Xfinity app 4/5
Great went it works. So happy that I can pay my bill from my iPhone. That makes life so much easier. Because I don't have to go to a post office and buy stamps. Why don't you get a discount for paying online. Now that would be great. But overall the app is great,
Good idea, poor execution 2/5
Great idea but limited in its usefulness.
Billing amount doesn't reflect actual bill.
Inability to add another email address etc.
THE BEST🌹✝️🌹 5/5
So basic 1/5
By Llamas rule
The app has No use
Very good app
Not useful 1/5
They say to use the app to resend a signal if there is a problem with the service, Which occurs at least twice a week. However, you still have to call customer service because it does not work.
Signing in to pay your bill or view your statement causes you to lose patience. It often does not work the first or second try, and when you call customer service you are told "use our app".
Good App 5/5
After updating to 1.24.0 There was an initial problem with sign-in on iPad but it has been resolved. App provides some good features.
Good and bad 1/5
By Ann H.
Updated: 1 star. Since xfinity system update Friday am, this app is useless. Modem froze twice, but I couldn't reset from app. It continues to show a returned device, but accounts and billing cannot see it. There is no way to remove old equipment from device. App is not showing any of my equipment as connected now since a call to customer service re: modem locking up x2 days. Useful only to request a call from tech support.
Previously 3-4 stars: I like the troubleshooting functions. I don't like that there isn't away to remove devices that I'm no longer using.
Requested an appointment 1/5
On two occasions I requested a call. NEVER received either one. I'm very disappointed.
Needs to support multiple accounts 2/5
By Mike DelGiorno
I have a seasonal residence and this app only lets me see the details of my primary account, not my second account.
The system makes you enter the same information (password, billing address, credit card number, billing preference, etc.) multiple times. There's no continuity from one page to the next. Even when I click the "save this information" box, nothing is saved.
This app is completely useless for anything worthwhile. Don't waste your phone memory on it
This app is useless. Other then resetting your devices this app does nothing but waste your time.
Limited usefulness 3/5
Currently it shows modem is connected but email is down, can't get webmail, apps or email clients to connect. No status updates about this problem anywhere. Meanwhile I'm waiting to get some important documents that were sent to me earlier. Terrible. Customer care is even worse than their customer service.
No Touch ID Login - Lame Duck App 2/5
To protect security I use complex passwords. Apple touch ID makes the login process safe and efficient. The apps functions are actually useful, but getting to them is archaic.
It's like Comcast doesn't want me to see a detailed bill 1/5
By Mrs. Collision
I paid my steadily increasing bill using this app, but I cannot access a detailed bill to see why I am paying just a little bit more with each passing month. What are they hiding? Whatever it is, don't try to find it on this app.
Great App 5/5
By Mando 0517
Let's me do everything I need to do without waiting on phone forever to talk with someone.
Not happy 1/5
By Baylee Joplin
Xfinity has completely disappointed me lately. This app is the worst. The bill is never current, or updated. The call back feature doesn't work. The employees don't seem to care when you have an issue. It use to not be this way. I can't wait for my contract to be up, I will never use Xfinity again.
Very useful app 5/5
This app is a very useful addition to my Xfinity account.
Current version 1/5
A lot of people don't understand that this comment section is for the app. Or how internet works at all. But regardless the current version takes you to a webpage. That's busted. When it works it's fine, pay your internet bill and move on.
Fast & Reliable
Wont let me pay on line. 1/5
By don't nag me for a nickname
I chose the billing method of mailing a paper bill as a reminder and a place to record the details of my payment.
This app won't allow me to pay my bill on line. Garth L.
By YoGirl Kels
Wonderful & easy to navigate
Comcast isn't fast and it lags 1/5
By Wow nice update
Comacast cost too much for slow and laggy internet, I actually thought they were fast, but their not, I do not recommend Comcast to anyone.
Stupid app, taking up room on my phone. 1/5
Well it will only show you your most recent device, even though I have 3 different phone numbers through Comcast, I can only check on the most recently added phone. The help part is not useful at all and ends up sending you to call customer service anyway.
Eddie was so helpful keep up the great work
Total crap 1/5
It's easy to find what you pay but not what you pay for. It's nearly impossible to translate their names for things into an actual offer of speed or even package contents.
Their in-app survey asks why you used the app, but the only option is "view or
Pay bill" not "find out what the hell I'm paying for". And the survey form is mostly hidden under the keyboard.
Don't get easier than this 4/5
By Darth Dawg
This app makes it so much more painless to pay your bill and troubleshoot most problems by eliminates being on hold on the phone
Terrible! Why have the app to reboot? When it does not work! 1/5
By Fox Mill
Customer service is worthless. Had complete install and less than 2 days later the whole thing does not work!
It was so easy to reset my cable boxes on the app. Good Job
Just ok 3/5
Needs Work. 2/5
Changing Settings will not work. does not detect my cable box.
No One Is Ever Available 1/5
It seems every month we have an internet outage or cable TV outage and you can't communicate with anyone. I wish I had a choice of another cable provider
Has never loaded my account once
Barely Useful 2/5
App lacks information it should have. History does not have the same information available to their agents. Information on data usage is not current.
Everything is hanging up and slow to respond, come on get with the program people! 3/5
I sure hope you fix this before I eat my words on how great you are, thus cancel you
Let me call 1/5
Worst service of any type I have ever experienced. Just work. Garbage product. Garbage service. Yuckaroo.
Typical Comcast 1/5
Tells you nothing, does nothing. Comcast speaks with forked tongue.
Don't you believe it! 2/5
First an App is only as good as the people behind it.
Comcast, Xfinity is in the Cable TV service and not the IT business! Anything past a reboot they have send a technician out to troubleshoot the problem. In reality that's terrible!
10+ channels plus HBO and Internet 5/5
Install took 10 minutes. Having HBO included is nice and so was the price of service.
Not user friendly 1/5
I have had to change user names due to a move and account issues. There is not an easy way to sign out of the old user name. Extremely unhappy
In the last couple of days App keeps kicking me out tried signing out and back in again. Still not working what is going on. ?!?
Can't do anything useful 1/5
Just want to add a vacation hold. Cannot do it even though automated calling system said to use app. Pretty useless app I think.
Ease of use 5/5
By Automatic Mike
I pay my bill with the app and it's super easy!!
Easy to use straight to bill payments 4/5
I like this app is very easy to use
Awesome new features 5/5
I love it you can view or pay your bill even the day of I love how easy it is to view,change and share your wifi password and you can see the eta and picture of the tech who is coming out. awesome!!
By Grey's Grey Gray
It works for me. It's so far, so good. I have no issues. Does what need to done. Need an upgrade on order product but still like the application.
Terrible App 1/5
By PA Kate
The 'connection status' is not accurate, and there is no way to communicate with Comcast, you just get a message to "call their 800 number" anyway. Not worth it.