Doesn’t Work 2/5
Use to work for me, in current location of AK. Now it won’t register any events even though I know there are many events here.
Great intent, but very glitchy 3/5
The app simple needs more refinement. The filter function glitches and it is difficult to search for a specified type of run(ie half marathons in a 20 mile radius).
Deceptive App 1/5
This app only got one star because zero wasn’t an option. I had to use the app to register for an event, because it’s the route my employer chose. A month later, I get an $89.95 charge to my debit card. Apparently, they are in such need of customers that they have to trick you into buying their garbage app. I use technology on a daily basis. I didn’t see a box to sign up for the subscription anywhere. After talking to several people who’ve had the same issue, they said Active is very clever at hiding it. I don’t think it’s clever at all. It’s underhanded. How many people have they ripped off? Avoid it if you can.
Need more searching options 2/5
By Discrete Genius
I’d like to find “running” events, period; not just “marathon” or “half marathon”.
I would also be nice to view ALL events in my location.
Love it 5/5
Active is awesome! Couldn’t recommend more highly
Very solid 5/5
By Radar best
If you’re a racer, this app makes registration really simple. I’d give it 5 stars for that feature alone. The shopping is a bonus
I signed up for a race (my first ever) and had to download the app to complete it. Apparently Active.com somehow snuck it in to my race purchase that they could use my credit card number to enroll me in a yearly program that cost almost $100. Just got charged and I don’t even know what it is.
UPDATE// Active.com contacted me again after the time of this review and reimbursed me for the advantage membership fee that I paid for. I appreciate their improved service after the first experience, so I put 3 stars instead of 1. I still wouldn’t recommend this to a friend.
(Initial post) This is the only time I’ve felt cheated out of money during this crazy year. I had purchased the active.com Advantage membership. When I tried to use one of the discounts to buy trail runners online, it didn’t deduct my discount during checkout on the vendor Web site. It was a multi-step, code-entering process that I followed to a “T.” Despite my proof of a full-price charge taking place during my membership, Active.com customer service’s response to the situation was that the discount was still showing in my account; here are the steps. Buy more shoes and try again.
No thanks. Cancel my membership, please.
This service charges you for a service and auto renews. Cancel and refund my money.
Charging me for something I can't opt out of. 1/5
I haven't used this app for 2 years and cancelled my acct prior to the trial was up 2 years ago and I'm still getting charged. And there is no support due to covid!
Needs transaction history option 2/5
User friendly but taking of 3 stars because there is no visibility to transaction history. I signed up for a race through ACTIVE that the app has no record of. Really frustrating.
Difficult to Navigate. 1/5
By Tim n T
I’ve completed a number of Tough Mudder Events & always have had difficulty navigating through “Active”.
I downloaded this app for a Tough Mudder race. The event didn’t show up in the app until after the race was completed. Since, I have bought tickets for two more races and neither shows up in the app. Lame, whats the point
Untrustworthy Data Steward! 1/5
You killed coolrunning.com. Why would I trust you with any race related data again?
Appreciate concern about compliance but there are ways to figure it out
race directors please speak up
App needs major work 1/5
App is generally slow and it does to be naturally connected to apple - for example they keyboard is huge when typing. The search tool does not work, I search for color run and all runs populated. The results tab is broken - no results come up, just the spinny wheel or death. My upcoming runs are populating. This app needs some help
Needs to be better 3/5
Downloaded so I could access my event registration without navigating in browser. App doesn’t reflect my actual account status. Doesn’t show my event. Tried refreshing multiple times.
Could be better 4/5
Once I downloaded I immediately saw that it was still made for 4 inch screens like iPhone 6 or so. App needs to be updated for X and Max etc.
***SCAM ALERT*** they will charge without consent 1/5
Active uses deceptive practices to illegally enroll you in the Advantage program, which costs $85 / year. DO NOT USE THIS APP or company.
Results never open 3/5
Great app for finding races but never displays results
So helpful... 5/5
By Jerome Wade
This app has helped me stay on top of my events as well as kept me informed on upcoming events. Love it.
Garbage app!! Where are my events??? 1/5
This app doesn’t show the same data as the website. Even logged into my account I don’t see all the events I’m already registered for but I do see them on the website.
Goes down constantly 1/5
This is the worst app ever. I sign constantly to races of all kinda and this site and app are the worst. Their platform is weak and goes down constantly. The worst of all is that I have no choice that keep using it since most races in Miami use their platform.
The only complaints I have are,
1. virtual races are mixed in with actual races and
2. no way to separate races that are, family friendly and adult only, also
3. Wish there was a section that had multi-distance races (offers, 5k-10k-Half-Full-kids 1/2 mile etc)
App does not sync with desktop 1/5
Issues with syncing information. Search tool is subpar.
Good app 4/5
I enjoy this app to show events & where they are at.
Not functional 1/5
By Kate in NM
Glitchy, filter options slightly better than web version (but not much), but the big issue is the text boxes regularly won’t work, especially if I’m registering another person. So frustrating.
Issues with app 2/5
The app won’t link my previous runs that I have done
Health and fitness at your fingertips 5/5
I like how everything health and fitness related is in one convenient spot. Events are easy to find and sign up for. No complaints here :-)
I discontinued this service during the trial period and I’m still being billed without consent 1/5
No notifications at all just billing me, poor service
They took $89. I thought this was a free ap?? 1/5
I don’t know how it happened but they charged me $89 for what I don’t know
Nothing works 1/5
I signed up for couple events that required Active App. I have connected them on a computer and even created teams, but when i look at the app on my phone none of the events are showing under my profile. No past, no future. What’s the point of having this up if you cannot see the event you signed up for......
Not enough events, not enough member benefits 2/5
I’m trying our the premium membership... I was hoping to see more ways to use my premium membership in the app. It didn’t connect a race that I’ve signed up for prior to being a premium member. I found more race events with google... Obviously not every race uses Active. That’s sort of the core issue. This app only advertises their races and it’s less than a third of the events that I sign up for.
Bad customer service 4/5
Lost my confirmation for an event and never got back to me after emailing them over a week ago
Beware! There’s a hidden button that charges you $90! 1/5
I have used the Active website to purchase 5k runs and others..BUT when you use the app they have a little box checked somewhere..and I’m savy don’t get me wrong..but apparently they need memberships so badly they’ll underhandedly check that box and wham! You’ve just purchased a $90 membership you never wanted. Just a heads up. Also, when you call in they’ll make you feel like you just changed your mind...not apologizing and taking any of the blame. Maddening.
This app is horrible and useless 1/5
By L.Y and H.Y.C
My daughter does swimming and recently her swim team has changed their website to active.
All their websites are powered by Active and we can never get updates or sign up for swim meets or know the swim meet schedule.
I can give you examples
There was a swim meet my daughter was supposed to go to but she wasn’t on the heat sheet(the things you’re going to swim).Now she can’t do other meets this year because she doesn’t have the time requirements.Her coach says she fast enough for these swim meets and meets the time requirements because during practice they do races occasionally and time themselves.Now we don’t even get updates from the team either and once she had to wait one hour till practice started and another time is when she arrived one Hour LATE .
I hope you listen to me on this review cause I’m going to assure you that mid fortune will happen.But even if you do purchase good luck with this app.
Thank you so much for reading!
Not updated with all events 2/5
Web-page shows events that do not appear in app.
Good search tool; Some events aren’t listed. 4/5
The app has pretty nice and easy to use Search and Filter options. The profile section is great since it keeps your Completed races. My only issue is when I search for races, that not all appear to be listed.
Outdated app 2/5
By BakeJ 3
This app looks and functions as if it has not been updated since the 90’s. Functionality is limited. I had to go to the race web site to get full information about the race.
Good app 4/5
Good but seems like it needs to be updated or have some bugs worked out
Difficult to use 1/5
My event that I registered for on the desktop doesn’t merge to this mobile app which is frustrating.
I created a new account and each time I try to sign in I receive an error message about my password and have to create another one.
Easy way to find events, app outdated 3/5
I love this app. I can find events in my area in whatever category I choose.
The only problem is the app seems outdated. I also can’t access websites from the app.
Hopefully they update it soon!
This is the worst app it doesn’t do anything you can’t claim you’re registration and I called customer service please don’t get me started they give you the runaround. First you can’t find the # you have to google it then you call it it’s no help and you have to call another # smh ridiculous. Luckily who you talk to is very polite and try to be helpful but it is really nothing they can do. I just wanted to transfer my registration it shouldn’t be that hard but apparently it is. A bad experience I doubt I use them again. So no more mud runs. THANKS.
Buggy as hell 2/5
Horrible user experience for location. Even the web experience is bad but the app is unusable. Come on!
Needs to be improved 4/5
I love this app as it contains a lot of useful information but I wish the developers considered to add iPhone XS Max screen size.
Tough Mudder 1/5
I signed up for a Tough Mudder. Got a receipt from Active.com but can’t see that I am signed up on the App. I am trying to join a team. Would like to do that for the event but again can’t see I’m joined for the May 19 event via Active app (of which I have a receipt email). Now I also want my son to go to Tough Mudder and Active sends me a link from the person I bought a transfer to claim. According to email all I have to do is click claim but there is an age restriction. No problem I think. I can only claim for myself (I’ll transfer my own to my son, right?) and when I try to do that it acts like I’m purchasing a new Tough Mudder registration for more than what I paid for the transfer. And I have to put in a credit card??? No thanks. My dissatisfaction with Tough Mudder and Active is about as high as it could be. Is there a 0% satisfied review button?
This is a Scam, they’ve lied about canceling my account three times now.
App does not store registration. 1/5
I registered for a race online and got the app to more easily access my registration from my phone. The app did not show my registered race at all. If you’re getting this app to track activities you already registered, don’t waste your time.
Registrations for events not coordinated with event teams 1/5
By Revel rebel
Second time I registered for event through Active, paid full fee and got receipt and even a QR Code for “easy” registration, only to get to the event and the local team has no record of me. Not small events either - these were major, well-run 5k and marathon events.