The updates are great. I love that I have immediate knowledge of my schedule. It also, and I'm a manager so I find this valuable, let's me know when employees miss time punches so that updates can be made.
So useful 4/5
I'll always know my schedule now, sweetness
Clunky, Slow, 1990’s App 2/5
We’re stuck using this for work. Prior to the “updates” it was okay. Now it’s slow and often times out meaning we don’t get clocked in or out at the right time and someone has to fix our hours.
There’s no way to filter the Attendance section by schedule.
The Clock In page is poorly designed and takes a very long time to function, if it does at all.
This app feels like they tried to stuff in their website with little consideration for making a sleek, functional app.
There’s NO reason a scheduling app should halt the playing of music from my phone when I open it. When accessing work chats, the music you’re listening to automatically stops.
My schedule 2/5
Before I was able to see my available jobs that I was scheduled for throughout the week. But i wanted I cant see anything. It’s just blank. It would be really nice if this issue is fixed. I talked to my job and they said it’s a issue with the app. Please fix this so I can be organized again with my schedule
Works great! 4/5
By JS Walker
Only problem I have is the request time off that doesn't always work
Best thing ever!
I can't see history as of yesterday 5/5
I work for a major airlines and we use this app to track our shift drop split and trade we also use the history to keep track of who we picked up because w have to note it the day we work. As of yesterday. The history is not there for us. We deleted and reinstalled still not working please fix asap
Also are team is large and we drop pick up swap and split a lot. Daily we have to put who we are working for. Can there be an added feature that when we pick up a shift that there is another line stating who we are working for it will eliminate a lot of issues for teammates and add the capabilities for teammates to add personal notes to a work schedule as a personal reminder. Right now it's only a supervisor feature. It will help teammates when we need to remind ourself for future task in one place.
Thank you in advance
Stop messing with things that aren’t broken!! These updates with new interfaces just keep making it more and more difficult to use! I changed one day and then it all of a sudden says im availabile all day that day! I cannot change it it keeps saying there a conflicting date well my employer hasn’t scheduled me that day, and I can’t change my hours! I have no choice but to use this app and its going to end up costing me conflict with my employer since it says im “availabile all day” when in fact i am not!! Stop messing with a good thing!!
I love everything about this app!!! It makes life much easier!
Bad update- UPDATE 5/5
Love the app, but, the new update is not stable. It has crashed a few times on me and it makes me re-login every day.
The app is back on track. It is the best way to stay connected with coworkers and stay on top of your schedule.
Attendance needs work 2/5
I’m a huge fan of When I Work we recently started using the attendance app as well. However It takes me almost an hour every pay period to fix my staffs hours. When I work doesn’t offer any kind of automated rounding which would stop unintended overtime. Example an employee clocks in 3 minuets early and clocks in 4 minutes early from lunch and then 3 minuets late clocking out. So every day you have 10 minutes of overtime, that adds up to a huge amount of unintended and in un- authorized overtime. If they would provide an option for overtime rounding that is already approved by the labor department It would make processing payroll much quicker.
Btw the law states under 8 minutes round down over 8 minuets round up. 8:03 gets rounded to 8:00 and 8:08 gets rounded to 8:15
Hopefully this gets addressed soon.
By Clockwork Orangutan
I had a bad initial experience; but, after deleting and reloading the app, it Almost became useable. My main suggestion now would be to change the placement/color of the Clock in/clock out button, and the Take Shift button. They are the same and easily confused in haste. I picked up a shift unintentionally, because I was trying to clock in. The app froze...couldn’t clock in. Back out and came back in...pushed the button. Apparently came back to a different screen and ended up signing up for a shift that I didn’t want.
Another update: received notification that the schedule for the upcoming week was released...so contractors can pick up time blocks. I cannot see any of them. Next week is blank. In fact, every day is blank. I’ve never been able to access this to sign up for blocks. Ever. Which means I can’t get priority on the jobs.
In case I’m just missing something, I tried their tutorial videos...and what do you know?...they don’t play. None of them. Every one is a black screen. Well done.
Easy to use 5/5
I’ve enjoyed using this app for the last two years with my job. It’s made life for my staff so much easier being able to log into the app and see our schedules! I don’t know what I’d do without it.
Decent app for what is a stellar scheduling system 3/5
Easy to see schedules, not for use as a manager but great for employees. Could be more user friendly.
Where did the map in the dashboard go? 4/5
In the previous versions there was a map with the job sites labeled for iPhone users and just a regular map with colors for android users. Well now it’s gone completely for iOS and I don’t know about android. I haven’t checked with my staff, but having the maps appear with the job sites and the pulsating GPS fence would be great for both platforms. Actually vital. It helps Staff find there way, especially if they aren’t too tech savvy or have a good sense of direction. Other than that, I’m happy.
MUST HAVE! 5/5
A must have for any business!
The app allows all my people to check their schedules, swap shifts and chat with each other all in a professional manner. Not to mention I'm able to take requests off, approve them and change my schedule all from my phone!
Great app 4/5
When I Work is great to have. It lets me communicate with employees frequently, and the scheduling is quite nice.
It’s much better than doing the schedule by hand, and I can schedule when I’m out of town or at home.
Perfect for seasonal staff 5/5
This app was great!! No more trying to track down my staff. They all put this in their phone and schedule was easy and they communicated to me and each other with it. I highly recommend it!!!!
Get Shift Done 5/5
When I Work has rocked my world in terms of scheduling software. I have used this product for 5 years and love it, my team of 55 employees love it. I no longer hear “I don’t know my schedule”. I no longer have a crap ton of sticky notes with people’s availability. It is so easy to learn. I don’t know why you wouldn’t at least try it
Awesome scheduling app 5/5
Awesome app that is easy to use and very functional for small businesses!!!
Easy to use! 5/5
By Dommy cakes
When iWork is terrific for communicating with your staff. It keeps everyone alert of upcoming events in the daily operation and makes scheduling easy.
Excellent Scheduling and Time Clock Experience! 5/5
I love When I Work and always tell others about the great features, the ease of use, and the cost efficiency!
Use this all the time for my business, helped us stay lean and be mobile!
A Must-Have for our Soccer Program 5/5
This app is an incredibly useful and is a versatile program for our soccer company. We use it daily to make sure that our coaches are scheduled correctly, and the clock in clock out feature is perfect. Although there is a slight learning curve to understand the app, I would say it’s very much worth it!
I love When I Work and their continual focus on the customer in everything they develop
Convenient but faulty 3/5
I enjoy that there is an app my college students can use but there are often bugs and glitches in the app so we use the desktop mainly. The problems are with the availability and switching shifts.
Great app 4/5
I’m having issues on how to fix my schedule after this update
Weak sauce 2/5
Pretty clunky, not very intuitive, no way to set defaults for schedule preferences. You have to toggle off the repeat by day, week, month or year option each time you enter availability. Now getting emails promoting the app and asking me to tell my friends. An “urgent alert” sent telling me to download the app on my phone - when I already have it on my phone. I got the alert through the app while using it on my phone! I will be curious to see how long my company tries to use this, it’s already there second roll out since the first didn’t seem to go smoothly.
App has some issues clocking in and out but nothing deal breaking.
However, I have two jobs and I have to set my schedules around each other. So the fact that the availability options don’t even work let alone allow me to change them is quite frustrating. I changed one days availability and it was a Wednesday because I work a night job from Wed-Fri after I get done with my day job. And now, not only does it not show my changes in availability on Wednesday but it won’t even let me change the availability on the later days in the week; Thursday, Friday. Availability is a crucial feature in a work scheduling app. Fix it. Thx.
We don’t work shifts; we work events 2/5
By Black cat racing
Is there a way to disable shifts? We have a changing staff that work events. Each event is 3-4-5 days. We are either at the event or not. Would like a way to message Just the staff that is at a particular event without it going to everyone in the app.
We tried WhatsApp but that only sends to everyone.
If it’s too complicated to back engineer into the whenIwork app, hoe about a ehatEventDoIWork app?
Thanks. Will definitely upgrade the rating if we have that ability.
Update is disappointing 1/5
Due to the update I'm unable to edit my availability. Please change back the format to its simple outline. Thank you
Don’t ever get this app 1/5
One of the worst app to use for scheduling and customer service. Their app didn’t work for a long time. It crashed a lot and their customer service is never helpful to fix problems instead they say “company policy” which means as a customer you pay monthly fee for the service I didn’t get for months. They were not helpful to resolve the problem.
Love it! 5/5
I would recommend this to any business owner looking to structure their schedule and organize. They even gave a six month credit to businesses in our area after Harvey! Five stars all the way!!
LOVE best app for schedules! 5/5
By iPhone gamer2536
Amazing, zero complaints!
“Availability” section no longer works. 1/5
I have the same complaint as many others: The availability section, once functional and easy to understand, is now essentially broken. I noticed the the response to all previous complaints was to go to the help section, so I did. I attempted to fix my availability step by step, as instructed by When I Work, and still I am unable to make changes to my availability. There must be a glitch because no matter what I’m met with the same response, “This preference conflicts with another [date].” Something is messed up, please fix ASAP. My next semester starts very soon and I must update my employer. Thank you.
Schedule won’t show 1/5
I had no issues till this past week . My schedule won’t pop up and my shifts aren’t there . It’s all good on the desktop showing my schedule but my app won’t . Please fix this ASAP
Poor gps 1/5
Says I’m not at location when I’m standing at the front door. Have no other issues with 20 other apps using my location but this one! Says flagged for review because I’m supposedly not where I’m supposed to be. What a joke!
Extremely laggy 2/5
Note to app developers: update and enhance your app much more often. For a work app that you pay for, all of our restaurant staff has had issues with the app crashing, freezing, and often times being unable to catch up with itself. Schedule feature glitches and above all, the chat portion is a major issue for all of us. NEEDS bug fixes and regular refreshes via app updates.
With my job we only are able to use it to see our schedule that’s it.! Not for changing schedules or even requesting off we have to go online to our portals for those.! But it’s very good for what i use it for which is just to check my schedule.! I gave it four stars because i have it to remind me of my schedule through text i never get a text and i even have it to let me know when i get my new schedule it lets me know an entire day later after i checked the day before then it reminds me a day later.! Other than that it’s great for what i use it for.!
Fortunately they fixed this problem, but I would urge them to be more careful before sending app changes live. We hate having our productivity blocked by apps that are supposed to be improving our productivity. Old Review: App is now blocked by Find my Workplace. I have been using this app for a couple of years, but will have to find a new one if this is not fixed soon.
I love it.... Thanks MDC
Availability no longer usable 1/5
By El Deano
I am an MFA student, so being able to set my availability for different parts of the year is incredibly important. With the old version, this was incredibly easy to do. I was able to set different availabilities for different parts of the year, set when they started and ended, and add names and descriptions for each, making it easy for both me and my employer.
But since the new update, that is impossible. The interface for availability has become confusing, and setting specific dates is no longer apparently possible. Any change made to a specific day is applied to all dates indefinitely, regardless of what the starting date or end date is set as. It is effectively impossible to set an availability beyond the current week, an even then it must be entered day-by-day using a calendar.
This is unacceptable. I have no choice but to use this app, since my employer set it up, and now I have to submit my availability by hand and hope it’s respected. This may actually cost me shifts in the long run, since my employer is already inflexible with the schedule as it is. I imagine I’m not the only user in this situation. Please return the availability menu back to its previous, usable form.
GO BACK TO THE ORGINAL 3/5
I have been a huge fan of the app for years, but the new update has changed my mind. Changing my availability has become difficult and confusing. I loved the original version. Please change it back!!
Give us the ability to react to comments 4/5
Easy to use 5/5
Our groups recently started using the app and wheniwork scheduling. Easy to use and learn and great support for when I had questions (and I had a lot!)
New update is TERRIBLE 1/5
Before, creating my schedule and setting my availability was a breeze! I could switch it whenever school was in session or vice verse. I could even set a preference for being unavailable twice in one day, or set my availability for a certain time span up until a specific date.
Now it is on a weekly basis - terrible idea. For example, for Friday I am available all day. But now, I want to make my Friday’s unavailable to work from 5pm-12. When I try and input this, it keeps telling me it’s “conflicting with another day.” This is absolutely absurd! It’s not conflicting with another day because I don’t care about future dates, I want it to be consistent every Friday now! Now I have to delete my entire availability schedule for each day just to change ONE availability for any day. It’s ridiculous.
PLEASE undo this. Or at least give each person an option. Maybe it’s a glitch because being a 19 year old, completely understanding technology, me nor my coworkers the same age as me can figure this out.
The new “My Availability” section is terrible 3/5
We use When I Work in our college to manage student employees. They used to set up an “Availability” calendar based on each semester and whenever they require a change in schedule, we just would have them to either request time off or create a new availability for that period.
The old Availability system allowed then to do that very quickly since you graphically visualize your week, but now we have to add slot by slot in a very complicated way.
I understand that the new system would probably serve occasion when the employees will have a different schedule every week, but I honestly think this is a minority among When I Work users. I think it would be great to have both new and old systems working together.
Bad update 1/5
Horrible, deleted all my availability I had before and the new upgrade is terrible. Pretty sure they also deleted the review I wrote yesterday
Month view needed. 4/5
I’m using this program as an employee. I have a schedule that is repeating every other week with the opposite days off. When looking at my schedule it would be nice if there was a month view along with the week view. If I want to see if I have a certain day off 9 months from now I have to scroll way to many times.