Log on issues 3/5
The app usually does not give me issues but today it not letting me log in
FIX IT NOW! 1/5
This system is sooooo expensive to own but this free app does NOT work. Someone was attempting to break into my home at 3:03 pm yesterday and this APP would not load!!!! Thankfully the cops showed up within 6 minutes and we were safe.
IMPROVE YOUR APP OR ELSE!!!!
Slow Not so much reliable 2/5
Every login takes quite sometime to connect and there are many times it fails to connect. It’s convenient only when it works. If you’re in hurry, better to use a key pad before leaving the house. You don’t want to find out the app can’t connect or showing login error while you’re already away from home and leaving it without the alarm system armed. ADT IT Dept has a lot to work and upgrade the app. Till then, get used to rely on the old keypad system
Does not consistently work 1/5
By Stan's Unite
The app is nice when it works, however it is not consistent. There have been numerous instances when the app has a “login failure” or “cannot connect to internet”. This is all while providing the correct password/ pin and while connected to the internet. There are also times when it glitches while arming and disarming the alarm. Very frustrating when it doesn’t work.
Good when it works 3/5
By Nickname not taken yet 999
They don’t keep the bugs out well enough in my opinion
Connection issues 1/5
I’ve uninstalled and reinstalled this app already and it’s still not connecting.
Please fix now.
Slow to slower 3/5
By This is slooooowwwww
This started O.K. taking about two minutes to connect and disarm. The past few weeks it is taking longer and longer. Today it just said ‘connecting’ for five minutes and never did connect. Too bad there isn’t an alternative app. ☹️
Not working 1/5
I keep getting a login error & cant get into the app. Please fix.
Does not always work 3/5
It is wonderful when it works. We have had a lot of trouble with ours on our phones. Works better on the laptop. Sometimes you can not get logged in or it will not show your cameras.
Absolutely worthless 1/5
I’m guessing most of these 5 star reviews are bots. The app consistently logs me out even though I ALWAYS mark it to keep me signed it. It literally works on extremely rare occasions, as most of the time, trying to arm or disarm my system from my car, work, or even my bed turns into a 5 minute ordeal with repeated “sorry, system not working, try again later.” For a security application, this system has proven to be utterly useless, incoherent, and dangerously ineffective. How can you people not have fixed these issues yet? Also, the weather and stupid add one to the app probably make it run slower. This app should literally just be a button that turns your system on and off. Nothing more.
Not working 1/5
I’m a little annoyed that it’s not working today. I had to reinstall and it won’t even reinstall. It kicked me off, as if I logged out. And now it’s not downloading it.
Home security at its best! 5/5
My family and I feel very secured with our ADT home security system. I would recommend that every home owner uses their services.
We pay for cameras around the house that don’t seem to ever be online. The house alarm works but the cameras are useless.
It does not work 1/5
If it worked even slightly, I would have rated it better but it legit does not work.
Great application 5/5
Works well most of the time. Let’s me do what I need to do.
By Moe klutch
Great app, but needs a widget for easy on/off. Alarm.com has one and it works great. Please add!
Home safety 5/5
I can monitor my home from anywhere!
By Big daddy Jacob
The best app I have never use thank you for keeping my house safe
Good but not great 3/5
Doesn’t always load right. Cameras lag. And I don’t get my notifications like I should. I checked my phone several times and walked through it with a technician. It’s not my phone. I like being able to watch my cameras live and take video and pictures if I need to. I like being able to set my alarm from my phone.
Not always working 3/5
The app is great when it is working. I just started using it a few days ago and have had over a dozen times when it was thinking and not connecting nor picking up changes I was trying to make.
Very slow app 1/5
Pulse app 1/5
Horrible, takes a awhile to connect to the system and it doesn’t want to work. Do better ADT!
Piece of mind 5/5
By Meño sanders
Better to know what’s going on at my house and to alarm it if I do forget it than to stress for an error on my part.
Love my new system- works great !
Been real dependable 5/5
By CJ-Wilton Manors FL
Overall pleased with the system
By Sleepy 1069
My camera at night is so fussy you can’t see much of anything unless there is some kind of light source . Had them come out and check . Paid for them to come and they didn’t help anything !!!😡😡😡
I am able to arm/disarm from the app for the most part. However our front bolt and thermostat are almost always offline. We have spoken with customer service a few times and they say that we just need to reboot and reconnect to WiFi however that hasn’t fixed the issue. We have security cameras and other devices hooked up to our WiFi however the front bolt and thermostat are the only ones to go offline. Very disappointing that we have received no support regarding this matter.
Convenient 😁 5/5
By Easy spa
It’s fantastic and easy to use!
Best alarm system ever 5/5
New app 3/5
Updated app doesn’t let me manage device like it says I could on iPhone XR saying it failed
Also would be great if it would also work on I watch with apple
We are very glad that we have decided to do a upgrade with our existing plan.. We have been with ADT since 2011. The tech that came to our home was very friendly and showed us how to use our upgraded camera , key pad, and the app. He also changed our batteries in our existing products. His name is Shawn Looney.. This also makes us feel more safe.. The Williams Family, of Virginia.
I have not been able to see from my side camera that has been offline almost 3 months now. Service not good. Yes I unplugged plenty times and nothing
Sometimes very slow and does not work
App is trash 1/5
App is terrible it never connects it sits on the connecting screen and does not even load it’s pointless needs an update or a something feel like I’m running off dial up service that just won’t connect. Do better! App is trash.
App was reliable, but not anymore 2/5
As of the past several days (writing on 1/18/2018) the Pulse app has not been working at all reliably from any of our iPhones with respect to arming or disarming the alarm through the app and to determine whether an arm or disarm event was actually received by the alarm system requires manually killing the app and then relaunching it as the app consistently returns with an error indicating the command was not received and stops refreshing the alarm status, yet it's a toss up as to whether the command really was, or was not, actually received by the alarm system.
Prior to a few days ago the app always worked perfectly every time for the past month that we have owned an ADT Pulse system, save for the 5-15 second delay while the app would initially connect where you had to wait. I hope they fix this soon but past reviews have me concerned as to whether this remote arm/disarm feature is ever one that we can count upon to work when actually needed?! Whatever server side changes were made really need to be fixed promptly and changes need to be better tested before going live with them.
App review 4/5
By philly couple
Update bugs 3/5
Since the last update the expanded view of our camera doesn’t work. We’ve had ADT representative out and came to that conclusion after testing everything else. Please fix app issue ASAP thank you!
The best security App. 3/5
This app is the best security app however it have a glitch that should be addressed by your IT team to check the run time error.
Love this app! 5/5
I do I do love this app! You can Secure your home from your phone app... you can see what’s going on in the history...and now I’ve decided to get cameras and then it will be my garage door, lights, and ever else I can set up! Hahaha😉
Peace of mind 5/5
By Cocoa Beso
It’s been so satisfying and convenient to have the ADT app service. With a push of a button I can secure my home from anywhere in the country!
No thumb print log in 3/5
By francos whynar
The app is nice, but I have to give a 3 star rating as the thumb print log in was rescinded. If that returned it would be a 5 star app.
Simple but not flawless 2/5
I have had this app/adt for about a month now. And during this month I have had a few issues with the app. There has been issues with being able to communicate through the doorbell camera and being able to view camera live while not on the dashboard. And that has been a continuous issue I have been experiencing. Not being able to see the live feed once camera has been selected.
Unreliable App 2/5
For the past 2 weeks, the app has been very unreliable. It often takes 3-5 minutes to get to the screen to enter the pin. I cannot depend on this app anymore. Will be looking for another security service.
Don. Homeowner 5/5
By Don. can am lover
Pulse is great. ADT. Is great. If anything appears wrong they react fast
Love this app! 5/5
This is so easy. Love managing it from my phone!
ADT pulse app 1/5
Doesn’t always work. Haven’t been able to use the app for a week now. Constantly having problems with the app
Slow and doesn’t work half the time- not a good look for a security system
Stopped Working Correctly 2/5
By J in RGV
Up until a few days ago app was working great. Now I’m having trouble getting both the indoor and outdoor cameras to show live. If one does become live finally and you toggle to the other camera it won’t show live. If I tap to expand the view the outdoor camera will not go live.. won’t even buffer. Ugh.. I am paying for this service so I expect it to work. ADT serviceman came yesterday to trouble shoot and it worked great and fast on his Android phone but on IOS it’s not. Not my 8Plus.. not my Ipad.. not son’s iPhone X. It’s not my wifi.. checked with Spectrum and everything is fast. Not sure what’s going on but it’s frustrating. We’ll keep trying