Don’t waste your money 1/5
I paid for a year of this app and hardly used it at all. At the end of the year, without any notice, they charged me for another year. As soon as I saw it on my credit card statement, five days after the payment was taken, I contacted them to request a refund. They said because I didn’t request within three days that they couldn’t give me a refund and that they have a “very strict” policy. No notice was given to me that they had charged my account so it’s only by luck that I happened to look at my credit card transactions as quickly as I did. This business is unethical besides not having a good product. I do not recommend signing up with them. If you don’t like it they will certainly not treat you ethically.
BEST. FITNESS APP. EVER. 5/5
By Tt bang bang
I tried to email a video, but the file size is too big 😭 this is the greatest fitness app I’ve ever used. It only works you as hard as you want to be worked. It’s my longest running workout app to date!
Be sure you want to spend the money. 1/5
Signed up for a discount year at 49.95. Tried the program a four day’s later and realized it was not for me.
The only reason I tried the 49.95 is because i read were customers were getting a partial refund if they did not like the product. So I thought let me try it. Come to find out that is not the case for me.
I should not have taken the chance. Be ware you will not get any refund if you are not in the 72 hour window.
Are you kidding 1/5
1st, this is an audio only app. That’s right, every exercise is just someone talking, there’s no video. That should be clearly stated before they even ask for your email.
2nd, I signed up for a month with a free one week trial. OOPS. The one week trial is only if you sign up for a year which is NOT clear.
Everything about this service is deceptive.
Hard to filter 3/5
I used to be able to filter thru workouts with the type of music I want to listen to, but each time I try to filter ANY type of music, it says “Sorry, we can’t find any matching workouts.”
Please fix this. It makes it hard to want to workout with the app if I can’t easily choose the type of music I’m feeling that day.
Love the variety of workouts, though!
WARNING: THEY WILL TAKE YOUR MONEY! 1/5
I bought this product last year for the $50 deal, and used it a few times. I didn’t realize they do an automatic yearly $100 charge. So, a year has passed since I initially signed up, and I noticed the $100 bill on my credit card 6 days later-–so I tried to cancel the service and they would not refund the money because it was over 72 hrs. I think it is highway robbery to charge customers like this. If they really believed in the value of their product, they would in good faith only want customers who use the product to pay for it—actually earning their money—rather than tricking people. When I asked to speak to a manager, they told me that the manager was in a “meeting” and just to send an email (which I did, and they still would not refund me $100). Just be careful not to make my same mistake!!
Terrible customer service and support.
Best decision you’ll ever make! 5/5
I absolutely love this app. It holds you accountable and it addresses the entire being, not just your body. The exercise options and coaching methods aim to help you win mentally and physically. This app is like having a mentor in your pocket. Best decision I ever made - app wise.
Can’t stand the audio format and the music. 1/5
Really not advertised well, I got tricked into buying a year and tried one class and really didn’t like how it was set up and though they advertise a trial they refused to refund me.
I don’t like the all audio format. It’s really hard if you can’t use headphones or have it up too loud to follow along and the audio cues aren’t always clear...so you have to go take time out of your workout to and click on the drop down and find the move’s tutorial...plus the classes I like have annoying pop music. And a lot of the hip hop classes I like don’t have the works outs I want to do. Would rather do something like NTC premium that has visual cues, no cheesy instruction/motivational lines and I can pick my own music.
AWFUL APP - Useless workouts 1/5
I have never reviewed an app before but this one is the pits. And the bad customer support makes it worse. I signed up for a year to get the savings. Don’t do that. I opened up the weightlifting routines and they are nothing, if you have spent anytime in a gym. Boring, super basic workouts even if you select advanced workouts. Almost all are whole body. 1 upper body workout and even that was essentially all upper body except the 40% that was abs.
I’ve used a ton of programs over the years and this was the very worst. Absolutely useless. When I asked for a refund after having gotten zero use from the app, they refused. Useless app. Useless customer service.
Started as a great concept until they removed features without notifying 2/5
I travel a lot for work and when I came across this app, I was thrilled to be able to have on-demand workouts on my phone. I don’t have the desire or motivation to do cardio, so I loved how Aaptiv encompasses all sorts of cardio workouts. It was rowing that specifically sealed the deal for me.
Months into using the app, one day, I noticed they had taken out the Rowing section altogether. I was not notified and when asked, I got a vague answer with a link to one or maybe two rowing exercises.
As a paid member, it defeated the purpose and my usage of the app declined. My feedback to the developers is to inform users ahead of time or provide some sort of make-do.
Disappointing billing 1/5
I was billed $99.99 without any correspondence. When I received my credit card statement I called to cancel and receive a refund. I was told I had not contacted them within 72 hours and won’t receive a refund. Had they notified me of the charge I would have contacted them within 72 hours.
Great app 5/5
Before finding Aaptiv I would change fitness routines or gyms out of boredom every few months. I’ve been using aaptiv for over a year and there’s always new routines to keep it interesting.
I can’t listen to my own music??? 1/5
A major turn off for me with this app and workout program is that Aaptiv doesn’t let you listen to your own music. This is because the workouts already have pre-programmed music for the workouts which are more or less sub par. I’m getting y2k vibes😂. A big thing for me when I’m working out is listening to my own music, not prepared music that the app puts together. If you like listening to your own music, don’t waste your time and money on Aaptiv.
Love this app 5/5
Love this app it’s like having a trainer with you while you run! I wish there were more inspirational outdoor running choices for moderate to advanced runners please!
Lost workouts 3/5
Recent app update has removed saved workouts. Where are my favorites?!
The App is great, the customer service is even better 5/5
Shout out to Ian on the Aaptiv Support team! I was having trouble with my subscription, and Ian was so prompt about helping me out. I really love this app — there is great variety in the workouts offered and the instructors are wonderful and motivating (and match to different motivation types). I definitely recommend downloading this app to give you a kick you in the butt to hit the gym on your own.
My FAV Fitness App 5/5
I absolutely love this app. I love the music, trainers, everything about it. I use it everyday when I am home and when I travel. I tell everyone about it...honestly I look forward to putting my ear buds in and hitting the gym with this app. Offers so much variety to keep me motivated.
Needs serious adjusting. Not every member needs so much hand-holding 1/5
Paid for a subscription and Aaptiv locks workouts until you take a starter class, which isn’t even properly displayed so there’s no indication on what class to take to unlock. I’m paying for full access to the workout library, I already exercise, this is NOT my first rodeo. Just give me the access I’m paying for! Ridiculous.
Removed unique work outs 2/5
By HIIT and rowing fan
I regret allowing my subscription to renew. I liked the work outs when I first downloaded over a year ago including the rowing and HIIT work outs, but they all seem to be gone! That was something unique about this app and I have cancelled my subscription for next year but wish I could get a refund for this year. The rest of the work outs aren’t bad, but it is unfortunate they seem to be getting rid of unique features as they progress rather than expanding.
Argh! Workout schedule is incorrect! 1/5
I received a developer response saying that the training plans had been added back in, allowing me to choose a customized plan or an Aaptiv-assigned plan. I deleted all my previous workouts so I could just choose the Aaptiv plan. After clearing out my schedule and choosing my workout days (Tues/Thurs/Sat), Aaptiv hS filled my schedule with daily workout and stretches, and not even on the days I chose! Very confused. This fix seems to have a large bug.
Adding a non Aaptiv workout gone 1/5
By 2 star devastated
I’m no longer able to track my non apptiv workouts nor can I complete my workout for the day that’s apart of my plan. I literally performed the recommended core workout the app said I should do and it didn’t register that I completed it.
Coach isn’t the best 2/5
I used to really like Aaptiv, and still do like the actual workouts most of the time, but the coach function is majorly turning me off of the app. It used to be okay, but lately it keeps pushing the same 7ish work outs on me every week, including one 75 minute run when I’m beginner to intermediate at best. Fortunately I’m not blindly following the coach or I probably would have injured myself by now. Also it’s become difficult to switch up my activity schedule now that you have to drag and drop each activity one at a time. I like the actual classes (that I chose) when I’m doing them, but I feel like I can “coach” myself better.
This app never seems to be able to connect to the internet so I often can’t use it.
Seriously the best work out app ever. I use it for almost every workout and I’ve literally never been disappointed with a workout!
Best app ever! 5/5
By Retrofit life
This app is like having a personal trainer who shows up at the drop of a dime on your time. Then not only does she guide you to proper form and help you reach your physical goals, but she does it with the best music she can find. I am not a sales person I swear. Just try the app and you’ll see what I mean. Enjoy getting fit!
Frustrating changes to UX. 3/5
Previously, I could tap a box and mark a workout or habit as complete. Now it’s forcing an unnecessary extra step to complete tasks. It was also possible to go back and mark a workout as done if you forgot to log something. That’s no longer an option. The aesthetic changes are also unnecessary. This app was a great help over the summer and I was excited to kick back into daily use until I opened what’s essentially a completely different user experience.
Won’t unlock workouts after first starter class 1/5
I absolutely love this app, but I wish there was a way to recommend improvements. I travel a lot for work and this is why I use this. Many times I am in my hotel room looking for workouts I can do without equipment. Please add a filter to also filter by equipment. It wound save me SEVERAL minutes each day. There are times I get so frustrated that I just end up doing my own thing. Please consider sharing this with your UX team please
Great workouts, buggy experience 2/5
When the workouts actually play, it’s great. App continually has issues and support is lacking.
Use it almost every day! 4/5
The workouts have helped me feel stronger and run faster! I’d like to see more treadmill longer runs. Most of the treadmill runs are shorter - 3 miles or less.
So outdated 1/5
This app is so far behind the curve of what other apps are offering, but still charging as much if not more money!!! If you’re going to charge a premium price, then offer a premium product like the Studio app. Their instructors are superior and their product is light years ahead with technology and engagement. What a disappoint
Keeps me moving! 5/5
I love this app! It makes my workouts much more interesting, and I am running more than I have in years!
Glitch on the social media page 3/5
The app asks you after every workout if you want to share a post. I never do this—usually not a problem because of the handy “skip” button. The last month this button hasn’t been working and I have to force close the app to get back to the home screen. Please fix!!
Customer service is poor 1/5
Initially I liked this app, but I think it’s trash that they do not notify inactive users that they’re about to be charged $99 for an annual subscription. It’s easy enough to code that into your app. If users are inactive, send them a notification that they’re about to be charged so they can cancel before having to talk to 3 different employees to get a refund. I acknowledge my own negligence in the situation but bad customer service just isn’t acceptable to me. I will no longer be recommending this app to anyone.
Downloads to Apple Watch do not work 2/5
I think this would be a decent app, however, don’t purchase it if you plan to use your Apple Watch for downloaded workouts. Simply doesn’t work - period. Hope they get it fixed soon or else I’ll have to cancel my subscription.
Stay away if you don’t like being overcharged 1/5
Although my subscription ended on iTunes in July 2019, I did not realise I was being charged monthly directly by AAPTIV. When I contacted them to explain the confusion and wrong billing, they refused to refund the funds despite being able to tell I had not used it since July and it now being November.
This does NOT make sense 1/5
I put in ALLL of my debit card info to try it for 7 days and NOW it won’t even let me try out the program without making me choose btwn PAYING $49 or $12 RIGHT NOW!!! This is some BS
No seven day free trial 1/5
By Dawn dean
I was suppose to get a free 7 day trail and they charged me 14.99 right away. I had to go to Apple to get a refund. I DEFINITELY would NOT recommend this app to anyone.
Can’t I Try Before I Buy? 3/5
By Mansfield Momma
I assumed I would be able to try this app for a limited period before signing up, but it seems you have to actually subscribe and pay up front to get a trial period and then you can cancel and (hopefully) get reimbursed. It looks like a good app, similar to Peloton with the ability to filter and a wide range of workouts, but I’m not subscribing to a service without trying it first.
Love it. 5/5
By Apartment liver
Love it! You can do short or you can do long. Very motivational. Never too difficult. I like that you can remove equipment you don’t have or even music you don’t like.
Used to love it but now the app completely closes If you don’t have it up 1/5
Completely ruined my workout and killed my battery. Pathetic.
Can’t Skip Starter Class 1/5
I’ve now paid for an annual membership but I’m unable to access any of the workouts until I complete a mandatory starter class. I don’t need this. I’ve requested to cancel and receive a full refund.
Would give 10 ⭐️ if could.... 5/5
Awesome selection of workout sessions, fantastic trainers, spot on playlists and now with a personalized coach-built program set for you, this app is top notch. Just what I needed to get back into shape. Highly recommended!!! Keep up the amazing work Aaptiv team!! 💥👊🏋️♀️🥂🙏💥
Upgrade was a downgrade 3/5
This app was outstanding until they decided to upgrade it. Now you cannot log each item you are doing or search through all the types of strength exercises when you are trying to fulfill your goal of the day. Basically there is no point choosing your plan, as you cannot log it or check off things you completed. A huge bummer because it was working great before!
Very Dissappointed 1/5
I’m very disappointed. This app locked me out of all the workouts until I did a starter class, then that feature stopped working. I would not recommend this app.
Love it, have some suggestions 5/5
I've been using aaptiv every day for the last 7 weeks (!!!) so obviously I love it. The core and treadmill runs are especially great, I went from running a slow mile as a warm up to now doing different sprint interval workouts each day. Really keeps my workouts interesting, and I love having someone tell me what exercises to do and for how long when I'm doing core.
As someone who lifts everyday I think there could be some improvements - I focus on different muscle groups each day and a lot of the workouts are just full upper-body. Would love to see more just chest or just triceps etc. Also would be great to be able to edit my daily coach so that I could get suggestions for just back and shoulder workouts on Mondays etc. Finally I really like the scheduling classes feature, but I'd like an option to have it only show in the app, not on my apple calendar.
All in all awesome app- is pushing me to be in the best shape of my life so THANK YOU!!
Not liking the new updates. Less user friendly
Useless without Meg Takacs 1/5
Buggy app which is fine. I exclusively used this app for the running programs designed by Meg Takacs. Once she left, the programs were not good.
Eh... deleting once my subscription is up.