No info I need 1/5
By m from pgh pa
The app is hard to navigate and doesn’t give me the info that I need.
Used to at least be useful... 1/5
I don't pay my bill on here or anything, but I did like that I could figure out if my wifi was being spotty or not. Since they took away this feature the app (and internet) is crap.
The app is efficient! 5/5
The app allows you a quick glance at your bill and service options. I like the fact that you can quickly view the app instead off calling for simple things. I would most definitely recommend the app to anyone with the Xfinity service!
What a Joke! 1/5
It’s designed for a monitor attached to a desktop computer instead of a compact design for a smart phone. TV is dead, Comcast. Get with the program.
Impossible to navigate 1/5
By Pink Amy
I just wanted to change passwords
It’s 2017 make the app for iPad as well. 1/5
This app is only designed for iPhone not iPad and is rudimentary at best.
Not good 2/5
By Lenne P
The app tells you that the service is connected when it’s not. There’s no way to report a service outage with the app. When you call a report of service outage it doesn’t update within the app that you even made a phone call.
Worthless app 1/5
Cannot ask a question as the app freezes up and quits responding. Not able to find out if it costs to have a tech come to the house to add a cable box in the bedroom. The app also has you sign in again when you ask to manage you plan or access any other information and it won't allow you to ask a question.
It does t show the current service & shows you have to compare it to the newer options for cable service.
Just stay away from xfinity 1/5
So tonight they decided to do internet service maintenance at midnight. I’m in the midst of streaming a movie and my service goes out. They have my email address - did they bother to inform me of a scheduled outage? No. I installed this app and have messaging turned on for it. Did they notify through the app of a scheduled service outage? No. The new app allows me to manage my service so I decide now would be a good time to adjust my cable service since I can’t use the internet anyway. The app helpfully tells me I can click here to manage my services then takes me to a web page that says I can’t manage my tv or internet services online and need to call them to be properly helped. What’s the point?
Just stay away. (Posted through my LTE connection because Comcast is down)
Xfinity service and app 2/5
App is good but may not accurate to show the usage. Internet service is below average and cost is very high
By dissapointed for this price
No star. Last version better for this price dissatisfied
Not user friendly 2/5
By PLEASE HAVE THE MOVIE on itune
I’m 30 yr old male , I know my techs & apps but when I make on time payments it doesn’t show it still shows my balance after 2 full business days. I call Comcast & they say oh that’s not your balance that’s your credit balance. But I Go yea ? It should say in bold words Credit balance not total balance due!
Poor Email Access 1/5
This app, which I use strictly to access email, does not consistently load/push emails regardless of settings. In this day and age Comcast should be savvy enough to have their app fetch frequently.
Channel lineup 3/5
This app would be well served if it listed the channels that we are subscribed to under the “your channel lineup”.
App says no service often even though the service is working. Also, after clicking on internet or tv and then clicking on a device, the back button has to be presses many many times before app returns to previous screen. Very annoying.
Complete piece of crap 1/5
Can't login can't do anything. A complete POS.
Ripoff. Scam company 1/5
Once you use the app to try and modify your service plan, it will not allow you to proceed. Even if you re-login. Cancelling the service instead.
This app stinks 1/5
It tells me to call now, as they are available 24 hours, but when i called at 9:30 pm, they are closed
So the app has no idea of how the business actually works
No iPad version 2/5
It is silly for a Corp this size in this field that has not yet made their app for iPad. Using the iPhone app is a nuisance.
Also, it would be nice to make more changes to the account through the app. Limited to viewing info and a few basics
By gil panzer
Worst app and company ever
It’s 2017. Heard of fingerprint login? Hello
Awesome app! 5/5
I love this app. It does exactly what I need it to do.
Bad app, bad app... 1/5
By Comcast Consumer
The app is terrible. Won’t allow you to make changes unless you up your charges. As usual horrible service from Comcast, anything you try to do redirects you to call 1-800 number. Why even bother to have an app...
App not that friendly 1/5
Hard to change things like email addresses where I would like to get the bill. Instead you are forced to use an address from Comcast that I never check.
Poorly designed and not all that useful.
Too many outages! 1/5
I don’t usually write bad reviews, but this outage issue is becoming ridiculous. The app works perfectly and notifies you immediately about any issues, but lately Comcast has been having so many outages and it’s affecting my work. I work from home and I am constantly having to explain to my boss that the internet is out. I am a loyal paying customer that is having to deal with Comcast’s issues and this isn’t fair! Why pay all this money for a service that’s never working? If this continues to happen then I will have no choice but to switch to another provider.
The App isn’t able to tell me how much longer I have on my contract.
Make an iPad version. 1/5
Please make an iPad version.
Convenient but lacks some options 3/5
This app is easier to use for basic information only, if you want to change your auto pay preferences you cannot do it from this app which is why I gave it three stars. I added the bank account info but there's no way to make that my default account so my payment was taken out of my old account which ended up causing me problems. Also, when i do change a setting, it says I'm done (which is great) but it has no continue button, just an arrow back which shows the unchanged info so theres no way to assure the info was indeed changed if you have other business to do on the app.
Not user friendly 2/5
Even hard to pay your bill! Sheesh!
LOVE ❤️❤️❤️ xinfinity 5/5
I have been with Comcast for ever and it just keeps getting better and better!!! The apps are amazing cause now I can trouble shoot without having to get on the phone. I can use my phone as an remote, find hot spots and manage my acct. I truly believe that broadband cable is the best and xinfinity has made me happy for many year. Plus you need to do your part and care for your service as you do a car. The car is not going to tell you it needs better service. Just keep in touch with customer service and see how to improve your cost and better deals they offer.
Click on help takes you to nothing. Reboot device is their answer for every thing.
The best 5/5
I love this company
Don’t waste your time 1/5
Incredibly difficult to navigate. Really can do a whole lot but manage your account
Where's my TV 3/5
Had service performed about a week ago...tech had to replace tv boxes...status of tv connection on the app is gone...cont find out how to get it back. I have had to restart the main box a few times since replacement, but can't see if there are any issues on the app.
Poor poor poor 1/5
Garbage app akin to their service quality and customer service.
Too awkward to use 1/5
By VAX Wizard
This app provides no help with logging on to xfinity wifi. And, xfinity.app discourages good passwords by preventing paste of a password. I must write down the password in clear text and then manually enter it in the login screen — which exacerbates the problem by simply going away when switching to, for example, 1Password. There is no way I can recommend use of xfinity wifi or this application.
Down sevice 3/5
Ive been usung this to report down service. Ive obly had xfinity for a month and ive lost service about 14 days out of 30. Lets hope it isnt a pattern.
Anyway an ipad app would be nice.
Useless App 1/5
This app serves no purpose for me. I want to use it to view/pay my bill but I have never been able to do either. I go to the .com & it brings me right back to the same useless page. Wonder what it’s purpose! Actually real ratings is no stars! ☹️
Where are my devices 1/5
Xfinity cable boxes don’t show up in my device list, so how am I supposed to send a refresh signal. More crap from Comcast!
No Cable Info 1/5
By Dr. Jay Play
For some reason the cable service tab has been removed from the app. I can only check my Voice and Internet service.
Super helpful 5/5
Easy to see what is going on with my account and change my billing. Very helpful and consumer friendly. Thanks!
Statuses and Outages are not true! 1/5
There have been numerous times that my internet cannot get connected or is extremely slow, and the app says there are no outages. Why do I pay more for the faster package and can't utilize it? So tired of them.
Not Happy 1/5
I’ve just got this service but cannot log into my account under primary email.. I moved 10 days ago into a rental and have a bill of $216 + that is due in 2 weeks. I was told I would be paying $114 per month.. I did have a tech come out for which I was charged $60.. which equals $175 +/-. Any advice?
By Quashedia Qua
iPhone X app doesn’t work properly 2/5
Currently the back arrow does not function on iPhone X. The app needs an update to address this. Viewing past bills or trying to go back a step when paying your bill doesn’t do anything. Have to close the app and start over.
Rarely ever works 1/5
9 out of 10 attempts are failures! It rarely works and if it does work the info is wrong or xfinity is unreachable for hours! And good luck talking to someone that speaks English and there is no way in H*ll your talking to a supervisor!