Access BIll?!! NOT 1/5
Can never access billing through app.
Worse App 1/5
By Xfinity App Hater
The worst ever app I’ve been through.
Cannot view payment history 1/5
You can view your statements. But there’s no option to view your payment history, or pending payments. This seems like a super basic feature so I’m surprised it isn’t available.
Multiple Accounts not on app 1/5
By dissappointed comcast user
If you are on your computer you may toggle between other accounts where you have Comcast.... not on app and the telephone customer service people don’t even know the answers... pitiful that you can’t look at other bills, reboot the modems etc at other account locations... glad I don’t use their home security and other services! Pitiful app!
Support is useless 1/5
The how to section is very limited. There is no easy way to enter search criteria.
Restart won’t work 1/5
The update says that we couldn’t send a signal from the app and the app says if that doesn’t work you can send it from your remote but guess what neither one of them work and I can’t change my channel and I’ve got some crazy daytime show stuck on my TV at least as the channel for the Olympics at night but I don’t want to watch this daytime porn
All XFINITY apps 5/5
I don’t know why people are so critical. All the XFINITY apps are so easy to use and do exactly what they say they are capable of doing. I think some people just like to complain, I often find it’s when they’ve done something like, don’t pay their bill and want a 6 month extension, or want all the Premium Channels for free because of something else they did wrong.I use all the apps and would rate the all the same and write the same review.
Unhappy customer 1/5
By Bill Fagenson
I tried to do a speed test and it’s not on this app.
They should lower ours bills instead of having too many apps that don’t function properly and I bet Comcast paid a lot of money for useless stuff!!!
Awesome, versatile app for the Comcast customer 5/5
This app is very easy to use, allows you to check or report service outages, remotely restart your Comcast equipment, check and/or pay your bill and lots more! A must have for the Comcast customer!
Needs a lot of work... 1/5
By Magnus McNair
I lost all services in my area... called the Customer Service Line, and got a generic story acknowledging that there was a known outage, but providing conflicting information about when it would be fixed. Then the message said “Please use your Xfinity My Account app to get additional information about the outage and expected repair times”…
So, I installed the app… The first thing it tries to do is force me to change the password on my account… I like the password on my account and have no desire to change it. Moreover, looking at the site map, there’s no recognizable feature that would give me additional information about my outage and expected restore time…
Worthless. 1 star is too high.
Can only view one account now 1/5
By Mom of Kyle
Are used to be able to view both accounts that I have with Xfinity on the one app and pay both bills using the app. Then some update happened and now I can only the one account on the app and pay then I have to sign into the Internet on my computer and pay the other one. I wish you would just go back to being able to toggle back-and-forth between accounts. That way I could use the app for everything until that is put back the way it was this app is kind of wasteful. If I have to sign in to pay one account I might as well pay both.
Head for the hills. 1/5
Run, run. I’ve made over 30 calls and all they refer me to the app. The app is useless if you have no service. Since August I’ve made over 30 calls about issues and lack of service. Run for the hills take my advice.
Like everything else Comcast does 2/5
This app is horrible. It’s clumsy and provides little information. We had to upgrade our modem and could find no help on the app as instructed. It kept asking me how many TVs I wanted to add. Comcast is the worst. If there were any better option I’d change in a minute.
Shortest path to phone number 1/5
If you’re looking for an app that does nothing but show their phone number, then this is the app for you! Do you want to upgrade? Here’s the phone number. Downgrade? Here’s the phone number. It even makes you log in multiple times so you can enjoy the false hope that you’re getting somewhere.
Add parental controls 1/5
Really the one thing people would use
Is Lilgroovy a plant? 3/5
a real user? ha.
Great app! User friendly
Fios needs to up their Game!
I wish there were Zero Stars 1/5
What is the point of having a “My Account” app with a functionality called “Manage My Plan” if I can’t modify anything? I am already late transitioning into internet TV.
Great app 5/5
Sit back, open the app and FOLLOW the easy and convenient and complete directions and instructions. Patience may be the operative word!
No call back after requesting 3 times 1/5
The app for bills 5/5
By Marvin 567
It’s a very good app I like it
Never works 1/5
By C. Stott.
I have an iPhone 10 and the app never works. You can’t access anything. Worst app ever because it can’t even function.
Big 0 would’ve better 1/5
8771101310803289 Account number, I got a call from them offering me internet plus and hbo channels, and offered it to me for about $39, I said ok cool I will try it and trusted them, so the mailed me the tv box and tried to install it and it didn't work, I called them twice and they didn't fix it, third time the said they are going to send someone with a new tv box to see if the box I had was bad, the technician came out and fixed my tv and said the box they mail me wasn't working and changed with the one he brought with him and apologized he offered me to fix the wires without mention anything about any fees or charges, I appreciated his help and gave him $20tips, he apologized about the inconvenience and said he is going to take the defected box and make a note to comcast not to charge me anything since it's their mistake, the technician asked me to use my bathroom which was a little awkward and left, so the problem started when I got the first bill which was $131 and not $39 as I was promised, I called them and they said my package is $53 and not $39, and I was charged for the technician not like what he told me there is no charge, and the said the first box I had it missing and they are going to charge me monthly as long as I don't bring it back, but as I said the technician took the box with him, I keeped calling them every time they tell me different story and the don't wanna fix the problem, and some of the agent were very rude and very unprofessional, so I told the to go check my recorded call who sold me this terrible package that he said I have a month money back guaranteed if I don't like the service, so I said to the agent cancel everything I don't anything anymore my experience with you was awful and unpleasant and apply that term one month money back and take me back to my original package that was $19,99/month, they didn't honor their first promise and end up charging me $42,63, to sum up Comcast is a very misleading company you can see lack of communication within their departments, their not on same page and they don't keep their promises when they call first to make you sign for any deal, o was cheated and deceived, and they wasted too much of my time, if I could I will rate thema big 0
Not iPad friendly 1/5
By Dr lupini
Unless I go to App Store and launch this it does not stay on my iPad. Not good!
The only thing I need to do on this app is reduce my bill. However there is only an option to increase my bill or call customer service which I assume is commissioned based considering I was advised to pay what I pay now or cancel
Transfer of service 2/5
App only allows 30 days request for transfer of service. It should allow much longer than that. When arranging all moving stuff it’s handy to get everything set up early as possible. I’m moving in April but have to wait until March to remember to set up the transfer. The energy company allows longer than that…especially the way Comcast appointments take forever…to get.
Misinformation, Delays, & Inaccuracy... 1/5
The app does not keep up-to-date with accurate information. It seems to have a 4-day delay. Therefore, it is extremely unusable. The only thing that it seems to keep up-to-date on is notifications of possible service interruptions. The amount of my bill has been inaccurate almost every month, and the data usage shown has a big delay. So, if you want a “guess” on your bill or usage, this is the app for you.
Easy access to everything loved the app move the services love their customer care rep too
Real time updates would be nice... 3/5
My account balance hasn’t been correct for 2 months now...app says I owe $32, called a rep and balance is $2.13. If I have to call every month for accurate info, the app is useless. Accurate info=payment in full=everybody’s happy. PLZ FIX ASAP
Xfinity lie 1/5
By Salami saliva
Nothing works as it should. The only thing that’s consistent is my frustration trying to watch tv that never responds to commands giving only if your patient enough to tolerate a trouble screen CONSTANTLY. And you only got one star because otherwise my opinion doesn’t count. I couldn’t give you no stars!!!
Download app but does not appear on my phone. I can open it in the App Store and it appears to be working. But it says my system is OK when it isn’t. Got the app when I had to get a new modem and I don’t know which is worse the app or the modem.
Modifying Services 1/5
You can’t add or modify any services yourself during the weekends. They have representatives you can call but only to tell you that you’ll have to wait until the week day. I got off work and called them at 7pm Saturday to add cable along with my internet. I went to do it on the app by clicking “Manage Your Plan” after tapping that it took me to a white loading screen that scrambled back and forth between loading but never pulled up the screen to modify. What’s the point in having 24/7 customer service if they can’t help you with things you need fixed until certain offices are open.
Five Stars ⭐️ ⭐️⭐️⭐️⭐️ 5/5
It’s really sad that a lot of people are complaining about this app. I for one really enjoy all the things that you can do! Here are easy ones that no one complains about, paying your bill, looking at history and able to see actual bill on PDF, add on other card to pay bill, change your address and phone number. Then you have a whole lot of other things you can do like check the Speedtest on internet speed, reset the internet modem or cable box, chat online with customer service (my fav) send a message for a call back, send notice of moving and transferring your account to new address. See those are quite a few things you can do on your own. So to me.........I wouldn’t change it for not being able to take something off your plan. Plus it caused too many problems and that’s why Xfinity has that in place. Hmmmmm sounds like they are doing it for our safety. Xfinity/Comcast I really do appreciate your service and commitment for the last seven or eight years.
If I could give minus 20 stars I would 1/5
These MORONS bill me twice? They are ABSOLUTE MORONS
Love it 5/5
Love my internet and the app
When your TVs out, there is absolutely nothing you can do with this app to get back online. Like TV box of saying S0a00 and has no signal.
Ruined my phone 1/5
So I downloaded it and decided it was useless so I deleted it. Now every single wifi I attempt to connect to has me login to my xfinity account but says error and now I can never connect to wifi without it. Its a scam.
It’s Comcrashtic! 2/5
Connection status wrong 1/5
Problem 1: This app shows both my internent and tv modem not connected which is not true. Problem 2: In setting up my tv modem, this app shows images of 3 different remotes and asks me to pick mine. My remote does not look like either of the three. I have the new 4K box and remote. I have called customer support, but when it comes to app, they are at a loss over in India.
Comcast xfinity App folks need to do a much better job.
Payment easy 4/5
By data only user
XFinity My Account App is awesome...... 5/5
Love this app, so convenient, easy to use. I use it to make payments, check internet data usage, tech support etc....App has made things so easy for me w/my XFinity Account!!!!!!!
I have my own account now the experience is even better i just regret no having long time ago nothing is more better than Xfinity eficaz eficiente y satisfactorio y la experiencia es mucho mejor con ahora mi cajita y mi propia cuenta gracias 😍👌🏻💆🏽
YOU’RE OVERPAYING 1/5
This app finally lets you know that you’re ur not crazy in thinking your internet and cable is out all the time. Now I know it’s just Comcast being a terrible service provider. However thanks to the repeal of net neutrality now I can pay even more for the same terrible service with no option for any other service provider. Comcast has time and time again fulfilled my very very low expectations. Not only do they consistently have service outages, but they also charge you a technician fee ($60) to have a person come out to give you a box that you need, and cannot watch TV without, with no option of it being free or reduced fee even though I did not break or have any problem with my equipment.
I used to have HBO included in my service package (which I had to call and argue about after it was cancelled after one year when guaranteed for 2+) and then when I moved it was once again cancelled with no consolation or option to renew.
Comcast is absolutely fantastic at being the worst service provider/oligarchy in our area and I guess you have to give them credit for only caring about profit and shareholders stakes over customer satisfaction.
If you’re looking for a reliable and consistent TV/internet package then I suggest you continue looking. It’s unlikely that you will find another provider seeing as there is an overwhelming monopolistic grip on this industry but Comcast is most definitely my last recommendation.
if you choose to call in to their “customer service” line you will be met with a “genius” technician whose only suggestion is to unplug and replug your router before scheduling an expense technician visit
However if you love to overpay for basic service that is unreliable and inconsistent then you’ve found your company.
To be completely honest if I actually had to review this company I would give it s -5 out of 10....
New Update Logged me out 1/5
Was working fine until the new update today. It logged me out and now wants me to log in using my Comcast ID. I had it set up to my gmail account and it won’t allow me to log in with it again. So stupid! I am not able to see my bill because it states I need to log in with the master account. News flash.... it doesn’t allow me! Can you please tell me what I need to do to log in with my main account which is NOT the Comcast ID.
Latest update 2/5
This latest update asks to use the login info from xfinity connect. All it does is to bring in the info, but does not log me in. Just goes in a loop; continually loops back to the login screen. Needs to be fixed.
So far so good 5/5
By Dave Da Dragon
So far everything works as expected
By MJ Forida
This is a communication company and this app never loads or updates properly that’s just ludicrous! It’s a crappy app.
App and service 1/5
The app is good for only ONE thing... Paying your bill, other than that useless.
Schedule a call with customer service. Try it out, they NEVER CALL! Want to change your plan and lower your bill? Not with xfinity! You CAN lower your bill by a WHOPPING $33 a month and STILL pay $167 but you only have 40 channels. Want to cancel your service? They will charge you for that too! Horrible service both internet (slow and getting slower) and customer service (can’t even call it that!). What you could do and the customer service rep told me it was a bad idea since they wouldn’t have me as a customer (to rip off anymore) is get a streaming device- Apple TV, amazon firestick, roku and CANCEL your service.
The early termination fee will be made up by not having their HORRIBLE service!
Not Current 2/5
The app needs to be updated to add Face ID for access!
There is no way to contact anyone via email you have to have a Twitter account or speak to them on the phone. Also there is no way to order a voice activated remote control.