A good app 5/5
By dexz nuts704273
So god I can after my kids
ADT app i phone 2/5
Half the time the app dosent work! Don’t know why? They charge you to use this app which can be downloaded free! Not worth the money!
ADT pulse 5/5
By DST Div 1913
Awesome Application! Very convenient!!!
Good but not perfect 4/5
I need to manage multiple sites (one new one) and have automated configuration.
And whatever other space age stuff you might come up with
Especially great when traveling 5/5
I love that I can look at video clips each day to be sure that my pets are being fed while I’m traveling. I can also be sure that the sitter is setting the alarm instead of keeping it off for convenience.
Lacks Siri Support and Home Kit Support 3/5
To be 5 stars, we really need Siri Support and Home Kit support with ADT.
Pulse Review 3/5
Have had issues with the app not working, very frustrating but ADT has been very good customer service wise. I wish that multiple users could use the app, instead of all users on one username.
Bad app 2/5
This app has so many bugs. It’s always freezing or failing. Minimal benefit.
Works as advertised 5/5
Very simple to use and understand.
Excelente y práctica 5/5
Muy útil es sumamente maravillosa
I love it so fast and easy
Crashes constantly. 2/5
Two to three crashes to arm system occurs for me, always. Additional crashes with misc app use. Unreal.
Love the app, but... 3/5
It’s too slow! God forbid I forgot to put the alarm on, then try to set it from my phone when I hear someone trying to get in my door. Shame on me.
By airman joe
Very slow to connect to my system 2/5
If the alarm goes off, there is virtually no way to turn off the alarm via the app prior to calling ADT and the police.
The app takes 1-2 minutes to load even when connected to wifi in the home or when on data.
Review of security system 2/5
The sound keeps going in an out an so does the color it keeps viewing in black an white an I am suppose to be able to speak to intruder that’s outside an it’s not working originally it did but hasn’t for 2 days now otherwise it’s been ok
My ADT 5/5
It’s convenient being able to set my alarm even when I’m not home. There were a couple of times I forgot to set the alarm and I did it right from my office.
I pay double the advertised price for adt services monthly because I wanted the ability to control the security system from my phone. This app often doesn’t work and is unreliable.
Apple Watch Failure 2/5
By Super Snarfer
While I appreciate that ADT is reading and responding to these reviews, they need to stop telling everybody to call them. It won’t accomplish anything more than further wasting your customers’ time and raising their frustration level. ADT has been made aware of the difficulties people are having with the app and they have more than enough information to go on. Most of these reviews are quite specific about the app’s deficiencies and are very consistent with each other. Just put some time and effort in, try to fix it and this time, thoroughly test the update before it’s released. You’ll be amazed at how effective doing that can be, ADT.
NOW BACK TO OUR ORIGINAL REVIEW:
The good news is there’s finally an app for the Apple Watch and it could be very useful. But here’s the bad news: if it lets you log into your security system (and it’s not often that it does), you will have aged significantly by the time the process is complete. Otherwise, you get a little spinning white circle forever and the app just says “Loading.....”
How many times do we need to say the following to app developers: Test your app thoroughly and completely before releasing it. And please stop blaming everybody’s phone and/or internet connection for your failure to test the app. Our connections are just fine for everything else we do. We don’t want to hear that lame excuse any longer.
Super Satisfied 5/5
By Reliability is Key
No matter where I am on the map I can monitor our home and that is comforting.
Customer service is also incredibly reliable.
Apple Watch 1/5
Unable to retrieve data
works well on iPhone 6 5/5
works well with no complaints.
Every single time I try to set the alarm for my home with this app it never connects it says “connecting” for hours. Pointless. I’ve disconnected from WiFi, still doesn’t work.
App loses Gateway connection 2/5
I had my system updated two months ago and this is the second time I’ve lost my gateway connection which renders the app useless. I updated to have the remote capability and even though I am able to manually control the system, I am unable to control it remotely. Not happy.
Watch App Unreliable 1/5
In my experience, the watch App version 8.6.1 is completely unreliable. I can get it to load MAYBE once with my phone nearby. After that it just get stuck in a perpetual loading loop. Then maybe it will open the following day.
If I try to use it from the cell connection independently from my phone it is frustrating to the point of being completely useless in that function. So far is my testing it has never worked soley on the cell connection alone. It would be awesome if it actually loaded 1) in a timely manner 2) consistently all the time.
Right now the only consistency is the inconsistency.
App NEVER works 1/5
This app never loads or connects to my system. It’s quite annoying
Horrible app and service 1/5
Never works, and when it does Takes forever to load. Usually get a communications error. I can’t wait until my contract is up. I’m sure they will delete this review.
Adt has stepped up 5/5
I use to work for Adt and though I don’t like much about them if your gonna get Adt this is a must. There is no need to get the basic system due to this being technical you must understand it will occasionally malfunction but a simple call in to walk you through the reset will do the job
App takes forever to connect to system
My cameras 5/5
By Eloise b. Pryor
Two of my cameras are not working properly, yes they are taking pictures, with no one in it I did speak to a rep. Which one will be replaces . I didn’t mention the other one which is in my garage. A the tech is scheduled to come out today 3/1/2019. Hopefully I can get the other replace also. Problem has been resolved
Eloise b. Pryor
Long load time 3/5
Good app, but it takes forever to connect!
Love adt 5/5
By fernando .F.
Iv had ADT for over 5 years now and so many security companies come by and try to get me to switch. Some of them or cheaper then my adt fee but at the end of the day when it comes to protecting my family. Family exceeds the price so when ppl say I can beat there price i feel like if they think my family is not worth anything. I will always and for ever have ADT HOME SECURITY SYSTEM. And once my kids get older and go on there own I will make sure I get them all ADT cause I know I can count on them to protect my family and my home. Thank you ADT for being so Awsome and standing by my family’s side 24/7.
Do what it do. 5/5
Great service, easy use 5/5
The service they provide is top notch the attic is streamlined highlighting the features that are most important and very easy to use.
Make life easier 5/5
One two three access
No review 5/5
The app is SO SLOW! 2/5
The security system as a whole is fine but the time it takes for the app to load is completely unacceptable, especially when it comes to security!
We used to have spectrum and the app was incredibly quick and responsive. There is no reason why ADT cant pick up the pace when it comes to the app speed.
LETS MAKE IT HAPPEN, ADT!
Connection issue 4/5
The app is great. Only problem is that it has issues with connecting to my system from time to time. No matter what. Even when I have full signal strength in my phone or even at home connected to WiFi.
Perfect App 5/5
I have read all the reviews of this app and I am stunned at the bad reviews. I have had ADT pulse since it’s inception. Have all my security, cameras, lights, tv’s, fans, thermostats on pulse. I have never had one problem with the app. I log in from my phone, iPads,and now my watch. I have not had any trouble logging in, even on LTE, which I use a lot.
I’m not sure why other people are having problems. I have always logged in on iPhones, iPads, or Apple Watch with WIFI or LTE.
It is wonderful to be able to check status of system and to arm and disarm from anywhere I go!!!
By Dat guy555
We should be able to arm with no time delay in app when is that update going to happen?
ADT Service has been outstanding!! 4/5
Thank you for the great service!!
You have a new Customer for life now!!
App crashed 1/5
My app all of the sudden crashed and will. It connect adt said they would have to send someone out to look at it at a charge to me. I think that this is ridiculous to have to pay for something wrong on their end.
Love the app ! 5/5
I like the idea of being able to control the alarm system through my iPhone and also to be able monitor the cameras!
Thank you, thank you for Apple Watch support!!🙏🏾😃 5/5
I've been waiting for over two years for this feature. I am completely stoked. It works flawlessly. Thank you ADT!!!🤩😁
I love being able to arm my security with just two touches of this app.
So frustrating 1/5
Worst app ever! This is so frustrating and useless. It won’t even connect. Why do I even pay for this service when I can’t even arm my house!
Live camera feed never works 1/5
By No live feed
I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and ADT is not providing me the service I signed up for which included the use of ADT pulse app. I do have the most recent version 8.6.1 and still doesn’t work.