When I try to use it at Whataburger I just get a "deer in the headlights" look. The app approach may be too advanced for the average Whataburger employee.
Email Verification 1/5
The app looks prominent but still has lots of glitches. Haven't been able to verify my email rendering the app useless.
4 visits but no more 1/5
By S C Wise
The app was working just fine until my 5th visit. While it appeared to scan at the counter it didn't give me credit for the visit. So this morning I was determined to get credit for my 5th visit and get that free honey butter chicken biscuit. Sure enough, even with the manager supervising and another employee calling the support line, it wouldn't give me credit for that visit. What does a girl have to do to get that reward????
Unable to use 1/5
By Ivy C.
Every time I visit Whataburger, I can't use the app. I've visited Whataburger at least 4 times since they have introduced the app and haven't been able to use it once. Maybe one day...
It's great to see Whataburger have their own app for their awesome food and those who enjoy it. The rewards app is straight forward. Other than the sign in/sign out issue (which has been addressed in the lasted update as of this review posting), this app has been great. Collecting, tracking, and using the rewards is easy with no extra steps required other than letting the WB cashier scan the bar code. 😊👍
Pleas add Wallet support 3/5
By Rock Stety
Adding support for Apple wallet would put this up to 5 stars for me. Great app.
Great app! 5/5
The app is amazing. I love how you can look at an updated menu from home.
By Eternal Quatrom
App had been working fine until about three weeks ago, but now it won't even work for me to scan for rewards, use my about $70 in gift cards, or use my 3 rewards. I tried emailing their help thing a few weeks ago, and have yet to receive a response.
5 out of 5 5/5
By Marine Magnum
Love the food love the app!!!!!
Love the app 5/5
I personally use this app every time I visit and it opens quick and easy for me by the time it pull up to the drive-thru window. The only thing I could recommend is more rewards offered and bring back the root beer float shake!!
Sadly disappointed 1/5
😍I love, love, love WHAT-A-BURGER !!! ☹️But I am sadly disappointed with their app. It pains me to write this. 😭
Not user friendly 1/5
Not user friendly. Can't scan receipts for visit credit. Can't place orders.
You have to sign in everyone 1/5
Cumbersome and not user friendly to be signed on by the time you order.
It's ridiculous that you have to give someone your phone to get credit for a purchase - I usually get bumped to the outside lane - not giving my phone to someone to take inside the store for them to scan - epic FAIL!!!!
What is the point of a restaurant having an app if you can't order off of it? Why have it load money if you can't use it? Don't waste your time downloading this. Useless.
Please add, then remove 2/5
I expected to be able to order and pay for my meal within the app, that's not the case, then in order to earn rewards you have to pay with the app. That didn't bother me so much as not having a wallet feature or watch support. Please add wallet and watch support as well as ordering features and remove the rewards forced to use the app
Won't Send Email Confirmation 1/5
I've used just about 5 different emails to start using the App and it wont ever send me a confirmation email no matter what email I use or how many times I hit resend.
Please Add Apple Wallet Support 3/5
It would be much more convenient if I could access my barcode from my Apple Wallet app. Also, it would be great if it popped up whenever I was at a store like my Starbucks card does. I would be happy to give 5 stars if these features were added :)
Poor employee training 2/5
About a 50/50 chance of getting an employee that can use app and get your credit.
Constant Crashing 1/5
Every time I attempt to make an account, it crashes after I enter the birthday. I've tried using Email and Google Plus at least 7 times each. I will probably delete this app until it's been patched.
Can't order, must prepay!? 2/5
Very disappointed in this app compared to other fast food chain and coffee shop apps. I expected to 1) place orders and 2) pay for a meal only when I've made an order. Instead 1) I can see the menu with the app but can't place an order and 2) I'm forced to prepay Whataburger a minimum of $15 for the 'privilege' of earning a reward by scanning a QR code at the counter. And scanning that dumb QR code is the only way to get reward credits.
And to add to the disappointment, no Apple Watch app from a company that has accepted Apple Pay (with iPhone or Watch) for a long time. At least let me display the QR code on my watch!
You have to load the app!!! No way! 1/5
I will not and ever will I use an app that needs to preloaded. Don't know who made the decision that this was a good idea. Just to let wataburger know, I use Apple Pay to fill my car with gas. (Not a prefilled app)
Waiting for mobile Ordering 5/5
Waiting for mobile Ordering
You would think a company like Whataburger would hire someone that knows how to create a good app. It only works maybe half the time. And, of course, it doesn't want to work when you want to use a reward. Too frustrating to use.
Why release this? 1/5
Can't edit icons. Can't add pay. Count on my visit resets all the time. There are bugs GALORE in this app and for some reason your coders thought it would be a good idea to release it? Lol. I gave you 1 star because at least it started and loaded and because they don't have 0 stars.
Fix your bugs 1/5
Been to whataburger 3 times and used the app. Says I only have one visit even though I get it scanned every time.
This app is great 5/5
Yes if your signal is poor the app has issues loading but it's not the app, it's your service provider.
If you put money on the app, don't use your credit card and then you wouldn't have interest charges.
If you think the rewards don't work when they scan, when they scan they say your name when it goes through.
If the bar code doesn't come up because your service provider is so-so then screen shot the bar code page and use your photo.
Great idea, but hasn't worked yet 1/5
The barcode for them to scan never loads when I open the Barcode page.
It seems to work better for this kind of thing when the app scans a receipt code, rather than having to load its own code (like Cici's and Freebirds).
By Ulysses Zweibel
Love Whataburger, employees no help in using this, making it pointless.
Nice app 5/5
Love whataburger ❤️👍🏼
Total crap 1/5
This app is very unstable. It logs me out frequently, refuses to register while I'm at the store checking out and has now removed all my credits! 😡 I should have had an award 3 visits ago but it now says I have 0 visits.
Pay rarely works 1/5
By I hate blackouts
I loaded $20 on my app so I could use it when I didn't have cash. I've tried to pay with the app on three separate occasions. It has only worked once. One time the scanner wouldn't read the barcode off my phone and once I got an error while trying to open the app after I ordered.
Please add 4/5
By The Hankian
Please add Apple Wallet support.
Dumbest App ever 1/5
Takes your money but you literally can't order anything from the app. Makes you believe you can. But then forces you to buy a gift card.
WB App 5/5
App does not work. Contact Arthur Garza for help with your app. That dude is killing the app game! Hire someone that know what they are doing. I tried logging in with Facebook, Google and email and it just gives me an error. I'm here all the time and can't even use my app.
Whataburger rules 5/5
Whataburger is the best
Have to add money 1/5
By Cassa Dilla
Many places will reward you for visiting them without having to add money to their app. In order to receive rewards you must add money to the app and pay through the app, as opposed to simply uploading your receipt's information.
sitting at WB 2/5
waiting on a confirmation email so i can use the app. super.
Never works "technical issues" 1/5
Never works just says technical issues
No barcode 1/5
Don't offer something if you don't have the proper tools 😡😡stupid app doesn't work without barcode on receipt!! Oh you have to tell them prior to paying and order inside😡🔥..make it difficult and to aggravating to use
By Paul By.
This app will just leave you frustrated.
1. Rewards are not $ based.
2. You can only get a reward PRIOR to paying!!! You think you would be able to scan your receipt like other places but no.
3. App logs you out each use. Logging in works sometimes. I had "system error" last time so no rewards for me even though I had an order over $20. App started working after I paid but there was nothing they could do is what I was told.
This could be a good app if they are willing to listen to all of these reviews and make changes.
Not Practical 2/5
By Work and Listen
So the APP is attractive and easy to navigate but to give rewards based on visits rather than dollars spent is crazy, what if you feed a family of six, you just spent 50 bucks, shouldn't that be worth more than the guy who buys one meal.
The listed rewards are not inspiring either, how about a surprise reward that way at least there's a hope of maybe a Yeti Tumbler or something
Works well, but not widely accepted 4/5
I wish this app was accepted by every Whataburger. I haven't had log in issues but I do get rejected frequently. I should have 3 rewards by now, but I don't even have 1. Most Whataburfers in my area don't participate.
This app it horrible! I normally go to What-A-Burger 2-3 times a week for breakfast & everytime my barcode gets scanned but it only shows I've visited 2 times &a that was early December!
Third time I've been to Whataburger since downloading the app (including the 1st time I heard of it and downloaded it while waiting in a long line). I've yet to get an credit because the first time authentication took forever and once signed up the process is counterintuitive and your employees neglect to remind or inform your customers the bar code must be scanned BEFORE you pay... why can't I scan my receipt? You're producing nothing but a bad taste in your customers' mouths. FAIL
Terrible App 1/5
This application crashes all the time and you constantly lose the awards you have earned. Absolutely not worth downloading!
Login timeout unnecessary 3/5
Either remove timeout feature, make it optional, or allow fingerprint login. Standing in line is not a great time to have remember (or reset) my login.
Could be better 3/5
The app needs support for Touch ID and Wallet.
Whatamazing App 5/5
A moment in our history. Truly an exciting time to love Whataburger.