App is broken !!! Lost over 6,000 pats 1/5
By ac in slc
My app has stopped registering my points, it doesn’t think that I’m going to 7-Eleven at all, I lost nearly 6000 points last month because the app didn’t recognize that I was visiting the store. I try to go into the app and add my card, because it’s somehow disappeared, it says that my card is already in use, and that my email is already in use, and my phone number is already in use. Did somebody hack me? Getting very frustrated as the customer service line won’t help me
Can we get more options to redeem our points!! 5/5
More options would be better!
By Bait and switch no more!
This app is crap! They run promotions that aren’t fully explained to customer or store employees. It’s been 5 days and I’m still looking for coupon I was suppose to receive after scanning app and gaveling to explaining n to clerks that they have to scan my app in order for me to get coupon. Why do I have to tell them how promotion is suppose to work? Still Dyer finally getting some to scan my app I still didn’t get the coupon for free slurpee on 7/12
What happened 3/5
Everything was going good with this app. I’ve redeemed some food & a free coffee. But last night when I was going to make a trip to 7-Eleven, I opened my app & my points were gone. I had approximately 800 points & they just “disappeared”. I had a “free slurpee” offer that didn’t get redeemed & that disappeared as well! I’ve accumulated 2 coffee points towards my free coffee & that’s gone. I’ve tried logging in & out but nothing. I even tried to relink my 7-eleven rewards card to my account... still nothing. I hate starting over with my points 😞
Not happy 2/5
I got a text about the 7/11 deal......go get your free slurpee on 7/11, scan your card and receive a coupon on 7/12 for a free any size slurpee, good until 8/12. So what happened???? I get my free slurpee, scan my card, and no coupon on Friday....also, all my points disappeared leaving my with -14 points??????? This is not the first time my points have disappeared without notice. Not real happy with the app!
Not Working 1/5
Downloaded twice and it won't stay up on my phone. Keeps crashing!
Bad app 2/5
By Aleigha V
It Always either takes away my reward or points when i just bought drink i got points on first weekbof june and i earned a free drink and expires 7/13/19 it is gone now they do not respond to emails will give more stars if that gets fixed
LIARS!!! False advertising for bonus points. 1/5
Made 4 more attempts to get the bonus points but never got them. I got an email saying I was going to get some coupons to use because I didn’t get the bonus points. I sent my address that they asked for and I haven’t received anything.
Now my 4th attempt at getting my issue resolved. I’m just going to copy and paste so that I don’t have to retype everything over again. **************************************This is my third message on my issue. I made a purchase yesterday of Jack Link’s jerky. I only purchased this product because there was an offer of 1000 extra bonus points. I took a screen shot of my points prior to the purchase and after the purchase and the 1000 bonus points were not awarded. I have sent two prior messages on this issue and I have not gotten one response back. Please make contact with me so that the issue can be resolved.
Already had 736 points? 3/5
By Phoenix Fulton
I have no idea whats going on but, when I downloaded the app, there was already someone else's stats on the app. I already had 736 points and apparently purchased 2 drinks? I dont know what the issue is, but please fix it its bothering me.☹️
I downloaded the app and it won’t let me register !!! Please help
Crash Upon Launch. 1/5
No idea why, but it opens for half a second & that's it.
So much for the free slurpy offer...sigh.
7-Eleven Free Slurpee 1/5
Well, it’s July 11th and it’s supposed to be free Slurpee day, and when I walked into the 7 Eleven at 6401 Riverside Dr Irving, TX 75039 to get a Slurpee in my already purchased Big Gulp mug, I was told the special ended at 7 pm and I could not get a free Slurpee. It was 9pm and my first time in this location and it is the last time in this location!!!
The advertising did not mention a cutoff time to get a Slurpee. The APP does not mention a cutoff time. So, 7 Eleven LOST MY BUSINESS, which would have been the free Slurpee, a couple of Jalapeño hot dogs, chips, and a full tank of gas.
Not at all what I expected from 7 Eleven!!!
trouble signing in 1/5
every time i try to sign using my facebook account it says error. it would be really helpful it that issue could be resolved immediately
Literally unusable 1/5
You can’t even sign into the app
Couldn’t load barcode 1/5
By Looking for ease
Tried to download the app on 7-Eleven day to take advantage of the free Slurpee after that day. I repeatedly received error messages which caused me to become frustrated and miss out on a great deal.
Don’t waste your time 1/5
Won’t let me register using Facebook or my own email. Every time I try to complete my registration it says that my session is expired and to try logging in again. I can’t login because I was never able to be registered in the first place.
won’t let me log in 1/5
won’t let me log in through facebook either
won’t let me change my password
keeps saying “we encountered an error”
and keeps freezing
keeps saying “your session has expired” after only one second
the desktop website keeps saying “502 bad gateway”
I had a update on the 7-11 app and now it isn’t working why
Stole all my points 1/5
By savio amir
Issues with the app 5/5
EDITED: I am pleased they reached out and got the problem fixed, so I am changing my review to 5 stars, I stand by that I love this program and am happy I can finally use it again.
I have been having issues the past few days of not being able to log in. I haven’t experienced this before and I truly love the app and the rewards y’all offer. But it does no good if I can’t get my points. I’ve had this since last summer and never had an issue. I even deleted the app and re-downloaded it, but it did not help. Please help me!
My rewards keep disappearing when I’m not even using them? 1/5
Every time I use my rewards to get my 7th Gatorade free I can’t use it because my rewards keeps disappearing for no reason.... please fix this
By Josh Kraft
It’s nice to get free stuff but, not alot of options on the most point items which makes no Since to me?!? If 7/11 is reading make a 5,000 point reward please and thank you 😊
BUYERS BEWARE Very unhappy this app failed 1/5
I was at 7/11 this morning to get coffee for my asthma an figured I would use my points to get a hotdog so I can go to sleep and not cook anything because I been up sense 3 am struggling to break so I go to seven eleven at 8 am and the app gives me chip instead of the hotdog like I wanted. The pat that makes this worse is that I call customer service and I can not get my points back. I spent way to much money with this company for this to happen and be accountable I spend no less than 1.50 a day getting coffee if I don’t want or get anything else from this place and the one day when I really need it to come through it failed. I am extremely upset and will be warming other of this so people will be aware of this issue. Extremely unhappy and seriously consider deleting app
Can’t link card 1/5
I’ve been scanning my card for months so I decided to download the app and I’ve never been able to use it. When I sign in it tells me I’m not right so I hit reset password and enter my email. It says my email isn’t found so I register. It tells me my email is tied to an existing account. Aggravating.
Originally you could sign up with only your phone number 1/5
It logged me out and I can’t log back in because I only had my number linked to my account not my email. But when I tried to create a new account I couldn’t link my phone number because it’s already linked to an account!
Does not work 1/5
I tried to scan and it took my points and did not work
Don’t buy this app because it is rigged..!!!😡😡😡
No points earned while using app 1/5
This app doesn’t work I use it every time I make a purchase.
My points are not showing up? 1/5
I have points, but can’t redeem them because it doesn’t sHow my points?
Bad attitude 3/5
I love 7 11 stores and always get great service however this time he had a really bad attitude
Terrible customer service! 1/5
By Dasani 1
Both cashiers were being rude and nasty to a female customer! The customer wanted to buy ranch dressing and for some reason they both cashiers a female and male cashier were speaking very rude to her.
7-11 Review 5/5
The service was super nice and kind. The cashier Emma was very sweet.
Bad service 1/5
There was a homeless outside the store he asked me for change I told him that I didn’t have cash with me but I could buy anything he wanted to eat we both entered the store and the clerk/cashier said he cannot come inside I said am paying for whatever he wants the cashier said no so I also left the store and went to another store that is about 1 mike away from this one. And I purchase food for the homeless.
Bad customer service!!!
Dam Mohamhead 1/5
No ham head was too busy on his Bluetooth ear pod to scan my 7-11 app plus because there was a big line he didn’t even do my transaction at first I was just like standing they & had to tell him hey you didn’t even charge me so then he did but as I said I didn’t get no credit on the app 😡😱👳🏾♂️👳🏾♂️👳🏾♂️👳🏾♂️
Awesome staff 5/5
Best staff around town!! Practically come here just to see these guys 👌🏽
Treat you like family. Excellent customer service
Food service 5/5
Great app 5/5
Keeps On Crashing 3/5
Ever since I updated the App two weeks ago every time I open it it immediately closes. tried reinstalling it and it still does the same please fix this problem
Love the customer services Thaler help you
Great friendly service at this store... I will return!
7/11 on US 1 2/5
2 employees.... 1 person in front of me - over 5 minutes standing there before getting waited on :-(
Dhiloon is awesome. She always has a smile and greets me super nice
711 is the best! 5/5
Great app! Great deals!
Awesome App 5/5
By Awesomeness 73
Awesome always ready to use apo
Good service 4/5
Staff is always friendly and accommodating.
Fairly New Employee 5/5
Jay He Is Very Good Customer Service he’s Keeper
Howard beach 711 5/5
I am @ this store 3times a day they are wonderful people . They are so friendly helpful & Courteous .
Lampson & Harbor store 5/5
Doesn’t matter what day or time I go in the customer associates are very pleasant and helpful