Can’t get in after update 1/5
After the latest update I can no longer access the app.
2 years of updates, 2 phones and the app still doesn’t work 1/5
Like the title says, I’ve had the AAA app for 2 years on 2 different iPhones and not a single update has actually been functional or usable, I’ve literally never been able to get past the login screen despite having AAA for like 7 years without a lapse in my account, keeps telling me that my account doesn’t exist and I definitely set one up. At this point I don’t even know why I’ve kept this dumpster fire on my phone for so long...
Will not work on iPad 1/5
App will not open in iPad. Keeps loading forever. Have uninstalled and reinstalled several times to no avail. Not much utility as a AAA member for this app.
Waste of time 1/5
By Harley W
Worthless. Full of Bugs and does absolutely nothing!
Bug fixed thank you 5/5
Update 1/15/19. The bug mentioned below seems to be fixed after the latest update, uninstalling and reinstalling. Thank you
OLD REVIEW - When I first log in it says my membership expired even though it was paid up. But when I go to view the card under my account it displays the correct expiration date. When I save the card under Apple Wallet it shows the correct date. But the misinformation when first logging in caused momentary panic when my husband got a flat tire and needed road assistance.
Please fix this annoying error.
Total Garbage 1/5
By Mr reason
This is the most useless piece of crap application I’ve ever seen.
It is completely devoid of any useful content whatsoever.
One cannot even renew one’s membership using this non-functioning device.
I think I’m going to find another company to go with for emergency services rather than AAA. If AAA is this incompetent with something as simple as a smart phone application, they cannot be trusted with anything else in my view.
DO NOT TRUST 1/5
Repeatedly requests logins, and then hangs. Thankfully this happened while I was safe at home just trying to update some preferences.
DO NOT TRUST THIS APP DURING A TRUE EMERGENCY.
New version, same old worthless crap 1/5
By Bosco Tech
In the words of the late Gomer Pyle, "Surprise, surprise, surprise!" The latest version still bloze. It simply never opens. The version numbers continue to increase; so although it appears the developers don't know how to code, at least we can be confident enough that they know how to count. Based on their lack of response to negative reviews, their reading skills may be a different matter, however. Hey, I hate to be unkind and insulting, but, you know, I am paying a few hundred dollars a year for my family's AAA membership, so providing an app that actually works for that kind of money is the least you can do. What a rip off!
App reports network not available regardless of signal strength, cellular vs. WiFi connection, model of iPhone, or carrier. Wins the prize for most useless app ever.
UPDATE: I managed to have it get to a second sign in screen, which also doesn't do anything, either. So I am upgrading my review from WORTHLESS, DOESN'T DO ANYTHING to WORSE THAN USELESS BECAUSE IT ACTUALLY DOES TWO THINGS AT ONCE: WASTES YOUR TIME WHILE GIVING YOU A FALSE SENSE OF SECURITY. Would we expect anything more from the world's worst app?
SECOND UPDATE: I was contacted by developers to supply more info. I did. Guess what? It's still completely not working. This merits an additional award, this time for me, because I am stupid enough to think that if I volunteered my time to help them out they would fix it. THE WORLD'S MOST USELESS AND TIME-WASTING APP CONTINUES TO GET MORE TIME-WASTING. (It can't get more useless because it doesn't do anything except to tell you that there's a problem with your network! Which of course there isn't.) APPLE NEEDS TO BOOT THEIR BEHIND AND GET THIS OFF OF HERE.
THIRD UPDATE: Still worthless. Doesn't do anything at all. Who is in charge? I thought Apple reviewed apps. Can't they see that every recent review is one star (except for a few that appear patently bogus)? Will not be renewing my membership.
The fact that AAA utterly ignores the hundreds of unanimous complaints about a totally defective app intended for emergency use is completely reprehensible behavior. AAA is negligent at best, criminal at worst.
Contacted AAA headquarters. Told me they are aware of the issue but that the software is now fixed. Didn't even take 2 seconds to check. Or don't care and are just happy to take your money and lie through their teeth.
Apparently AAA's New Year's resolution is to create the worst software in history.
Since this new update I have to click the pay my bill 2 times. Log in twice and the payment screen for checking has glitches and wants numbers where my name goes.... what is going on?!
Terrible App 1/5
Will not load on my IPad, previous app would not load. COME ON AAA GET IT TOGETHER.
By Retro KiDD
How horrible is this company?! I’ll tell you! They give you the option for basic and treat you with the most basic respect! First question they ask? Do you feel safe?
If you don’t, it doesn’t matter because they still make you wait two hours to get any help! I’m sitting here right now at 7:40am sitting in my car that’s broke down in the cold! I call in and I do not feel safe here however she says oh well we talked to your dispatch and they said they can be there by 9:40am. 🙄😳😑🥶 It’s literally freezing out here and y’all want me to wait two hours to get service?!?! Wth? And that’s not only this one time...this has happened before. I’ve only used this twice and both times were a super horrible experience! So I guess at this point I need to upgrade to even get good service? I wonder does it change anything? I hate AAA. I wish they had some competitors...because maybe then they would do better!
Don’t bother 1/5
Literally the worst app EVER. Never loads when I login in. Remains on the same screen frozen. Updated multiple times still nothing. Inconvenient since my AAA card AND insurance need to be accessed from it. Better off to keep both on you since this app is useless.
Cannot get it to work at all since the last update 1/5
It will not open. I’ve had the app for years, this is terrible. I have deleted and reloaded to no avail. Please fix this
AA Get It Together 1/5
By The True Legend
The app for years has had issue after issue from ease of logging on each time to the ease of use.
Thinking it’s time AAA starts looking for a new Developer who can deal with the endless issues with their app.
Absolutely horrible and useless!
Getting there... 4/5
Where is the convenience of having to look up policy numbers each time one tries to pay through this app... for us who have inconsistent fund ability (non autopay)?
Limited use 1/5
Installed the app and allowed face recognition in hopes of avoiding entering the 16 digit membership number and password every time I searched for a hotel room.
No such luck - the app just feeds the the search screen, which requires entry. Leave the screen to change search parameters and you get to do it again.
Pricing doesn’t seem any better than other non-member sites either (though for loyalties sake I would still use it if it wasn’t such a pita)
Loaded new update 1/5
By Chief Sonny
On launch nothing happens except spinning arrow Loading. After several attempts just gave up. After close to 30 year membership I think it is time to part with AAA. Rewards program stinks, no more mobile AAA credit app in Wisconsin and not much value for the price of a Plus membership when you have to wait two hours for a dead battery jump start.
Updates Needs work 3/5
Reading through some of the harsh comments. Basically the app is fine. For me anyway. I’ve had it for a couple years and there’s been some frustrations:
1. Still waiting on fingerprint option instead of punching in password each time.
2. New update took away my pay my bill online feature for my membership and insurance options. NOT A GOOD MOVE **THUMBS DOWN**
3. 3 stars because of 1/2. I’m giving stars because I do like the feature of having a barcodes Membership and my insurance cards are all online. No more paper trails. Not sure how the cops will feel if I say, “hey see.... I have insurance. Look at my phone!!”
4. I DETEST being asked for my zip code each time before I log on. LAME! Not understanding the logic behind this.
5. Is it possible to make this app all inclusive again? An app I can pay my bills with again?
Deleted app after update 1/5
This app is terrible! After this last update, it stuck in a loop demanding that I agree to terms and conditions and then it crashes. I deleted it and planned to re-install it but after reading the reviews, I may not bother. I've been a AAA member for decades but I've never encountered bad service until I got the app.
Total Garbage 1/5
Total garbage don’t uograde. This app used to be decent to find lowest price gas in map. Now it’s totally useless. They introduced “top tier” stations that show up that are more expensive before lower priced ones and trying to set filter to just price doesn’t help. All the other features including breakdown service requests were barely useable before and they made them even worse by making the menu hardly useable, the breakdown menu is a tiny hard to find picture.
Thanks AAA 5/5
Great App. Very User Friendly and lots of great features! Thank you for making this App and Thank You for the Great Insurance!!! God Bless!
Does not open in iPad 1/5
Update after update and still does not open in iPad.
Sad !!! 1/5
After 28 years being a customer of aaa
Home, RV, and autos they stole money from me. The loss department did not call
me back from August 2018 until January of 2019. Could and cannot get the paper work or the fax’s right.
Do not use aaa or you will be very sorry!
I’m now with USAA I am a Veteran and aaa stole money from me !
This app has never opened for me. 1/5
By kung hae fat choy
Completely useless app.
Every time I go to the AAA office for info or insurance policy update I try to open the app to access my account number. All I ever get is the “Loading” message along with the “Circle of Death”. It has never opened.
And yes, I do have the most up to date app.
Needs lots more technical work 1/5
Takes forever simply to open on my iPad
Crappy app! 1/5
It won’t even let me login on my iPad. Completely worthless.
AAA App 5/5
Only for retail, not much use anything else 1/5
By will run you in circles
Tried to download the app to help with getting a car towed and other such services. Keep going in circles, would ask for member number and tell me to log in, would log in and try to enter number and would tell me to log in!?&&$-! Ended up deleting the app.
Does nothing anyone needs an app for and watch integration is even less valuable if that is even possible
Doesn’t do anything you have to call AAA for anything you need. No point in downloading.
This app is a nightmare 1/5
By Stephen professiobal
This app is the worst app I have ever had for any service whatsoever. Whoever designed this app should never work again. It is frustrating because it never actually loads, it never actually logs in, all it does is try to get your location so I can sell things to you. Don't bother with this app it will be frustrated and angry and it’s just not worth it.
Not available to South Carolina members 1/5
By The fishicken
App is only good for about 10 states???.... Why even develop the app?
What’s the point? 1/5
The only thing this app is letting me do is download another app.
App doesn’t work... 1/5
I tried logging in with my AAA account...but it stalls at the opening screen. Wow, AAA, if this is how you run an app perhaps I should rethink my service with you???
I literally have not been able to open this app for months...even after re-downloading it. Are you serious AAA??? You should really have a working app.
For what you pay AAA, you get small returns. 2/5
By Dr. Bob W
The advice this app provides is meager when compared to what you pay each year for membership. For instance, the “dining deals” only has deals 50+ miles away, and we live in a popular vacation area. Plus the only “AAA-recommended mechanics” are 30+ miles away. AAA needs to provide more value for what it charges for it’s yearly membership.
App won’t load any more 1/5
By left wing nut job
Spinning wheel of death 1/5
The app no longer opens. I’ve reinstalled and yet same thing. Very frustrating.
I have to sign-in every single time. It doesn’t automatically keep me logged in or notify me of payments due, etc. I’d rather just login via desktop.
Actual booty 1/5
This app is terrible. They seriously need to make some improvements.
The. Worst. 1/5
I had reservations after reading all the negative reviews but figured I’d give it a shot. I tend to be pretty easy going and can make almost anything work. Anything except for the God forsaken app. I spent an hour just trying to register my membership. Called customer service and received no help. Deleted after 2 hours. Can’t believe how bad this thing is!
Bug fixes EVERY TWO WEEKS! 1/5
By MPC in NorCal
I made the gigantic mistake of updating this app, before looking to see they’ve been fixing bugs every two weeks for the last year.
This app reminds me of the crap Microsoft stuck people with in early Windows platforms.
Who the heck are you hiring as app developer AAA? Must be some unemployed MS rejects!!
1/1/19- I’m a very longtime AAA member and I deleted this app. It continues to not recognize my email address. I can’t book any travel with this app. Piece of garbage.
AAA would not even open 1/5
By we listen all day
AAA I cannot believe you would provide such a shoddy app. iTunes I cannot believe you don’t test these things.
Maybe this was just an anomaly
This app is absolutely useless. AAA needs to update this app so it actually works.
Keeps loading 1/5
Does not open
Never opens...ever! 1/5
Completely and utterly useless app...and has been that was for months without a change or upgrade to fix it! Terrible!
Don’t bother 1/5
Won’t open, if it does you can’t sign in it won’t take the same sign in as online once you think it does it just sits there with a spinning circle... Don’t Bother, just use your card or cancel it all together!
Terrible app 1/5
So I haven’t had to use any of the services yet, but the app itself is god-awful. Constantly telling me my membership is expired even though I just set it up. Trying to charge me to add my wife even though it says you can add family members. Constantly forcing me to re-login and not remembering my login/password. Navigating the app is a nightmare. If this is a reflection of what I can expect service-wise, I will definitely not be renewing my membership. Step it up AAA, this is complete garbage.
Garbage App 1/5
This app NEVER works. I always get error codes and messages telling me I don't have network connection, but I have 4G and wifi on. AAA also supports and persuades their customers to buy vouchers from Restaurants.com and it's a 100% SCAM. AAA has sold out. How am I ever suppose to get the roadside assistance I paid for during an emergency using the app, when I can't even get it to work while sitting in downtown Seattle? 0 star app and 0 star company.
Dumps your info after upgrade 1/5
Really? Awesome. Thanks for clearing membership number and login. Super helpful when you need. Tow and don’t have your card.