Will not Open 1/5
Will not open. Keeps making me try and open, but shuts me out of already obtained gift card money. Please fix. For now useless
By Goat rage
Downloaded app, received email, when I went to confirm it I was taken to an error page. Deleted app downloaded again. Now it says account with that email already exists. Now I can't even get the app to use. Thanks for nothing.
Add a code on your receipts to enter on a later date!!! 1/5
The app needs the option where, if it wasn't scanned upon the visit you can enter a code off of the receipt. A lot of the locations don't mention the app when ordering and paying. So it's up to the customer to remember. Many times you wait so long in the line that you get distracted on your phone. By the time you pay you're just irritated, that you forget to scan the barcode. Please fix this!!!! Especially when your customers are spending money! It's nice to get rewarded. Thank you.
Awesome app! Just a couple of improvements… 4/5
By Rádadeus Ä Sohji
To start off, this is an app with a great design. The restaurant's aesthetic carries over into the app, plus you get to see the full menu and the nutritional information. You also get rewards, which last up to a year (that's a long time) after 5 visits, which is also amazing. And, you get the opportunity to load a balance to the app itself and use it as a gift card!
There are a couple things that, if I were Whataburger, I would invest some time in:
• Whataburger in Wallet: It would be very nice to have a gift card tab for the app, where one can access their QR code and their balance (without the worry of opening the app). This feature could extend to gift cards in later versions of the app, too, especially when one can order straight from the device!
• Location-Based Reminders: Whenever ordering off of the app comes out, I would love to see it also include Location-Based Reminders for picking up an order. Have a screen that pulls up with a button that says “I'm Here” so that the Family Members inside can make the order fresh.
Doesn't work properly 1/5
By Step ray
Tried to use the app for rewards and it won't bring up a barcode to scan.
Rmusrey what do you mean in a "Trump " voice? 5/5
By Not Rmusery
We are Lucky to have this great of a man for President. Was that supposed to be a bad thing that you called and received "Trump" voice? Lol! Really? you had to throw that in there. Wow and compared to what we almost got for president. Hahahaha what a joke
Buggy - it resets your visits!! 1/5
By I'm Like Me And Youre Like You
I was excited about getting to my fifth visit but nope, according to the app, id never visited a whataburger in my life.
Its also slow and lots of unnecessary clutter.
Not worth the time of pulling it up every visit. Its soooo slow and buggy.
No network connection 1/5
By Savanna Victoria tx
Everytime I try to give whataburger my phone to scan my id it tells me no network connection. I'm currently at whataburger trying for them to scan and won't work.
Limited Value 2/5
Nice looking, but essentially useless app. You can look up the menu and find locations nearby - which are services already available with other apps on my iPhone. There is the promise of a REWARDS program, but how to earn rewards is buried and difficult to do (you have to open the app and have the counter person scan your phone.). This is clumsy and has never worked for me. Why can't it just scan a bar code on the receipt like 99.9% of the other restaurant apps?
Employees don't care 1/5
By Dan Carlin
I ordered as clearly as could possibly be and I was punished by not being able to enter my whataburger app purchase- literally the moment after I swiped my debit card. I could see the employee was almost as frustrated as I was.
You can't scan your receipt. The bar code in the app has to be scanned by the cashier when you order. Also, you can't order through the app. There is a place to enter your credit card, but what good is that!?? I've since deleted the app.
By The JJC
Any fast food app that doesn't let you order is garbage.
Was working great, now not so much 1/5
Somehow signed out, can't sign back in. Removed app, trying to get it back and it just sits there - not downloading
Great interface and easy to use ! 5/5
This app is great looking ! It functions as expected . I absolutely love he nutritional page, it's easy to use and navigate!
Needs work 1/5
Many times the whataburger restaurant is not equipped to use the app, this has happened at multiple locations. My biggest complaint is the time window you are given to redeem your free reward after 5 purchases. I just spent $30 to get this reward shouldn't I get more than a few days to redeem a small fry?
Needs a scan receipt option 1/5
If I don't have time to load money or want to load money on the app, I think scanning receipts should be an option. Be more flexible. Barcode or loading money doesn't work. Needs a new update.
Works but... 3/5
By Non paying user
Adding barcode to apple wallet would be nice
Ripoff Ap 1/5
Not giving Whataburger $25 each time until I make a purchase. It's a pay ahead ripoff.
Will take money out your account, not reflect on app 1/5
I'm sitting at work thinking about how good a number one with no pickles and extra onion sounded for lunch, I left my debit care at home but thankfully I had it saved on my whataburger app, I tried to load funds on the app so I could pay when I got to the store. The app stated it was unable to add at this time. Getting hangry I tried a couple more times to load my card, with the same results, no funds added. I checked my bank account a couple minutes later and saw multiple charges from whataburger. I quickly contacted customer service and got a pretty quick reply. NO REFUND POLICY STATED IN THE TERMS AND CONDITIONS. Wow, this same company brought back the sweet and spicy burger for customer demands but can't refund my money. I am upset, hungry and sitting at my banks drive through teller window getting cash to go get a pizza, shame! (Trump voice) seriously refund my money whataburger I know you'll see this
Will not respond 1/5
I couldn't get the app to respond to any touch. I updated it and it still doesn't work. I deleted it and reinstalled, and it still doesn't work. Now I can't even sign in.
Unable to send email using 'Contact Us' in Settimgs 1/5
When I click 'contact us' link in Settings to send a pic of a half size taquito , I get a pop-up msg stating my email is not setup, with options for Cancel or Settings.
Then I click Google for email, then when I fill in the info to log in to google, I get a pop-up message stating my email address already exists.
By BoDes House
I have never been able to even get my barcode to credit.
Needs Improvements 3/5
Wish I could scan my receipt, after my purchases to go toward my rewards.
Franchises unprepared 2/5
The app is simple to use by consumers but I've lost count of the times I've tried to use it and the restaurant doesn't have the equipment working or the staff is untrained on how to use it. You also can't get credit after sale is complete.
Can't get credit after paying 1/5
I have a few major issues with the program:
1 If you're wanting people to install the app, let them do it while they are eating and let them get credit for the purchase they just made. There's no manager override or anything, I have to already have installed the app to get credit?
2 App should open with barcode on main screen, don't make me click more to earn.
I can't even log in. When I Facebook log in it tells me my email is being used by another account. When I try to log in with my email it says there is no account set up with that email...
I've had this app for months now and not once has the in-app QR scanner even loaded and let me scan my receipt code
Doesn't work 1/5
I recently went to whataburger and used my app. My barcode got scanned correctly because my name was up on the order screen. However, no matter how many times I refresh the app, it says I still have 0 out of 5 visits. Waste of time.
Rewards aren't worth it. 1/5
Downloaded the app because I go to What-A-Burger often but was dissatisfied with how it works.
You have to load the app!!! No way! 1/5
I will not ever use an app that needs to preloaded. Don't know who made the decision that this was a good idea. Just to let wataburger know, I use Apple Pay to fill my car with gas. (Not a prefilled app)
When I try to use it at Whataburger I just get a "deer in the headlights" look. The app approach may be too advanced for the average Whataburger employee.
Email Verification 1/5
The app looks prominent but still has lots of glitches. Haven't been able to verify my email rendering the app useless.
4 visits but no more 1/5
By S C Wise
The app was working just fine until my 5th visit. While it appeared to scan at the counter it didn't give me credit for the visit. So this morning I was determined to get credit for my 5th visit and get that free honey butter chicken biscuit. Sure enough, even with the manager supervising and another employee calling the support line, it wouldn't give me credit for that visit. What does a girl have to do to get that reward????
Unable to use 1/5
By Ivy C.
Every time I visit Whataburger, I can't use the app. I've visited Whataburger at least 4 times since they have introduced the app and haven't been able to use it once. Maybe one day...
It's great to see Whataburger have their own app for their awesome food and those who enjoy it. The rewards app is straight forward. Other than the sign in/sign out issue (which has been addressed in the lasted update as of this review posting), this app has been great. Collecting, tracking, and using the rewards is easy with no extra steps required other than letting the WB cashier scan the bar code. 😊👍
Pleas add Wallet support 3/5
By Rock Stety
Adding support for Apple wallet would put this up to 5 stars for me. Great app.
Great app! 5/5
The app is amazing. I love how you can look at an updated menu from home.
By Eternal Quatrom
App had been working fine until about three weeks ago, but now it won't even work for me to scan for rewards, use my about $70 in gift cards, or use my 3 rewards. I tried emailing their help thing a few weeks ago, and have yet to receive a response.
5 out of 5 5/5
By Marine Magnum
Love the food love the app!!!!!
Love the app 5/5
I personally use this app every time I visit and it opens quick and easy for me by the time it pull up to the drive-thru window. The only thing I could recommend is more rewards offered and bring back the root beer float shake!!
Sadly disappointed 1/5
😍I love, love, love WHAT-A-BURGER !!! ☹️But I am sadly disappointed with their app. It pains me to write this. 😭
Not user friendly 1/5
Not user friendly. Can't scan receipts for visit credit. Can't place orders.
You have to sign in everyone 1/5
Cumbersome and not user friendly to be signed on by the time you order.
It's ridiculous that you have to give someone your phone to get credit for a purchase - I usually get bumped to the outside lane - not giving my phone to someone to take inside the store for them to scan - epic FAIL!!!!
What is the point of a restaurant having an app if you can't order off of it? Why have it load money if you can't use it? Don't waste your time downloading this. Useless.
Please add, then remove 2/5
I expected to be able to order and pay for my meal within the app, that's not the case, then in order to earn rewards you have to pay with the app. That didn't bother me so much as not having a wallet feature or watch support. Please add wallet and watch support as well as ordering features and remove the rewards forced to use the app
Won't Send Email Confirmation 1/5
I've used just about 5 different emails to start using the App and it wont ever send me a confirmation email no matter what email I use or how many times I hit resend.
Please Add Apple Wallet Support 3/5
It would be much more convenient if I could access my barcode from my Apple Wallet app. Also, it would be great if it popped up whenever I was at a store like my Starbucks card does. I would be happy to give 5 stars if these features were added :)
Poor employee training 2/5
About a 50/50 chance of getting an employee that can use app and get your credit.
Constant Crashing 1/5
Every time I attempt to make an account, it crashes after I enter the birthday. I've tried using Email and Google Plus at least 7 times each. I will probably delete this app until it's been patched.