Comcast is the worst ISP 1/5
By Mom's acc apple
We have had no internet for a week and a half after Irma. The app keeps saying our internet will be back up but always pushes the day it will be back to the next day.
Calls for issues take hours, days and weeks to try resolve. Sometimes even months.
They have very little competition and in some area, none at all.
They have a captive customer base.
Currently the issues have been since June 2017 and it is now September 2017 with out any resolution in the near future.
They lie and make false promises,
Just like our politicians
Majority of crooks.
Just telling it as it is.
My service has always been fast and top notch. 5/5
I have used all other services when traveling and such, but nothing compares with the speed and quality of XFINITY.
I love Comcast apps , are very useful, you can connect with customer service , make an appointment, pay your bill , steaming tv , for me are very good , easy and secure .....👌
Easy and informative! 4/5
Troubleshooting on my own is one of the best features!
Broken, no way back 3/5
By Bobbie 'o
This app has been great, however in the latest release when I drill down to my connection status the bottom menu bar disappears and there's no way back. I have to Kill and restart the app in order to get the bottom bar back
Doesn't work in Real Time 1/5
Made a payment on the account and 3 weeks later it Still doesn't show and expects you to pay the same amount again
Great App 5/5
Works great for and hope it continues that way
App is clunky and slow 1/5
Takes forever for bills to load. Probably because they don’t want you to see the shady part of the fine print on your two year contract. Two years is only for the package. But guess what, not for HD, DVR, or the Sports package. Those are all promo rates that will change. Make the bill load so slow, and then you give up. Maybe you won’t see that they are jacking your bill in the middle of your contract! READ THE FINE PRINT ON YOUR CONTRACT. Or go with a consumer friendly company. Buyer beware.
Useless app 1/5
This app is completely useless. My Internet has been out due to storms but no outages are in my area. Sending refresh signal doesn't do anything to my modem and when I called someone they wanted to send a technician out for something wrong on their end. Garbage app, even worse customer service. You can't even report an outage through the app so I don't understand why they even have it. They email me constantly about my bill so I don't need an app for that.
Poor customer service. 1/5
Their customer service is so bad, I can't give more than one star to anything Comcast related. I'd give a negative 5 stars if possible.
This app is absolutely worthless 1/5
Just used to placate people when they can't provide an answer.
Good app 5/5
By Hj retry
Can't actually do anything on the app. Useless. 1/5
I have an xfinity account, and just want to get a month subscription. All I can view is that I don't have a subscription, I don't have any cards saved, and I can change my username, email, and password if I'd like. I can't actually make an account. Comcast is pathetic.
Lacks All In One 3/5
You should learn from GEICO. Your app needs to do everything in one place. Cannot change account name or details and sent to the web for account options.
Can't see previous bills 1/5
It's more and more stuff with Comcast, they raise your bill without telling you and they make you download a bad app to pay your bill now. On the other app you were able to see your previous bills for the past year, now this app only lets you see the bill for the current month. Bad bad app don't waste your space downloading it..
Totally worthless 1/5
By Mumbling Fumbler
Just like their customer service. One of the worst companies I've ever dealt with.
Solid app 4/5
Has some excellent features for managing your Comcast account and the router and the TV box
Less than helpful 1/5
This app (so far) is even less helpful than calling Xfinity with an outage. Maybe it will be better when service is restored but at this point I have no idea why I'd want to keep it.
This is really terrible app I see....
Well done 5/5
New customer. Super happy with App
VERY Disappointed 1/5
By Cindz KIK
Xfinity has failed our entire neighborhood with giving them a true and accurate report of why our services brown down for nine days. Everyone who calls gets another country and gets different information. We are considering switching to a different service.
App doesn't offer any help during outages. No connection status and no updates or ETA during outages. Paying from app is a nightmare as well. Better off accessing desktop website
Xfinity app is a waste of space 1/5
The app does not give any indication of an outage, what time it started, what area is affected, or what the estimated time to restore is.
It used to provide a canned estimated restore time that was so inaccurate, it was removed from the app.
This is a faux app and doesn't really do anything or provide any reliable info.
Poor app design and navigation 1/5
Doesn't work on iPad
Great app 5/5
Love it , comes in handy
Xfinity Comcast service is horrible! 1/5
Just like the title states. I've had xfinity Comcast since April of this year and not a single week has gone by without a service outage. None of the promised credits ever posted. They didn't return my scheduled calls twice. The only way to get a tech out here was to finally say cancel my service. Battle doesn't stop there. After hours of the tech blaming my laptop he finally replaces the modem and voila. But then later on that week the outages continue. Only reason I'm sitting down to write this negative review via T-Mobile LTE is because yet again my cable and Internet service is out.
My account app 5/5
Very helpful app.
Doesn't work 1/5
This app always takes me to my app store to download it. When it was working it never restarted my modem but would tell me it did and it was a success and everything is working now.
This App Rocks 5/5
By Hal and Janet
So Streamed lined
So User Friendly
Saves so much valuable time 👍😊
A Do Nothing App 2/5
By Stoned crab01
It tells you if you have an outage, but does nothing to resolve it. No ETA is given for service restoration. Eight days with no service. I don't need an app to tell me my service is out.
Pointless 👎 1/5
No back or home button for iPhone users. Useless for managing email accounts.
great app 5/5
By B.I.G. $ Money
easy to use and easy to accomplish what you need to do.
pay a bill
troubleshooting and resetting your boxes
well done app
Just want to pay a bill 1/5
By Dirtbag ditt
I don't know why this company always makes it so hard to give them money. Phone, app, online. Trying to do the one time payment always has some error. JUST TAKE MY MONEY ALREADY SO WE CAN GET ON WITH LIFE
Not User Friendly AT ALL 1/5
HATE IT!!! Screen doesn't rotate. One dimensional with little to no options per page. Forces you to go where it wants to take you rather than you being able to wonder or go where you want to go. HATE IT!!!
It's crap! 1/5
If you finally determine what you are trying to get done on the app, the feature won't work. This app is useless. The impression is obvious that rating the app aligns with the company. If a company doesn't invest in their app, then it says a lot about the company!
Awful awful awful 1/5
All this app does is make it easier to increase your bill !! I want to cut my bill and there's no way to do it with this app.
Basically useless 1/5
Similar to most other Comcast functions
Gets you only so far. Takes you to an automated call that basically repeats the same BS info you got on the app. No real dates or times for anything.
It works every time 5/5
Not matter the issue I have this app has help me to get it fix
Great App 4/5
Easy, simple, all you need. Paying bills, changing password, checking outage...
Bad Just like the service 1/5
By Comcast is bad
Title says it all!
Advertises that you will be able to tell when your service will be back on!!!!! Had cable and internet with Irma, 5 days later we have no service!!!
Can't get details on shxt
Worthless App 1/5
In aftermath of outages can not get information on restoration status although you are referred to the app to get such updates. Very frustrating!
Ez way to pay 5/5
By Another weather junkie
I think this is a great app, I use it at least once or twice a month to pay my bill and check my data. Comes in handy when you're trying to reset your equipment from home.
Love it 5/5
It's easy to use have a lot of choices!😍
Not user friendly 1/5
By Ex weather channel app user
The help topic answers don't match what is actually shown on the screen. Needs better coordination.
Very Poor Quality; Another Comcast Failure 1/5
1). User interface is unorganized, and accessing previous screens is a hassle.
2). App has extremely limited utility and information.
3). Crashes or freezes fairly often.
*Comcast has a regional monopoly (as do all cable companies) and clearly has placed customer satisfaction at the very bottom of their priority list.
Worthless for reporting an outage 1/5
Comcast is on the way out for our household