1.5.1 doesn't work. 1/5
This app isn't working at all, it asks me to update. I have 1.5.1 version. I love Whataburger and I have lost a lot of rewards.
Love the app 5/5
After some initial training issues from the restaurant the app has been working great. My only have two suggestions
1) it would be nice to earn rewards passed on the amount you spend rather than a visit. If I take the family I would have to buy each meal in separate transactions to get additional rewards.
2) love he surveys for a free whataburger, but would be nice to be able to complete the survey in the app and then store the free whataburger in the app and not have to keep up with a paper receipt.
The barcode to scan for rewards still doesn't work after the recent update to fix the rewards on my app. Fix it.
Add What-a-burgers to the rewards!!!! 2/5
Need I say more!? Other items are nice, but add Whataburgers to the reward list already. Your main product and it not an award. What??
Keeps taking me a verification email. Then it won't confirm the email. Bad app !! Do some work.
Does Not Send Auth Email 1/5
Can't even use because it won't send the auth email. Tried to change email and app won't let you edit. Deleting. Not worth reinstalling.
Can't log in with Facebook. 1/5
Guess they are loosing so much money they stopped keeping up with the app.
No Rewards 2/5
I find the app not working at times therefore I have missed rewards that I should have had five times over as much as I go to Whataburger.
I don't want to use my phone to pay 1/5
In order to qualify for points you have to pay from your phone. I had my card info stolen at a Whataburger one time so I only use cash there now.
Free food! 5/5
Just got my first reward today!! Easy free food
No more rewards 2/5
I finally got enough rewards for a free item that you get through the app only to find out that all my points are gone.... so now I gotta start over again... don't really understand why I have a app that gyps me for being a faithful customer. Way to think of the customer Whataburger!
Lame rewards 2/5
Love whataburger, and the app works great for me. But...after letting 2 rewards expire (because I could care less about a small fry, shake, or taquito) I think I'm done with it.
Did not work. Said it wasn't up to date but gave no option to update.
Works great 5/5
App works great for me, have never had any problems with it. It's good to get a little bonus from being such a frequent whataburger visitor.
Forget your wallet? 5/5
By Allen Lansing
Left my wallet at home by mistake. I was in line at whataburger (10:58am) just in time for a honey butter chicken biscuit . I had Already order and was Freaking out. Then I downloaded the app and paid through that. Took me 5 minutes. Love the world we live in.
Decent app 3/5
The app is fine, although it is surprising there isn't a way to add receipts into the rewards program if you don't scan your barcode during the transaction.
Wallet support 3/5
Needs apple wallet support, would be nice to have the pass to pay available in wallet
Hardly Ever Works 1/5
By Top Top Chef
Deleted this app today when I updated to the latest version and it removed my previous visits and reset me to zero. This was after only getting credit for 1/2 the times I used the app. It's more trouble than it's worth. Don't bother downloading it.
App Problem 1/5
My app hasn't worked since Monday- had to delete it and re-install! What's going on?
Doesn't work. 1/5
Didn't have my wallet with me today so I used Apple Pay to load money on to the app. Except now the app won't connect to the network and I'm stuck in the drive thru holding up the line because we can't figure out how to pay for my order.
Will not Open 1/5
Will not open. Keeps making me try and open, but shuts me out of already obtained gift card money. Please fix. For now useless
By Goat rage
Downloaded app, received email, when I went to confirm it I was taken to an error page. Deleted app downloaded again. Now it says account with that email already exists. Now I can't even get the app to use. Thanks for nothing.
Add a code on your receipts to enter on a later date!!! 1/5
The app needs the option where, if it wasn't scanned upon the visit you can enter a code off of the receipt. A lot of the locations don't mention the app when ordering and paying. So it's up to the customer to remember. Many times you wait so long in the line that you get distracted on your phone. By the time you pay you're just irritated, that you forget to scan the barcode. Please fix this!!!! Especially when your customers are spending money! It's nice to get rewarded. Thank you.
Awesome app! Just a couple of improvements… 4/5
By Rádadeus Ä Sohji
To start off, this is an app with a great design. The restaurant's aesthetic carries over into the app, plus you get to see the full menu and the nutritional information. You also get rewards, which last up to a year (that's a long time) after 5 visits, which is also amazing. And, you get the opportunity to load a balance to the app itself and use it as a gift card!
There are a couple things that, if I were Whataburger, I would invest some time in:
• Whataburger in Wallet: It would be very nice to have a gift card tab for the app, where one can access their QR code and their balance (without the worry of opening the app). This feature could extend to gift cards in later versions of the app, too, especially when one can order straight from the device!
• Location-Based Reminders: Whenever ordering off of the app comes out, I would love to see it also include Location-Based Reminders for picking up an order. Have a screen that pulls up with a button that says “I'm Here” so that the Family Members inside can make the order fresh.
Doesn't work properly 1/5
By Step ray
Tried to use the app for rewards and it won't bring up a barcode to scan.
Rmusrey what do you mean in a "Trump " voice? 5/5
By Not Rmusery
We are Lucky to have this great of a man for President. Was that supposed to be a bad thing that you called and received "Trump" voice? Lol! Really? you had to throw that in there. Wow and compared to what we almost got for president. Hahahaha what a joke
Buggy - it resets your visits!! 1/5
By I'm Like Me And Youre Like You
I was excited about getting to my fifth visit but nope, according to the app, id never visited a whataburger in my life.
Its also slow and lots of unnecessary clutter.
Not worth the time of pulling it up every visit. Its soooo slow and buggy.
No network connection 1/5
By Savanna Victoria tx
Everytime I try to give whataburger my phone to scan my id it tells me no network connection. I'm currently at whataburger trying for them to scan and won't work.
Limited Value 2/5
Nice looking, but essentially useless app. You can look up the menu and find locations nearby - which are services already available with other apps on my iPhone. There is the promise of a REWARDS program, but how to earn rewards is buried and difficult to do (you have to open the app and have the counter person scan your phone.). This is clumsy and has never worked for me. Why can't it just scan a bar code on the receipt like 99.9% of the other restaurant apps?
Employees don't care 1/5
By Dan Carlin
I ordered as clearly as could possibly be and I was punished by not being able to enter my whataburger app purchase- literally the moment after I swiped my debit card. I could see the employee was almost as frustrated as I was.
You can't scan your receipt. The bar code in the app has to be scanned by the cashier when you order. Also, you can't order through the app. There is a place to enter your credit card, but what good is that!?? I've since deleted the app.
By The JJC
Any fast food app that doesn't let you order is garbage.
Was working great, now not so much 1/5
Somehow signed out, can't sign back in. Removed app, trying to get it back and it just sits there - not downloading
Great interface and easy to use ! 5/5
This app is great looking ! It functions as expected . I absolutely love he nutritional page, it's easy to use and navigate!
Needs work 1/5
Many times the whataburger restaurant is not equipped to use the app, this has happened at multiple locations. My biggest complaint is the time window you are given to redeem your free reward after 5 purchases. I just spent $30 to get this reward shouldn't I get more than a few days to redeem a small fry?
Needs a scan receipt option 1/5
If I don't have time to load money or want to load money on the app, I think scanning receipts should be an option. Be more flexible. Barcode or loading money doesn't work. Needs a new update.
Works but... 3/5
By Non paying user
Adding barcode to apple wallet would be nice
Ripoff Ap 1/5
Not giving Whataburger $25 each time until I make a purchase. It's a pay ahead ripoff.
Will take money out your account, not reflect on app 1/5
I'm sitting at work thinking about how good a number one with no pickles and extra onion sounded for lunch, I left my debit care at home but thankfully I had it saved on my whataburger app, I tried to load funds on the app so I could pay when I got to the store. The app stated it was unable to add at this time. Getting hangry I tried a couple more times to load my card, with the same results, no funds added. I checked my bank account a couple minutes later and saw multiple charges from whataburger. I quickly contacted customer service and got a pretty quick reply. NO REFUND POLICY STATED IN THE TERMS AND CONDITIONS. Wow, this same company brought back the sweet and spicy burger for customer demands but can't refund my money. I am upset, hungry and sitting at my banks drive through teller window getting cash to go get a pizza, shame! (Trump voice) seriously refund my money whataburger I know you'll see this
Will not respond 1/5
I couldn't get the app to respond to any touch. I updated it and it still doesn't work. I deleted it and reinstalled, and it still doesn't work. Now I can't even sign in.
Unable to send email using 'Contact Us' in Settimgs 1/5
When I click 'contact us' link in Settings to send a pic of a half size taquito , I get a pop-up msg stating my email is not setup, with options for Cancel or Settings.
Then I click Google for email, then when I fill in the info to log in to google, I get a pop-up message stating my email address already exists.
By BoDes House
I have never been able to even get my barcode to credit.
Needs Improvements 3/5
Wish I could scan my receipt, after my purchases to go toward my rewards.
Franchises unprepared 2/5
The app is simple to use by consumers but I've lost count of the times I've tried to use it and the restaurant doesn't have the equipment working or the staff is untrained on how to use it. You also can't get credit after sale is complete.
Can't get credit after paying 1/5
I have a few major issues with the program:
1 If you're wanting people to install the app, let them do it while they are eating and let them get credit for the purchase they just made. There's no manager override or anything, I have to already have installed the app to get credit?
2 App should open with barcode on main screen, don't make me click more to earn.
I can't even log in. When I Facebook log in it tells me my email is being used by another account. When I try to log in with my email it says there is no account set up with that email...
I've had this app for months now and not once has the in-app QR scanner even loaded and let me scan my receipt code
Doesn't work 1/5
I recently went to whataburger and used my app. My barcode got scanned correctly because my name was up on the order screen. However, no matter how many times I refresh the app, it says I still have 0 out of 5 visits. Waste of time.
Rewards aren't worth it. 1/5
Downloaded the app because I go to What-A-Burger often but was dissatisfied with how it works.
You have to load the app!!! No way! 1/5
I will not ever use an app that needs to preloaded. Don't know who made the decision that this was a good idea. Just to let wataburger know, I use Apple Pay to fill my car with gas. (Not a prefilled app)