Good app! 4/5
So far so good! Great Mobile service with BYOD, Hoyspot, Wifi Calling and VOLTE.
No problems thus far. Very helpful app 5/5
Like the rest of Xfinity apps, I am liking this one. Found my log in info automatically and started working without difficulty.
There needs to be a way to be able to pay your bill earlier than the due date on here. Not everyone has the funds in there account on that exact day. I would have better piece of mind if I could pay my bill early and not have to worry if I’ll have enough money in my account that day.
Waiting for payment to come out before my service get shut down. Contacted customer service and they said it would be taken out of my account (verified correct payment information). Need a means to manually force a deduction out of my account. Aka...pay my bill online myself. Please don’t allow the cell service to be like your cable division!!!
Pretty good 3/5
I hate how it rounds data usage up. On day one it says everyone has used .1 gig. Even though you get 100 Mb free. Super annoying and inaccurate. Customer support options aren't great either. Other than these gross the app is pretty good and is useful and easy to navigate etc.
Great app 5/5
Love the app. Cool design, works great. Good service.
Beats Verizon & all others!!! 5/5
By Ol' Texas Rocker
App works perfectly as does the mobile service! I had been getting robbed of hard earned dollars by Verizon for years but due to the great cellular service & coverage I hung in there. I was skeptical of Xfinity mobile until I discovered they use Verizon’s network! My contract ran out with Verizon & I jumped to make the switch!!! Couldn’t be happier with my decision!
Great Service - Poor Company 1/5
I can never log in to view my bill, I always have to call to get anything changed and they always tell me it will update at 5 am the next day and never does. Bill was an insane $200 for this month and I can’t even see my account for what charged it!! Feels like a scam and T-Mobile looks nicer and nicer.
Good idea but no 1/5
Ir was a good idea to combine LTE with WiFi hotspots but it’s very slow, both. I live in the middle of the city and I get very slow speeds on both, inside buildings forget it, barely any or none. Switching to T-Mobile
Go to Xfinity.com 5/5
If the app doesn’t work go to Xfinity.com and see if it works there.
NO, Comcast 1/5
I updated the app tonight, and then deleted it. Why? Because it asked me to sign in to something called MyAccount.store, so they could share my information. Hahahahaha, no. Privacy is precious. I’m not giving mine away, especially since I’m buying my phone, I’m paying for the service. Comcast, I appreciate you, but I don’t need my info spread around to various advertisers.
Need to work out kinks 1/5
I really want to love this service but for their past week the mobile app is saying I’m not a customer. I spent over and hour on the phone, and when that didn’t work, went in to a store. Both times being assured it was fixed and i just needed to give it up to 48 hours. Both times, not fixed. I cannot monitor my usage and view my bill - and I’m sure while they are saying I’m not a customer, they will have no issue continuing to bill me.
I wouldn’t give any star 1/5
Worst service ever.do not recommend to buy this service.
Doesn't work 1/5
It claims I'm not a customer but I most certainly am. Comcast themselves suggested I get this app, but it does nothing.
Horrible App and Customer Service 1/5
App is horrible and so is customer service. Made complaint to BBB as Xfinity is billing me for 3 devices that were returned along time ago. Too bad no lower rating than 1 star.
Horrible customer 3/5
By Katrell May
So when my bill was due XFINITY did not take out their payment I tried to update the card information and they wouldn’t allow me to. I called customer service and he told me no worries they’re are going to automatically withdrawal the funds on the 20th so I say ok fine. The 20th comes and once again they did not take the money out but disconnected my service. I call again and I’ve been on hold for nearly an hour. While holding I used my work to home to try and update my payment information. I had to put another card in and then put my original card in. As soon as that happened I got an email saying thank you for your payment you’re all paid up. But ... my phone still isn’t back on I use the chat feature and it took her 10 minutes for her to tell me to call the number that I’ve already been on hold with for nearly an hour and she said this is the only way. This is ridiculous I expected better from them. All if this just to pay my bill
Since last update app will not open
Edited-the very latest update fixed the crashes. Very pleased with cell service with Xfinity!!
Great app! 5/5
By Jon in MN
The cell service has been fantastic. The app is good as well. Had some troubles after an update but developers fixed it within one day.
App now works with iPhone X 4/5
The app now works with iPhone X. Thank you for the fast turnaround. I would give it a 5 star however most of the times I am unable to pull up current charges or previous statements, and am given a “something went wrong...” message.
Need full detail of data usage not high level summary 3/5
My main concern with using the Xfinity mobile app is that when you are viewing billing statements there is no ability to see a full detail of actual data usage for “by the gig” users. This is particularly helpful to pinpoint when there has been an unusual or unexpected spike in data usage. Please consider adding this feature to the mobile app or on Xfinity mobile.com.
Update fixed crashes 5/5
Thanks for your promptness on fixing the issue. The app works perfect now!
App crashes on opening 100% of the time 4/5
By Phillie boy
On my iPhone 7 with the latest iOS, every time I open the app it crashes on launch. Until this is fixed it’s unusable. Why was it even released?
Quick fix! 5/5
New update causes the app to crash as soon as it’s launched.
Update 12/8: quick fix on the crashing issue, it’s working great again!
App crashes after latest update 4/5
Version 1.7.1 works now on my iPhone X thanks for the fix
Great app !!! 5/5
Latest update fixes crashes thank you for your development of a great app!!
Problemas de entrar 1/5
Acabo de bajar la nueva versión y cuando quiero abrir la aplicación se apaga y me manda al la página principal (Home). Borre la aplicación y la descargue nueva mente. Lo mismo . Apague el celular y lo volví a encender y lo mismo. Asta un hard reset probé y nada
Necesito ayuda con la aplicación
Crashes instantly on 8+
Guess they didn’t test this with iPhone X. Instant crash, didn’t even launch.
Crash on launch 1/5
Get better developers
App won’t open. 1/5
I just updated to the latest version and now the app won’t open.
Not working 1/5
The latest update breaks the compatibility on the lastest iOS firmware 11.2 with the iPhone X.. 😡🤔
Love the new crash update.
Crash & won’t open after update to 1.70 1/5
As in the title, cannot use the updated 1.70 app at all. Needs immediate fix.
Useful, Too Bad It Fails 3/5
By Allen's iPhone Account
Used to work, but now will not launch
APP crashes needs to be fixed
Version 1.7.0 just downloaded 1/5
Just downloaded version 1.7.0 and it will not run on an iPhone 7 Plus with the latest iOS. It crashes as soon as it’s launched. Nice job Xfinity!
Stay away 1/5
Horrible service and app crashes
App now crashes after latest update 1/5
Tried app after updating today and now crashes, even after rebooting iPhone.
The app crashes upon start up 1/5
The new version crashes on iPhone X.
New update did not work 1/5
I just updated to your new improved app and now my iPhone X can not open it. It crashes every time.
App crashes on launch 1/5
Cannot speak to improvements as I cannot open the app without it crashing on iOS 11.2 / iPhone X
Service = Great, App = Needs Work 2/5
My title says it all. I love my cell service from Xfinity, but the app leaves a bit to be desired. Specifically the “Devices” function has not worked properly for almost a month now. Every time I select it, on multiple devices, it reads “Something’s not right”. Hoping the next update fixes it.
Nice but only one important thing 3/5
Nice app but I rate a 3 cause all you have to do is take down data activity calls and logs If people have more than one device. And they sharing the app they want there own privacy I think each device needs there own privacy if u sharing app
Doesn't work 1/5
On my iPad Pro, keyboard won't pull up to type. Also, why does the app HAVE to be in portrait position? Modify the screen for how I'm holding my tablet. It will not delete from my screen as well. Thumbs down.
Good, so far 4/5
By johnny Blacbro
I wasn't even aware of xfinity’s mobile service until my fiancé walked in one of the local xfinity stores and told me they were selling iPhones with their mobile service as well. So I purchased the iPhone 8 plus gold online and transferred my number from t-mobile. Processing took a couple days because I ordered the phone over the weekend. They shipped the phone Monday. I received it Wednesday. Good timing on shipping. Activation and overall service. I’ve had it for month now and I’m satisfied with it. I’m already a customer with their internet and cable package. Mostly use the Internet for gaming, music and movie streaming and school(college). I don’t watch tv much but I have family members who do. I initially didn’t want the cable. it was apart of a package deal 🙄. Although, the Movie demand service is pretty dope. You can watch whatever you would on tv/cable on your mobile device, laptop or tablet. First bill is $78.64. My down payment for the phone was only $136.64 with 2 day shipping. Finally, xfinity has hotspots in certain areas in my city. Sometimes it will automatically connect(with your permission) if your WiFi is on. Of course, you would have to set it up but its available. Aright, I’m writing too much.
Need Touch ID and a Widget for usage.
Stopped Working 1/5
As I’m sure anyone else who is using this app knows it isn’t working. And while I have the unlimited plan and don’t check my minutes I was tracking my younger brothers phone to watch the billing. When logging in it tells me I’m not a customer, then signs me in and I suddenly am a customer, shows me no info then goes back to a long in screen which tells me I’m not a customer. For weeks now with no fix. Starting to wonder if I should verify if I am a customer?
Service Good. App terrible. 1/5
Service is fine. app is terrible. Unable to logon for a few weeks now. Keep telling me I am not an Xfinity customer.
So far so good!!! 5/5
Was looking to get a new iPhone & I’m glad I went with Xfinity Mobile!!! My bill is cheaper than I paid b4 with AT&T & my data is faster... Love my new iPhone!!! Only thing I wish they had is tablets, watch’s such as the new Apple Watch with cellular connectivity... BYOD!!! Please add these & I will add more services!!! 😁😁😁
Super slow 1/5
The app takes forever to load anything!! So slow and frustrating!