Help app doesn’t work. 1/5
Hello my name is Adrian and i a proud user of your adp app. I have a problem with my app now. I was hoping you can help me please and thank you. My app is not allowing me to view my time card or approve it or even clock in and out. Everything was working just fine. I was in the middle of my shift and i was able to clock out for my break and then when i tried to clock back in from break i was unable to do so. Can you please help.
By Angry user #2
Absolutely the worst app I’ve ever used in my life and I would give it ZERO stars if I could. If I had the choice to not use it I would, but my work requires it. I have lost money because this app constantly crashes, and I lost five minutes of pay one day because the app kept telling me I was putting in the wrong password when I was putting in the right one but it was due to the faulty system constantly crashing. When you have a company who is responsible for making an app that people use to base their pay off of this is highly unacceptable and needs to be fixed.
Not what I expected 1/5
I thought if I was able to get the app I was able to punch in and punch out my time from work . But I guess it isn’t on there.
Needs fine tuning: logs user off in middle of creating notes 2/5
Timed me out TWICE. I lost all my notes. Able to enter time card but cannot depend on this app for entering notes
Unstable AF 1/5
It’s annoying that I can’t use features all the time. I’m constantly having to restart the app or it crashes. Defeats the whole “mobile” aspect. If I were in HR, I’d use a different company.
Sunnyvale dental 5/5
Love working with y’all 💘
Great time keeping 5/5
Great time keeping also very convenient.
User friendly! 5/5
By Newbie Catholic
I love using this app and having the ability to check on things any time!
Awesome app 5/5
By peneope pitstop
This is a really great app to help keep track of your pay! Love it
After hours entries 1/5
This is just a display page
Don’t see any way to edit a time card for overtime hours
HR down to management treats you like a number rather than a person. There is NO STRUCTURE at all.
Please keep an eye on your time because as u was told they’re always messing up..
The tablet to punch in is always freezing and they don’t want you to use your cell phone to clock in ....
For all they ask you to do for the small compensation is awful.......
Why fix what wasn’t broken 2/5
By Bummed out over change
I liked the old version before they messed it up. The old version showed me how many hours I worked per day. Why did you have to go change everything?
Makes everything easy 5/5
It’s self explanatory and very helpful is just easy
I don’t like changing my password all the time.
No customer service 1/5
Very hard to sign in, to many user names no phone number to call for support.
Doesn’t show a lot 2/5
Can’t see my schedule, no calendar. I thought you were suppose to see your schedule and a lot of other things.
By checks no show
Doesn’t show current Checks!! Last check recorded was July..
Wouldn’t suggest using 1/5
By user 277
Crashes probably 50% of the time. It constantly forgets my login credentials and fingerprint log in.
Easy and accurate 5/5
Now that I am all set up l can be assured an accurate accounting. Thanks
By Joe daddy 24
Gave one star because they wouldn’t stop asking me for a rating
Unable to reach the server 1/5
Happened most of the time when I need it. Don’t waste the time, just use the website.
This is a terrible app nothing loads and I can get it to set up
Works but could be better 3/5
Does what I need it to do but that’s about it. My biggest complaint is the Face ID. I enable it and then a few weeks later when I go to use the app it says I have to reenable it again. What good is Face ID if I have to redo it ever time I use the app.
By Tatune 1
I’m greatly appreciated ur help to me that was a big “A”. ❤️ Tatune 1
Mobile capabilities 3/5
By Twin Gilchrist
I wish I could change my dependents and banking information on mobile
Slow Drag 2/5
This application loads the opposite of quick
This app is very useful to have .
Needs more options 4/5
I like this site. I like being able to pull up my information. I do wish I could go back and look at more than the pay period from before. I know I can see how much I made each pay period but not the daily hours.
App bugs 1/5
I was informed that I could use this app to view pay statements mobile. After downloading I tried tried to setup a new user and when I get to the first name last name page it will not let me continue. It also deletes info if you click on the next box. The continue button is greyed out. I called help desk and they are having the same issue so it is happening on both Apple and android devices. I tried calling customer service and no luck there. I would like to access this and have my employees use it but it’s hard to do that if you can’t even setup a new account.
It takes waaay to long to load in 2/5
By toyota hard worker
It’s a good app, but it just takes to long to load in everything and it’s a pain
Not able to clock in via app 🤬😡 1/5
Since I ever downloaded the app I had never been able to clock in on the app, I always have to use my internet browser to access the page and then clock in. It is super annoying that an app that is supposed to be efficient is not at all.
The app works fine 3/5
By Not D$
The app works fine
Password updated-locked out 1/5
This app has no easy way to connect to mobile app help.
Im having issues as the app asked me to update my pw so I did and now when attempting to log in, I have been locked out.
Then I updated to another pw and still unable to get in...
ADP app is not user friendly 1/5
This app is bothersome using it! It does not work well with the fingerprint sign on. It also often closes out will in use and then will give a error message when trying to sign back on.
App doesn’t wrk right 1/5
By Boo boo6109
When I first installed on my iPhone 6s it wrkd like it should but now after a few weeks it doesn’t show a lot of info like my time card, benefits, scheduling time off, or wrk schedule
I’ve deleted and reinstalled several times to no avail. My friend has recently installed on her iPhone 6s and it works fine for her, has me confused why it wrks like crap for me.
Project manager 1/5
I have been using ADP for 5 pay periods now and they have screwed up my child support every check. Now I have several dollars in errors with the attorney generals office.
Still crashes after the update. 3 times in a row yesterday
Pto hours are under what? 2/5
I can’t find where to go to to find my pto hours.
Fast & Convenient 5/5
By Hu Hu 34578
App is fast and convenient. Login is quick and it's user friendly. Easiest paystub app I've used
App not signing me in 1/5
So I activated my card and made an account ID and Password and it’s working but when I try to sign in on the app it tells me that my information is invalid or it doesn’t have my information in records
What do I do now?
Pay stub 2/5
My check is direct deposited and shows in my account, but it takes hours for the pay stub to produce. By time the pay stub shows it’s almost to late to contact HR on Friday afternoon if there is an error. If the money shows in account, the paystub should be producible!
When updating my time card it takes forever to update to the server, and then freezes after only one entry. To update just five days of work, it takes upward of fifteen minutes between having to restart the app and waiting for the changes to upload.
My job 5/5
It’s very easy to use, I like it.
El dorado KS 5/5
By el dorado ks
I can’t even log in 1/5
I can’t even log in the error message just keeps popping up
Constantly having to change password 4/5
I love this app and site, I would have given a 5 star, but I hate that it constantly every few months makes me change my password. You know how many passwords we have and since half the time I forget what I change this one to, I end up having to reset it again, so it’s unnecessary resets just because of how much we have to constantly change it.
I wish the pay information would come out on wed not Friday I would get my pay information on wed while I was working at Macy’s I can plan tge bills better
Get out of the dark ages 1/5
Not sure if u realize the or not. The calendar says 2018 about to be 2019. Curious have you ever involved the customer any any of your product development? Doesn’t look like it. You really need to take this 1980s software and totally redo it to serve the needs of your customers. Also need to get your employees trained on customer support. Never experience such poor support for a product.
Crap app! 1/5
The website is the only thing going for you guys...for now. The app wouldn’t even let me send my paystub to my email.