Always saying there aren’t any drivers available? 1/5
Whenever I try getting something delivered it’s saying there are no drivers available but yet when I use Postmates (the service you go through) there are no problems
Wish it worked 1/5
Sometimes I’m stuck at work and could really use a caffeine pick me up, but my location never has any available drivers, no matter the time of day. Like delivery is the whole purpose of this app, so what’s the point when no one is available to do the delivering.
Absolutely amazing 5/5
I was at home when I got a little hungry and decided to download the 7NOW app. I was able to add a lot of stuff, chips, candy, gummies (my fav) and they delivered it to me in 22 min! Oh snap, that is super fast!!!! Thanks so much 7NOW!!!
Still no Delivery for Coney Island 1/5
Sheesh freaking 6 months passed by and there still no delivery for my area... used to love 7/11 but starting to reconsider
HOW TO REMOVE CREDIT CARD INFORMATION 1/5
To Developer Response: The old version of your App allowed your customers to obviously delete their credit/debit cards. There were words to that effect: ‘Delete Card’. This functionality has been inexplicably removed. How are your customers supposed to know they can now swipe left and delete their cards? There are no instructions to that fact. The old method worked perfectly. What was the developer’s reason for removing the obvious functional way? If you’re going to use the swipe-left-method and then tap the ‘Delete’ that appears, you need to add instructions to that effect. Your customer service department is being bombarded by angry customers. Your service reps don’t have the answer to give them. I had one service rep tell me there will be another update in a month, implying in a month the card issue will/might be resolved. My “blood was boiling” at this point. I’ll contact your service department and share this information with them; so they can share it with upset callers. They told me they’ve had quite a few. (Have now shared with customer service, btw.) Remember the old expression, “If it ain’t broke, don’t fix it.” In any event, there needs to be an open line of communication between developers and customer service, which apparently is lacking. Without customers there is no business and without a business there is no job.
THEY DONT EVEN DELIVER 1/5
I downloaded this app thinking it would be cool but the don’t even deliver in my area and I live in a really good area so this app is trash to me can’t even use it dumb -1 star
New app is terrible 1/5
They redesigned their app recently its harder to use and has bugs. You just lost business.
hard to find foods by category 2/5
Why the sub category has been removed? There should be chips, cookies, fruits... under snack category
And why I can’t enter tips by myself? I don’t want to choose any option
I can’t see the subtotal money if I don’t click checkout, it’s slow if I click it, sometimes I just want to check if my items meet the minimum requirements of $15, I need to click it again and again!
Newly downloading this app as I type... 5/5
By maria berns
Am excited to see how the new ability to get this delivered to mel
Easy app to use. Quick delivery, nice personnel. Called to confirm location. Resourceful customer service reps. Def will be ordering with 7NOW again soon
Very fast. Milk was turned and sour. Main reason to order was milk. Burned on first order. Won’t use this again. Both milks warm in the bottle. And 1 day to expiration
Orden a su propio riesgo! Deben mejorar mucho 1/5
By yo soy tu ketty d lucas
Empecé usando esta app en diciembre 2018 y el primer segundo delivery todo bien, pero los 5 últimos deliveries un horror me agotaron la paciencia, te dicen 15 minutos y llegan hasta una hora después, aparte d eso llamo para acegurame de decirle al Dispach que no me envíen las cervezas calientes y solo para perder mi tiempo siempre las traen calientes. Y peor si se te olvida el password de la app. Ni cómo recuperarlo, tienen mucho que mejorar. Si vas a ordenar cervezas y la necesitas para las 10 ordena a las 8, increíble!
Terrible service, orders are cancelled without notice and when done so nothing is compensated for the inconvenience.
This app is absolute trash.
What I expected 4/5
I had a hanger for a Mountain Dew. I was heavily inebriated so could not, of course, leave my house. I stumbled across the 7-11 app. Not only did I receive 2 delicious big gulps of Mountain Dew, I also ordered 2 slim Jim’s, chocolate zingers, sour patch kids, and a pint of Ben and Jerry’s. 16 dollars well spent, and my tummy hurts yet it is happy as hell. Thank you 7-11
My items 4/5
By hey kash
I order two Simply “mango orange” juice, and instead I got to regular orange juice.
Not good 1/5
My order was wrong
Great Experience! 5/5
I love this app!! My orders are always correct and delivered early! Like uh, yes please. Deliverers are always friendly and professional, and don’t make it awkward or knock too loud when it’s late.
It’s been great. ☺️
Doesnnt work 1/5
Simple enough. Password was too simple without being prompted to do so. Wouldnt register even when this was bypassed. Dont bother downloading.
Orders always meSsed up 1/5
This is my second time using this app and I’ve had issues both times. I ordered two gallons of water and received two small 20FL bottles.
Morons for delivery 1/5
Worst app. Doesn’t update and delivery person had wrong address twice even though it shows correctly on my profile. Bad .... just bad.
NW Sider 5/5
The worst 1/5
By Awkward Awesomeness
Oh my god it was the worst. They took forever, and they forgot one item... so lame
I signed up yesterday with the same email and password I use for everything. I just tried to place an order and it keeps saying my account credentials are incorrect. I’ve selected the forgot my password option 3 times now, and no email has been sent to reset it. I can’t create a new login because it says my number is already in use. Please fix this cycle of frustration.
Horrible App! 1/5
7-Now should fire everyone involve😬. You had a great chance to build the brand and with all the money you spent on advertising, you would think this would be a good app, my delivery was late the first time, I gave them a 2nd and 3rd chance. Still unsatisfactory even after a year. Dear 7-11, get your app in order or get out of the delivery business.
Address ok 5/5
Asweome agree performers right.
This is awesome! 5/5
By A.S. MetroStar
It’s better than what I expected
Update telephone number 2/5
App will not allow me to change my telephone number.
Says it’s being used.
Food removed 2/5
Had ordered takis with lots of additional food. The Takis were removed from the order without notification. Very disappointed
Super convenient! 5/5
I ran out of milk and my 1.5 year old was not happy about this! I downloaded this app and saw that I could get milk delivered before 8 am which is so cool! And delivery was free too. The delivery guy was quite chipper for the morning and delivered my items early. The only thing that could be a bit annoying is that they have a fee for small orders of $1.99. I went ahead and ordered $15 worth of items to avoid this fee and just get more items I could use. Overall I would recommend this!
Product was delivered faster than the schedule.Pizza was hot and Fresh. 5/5
Hot and Fresh and on Time
Rude and slow driver 2/5
By Buddy Francisco
Driver was rude and it took 45 min to get melted ice cream
Disappointed first time 2/5
By cypress chris
Item missing it doesn’t say out of stock or else I woulve order something else..
Worked it’s way from 5 stars to 0 stars in only an hour 1/5
By cjisfj jen
2:30 - Just installed the app and created an account, right now I give it 5 stars
2:35 - Tried to upload my military ID and it did not work, right now I give it 4 stars
2:40 - Ended up using driver’s license. Placed an order and was told it would take 20 minutes, only to find out my order was delayed for an hour and a half(the app didn’t even update the delivery time), right now it’s at 3 stars
3:30 - They came and said you must be 21 to order tobacco products, maybe try specifying that? A BIG FAT 1 STAR
Order says delivered when not here 1/5
Just all in all a bad experience never again
Freezer burnt ice cream 1/5
I got a Ben and jerrys and another pint of
Ice cream, both were freezer burnt. This is the 2nd time they’ve delivered me freezer burnt. Guess it’s my fault I keep ordering
Prompt service. Followed directions. Grateful 5/5
The delivery was right on time. And no fuss.
They can’t even deliver to the right house 1/5
These people really had me waiting a whole hour just for my stuff to get taken by the wrong house dumb drivers too can’t even make sure to see if it the right address never using the garbage again
Pokémon swag 2/5
I didn’t get any Pokémon swag with my delivery.
I ordered a 64oz Orange Gatorade and received a Lime Gatorade. No explanation why. C’mon man!!
Sleeping kid plus a late night stomach ache is no joke! I remembered 7/11 now has 24/delivery and they came thru for your girl. 💪🏼👌🏼
Better then Uber eats 5/5
Better then Uber eats for sure 😂
They make you pay, then they cheat you 1/5
By Lee Likes apps
FREE DELIVERY, then they STEAL IT.
They promise free delivery for new customers. Advertise items, like a SLURPEE, Just so they can refuse to deliver advertised item(s) and KEEP the money. So they end up getting a delivery fee from you, because they’re going to make you buy things, that you will never get.
They force you to PRE-PAY, then the store notifies you, they won’t be delivering half of your order. Why? For no reason, other than their chance to cheat you out of a few extra dollars. We were just 10 you are due, since they charged you the full dollar amount, and they give you no option or ability to apply that credit to another order, or simply to refund it back to your credit card. They just pocket the difference, because that’s what thieves do.
By why ho
Dont waste your time in this app💀
The app issa joke
Worst experience 1/5
I ordered twice in one night, and both of my orders did not arrive. I am very unhappy about this. There is not support, and i can not even call the driver nor the support number
Bad experience 1/5
I had to order 3 different times and when we finally get the order pizza is cold very bad experience
Why not to use - 1/5
App constantly freezes, the gps always throws atleast 40-50 feet away(very bad if you live in a city), and the app is just all over glitchy! It’s DoorDash essentially!
They forgot one of my items other than that its a cool app
I was very disappointed with the fact that I ordered three lemons and ended up getting 3 limes which are two completely different prices I want my money back and I’m never ordering from here again !
Wrong order every time 1/5
I don’t know if this is the apps fault, but every time I have used the app, the person putting it together either purposely left something out or completely mixed up the order. The first time, they left out the beer and then the driver went back and the store called me and made me order it again which prompted two more drivers to attempt picking it up and since they use postmates drivers they kept trying to get me to cancel the order but since it wasn’t in the Postmates app I couldn’t and kept getting new drivers asking me what was up with the order. Then in a different order I ordered 4 coke slurpees and got a single cherry slurpee instead of the 4 I ordered which made it necessary for the driver to go back and get it fixed... but then brought back the 1 cherry and 3 Coke’s 🙄we just stopped fighting it. the drivers can’t see what the order is supposed to be so we have had to show them receipts. I think it could be a great service if the store paid attention. (Arizona Biltmore area 7-11 in Phoenix). Deleting the app, not worth the hassle.