country code error 1/5
By Lani Maiela
it won’t let me order my clothes because it says there is a country code error but i clicked the united states. please fix this
Maybe it’s just me 🤷🏻♀️ 2/5
App is kinda trash, I’ve deleted it and put it back on several times “just to try” but it never makes it past the white loading screen. I’ve just been using their website, love the clothes not the app
Lost money on an exchange 3/5
I purchased three items from AE- a cardigan, sweater and pair of 90s boyfriend shorts. I loved everything I got, but my shorts were too big. I have never worn this style before, and I quickly learned I needed to get a size down.
Normally my packages come with a return/ exchange form but this time it did not. At first I emailed for a form but didn’t hear anything so I tried the chat. I explained the situation and requested a return form so I could trade in my shorts.
The customer service rep explained that due to COVID-19 they were short staffed and not accepting exchanges. He explained I needed to return the shorts and buy a new pair. Now I TOTALLY get this, this makes sense to me but that wasn’t my disappointment.
I had bought my clothes with a $20 purchase coupon so I got my shorts for even less than the 25% discount.
My return for the shorts is $30.02. I was also informed I will have to pay for postage on the return. The shorts are still on sale for 25% off, or $37.46 but I have no coupon. I also have to pay for shipping which is $7.00. My order total came to $48.39 so I lost $18.37 on the same item of clothing.
If I hadn’t really wanted them I wouldn’t have spent the extra money, but wanted AE to know that some customers may not. Food for thought!
I have a AEO credit card and can’t make purchases with it and get my discounts because we are military and live overseas. Just tried to place an order and it would only let me use the card with an US address. Cost me almost 12 dollars more for a small order because of this.
plus size 2/5
Not (enough) plus size options
everything’s out of stock lol.
Best jeans 5/5
Too late 4/5
Too late for the sale, I found a lot of cute things but they are out of my size.
I love this store and its app! 5/5
I absolutely love shopping here and enjoy the benefits of being a member. I just wish our $15 off coupon wouldn’t expire, it’s unfair for it to even have an expiration date. I also would love it if you guys had afterpay on the app too! I’ve only seen it on the website as of now.
Love this app and aerie 5/5
User friendly app -accepts Apple Pay !! Love it I use it all the time
Treat customers better with more rewards 4/5
I shop all the time. And I never get rewarded for me being a loyal customer because I shop sale and clearance. It shouldn’t matter what you shop, you guys should reward if we’re spending so much. And I don’t like that I have wait to 2 weeks for my points, they should show up immediately and what I do earn I want to be able to spend when I want, it when you guys make it available weeks after my purchase. Other than that, good products which is why I stay loyal
Awesome customer service 5/5
AE always goes above and beyond with their customer service!
out of stock items. 2/5
i’m really displeased with my online shopping experience. many of the jeans are out of stock and they’ve been out of stock for over a month. it should not take this long to get more in stock. why is it taking so long? i’m so tired of waiting for the jeans that i want.
Love this app! 5/5
I love that my information is saved on the app and I can purchase whatever I want with two clicks of the buttons!
Customer service 5/5
Whether in the store or on the phone American Eagle rates a perfect 10! The employees are super helpful and always friendly.
Thank AE team!!!
Item out of stock once in cart 3/5
Often when I order from
Aw. I will put something in my cart and continue to shop and while I’m
Shopping that item sells out. I feel like this a frauds bc it happens all the time!
AE Online Shopping & Services 5/5
By REESE MAC OF MAUI
I used to go to AE Shop but when online shopping services came out I’’ hooked! Better style selections, quick delivery to Hawaii! Better yet LOVE the free shipping for $50 orders or more. Fave to purchased are their kickboot jeans , midrise stretch skinny jeans and comfee Tees! Please don’t stop makin them. Your festival jeans shorts were rockin’ it until you stopped makin’ them 😢. Hope you bring them back they were a staple classics!
Very easy to use 5/5
This app was very easy and practical to use.i had no problems ordering and I look forward to receiving my new items! ;)
Amazing set up and great clothes 5/5
At first I was skeptical of this app, but I bought some clothes from it and I can’t take them off, they are comfortable and especially now when we are all stuck at home they still delivered in about a week and with the app you get great discounts. The clothes are comfortable and stylish and I highly recommend that people use this app
award points don’t work!!!! 1/5
AE feels like family❤️ 5/5
My husband,myself and kids love AE!
The best quality ever!!!
The app randomly refreshes and delete your whole shopping cart. The glitches are very annoying
Tech difficulties 3/5
By pic. me
Problems loading pictures and submitting responses
Gr8 with minor improvements 4/5
The app stalls out a lot which is lame but otherwise I love AE
Didn’t see any deals for free shipping and the deals on the boxers I wanted wasn’t in my size
Makes shopping so easy, fast and convenient!
American Eagle 5/5
Best store! Jeans are beautiful fit me right !
I have recently purchased multiple ideas from the store. They have not given me my points after several emails. When they finally answered one I still have not gotten the help I needed. We have been emailing back and forth for 2-3 weeks.
My purchase 5/5
I love the app it’s a really great!! The clothes are even better I definitely recommend purchasing from here!!!😊
Excellent Service! 5/5
Easy to use. Helpful in making outfits, and I just LOVE AE! thank you!
Best leggings ever! 5/5
By wow i love leggings
I have a few pairs of leggings from Aerie and I love them all! They fit great and are priced very reasonably. Aerie is the first place I go to buy leggings because they are great quality and are reasonably inexpensive. I just recently purchased the Aloha Shirt because I love Hawaiian shirts and it has quickly become a favorite. It is very comfy and the material is perfect- breathable without being thin. #AEReviewSweepsEntry
Some items are still marketed even though they are sold out. I suggest improving the time it takes to remove off website if it’s no longer available, thanks
Hi, I’m leaving a review after my order. I feel like there’s not enough of the tops in each size. They go Soo quickly. Thank you for taking my feedback. ~Wendy~
What happened 2/5
The app is very glitchy, I can’t add or remove anything to my likes and when I do the app quits.
Love jean American 5/5
I love there jeans 👖 good quality and great fit 🙏🏾 I even love the cute T’s they have especially of the Rock Stars ⭐️ great 👍🏾 collection
Wonderful Clothes Always
Love it! 5/5
This app is so easy to use and I love the clothing!
Love AEO app 5/5
Fast & fun
Great Sale 5/5
I’m in love with this Clearance section. I have always loved American Eagle, and have been shopping with them for over 12 years.
Very addicting but insanely easy to use! Rip credit card
Weong Item 2/5
I bought a jean through the app and they send a totally different jean that it was suppose to be. In the billing paper it was the correct one but physically it was a different size and model.
I love this app And American eagle claws 5/5
By Emily emh
Love American Eagle so much they have great shipping and products! Sometimes the material of an item is a little different than it seems but otherwise amazing!
I have been shopping at American Eagle and Aerie for many years, and they have never disappointed me! The clothes always fit just right and I’ve had jeans that have lasted me years!!! I’ve never shopped anywhere greater than American Eagle!!
You 100% need this app! 5/5
This app is one of the best shopping apps I’ve ever used. I’ve never had any problem with glitches or any other issues. AE is one of my favorite stores to shop at and this app makes it super easy to shop and get things sent straight to my door. Not to mention they are always having great sales! Their shipping is super fast and getting my AE package is always the highlight of my day!
Love the jeans 5/5
I love the jeans here they fit perfect and they last long
Love the Jeans! 4/5
I love AE jeans. I’m just not a fan of the style of tops right now.