It’s so easy to order!
Quick and Convenient 5/5
The app is great. Very easy to use.
It takes to long for buying
Reno was a big help. Thanks
Unbelievable experience, well done 1-800Contacts 5/5
It was an incredible experience. Every 1.5-2 years I go to 1-800Contacts to order contacts and it stinks when my prescription is expired and I have to book an appointment and go to an eye doctor during business hours and renew a prescription that hasn’t changed in 20 years. 1800c took the most friction in their process that most companies would say “I have no control over that” and solved it. I did an eye exam in my iPhone app at home at 8 pm and was done in 5 minutes! Hats off to the product people, really well done.
Wendy helped me so much 5/5
By princess radolka
Thank youuuuuu Wendy
Muahhh enjoy your day
I will come back again and again. Amazing customer service. Never ordering contacts from anyone else.
Contact shipment 5/5
Very reliable! I love the ease of having my contacts shipped straight to my house!
Poor audio 3/5
I’ve had to redo my online express exam 3 times due to poor audio. I tried on both my iPhone and computer... very frustrating
Convenient Reorders!! 5/5
OMG it’s so easy to place reorders. Literally, just one-click. I can’t think of any other way to order my contacts except using 1-800- Contacts.
Love this company and app! 5/5
By Tanner Kalvelage
Fantastic company. Great customer service, very reliable. Everyone should get their contacts here! Huge advocate always telling my friends and suggesting to others.
I am a 1-800 Contacts customer for life! Honestly considering working here one day
PS dig the new branding!
I love 1800 contacts. They have the best customer service hands down. Fast delivery as well. Great app. Easy to use
All ways dependable!
NEW APP FACE ROCKS 5/5
1800Contacts always has my back with ordering my contacts, never a problem reading prescriptions. My contacts are always delivered in a timely manner, and they notify you when your prescription is going to run out so you can stock up beforehand!
Not completely satisfied 3/5
I wasn’t able to add any promo codes; which feels like I am being cheated of saving money.
The one perk was using the bar code scanner which captured the prescription for each contact lens instantly.
I've been a loyal customer since I started paying for contacts myself. They are always so friendly and helpful. The price match option is the best ever!
By Luther 3rd
Fast, accurate and convenient Service. Willing to go the extra mile to make sure you get all your eye care needs. They once helped me with an ordering mistake. Their customer service was great! And I totally love the app.
No confirmation step before placing order 1/5
No confirmation step before placing order
The best 5/5
So easy to order!
Great customer service 5/5
Best customer service and easy to use app. Would recommend 1-800Contacts to anyone that needs contacts
So much worse than actually going to an eye doctor 1/5
My husband used their online eye exam a month ago, and it was fine, so I tried it today. They’ve completely changed it, adding unnecessary things that don’t work. I tried again and again and it kept timing out, rejecting my exam, etc. Finally i tried the app, and the exam worked much better—EXCEPT now they won’t give me my prescription unless I order contacts from them and they charge twice as much as my usual supplier. I’ve seriously spent at least an hour and a half on this today. Waste of my life. Don’t bother.
Easy to order!! 5/5
Under 5 clicks and I’m done. All online transactions need to be this easy!!
The app works great! 5/5
By Abby Targaryen
Never had any issues with this app. It's so user friendly and I love the renew your perspiring
Prescription feature. Thank you so much for saving me precious time and money!
Please fix app 2/5
I don’t know if it’s just an update error but I can not review my order information on the app. I always get kicked out the app with a black screen and when I reopen the app it just restarts. Please fix this problem I would like to use the app instead of always having to login to check anything through the browser.
By jayme mom
Quick and easy ordering
I would have given the app 5 stars but every time I open the app to review my order the screen goes black and then it runs in my background. I can’t see my order or even get to the part to review my order without it blacking out and running just in the background! Help what can I do?
Great app 5/5
I use daily contacts and I am pretty terrible At keeping track of my stock. I love this app because it allows me to get lenses to me ASAP!
Company is great. App is meh 2/5
Highly recommend using this website on your desktop rather than app. The app crashes constantly. But the website and the phone service with the representatives are amazing. 10/10 experience in everything except the app!
App constantly crashes 2/5
App constantly crashes when you go to check order details.
BEST CUSTOMER SERVICE ANYWHERE! 5/5
1800 Contacts went ABOVE & BEYOND to help me when I had a shady eye doctor who would only order ONE type of lenses from ONE company even when I told him the three month lenses he insisted I needed last time didn’t work after 3-4 weeks. Then when 1800 Contacts would try to call to get the prescription so THEY could help me, the Dr’s office would never answer the phone.I had to go to the Dr’s office & demand he give me my prescription. Even though 1800 Contacts doesn’t have samples, your eye dr is supposed to let you try samples until you find the ones that work for you... 1800 Contacts sent me 30 packs of MANY contacts knowing I’d be trying them out & sending the rest back until I found what worked for me. They were so wonderful! They have my ultimate respect and support. They are a fantastic company who really care about their clients. They deserve TEN STARS!
App crashes when checking order 1/5
I just downloaded this app. Logged in and every time I click on my order I get a black screen and app shuts down. App is useless.
App crashes 1/5
When trying to review order status
Really easy to use app to order my contact. Was able to take picture of my RX and send.
Express eye exam 1/5
By Rene' B
I took the exam and it didn’t register. Total fiasco and waste of time
Simply perfect. 5/5
Love using this app. Always super easy and user friendly.
We’re unable to continue right now. 1/5
By Max jason's girl <3
EVERY SINGLE TIME I have opened this app I get an alert saying it isn’t working and that I need to call and they’ll sort it out. Super inconvenient and defeats the purpose of the app. Deleting it since it doesn’t work 😒
Excellent service always been using them for years never disappointed 5/5
Love my contacts always in
Literally about to cry 5/5
I am not the best adult, I am super busy and constantly working with little to no time allowed off from my job. I’ve attempted to set up appts at my current optometrist’s office during lunch when I do have time and the wait time took so long I had to leave each time to go back to work. I only have one day off when they’re open and that time is spent either me sleeping the day away trying to recuperate my body through five days of non stop 12 to 14 hour shifts or cleaning the house to pick up after my family. Thank you guys so much. You have no idea how much you’ve helped with allowing the fast exam and ordering a subscription for my lenses. Seriously- thank you so much!!
Contacts Never Shipped 1/5
I ordered contacts over a week ago and they never shipped. When I logged into the app to check on their status it said that I needed to take an in-app eye exam. I did this and continued awaiting my contacts... wearing my busted old glasses around... my contacts never arrived.
I logged into the app today to be told that I need to retake the exam. I was never texted, emailed, or called about this. Just no contact lenses. Very disappointing!!
Their 2 day shipping is $15 which is outrageous
By Dunkin Dave
App needs to work out glitches and freezing loading/saving screens.
By Sarah B 23
This app made ordering contacts through them effortless!!! Especially the taking picture feature!! Woohoo!! Can’t wait to get my contacts! Thank you!
This app seems to never work 2/5
I used to love how easy it was to order contacts because it was convenient now the app rarely works I don’t want to have to call to order. Please fix this issue
So easy! 5/5
By jud t
This is the best company! Customer service exceptional - shipping is quick - never have I had a problem... been a loyal customer of 10 years! Thank you 1-800Contacts!!!
Definitely recommend!! 5/5
1-800contacts has amazing and personal service, prices, deals, and variety. I’ve only been using it for a few months, but I’ve become a permanent customer! :) Nothing but great things to say
App is really easy to use. We get our contacts on time every time.
Everytime i go to add my new prescription and add contacts to my cart it says “saving” and freezes up. Ive deleted the app and reinstalled and turned my phone off and on and tried it on a different device. Im out of contacts and this app suckssssss.
Customer FOCUSED 5/5
I appreciate the efforts the customer agents put forth to keep me in contacts! They are always positive, helpful, polite and will keep trying until my contacts are in the mail. Truthfully, I am the one who puts myself in trouble by not acting soon enough. Thank you so much for your kindness and professionalism! Kerry Arnoldi
Super customer service!! 5/5
I placed my order, then received a call and it was 1-800 contacts saying I ordered the wrong lenses (I need lenses for astigmatism). The guy was so nice, letting me know why the order couldn’t be filled (corrected my mistake). I am so thankful they have this process in place so I can avoid getting the wrong lenses!