Bill pay 1/5
The app/site doesn’t allow me to edit my bill pay address’s. I understand I need to delete the name and add it as a new payee but I cannot on my IPhone... Not happy with the inability!
on line transfers 4/5
It would be nice if the app instead of just stating you are getting close to the maximum number of transfers for the month, it would actually state how many transfers you have remaining.
Rally bad! 1/5
After an update I cannot make a mobile deposit. Took more than 10 attempts to take a picture of the check and it is still saying cannot read the account please retake the picture. Please fix it!
All you can do is check your balance. Not even a mobile check deposit. About to switch banks for this, because it’s takes all the convenience out.
Frustrating interface 1/5
Blue light notifications within app are far from insightful and frustrating because they never go away. Please do something about this feature!
Bill pay is very bad now 1/5
This app used to be great, but since last app update my bill pay list is not in alphabetical order, and scrolling makes it jump around really bad. Old bill pay accounts that I’ve hidden via settings have mysteriously reappeared in my current bill pay list. Hot mess! There is no option in app to report buggy behavior, so leaving a review here and hope Wells Fargo developers see it.
Great banking app 5/5
The app is intuitive and simple to use. The Zelle function that allows you to easily send cash to others is easy and convenient. I’ve written maybe 5 checks over the past year and that was because of limitations on them, now my banking app. I use this all the time.
Annoying alert feature with poor user experience 1/5
Really? If you’re going to put an alert in the app, make it easy to remove... lame...
App problem 2/5
By Unhappy WF app user
I’ve updated this app the other day. I kept checking my account and the app asked me to type in the three letters to make sure it was me. I tried to click on the box to try to type the letters in but it wouldn’t budge. So I deleted the app and installed it again but it still kept giving me the three letters to type in. Please fix this problem. I’ve always liked the Wells Fargo app but this problem is making me not want to use this app again.
Lightbulb message notification annoying 1/5
The new lightbulb message notification has got to be the most annoying visual on the updated app. Get rid of it; it’s terrible to see that lightbulb following you around while you’re trying to see your banking.
Below Poor Customer Service 1/5
For what ever reason, my app has stopped working when it comes to making mobile deposits. I spoke to a customer service rep who transferred me and I ended up being transferred three times only to be told to mail my deposit in and they would post to my account in 7 to 10 days. If that was not sufficient, I needed to contact Apple to make the necessary repairs on my phone because they were having no issues with their app. Now tell me how that is considered customer service. I only give one star because they won’t allow you to give zero.
Can’t mobile deposit checks. 1/5
By The Bart
After the latest update I can no longer deposit checks, which is pretty much the whole reason I use the app. The app doesn’t save the photos when I take them so there’s no way I can continue from that step. Then I get a progress loader that freezes the app. Not very reassuring. Guess I have to drive to a branch. 👎
Love it 5/5
Love this application. I get checks everyday for business and used to hold checks until I’d make a bank run. Now I deposit checks as they come in. Saves me time and fewer bounced checks (because some checks bounce if you wait too long)
Beautiful but LAZY.. most of the time it keeps on loading and loading.. and loading. SERVER UNAVAILABLE - have seen this error on many occasions.. that’s not what we expect from big names (Wells Fargo)
Touch ID not working 1/5
It doesn’t work at all. I have it turned on in the settings tripled check to make sure.
Touch ID does not work 1/5
By c custer
You think for a company ripping customers out of hundreds of millions they could find the capital to MAKE TOUCH ID WORK.
Uninstalling, reinstalling app does not work anymore. My Touch ID has not been working for months and counting now. Really disappointing.
No way to see all accounts after opening a notification 2/5
I get notifications on my debit activity,but I’m not able to switch to my other accounts to check credit card etc. How hard can it be?
Performance Degrading 2/5
I’ve used this app for about three years with mostly favorable performance but that has degraded significantly in recent weeks. Login with U/PW has become very unstable since WF has tried to introduce biometric method. It will be a cold day in hell before I open up that can of worms.
Recent Update 2/5
Update 3.81 has made my app run very slowly, and it has also caused sporadic app-crashes. Not too impressed with this "update" at the moment.
Does everything I want except one thing 5/5
By John in Sterling
Very useful app, I can do all my banking on either iPad or iPhone. Only issue is printing statements; it prints them shrunk down for some reason, so I have to log in through a web browser to print.
Haven't been able to log in to see my balance for weeks and weeks what's going on with you guys honestly worst banking app out there please hire someone to fix this before you lose more customers because you sure lost me
Light Bulb Notification 1/5
This is the most obnoxious addition they could have made to this app. It never goes away and just sits there blinking at the bottom of the screen. Please get rid of this feature!
Wells app 3/5
By TMI Earth
Needs to show the balance after each transaction.
Check out the BofA app.
Always used to work 3/5
By Liz Fed
This app has been my primary access point for ALL of my banking for years now. After the last iOS update I can no linger deposit checks. I have installed the most recent app update and the ‘deposit check’ feature still causes the app to crash everytime. I enter the deposit amount and try to take a picture of the front of the check and the app just crashes. Please fix this!!!
New "messages" bubble 1/5
A new "feature" was recently added that looks like a light bulb in a circle at the bottom left corner of my account transactions list. It is visibly distracting, annoying and in the way of viewing the list. It disappears and reappears often. You force this unwanted feature on us and offer no way to turn it off. Your notice says "We hope you find this useful". Well I don't! Please remove it!
Crashes during login 2/5
This application has intermittently crashed when logging in since I downloaded the app over two years ago. Every time an update proposes that this problem is fixed, it continues to occur.
Sign in issue 1/5
By A tale
I just upgraded to an iPhone X and tried to log into my account. The App kept indicating that it doesn’t recognize my ID and password. What?! Tried deleting and reload the the app again but experienced the same sign in problem. The ID/password still work on my old iPhone 6.
App was great until the annoying lightbulb came on 1/5
I loved loved LOVED this app before the new update. I can’t stand that little blinking light bulb notification. I can navigate what I’ve spent and when and on what just fine without it. Please, WF app developers. DELETE THE NOTIFICATION BULB! Or at least give us the ability to remove it if we don’t want it. I know I am not the only one that finds it obnoxious!
A couple of annoyances... 3/5
1) When I enter a payment in Billpay why doesn’t it show as “pending”?
It makes it hard to know my actual amount available if I can’t ALL my pending transactions.
2) Please, please, pleeeease, make the flashing light bulb go away. It has no useful function and it makes me crazy.
Outside of those 2 things I have no problems with the app.
I'm okay with the app 4/5
By cowgirl 5
I do agree with someone who also hates the annoying light bulb at the bottom of the screen and it looks like a permanent feature, oh well. I don't use the touch screen sign in because sometimes we get partials on our fingers our own skin oil can mess up the touch screen.
Otherwise I am okay with it.
Envío de código por correo 2/5
Solo le falta eso para ser una excelente aplicación
Please allow me to turn off blue light bulb 2/5
The app works fine except for that horrible blue light bulb notification. If you can turn it off I don’t know how.
Access to fast look 1/5
The online security access is too close to the fast look tab making it very difficult to click the tab to see your balance on fast look
App is crashing on me. Running on iOS 11.2.5 iphone 6S.
Doesn't work when needed 1/5
By Smartphone One
The app worked fine until the last release. Touch doesn't work anymore. Just went to get some cash and app didn't work. Says try again later.
Non native iOS experience 1/5
This is just a mobile web view wrapped in a .ipa package. 😞
Fast look button 5/5
Thanks for changing the fast look button back to how it was which is easier to use. Love the app and all the features it has.
Gone downhill 1/5
At one time, I would have given the app a 3 or 4 star review. However, now I really don’t like it. Main complaint - bill pay. You used to be able to have certain accounts show up. But now, everyone you have ever paid now shows up. If you haven used WF for long and don’t have a lot of accounts, maybe. But I’ve used bill pay for years, paying all sorts of things, many only a once or twice deal. Now they all show up. If there is a way around this, other than erasing these unused accounts, I haven’t found it.
Terrible experience 1/5
Web is better.
Blocked deposit 2/5
The deposit limit for this account is very low. Going to BOA I guess.
By 05 driver
Wells Fargo has been stealing from me and without lawsuit I won’t be able to stop them
App not working won’t let me sign in. 1/5
I just recently opened a new account and the app won’t work says temporary unavailable for the past 3 days
Need to find a better unline banking 1/5
By Barbe Davis
Hard to understand.. unfriendly app..worse inline banking ever had
Quick look button too small! 4/5
By Dusy's Mom
I’m fine with the operation of this app other than the button used to view your balances without logging in is so small that it directs me to safari instead of showing my balances. It’s a glorious moment when I actually get see my quick look.
Location Services 1/5
Went to the app to find the hours of my local branch. Couldn’t find it on there anywhere. What a waste of opportunity. Besides that the daily limit for deposits is $2500. Seriously?
User UNFRIENDLY 1/5
User unfriendly. I can’t understand how to set up text alerts to my iPhone.
Great platform. 4/5
Getting better all the time.
PLEASE FIX THIS APP!! 1/5
New update (Jan 2018) has literally destroyed this app. Won’t open, re-load or work at all anymore. What’s the point of an app if it crashes every time you touch it? Online WF.com site is running smooth and normal. Just this darn app is not working at all! PLEASE PLEASE FIX THIS!!
Want a frustrating experience? You got it. 1/5
By Zander Mills
Why do we use mobile apps? For convenience and ease of use, right? Well, not this one. Try using the mobile deposit feature. Before doing so, make sure you've lined up your Xanax, taken a dump, had a nap, and are prepared for a long, mind-numbing, frustrating experience. The auto-focus function is so jumpy and inane that you will have to repeat the process a hundred times just to get it right. When you think you've got it....wrong...you don't. Picture looks perfect? Nope. Repeat. With flash or without? Nope. Change rooms. Nope. Add lamps, strobe lights, torches, candles, the moon...nope. And that's IF you have a check that's less than the pitifully low daily and monthly deposit allowance that this app has.
Save yourself the headache. Get an account at Chase and use their app.
In 2018, applications should work consistently as intended. In the three plus years I’ve used this app, it tells me 50% of the time that it cannot connect. Recently, clicking ‘log-in’ crashes the app to the home-screen. Uninstalling and retrying does nothing. I can’t understand how a big name company like Wells Fargo hired an app developer with the skillset of a middle school kid.