Awesome Sauce! 5/5
Fat and happy? Fappy!
We Love Eat24! Best app ever! Easy to use! 5/5
Fast & cheap! They deliver way faster than Uber Eats! Plus they send you coupons periodically! Easy cheap delicious eats! Plus the accept paypal! I’ve been using you guys for years! 👍🏼
I've tried them all 5/5
And I always come back to EAT24 ❤️👌🏼
Great app! 5/5
App is easy to use--more coupons would make it even better!
Downloaded cos of a coupon, which didn’t work 1/5
By Hangry #285739 (probably)
I was given an active coupon for this app, for a discount on my first-time order. I figured “sure I’ll try it out.” Downloaded the app, prepared an order, and tried to use the coupon... only to be told the coupon was rejected because “it’s for first-time orders only”.
This is literally my first order. What do you want from me?
I followed all the instructions and all the fine print on the coupon, so, ya know, 🙄. I feel annoyed and misled. If you can’t even bother to make your advertising campaign hassle-free... Deleting this app.
There are better options... that actually deliver. 3/5
Order status is not accurate.
What's with all the "pick up only" restaurants? When I switch to another service the restaurant is available for delivery.
I would guess that 99% of the people use this app to have their food delivered. Thats how this app is advertised. So...
I hate this app so much I am leaving my first ever review 1/5
You cannot see anything about your order once it is placed. And it forces you into using addresses it recognizes and allows no editing in the case of an unrecognized address. The order history tracking is useless. So frustrated.
Failed the first time 1/5
I tried using this app for the first time and ordered two meals of sushi, and the estimated time was an hour. An hour and 15 mins later, I call the restaurant and they tell me to contact eat24. I contact eat24 via the chat system and they said they were "looking into it". I wait a couple more mins and I get a message saying my order had been canceled. I ask the support person why, and they said that the delivery service they use refused to deliver my food. Had I not contacted them, they wouldn't have even let me know that my order was canceled! So frustrating and awful.
The Bomb! 5/5
Truly fastest easiest way to order and pay for your favorite delivery or pickup. Will even keep you updated on your order if you want.
Order didn’t go through- still charged 1/5
2nd time it’s happened- contacted customer service and all I got was an offer of a $2 coupon- and a “try again but make sure you *insert some stupid cheat code way to order*”. Ok- so I’ll be out $15 to start and spend another $15 and HOPEFULLY it goes through so regardless I’m spending $30 and out $15 for 3-5 days. Eat24- get it together please. Also, F**k Your app- no one likes to be charged for something they won’t receive
Need more selections 4/5
By Billionaire Boyz Club
Need more selections
Easy to order 4/5
This app is helpful ordering lunch for long work days, just can't wait til more businesses get on board to widen the variety.
Grub hub is your dad?! 3/5
Please tell me yelp isn’t a part of Grub Hub?!?!
Great, but ... 1/5
Minus 4 stars for now being tied to GrubHub; the whole reason I found you in the first place was to cleanse my body and soul of GrubHub.
Double charged me 1/5
By Never played
Actually charged me FOUR TIMES for one order! That is $120 more then they should have. Four days later still waiting on refund. Use another service there are plenty of them!
It’s sad that grubhub/seamless owns this app now 2/5
Seamless app is inferior to this up. No doubts they will ruin this app.
Also, updates copywriting is horrendous
By organic eater
App got stuck on keyboard when scanning/entering card info, didn’t Next to Submit Card after I put in zip code.
Works great! 5/5
I've used this app for a few months, never had any issues. Easy to use and efficient!
Quick Customer Service to Online Questions 5/5
Whenever I've emailed a question, they've always replied within a couple minutes. In realtime too. Very much appreciated!!
Great and convenient App 5/5
So far I have been impressed with this app
DONT DO IT 1/5
Do not order through this app. I tried to order something. This isn't my first time ordering through the app. I've done it at least 6 times. On my most recent attempt the app charged my card but did not place my order. I tried to contact support and they tried to blame it on my bank/address. So now I'm out near $50 and they offered no help on the solution other than to again, blame my bank. Absolutely ridiculous and now I have to get the money back somehow. It's just easier to order through the actual establishment.
First order with app immediately lost 2/5
Ordered and received confirmation plus notification credit card was charged. Waited recommended 25 mins to pick up and when I arrived at restaurant they had no record of the order. Eat24 chat blamed the restaurant but they reviewed every carry out order and mine was not there. They noted I was the only one using this app to order at the moment. Quite disappointed. Restaurant took my word (and looked at my order screen) and went ahead and made the meal. Sigh....
Okay for the most part 3/5
It used to be a lot better when you you could use coupon codes no matter what. Now there has to be a minimum of 15$ and the coupons are only 2$. Also their customer service system is convoluted. But overall they have a lot of good deals and good food.
Faithful user but.. 4/5
By Flippy Mania!
Would like to allow the usage of pickup address ranges. If I’m going to pick up a meal, it shouldn’t matter where I live. It would be more convenient to allow for pickup in certain further areas, despite where your location is at.
Love it! 5/5
Filter Delivery 2/5
Why have a filter if it doesn't work? I set the filter to delivery and the majority of what see in results says Pickup Only.
Never using this app 1/5
By The charles in abu dhabi
I have faced issues with the app, and customer service is really bad!
Also if you want to order food and check the status later to find out that they didnt place the order, go ahead and use his junk platform
It only shows one restaurant available nearby and I live in a good sized city. Smh
Add Credit Card Issue 3/5
Adding a new credit card on an iPhone 6 with iOS 11.01 is impossible. The keyboard blocks the “add card” button and there isn’t a way to resolve.
3-4 days to credit the account 1/5
Using app to order pizza. Delivery time incorrect finally canceled order (which still showed up an hour and a half later though we did not accept). Then I'm told the app service credits my card and will take 3 to 4 business days. Usually I call the restaurant and I have never had a problem.
Now I had no dinner have been charged and will have to wait to get a refund which I will have to take time following up on! Do yourself a favor just call the restaurant!
Delivery app with “pickup only restaurants” 1/5
Yelp has a comprehensive app for restaurants and other businesses. It works great. They now steer you to this app for delivery from restaurants. The assumption would be this is for deliveries then. Why would you then generate restaurants that are pickup only. I don’t need to use your app if I’m placing an order with the restaurant and picking it up myself. I’ll just call them. Also when using search criteria it gives you the option for delivery vs pickup. When you select delivery, pickup only options are still generating. Poorly exexuted app in a market where other delivery businesses are doing it much better.
Eat24 is my go to! 4/5
Always has great coupons and promos.
By Boo kitty 0122
I placers an order 3 times and they say they never got the order but the money was taken from my account and it’s even more sad cause they don’t even try to accommodate you you the hassle you have to go through to get your money back
Basic functions missing 1/5
In the order in which I experienced them today:
1. There doesn't seem to be a way to filter out places that are currently closed. For example, it listed places from which I’ve previously ordered (useful) that were currently closed (not useful). The app used to have this filter. Some delivery apps even default to this filter when you start a search. Let me at least choose what I want to see.
2. When you choose delivery for a specific address, the app doesn’t filter out places that don’t deliver to that address. You find this out in the checkout process, after you’ve wasted time figuring out what you want.
3. Delivery minimums and / or fees don’t update based on your address. Delivery minimum is $15? Meet the minimum, and then find out *after* you’ve given your thumbprint for Apple Pay to complete the order that they want another $35 on the order to deliver to your address.
These are basic features for a delivery app, and this app has been around for a good while.
We ordered dinner and received a confirmed delivery time. We were notified order was cancelled AFTER delivery time; an hour and a half later. DO NOT ORDER FROM THEM IF TOU WANT TO EAT AT ALL.
Fortune cookie game breaks my heart!! 3/5
I order a lot so I'd assume that one of these days that fortune cookie will equate a coupon of some sort as I assume it was implemented as a form of competition with grub hubs order based promotions. There's no point system or fortune cookie reward just your typical millennial sarcastic passive response to commitment :/
The App Works For Me 5/5
I think I'm just lucky or something because so far I haven't had any problems. It's convenient, easy to use, etc.
I don't normally leave reviews. I am surprised at all the bad ones though.
Best Food Delivery App Ever 5/5
I love using this app to order food and especially for when it comes time to order lunch at work! It saves all my previous orders making it seamless to just pick it and click it. I haven't experienced any glitches with this app so far, the pictures of the food are great and the info and locations that it supplies about the places you're ordering from are very helpful! Eat 24 app is a keeper in my book!
I'll be a repeat customer! 5/5
Could not be easier to use. Love the cash payment option!
Terrible Customer Service 1/5
Took three hours after my initial order and a lot of back and forth with “customer service” to get my food delivered. They took my ordered and charged my card for pizza I ordered tonight. Then sent me an email saying it wouldnt be delivered until a week later because the restaurant was closed. It wasn’t. No apology or anything, terrible terrible customer service. The restaurant was great so I will just go directly through them from now on and not bother with this app.
Misleading & Poor customer service 1/5
I asked Yelp to check on my order that was 30 minutes late, and they confirmed it was on its way. Only after I called the restaurant did I find out the restaurant had not even started cooking the order. Yelp customer service refused to take responsibility and tried to blame the restaurant even after Yelp reassured me the food was on its way and the Order Status said out for delivery.
Broken and terrible 1/5
The app decided I didn't live in my ZIP code anymore, so now none of my local restaurants will deliver. I wasted over 40 minutes with customer service trying to resolve this. It worked fine on Saturday, but couldn't get it to work today. I'm not going to be coming back.
Surprised How Bad This Turned Out 2/5
By Young Thirst aka Jay Smash
This seemed impossible to screw up and yet here we are. This app is thoughtlessly designed. It seems completely oblivious to user needs and at times will actually push you into bad user experiences.
It is way more difficult than it should be to just get a simple yes or no answer out of this app because it’s always trying to present you with options other than what you asked for. Sometimes the alternatives don’t make sense, either. Like, if I’m searching for delivery, I’m searching for delivery; stop trying to shove pickup options down my throat. Or at least answer my initial question clearly and *then* present the alternatives. Don’t return a bunch of results pretending like you answered my query. Make it clear that my search returned no results, then roll out those options. Come on, man, you’re not exactly re-inventing the wheel here; it’s a freaking search.
Another example of this app’s bad design: it will actually let you fill your cart and get to order completion before telling you that a restaurant doesn’t deliver to you. Really dude? You gotta be more aware of what a user wants and is trying to do. Do those checks earlier, even if you have to change some of the app design or flow. Letting somebody fill up a cart with food they can’t eat isn’t just bad app design it’s frustrating in a special and awful way. Your audience is hungry people, man. Don’t piss off hungry people teasing them with food they can’t have. This isn’t rocket science; that user experience should just be impossible to have, and yet I’ve had TWO versions of that experience, once because the restaurant didn’t deliver to my area and another time because the restaurant didn’t accept scheduled orders—even though the app repeatedly told me that delivery didn’t start until 5pm and that I would have to...you guessed it, schedule my order.
Like, the app is instructing me to do things that aren’t possible. It’s almost funny how epic of a fail that is.
Love this app!! 5/5
Eat24 has worked very well for us so far. So easy to order ahead and then pick up your food. I love how you can monitor your order and report anything that's missing.
Not worth it 1/5
By albert eisendouche
Price has changed so many times on a single order. My card info has gotten stolen from this site. SHADY. And Eat24 does NOTHING to help its customers. These people are useless.
What Happened!? 1/5
Very frustrated. Use to be amazing now I have no idea why the app can't get my address correct or allow me to enter it correctly. No matter how many times I correct it, it reverts back to some random address.
I never rate apps but.. 5/5
Eat 24 rocks! So easy and efficient using it my first time. Big smile.
Not much is worse than using a very frustrating app to order food when you're very hungry. Why can't it show anything on a map? It's owns by yelp. How come when I search for Indian food pictures me mostly pizza places?
Great interface! 5/5
Great interface! Makes getting takeout so easy. Love this app!
Error message when paying 1/5
It literally just says error with no explanation