Freezes up - dont waste your time 1/5
Freezes up everytime I use. I’ve had to use another vendor because this is so unreliable
Insurance card 3/5
The app itself seems to function very well. AAA need to remember that they also serve as their insurance customers and should include the insurance card in the mobile app. Other insurance companies in Florida can do so, so why can’t they?
updated just now 1/5
By JT in MN
Amazing, that loading problem that I assumed was part of this new update... nope. Still won’t load on my iPad Pro. Nice work AAA.
Screwed up app after last update 1/5
TERRIBLE Can only get directions on
my phone why would you take away the feature to use on the iPad.....it was so much easier to use user friendly unlike the phone.worked great two weeks ago until last update
Dr. Richard Batlow 1/5
By Dr Barlow
I am trying to delete AAA from sending me incessant advertising, but this company’s Website will not permit me to “unsubscribe”. I am contacting the Federal Trade Commission, but in the interim, can anyone help me unsubscribe?
Love Aaa, hate this app 1/5
App Usability is poor: 1. Really difficult to log in and stay logged in, 2. Navigation is confusing
By PMBrady iMac
Continually freezes 1/5
This app continually freezes. It’s very frustrating...please fix the glitches.
AAA App 5/5
New app works great on my ipad
Pretty much worthless 1/5
Somebody should get fired over this app. Constantly asks to login over and over, can’t get get anything done with it.
Can’t sign in 1/5
By Great!good Learning and fun!!!
Over and over trying to logon, end up in a loop of not being able to log on!
Complete garbage 1/5
As a AAA member, I expected more from their app. What a complete waste of expenses on their part. Whoever designed your app should be fired.
The app never seems to work, and when you try to access any of it, it says there has been a loading problem and refers you to their website.
Absolutely useless! If I could give it zero stars I would.
Don’t waste your time with the frustration.
Needs a major update 1/5
By Nirak 111
I haven’t been able to use this app. I stay stuck in a loop trying to agree to terms. I cannot get past this. This used to be my favorite app while traveling. Not any more.
What is the point 1/5
I can‘t get our cards to show up in the app. It just keeps looping back to mobile site which shows all of our cards. What a waste of time.
Big glitch 1/5
Used to be able to use this app but can’t log in anymore. Just sits and hourglasses. Deleted and reinstalled. Same problem.
Frustrating. Let’s fix this!
Bug fixes EVERY TWO WEEKS! 1/5
By MPC in NorCal
I made the gigantic mistake of updating this app, before looking to see they’ve been fixing bugs every two weeks for the last year.
This app reminds me of the crap Microsoft stuck people with in early Windows platforms.
Who the heck are you hiring as app developer AAA? Must be some unemployed MS rejects!!
No longer works 1/5
Just sends you to Club app now.
Terrible execution. 1/5
The application isn’t useful at all.
Can’t log In 1/5
After entering my username and password the app refuses to sign me in!!!
Auto services 5/5
The technician who has here last night (10.8.18) was excellent. He’s assisted me before on April 9,2017 and I am requesting that anytime I need services, that if he’s working, I am requesting that he be sent to assist me!!!
No facial recognition 1/5
By necromancer 11
Well in this day and age asking someone to always login in with username and password is ridiculous. There is no option on this app for finger or facial recognition. Always asks to confirm terms and agreements.
Time to upgrade your app AAA
App no longer works 1/5
AAA , read your reviews! When I first downloaded The app it was AWESOME!! I used it within the first month to get my tire changed. I simply clicked some icons on the app and within 15-20 minutes a tow truck was there to change my tire. Now it prompts me to download another app and the other app has no roadside assistance nothing you have to call AAA. Please fix this, I pay you hundreds of dollars a year for your services the least you can do is get me an app that works
what a waste.
Terrible App 1/5
It stops working suddenly during trips. It gets stuck and I have reset it all the time. It is very hard to navigate and it is difficult to find hotels on the road. Plus its location service has to be "always on" or "off" even when not using the app! Why can't they let me choose between "always on" or " only while using". It is bad. I'm back to using google maps until this app is updated.
Garbage app 1/5
AAA is awesome. This app will frustrate you until you’re ready to cancel your card. Keeps saying that my email address is wrong. Funny because that’s where it sent the password reset to. Piece of junk.
Irritatingly useless app
Cone on AAA get on it.
No longer works with latest update 1/5
By Funkymonkey freshness
They updated the app to make sure that nothing works anymore. Just loads forever. Can’t even view my member card or set breakdown location. But I can see discounts for my local stores which is what every tow truck app is for right??
Endless loop on sign on 1/5
Talking about a totally worthless app, can’t get past the loading screen, I agree to terms and it just sits there and does nothing, removed and reinstalled 3 to 4 times, still no change.
It’s obvious with the low reviews that AAA don’t care, at least their tow service has been excellent, but forget the app it’s worthless.
AAA Terrible App 1/5
By Chicago Joe 3
Worst app on my IOS phone and tablet. I’ve deleted the app from both devices (twice) and reloaded from the App Store, trying to get a fix- but no such luck.
The initial screen prompts for zip code and then it just sits and spins, spins, spins, going nowhere.
If you are roadside and have an emergency, you better have a telephone number to make contact, as this critical AAA customer service app could leave you stranded, frustrated and a bit angry.
Can't log in 1/5
Wasn't able to log in and sent me 36 emails saying I tried to log in that many times. Ridiculous.
Doesn’t work 1/5
You launch the app and it just sits there trying to do something.
Login over and over again 1/5
The app makes me log in over and over when I navigate around the app. It also needs facial recognition for the log in.
App always takes me back to the spot where you enter the zip code. Then back to log in. Not a smooth working app at all
Getting worse all the time 1/5
Slower than ever. Can not find my address in Phoenix AZ. Etc.
Bad App 1/5
I downloaded this app and as soon as I open it I am directed to download another AAA app, this one does nothing other than ask for my zip code.
Worst App Ever/ Don’t Use this App 1/5
Trying to search for hotels and it keeps giving me locate an office. I don’t want an office. I’ve logged in three times but it’s showing I’m not logged in. This isn’t the first time I have tried to use this app for travel within a few states near me. If it’s this bad just to try and find a hotel I wonder how bad the app will be if I ever need roadside assistance. UGH!!!
Simply Awful 1/5
We’ve tried to use this app on 2 separate occasions and in each instance it directs us to the CA AAA...even thought the once we needed to use it in FL and once in AL. By the time we got it figured out and redirected, the service itself was going to be 1hr+ and we were in metro areas (both cities of 30k people)
We have officially canceled our membership and are seeking another type service, with experience w/ AAA it shouldn’t be hard to improve on.
Frustrating from the start 1/5
Basic ui design - why make us divide up a long member number into 4 different boxes? Lazy programming - trivial to parse this input.
Never works 1/5
The app will “load” forever, just to never log you in. You’re much better off just calling them.
App no longer opens after update 1/5
Cannot open app, just spins when entering zip code and accepting, agreeing to terms and conditions. Only way to log in is click on join! Tried reaching app support, message is “not available.”
No vacation deals or any deals on the app as a guest 1/5
The app looks much better on their website and the App Store than in real life. There are no updated deals on vacation, restaurants, or anything. None of the offerings from AAA were available in my area. It’s like they don’t care about customer service and take customer feedback to heart. When will they hire professional people who know exactly what they are doing and upgrade this app for the greater good now and forever?
Sad, difficult to access, not intuitive, most recent update left it completely usable 1/5
Used to order trip tics for long road trips. Tried this out in anticipation of a long (1100) Mile drive. Seemed to be a useful tool. Saved routes, looked at options. Did not open during any of the trip.
Tried it on LTE. and wireless.
This theoretically allows access to AAA affiliates, hotels, gas etc. along the route. Had to do it the old fashioned way.
I can’t trust this App to be available when I need it.
Can no longer add a storm alerts address 1/5
By Debt Free Is Less Stress
I can no longer add a storm alert address because of a glitch in selecting a state, & this isn’t the only issue with the changes that took place, you now have to enter every phone number for every address (before you could just enter the numbers for all the addresses instead of having to re enter all the numbers for each address) storm warning as in you can’t select a state, the function doesn’t work) so it won’t let you add the address without it, so you can’t add it. & I also resent AAA’s ridiculous location request, it’s not necessary & very intrusive‼️‼️‼️
Latest version is a downgrade 1/5
By Old Poet
As a mobile app the most useful function - finding a gas station is very hard to find within the app. It also provides information about gas stations you have already passed. Go back to the previous release.
Deserves a negative at this point 1/5
Cannot pay bills or renew services on new revamped app. The feedback and assistance features are not well designed. Would expect a much improved user-friendly app from this company. Needs to be overhauled and start from scratch.
After IOS12 update it apparently no longer works on iPad 1/5
It used to work on my iPad but it doesn’t work anymore. Works OK on my iPhone.
Doesn’t load!!!! 1/5
After recent update, it hangs up on “Configuring your Experience “. Can’t use!
Terrible Don’t bother 1/5
By Amerz Italia
Impossible to create an account using membership information. Since recent update- doesn’t even open- has been “configuring your experience” for three days. Tried quitting app and restarting it. Still “configuring your experience.” 🙄
App is not as helpful as used to be 1/5
This used to be fairly good but not anymore. When I open it, it says it is configuring my experience. What does that mean? Sometimes I wait 10 minutes and it’s still configuring. Can’t find gas prices easily anymore. Road service not easy. I used to use app. Now I just call number on card. Why have an app if it’s not useful. Maybe it’s just to sell ads.
Horrible app 1/5
Not easy to navigate. Glitches a lot. Not user friendly.