DONT WASTE YOUR TIME 1/5
Delivery never came, customer service was rude and argumentative!
No accountability 1/5
$2 Item forgotten from my order and when I contacted the store they told me to contact customer service. Seriously? Yes, because the first thing a person who orders 7/11 delivery wants to do is sit on hold for 30 minutes tapping through choice machines because 7/11 delivers can’t even try for a quality delivery experience. This app is designed for convenience but it is anything but. Shotty service, followed by painful customer service experience. No quality
Love this 5/5
Got extra creamer and sugar so morning with 3 kids went awesome
Never received my order 1/5
I did not receive my order and it was marked delivered.
Surprise snacks for the family 5/5
I have this delivery service a try and ordered surprise slurpees, ice cream and snacks for the family. ...I even added eggs to the order. The delivery was 15 minutes early. I will definitely order again.
My first review 4/5
Not everything is offered like there hot dogs. But I had to wait outside for six minutes after the time set to be delivered.
I was a little skeptical at first 5/5
By Great option 124
Ordered for the first time and everything went great. Correct order and fast delivery. After I ordered I received it in 25 minutes. So convenient when you’re sick and don’t want to drive!
Bad service 1/5
I’m waiting over one hour for my order
And I call customer service to make sure for the items
After when I get my delivery I get just drink
It’s so bad
They forgot my Gatorade and 3 bananas but still charged me 🤦🏾♂️
Good service 5/5
Good fast service
I’m lost and disappointed 1/5
By liz vegas
I ordered 4 big gulps and they were literally warm NO ICE at all. I did not put any special request to not have ice either. Than I ordered 2 bakery items and the give me two disgusting breads. I think is my last time ordering. It was a very simple order.
By Retired USA
Most restaurants food arrive cold - 7-11 food arrives either hot or warm.
What happened. 1/5
I ordered a pizza and 2 12-packs of mountain dew. After an our my order had not updated. Called custom service. They called the store. Another hour to get my order.
Points aren’t reflective 1/5
I’ve been ordering and getting things delivered so that my points would grow but my points are not being transferred
Pi day 1/5
I ordered 6 pizzas. One of them was half eaten and the thief had the nerve to leave one of the 4 stolen pizzas half eaten in the box!!!
Has potential 1/5
Seemed like a promising idea. Thought it was cool because you can order alcohol, and the app proceeded to let me order it. It wasn’t until 30 minutes later when it was already being delivered that I was informed it was unavailable. They removed the cost, but the whole point of the order and mixers were for that. I use a lot of delivery services, and if an item isn’t available then that should be communicated upfront. They also still made me show my I.D. at delivery, even though there was no alcohol delivered. Strange and unprofessional experience.
Missing Pizza 1/5
Ordered two but received one. Service was prompt and fast but should have checked the order. I will use it again, it’s a new service and glitches to be expected.
Wrong item 1/5
I was supposed to get 12 pack of 16oz Miller Lite cans and I was delivered 12 pack of 12oz cans.
I get that 7-eleven is super fast and convenient... but this makes it even easier to get those goodies when you can’t find time to break away! I got a 45min expected delivery, but only ended up waiting 20min or so. I’m super pleased with this!
By Qichen Xiang
1 hour over estimated delivery time now and I’m still waiting without any updates.
Waste of time!! 1/5
So this was my first Time using the app and it was an absolute horrible experience! I had to call and check on the order twice, the first time I was told my driver was five minutes out from the store and I should be getting an update son waited about 15 minutes and called back when I never got an update, they then tell me that there’s no available drivers in the area and that I could cancel my order or wait an additional 1-3 hours for my food which was already late. Long story short I end up having to go get my order, when I get there my order isn’t even ready so I waited for my pizza . I got home and the pizza was so underdone it was stuck to the box and they didn’t have one of the items I ordered . Needless to say it was one of the most annoying experiences I’ve ever had.
ID checking service DOES NOT WORK 1/5
By R I D I C U L O U S
Don’t offer alcohol if you can’t let us do something as simple as uploading an ID. I’ve tried it multiple times to no avail.
Great app ;)
So frustrating to use that I am giving up. 1/5
Love the device hate the app. Open your cart? Force close the app to go back. Form validation error on checkout? Rebuild your cart from scratch. Form validation error? Logged out and made to log back in. Forgot your password? Password reset form never emails recovery email. Ordered before and want us to remember your address? Na, we will remember your neighbors instead.
How high are your product development managers?
Excellent service love it
By Ye boi57;5
It lit and fast
Never thought I’d be able to order my cigarettes and snacks to my front door . There’s times where I’d rather die then go out in this freezing cold and now I don’t have to!!
Wish the Rewards worked... 3/5
Look, this app is a guilty pleasure kind of thing. Really helpful when you are about to fall asleep at work and need some caffeine. I just wish the rewards part actually functioned. Even if you have a delivery account it doesn’t track your rewards at all (but the app still tells you that you will get rewards for each order) if you try to sign in and use those rewards you are out of luck, you will be told you don’t have a rewards account. If they aren’t going to have that part work they should just take it off the app. Other than that minor Issues like items being old or out of stock but again, this is a guilty pleasure, if you want your order perfect go pick it up yourself.
Don’t do it. 1/5
Never again will I use this app. Literally took almost an hour to get a delivery from a 7-11 that is literally a 3 minute drive from my house. Delivery time updated 4 times from and when the driver arrived he told me to come outside. When I questioned the directive he changed it to I’m outside. But the beauty in all of this is that my delivery person was supposed to be a woman according to the app! I spent 20 minutes on hold with the customer service to cancel the order because it was taking so long and by the time they answered with just two people ahead of me it was already out for delivery. The agents response was “it’s getting better” so I take that to mean this is normal.
My order was wrong 1/5
By I am out if nick names🤷🏾♀️
I asked cherry slurpy I got coke
I am not happy
Ehhh. Could be better and needs work. 2/5
A lot of the “fresh” food was out of stock. They don’t offer nachos. And the delivery time kept changing every five minutes, so something they stated was originally was going to be 20 minutes ended up being over an hour. Don’t think I’m going to use this app unless very desperate. They need to work a lot of things.
We have no vending machines or time! 5/5
When I found out that I could have 7-11 deliver snacks to my office, I was so stoked! Our team has no vending machine and only a short window for lunch, so this was a bit exciting. Although I think I was the first to use the app. The delivery guy was laughing at me. I think they had to hire him just to deliver my gummy bears
Great service and quality products.
Very disappointed 1/5
By 💋🔫Mrs. B
Download the app went to try and Oder something half of my very limited choices where all out of stock app is a big waste of time
All downhill from the beginning 1/5
Was satisfied with delivery times my first couple times using the app but then it became complete garbage. Status updates almost never happen, the Postmates drivers they contract out to deliver rarely show up or answer.
By E Myster
Much better at letting me pick items. I am able to figure out and work around certain things. I wish the items could appear before the add button and wish I knew how to take a photo of my Texas ID. You need it to get beer on this app. I am a voiceover user so accessibility is very necessary to use this app.
No customer service 1/5
This is my first review as I used this to get a bunch of snacks. My driver had forgotten so many things and the ice cream was completely melted by the time they arrived. I tried contacting 7 eleven and they just had an operator but no one ever assisted me with my incorrect order so I just wasted my money.
DO NOT USE 1/5
You are literally wasting your money in this app. I am currently on the phone w customer service and it’s already been 10 minutes of me waiting on queue when the automated voice has been saying I am first that there were two people ahead of me for the first 8 min and 2 min of me being “next” in line. I just wanted some GD water...
Food was not delivered!! Need a refund!!
You’re the best 👏🏾 from Hercules 5/5
It was so fast; it is my first time and I already like it. Keep doing the best for your customers 👏🏾 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I had placed an order at 12:30, it took the payment and sent a confirmation email that everything would be delivered at 12:55. Here it is 12:53 and I get a notification from the app saying my order couldn’t be completed. As if there was no faster way to let me know. If you’re relying on this app please don’t waste your time.
Really nice kid and fast delivery!!!
Easy way to shop 5/5
By Charlotte M Grover
Missing items 1/5
My order had only half the items I ordered. The driver said she tried to work with the 7/11 guy and he wasn’t helpful. I want a return but have no idea how that is done.
By medina jackie
I was a little disappointed that is was a little late but nothing beats having snacks delivered straight to your door. I ordered it past midnight so I was surprised there were still people willing to deliver my order. Overall very happy with my order and will definitely be using this app again :) but will definitely order a little earlier to counteract the wait time.
good delivery 5/5
By rm mtz
fast and easy
7 Eleven Now App 5/5
My first time using & my sons pizza came hit, my beer nice and cold, driver friendly and on time. Will use again
Awful service. 1/5
By Jared Boyd
I tried to order a late night snack. App told me delivery would take 15 minutes. I call after a 45 minute wait, and the operator tells me he just spoke with the driver, they had to make another delivery but was on the way, 10 more minutes tops. 30 minutes later I get a notification that delivery has been canceled. Call operator again to get explanation and get no help at all. Had no idea why the order was canceled, and sorry for the hr and a half wait only to be told it was canceled on a delivery that was suppose to take 10 minutes.