I'd give Comcast zero stars if I could 1/5
This app along with the Xfinity Connect app have been broken for over 2 months now. The login screen has a technical glitch that won't let users log in, rendering the apps completely useless. You'd think this would be the first thing Comcast tests when releasing their apps. Apparently no one at Comcast has noticed. These apps pair perfectly with their equally dysfunctional customer service.
By LeTricia 5555
I love this new app. So easy to pay bill. I love all that it does. Thank you for making it super easy to use.
The Un-App 1/5
This isn't even a real app, but just takes you to the Comcast website. Why have an app at all?
The app is useless. Have to search for everything & yet still make long phones calls.
This is the second time I pay my bill on the app after I enter all my info and hit pay it says unable to process so I try it again and says the same thing I then look at my account and both payments went through no reference number or anything SO NOT COOL!!
iPad app optimization? 2/5
This app needs to be optimized for iPad.
This app just became better for me 4/5
By Mommy of Twins +2
So, I've not had much use of this app but after a power glitch that knocked out our internet, I was able to reset the modem with the app. It's also reported an outage. The only thing so far that's been frustrating is that you constantly have to login. Wish it would keep you logged in. Not like there's anything to be stolen.
Need new remote 5/5
Now that there's no need to point the remote at the cable box, it'd be great to have a redesigned remote that's more comfortable. Besides that it's a great app with being able to refresh cable and Internet remotely.
Great app 5/5
By Seattle demise
Let's you check your account and manage everything
Horrible app 1/5
17 Jan '17 update broke the app 1/5
Yesterday's update broke the app. Un-installed and re-installed and it's still broken. App won't even open...nothing
Amazing app 5/5
It is great that I am able to restart my modem or boxes without having to even touch the boxes. I absolutely love my comcast app and service
Needs landscape / iPad support 1/5
By N/A 1234
This app needs to support landscape for larger screens for iPhone 6+ and 6s+ and the hundreds of millions of iPads.
Another terrible app from Comcast.
Still not great 2/5
Unless there is a known outage, the app is useless for figuring out why your connection and speed is crap-slow!!! Works to pay your bill, and to look for outages. But really, other then that, it's pretty useless!
Do NOT like this app!!!! 1/5
This app is horrible!!! When trying to pay my bill, it said I was unable to do so after hitting submit, so I tried again, got the same message. When I called Comcast they said, sorry but there isnt anything we can do. Call your bank. So needless to say, it was deducted twice from my bank account!!! Will not use it again to pay my bill. Thanks Comcast!
Worst App 1/5
Over and over again I have tried to get a log in screen to come up. The connect app tells me in notifications I have email but won't load the email. If it wasn't the only game in town I'd have a new service, as the Internet is slow at best and even with HD their servers aren't handling things for television. I'd give them no stars if I could.
Only supports one account 1/5
By SPCM Maurice
Can't do much with app except pay bill. Otherwise useless.
Don't bother 2/5
By Dr Louis s
Does very little. Fails to recognize my tv boxes. Useless for solving technical problems. Mostly a waste of iPhone space. Best use is to schedule home visit, which can be done by other means.
Even review module not fully functional- no way to finish review
Simply the best 5/5
I really like this app.. nothing els bi can say.. it's my opinion.
Love the app! 5/5
By The Peaches
Easy way to check for outages, pay bill, and monitor data usage.
The app offers to send a signal but then when you try it says it is not working and you have to call anyway and waste all the time on the phone. Then after the problem is fixed the app still shows the box is still not working when it is. What good is that
Great app! 5/5
I love this app, it definitely comes in handy when I need to see what my bill consists of and I can even schedule a customer service rep call me and they do in the time requested. I can do anything in this app. I highly recommend it.
This app was better when users could change series priority. Now users can only change priority using the remote. This is a ROYAL PAIN.
Comcast = Worthless 1/5
By C money$$$
The only thing worse than this app is the customer service. They are worthless.
Never works, like their internet 1/5
I wanted to change my wifi password along with my modem name..it says I could do it on app I've done every step it say but still nothing I can't find or not showing the wifi/modem settings...I'm so upset..
Complex and ill equipped 2/5
By Art fern
I like my service
The app is quite lacking usability
By K. Calvin
No help, just like the customer service. I only have Comcast because it's the only internet company in my area. I wish I could get something else. Completely useless in customer service.
Cannot do speed test on app 1/5
Should be able to conduct Wifi speed test using app and send the results to Comcast / Xfinity.
Please leave and NEVER come back 1/5
Comcast app is the same BS as all their service. Whatever you like to change with your service you should call their "professional" customer representatives. Do you know it is not 1984 anymore?
12/13 update - app was updated and got worse, if it is even possible.
I am reading all these 5 stars reviews and wondering what kind of internet you people had before comcast?
1/13 How many times should I activate my appletv apps on your retarded service?
Don't bother 1/5
Just downloaded and quickly deleted. Not for iPad (although I'm using iPad to get app!) won't even let me log in, just sits there looking stupid. Why am I not surprised?
This app is useless 1/5
That is really all there is to say.
Save PDFs 1/5
Why can I not save my bill as a PDF and share it. Who the heck prints their bill from a mobile app? I guess hiring good UI people is too expensive for a company that has $5b in rev.
By Skeeter's 2 cents
The service is amazing.....and the app is equally impressive! Had VERIZON 75 Mbps service. Was only getting 45 Mbps max on wifi. XFINITY 200 is pumping a 230+ Mbps signal in on my wifi now. The app makes it super easy to check on and adjust the network. Love it!
Irritating to use 1/5
I was immediately turned off by the fact that the app is fixed portrait view. It's virtually unusable on my iPad. I didn't get any further then the opening page, so maybe there are some redeeming qualities in the functionality.
I hate my life 1/5
By Chillin sly
Xfinity is the anti christ, they will make u hate your life i you can avoid using comcast avoid
No way of calling 1/5
It says leave a # some one will contact you , but yet you enter and confirm you get nothing! Our service has gotten so slow it take forever to load, running your data up!!
It does not appear change wifi password 1/5
I tried to use the app to change my wifi password. It did not work. The app did give me access to my billing information, though. I called customer service, but the tech only offered to help me change the password rather than help me use the app. I am disappointed.
Does what I want 5/5
Great app. Easy to use. No issues.
Simple and easy to use. 5/5
I was really surprised at how great this app is. Simple and easy to use, with a lot of features. Great job!
Terrible app 1/5
You are aren't able to reset cable boxes. You can only reset 1 and then you have to call tech support.
Camera doesn't recognize credit card 2/5
By AB MIT
Camera doesn't recognize credit card
Poor Quality 1/5
Nothing in their service is reliable
Love it 5/5
Ease of access and no need to visit local office as much. Would recommend to anybody.
Awesome app 5/5
Very easy to use. I have the ability to pay my bill and check any outages in my area. I highly recommend this app
They Do So Little With So Much of Our Money 1/5
By M Blizzard
Well I guess this is just another example of Comcast proving to their customers just how little they care. This app is suppose to help you manage your account yet for the most part all this app does is allow you to pay Comcast. You can do that right away. But need to "Contact Us" all this app will do is allow you to schedule a call.
For everything e;see it is pretty much just a platform to send you to the Comcast website where it makes you log in again to receive the same type of run around on solving your issues. Worthless!
ONE APP CRAP 1/5
You can make one app that does everything all your apps do instead of a 10000 apps of crap how about one app of crap you could do all that and a hell of a lot more with one kickas? App ever think of that no typical comcast crap for a shi?load of money oh I'm sorry the apps are free I'm so fuc?ing shocked being comcast I would expect them to be a million dollars thanks CONCAST
Sad app, ok service, RAISE THE PRICES! 1/5
Functionality is hidden.
TouchID is horribly implemented & slow.
Too many links to web pages outside the app - & SLOW to link, no matter the device I use.
Why bother? 2/5
Not even worth having an app when it doesn't simplify your access to your account. It shows your bill and what you have as an order. Can't access your email from what I've seen. Every time I need to do something with the app, it sends me to the site. Might just as well go to the site and do every thing there
Absolute worst 1/5
I don't even care if my autopay is screwed up or my internet is off. Anything but dealing with this app for a minute longer