What’s this app do? 1/5
This app just tells me to download the other AAA app. Why not remove it and just make the other one the only one available?
How many times must I log in to an app on my phone.
This app is slow and clumsy. You guys really really need to step it up. I’ve been a member for decades. The simple task of using a rental car discount code took me about 30 minutes, I had to log in every few minutes. Total frustrating waste of time
Needs huge upgrade! 1/5
Have been AAA member for 30 years. Tried this app 4 times. Very anemic. Last three attempts it simply failed to connect. Suggest they find another software team to shape this thing up. Should be first and foremost a dependable ( ironclad) link to their roadside emergency services. I’ve taken it off my phone.
Corrections Not Permitted 3/5
By Barracuda Hammersmith
The app insists that my local AAA office is one that is a 20 minute drive from my house. When the only local office I have ever dealt with is a mere few blocks away, why should that be? Correcting the info is not allowed. The app will be useless to me should I wish to contact my office.
Cannot select the model of my car 1/5
App needs works. I cannot select the model of my car. The screen just scrolls up after the first few models.
Deleted for now until fixed. Cannot use it.
Back to the 1990s 1/5
Slow sign on. Poor menu system. Doesn’t automatically enter password. No “logout” option.
Recent "Upgrade” 1/5
Just “upgraded” to version 2.15.1 (902).
“Here to There” v1.0 (10) no longer works.
“Live Parking” v1.0 (1015) no longer works.
Location services 1/5
Great app apart from the location service nagging.
If you limit location services to “while using the app” (which you should -this app is a culprit of the always-tracking triangle in the status bar) the app will repeatedly prompt you while inside the app to re-enable “always” location tracking.
I understand the motive, but please give me the option to “never ask again”.
Otherwise great app! (the nagging truly brings it down to one star. If I need urgent roadside assistance, please don't delay me with a repeated pop up).
By Kakibo in Va
This is the SLOWEST app that I have every used. Cannot book reservations in a timely fashion so must call to do so.
Worst App Ever 1/5
By Chris my dog
This app is terrible. Won’t load information. Horrible.
By far, worst app on my phone. 1/5
I was told that to get a discount on my auto insurance, I needed to install this app on my phone and all the drivers in my household. I was told it was no big dead.
Before this app, I only charged my phone at night. Now I barely make it to 4pm. This thing is always tracking. Constantly telling me that I’m by a sprint store or I’m near a 1-800 flowers. How can I be near them, they are internet based?
The tracking app is extremely inconsistent. It tells me I have distracted driving even when I don’t use my phone. I wrote a comment and was told “Thank you for contacting Member Relations. I can assist you with AAA Drive. The distraction score is a proxy for the level of distraction that you tend to experience while driving. It could be severe movement of the phone, talking on the phone, texting, touching your phone and also using your Bluetooth. “.
So AAA doesn’t let you use your phone (even hands free) while you are driving. No navigation, no music. If someone calls or texts you-ding goes your score.
I can go on and on about all the shortcomings of this app, but I doubt AAA cares. I’m all for consciously being aware of my driving habits, but most of the negatives are not accurate.
I wish there was a way to see the debug logs to see what this thing is doing.
Crappy app- Do not download 2/5
Did not save my password or any of my information. Save yourself the hassle and just call on the phone. Trying to update profile wouldnt work either.
Needs improvement 3/5
Not optimized. Small bugs, like being sent to previous page when pressing “next”, and “an error occurred” page when call was submitted.
Terrible App 2/5
I have been a AAA member for for then 25 years and with all the advances in technology I can not believe this app is still running like if it was 1990!
Please fix or update in catchup with the times!
Screwed up app after last update 1/5
TERRIBLE Can only get directions on both my phone and iPad if we want to go to Canada not only my equipment but two others in our area have the same issue and so far no one will address the issue after numerous emails and phone calls
App freezes 1/5
The app is basically unusable as it constantly freezes. Got a notification that they wanted me to take a customer satisfaction survey (right after I told my husband how bad it is), but guess what...it never loaded!
This app does not allow you to use any AAA services such as trip planning. It just tried to get you to download another AAA app in your local area.
This app is crap 1/5
When I first used this app, I wanted to book a hotel reservation, but when it was looking for the hotels and prices I requested, this app froze on me all the time. Also, when I used it to request roadside assistance, it crashed on me even though I have set my location every time I used this app. The only thing this crap app does is follow my location. The rest of the time, it is a worthless piece of crap. Do not waste your time with this garbage app.
Can’t set up, recognizes no zip codes 1/5
So what’s the use?
This app is a non-responsive pos. It also makes you download a useless app.
Freezes in Hotel Search 1/5
Fails miserably at the one thing I wanted the app for most — finding AAA rates at hotels I’m considering. The app freezes in running the search once I’ve entered the parameters. Useless. Deleted.
Maps does not find any destination 2/5
By Kat rn
Tried specific and general locations and it couldn’t find any. Ironically when I tried the same search on my iPad it found it. I can’t say anything about the other options on the app.
Perpetual app crash 1/5
Can no longer even open the app without it crashing 2 seconds later. Useless.
No longer a useful app, zero stars 1/5
I do not have an iOS 10 device so I cannot use the app.
App is OK 3/5
App is pretty good but it needs to be updated so i can use Face ID to logon on my new iPhone X.
Worked like a charm 4/5
I woke up to a flat rear tire this morning. Downloaded and used the app today for the first time, to summon road side assist. App was easy to navigate and contact was made with driver in a minute or two, with assistance arriving within 8 minutes. It was a huge relief! Gps location was slightly off but tow company quickly followed up to ensure they had the correct location. If you have AAA get this app.
Slow like the Service 1/5
This app is terrible, you would think with 50 million memberships, that this will be a app that would really work well. The app works as fast as the AAA service. It’s sad to say that I have this app, after spending $240 for a membership. This app needs to be updated with the new app that actually works.
I have yet to get the AAA App to do anything worthwhile. It seems to perform worse when using inly cellular data. Guess where you get stranded? Probably shouldn’t plan to have wireless available.
Even with wireless, I’ve yet to get it to map me to the nearest AAA service approved dealer or similar useful features the emails they send describe. Good old phone call is all I can ever get out of it.
BTW: I’m on the latest iPhone and AAA software versions. Still no change.
I agree with the other reviewer about the notifications annoyance. In addition, account info differs from screen to screen. I’ve been a premier member for 2 years, yet my digital card appeared as Plus on one screen and Premier on another, and my son’s card doesn’t appear at all. I renewed via the app (convenient) but the membership status screen still tells me my membership is expired. It’s just sloppy.
This app does not work at all for my iPhone X.
Extremely Outdated! 1/5
This is the worst app I have ever used in my life. It is so dated and in desperate need of an upgrade. Would give less than 1 star if I could.
Trip mapping doesn’t work. 1/5
The app fails to find any location I try searching for on the trip mapping.
Worst app ever 1/5
The AAA app is very cumbersome and ridiculous to use. I tried logging in nine times and gave them all the same information each time it still didn’t login. These developers of this app really need to fix their product if they don’t want to frustrate people from using it and dropping out of AAA which I have done because of this app
useless app 1/5
By LA session pro
This poorly rated app seems to serve no purpose other than to ask me to download an even more poorly rated app. Oh, and there's a button to dial AAA. Wow, now that's some advanced coding.
App times out 1/5
Downloaded the app, tried to book a hotel. App just spins. No results. Very disappointing.
Good app 5/5
Found we had a flat tire this morning. Called AAA, found the app. Service was here within 20 min and fixed within 30 min. Great job!
Worked like a charm 5/5
I had the first opportunity to actually use the AAA app to summon roadside services tonight. I already had my number in so it was all set to go. It had my location on the GPS and didn't need any additional information. It summoned the tow truck immediately and gave me a time estimate of 45 minutes. Two minutes later that time estimate was updated to 20 minutes. Ten minutes later the truck was there, loaded my car and took it to the mechanic. I've never had such efficient service from AAA over the phone in the nearly 40 years I've been a member. I'm totally impressed and am making sure the whole family has the app.
AAA car insurance 1/5
Can i even look up to see my car insurance policy? all i get is my member card which is useless if I ever need to see my insurance card.
Ugly, hard to use app 2/5
One of the worst apps I’ve ever seen!
Don’t enable notifications, or else you’ll be spammed with nonsense, like they spam us in our physical mailboxes. I don’t enable location services, since I don’t trust them wanting location services all the time, instead of when using the app. The sole useful thing is putting your membership card in Apple Wallet.
Can’t Login 1/5
It flows through and endless loop of logins. I’m easily able to log into their website.
Never works 1/5
Enter your zip code. Then it asks you to download another app that doesn’t work either. I hope that if I ever need a flat fixed, the old technology of a cell phone works when I need to call for help cause... you aren’t getting help from this app.
App is horrible 1/5
I try to log in to my AAA account through the app and it will not move past the "login" page. It's like the "login" button is broken. I'll be deleting this app
Hangs up every time 1/5
This app never works!
Roadside assistance 1/5
By Hadji Atam
Before they had unlimited roadside assistance. Now it is only good for 200 miles. Discounts are also offered by any other autoclub that cost less....
Won’t allow me to login
Sloow Processing 1/5
I can surf in other websites while AAA tries to load a page. Additionally, it is not always accurate when you book. You will need to verify this first before going in or else you just wasted your precious time and energy.
Sent tow truck to wrong place, still considered it a used tow 1/5
My phone was on 1% and I was stranded on the side on an exit of freeway at mid night. I told the girl on the phone my phone was dying that’s why i was rushing. I wasn’t trying to be rude but I got my location across and I can tell her glossy eyed ignorance offense towards it. She purposely sent the tow to another freeway I found out. She was either slow or just a Miami h**
Just became a member. Saw the app and look great. If only it would let me sign in we be good to go. But no matter what I do, shut off, uninstall, reinstall, re-try....
It just won’t work!
Great service, lousy app 2/5
I try to use the service up twice in the last year, both times the service tracker completely failed. Requested service but I had no way to confirm it was received or to track the technician. Thank God the human customer service is always spot on.
The app seems more designed to mine data, then provide service
What app? 1/5
By Pms princess
This app forced me to download another app which did not work and there was no help on how to get it to work. Horrible wasn’t of time.