It makes it hard to get more than one update... what if your food STILL hadn't arrived
Great coupons 5/5
They keep me using the app
LOVE - 5/5
Best food ordering app - easy to use & you also get coupons towards your next order. How rad is that. Thank you - I will keep using Eat24
Sometimes it's the only way I feed myself 5/5
The app is great, it's my life that is sad. I love the jokes and cute things in the UI. Thanks!
Miss communications 2/5
I ordered through the app and the order came out messed causing a delay in my order.
Usually when I order by phone I get my food in minutes. May use it one more time but this first experience does not inspire confidence.
Eat 24 you have turned into the worst delivery service that I have ever seen in my life in fact you never deliver it's always pick up everything is for pick up, sorry I'm deleting your app and I'll never be using you again and I'm gonna tell my friends to look and check it out nosy also! Goodbye
Eat24 is the bomb! 5/5
So easy. Great customer service. Awesome food options and it's easy to get updates. I rarely get my food late and if I do, it's handled in a jiff.
Terrible Customer Service 1/5
I emailed my complaint but they ignored me. Posting below to warn others:
Using Eat24 has been one of the most annoying and unsatisfying customer service experiences I’ve had recently. For a service that claims to be “as easy as 1, 2, 3”, I did not experience such easiness. I placed an order to have lunch delivered at 11:50am. Let me explain in 3 easy steps my complete satisfaction with your service.
1. I received a call and text from Eat24 at 9am asking me to call them back to confirm. The reason I am placing an order online is for the easiness. Why you making me call you?
2. At 11:18am I received a text and call that the restaurant I placed an order is closed. That’s funny because we are located across the street and I know for a fact that it is open at 11am. But again, I don’t have time to deal with this, so I live chat with the Eat24 representative who lets me know that while they can find a new place for me, there is no way they can guarantee delivery by 11:50am. Thanks a bunch.
3. My credit card was charged for full order and it’s going to take 3-5 business days for my refund. Annoying!
I had to scramble last minute and grabbed some coworkers to pick up pizzas and we were somehow able to get back to the office by 12:25pm (so definitely running late for our 12pm meeting). This last minute mess could have been prevented. They def lost my business and trust!
Needs work BACK TO THE DRAWING BOARD 1/5
1. I can't create account and my Yelp account doesn't work
2. It limits search to 7 miles. What? Was this app developed by someone sitting in their parents apartment in the Bronx. Certainly not from the Midwest.
3. Worst of all, it doesn't have a way of selecting all restaurants. Had to individually select each restaurant listed.
4. Even though I have about a dozen restaurants within a mile of where I live it only picks up one.
Easy and convenient! 5/5
Easy and convenient! Use this app almost every time I order food whether it's delivery or take out.
Ms. Michele M 3/5
When I try to use it always comes up, "no restaurants found". All of these restaurants are all around me, I sure don't understand this. I even went to my Yelp app and it let's me in to all of the restaurants in downtown Richmond all the way out the EKU by-pass. I just tried to get info on delivery from Jacksons down on 3rd street, just a few blocks from here. Told me to download the EAT 24 yelp. It would not let me go anywhere at all. What is all this about??
So easy.... 4/5
By Mad ripper
I love ethnic food but the communication can be difficult at times. This app makes ordering easy, fast and re-ordering your standard meals is a click away! Only wish more restaurants would join in. It makes checking out new options or finding unknown gems easy. Just get it and see for yourself.
Sad simple story 1/5
Ordered a pizza. It never came.
Needs Design Improvements 4/5
I use this app all the time. I hear A lot of bad things about their customer service, but I haven't encountered that issue. I think the app needs improvements, like storing directions with the address. This app keeps losing that information on updates. They also include restaurants that no longer deliver to my address. Me up also constantly tells me that the chef has tweaked their menu when I reorder even though the prices and the items are the same. Other than that the service has been a must have for me. I've downloaded other apps like GrubHub post mates Munchery and Uber eats and none of them compare to the service it's cheaper the app is better.
Only downloaded the stupid app for the coupon code that only works on iPhones not iPads... stupid
No landscape support 1/5
When viewing on an iPad landscape mode is not supported
Needs Work 3/5
The app works fine for until I come to payment. I get an error when I try to use my card but it charges the card. Other than that, I would give the app a higher rating.
Shocked by bad reviews. 5/5
I'm shocked by all the bad reviews. This is really the only app I use for food because i'm cheap. They give coupons often & every employee i worked with was super friendly and helpful! Sometimes the restaurants screw up, not the app.
Use it all the time. I pay thru PayPal which is convenient. Food is usually fast and no major problems. A lot of the times they won't read the ADD condiments extras. Especially not adding utensils when delivering to a hotel room. But the app work fine.
It's not 24 hours 1/5
Don't let this app lie to you it's a scam. I ordered food and at 12 midnight I asked where it was. Guess the place was closed but they still charged my card. SCAM. SO NOT TRUST !!!!!!!
Easy to use! 5/5
This is a very convenient and easy to use app!
It was my very first time using this app to order my food and I was given an estimated delivery time of 30-60 minutes. I ordered from Athens pizza and over an 1 1/2 later I checked on the status an they totally skipped my order. 3 hours later my food was delivered and I was offered 10% off my next purchase haha never ordering through this app again!! What a joke!! 0 stars if I could rate it that!!
Very helpful 5/5
Live support responded within just a few minutes. They helped me figure out filtering what was open for a late night order. Still found exactly what I was looking for!
Works as intended 4/5
By West Haven Listener
Decent app. Should have tracking within app not just texts.
There are five dollar coupon did not work. :-( 2/5
By vinny fin
Maybe I didn't read the fine print, but they promised a five dollar discount when I use it for the first time… It did not show up. Maybe it's on a future order, but that's not appealing either
Coupons don't work 1/5
By Eat24 Hater
Horrible experience. Waste of time. The $10 coupon didn't work on the ipad (phones only, even though it does not say that on the coupon). So I downloaded it on my phone. Of course, now I'm not a new user---even though I've never ordered anything---and the coupon still doesn't work. There are too many better options out there to waste time on this app.
Yelp is the worst tech company period 1/5
They could care less if they ha a million bad reviews. They have no competition. So expect horrible non existent service and complete bull
Unfriendly and doesn't respect coupons 2/5
Bad user experience, won't respect coupons because "can only redeem once" even though it's my first time? Punishes you if multiple people in the same household. Back to seamless.
By Christopher Kumiega
This app still has to work out a lot of its kinks!! I've used there app more than 100 times and consistently end up with more and more problems. Restraunt's call to say they don't deliver to certai address s and then delivery fees jump up after you have already agreed to a certain fee! And there customer service chat is just useless! Calling is the only way to get some help and your better off just dealing with the restraunt direct lost of the time! They grew to big too fast and can't seem to handle there current business!! Besides having a list of restraints to scan thru this company does nothing!!
Convenience at your fingertip 5/5
I've used this app a couple of time at different venues and different types of food and I must say I have not been disappointed with their suggestions... Still have my own favorites though!!! Nothing but LOVE for this app 👍😃
Loyalty points gone!!! 2/5
Restaurant has loyalty points that is able to be viewed. Yelp removed this feature. Please put back!!!
Promo doesn't work 1/5
By Wish I could downgrade the app
Downloaded app to get a $5 off promo which then wasn't applied to my order.
A swing...and a miss. 1/5
I regularly order delivery from apps (i.e. eatstreet or GrubHub) and it was very challenging to get my food through YelpEat24. I was in a hotel so I didn't know where to indicate the room number and I'm unaware whether the delivery driver can deliver directly to the room. My food arrived 20 minutes late because of this and the driver acted as though it was my fault.
Time wasting 1/5
After I got my confirmation they made me wait 2 hours then they cancelled my order which is ridiculous and time wasting.
Abuses push notifications 1/5
This app has now started using push notifications to spam people. There's no way to only opt in for delivery notifications; it's all or nothing.
One of the Best Take-Out Delivery Apps! 5/5
I've tried most Take-Out, Delivery and Restaurant Apps and give it to Yelp to be one of the Best! Easy to use. Best choice of Restaurants. Accurate when it comes to delivery times. Great updates and choices and how to receive them. Overall great App! Thanks Yelp!
Mom on the go 5/5
I'm a busy working mom and when a home cook meal doesn't fit into my hectic schedule this app is a saving grace. Variety of restaurants and Apple Pay available. 👍🏽
Excellent app 5/5
Very user friendly, great services.
Easy to use.
By Bounce Council
Can't search by restaurant name. Also, no map to scroll and look for that "one restaurant you can't remember the name of but know where it is". So annoying.
Changes Chinese overcooked noodles 4/5
The delivery was fast, well they estimated one hour and got here in 50 minutes.
The app worked perfectly, no problems there.
The restaurant brought the worst pan fried noodles ever prepared. The sweet and sour chicken was soggy, like the chicken had been sitting in the sauce for hours. I was extremely disappointed as this was our Mother's Day dinner. I will never order from them again. Horrible.
They don't "have your back". 1/5
I had an order that was missing items. I contacted the driver as he was driving away. He said he would be back in 10-15 minutes. He didn't come back, ever. I contacted the restaurant and Eat24. I expressed to them that I still wanted the delivery to be complete and didn't want a refund. I was told by both that they were too busy to do deliveries and that I was going to be refunded. Eat24 did not "have my back" as it says on their app.
Both have lost my business.
Easy Breezy 5/5
By Chef JoBleezie
Unlike another unnamed food delivery app Eat24 was smooth and simple. It was actually better than the desktop version. Food apps are promoted as being easy and cool but that is not always the case. Eat24 was awesome for this impatient busy body.
Chat doesn't work for iPhone 1/5
Chat doesn't work for iPhone
Creates a problem when your order doesn't show up and no one responds on the app.
Very user friendly 5/5
By steffin king
Very user friendly
Love it! 5/5
Great customer service! Really helpful!
Easy to just add to the notes of each dish if i need anything on the side or just to not add something "sauce on the side"-"no tomatoes"
The last updates have made it a great app!
Paid and No Order! 3/5
Paid and No Order!
Very convenient 5/5
Really easy to use
Do NOT trust this app 1/5
I ordered with this app and money was taken out of my account, but the order did not get sent to the restaurant. I called and spoke with an representative and was told that they seen the transaction but I would have to wait 24 hours for a refund because there was a glitch with the system! I said why would I have to wait and they said they were sorry and offered me a 5 dollar coupon. That coupon would not feed the 15 people in the home waiting to eat! They did nothing else to try to compensate or fix the issue that was caused by using this app. My recommendation is to just call the place you want to order from directly or go to the website. This is a useless glitchy app that you cannot trust with your debit card. Even when I stated that I was going to leave this review they told me they understood. No concern no anything. I encourage you to not use this 3rd party app!! I would give 0 stars if I could.