24/7 live recording 5/5
Absolutely LOVE Xfinity Home Security! Love how easy the tablet is to navigate as well as the Xfinity Home app. I love that I can view my cameras on my Tv. And love that I can view them from my phone or any or Wifi capable device even while away from home. The door and window sensors are amazing too! The installation took about 3 hrs and the tech and electrician who came were wonderful! Great customer service and great price! Love, love, LOVE it!! Thank you Xfinity for making me feel safe and secure when I'm home or away!
Xfinity home 5/5
This app has helped me away from home, I can see what zones or doors have been breached. Get the secure feeling with xfinity home
For as much as the service costs you’d think the app would be better 1/5
By TNT Lubber
Cameras being operational is hit or miss and when they do, the image quality is fair at best. Add to this, the list of devices that can be integrated is lacking. I am close to ditching this crap.
Crazy buggy 1/5
By Ry the Guy
Frequently lags from several seconds up to several minutes on arming/disarming, and showing status changes. More often than not, will not load camera previews or camera main screens, including one 8’ away from the router in the same room. Does not always show push notification when alarm is triggered. Less related to the app and more about the hardware/service, our motion sensor does not trigger an alarm in “away“ mode sometimes even when someone walks down our hallway. We’ve already had a technician out to replace it once, but no change. Finally, one time when our alarm went off in the middle of the night for several minutes the monitoring center never called us. What is the point of paying an expensive monthly fee if they’re not going to call me or anyone else on the call list when the alarm goes off at three in the morning?
Better than nothing. 5/5
Works ok but has a lot of flaws. Picture is grainy and pretty much worthless for suspect identification. Cameras constantly fail to load and it takes way to long when it does. Usually whatever I wanted to watch (suspicious person, car, etc.) is already gone or crime has occurred before it loads. is ridiculously hard to pause and take a screenshot. Had some vandals caught on camera but when I tried to pause and zoom in on their face it was crazy hard to do both actions. Also when you try to pan left while zoomed in, it swipes the video away and I constantly had to rewind days of video to get back to the one I was watching. My last complaint is that if you are monitoring a camera on your TV, it constantly asks you “Are you still watching?” And you have to press a button or it shuts off. Am I still watching?? I have it on don’t I? How about you let me decide when to turn it off. I have been able to catch a few neighborhood vandals on. camera so I will give it two stars but until image quality and loading is improved I can only give it two stars.
Xfinity internet, Home Security, Telephone 5/5
We were with xfinity for internet and home security system. After a year of paying on the security system we then owned the system. We never had any problems with them. But like anyone that is of a low income your always looking for a better and cheaper price. We went with a different system that was a part of our mobile phones system just to find out that they were just one of many they offered. We ended up with a company that we had, had in the past. The experience with that company soured greatly and we removed ourselves from them just to find out years later that now we were stuck with again. We have just today had brought xfinity back into our home and I will rest comfortably knowing that the services we now have a good company back into our home. I just want to say a huge thank you to xfinity for piece of mind.
Absolutely love the app!! Can keep an eye on things when I’m away as well as set the alarm if I forgot on the way out and love to be able to adjust my notifications. Very user friendly
Easy to use 4/5
By 10 buxton
I just wish the camera could improve. I own a couple of Nest cameras and unfortunately Xfinity’s is not as good. Other than that - it’s a pretty good system.
Enjoy peace of mind and ease of use. Works well. Not many issues
Great investment! 4/5
I’ve only had it installed a couple of weeks ago and so far so good. Only reason I gave it 4 out of 5 starts is because the app keeps crashing.
As for the alarm itself it’s worth it. I like it because it pretty much wireless. The cameras are not but I placed them where you can’t see the wires. I can now look to see what’s going on in my house at anytime I want too. Also my kids can’t lie to me if they wanted too because I can check in on them at anytime.
Bottom line is just get it. You won’t be disappointed.
Hopefully they fix the app where it doesn’t crash all the time.
By Sky Peterson
I really recommend it is amazing 😊👍
Make Apple Watch compatible and compatible with other apps 3/5
App and security system work great. Would be up to 4 out of five stars (maybe even 5 out if 5) if had compatibility with Apple Watch and interacted with other programs and cameras such as Netgear arlo security systems or zmodo doorbell cameras.
Totally awesome 5/5
By Giovanchi Rockstar
Best ever dude!
Great alarm 4/5
Impressed with the alarm but don’t get excited like I did about additional such as lighting! Pain to get them to sync and must have phone in your hand to turn them on, not good when you leave your iPhone downstairs!
Great app 5/5
Had it for a couple days wish I would of none about this sooner really puts my mind at easy know I can check in on my house from work and know all my doors and windows a locked and closed very useful app
Alarm system 5/5
I have had several systems in my homes over the years not this is the best—must get the XFinity bundle
Demo mode needed 5/5
Please add demo mode so users can explore the app without an account. This would also be useful for Troubleshooting.
Since last update 1/5
By Trump All
Works slow and multiple logins needed.
Also when 2 people use it logs other person out.
Absolutely great 5/5
I am so glad that I chose Comcast and Xfinity. Peace of mind is a great thing!
I think our home security is not helpful at all 1/5
Because we lost our stuff at our storage which is the XFINITY camera is facing there. There’s no recording that we can rewind or look who’s is going in there, because we have to pay another extra for it? 👎🏽👎🏽👎🏽👎🏽
No Rules for Motion Sensors 1/5
The app, ads, and website all claim you can get motion sensor alerts real time. However.com there is no rule that you can set up to get alerts of any kind for the motion sensors. They’re there for the alarm itself and the door/window sensors but nothing for the motion sensors. It even says at the bottom of the automations screen new rules coming soon, but it’s been almost a year and nothing. What good are motion sensors of the only time they work is when the alarm is set to away. If I’m home and someone comes in through a window or door that doesn’t have a sensor on it, it would be amazing if I could get an audible alert that there is movement on the main areas of my house being as when set to “Night” the sensors won’t set off the alarm. False advertisement is a peeve of mine. This needs to be addressed fast.
Cool beans 4/5
By Koko Yeboah
I’ve only had the alarm a couple of days. The second day the alarm did not work at all. I left without the alarm on. I played with it for a while and it will not work before I left. When I got home it was up and running again so I decided to keep it for a couple of weeks and have Xfinity come remove it. So far, it has been working just fine. I do have a peace of mind. It just didn’t work for one day.
Worked great for awhile 1/5
Worked great for awhile. Now app doesn’t recognize my cameras or sensors. Not sure why and apparently no one at Comcast knows either. I’ve talked to several people and they were supposed to escalate the problem to higher level but either they haven’t or it’s still not fixed. Bummer too because I really like this app.
App freezes and is never consistent 2/5
This app is terrible it freezes and kicks me out all the time even when connected to WiFi. Never consistent and quite frustrating! I’m close to the end of my 3 year contract, and throughout have been promised the app would be get better with each new update, I’m still waiting. I have a new IPhone so there is no reason my phone should not be compatible with their latest software update.
when will this app be supported on the apple watch 3/5
needs to work with apple watch
Great system! Now I have the peace of mind that my family and our home is fully protected! Thanks Comcast!
Love the peace of mind 5/5
By Shay DI
I love having the xfinity alarm system with the camera included I can see what is going on while I am away from home and while I am in my bedroom via the touchscreen! I had an issue with maintenance men burglarizing my Home at one poi t but couldn’t prove it because there was no forced entry! But now they have their own code that works for them only during the week and I can watch them work at my house while they are there to make sure they do what they are suppose to and to make sure they are not straying g to other areas of my home! It also helps ease my mind knowing I can keep an eye on my kids when they are home alone and me and my husband are away for a weekend or an overnight trip
Great home security 5/5
I a so glad I switched to Comcast home security. Really great app to keep a watch on my phone or ipad
Camera and alarm system 5/5
By D. Duncan
2nd day so far so good as they say, and it does give one peace of mind. I only hope it never needs to B used except for peace of mind🤪
Alarm Notification 5/5
We were an hour away from home when the app notified us of a smoke condition in the house. I was able to contact my niece to go to my house and meet fire department, who was alerted by alarm. Disaster diverted! Thank you for saving our home and preserving our holiday season!
Misleading positive reviews 3/5
Look, this app has the right idea. It shows you exactly what you want to see and it gives you the control that you want. BUT, it is really slow to react to commands. It's downright strange how slow it is... Honestly make me nervous that I chose Xfinity as my home security system provider.
iOS 11 Update for IPhone X Inadequate 1/5
New update for IPhone X support is full of bugs and problems. This is not a proper update. Very disappointed with the poor performance of this app and xfinity home security services.
It’s a great app and works the way I need it to. Easy to navigate and intuitive. However, I believe there can be improvements. I noticed that even if the primary user changes the password for an unrestricted secondary user, they can still navigate through the app and perform functions. The only time they will be forced to enter in the new credentials is if the user brings up the carousel with all the apps running in the background and swipes up to close the app. If there is a password change, the user should be required to enter in the updated credentials and be prevented from using the app until it is completed. I’ve noticed that it goes across the board with the all the Xfinity Apps. This poses a security issue. Most apps that I change passwords (which I’m logged in to) will force me to login with the updated credentials before continuing to use the app.
iPhone X issues 1/5
Does not work well with iPhone X. Does not use face recognition to arm and disarm your alarm. Needs serious updating for the iPhone X
App rarely works 1/5
I like the system but the app needs work. I have to log in with my ID and password every time. Most of the time I cannot even log in. It just searches for my information until I give up. I have seen that other people have the same problem. Comcast just doesn’t want to fix the problem because you are already a customer. They treat potential customers better.
Need Facial Recognition 3/5
The app and system is solid; however, the app needs to be updated to support facial recognition on iPhone X.
Calling bs on positive reviews 1/5
By Shane Payne 36
Employees MUST be writing all the positive reviews bc app doesn’t work
Xfinity reps say app not compatible w iPhones!!!
won’t work when you need it 1/5
my apartment was getting a lot of remodeling done so contractors would go in on random days and the alarm goes off. every time this happened (3 times) I would try to access the app to disarm and it would log me out and refuse to log back in. When you don’t disarm the alarm instantly police gets dispatched to your house and they will charge you for a false alarm. I find it funny that every other time my app would work but whenever the alarm was going off it decided to log me out and i would end up getting charged.
I know that my neighborhood should be contacting me prior to letting the contractors in but that’s another issue since I should able to use this app for what it claims to be able to do.
Get it together comcast
This is cool seeing that I look after an 87 year old and when I’m not home it makes me more comfortable. I should have bought this a long time ago. The weather feature is dope too.
The Camera Connection 2/5
By Iphne addict
This app works fine with letting me know the entrance and exit times it also works fine with setting my alarm and disarming the alarm by fingerprint or dialing in the passcode. The problem I am having is when I go to view my home when I'm away and the camera preview as well as the camera live recording is not available or is just the little three dots going around on the screen until I just give up and close the app. The sad part is I end up deleting the app off my phone and reinstalling and it still doesn't work. And it's not just the app it also is when I connect to the camera from my television,tablet and computer it never connects and says we're having technical issues it'll work in a moment and it still doesn't work. This app and the xfinity through computer and television needs to be fixed because if I'm away I need to view my phone whether or not the alarm is armed.
No correlation 2/5
I woke up and found my Service disconnected although last week I had already set up a payment on line for 12/15. I called and through the automated service it stated that I had an extension until the 21st to pay the bill and if I agreed. I said yes and it stated that I could set up pay on line, over the phone, etc! Really????!!!! I was already set up on line and my service was disconnected so I had to call anyway! What a scam this online is. And not my first time with future on line payment set up not being received or correlating with “live” or “telephone” service. With all this money they charge every month this app should be perfect!
Omg my whole family died..... 1/5
By Aaron McLaren
in a car accident a couple weeks back. I got this app because of the responsive door and window history. I swear when I go to sleep I hear the alert from my system, and when I check the app it says that the front door and windows open and shut a second apart from each other. 2spooky4me, fam.
Excellent Application 5/5
Even though sometimes I have problems contacting to my home security the actual automation portion of the application helps a lot with communication between the home security and the remote feature.
Much better than ADT 5/5
Everything in one place. Peace of mind 😅. I had ADT for a long time and for me was the worst experience. With Xfinity I can be at peace and the price it's great!!!
What a relief to know we have this security system. 5/5
By Spokane Bill
The app works well and from virtually anywhere. Nice addition to our Xfinity group of devices. Good value, too.
Latest release broken 1/5
This review is for the latest release only. The system I bought a year ago is no longer compatible with the app. I’m shocked. I left my house today and went to set the alarm remotely and I couldn’t. What happened xfinity?
The Latest Version Isn’t Logging In 1/5
New app logged me out, won’t let me log back in. Tells me I’m already logged in, tries to connect to my security system, then goes back to the login web page where it tells me I’m already logged in
Had Protection One for 19 years. Never had any problems with them but the features and cost of Xfinity is SO MUCH BETTER!!! No comparison. Thank you X!
First Night in use 4/5
So far so good.
So nice to be able to monitor the house when we are away.