sitting at WB 2/5
waiting on a confirmation email so i can use the app. super.
Never works "technical issues" 1/5
Never works just says technical issues
No barcode 1/5
Don't offer something if you don't have the proper tools 😡😡stupid app doesn't work without barcode on receipt!! Oh you have to tell them prior to paying and order inside😡🔥..make it difficult and to aggravating to use
By Paul By.
This app will just leave you frustrated.
1. Rewards are not $ based.
2. You can only get a reward PRIOR to paying!!! You think you would be able to scan your receipt like other places but no.
3. App logs you out each use. Logging in works sometimes. I had "system error" last time so no rewards for me even though I had an order over $20. App started working after I paid but there was nothing they could do is what I was told.
This could be a good app if they are willing to listen to all of these reviews and make changes.
Not Practical 2/5
By Work and Listen
So the APP is attractive and easy to navigate but to give rewards based on visits rather than dollars spent is crazy, what if you feed a family of six, you just spent 50 bucks, shouldn't that be worth more than the guy who buys one meal.
The listed rewards are not inspiring either, how about a surprise reward that way at least there's a hope of maybe a Yeti Tumbler or something
Works well, but not widely accepted 4/5
I wish this app was accepted by every Whataburger. I haven't had log in issues but I do get rejected frequently. I should have 3 rewards by now, but I don't even have 1. Most Whataburfers in my area don't participate.
This app it horrible! I normally go to What-A-Burger 2-3 times a week for breakfast & everytime my barcode gets scanned but it only shows I've visited 2 times &a that was early December!
Third time I've been to Whataburger since downloading the app (including the 1st time I heard of it and downloaded it while waiting in a long line). I've yet to get an credit because the first time authentication took forever and once signed up the process is counterintuitive and your employees neglect to remind or inform your customers the bar code must be scanned BEFORE you pay... why can't I scan my receipt? You're producing nothing but a bad taste in your customers' mouths. FAIL
Terrible App 1/5
This application crashes all the time and you constantly lose the awards you have earned. Absolutely not worth downloading!
Login timeout unnecessary 3/5
Either remove timeout feature, make it optional, or allow fingerprint login. Standing in line is not a great time to have remember (or reset) my login.
Could be better 3/5
The app needs support for Touch ID and Wallet.
Whatamazing App 5/5
A moment in our history. Truly an exciting time to love Whataburger.
Has potential to be 5 stars 2/5
This app needs a pay with cash option. Maybe you could scan your receipts to upload "points" to your account. Or even enter the transaction code. I'll never use my cc or dc to purchase fast food so this app is useless to me, which is really disappointing because I would earn rewards quickly with how often I visit Whataburger.
Process needs work 2/5
Asked to have my barcodes scanned in the Drive Thru. But it was after I paid. They quickly told me it must be scanned BEFORE paying. There should be a way to handle this. You guys need to fix this.
Have no stars 2/5
Whenever I go, the employees never ask for the app so they check me out before I can get the 5 visits for free food.
Log in 2/5
Should be Touch ID for iOS or saved log in
Waste of time 1/5
This is my fourth visit and it still shows only one visit.
Needs to Save login 3/5
I only pull this app up when I'm sitting at the drive thru, and never remember my password right away (meaning I never get to use the app). This is probably the only app left in the App Store that doesn't save login or use Touch ID. Come on Whataburger!
Too Difficult to Login 3/5
The fact that your app locks our a user out for 30 minutes after using an incorrect password to login is ridiculous. There should not be this much security to login to a quick service restaurant app. Adding Touch ID would make this app more user-friendly. Instead, you are locked out of the app for 30 minutes which means that you cannot use the app to pay while in the restaurant unless you stand around and wait. Horrible UI.
Typo after apply Gift Card & no location notifications 3/5
Decent app. After applying my Gift Card to my account, the box opens and "available" is misspelled.
Also would be great when approaching a Whataburger location, the app sent a notification, asking me to "Open the app" for use.
If you don't like that idea, please add a URL shortcut, so 3rd party apps like Launch Center Pro or Launcher can open your app.
Stupid setup 1/5
By Whole seller
They never ask and you can't go back and get credit. It's not a complicated program a window so you can still receive credit after you pay in the drive through and make your employees ASK IF YOU'RE A MEMBER!
Stupid rewards program 1/5
By Tyson J
Every-time I've tried to use my app to to scan the code to show how valuable of a customer I truly am, I'm told..."it's too late to scan, you're suppose to scan before you pay!" What the heck?!
The employees are trained to ask for our order, then get us to pay; in that order. Then when the dust settles and I ask how to use my app I'm told it's too late? Come on Whataburger.
Still the best burger joint!
Waste of time 1/5
This app has given me too many problems throughout my 3 visits. It did not work anytime they scanned my code. Two of them had to be entered manually at the restaurant and the 3rd time, no one knew how to enter it. So I contact the tech support and guess what...they can't add my 3rd visit either! I won't even dare put money on it or even get a reward because I know that won't work either. Deleting.
Awesome!!! Great!!! 5/5
By Jae Austin K.
Whataburger is awesome and by far the best fast food joint in Texas! Just glad to see them finally do this!!
Love the app and they can scan your phone in drive through. Even the outside lane!
Great App from Great Company! Excited about the future.
So excited about this!!
Please add Apple wallet feature the app 3/5
I am so happy my favorite finally released an app. Please add wallet functionality to the app.
App doesn't work at any of the three restaurants in my area. If they are able to scan the bar code, it doesn't register on the app as a visit. But, most of the time the bar code scanning doesn't work. Time to rethink the app, whataburger.
You'll take my money but I can't order from the app?? 1/5
Rewards are worthless. The real driver for mobile apps is convenience and you don't allow mobile ordering? Call Chick Fil A and figure it out. They do well and earn a lot of my business based on convenience. With wait times being astronomical at Whataburger, mobile ordering would ease the pain.
5 visits = Reward 5/5
Sweet app, super fast in the iPhone 7+!! Already have a reward!!
Extremely disappointing 1/5
Without the ability to add purchases/receipt after the fact, this App is extremely disappointing and basically useless.
Thanks Whataburger! 5/5
Great app - works well and easy to use. No problems and I am on my way to earning Rewards!!
Not ready for prime time - no value 1/5
By Grub dud
1) Store did not know how to give me credit for my purchase. Menu function is severely limited. I could not customize my order. If this is for customer loyalty they missed the target. Deleting.
Kicked me out and won't let me log back in 1/5
I've tried everything. Kicked me out AFTER I LOADED MONEY. Waste of phone space, waste of my money
Can't be used through drive through.
Whataburger app 1/5
I can't update it for some reason it won't download. But I can't delete it either because it's in the process of always trying to update. This is getting frustrated. Either give me a way to delete the app or fix it.
Not ready 2/5
Readers having trouble using pay feature. Not ready for prime time. More work than its worth.
Satisfied Customer 5/5
Great app and rewards program
Drive Through 4/5
You need to be able to enter a drive through as a visit. There is nothing on the drive through receipt to enter into the Whataburger rewards program. Other than that, it's great.
You want CC info and have to prepay. Nope!
Still needs lots of work!!! 1/5
Cashier had to scan barcode at least 5 times, after half a day my visit still doesn't show to have made a purchase. The rewards aren't great and expire after 60 days if you don't redeem it. Canceling your account should only be a click away, versus emailing them to do so...
If it takes 30 minutes to download ur using Sprint or an abacus. This app launched post-haste. Get a real carrier and join the modern world. PS, it may not work in a cave.
Disappointed with app. Download the app, been to your establishment more than four times, presented barcode and your cashiers claim that they scan the barcode, but I have yet to cumulate rewards. Another downside, if you pay first and not disclose the barcode cashiers won't Scan it. There's another Miss opportunity for rewards. Why can't the barcodes be printed on your receipt, and customers scan their own barcode from payed receipt? Or perhaps cashiers need to be trained properly on how to explain how to use the app.
Bad App No Specials or Discounts 1/5
Useless. Does not offer any specials or discounts. What's the use. App has no value at all.
Slow and buggy, but had lots of promise.
This is by far the best app I own. I love Whataburger and the app even more. The maps and menus are extremely user friendly, and make the app better than any other I have ever seen. The team at Whataburger hit a home run with this one!
App ok; restaurant not ready 2/5
By Drowning in Errors
Local Whataburger didn't know what to do with app. I had to ask about it, cashier said to talk to manager, then manager said app had to be brought up before the order. Compared to how well the chick fil a works in the restaurant, this whole process was a disappointment. Poor communication. WB needs to make sure its restaurants are on board with app before implementing. App deleted.