Love it 5/5
By josh's dad LI
Convenient. Easy to use. And adt keeps improving it. :)
Great app 5/5
I don’t leave reviews often but this app is awesome. Always does its job, easy to use, etc
Additional Information Needed 3/5
Contact Information to reach ADT by phone for questions and services is missing
Alarm set? 5/5
I love that I can set my alarm from anyplace with my phone since I forget as I walk out the door most times. A great feature. It all just gives me a secure feeling since I live alone.
Very Happy with ADT 5/5
Our family feels very secure with ADT
Love the app but if you could make it easier to bypass doors during stay mode that would make this app much better. Like being able to choose a sensor and simply push bypass and then your done. Thanks
Nice app 5/5
By Objective viewer
The app is excellent but the camera add ons and the monthly service fee are very expensive.
When traveling, I have complete peace of mind.
Awesome Alarm 5/5
Great Alarm System
“Offline” frequently 2/5
I’m getting tired of going to arm or disarm, and the system will be offline. It’ll be offline for a few hours and then back online. It’s really annoying and inconvenient. The guy has been out multiple times. We’ve done the phone troubleshooting multiple times. I have zero faith in the alarm system that is supposed to give me peace of mind.
(Just to update after 2 years of having ADT: it’s still too frequent an occurrence to see the system offline. The main unit in the house will work to arm/disarm, but not the app. So if we drive off and I’ve forgotten to set the alarm, I either need to turn back and run inside (negating the convenience of an app) or keep driving and wait until it’s online again when I remember to try again. This also prevents us from being able to monitor anything when it’s offline.)
Lots of bugs 2/5
This app needs a lot of fixing.
1)It often signs me out without me knowing, so if my alarm we’re going off I wouldn’t be notified by the app.
2)sometimes when it’s signed me out for no reason, it won’t let me log back in for a while—how am I supposed to shut the alarm off remotely if I can’t sign in?
2)the smart doorbell camera takes FOREVER to go live and often fails altogether. What’s the point of having a camera on my doorbell if I can’t use it half the time?
I am not normally one to leave bad reviews, but I pay for an alarm service—the app should function well at least 98% of the time. Right now it functions maybe 50% of the time. Please fix these issues!
Even the simplest things it gets wrong. 1/5
By Jack Sawyer1001
All I want to do is arm my system with the iPad or iPhone app, yet when I tell it to arm it does, BUT, I always get an error saying the system timed out. So the system does arm but the app doesn’t SHOW it as armed.
How difficult could it be to fix this?
ADT app 5/5
Love this app. Really great and easy to use. Excellent the way it displays everything at your fingertips and ease in using. Great programming!
this is so nice for home security!!!
Re: 13621 Coomer Path, Pflugerville Texas 78660. 5/5
It’s an outstanding security system. Easy to manage and understand. I will recommend this to anyone I know.
Good alternative 4/5
Convenient when you need to arm it while you’re away. At times, it’s slow to load the app.
I love it, but the ”side” camera isn't working. I'm not quite sure what I'm going to do as far as me unplugging it and plugging it back in because it's dangerous for me to get on a later. I'm looking for one of those ”grab it” things to try it with that. (Go ahead and laugh) 😆 I think it is funny too. I'll try that first. Otherwise, ADT may have to come to fix it. Two cameras we're just installed Wednesday, as I'm sure you know. Thanks for
I love this app. 5/5
It’s fluid and easy to use.
Good app but 3/5
But needs to be able to bypass sensors remotely. Still can't do that.
Alarm system 5/5
We now feel very safe, due to your system.
We are waiting for a gift card that was promised to us. Hope that you can help
No lo recomiendo 1/5
Es el peor servicio de los que he tenido apenas lo contraté hace 2 mese y no me han resuelto nada no han podido hacer que funcione,las citas de los técnicos es cada mes y no vienen ala hora que dicen ,no me dieron el plan que pedí , te dan un certificado de 100dlls y tampoco me lo mandaron 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Love App 5/5
So easy to get in and out.
Multiple Pulse Locations 1/5
By ADT Viper
I have two separate locations with pulse but I can only use app on 1 location. I need both locations on one app. 1 is residence, the other is business location.
Does not connect 1/5
By Uncle Frank2
This app intermittently does not connect and leaves you unable to disarm the system. The result is that you have to “break in” to your own house. For example, I was working late and my wife set the Pulse because she’s alone with the kids. Despite perfect WiFi connection I was unable to disarm the system (the error message said “Try again later”) and had to wake up my wife and sleeping kids.
Love it’. 5/5
Easy to use and so convenient! So many times I think did we set the alarm? Or have gone to bed and think did we set the alarm? Just pull up the app and check!
I called Tony #1153481. He was exceptional in getting my camera to work. So very helpful & friendly. Thank you, Tony
By george t stoupas
It’s been awesome so far almost theee years and I will gladly go another three years ....thankyou for the piece of mind
ADT never connects 1/5
This app constantly has issues connecting to the security system.
Very easy to use! 5/5
I love the app. I can check on home anytime from my cell phone.
ADT Pulse App 5/5
By DG @ Princeton
It works as well as advertised. Made my life so much simpler
On Watch 5/5
ADT really helps us to be safe 24/7 with friendly and easy to used. apparatus can control online and also on hands with or without internet we can control what going inside and outside of our homes. act fast and give assist when even we need a police or fire department or medical emergency.
Would be a 5 star app if it had text notifications when doors were open and closed
Great easily accessible and can do it from anywhere!!!👍🏼
Needs improvement 4/5
Not a bad app. Sometimes a camera does not communicate witch drives me nuts. Service man in several times for the issue.
Sometimes the motion sensor doesn’t capture all the motion clips. Not much of an answer to that either. B grade I guess. Needs improvement.
Best APP 5/5
Great app! User friendly! Does all that I need it to do!
I love the ease and convenience of having it at my fingertips to be able to control my alarm system from anywhere
Video download 1/5
When saving a video it provides incorrect time stamp. Video not valuable if you need to provide to insurance company or law officials. Downloaded video several times same results. You only see actual time stamp if viewing under clips. This needs to be fixed ASAP.
Phone app 1/5
The mobile app has glitches. It does not work at times, it’s slow, when trying to deactivate the alarm or even trying to turn off the alarm so we can get in the house.
Need follow up 3/5
We have had our security system for several years and no one has contacted us to check on our system or needs.
Love my pulse app
Love this App 5/5
By LadyDee, LI
I’m able to watch my home no matter where I am. Easy to use! Great app!!!
For more then five years, I trusted ADT for their good services. I definitely recommend to everyone. Thank you ADT.
Don’t expect it to work 1/5
After being sold hard to get this “user friendly” efficient device, it has only being able to connect to the system 1 out of 4 days! I have no idea what I am paying for.
Very Sloooooowwwww 1/5
By Elaina Boyer
This is a poor app. Connection is terrible. If I had an urgent matter and relied on this app it would not end well for me or my family. Fortunately I paid extra for digital Fobs.
Works 70% of the time otherwise useless 1/5
Badly programmed buggy app. Sometimes won’t atm or disarm at all.
Needs an update 1/5
By Gamer, but this is sad
About every 45-60 days the app crashes then it won’t Arm or Disarm my system. Then when I force close the app and try to come back in it won’t get pass my login screen and I get an error message. This happens every 45-60 days then I have to delete the app, start over from scratch, and go through the whole login process again. This is very annoying! Fix the app please!!!!
Runs a little slow, but does the job. 4/5
Aside from the slow speed of the app, I wish the cameras offered sound recording. I wasn’t aware it didn’t provide sound, like most cameras.
Like it! 5/5
Great cameras but... 5/5
By Debbie Dragom
BUT I wish there were motion executed so I can see the whole video instead of just 30 seconds.
There is actually a half a minute longer that I can’t view and parts that I missed completely of what’s going on in my own front yard. I would like to know how I can extend the 20 second to a 60 second (1 minute or minimum of 60 seconds)