It’s still a disaster 1/5
Truly never again will we experience what made Urbanspoon so great. Oh well. I’ve completely switched to yelp at this point. Literally the only thing that will make me like this app is if it just totally switches back to the Urbanspoon format. Because everything this app is now, Yelp does better.
thumbs down!! 2/5
By Aimee I. m.
I would like to say this app is useful, but it’s not!! bring back urban spoon!!!!!
all the restaurants listed are either 30 mins. away and they basically have no local options. all the info on the restaurants is wrong (if they deliver/ dinner restaurants listed as breakfast/ etc.) it’s hard to search. overall, horrible app. good idea for an app but they didn’t make it useful at all! so sad:(
I love it!! 5/5
My go-to food app in the UAE, whether ordering in or eating out...I also really like the new UI, is much better than the one before; its very snazzy and the new logo on the app is retro, I wish it stayed the same on the opening page.
Nice app 5/5
O aplicativo é super user friendly e possui ótimas dicas os Restaurantes. Precisa apenas aumentar a quantidade de restaurantes disponíveis.
This APP is a LIFESAVER! 5/5
I really love this App, it makes my life so much easier and truly completes my day. There are a few quirks but definitely makes my better.
Fixed after got today update 5/5
Zomato is working great after today update and thanks for the developer
Worst app 1/5
Don’t bother using this app, I suggest you contact the restaurants directly and place your orders. You will receive accurate info through them than zomato.
Zomato first reaction to any bad experience is to blame it on the food providers and they will never take the blame. Their customer service supports ends when you place the order and they get their money.
Use Carridge, Talabat or delivero. They are more reliable.
When I am using an app to select dining options, I want more than a “sample menu.” I understand that it might be difficult to keep up to date menus for all restaurants in all areas but I’ll bet crowdsourcing could help with that....a photo of a menu, a comment from a user... so, I will delete.
Bring back urbanspoon 1/5
By Andy, not already taken
User experience and the overall interface of this app (compared to urbanspoon before Zomato took over) is absolutely dreadful. Why is no stars not an option.
The worst service ever! 1/5
Their support is awful, the menu prices on the app was not up to date, restaurant was not able to provide me the food for the price that was on zomato, I requested a refund to the card, and instead of that I got credits for the app that I will never use!
I would highly advice not to use it!
Crashing on launch 1/5
The app keeps crashing on launch itself!!
Lags a lot 3/5
By Tushar 95
I have an iphone 6. After this new update, the new look of the app is nice but the scrolling lags a lot. The transition of going to another page is also not smooth
Lots of changes 3/5
The application is great and I am giving it 3 stars because of its service, but it keeps changing alot and there is always a new update that just get you lost. Please keep it simple and stop confusing customers.
I miss Urban Spoon 3/5
By Nice on iPad
This app lost a lot of users when they killed Urban Spoon. I still use this a lot to find restaurants by neighborhood but there aren’t enough other users and the info isn’t thorough on many because it relies on users to provide info for restaurants.
It was better when it was Urban Spoon! 2/5
Yes, urban spoon had more convenient features and was easier to use. When Zomato purchased it, they changed the site for the worse!
We users would fondly hope that they will return to the urban spoon software!
I won’t use this ever. Urban spoon had a great easy to use interface. This is ridiculously hard compared to that. No thank you!
By Stee J
Customer service is terrible. If you have issues with an order, they will only give you credits. They NEVER refund your money. Delivery times are also slower than other services. Avoid
Nice user interface 5/5
By Ibrahim itani
Times have changed 1/5
I used to be a huge supporter of this app when they were makimg the early changes after buying-out Urban Spoon. Unfortunately, I am astounded at the changes made in the last year or so--they keep wrecking/removing the good things and comimg up with terrible new functionality.
Add to that, it relies completely on its customer base to add restaurants--its customer base is all but dead now so you will most likely not find new places in the apps searches. This makes the app marginally useful.
If you are listening, we the USERS want a simple, easy-to-use, clear (don't make functions hard to find because there are too many) app that does the following:
1- Find ALL restaurants near A LOCATION (that may be where we are, or a destination we submit in a simple manner). This should be as simple as dropping a pin on a map and selecting a search radius which then gives us a list.
2-Let us search/sort that area with simple useful filters (cuisine, cost, rating, distance from pin). This list shold be simple and include just important highlights. We will click in if we want more info.
3-Let us add photos ratings and reviews (it does this reasonably now, but for some reason old ones disappear randomly which is super frustrating)
4-Let us save favorites and be able to sort those by a distance function that actually works, and the dame filters above.
5-Employ/reward locals in some REAL fashion to do the work of reporting new locations. You are making money if they do the work so make it worth their while.
We domt need another facebook/chat/messenger/meet people blah blah. Keep It Simple!
Algorithm? What Algorithm 1/5
Had a look at the app to check out local restaurants, thought I’d start with the ones I am familiar with (good, bad, and ugly)
Not only are the ratings all over the place, high marks for very mediocre places and low ratings for some of the best places around—but the ratings given by users are “adjusted”, so even if a place gets all 5-star reviews, the developers adjust it and you see a 2 star rating...I don’t know what kind of math that is.
Up is down, left is right, good is bad and using this app is worthless, meaningless.
Need to fix those ratings guys...advice to someone using this app to pick a restaurant? Don’t. Unless you just don’t care, the ratings are totally misleading.
Terrible experience 1/5
Ordered twice from here, terrible service. Says 40 mins delivery shows up in 90 mins. Better off ordering directly to the restaurant.
Awful. Just awful. 1/5
Use Foursquare. This clunky, buggy, useless garbage app is pathetic. Just read the real reviews that aren’t 5 star purchased reviews. Urbanspoon was amazing, but you will find none of that in this app just like you will find no customer service. Don’t waste your time and never any money through this app. You will find only great disappointment.
Best app for foodies👍🏻👍🏻
By Cpt tuvtuv dhdh
I like the app but I would like the option to filter out restaurants I’ve been to. That way if I don’t remember the name I can find it.
Wants to be a social media site, but it isn’t 2/5
I mostly use this app to track all the places I’ve been and how the food was. Other than that, it’s not an easy app to use to find local options geographically. You have to filter and scroll too much to get what you need.
Ginny Gentry 2/5
By Genny Gentry
I do contribute reviews however I was very disappointed when Zomato decided to request access to my pictures on my phone. Then I discovered I could not add pictures later (after editing). If I want to add pictures for YOUR customers it must happen immediately. So sad.
Urbanspoon was useful. Zomato is crap. I want an app that will show me restaurants of my desired cuisines, close to where I actually happen to be at the time. Zomato doesn’t do that. Thanks loads, developers.
Not accurate! 1/5
Looking for a lunch place we’d been before and Zomato says it’s closed! So we called and they open at 11:00 am, not 4:00 pm.
Vine Street Pub in Denver
Will steal your money 1/5
I made an order and they failed to process it. But what they did succeed in is take my money. This is their focus Take your money then think about if the order will go through or not.
Do not use this fraudulent app, go for something like Talabat or Deliveroo, they won’t fail you and the customer service is great!
Doesn't show direct vicinity restaurants! 1/5
Took over my beloved Urban Spoon app and is terrible! Difficult to navigate categories/types of restaurants. You have to know what 'side' of town you're on just to look for what's in your area. On Urban Spoon you could draw in a search area and adjust distances for searching. This app just gives generalized restaurants on that side of town, not usually in the direct vicinity. Especially since there are restaurants not even listed in the direct vicinity,
Not bad for an alternative to Yelp 4/5
I haven’t gotten used to the user face yet but so far so good. I’ll double check a review for a restaurant and use this app as a second opinion
zomato it.. 4/5
This app has revolutionized ordering food .. & also the whole experience of dinning out.. now you can zero down the menu before you actually go the restaurant . just one thing that they need to perfect is .. to update the menu’s on offer..
Stop selling out my details to restaurants! 1/5
Can you stop providing the restaurants with my phone number as I am getting spammed every single day with feedback and review calls from them.
It’s crazy! They should be using your system rather than just outright calling me over and over again!
Helpful application 4/5
I always use the application before trying to choose a new restaurant as i read the different reviews which gives me a feedback about the restaurant in addition to the famous plates in each one
I used the application to search for the cosines i grave around me and to book a table
By manal ansari
Difficult user experience 3/5
Somehow, it’s nearly impossible to quickly find what I’m looking for even when I save favorites and bookmarks. The main page seems purposely ambiguous giving me categories predetermined with no options to filter.
Very Helpful! 4/5
Great app that helps find great food joints around various cities across the world!
The best among all 5/5
Love this app and have been a user since many years now ... it’s great to also see how the app keeps upgrading the changing lifestyles of people
Great app 4/5
Great app but could improve a little more regarding varieties and more frequent offers. Not much to offer regarding zomato credits.
Waste of time 1/5
Awesome app 5/5
Love to use it in Auckland
The worst customer support 1/5
Talking to Zomato’s customer support team is like breaking your head against a rock. They work on the principle that the customer is always wrong.
I tried ordering using their app and the app said the payment failed so my order is cancelled. But I got an SMS from my bank that my card was charged.
A few seconds later I got a second SMS saying my card was charged again.
Then my card is as charged a third time!
The support staff was no help with this issue.
Helpful App 4/5
I have been using this app for years. I love to discover different places to eat whether we are out of town or at home. Very helpful!
You say Zomato I say Zamat-No! 1/5
Read the reviews. Half the people mention the wheel of choices Vegas slot machine shake your phone function to tell me where I want to eat thingy is the best thing ever. Give the people what they want. Help the community out and tell us where to eat with a shake of the phone. Seriously. Now! I’m waiting... please?
Zomato you bought out Urbanspoon, why not bring that one feature back. I bet you will get tons more downloads, which is more money in your pocket.
No body listens anymore.
Best food app in uae 5/5
New Years dinner 1/5
Not only did they charged us $20 dollars extra apiece for a party of five but the food was horrible. Worst meal of my life. We called the manager and showed him the quoted price but he didn’t care. I have never given a negative review before but if I can help one family to avoid this place it is worth my time
This app is truly pathetic 1/5
Grabbed it during a local search sounded good. Wil be deleting it as soon as I can warn others not to give them YOUR INFORMATION!
Add Zomato....it's addictive 5/5
I love this app-
I haven't cooked in over 2months (shame on me...) I downloaded in my 2nd trimester of pregnancy to help with healthy food choices and 3 months later I am still addicted.
I love it- I love the deals on desserts and cash back options and end of year promos! I'm hooked! It's so easy.
I miss urban spoon 1/5
It’s fine that Zomato bought Urban Spoon, but why did they have to dump the app. Couldn't they have kept both and just shared a database? The Zomato app makes no sense and is pretty much unusable.