Says I don't have enough points to rede reward, but I do. 1/5
App says I have 1,500+ points. Tried to redeem an 800-point medium cup of coffee, and it said I did not have enough points to redeem it. The cashier did not know how to deal with it, said I would have to send an email to get it sorted. Sorry, but not gonna bother going through the trouble for one cup of coffee.
7-ELEVEN review/praise 5/5
By ~Sheenie Siegal
I LOVE the app! My friends and I have made a contest of who has the most points weekly.. so much fun... I haven’t won yet because I’m always using mine😀welp, still having fun w/the Cheetos and Pokémon game.. thanks... ~Sherron
Customer Service 5/5
By Ms Mackall
I come in the 7-Eleven often and not one time has the customer service been anything less than stellar. They always speak and are very accommodating. It is a Great thing, especially early in the morning 🌞
Love the Free Stuff and Bonus Deals 5/5
By The peanuts gallllery
I get that it’s a marketing ploy and that in the end i lose, but I appreciate the bonus rewards & the “free”stuff that I earn.
APP is an Epic Fail 1/5
I love 7-11. But.. this APP never ever works on my iPhone or Android. I’ve called 3x Customer Service and made complaints, explained the failings, and the agents said somebody would call me back...and they never do! The only way I can get the APPS on both phones to let me play the Pokémon game and Cheetos game is to uninstall and reinstall them Everyyyy day! Weird! Then often during the Pokémon game I didn’t receive my 300 points for posting a picture and the food rewards for playing the game! When I attempt to play the Cheetos matching game on my Android, the screen goes black!!! Every time! I talked to the manager at our local 7-11, she said she cannot help us, she told us to forget it and just punch in our phone numbers!! Corporate 7-11 you need to take lessons from Starbucks on running a well-run, professional, customer-centered Rewards program! They always get back to customers and make sure you get your rewards, and we always go back there! We hate to leave 7-11. The people who work there are so nice!
Love this 711 5/5
By Sonny Feliciano
Staten Island has one of the friendliest staffs of any 711 I go to (and I go to many) huge thanks for making my mornings great!
Doing it right 5/5
The service is great and the coffee is fresh! Like their new bells and whistles with the coffee selections.
My 7/11 Rocks 5/5
My 7/11 rocks! Employee are always personable, helpful, and friendly. My coffee is always hot and tasty. Gotta love all the free stuff.
My 7/11 5/5
My cashier makes sure I have ever thing I come for Dow to swisher sweets . One day I’m going to surprise her. , but no time soon
Great store 5/5
Love 7-11 and especially love this particular 7-11 Employees are always friendly
Very bad service lady in an mood 1/5
I didn’t want to used my free coffee and she ring it without asking . Usually get a bigger size coffee when I get the free coffee.
Great Service! 5/5
Nona at the 56th and McKinley (Tacoma, WA) is the BEST! Always so personable, friendly and kind. She’s a great asset to 7-Eleven!
App is a piece of crap 💩 1/5
It logged me out deleted my account points reset my account points back to 800. Delete my account!!! Your app is a piece of crap 💩...
Very nice guy , store always clean slurpee machines always on point .unlike the story location.
Customer service 5/5
Great up saw Darryl
Coffee consistency and temp 3/5
Coffee sometimes is watered down never consistently made. Not hot hot like other stores.
I get sheets when I am close by.
Poor customer service 2/5
Coffee is good as usual but I lost a tire during your remodel and when I reported it to you I got a coupon for a coffee and donut I lost a$156.00 tire I sent in a claim by phone and I haven’t heard back from you I don’t think that was a fair deal you are very slow at resolving the situation with me
Muito bom 5/5
Vocês têm melhor atendimento
I love this so much but. 4/5
I love this app so much and get 7-11 almost every day but I did the Pokémon pikachu rewards thing on Instagram and did #7ELEVENNHWand never got my 300 points I am a little frustrated since it is not a lot but I still was hoping for those points I will check if I get the points every once in a while. I still love you 7-11 best convenience store ever.
Big Gulp 4/5
Need Diet Mountain Dew at soda fountain
By Bitmogi mama
It would be a lot more worthwhile if the app could be read outside.
Great job Alicia customer service was on point
Service is awesome 5/5
Love this place
Detective Pikachu Game? 3/5
So when I got the app I was told I could play the Detective Pikachu game. However, the icon to play does not pop up, I tried many things like signing out, resetting my phone, etc. But nothing works. Could I please get assistance.
More options 5/5
Love the app! I just wish there’s more stuff to redeem like wings or beer
I love the app I use it nearly everyday! However, I noticed that I don’t have access to the,”Detective Pikachu” Game in app. I was wondering what is going on? I still love the app, I just wonder if you can fix this issue, Thanks!
Muy buen servicio
A Plus 5/5
Great customer service! Employees are always happy to great you and ask if you need help finding anything!
Great app 5/5
Free coffee is great
Extra Charge 1/5
Charging an extra $.50 for an empty cup because your cups leak is BS. FIX YOUR CUPS! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
I absolutely loved this 7 11 so clean! Service exceptional manager very kind helpful friendly on the floor working too!
Loved the sales associate who helped me
Deserves to be promoted
Went above and beyond
Kind warm friendly knowledgeable
Lives her job takes pride smiles and has great report with customers and manager!
Her name is
Kurell. Please recognize her.
Manager name Baraz and Jim
Abd ciarra too
A very satisfied customer
Would shop here again and again!!!
By GG Zappa
You guys totally rock. Thank you for always be fantastic!
Great customer svc at this location. Friendly staff, clean and tidy surroundings.
I forgot my password and every time I try to reset it the email just says to send another one because this one was already used come on man
I love a big clean coffee bar that’s full loaded with all the fixings
Store was clean and friendly customer service
I didn’t get my points for the Pikachu game 4/5
When I was doing the game I went through and sent the images. But never received the points. Please help I don’t know how to fix it
The GRINDS 5/5
Best cup of a coffee around!
Awesome Employees 5/5
Love these guys
Great app, could use some improvements to be better 5/5
There are definitely some things I would love to see in future updates, and I think the #1 would be the ability to see your points activity. Right now you can only see your total. A list of what you redeemed or what you earned would definitely help, especially if you want to make sure a deal went through.
Best snacks 5/5
I was looking for a snack and happened into a 7 -eleven and I found some great ideas for a snack. I ended up getting some of the best nachos and a 1/4 big bite hot dog.
By Rock Lover 101
Prefer iced tea 3/5
I prefer to the stores with brewed iced tea.
Good can be better 5/5
Can you add to show my receipts on the app. That would be great.
Nice store and great customer service.
Bright beautiful store. Happy it’s in my neighborhood.
Great job 5/5
Awesome customer service