Launching error 1/5
By Johnny Y99
Launched this app after a long time of not using it and all it does is tell me there’s a error launching app. ????? 👎
Requires another app installed????? 1/5
Every time I try and run the app, it takes me to the App Store to download something else. What used to be a very functional tool for AAA, is now spamming me to download other stuff that doesn’t work.
Poor App, Lacking 2/5
The AAA Drive component of this app that is required for customer to get good driver discounts is very poorly designed. It does not have any calibration for different types of vehicles. Therefore my Jeep Wrangler with a short wheel-base and stick shift gets horrible scores for smooth driving (or the lack of.) The app gives me a score between 60 and 70 with no excessive brake or acceleration incidents. Triple A, if you want to lead the insurance industry with an app like this, call me. I’ll help you get it right. Your algorithms are poorly written.
Worst App ever made 1/5
By Aurora 77
I hate this app. Won’t even let you login. Deleting immediately! Why would I keep a service if they can’t take care of customers
Not ready for prime time 1/5
Try to use this app to request a battery jumpstart. Had a lot of trouble logging in. Finally achieve that and the app told me that I had to make a phone call instead. Are used to be able to just call when using the app anyway but now I have to give them my login information before I can make the phone call apparently.
Doesn’t work 1/5
This app use to work great. Now I cannot even login to the app. The interface is unresponsive.
I shouldn’t have to login each time I use the app.
Needs improvement 1/5
The locator feature doesn’t work correctly. It automatically inserts the wrong address, and won’t let you override with correct address.
Another problem is that you can’t schedule a tow in advance. My car broke down at night at my home. My mechanic didn’t open until the next morning. I tried to schedule a tow truck for the next morning but that’s not allowed. The next morning, it took two hours to get a tow truck due to morning rush hour traffic congestion.
Can’t log in 1/5
Terrible login sequence - need to enter ZIP code first! Very slooow! Then it doesn’t even work!
As a AAA member I use this app for everything to do with travel. There are some glitches that can get frustrating but for the most part it is easy to use and very helpful. I love the “lowest gas price” feature. I’d like it if you were able to book flights without going through a submenu.
This app has become horrible. It used to be at least a little user friendly but now they want you to re-enter all your info EVERY time you use the app for anything. Signs me out every day then never remembers my AAA member number or the info needed to book reservations. Last flights I booked, my airline ticket read Alaska airlines when I showed up to the airport with just enough time to make my flight I was told the ticket was actually American Airlines and I missed my flight because it was clear across the airport! I just deleted after trying to log in with all my same info that works online and the app wouldn’t sign me in.
Doesn’t ever work for service calls 1/5
The one f*ing app that should work because it’s a matter of safety and it never allows you to input a service request. Don’t bother. Just call the phone number and wait your turn
This app is useless. If your lucky enough to get it to load none of the features.
The worst app no longer on my phone 1/5
By Kathleen O.
My membership expires in 2019. App shows 0 months left, no matter how many times I log in and out and reinstall app. Help from the developers? Nope. I'm not alone in this it seems. Location stalking is as annoying as their physical mailers. No, I don't want you following me around all the time. Touch ID? Nope, you're out of luck.
Deleted this piece of sh*t. The developers need to dump this and start from scratch. FAIL.
Can’t login 1/5
I’ve been trying to login, but it just throws an error “Problem with Sign In”. No explanation. I’m 100% sure that username and password are correct, as web login is working.
Useless gateway app to another useless app 🧐 1/5
By The don 199021
This app is useless.. aaa is a roadside service, no idea what they’re trying to do here. A few months ago i was able to track roadside service. Not anymore. This app is now simply a gateway to their newer app .. so weird and the newer app is worse
Crashed and won’t reopen. 1/5
I put in for roadside assistance and the app crashed. I deleted, reset phone, etc. and it won’t work 😡
Pretty useless 1/5
As with most apps today this is a glorified advertisement tool. Pretty useless and a waste of memory.
No tow truck tracking 2/5
I was stuck by the side of the road and the AAA rep said I could use the app to track the town truck. I don't know if it works if you request roadside assistance from the app, but it doesn't if you've called it in.
Doesn’t even work
Needs serious work 1/5
This app is always failing and telling me to call AAA instead. Also the ETA for roadside assistance is grossly inaccurate.
Used to be good 1/5
This app used to be great. The last couple of times I tried to use it it was useless. Had to call the 800 number to get service. Why???????
Needs improvement 3/5
It won’t let me set the location it does it for you using your phone’s GPS and it’s not very accurate. It would also help to also be able to add comments to your request so more details are provided upfront.
can’t log in 1/5
can’t login app is worthless
Useless App!! 1/5
Don’t waste your time downloading. Just call AAA if you road side assistance. The App does not work. You sit waiting and nothing will process.
Can’t even sign in 1/5
By James Terrell Johnson II
Problems with singing in... “Not able to sign in at this time” You would think with all the money AAA steals very month from people it would have a better App.
Terrible App 1/5
I have a dead battery and the App is of no help. It sends me alerts for savings all the time but now when I need help it locates me at wrong location and can not send for assistance. Worst time to find out how useless this app is.
Don’t bother 1/5
By Charles Trees
Downloaded the app at the insistence of the automated telephone service when I called.
Tried to request assistance multiple times, app crashed every time after entering my car info.
Waste of time and data.
Login impossible 2/5
By Fancy az
Tried several times and changed password. Also tried re downloading impossible!
Insurance is kinda scam. They will give first good rate then raise.
App is now useless! 1/5
By CRW 007
The app never was great, but the update has made it utterly useless. Need to sign in every time you use it- need your card and passwords. It use to store your card, not any longer. Need event or venue information while traveling or maybe discounted member tickets- not from the app- just not available. Way behind other apps- can’t comment how useful it would be during a mechanical breakdown, but I would make sure you had a contingency plan based on how it works now.
Need directions or plan a trip- not from the app- better off getting a road map at a gas station! Oops, maps are obsolete now too!
Skip the app, and just call the 800 number 1/5
I’ve been stuck twice, and this app have NEVER worked! It’s beyond useless!
Literally can’t sign into my account, a worthless app
Waste of time 1/5
Wasted time to use, to try to reset password, then call....Ughh!
So Try to detail in a review and after 3 detailed paragraphs, something glitches and my trying is erased, and thus I refuse to write the frustrating details of failed email recognition, then password resets blocked by a request for my zip code, and finally 3 tries to the call in number before I have success there.
THANK GOD THIS WASN'T A DANGEROUS EMERGENCY!
Can’t manage insurance 1/5
If you’re going to sell insurance, could you maybe support that on either your website or your mobile app? The payment system on the website has been broken for a week, so I figured I’d download the app and see if I could pay my insurance premium that way. Nope! The app is strictly for AAA membership, no support for insurance at all. It’s 2018, get with the times.
Road closures 1/5
Tried three times to find road closure on Hwy 1 in NoCal. No luck🤬
Bugs bugs and more bugs 1/5
Won’t recognize my VALID password. When you use the forgot password link they send you, an enter your zip code box comes up, and won’t go away. Hitting GO does nothing. So you are there, with the information you need, geeked out by the huge enter your zip code tab that won’t go away. Oh, and the website has the SAME problem. Slick AAA.
Need to fix the software problems 1/5
When you need there help over the app they can’t get your location correctly, you still have to call them!
50+ year AAA member 2/5
I have been a AAA member since the 1960’s and will continue to be, but the regional chapter “travel agency” model just can’t compete anymore. Millennials seek value and efficiency to travel to specific locations (the founding idea behind paper Trip-Tiks), today’s AAA wants to sell packages. I get the feeling that management thinks so long as membership numbers are stable and employee salaries safe everything is fine. The app is basically an advertisement for travel deals and is useless for quick flight and hotel info. Plus the user interface jumps around and displays irrelevant stuff. That said, the roadside service is better than anybody else’s, worth the membership and, when the app works for tracking the service truck it is great - if it doesn’t work the 800 number still does.
Could not request emergency roadside service thru app 1/5
I tried and tried and tried even after updating the app and kept getting a message to call emergency roadside services. A big point of the app for me is so I do not have to telephone.
Junk app 1/5
With this app, you can either:
1) join AAA by redirecting you to a web browser
2) download another app to actually do something
Does not work. 1/5
All I get from this app is ‘error connecting’.
Terrible app 1/5
AAA, do yourself a favor and hire the people who created Uber’s app.
App just keeps loading, fix it and maybe I can update my stars and review
Just like other reviewers I cannot login. Please fix.
Can’t even log in to get help 1/5
I have a dead battery and I can’t even get this app to log me in to request help! The main website stopped working too. What am I supposed to do! You need better support. I should’ve kept Onstar!
Not even 1 star 1/5
By KriiLx JesTeR
The app won’t let you login.
Will not allow me to log in to my account or reset my password. Called AAA and made sure everything was ok with my account. They suggested deleting the app and reinstalling it, but that didn’t work. Deleted it permanently.
CANNOT LOG IN!!!! 1/5
What a joke of an app. It does not log in after following the steps to registering a new account. I can log in just fine on the online website but not this app. NO. Forget it.
Most people need this app for one thing: placing roadside assistance requests. This app will not complete one for you, instead directing you to call AAA. This app is a waste of space and time and the overall well-being of humanity is hindered by its existence.
By kidddd kobe
Keeps force closing. Will not stay open. I have uninstalled and reinstalled. Requested roadside assistance and now I cannot see where or how long this is going to take. Good thing I’m home and not on the side of the road.