Doesn’t work! Useless junk! 1/5
This app is totally useless! You can’t log in so it gets ZERO stars. How can a company as big as AAA not even create an app that works?
Doesn’t work 1/5
App never works!!! In extreme need of update.
Doesn’t work 1/5
This app is near useless on an iPhone 10. Cannot access travel info, does not respond or work with IOS server. Very frustrating
Very disappointed 1/5
I’m a member of AAA-Wisconsin for over 30 years and cannot get this app to run after numerous attempts and reloading it. It only spins indicating it is loading even after 10 mins watching it spin. One would thing that a long outstanding travel and insurance company could provide a working application for it’s members.
Can’t even create an account. 1/5
It claims my email is invalid.
Can’t log in, app is clunky. I would think such a large company would at least be able to develop a usable app. Wow.
I generally don’t write reviews for apps 1/5
But this app is so pointless that I had to rate it one star
cannot open 1/5
It will not find my wifi network enough said
Downloaded this because when I called there was a 30 minute wait and the recorded hold voice kept telling me I wouldn’t have to wait if I had the app.
So I downloaded it and after inputting my info it basically said that the app couldn’t help me and I had to call.
Very disappointing and angering.
When my sister is stuck downtown at 1am and freaking out and I’m trying to help and freaking out because I’m worried about her safety - I want an app that works and a service that takes a minute and a half not an hour and a half....
one of the worst apps 1/5
it is almost impossible for a highly experienced user to find your current bull, view it, and pay it using the app. you can not find any way of viewing what you have already paid, whether ir not you have paid or how much remains to be paid. if you expect a better app, you must find another insurance company because this one is pretty unusable.
it will be probably the worst app that you will ever have to download if you use aaa as your insurance carrier. you can not find your bill. the app does not function on an iphone or ipad. or a android device. do not download this app.
Roadside doesn’t work, horrible layout, not helpful 1/5
Cool that you are trying to get into the app game but I think you need to actually try! This is a joke of an app and not helpful at all
What Happened? 2/5
By Diana Pulvirenti
When this app first came out it was perfect, now I can’t even get it to download! What happened? I’ve deleted and installed it several times to no avail. Please fix it.
Never works 1/5
Never allows sign in ... keeps giving and “error connecting” message
Will not work on iPad 1/5
App will not open in iPad. Keeps loading forever. Have uninstalled and reinstalled several times to no avail. Not much utility as a AAA member for this app.
Can’t Log in 1/5
Glad I am trying to log in now, not when I actually need help. When I type in my user name and password, the app goes back to the previous screen asking for my zip code.
AAA lets me down again 1/5
Called 7:37pm they said tow truck will be here at 8:34. Told to use app. At 9:04 I called and they said truck would be here at 9:20. She said They’d hurry up and be here in 15 minutes which put them another 10 minutes past. The app never updated even when I refreshed and closed it out a couple of times. Still says 8:34. Tow truck still not here. AAA let me down AGAIN and the app is not accurate or updated.
Can lead to low driving scores! 3/5
I called AAA about my lower scores on their driving app. Most times I would be in upper 80’s & 90. Recently took a dive after having phone reset.
Actually, I noticed my phone was set to “rise to wake” meaning any vibrations turn the phone screen ON. I realized while I was on gym treadmill & my phone screen kept turning on?
Might want to let other users know that this can lead to low scores relaying a false positive notice to app that you are using phone while driving.
Password glitch 2/5
I had a gmail account get hacked and spent many hours going through all my apps and web pages to link a new email address. I have never used this gmail address with AAA, I use an iCloud address but when I open the app it defaults to the gmail. I checked my keychain and the email is indeed the iCloud address. So I type in the iCloud address to log in to the app and it won’t accept the password. Again I double check the password in my keychain and retyped the password, would not accept it. So I typed in various other passwords that I use thinking maybe I used a different password when I set up the app and it didn’t get logged into my keychain. No dice, none of the passwords worked.
I clicked on change my password, went to the email for the change password link which led me back to the app but a window popped up asking me for my ZIP Code. I typed in my ZIP Code and the screen froze, blocking me from being able to change my password. I cleared the page and requested a change of password again, went to my email, clicked on the link, and the same thing happened in your app. It froze on asking me for my ZIP Code. Why is my ZIP Code required to change my freaking password? I went through this scenario one more time, same result. I decided to delete the app from my phone then re-download it from the cloud, and what do you know? It finally accepts my password.
You need to evaluate your app and find out why it’s glitching on a ZIP Code entry that shouldn’t even be there, and why it won’t recognize a valid password in the first place.
“Use the app to avoid waiting on the phone” 1/5
Nope. App doesn’t work. Just keeps saying loading and can’t complete the request. Garbage!
Worthless app and aaa 1/5
Broke down. 15 degrees outside. App doesn’t work at all for road side assistance. Call, wait on hold forever. Tell me someone will be here within the hour. That was almost an hour and a half ago for a total of 2 hours in a car that doesn’t run in now 12 degree weather. Worthless. If this was my wife and children sitting on the side of the road I would be livid.
By ad wilson
The oil change coupon expired 12/31/18. Please correct the AAA oil change coupon for $19.99. That coupon is on your AAA app coupons
WIIL NOT WORK ON iPAD 1/5
This app will not work on an Apple iPad. Click on the app and one gets a continuous “LOADING” 🔄 for infinity. On the iPhone XR mobile design on the app is yesteryear technology. App designer must be in bed with AAA President to have such worthless app functionality. Fire them both and start anew.
It doesn’t work 1/5
I needed roadside yesterday. While on hold, I downloaded the app and tried everything. Nothing worked. It’s a loop of logins. It still doesn’t work even after upgrading account details. It’s a nice idea, but poorly executed
Not working! 2/5
I used the app once and was happy it worked. But that was it. It always says searching for a network. Right in my house and I know the internet is working well, my mobile phone is connected to the wifi and working on other apps. Then, it returns with can't connect, call the toll free number! Tried it on iPhone, Samsung Galaxy Note 8, iPad, all returned the same error message. Tell the developers to do a better job. If Triple A can fix the bugs, users will enjoy it.
Not up to date 1/5
The AAA Drive is not up to date on current speed limits. Nebraska increased the speed limit 5 mph on a lot of its roads but if you drive that speed you get a low score for speeding. I don’t understand how AAA can base discounts on inaccurate data!
Trying to download app, unsuccessfully it appears. 1/5
Have ipad mini4. Thought it worked on mini as well as iphone. Guess not.
App needs update 2/5
It says no internet connection to reload with my iPhone 8 with wifi. Happened on my iPhone 6s too on different day. Low stars just for notice but I'll change after I can use app again
Does not work 1/5
It will load on my iPad, but then goes into perpetual hourglass mode and never gets to the content.
Bad App 1/5
By Oma Amy Dee
The app is really slow. It is designed poorly. AAA needs to hire a hipster to redesign the app so that it looks good and works well. One time I broke down and tried to use the app to request help but the app wouldn’t work so I had to call in instead.
Does not load. 1/5
The app used to work. Now it won’t load. It just says, “Loading...”. I’m a AAA member, but I receive no value from this “service.”
Two stars 2/5
Two stars because the app dings me for stopping at stop signs in my neighborhood. I don't brake or accelerate suddenly so not sure what that's about. In order to receive a discount I was told participation in the drive portion was mandatory. At least it could be accurate. Seems like I'd be rewarded with a better score if I ran stop signs.
Completely non-functional 1/5
I recently got a new membership and wanted to add my membership card info to my Apple Wallet. In order to do that I have to have the app. Ok, fine. I opened the app, and it asked for my zip code. I entered my zip code, and it took me to the main screen. I clicked to login, and it asked me for my zip code again. I entered it again. It asked for my email address and password for my AAA membership, which I entered. It then asked for my zip code. Again. I entered it. It took me to the main screen and asked me for...wait for it...my zip code. I clicked the account symbol to see if it logged me in- nope. So I clicked “login” again, and it asked me for my zip code. I did this entire process three times. I’ve entered my zip code at least 25 times, but despite entering my AAA credentials several times, it won’t log in. So I guess I won’t be putting my AAA card into my Apple Wallet.
Terrible Terrible App 1/5
I have been a member for quite a few years...this app is terrible. Not helpful and now it won’t even finish loading. Where’s the money going? It’s sure not in your website app
App not working 1/5
When trying to use the app I keep getting network not available. I tried it again at me house, two feet from my router and still got the same message. Please fix the app!!!! I needed a tow two days ago and the app would not load. After calling in the only way I could view the estamiated time of the two driver was by receiving text messages and using my mobile browser. Since that night I have tried to use the app numerous times and it has not loaded
abandoned app? 1/5
It tells me the network is unavailable, and to try again later. It's been this way for at least a month. My same credentials work on the website.
The support link for the app won't even load.
I used to use this app to find AAA-listed destinations, super handy on road trips when looking for restaurants and campsites. This feature appears to have been removed back when I could log in - I'm just hoping to log in again to see if it's there now.
The worst app 1/5
They just couldn’t make it any worse! First of f all it is too slow and takes a long time to log in. On top of that every time it asks me to sign in again??!!!
And this app is for emergency?! Are you kidding me!
No Longer Works 1/5
I’m glad it’s not just me, I can’t get on the app. I used to use it all the time, I loved it, but now it’s useless. I even uninstalled it and reinstalled and I can’t get on. Awful!
won’t open 1/5
Wasn’t that thrilled with the app before ... only showed a few available discounts. Now the app won’t even open on my iPad.
Vehicle towing 1/5
I called aaa on Saturday to have my husband Chevy van picked up from my house as the HOA will not allow any work on Vehicles of any kind in your driveway. I was forced to call aaa to have my husbands van towed to my mechanic ‘s house. I was told by the person who answered the phone that you are only allotted 1 vehicle tow of the same car per year. I have had aaa for the longest time and am a plus plan member. I was very disappointed in that response. All the money you have collected from me for many years and I get that answer. I am not happy over this matter and am thinking or changing my member ship to another company. I have only had maybe 3 -4 vehicle’s towed in all these years. The tow truck driver was very kind extremely courteous and even offered me a bottle of water. His name was Clarence. So if this is true I will be shopping around for another tow company to serve my needs from this point forward. Thank you Michele .
Do not get this app 1/5
Despite reading the very bad reviews I downloaded it anyway. After taking several minutes to “configure my experience” (and not finding the internet connection 6 feet from me), I first attempted to sign up, not thinking about the existing website sign in data - which I didn’t have handy anyway. My mistake. Via the app I requested my login name - which I had gotten right it turns out - but then of course I had to request a password reset. No problem. Except it didn’t seem to like what I wanted the new password to be. Apparently you can’t use symbols (at least not $) but it didn’t say that anywhere. Finally get that resolved, and it says it will send me a confirmation email, which, 20 minutes later I still don’t have. I just wanted to renew my membership. Also, having to load in my membership number 3 times was a pain. The app has a “scan card” feature, but yeah it doesn’t work either since there’s no way to actually click on it.
Great App 5/5
I used the app because I needed a battery jump. After entering in a few details, I was given an estimated wait time of 85 minutes. I think they do that as a default because about 5 minutes later my wait time was changed to 10 minutes. The service truck arrived, jumped the battery and I was on my way. Easy to use and I like seeing the status of my incident being updated on the app.
By Viggle reviewer
I’ve read through many of the reviews and there are a few consistencies. Nothing seems to ever get addressed. The app does not help in anyway. Everyone has to call to get any help. The only response is to ask for the users zip, with no way of knowing if anything helps. I’ll offer my zip up front - 55343. I tried using this app for service. Initially, it said someone would be there to help in 45 mins. After an hour, I called, after being on hold for 15 minutes, I was told my area required them to call for service. No idea what would have happened, if I didn’t call. I was then told someone would be coming. I waited another 2 hours. Finally, received a call saying that they were busy and I would hear from someone in 24 hours. I am approaching that 24 hours and still nothing. I get that things are busy, but this is horrible customer service. Your app is worthless, if you can’t get service or updates. There should be some way to communicate through the app. In addition, when I call, my membership number is not recognized. Just glad I’m not stuck sitting in my car on the side of the road, although maybe I would get some service, if that was the case. When calling, it repeatedly tells people to use the app or website, but neither are of any help. Hoping I’ll eventually see a tow truck.
What a bad app. 1/5
I’m trying to use the app and just goes to a black screen. EVERYTIME.
App never works! 1/5
Every time I try to use this app it always searches for a stable network connection. It doesn’t matter if I am connected to WiFi or not, and it refuses to ever load. This needs to be fixed considering I have full network connectivity.
No way to track service call 1/5
I called AAA as it is seriously so much easier than the app. They gave me a service number but there is no was to track it. Going to the website and app it only asks if you want to make a new service request. No place to put in a number for service already called in.
Do things closer before u go far out 1/5
How can u guys be close to me then go past me. I get it pecking order. But for a lockout come on guys. Hire more people at night at least
Need no star option 1/5
I have downloaded the app multiple times, tried logging in repeatedly for two days, and can not get the app to login me in to my membership. No point in having an app if can’t use it!
Not on iPad 1/5
While it says here that this app is compatible with iPad with iOS 10 and greater, it does not. Contacting AAA, they say it no longer works since a recent update.
No Real Response on App to Roadside Request 1/5
By John Thornberry
I need AAA at my home to do a battery test and potential replacement. I downloaded the most recent version of the app, and submitted my roadside request at 3:38 pm. The notification popped up to tell me that assistance was expected at ... 3:38 pm. That should have been my first clue that something was wrong.
Twenty minutes later, another notification popped up: my request had failed, and did I want to call AAA? Thank God I wasn't in an actual emergency, wasting 20 minutes with a request that went nowhere.
When I called AAA, the voice menu kept reminding me that I could always use the mobile app if I didn't want to wait on the phone. As it is right now, the app is only good for holding my card info (which is on my card) and trying to peddle goods and discounts to me that I don't need when I want roadside service. By the time I need AAA again, maybe this ridiculous app will work properly to get me actual assistance.