Great when it works. 2/5
Overall, I love zocdoc and the service it provides. I was/am a fairly early adopter of this app; I’ve run into two main issues on a fairly consistent basis. (1) On a few occasions, I’ve booked an appointment (in zocdoc) with a provider, only to find out that the either the appointment time was unavailable or my appointment never was actually made in their system (e.g., Medstar); (2) the app crashes upon launch at least 50% of the time, despite having the most updated iOS and app.
Great way to find a doctor! 5/5
New to an area and needed to find a primary care physician. We easy to use and really helpful to read reviews from other patients.
Usually on point. 3/5
For the most part this is a great app, unfortunately my experience has been that too often doctors don’t update appointment availability and which providers they accept or deny and Zocdoc doesn’t seem to have any kind of mechanism by which one can hold negligent offices accountable.
Easy peazy 5/5
I won’t guarantee you’ll always get the perfect doc. But, this app makes it very easy to see who’s closest & on your medical plan.
Consistently good experiences 5/5
Zocdoc is a great tool for finding new doctors, and for managing appointments with your existing ones. I have heard from friends that sometimes the insurance info isn’t up-to-date or correct, so I would double check with the office when booking an appointment with a new doctor.
BEST APP EVER 5/5
I was soooo lucky to come across this app! It's ideal for people who have busy schedules and tend to do things last minute or are very forgetful. Making ANY kind of of appointment couldn't be ANY easier. SO CONVENIENT!
User friendly app 5/5
Easy to find doctors and book appointments
Love the idea, but has an insurance issue 3/5
I love the convenience of this app and am using it when I can. That said: it very often has the wrong insurance information. I don’t know if it’s because I have an exchange plan, but I end up having to call to confirm insurance info anyway.
Very easygoing and less stress!
Love it 5/5
Haven’t been to the dentist or doctor in way too long. Downloaded Zocdoc, and I had both appointments booked in 10 minutes.
ZocDoc Team, STEP IT UP. 2/5
By Pretty WITHOUT THE APP
I’m a medical professional who works with both ends of zocdoc, the provider side and the patient side. Zocdoc is convenient, and comes in handy to easily schedule and double book appointments. However, I feel that the ZocDoc team needs to be more proactive in ensuring accuracy from their providers.
It is the providers’ staff responsibility to post the available times on zocdoc, but it is not the patients responsibility to find out if that appointment time will be honored or not. Zocdoc should be verifying the accuracy of all the schedules posted by providers.
I should know if I’m not seeing the provider who’s name is listed. The practice may belong to Dr. Smith, who is female (not an actual doctor, just for example); but I didn’t know I was going to see Mike, her male physicians assistant. Each provider should be available to see on ZocDoc, so I know which provider I’m seeing on what day.
The app has a bunch of bugs and issues that have gotten me a little more than antsy.
As a patient; I search for the specialty I need, then I’m forced to select the reason for my visit which I’m not super comfortable with but I usually just select consultation because I want my fair share of time.
Also, I always select to search near my current location, but get results from New York City. That’s not my present location.
I always select “only appointments available today” and get a bunch of “Next availability:”
I select to search only female providers, get many male providers.
And I try to send emails in regards to this, but the link doesn’t even work. The link only works to call.
Awesome Service 5/5
I love this app and service. I wish ALL doctors were on this. This site is amazing and I value access to other patients’ reviews. I highly recommend this app/service. Ever since I discovered it, I have ALWAYS booked through Zocdoc. Really cool idea and it’s great that it’s free for patients. Thank you to the creators and everyone who runs this service :)
So helpful! 5/5
Love this app! It helps me find the doctors/orthodontists etc bear me with reviews so I can make sure I’m going to a good one. It’s so easy and convenient to use !
Life safer 4/5
By toni tony tonè
Honestly one of the best apps ever. It’s easy to use, has a simple interface, you get to read their reviews and backgrounds. I’ve finally found doctors that i love. It does have it’s glitches sometimes but these are things that could easily get fixed over time.
So easy to use 5/5
I’m obsessed, I don’t use anything else to book appointments now 😂
Awesome and super helpful 5/5
Great app for finding doctors in-network and booking appointments but also checking in and filling in forms ahead of time. It unveils its power when you come back to it for a different appointment / different doctor and it has all of that pre filled! Time saver (life saver?) app, works great!
5 Stars! 5/5
By Dr. DNY
Makes the doctor search easy and fun :)
From a fellow developer: Incredibly well designed and useful app 5/5
Let’s face it, the healthcare industry is slow and behind the times when it comes to embracing technology. What Zocdoc has managed to do is incredible. Finding any doctor you need without having to call and deal with rude and inconsiderate secretaries is such a time saver. It’s a well designed application too, I can tell their backend is well thought out and I rarely encounter any bugs. Overall an incredible application!
Quick and easy!! 5/5
Easy to use have had little to problems with the info provided!
Love this App 5/5
This app is amazingly secure and up to date with insurance policies. I have all of my doctors in one place. I can’t wait to book appointments without calling the doctors office and bargaining with them for a slot. I wish I would have thought of it myself. Great job Zoc Doc!
What happened to Insurance Card Scanner? I can never find my insurance in the list of providers.
Love this app! 5/5
It’s very helpful. Helps me keep up with my doctors, doctor appointments, dates, and what I have or haven’t gotten checked for. Love it!
Super helpful 5/5
I just moved from abroad and this has been a lifesaver for me and my family.
Easy and reliable 5/5
Had never heard of Zoc Doc but used it to book multiple spots and it was extremely reliable and helped me schedule appts in a timely manner on a busy schedule! This is a great service highly recommend
Frustrating experience 1/5
Showed up at appt. today and they had no record of it. ZocDoc sent me no emails after initial confirmation. The appointment is listed in my account with no further details or notice that is unconfirmed. There needs to be better communication between doctors office, patient and ZocDoc. Now I am left sitting, waiting 2 hours in hopes the doctor can squeeze me in.
Great App 5/5
Five star, just makes life easier
Love this app. Makes appointment making a breeze!!
Why make it simple 1/5
This is a perfect example of how ro make a simple process more complicated
Only supports one insurance at a time 4/5
I have dental, vision, and health coverage from three separate companies, it would be nice if Zocdoc could store more than one insurance card. Otherwise a nice experience.
Can’t sign up 1/5
This app seems awesome but for some reason I can’t sign up I get to the part where it says your birthday and then it says oops something went wrong and everything is correct I even tried it on my husbands phone thinking it was just mine? Please someone help!!!
Good application 5/5
Faster than filling out forms in office.
I like the ease of being able to schedule an appointment without calling it in. It is also very considerate how you can fill out all your pre-paperwork. This app is simply amazing and saves me a lot of time.
I love this app 4/5
This app is revolutionary, booking an appointment is flawless, it filters your searches for Doctors, NPs that are in network with your insurance. This app keeps getting better.
Spoke with their representative and I suggested to virtually store more insurance cards in the next update. I have 3 insurance cards in total, 1 for medical, 1 for vision and 1 for dental.
Keep up the great work!
Appointments are not registered with many physicians 2/5
Needs improvement - there is a disconnect between the app and the assistant running the practice. I ended up with "fake" or non-valid appointments several times.
good app to use.
Not sure all info are true
A lifesaver!! 5/5
By edward lover
This app is seriously amazing, especially if you’ve got a myriad of doctors/conditions like I do. It’s so easy to manage appointments and specialists. If you frequent the doctor, this app is a MUST!!!
I LOVE THIS APP/ SITE 5/5
Our friend told us about this app! We just moved to a new city and didn’t know anyone. Downloaded the app and within 2 min we found the perfect pediatrician for our daughter. You can take a pic of your insurance card and turn your location on and they’ll provide all the doctors within your location along with their ratings and experience! We found the perfect one that’s in our network literally in 1 min and 18 seconds. The app also allowed us to submit our New Patient form, Insurance card, and set the appointment with just 24 hour notice. What normally takes us up to 4 hours; literally only took us 2 plus min. I never write reviews, but I had to give this app credit since major credit is due! I would recommend EVERYONE to download this app; especially those who travel and move a lot! Next to my online banking apps, this one is one of my most valued! Hats off to the creators. I thank you for your valuable services.
Kyle R Kinsey
VP of Land Acquisitions
Muffley & Associates
Extremely easy to use and led you set appointments in app. Also reminds you about annual appointments. So great.
keep the updates coming 5/5
it’s pretty easy to use and it works great :)
User friendly & convenient 5/5
Easy to use and get all the “new patient” paperwork done online through app before appointment.
Awesome but doesn’t always translate to my DR’s 5/5
This is a wonderful site and app. It’s super easy to navigate and eases the comfort of selecting and booking a Doctor!
Missing just one thing!! But amazing!! 5/5
Amazing app!! Ive met awesome doctors thanks to zocdoc. Only thing i wish it had was the option to search for a doc based on hospital association.
This is an excellent way to book appts with Dr's when I have time vs when the office is opened or waiting for call backs, or talking with staff that exude impatience when they have to search for a time slot that works, or are focused on nothing but insurancel, or how you'll pay, etc. This is super easy way to find specialists in all areas, see their availability & submit insurance info on your time. All Dr's need to start using this!!
App won't let you leave a negative review 1/5
I tried repeatedly to post a one-star review of a terrible experience I had with a practitioner I saw yesterday and kept getting a message stating "oops, something went wrong". I then submitted a 5 star review for a different practitioner and it went through immediately. Almost all the doctors have five star ratings and this is because they skew the data.
THE ENGINEERS ARE BRILLIANT 🤩 5/5
I came home complaining to my roommate Vivian Nguyen about a potential ear infection and she immediately made me download the Zocdoc app. I can’t tell you - and mind you I’m an early adopter and millennial - how impressed I was by this app! It’s SO well thought out from the insurance card scanner to the calendar conflict appointment feature to opening your email App after it says Zocdoc has directed an email to you. I would HIGHLY recommend this app to EVERYONE! Also Vivian Nguyen is the best! 😉
Awesome App 5/5
So easy to use i love this app its perfect just some simple steps and boom you got your self an appointment set up with all the paper work included! I love zocdoc!!
Great convenience 5/5
By Another brooklynite
You can also read the doctor's background and reviews.
Excellent App 5/5
This makes the whole experience for medical care 100 times easier. You can even look at reviews. Game changer! Love it!
Faster and convenient 5/5
By Sue rms
My first appointment went well. The good news is that I don’t have to try to spell my name or even tho give my information by phone.
Great app to make dr appts 5/5
By A Violet
This is a great app to make dr appts with. I can find drs appts for the next day or same day sometimes