Not just the app but the company in general is just garbage and the only reason I say that is because if I'm paying over 100 dollars a month for cable and internet, I don't expect there to be "outages" every 48 hours during the prime time that customers watch tv! Which is at night!
My TV keeps getting frozen or loose connection like 5 times or more everyday why?
Doesn't let you view your account details 1/5
This App is called "My Account", but it doesn't let you view even the most basic account details. For example, if you want to view the internet speed that you pay for with your "Account", you have to go through about 10 menus before it opens up Safari and directs you to the Xfinity website. Once you are on the Xfinity website though, it still doesn't actually tell you the speed you pay for - it only tells you the name of the plan...
I really don't care what the company decided to name the plan - that matters to me zero percent... what I care about is what the plan DOES. If the "My Account" app can't tell you the most basic information about your account like that then what good is it?
This company has never cared about consumers. From the constant raising of their prices, to opposing net-neutrality, to obscuring account info in their apps, they have shown nothing but contempt for the needs of their customers.
User friendly!! 4/5
By Nica Fit
Yes, I give the app 4 stars it was very smooth and easy to use when needed! Bill pay was also a plus for me..refreshing the boxes without having to call for me was the best idea...
Easy to use 5/5
By Sarah Jo 11
The app is very nice, love how easy it is just to go on and pay my bill within seconds.
They took a pedestrian app to a new low 1/5
Neither e-mail or text to reset password worked.
Restart device feature doesn't work.
Troubleshooting is useless.
Schedule a call??? Really?
Could it get worse? YES 1/5
This app is crap, if you think talking to the incompetent operators is upsetting, try trying to communicate with an unfriendly operating system. Comcast is out done itself, in customer dissatisfaction with this app. Yet another reason I am glad that I am cutting cable television. Of course I will be sticking with the Internet but as far as cable TV snip dingle.
Used to be good 1/5
What the heck is going on? I can't even make a payment or load a credit card.
Easiest way to pay my bill 5/5
By TJ Durkin
Pretty slick, even easier than the website.
Pay bill. But you can't see it. 1/5
What a horrible company.
It's a struggle to even log in. Information is completely wrong or different then when I log in via desktop. How is that even possible in 2017?
By David Cubells
Serves no purpose. Waste of time. A nothing app.
Terrible terrible. WorthLess.
Avoid if possible 1/5
Garbage app made by a garbage company, that overcharges for its hot garbage.
By Yonik Grg
It's so fastest internet comparing to others
Endless Loop 1/5
Trying to connect to customer support via text/chat is an endless loop with no actual connecting going on. I am thoroughly disappointed with Xfinity as a whole.
Not Helpful! 1/5
This app is not helpful at all! Doesn't let you do anything with your account!
Needs lots of work 1/5
Not up to date at all.
Login option is bad 1/5
Have to type credentials every time I open app, cannot save details or use fingerprint.
I hate xfinity 1/5
The app is not clear and it's not helpful, I can't even understand my bill
Inaccurate information 1/5
The activity listing is inaccurate and incomplete. I have 2 Comcast accounts and the information concerning them keeps getting cross contaminated with information from the 2nd account. Also the service center location for Palatka Florida is showing an old location that is more than a year old. This could be a good tool if someone takes the time to perfect it.
Convenient App 5/5
It works well with the iPhone easy to use!!!
STILL can't save bills 1/5
There's NO option to save the PDF of your bill! Every other app gives you the option to save the PDF. I need to save these bills for multiple reasons and after 12 months they aren't even available! There's an option to print, but doesn't that miss the point of going paperless? I'll switch back to getting mailed bills unless they ever fix this.
Slow and buggy 2/5
"Be the first of your friends to like this" -- must be a reason no one is liking it.
Very good 5/5
Funcional app to customers.
So terrible 1/5
Really, it's just so horrible.
Hate this app 2/5
Nothing seems to be correct. Have no ide what they are showing. The previous app had more functions.
Excellent App 5/5
I love this App!
No alert for service down? 1/5
A very bad app. Even after looking for this obvious function, there is no way to receive an alert over your cell carrier if the comcast internet goes down. This should happen before I have to open the app and look. Add that feature.
What's the point? 1/5
This app doesn't actually do anything
Worst app on my phone 1/5
By Key West steel drum musician
Page which enables you to store password disappears before you can use it. Does not store username. This is my email address, which takes forever to type.
No bandwidth usage. 1/5
Nice app that barely does anything useful.
Completely useless for the most basic reason 1/5
When your Internet service is down, and you use your cell phone data plan to connect to this app, it uses the cell service to tell you that your connection is great. If you try to find a way to contact Comcast after business hours, it will tell you to use Twitter, or to go to a service center. I do not use Twitter. And it is midnight. And the service I pay for is not working.
Total garbage 1/5
Whoever created this app , needs to have there head examined, its of no help whatsoever
Nothing is accurate, why? 2/5
I use the app to pay my bill every month when I am at work however... Do not go off of what it says you owe it is wrong. I made this mistake once and only once, make sure you have already looked at your bill and put the amount that your bill says you owe. Also nothing is updated in this app, why can't I see my payment history. Very frustrating, for as much money as Xfinity pulls in they can pay for a 5 star mobile app, I mean really?
Apple Pay does not work 1/5
Apple Pay has not worked since I installed the app. It's the only reason I have the app on my phone. Whenever I try to pay my bill through Apple Pay, I get the error "We were unable to complete your request".
Not user friendly 1/5
By It is me beck
I can never find anything quickly on this app except how to make a payment
Awesome App 5/5
On this app you can keep track of your data limit and pay your bill. It's awesome and handy.
Go Xfinity 5/5
By Sweetness 621
It's just like the service they provide...Horrible! 1/5
Lousy app. Not user friendly. Doesn't always work and freezes up.
Always incorrect when needed 1/5
By Spunky Effingham
When my services are out, everything is green dots. When everything is fine, red dots. Comcast is so bad.
Great app! 5/5
No connection 1/5
By LRN 50
The app does not provide a way to check connection as I was assured.
Easy to use 5/5
App icon is now too generic 3/5
The old app icon was recognizable.
This icon is just another mostly white icon.
Icon should have just been made a big X. As in X marks the spot for the billions in profits CCC LLC pulls in every Q.
By Troop lollipop
I'm trying to reschedule an appointment and it keeps on crashing even after I restarted my phone.
11 Ridiculous Apps, None of Them Work 1/5
How about 1 app that works? Do we need to be paying $400/month for things that work as intended???
App is TERRIBLE 1/5
Who put this app together a child?
Can't pay early, can't talk to an agent. Very, Very limited.
"My Account"? Really? 2/5
Renamed the app to "my account"? Who thought this was a good idea? I went to search my phone for the app and thought it had completely gone missing.
Yes. Literally giving two stars because that's the stupidest thing I've seen someone do in an app update recently.
Mr B 5/5
By Walking life
Love this app,so user friendly & easy to navigate!! ⭐️⭐️⭐️⭐️⭐️ Also the ability to schedule a call back & to send refresh signals to you're devices,right from the App!!