Doesn't work 1/5
On my iPad Pro, keyboard won't pull up to type. Also, why does the app HAVE to be in portrait position? Modify the screen for how I'm holding my tablet. It will not delete from my screen as well. Thumbs down.
Good, so far 4/5
By johnny Blacbro
I wasn't even aware of xfinity’s mobile service until my fiancé walked in one of the local xfinity stores and told me they were selling iPhones with their mobile service as well. So I purchased the iPhone 8 plus gold online and transferred my number from t-mobile. Processing took a couple days because I ordered the phone over the weekend. They shipped the phone Monday. I received it Wednesday. Good timing on shipping. Activation and overall service. I’ve had it for month now and I’m satisfied with it. I’m already a customer with their internet and cable package. Mostly use the Internet for gaming, music and movie streaming and school(college). I don’t watch tv much but I have family members who do. I initially didn’t want the cable. it was apart of a package deal 🙄. Although, the Movie demand service is pretty dope. You can watch whatever you would on tv/cable on your mobile device, laptop or tablet. First bill is $78.64. My down payment for the phone was only $136.64 with 2 day shipping. Finally, xfinity has hotspots in certain areas in my city. Sometimes it will automatically connect(with your permission) if your WiFi is on. Of course, you would have to set it up but its available. Aright, I’m writing too much.
Need Touch ID and a Widget for usage.
Stopped Working 1/5
As I’m sure anyone else who is using this app knows it isn’t working. And while I have the unlimited plan and don’t check my minutes I was tracking my younger brothers phone to watch the billing. When logging in it tells me I’m not a customer, then signs me in and I suddenly am a customer, shows me no info then goes back to a long in screen which tells me I’m not a customer. For weeks now with no fix. Starting to wonder if I should verify if I am a customer?
Service Good. App terrible. 1/5
Service is fine. app is terrible. Unable to logon for a few weeks now. Keep telling me I am not an Xfinity customer.
So far so good!!! 5/5
Was looking to get a new iPhone & I’m glad I went with Xfinity Mobile!!! My bill is cheaper than I paid b4 with AT&T & my data is faster... Love my new iPhone!!! Only thing I wish they had is tablets, watch’s such as the new Apple Watch with cellular connectivity... BYOD!!! Please add these & I will add more services!!! 😁😁😁
Super slow 1/5
The app takes forever to load anything!! So slow and frustrating!
buggy app 1/5
By frustrated Xmo customer
start with a screen to sign in, then would let me log in and back to app with 3 dots, then back to log in again with the same credentials, then back to the app, it just loops forever
Slow and Lacks Functionality 1/5
The app is slow to load. No capability to change billing credit card. No widget to see basic account details. Overall wish there was lower rating than 1 to go with lousy customer service.
Rate the App not the Service 1/5
The app itself is one star. It's unusable, and if you're lucky enough to log in, it's slow.
Why is it unusable?
It will log you out. When you try to log back in, it will say you're not yet an Xfinity mobile customer! Putting aside the fact that I'm on my Xfinity mobile phone and there should be a way to sense that and eliminate the need to log in, I'm certainly a Xfinity customer when the monthly bill comes along aren't I?
Why is it slow?
I'm not impatient when it comes to surfing the web, especially if it's content that you expect to take time to load -- but navigating through the Xfinity mobile app is terribly slow. It's only showing data and usage! At this point I'll take a slow-loading app because at the time of this writing it's not letting me log in.
Just 100% terrible.
Great app 5/5
It's always worked for me. I've had XFINITY mobile since June
Rating service 5/5
By Piff God
App crashes but the service is far better then sprints and in the end that's what counts. Usually don't do reviews but have to give this big up to Xfinitys mobile service. Very skeptical at first but so glad I made the switch. Everyone I know lost service during Hurricane Irma, except I with my new Xfinity Mobile. No more dead spots and LTE is 10x faster then Sprints.
Xfinity mobile is awesome. 5/5
Xfinity mobile is by far the best cell phone service I have ever had. To believe the bad reviews out there! I almost did, and I have to say if I didn't trust my instincts I would of been missing out on it. I have had it for 3 days and it's better than anything ive ever had. You won't regret it.
Thinks I'm not a Customer 1/5
With this update, I open the app, and it tells me I'm not an Xfinity mobile customer. No matter how many times I sign out and back in. The app is totally worthless now. Let's hope it thinks I'm not a customer when it's time for the bill to auto pay.
Bad bad bad!!! 1/5
By hall warrior
Horrible app that doesn't even work right. Kept knocking me offline and I had to keep signing in to the app
Keeps crashing 5/5
It's a great app. Very easy to see and use. But the app keeps crashing when you go to billing.
Update Fail! 3/5
By Carolyn uv
Don't know what you guys did in this update but the app worked great until then. Now it won't load most times and when it does, it won't load billing tab or devices tab. Fix it please.
It crashes 3/5
I like the app, it's simple and user friendly. However after the last update it crashes when trying to open the billing tab. Hope you fix it soon.
Full price phones 1/5
By Update Ideas
Can't bring your own and they have no deals on iPhones. Sprint is doing 2 for 1 iPhone 7
It's good 4/5
I had xfinity mobile for couple days now and it's alright I enjoy it
Thinking about switching from Verizon... 5/5
I'd love to switch to mobile Xfinity like I have our home cable, internet and home phone. However I'm concerned about the Xfinity hotspots. There is no security as far as I know. I stopped using the hotspots months ago when my fiancé told me they aren't secured.
Could anyone advise me on this issue, if it even is an issue?!
Added a new line can't see the data 1/5
By Behind Android version
The order still says shipping soon online and the app. I've almost had it a month on the by the Gig plan. Would be nice to see the data usage so I can manage the data. Very frustrating. Reps have no clue how to fix. Just open a ticket that nobody follows up on.
5-8 hr wait time hahahah 1/5
By Mack sparrow
This is looking like xfinity literally just scammed me
Make me log in every week? Nope.
Phone still has not shipped 1/5
When I ordered the phone it said I would have it by 6/21 which is today so I went ahead and cancelled the other service I had thinking I would have my phone. I just called customer service they were so clueless!! She told me to call back tomorrow to see if my phone has shipped yet. I'm not liking there service already.
Love xfinity mobile 5/5
I got my new phone within 2 days. Had a little trouble porting my number but all has been great since. Reception is good. I pay by the gig and xfinity wifi is everywhere so I am barley using my data. This app serves its purpose. I can easily check my usage whenever I want.
Great app for managing service options on the go 5/5
Bought my iPhone SE and it arrived in less than 2 days and have been tracking my data usage and reception has been great using my unlimited plan would definitely recommend great competitive prices
Slow app 5/5
App has great features but it is very slow and buggy. Their mobile customer service is a lot better than their internet customer service. Best mobile plans out there.
Xfinity Mobile 1/5
I purchased a phone on the June Friday 16th 2017, it said you'll be charged when it ships, I got charged, nothing has been shipped, no notification at all, I called CSR said I'll be getting the phone by Friday 23rd?? What's the point of having Two Day Shipping? No bueno...
This is the best cell service I've ever had! Better then any of the big carriers. The app is awesome. You can easily track your usage and make changes if you want to between pay for what you use and unlimited plans. The app is easy and basic but perfect for what it is there to do. I'm super happy I switched!
Touch ID 4/5
The UI is great. I am looking forward to receiving my phone to use this service. Please considered adding Touch ID to access the app for extra protection - then this will be a perfect "5" app.
**Update, no wifi calling yet. I hope this is in the works soon.
Great app but need some things 5/5
By DC in the place
Great app but would love Touch ID to log in. Also the ability to shop would be awesome as well!!!
Great app to track data usage! 5/5
The app works great to track data usage if you are on the Pay by Gig plan. And you can set data usage notifications too.
I'm amazed 5/5
This is bringing new game to the wireless industry. Prices are very affordable and you get top of the line service Verizon + Xfinity
Thank you Comcast
Amazing Product from an Amazing Company 5/5
By Bainbridge 5
Great job Comcast!
Making Mobile Easy to Manage & Understand 5/5
Mobile plans are confusing and complicated. Not to mention expensive. The XFINITY Mobile App makes my plan, my data usage, and my bill simple to understand. It allows me to change my plan on the fly without having to call in and wait on hold. And if there's a month where I am going to be using more dat, I can toggle Unlimited Data on and off when necessary. On top of all of this I can text a Rep all through the app. It's the perfect customer experience for a mobile world.
We've been waiting for this... screw att :)