The overall app is pretty ideal for when you think about shopping online. I’m a fan of the size chart, very specific.
Made easy 5/5
So easy to use and order!
App works great - very easy! 5/5
By Blue is AWSOME
I get probably 99% of my clothes from AE. And just like most people these days, I prefer to shop in the comfort of my own home. When it comes to apps to shop on, I expect to find the category that I want quickly and check out quickly. It’s nice because you can use your fingerprint to log in and you can store your card and address in addition to having a place to see your rewards. Love.
Real women!!! 5/5
By Heliotrope Productions
Sure, some of the women on here are anorexic models. But at least 15% (lets get that to 50%!!) are real normal sized 8-14 women! It makes shopping online so much better and easier when they show me what I’m likely to really look like!
App is easy too but kudos to you for not airbrushing and using real sized women. Now let’s just up the percentage including more diverse skin colors/ethnicities.
Best jeans 5/5
Perfect size and the app it’s easy to use
Add Apple Pay 4/5
It would be awesome if you added Apple Pay. Only reason not 5 stars.
App doesn’t want to open 1/5
Please fix this issue. It’s been 3 days and the app crashes and doesn’t load.
Happy Spring 5/5
Keep on spoiling me with special promos and I will spend! Thanks for being apart of my joy.
Easy shopping app 5/5
No issues with this app. It does what it is supposed to do. It also makes shopping so easy that I spend more money.
Good service 5/5
By dog cash
Great place to shop has everything you need in all different sizes and they never let you down in what you buy good quality and good clothing I love shopping at American Eagle
App crashing 1/5
I use the app almost everyday....the last few days it is has crashed every time I try to open it. I delete it to download it again and does the same thing later.
By J 🌚
it keeps forcing itself closed. when is this gonna be fixed ?
Lovin’ tech 4/5
I’m getting older and was super technology illiterate but I’m loving when they make it is easy is this app thanks AEO
terrible app 2/5
i’m a very loyal customer to this brand, but all of a sudden the app will not load anything at all or respond when i touch any of the options down below. i ordered on my friends app, so now she has my points 😠
Great customer service! 5/5
I love AE and their body positive message! I just ordered their dream jean and curvy jeans and LOVE how they fit! I just spoke with Amber from customer support, as the jeans did not register to my rewards, and she was super helpful and friendly. The app is easy to use and easily tracks rewards. I can’t wait to keep shopping!!
Definitely worth it! 5/5
This app is so convenient and amazing! Nice and simple! You can even add a phrase to your Siri so that when you say it, it tracks your order! Absolutely worth it!!
Difficult to place order 2/5
It was so hard to get order to submit that I almost gave up. I had shipping info entered but it kept saying it had to be entered before payment. Literally took 22 tries. Very annoying
Great at first...but now it glitches 2/5
I got this app awhile ago and have been using it for a long time. Just recently it’s been locking up and force quitting every time I’ve opened it. I’ve tried re-downloading it a couple times now but it still crashes.
There were too many jeans that were unavailable in my size 6 extra tall
I love jeans from AE but right now for all the jeans i liked they seem to be out of stock in my size. I usually wear a size 3 but since theres is even numbers, on the jeans i just bought i went down a size. They are so cute so i just had to buy them and hope that they fit!!
The checkout total did not reflect the correct total of my order 1/5
Confusing at the end of the transaction. I didn’t understand the total of my order until I checked my email after the entire transaction was completed. That’s not the way it should be when ordering online.
Much easier 5/5
The app is so much easier to navigate and it saves all of your information. Also is easier to keep track of all of your rewards!
Love AE, but app needs some updates 4/5
By BP Jammer
I love AE, but the app could use some updates. First, when you go to your Favorites, click to view an item you have saved, then go back to your Favorites list—it kicks you back up at the top. This is a big UX error and it’s annoying when I’m trying to decide what to buy (it actually dissuades me because I spend a lot of time trying to find where in my Favorites list I was at). Another thing: I don’t love the notifications/messages. They usually mirror what sales are featured on the home screen so it seems repetitive and it’s annoying to have to select through the messages to get rid of notifications. As a front end designer and art director, I really notice things that dissuade me from using an app. If these things were fixed, I would give AE a 5 star!
Ease of Order 5/5
By nickname for errn
I’ve ordered from the app 3x now. Super easy to funnel my sizes when searching for clothes. Easy to put in my gift cards when paying. Automatically applies discounts for me, like Birthday discounts. All my orders are shipped separately so they come faster, and if anything is sold old before it can ship they refund me quickly. Great app, great company, great clothes!
Extremely hit or miss. Mostly miss. 1/5
The app is really glitchy. At least for me. Shopping cart doesn’t refresh like it should. When I logged in it was blank. Then after adding some things it refreshed and added a bunch of stuff that was in my cart from another day so I had to sort through it cause I had 2 of a bunch of things since it was showing blank when I logged in. Also placing an order seems almost impossible. Clicked place order at least five times. Every time it bounces back to the payment screen. Trying to use my AE card like usual which is saved to my account. Just kept saying either “an error has occurred” or “we couldn’t verify some of your payment information”. Finally gave up and used a different credit card. Would rate 0 stars if I could.
Love the Jeans But... 3/5
I don’t like the fact that I cannot cancel an order that I made within 3-4 hours ago. This is the only company I have ran into that cannot fix this. I now have to wait for it to be shipped to my house, then either send it back or take it to the store to get a refund on the order.
Only one problem..... everything is so tempting to buy!
Thanks that's good
Crashes non stop 1/5
I love ae and shop there often but every time I use the app now it crashes within seconds of opening it. Please fix!
App keeps crashing 1/5
Hi, I can’t use this app because it crashes after 3 seconds. Please help, I use this app frequently!
Love AE, especially the jeans!!! #AEjeans 5/5
By Push a ton
So happy I found AE, especially the jeans! So hard to find stylish, perfect fitting jeans as a husky man. I like all your products though, I wish the men’s beaded bracelets were still on sale, though. Also, could you add more variation/different options for the men’s “athletic” Jean line. There are only 3 options! There is no feeling like finding a pair of jeans that fits perfectly, now I have that feeling all the time. They not only make me happy, but they definitely make me feel more confident in myself, and you can’t put a price tag on that. Keep up the good work, you are very appreciated. #AEjeansForLife
App is always very glitchy 4/5
By AMAZING SHOPPING & DEALS
App is super glitchy! Also annoying you cannot sign into your shoprunner membership to get two day free shipping!
Usually Good 3/5
I love American Eagle and the app. I’ve never really had a problem with it. However, recently it has been crashing like crazy. It won’t stay open for more than 5 seconds.
Can’t login to my account 2/5
Every time I go to login to my account it says unauthorized! Please fix!!!
App not working properly 1/5
Sometimes when I am on the app I cannot go directly to my shopping cart and I have to go to the actual website. I have deleted the app multiple times and have redownloaded it. This occurs daily often and prevents me from shopping!
App keeps crashing 5/5
Every time I click on the app it crashes and I can’t get back on. What’s going on ?
Love these bras!! 5/5
Way better than Victoria’s Secret!!
Has item available then you put it in cart and hit checkout scan your card and then says put of stock!!?? Annoying
Stock issues 3/5
There must be a bug in your app. Every time I went to put the item in the cart it would say it was in stock and it would say in stock in the cart until I would try to purchase it and then it would say out of stock. It took a few tries to find pairs of jeans that were in stock when I made my order.
Our points just reset. That’s not cool. I spend a lot of money at this store
By Krazy Kate 💕23573278
I usually love how the app works but today it was not working correctly. I was trying to order a white bathing suit top in medium; It was clearly available so I added it to my cart and it showed that it was in stock, but once I tried to place my order the item would say “unavailable”! This happened with that item various times as I would take it out of my bag and go to check if it was actually out and it would say there were more left even when it just declined my order saying there were none. Sadly, I couldn’t order the top after various attempts and completed my order without it but hopefully this problem can be fixed.
I love this app 5/5
American Eagle is my favorite store, and this just made shopping from it so much easier! The app is fast (way better than moving through the website), and it shows offers available and has an easy sign in for rewards. Love AEO/Aerie, and I love this app.
App crashes quickly 3/5
By Nikesh shetty
Hi - The app crashes quickly in less than 10 secs. Please fix it
Love this store 5/5
Very nice clothes fits my style and vibe. Clothes arrive swiftly and neat.
LOVE AE & THE APP 5/5
I foreal have a American Eagle obsession and this app is so easy to use and is good about organizing and updating offers and deals and seeing item reviews.
Keeps crashing 2/5
By Hector G 30
Apps keeps crashing on iphone xs max
I recommend! 5/5
By Limegreen 03
I love this so much, it’s so easy and my items come in usually in 3 days!
App review 2/5
The app will close out every time I open it. Often there’s items that just won’t load at all even if I wait, so then if I want that item at all I can’t use the app to purchase it. Just a few glitches that make it hard to shop online through the app!
customer service 5/5
i love this brand so much but i have been trying to get contact someone to reset my password and i get through to no one. a little upset because i just want my rewards to count...