ADT-Ain’t Doing a Thing 1/5
By Ol Can't Get Right
This has to be the most inconsistent app I’ve ever used. Might and maybe it works. Which is a great way to be when you depend on a security system. There is a good chance it works 10% of the time. Thanks for nothing. They are no help and don’t mind taking the money.
Doesn’t function properly 99% of the time 1/5
I would love to give this app 5 stars mainly because that would mean it works as it’s intended to. I got ADT in March & downloaded the app the day of the install. I was able to arm my system through the app once or twice when I 1st downloaded but never again since then. Any time I’ve tried since then, I get the error “Previous operation has not yet completed. Please try again in a few minutes”. I close it out, and try again... same error message. I updated it... that didn’t help either.
It’s only been a couple of days since the last update, but so far there has been a very noticeable improvement on connection time for this app.
The app update does require resetting the PIN option, a bit inconvenient but if that was required to get the app to be dependable, then no worries.
Like it 4/5
By Steve in Tuscaloosa
I don’t have the smart home features but it works well to arm and disarm with a 10 second lag or so to connect. I wish they would roll MyADT billing and features into Pulse. Rather have one app.
Finger logon. 2/5
Why does my finger login not work. It’s good enough for my bank, logging into my phone, and a bunch of other apps. I’m ready to quit ADT over this.
Takes to long to connect, or never does 1/5
This app is not convenient at all. It takes FOREVER to connect to the system, and once it does, doesn’t always work correctly. A family member left the house one morning and tripped the alarm. I grabbed my phone and figured I’d disarm it via the app. It stayed in connecting status for a long time, so long that I decided to get out of bed and go straight to the keypad. My husband tries to use it when he gets home from shift work to disarm the system before entering and he has to stand outside the door and wait for it to connect. He’s better off just using the keypad. If this app worked as it should it would be great. However, I feel like I’m paying for something I can’t even use.
By Dre Diablo
Takes 30 seconds or more to login, then another to connect to the system, but what’s the point because half of the time the camera feeds aren’t live and when I try to arm the system it blinks for 60 seconds and then gives an error message. TRASH!
Unable to Log Off 2/5
Ever since the new update, every time I log out, I get the blue circle of death. I have had to uninstall and reinstall 3 times. Should have left it alone.
Terrible UX 1/5
This app is garbage. They need a course on UX. Logging in with Touch ID is non-intuitive in that it shows you the login page with no password and a gray bottom on the bottom with the message “Logging In”.
How about a page that clearly shows it? The light gray white text is poor design.
Which brings me to the next problem of after the update I cannot log in consistently.
For all the money spent on the service they should be using competent app developers.
This app is awful! 1/5
Don’t get me wrong. We’ve been using ADT for a couple of years and I am very happy with the service. But the app is absolutely terrible. Update after update, bugs after bugs, nothing seems to help. The app is always crashing, getting stuck, non responsive. We’re lucky when it does work like it’s supposed to. ADT’s app team needs to go back and start from scratch.
Used to work 1/5
Worked fine until your recent update. Now it rarely connects and if it does it takes forever and my cameras never connect. Please fix it, or there’s no point in even having it
WHAT HAPPENED 1/5
WTH!?! The APP use to work and now I can’t log in using my thump print and it won’t load my clips - AT ALL!!!
Please fix this!!!!
Always Down try-again (ADT) 1/5
The title basically sums my experience with this application. Freezes, stutters, crashing, and the like are all common place when trying to use this thing.
Not sure what gives. One of the worst apps I’ve ever really used.
The app is still garbage. I wish I could report them to Apple as it’s the only application I have ever had consistently freeze my phone and error out over and over. Works like junk on my iPhone X.
Never connects 1/5
This app is total crap. Considering the fact that you have to pay more to have this app monthly really consider if an app that only works 10% of the time is worth it..it is super frustrating and it really was the reason I chose ADT so color me completely disappointed and unhappy with them so far
My Cameras are not live anymore 1/5
This app no longer works. My cameras only show “not live” when I access them. When I log out of the app the app locks up with the little wheel spinning forever. To stop it I have to turn off my iPhone and then turn it back on. I have deleted the app and reinstalled it but it still doesn’t work. What a waste!
Crappy Ap 1/5
They installed a crappy system and it doesn’t connect to the app and it’s not monitored appropriately. Oh by the way they advertise it will only be $29.99 a month but there’s no way that is true. More like $60 a month with no cameras and an old system. They also charge you for every time something goes wrong with the system and you need it to be fixed. This has happened every six months on our system. When you also called to cancel they fail to say that you need a written signed note. Stay away from ADT. I’ve provided proper documentation and military orders and they keep dragging their feet to get more money from us!
I love the iPhone app.. But missing the apple watch app 5/5
Can you guys make an apple watch compatible app like the TC 2.0?
Takes to long to connect 3/5
The app takes way to long to connect. It doesn’t matter if I am on WiFi or not. It would be nice if it got faster.
Last update broke this app 5/5
The app is now working.
What about an Apple Watch app 4/5
I’ve been using ADT and the phone app for about a month now and find it very convenient. But it would be really nice if there was an app for the Apple Watch which allowed arming and disarming and maybe a panic button. I noticed when I searched for such an app in the Apple store that other companies have such an app, but not ADT.
Help me 5/5
By McifThe guru fix
How do you delete camera footage?
Updates keep breaking stuff 1/5
The last update made the app crash when I tried to log in using Touch ID, now it just says ‘unexpected failure’ over and over when using Touch ID.
Good and bad 3/5
I love it when it works. But it updates far too often for me, because I never know which one will work. This most recent update crashes the app before it finishes loading. It’s about a 50/50 chance of the update actually being useful, or even working. Until it gets updated again, I can’t use the app at all.
Needs Fixing 1/5
Used to work fine on my 6splus now it pulls up my old ADT panel info.
The app just crashes since the latest update! Now the app is totally Useless!!!
Crashes instantly 1/5
By The Prodigal Son 69
Can’t even open the app!
5.12.18 update broke the app!!! 1/5
Last update crashes with Face ID 3/5
The last update crashes when you try to use Face ID. You have to manually type in the PW. Please fix!
App not working 1/5
The new update makes the app not work at all...
Version 8.3.0 1/5
By Bad update iPhone 6 plus
Updated app on May 11,2018 for my iPhone X. App now opens then closes (crashes) immediately. Hope they fix this ASAP, as App is now unusable.
Latest Version Won’t Start! 1/5
It won’t start up! Fix the bug fixes!
Not working 1/5
For at least a week now, the app has not been connecting to the system. Have updated, deleted and downloaded, and restarted the phone. No luck yet
Crashing app 1/5
By Stand with police
The new us date is crashing the app when I try to log in. Please fix your stuff!
What happened to the Touch ID option 3/5
The app works well, but recent updates removed some features & made other options a bit harder to find. I used to be able to use Touch ID to log in but now I have to type my password each time or sort through all of my Touch ID passwords to find my ADT log in just to get in the app. Also there used to be a tab to view clips from the various security cameras. That feature is there but buried under another tab, took me a few tries to find it but it’s still there. The app works, just a bit inconvenienced with recent changes.
Crashes with Touch ID 1/5
This last update won’t let me log in with Touch ID. I was able to use a password, but when I try to use my finger, the app just closes to the background. Disappointed with more and more overrated, overpriced limitations of ADT.
Here we go again 1/5
The app crash every time using faceID !!! Screw u ADT not been able to do simple update without breaking this app !
After last update FaceID doesn’t work.. 1/5
After last update I’m unable to logon with FaceID
New update on 5-11-18 1/5
Loads up and then it crashes. Great job guys.
Latest update (11-May-2018) crashes 1/5
Looks like it authenticates with Face ID, and then the app just disappears. Therefore, totally not usable. Previous version worked fine.
“Offline” intermittently 3/5
I’m getting tired of going to arm or disarm, and the system will be offline. It’ll be offline for a few hours and then back online. It’s really annoying and inconvenient.
iPhone X 2/5
The app has worked till today, now it crashes immediately. Need a fix!
One step forward, one and a half steps back 1/5
By Fly Safely
ADT must hold weekly meetings to decide how to make their app worse with every release. This time, they removed the + and - buttons on the front page, but yay, it is prettier. Unbelievable. I do like the fact that you can multiple times on the new +/- buttons (one level deep) to set the temps.
PLEASE: Create a view where I can see the status of an AV on the front page; ie current temp, temp set to, fan setting, and AC is on or off; you kinda had that a year ago and removed it; ie made it worse.
ADT, publish your API so that someone who knows how to write software can make you decent app. I've been patient for over a year, time to change from ADT to Apple's HomeKit.
App Crashing 1/5
App is continuously crashing after logging in with Face ID on iPhone X. Where is their QA testing.
Crashing since update may 11th 2018 1/5
By Jonathan zhu
Help!!!!!! Can’t load app since updated!!!! HELP!!!!!
Does not work!!!! 1/5
By TOP DOLLAR 777
Cannot arm or disarm from this app please fix!!!!!!!!!! ASAP!!!!!!!!!! Even after new update on May 11, 2018 still doesn’t work!!!!!
Last update 1/5
Ok the app was usable. The latest update makes the app crash.
Update crashes 5/5
Just installed update. Now cannot open
Update - deleted app and reinstalled. All good
Failed Upgrade 1/5
By Ipad Upgrade
This apt worked fine when I initially loaded it on my iPad. I attempted to use it a second time and was prompted to upgrade the apt to get the latest version. The apt hasn't worked since.
App continues to be offline 1/5
Extremely disappointed with last update....0 Zero stars
App is no good. 1/5
I have had ADT for close to 3 years and seem to have issues with this app it’s either camera viewing issues or the app just freezes and crashing it makes my phone go crazy. It’s the app it self because I have always had good phones but this app is just the worst.