Not Practical 2/5
By Work and Listen
So the APP is attractive and easy to navigate but to give rewards based on visits rather than dollars spent is crazy, what if you feed a family of six, you just spent 50 bucks, shouldn't that be worth more than the guy who buys one meal.
The listed rewards are not inspiring either, how about a surprise reward that way at least there's a hope of maybe a Yeti Tumbler or something
By Paul By.
This app will just leave you frustrated.
1. Rewards are not $ based.
2. You can only get a reward PRIOR to paying!!! You think you would be able to scan your receipt like other places but no.
3. App logs you out each use. Logging in works sometimes. I had "system error" last time so no rewards for me even though I had an order over $20. App started working after I paid but there was nothing they could do is what I was told.
This could be a good app if they are willing to listen to all of these reviews and make changes.
No barcode 1/5
Don't offer something if you don't have the proper tools 😡😡stupid app doesn't work without barcode on receipt!! Oh you have to tell them prior to paying and order inside😡🔥..make it difficult and to aggravating to use
Never works "technical issues" 1/5
Never works just says technical issues
sitting at WB 2/5
waiting on a confirmation email so i can use the app. super.
Have to add money 1/5
By Cassa Dilla
Many places will reward you for visiting them without having to add money to their app. In order to receive rewards you must add money to the app and pay through the app, as opposed to simply uploading your receipt's information.
Whataburger rules 5/5
Whataburger is the best
App does not work. Contact Arthur Garza for help with your app. That dude is killing the app game! Hire someone that know what they are doing. I tried logging in with Facebook, Google and email and it just gives me an error. I'm here all the time and can't even use my app.
WB App 5/5
Dumbest App ever 1/5
Takes your money but you literally can't order anything from the app. Makes you believe you can. But then forces you to buy a gift card.
Please add 4/5
By The Hankian
Please add Apple Wallet support.
Pay rarely works 1/5
By I hate blackouts
I loaded $20 on my app so I could use it when I didn't have cash. I've tried to pay with the app on three separate occasions. It has only worked once. One time the scanner wouldn't read the barcode off my phone and once I got an error while trying to open the app after I ordered.
Total crap 1/5
This app is very unstable. It logs me out frequently, refuses to register while I'm at the store checking out and has now removed all my credits! 😡 I should have had an award 3 visits ago but it now says I have 0 visits.
Nice app 5/5
Love whataburger ❤️👍🏼
By Ulysses Zweibel
Love Whataburger, employees no help in using this, making it pointless.
Great idea, but hasn't worked yet 1/5
The barcode for them to scan never loads when I open the Barcode page.
It seems to work better for this kind of thing when the app scans a receipt code, rather than having to load its own code (like Cici's and Freebirds).
This app is great 5/5
Yes if your signal is poor the app has issues loading but it's not the app, it's your service provider.
If you put money on the app, don't use your credit card and then you wouldn't have interest charges.
If you think the rewards don't work when they scan, when they scan they say your name when it goes through.
If the bar code doesn't come up because your service provider is so-so then screen shot the bar code page and use your photo.
Fix your bugs 1/5
Been to whataburger 3 times and used the app. Says I only have one visit even though I get it scanned every time.
Why release this? 1/5
Can't edit icons. Can't add pay. Count on my visit resets all the time. There are bugs GALORE in this app and for some reason your coders thought it would be a good idea to release it? Lol. I gave you 1 star because at least it started and loaded and because they don't have 0 stars.
You would think a company like Whataburger would hire someone that knows how to create a good app. It only works maybe half the time. And, of course, it doesn't want to work when you want to use a reward. Too frustrating to use.
Waiting for mobile Ordering 5/5
Waiting for mobile Ordering
You have to load the app!!! No way! 1/5
I will not and ever will I use an app that needs to preloaded. Don't know who made the decision that this was a good idea. Just to let wataburger know, I use Apple Pay to fill my car with gas. (Not a prefilled app)
Can't order, must prepay!? 2/5
Very disappointed in this app compared to other fast food chain and coffee shop apps. I expected to 1) place orders and 2) pay for a meal only when I've made an order. Instead 1) I can see the menu with the app but can't place an order and 2) I'm forced to prepay Whataburger a minimum of $15 for the 'privilege' of earning a reward by scanning a QR code at the counter. And scanning that dumb QR code is the only way to get reward credits.
And to add to the disappointment, no Apple Watch app from a company that has accepted Apple Pay (with iPhone or Watch) for a long time. At least let me display the QR code on my watch!
Constant Crashing 1/5
Every time I attempt to make an account, it crashes after I enter the birthday. I've tried using Email and Google Plus at least 7 times each. I will probably delete this app until it's been patched.
Poor employee training 2/5
About a 50/50 chance of getting an employee that can use app and get your credit.
Please Add Apple Wallet Support 3/5
It would be much more convenient if I could access my barcode from my Apple Wallet app. Also, it would be great if it popped up whenever I was at a store like my Starbucks card does. I would be happy to give 5 stars if these features were added :)
Won't Send Email Confirmation 1/5
I've used just about 5 different emails to start using the App and it wont ever send me a confirmation email no matter what email I use or how many times I hit resend.
Please add, then remove 2/5
I expected to be able to order and pay for my meal within the app, that's not the case, then in order to earn rewards you have to pay with the app. That didn't bother me so much as not having a wallet feature or watch support. Please add wallet and watch support as well as ordering features and remove the rewards forced to use the app
What is the point of a restaurant having an app if you can't order off of it? Why have it load money if you can't use it? Don't waste your time downloading this. Useless.
It's ridiculous that you have to give someone your phone to get credit for a purchase - I usually get bumped to the outside lane - not giving my phone to someone to take inside the store for them to scan - epic FAIL!!!!
You have to sign in everyone 1/5
Cumbersome and not user friendly to be signed on by the time you order.
Not user friendly 1/5
Not user friendly. Can't scan receipts for visit credit. Can't place orders.
Sadly disappointed 1/5
😍I love, love, love WHAT-A-BURGER !!! ☹️But I am sadly disappointed with their app. It pains me to write this. 😭
Love the app 5/5
I personally use this app every time I visit and it opens quick and easy for me by the time it pull up to the drive-thru window. The only thing I could recommend is more rewards offered and bring back the root beer float shake!!
App doesn't work at any of the three restaurants in my area. If they are able to scan the bar code, it doesn't register on the app as a visit. But, most of the time the bar code scanning doesn't work. Time to rethink the app, whataburger.
Please add Apple wallet feature the app 3/5
I am so happy my favorite finally released an app. Please add wallet functionality to the app.
So excited about this!!
Great App from Great Company! Excited about the future.
Love the app and they can scan your phone in drive through. Even the outside lane!
Awesome!!! Great!!! 5/5
By Jae Austin K.
Whataburger is awesome and by far the best fast food joint in Texas! Just glad to see them finally do this!!
Waste of time 1/5
This app has given me too many problems throughout my 3 visits. It did not work anytime they scanned my code. Two of them had to be entered manually at the restaurant and the 3rd time, no one knew how to enter it. So I contact the tech support and guess what...they can't add my 3rd visit either! I won't even dare put money on it or even get a reward because I know that won't work either. Deleting.
Stupid rewards program 1/5
By Tyson J
Every-time I've tried to use my app to to scan the code to show how valuable of a customer I truly am, I'm told..."it's too late to scan, you're suppose to scan before you pay!" What the heck?!
The employees are trained to ask for our order, then get us to pay; in that order. Then when the dust settles and I ask how to use my app I'm told it's too late? Come on Whataburger.
Still the best burger joint!
Stupid setup 1/5
By Whole seller
They never ask and you can't go back and get credit. It's not a complicated program a window so you can still receive credit after you pay in the drive through and make your employees ASK IF YOU'RE A MEMBER!
Typo after apply Gift Card & no location notifications 3/5
Decent app. After applying my Gift Card to my account, the box opens and "available" is misspelled.
Also would be great when approaching a Whataburger location, the app sent a notification, asking me to "Open the app" for use.
If you don't like that idea, please add a URL shortcut, so 3rd party apps like Launch Center Pro or Launcher can open your app.
Too Difficult to Login 3/5
The fact that your app locks our a user out for 30 minutes after using an incorrect password to login is ridiculous. There should not be this much security to login to a quick service restaurant app. Adding Touch ID would make this app more user-friendly. Instead, you are locked out of the app for 30 minutes which means that you cannot use the app to pay while in the restaurant unless you stand around and wait. Horrible UI.
Needs to Save login 3/5
I only pull this app up when I'm sitting at the drive thru, and never remember my password right away (meaning I never get to use the app). This is probably the only app left in the App Store that doesn't save login or use Touch ID. Come on Whataburger!
Waste of time 1/5
This is my fourth visit and it still shows only one visit.
Log in 2/5
Should be Touch ID for iOS or saved log in
Have no stars 2/5
Whenever I go, the employees never ask for the app so they check me out before I can get the 5 visits for free food.
Process needs work 2/5
Asked to have my barcodes scanned in the Drive Thru. But it was after I paid. They quickly told me it must be scanned BEFORE paying. There should be a way to handle this. You guys need to fix this.