Great App 5/5
I love being able to set WiFi on/off times for our son. The tracking feature is excellent because it shows us just how much time he spends with his online devices every day.
Shaky start; Great recovery 5/5
By xFi app supporter
I had issues connecting to my router, called support and did not get the help I needed.
Downloaded xFi app to try and self diagnose the issue. I was still not successful with the connection issue, but loved the app. I gave feedback on the app and received a call the next day.
The associate was not in support, but was so customer oriented and helped me establish my connection.
I appreciate the extra effort and the ease of using the xFi app.
If you have Xfinity internet, you need this app. 👍🏼👍🏼👍🏼
Dear Developer 5/5
By Nikki 1122
I am unable to use this app. It logs me in then tells me I need to upgrade to use the services. I select upgrade and then it tells me I have the most upgraded equipment. I try to refresh then it hangs and says we are having trouble please try again later.
Edit 11/22... I sent an email to the email address provided and I was contacted the next day. My router was appearing as offline and Comcast quickly resolved the issue. I tested the app and it is working excellent. No more turning in electronics for the kids, now I can just set bedtimes and no worries! Thanks Comcast!
Helps me keep track of who I have actively on my network and notifications when there’s a new device. I love it especially with the GIG SPEED service & XB6 GATEWAY
Great App 5/5
X-Fi is a good app. It's great to show who's using the most data. I just wish there was a master password set for the app. If I choose to pause access to a device but my kids can go to X-Fi settings on their TV's and just un-pause it themselves! But overall I have most devices named and can monitor them well.
Good WiFi 5/5
Not a writer. Good job though.
Great app 5/5
This app is great. It allows you to monitor and control what is connected to your WiFi, and how much each device uses it. I highly recommend this for people who want to ensure their WiFi is secure and not being used by unwanted devices.
Waste of time 1/5
Trying to initiate newly arrived upgraded device and around and around the app takes me right back to square one.
Comcast’s reputation for employing 20YO technology in 2017 precedes it. Comcast: most hated and inept company America
Works well, allows on-the-fly device/profile network pausing (appears to be MAC blocking). Profile based parental controls and sleep timers too. This is very useful, it’d be nice to whitelist a device/profile so you can shut down all the kids and not parents, for example.
Not compatible 1/5
Comcast just sent me upgrade equipment for my modem and WiFi that I did not ask for. The instructions said I need to install xFi on my iPhone to install the WiFi. I installed xFi and followed the instructions but it did not upgrade the WiFi. I was able to get the WiFi activated without the app. Now, every time I try to use the xFi app to manage the WiFi, it says I need to upgrade. I called Comcast to troubleshoot the problem. It seems the upgrade equipment they sent me is not compatible with the app. In short, this app is useless unless Comcast sends you the Cisco system. The lesson learned here is don’t install anything Comcast sends you without your permission.
Great App 5/5
Very great to use can always manage your wifi i give it 10 stars if i could.
Works Great! 5/5
Don’t use it often but when I do it gets the job done!!
Accuracy problems 1/5
Too many times I will see a jump in my data usage. I will check and all devices will be paused or not in use. Where is this usage coming from. One time it said my son’s xbox was in use, but I was physically looking at it and it wasn’t even plugged in. How are we supposed to track our usage so we don’t go over the “data cap” if there is no way to do this with any accuracy?
App is awesome love it
Great app! 5/5
By Jaxxon gagala
This app helps with putting my kids to bed, I don’t need to take their phones, I just click one button and turns of the WiFi. As Jackson 5 said, it’s easy as 1-2-3. Also, it’s quick
Awesomeness in our hands
Love it. All the control u need 5/5
Cool when it worked 2/5
Used to work. Then got new modem. Now the app asks to upgrade which dumps to Comcast website, no cool icons or network info, just stupid usual account info.
Troubleshooting said which modems you have to have, My new one is not it. Comcast, why do you not keep apps and equipment synced???? Duh!
Needs a few bug fixes but overall it’s a good app
Should turn sideways. 3/5
Should have the ability to turn screen like the other apps.
Jose Vidaillet 5/5
By Isael Pena
This app is great.Gives me full control of how my family and kids use the WiFi.
Great app 4/5
By L Ravi
I am trying to control usage and could see the devices use very easily...
Great App! 5/5
I love being able to assign devices to members of my household and keep track of usage by device as well as person. App works great and is easy to use.
I love this app I can control how the kids use the WiFi and turn it off if I want to
Gateway xfi app 4/5
By Joe Smooth N.Y.
This work good but it’s takes to long to make changes like pauses or add on’s
Great App! Easy to use. 4/5
By Noelle's broke
I usually use Microsoft Family to manage my son’s use of the internet, but I can’t do it with other devices. His school sends him home with a Chrome Book that I don’t have parental controls over.
I use the app to ration out screen time for doing chores or block inappropriate content.
Great & simple to use. My only complaint is that the app crashes fairly often.
Awesome app👍🏽 5/5
Love this app,makes it easy to control the WiFi throughout the House and set parental controls for my kids.
Great App 5/5
This app is very informative and allows me the ability to connect to my computer,home and phone with ease.
Will Not Work! 4/5
I was excited to hear about this app and all the features, but there is one problem. I can’t even open the app! I have uninstalled and reinstalled multiple times. Signed out and back in with no resolution. When I open the app and sign it, a message is displayed that says the gateway is in bridge mode and I have to disable it to access the app. Ok. No big deal. Call Comcast and they disable the bridge. Go back and refresh the app and nothing. It still says it’s enabled. Sounded like a great app and if/when this is resolved I’ll update my review as needed.
Issue was resolved quickly and now I have full access. No issues with the app so far. Really like the idea of being able to control how much time my kids spend online. Great App!
XFi is Great 5/5
The xfinity xFi is great, easy to use and manage your home network
xFi app 5/5
This app has a great user interface. I'm very happy with the control you get from this app to control your home network. Being able to assign devices to profiles makes it so much easier. One thing that I feel like is great is that you don't have to be on your network to make changes to it. Great app.
Great App 5/5
This is such a good app on so many levels. Gives full view of all activity and devices on your network.
This is an amazing app that really lets you see what’s going on and helps with kids. Love the on off button if it’s chore or outside time..
My family loves it 5/5
By Startbucks lover
It’s really good cause you can control the WiFi
Exactly what I’ve been wanting! 5/5
The devices should have a drop down to see the information instead of having to select them and then scrolling down to select more info. It’s very difficult to try to identify them all to assign by the generic names the devices generate. It would also be much easier if we were able to do this while selecting devices to add to profiles. Also more profile thumbnails would be nice but doesn’t matter much. And being able to organize profile order would also be nice to order by usage instead of alphabetically.
Great app even if my kids hate it!
It’s nice! 4/5
It makes me happy
Fasters and excellent! Thank’s
Worked great for a week, then not, then works again 4/5
By N8 G.
Downloaded it and it worked great for a week. Now it says “settings currently unavailable” and when i try to activate a gateway, it says that it can’t find my gateway. What happened? It was a really useful app. Now it’s useless. Changed to 4 stars after initial one star. I unplugged gateway and plugged back in. Now it works like before. 🙏🏻
By Fair at best
Just setup new WiFi
Easy to complete
XFi pretty decent app! 4/5
The app is pretty decent to monitor all your devices and your household internet usage. However, there are a couple of additional changes I’d like to see:
1. Since I have a capped monthly internet usage (i.e. 1TB/month), I’d like to see a data graph that would show average per day (to stay under the cap) vs. current accumulated usage. This would allow me to make better choices regarding curbing my usage to stay under the cap.
2. I’d like the app to show accumulated usage per device. This will allow me to see which device is using the most data on an accumulated basis.
3. Lastly, I’d like to see an iPad (or tablet) version of the app since I use it quite frequently on my tablet.
In summary, the app is pretty decent to monitor your devices for security and with parental per device controls that are really nice.
I love that it will text & email me when a strange device logs in and create an identity for them I can block! (and unblock if I find out it’s just some friend of my kid who brought over his DS). I love that if my kid’s not doing his chores I can pause his devices without inconveniencing the rest of the family. I love that I can set bedtimes that will stick! No more late night surfing from the bedroom!) I love how easy this is. Seriously, easy enough an English major can do it. More pictures, please! I need some skeevy looking pictures for intruder devices, more kid picks & funny animals for kids & a gaming rig pic for my youngster’s windows tower/battle chariot.
By Gorda 2001
Amazing app, makes life easy and in the know!
Amazing app 5/5
Love it super easy to pause an play agin. Great tool to ensure kids don’t sneak back on there electronics on school nights and great to pause everything for meals.
Set up the modem by myself with the help of this wonderful app. Best app I’ve used in a while
It’s a good start, would love to see improvements 3/5
The app is working as the advertisement stated but there are a couple of things I would like to see to make the app better. The only way to have a one button pause all at this time is to have all devices on a single profile. I would like a pause all button that supersedes multiple profiles. The bedtime feature is nice but does not cover the times like the old access hours did. I am to make sure the kids have homework time and have to manually pause the devices each day so that they have the motivation to do the homework right when they get home.
I currently have 6 profiles ranging for first grade to adults and house devices. I do use and like the software but would love to see some improvements.