Easy peasy 5/5
Simple, easy and cheaper than my optician
Customer service 5/5
My husband and I are impressed with the excellent customer service that you provide. Many thanks!
Simple & reliable 5/5
I’ve been using 1-800-CONTACTS for years now and its so easy that I’ll probably use them for years to come
No probs, works great.
Easy to use app 5/5
That mobile test is great so simple to use 1800 contacts is the best
Amazing app and customer service 5/5
So, I’ve read great things about this company, but having seen it firsthand today, I can say for sure this is the best customer service I’ve ever experienced. (Sorry, I didn’t get the employee name)
I ordered my dailies (which were just added as an option last week!) hoping to get them before my upcoming trip. After receiving shipping confirmation from the app I checked the tracking section. In trying to track the package it wouldn’t show up on UPS website, so I text customer service right away. Mind you this is all done within the app.
After the immediate automated response I was informed that my order was indeed on its way but because of the time constraint a second order would be overnighted to me, guaranteeing I’ll receive them before I head out. Very friendly and helpful staff here, I would recommend this app to everyone.
As far as the app itself goes, it’s so intuitive and easy to use, a sure reflection of the helpful and knowledgeable staff. They contacted my doctor for my Rx confirmation. And just like that they’re on the way. A million thanks and kudos to 1-800 Contacts. Y’all are the best!
Easy as pie 5/5
Quick, easy, and painless. Super easy to navigate, find products, add RX, and place order. I did everything in less than 5 minuets! I’ll never buy contacts anywhere else.
Useful for multiple family members 5/5
I can keep everyone organized in one place and they will alert me before a prescription expires.
Phenomal App 5/5
It’s very user friendly and easy process to place an order quickly.
Prices are getting higher and higher every time 2/5
Prices are getting higher and higher every time i order lenses
Hassle Free & Pleasant! 5/5
By Brixton Hughes
Wonderful to be doing business with them for a few years now! A++
Wesley Nave’s Review 4/5
I had to send or order 3 times before it finally took. It would be nice to be able to add the rebate like the prescription as opposed to having to mail it in.
Very well done 5/5
Beat my local optometrist price by $8.00 before shipping. And it’s as easy to use as possible. Spent less than a minute on the app and my contacts are on the way. Time is money and simplicity makes me happy. 👍🏻👍🏻👍🏻
Business practices have become greedy 3/5
The price of contacts keeps going up. 1800 contacts is very convenient, however they are beginning to lose their value. I feel like the profit motive is getting in the way of fair prices for customers.
Simple simple 5/5
Always my fave company to order from
Thank You! 5/5
This is a great app! It’s so easy to navigate and makes replenishing my contact inventory seamless. Thank you so much!!
Easy ReOrder 5/5
I really appreciate how easy it is to reorder. Also, when I forgot my password, I was sent a link to log me in vs a temporary password. Could not have been any simpler.
Sweet service!!! 5/5
This is the most convenient and easy to use app ever!! I absolutely love it and appreciate that even though I upload the info they double check that everything is right. Time saver!!!
Very Pleased 5/5
I love this company
Exceeded Expectations 5/5
I rarely write reviews, but this app really exceeded my expectations. It was super user-friendly. I did have to call in (twice actually😬) to ask a question about insurance...and then later because I didn’t choose expedited shipping like I’d wanted. Both times that I talked to their customer service they were excellent! Both team members were extremely polite and eager to help. The whole process was so smooth and my contacts came exactly when promised. In hindsight I wish I’d written down the names of who I spoke to so they could be recognized. Three members of my household wear contacts. I know where I will be purchasing them in the future.
Auto Renew of prescription 3/5
I couldn’t find a way to not set up auto renewal of the prescription. Is this a new feature?
Consistently great 5/5
Somehow a new box ended up at an old address I’ve never had them sent to before so I decided to call (available 24/7) and see what they could do for me. The warm and friendly customer service staff were so genuine and efficient, they had a new pair to me in two days. I was having a bad day and was surviving off one contact. I’m very impressed 👌
I have been a customer of this company for a few years now and have always enjoyed the ease of purchasing contact lenses. The app and website are both easy to use and they usually ship out quickly.
However, over the years this company has began charging more and more for the brands they carry. A box of lenses that used to cost me $60 are now $75. With this in mind, I decided to do some external shopping and came across LensDirect.com where I found the same brand for literally $20 cheaper.
I don’t understand the increase of the prices, but I’m sure there is some sort of reasoning behind it; hopefully not greed.
If the other company continues the pricing they offer, they will have my business from now on.
Love 1800 contacts 5/5
Everyone is always so nice,and the app makes it super easy to order new lenses:)
Contacts for my son 5/5
Everyone on the phone or working on line has been very professional and helpful. I am so glad to have 1800 contacts to use for ordering needed items!
I travel for and don’t have this information on hand. So I was forced to wait till I got home in order to find my information.
Love this app! 5/5
It held on to my subscription and made it super convenient to order my contacts.
Great service 5/5
By big spie
Easy to re-order and very quick
No Doctor Option 3/5
After I enter my prescription and my name, I hit continue but instead of going to the next page, I keep getting an error to select my doctor. Problem is: there’s no where in the app that allows you to do this. Fix this, and I’ll be a happier customer.
Filled with bugs 2/5
Originally, I had a hard time accessing my account. Once the app finally let me log in, it gave me a headache trying to submit my prescription. The prescription page kept on asking for my doctors information but didn’t give me a place to log the information. Now, I’m having a hard time submitting this dang review because all the nicknames in this world are taken.
Best place to buy contacts from! 5/5
Before I knew about 1800 contacts I would buy them at my local eye doctor clinic but it was so expensive, luckily I found this app and decided to give it a try! And OMG I loved it! Safe exact contacts for much much cheaper price! With the money i was spending ordering my contacts at my doctors office I can easily order me twice the amount of contacts here! Highly recommend!
The Best 5/5
I love this company. Reliable and helpful.
Fails to show you the expiration date of your prescription! 2/5
While they send you plenty of emails telling you that “your prescription is ending soon,” NOWHERE in the app can you find the ACTUAL expiration date of your prescription! So those unhelpful emails just look like spammy marketing emails. Wanted to order some new contacts soon but missed the deadline by A FEW DAYS because I was having surgery. Hey 1-800 Contacts: if you showed us the actual expiration date I could’ve ordered before having surgery. Now I have to wait until I can afford both the Dr visit and the contacts before buying new ones. My eyes will be killing me until then. Major failure on the part of the app creators. Otherwise I would’ve given 4 stars.
So convenient 5/5
Living in a big city finding a good eye doctor that isn’t going to over charge you is like trying to find a needle in a hay stack. Last night at 10:30 PM I realized I had 1 contact left and that was for my right eye my left eye contacts were completely out. I panicked because I didn’t want to go to the eye dr and spend a fortune and when was I even going to have time!? So I decided to give 1-800-contacts a try and it was the best thing I ever did. I got to renew my prescription right on my phone and reordered contacts they shipped the very next day! I was just so happy I called my mom and told her she had to do it!
Easy Peasy 5/5
By First Time Working Momma
This app makes ordering contacts easy peasy lemon squeezy. You can scan almost everything!
Fast & easy! 5/5
I really appreciate how easy it is to reorder my contacts, even if I have a change in my prescription. I just take a picture of the new prescription and upload it from my photos. Shipping is usually fast and free. Thank you 1800CONTACTS!
Love this app! 5/5
Great easy way to order contacts. No hassle at all when uploading your RX. Love that it ships within a week! Faster than my eye doctor. And I don’t have to go pick it up anywhere because it’s mailed right to my front door. It’s great!
Easy & fast 5/5
Love how quickly I can re-order my contacts through the app. It’s literally on the first screen when you open your app and super simple and easy. I can buy with Apple Pay too so all I have to do is literally 3 taps from my iPhone home screen and BAM I got my contacts ordered!
Easy ordering got even easier!!!
This company has been consistent with excellent customer service for the past 18 years that I’ve used them! Outstanding! Highly recommend.
Love this app, thank you for giving me life again lol
Simply the Best 5/5
I took my eye exam from my own home, renewed my prescription, and ordered contacts for HALF the price of a doctor’s visit. When I called their help line to make sure I’d done everything correctly, I was instantly talking with a real person. No pressing certain numbers to be directed to different places. I was FLOORED by the service I received!
Easiest ordering 5/5
I’ve been ordering my contacts from 1-800-contacts for 10+yrs & never had a problem. So convenient & they contact my eye doc every year to verify my new prescription. Just downloaded their app & re-ordering is even easier. Highly recommend
Very happy Long time customer 5/5
They are awesome! Customer service is amazing! They go above & beyond! I foolishly tried a different company because the contacts were cheaper BIG mistake worst experience ever! Reached out to 800 contacts they price matched & over night ship! I give 10 STARS! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Love this App!! 5/5
By J larkdeck
So easy to use and I love the reminders!! It’s such a breeze!
Price + Service 5/5
Great prices and AWESOME customer support. Don’t order from anywhere else!
So easy. Love the reminders! I’ve been using them for years without a problem.
By james kahntacs
1800 contacts makes it extremely easy to reorder your contacts.
Contacts App 5/5
Love the App! Very easy to use!
No promo allowed to entered for re-orders 3/5
Disappointed due to no promo code available to input for re-orders.