a fairly standard purchase for our family, but unfortunately not. Do better.
I love many different things about wawa. But your bathrooms are regularly very dirty and broken items also in the Tampa Bay Area most stores have an abundance of homeless people sitting on tables or come to you when you are pumping gas. I go to wawa at least 5 times a week but I’m not sure how much more I will be going anymore
Needs more work 4/5
This is a very useful app and i love it considering how often i go to wawa but it needs a bit more work, twice already it doubled my order and ended up going through as if i ordered two of the same thing and charged me for it when i didn’t want that so i had to go ahead and see what random person i could give my extra sandwich too. Plus it used up alot of my time when they were making two sandwiches i didn’t mean to order. Just because the app started to act up and do it’s own thing. Over all i love the app and it’s very convenient for my schedule since im usually always on the run. Order with the app and go ahead and pick up. Easy and out!
Locked up 2/5
The app isn’t that great. It’s started to lock up on the screen. It can’t be deleted by x’ing it out. Useless.
I love Wawa! 5/5
Wawa is #1!
Love it .. need to address one item 4/5
Please have the card update before I bring it up to pay. Two times now I thought my balance was more than it was and needed to pay other way as I didn’t want to hold up line loading it back up right then.
My money is not showing up 1/5
I haven’t received my money on my card yet
Improve with card merge. 3/5
Love app. But could use more add card then 5 or it would b nice to merge cards. I get a lot of card as gifts and have to add one at a time and then use erase and start all over again. Hardest thing is that they don't update fast and sometimes only when I go into store and after thinking I have say $20 I only have $5. Have to remember to check when entering store for updates. They know how much I have.
Very difficult to navigate. Won't work in a store without wifi. Standing in line to check out and app won't work is frustrating to all. Fingerprint won't work either.
Never scans 1/5
I’ve used this three times and all three times I’ve stood at the register while the cashier spends 5 minutes trying to scan the barcode before doing it manually. Somehow, if I order a hoagie with a coupon and pay through the app, there are 3 different codes. If you’re going to make me put money into an app, at least do what Dunkin’ Donuts does and auto-apply discounts and auto-pay when I arrive.
Shouldn’t require always access to location services 1/5
App shouldn’t require access to my location “always” just to place an order. Should be when I use the app like all other modern apps. If you fix that 4-5 stars. Don’t track me!
It only takes orders a quarter mile from store 1/5
So husband ordered from his phone at our house. Apparently the order doesn’t actually go thru until you are within a quarter mile from the store. I showed up and had to reorder and they didn’t receive the order.
Too slow! 3/5
Cannot use to pay credit card 1/5
My primary use of fuel station apps is to monitor and pay my gas card accounts. Deleted this app once I discovered that it is only for buying food.
Wawa makes me happy 5/5
By decaf lady
Love my Wawa on Ryders Lane in Milltown, NJ. Can’t start the day without stopping by for my morning coffee. Then I usually pop in another one or two more times. Kudos to Katherine, Kim and Justin. From a happy customer, Claudia
Best coffee 5/5
By Gatito y perrita
The costumer assistant are always nice and ready to help it's always nice to see them smile:)
Great app, but could use some more thought. :( 3/5
This app is super helpful and convenient but requires a purchase of $50 before the next reward. It doesn’t even include gas! If I’m patronizing your store to purchase anything, why police what is counted as a purchase? Just up the $ amount threshold and include gas, Duh... I was also really disappointed to try to order ahead with the app, but got to the store 15 mins later to find out my food wasn’t even prepared. I was heading to work and ended up late trying to get lunch for myself, thinking I had planned ahead. Not cool.
Keep me signed in! 3/5
It’s so annoying having to sign in EVERY time. It’s very slow.