Just takes me to a blank screen like the attain app (which I had before) 1/5
I went into the old app and it tells me to check out the new app, so I went to download it and all I get is a BLANK SCREEN. I had the attain app as well, then it went away after having it for a couple months and now that also is now just a BLANK SCREEN!!! WTH?!?!? I guess I can only use the old stuff, no upgrades for me 🤦♀️🤷🏻♀️🤦♀️
Missing Functionality in Web Page 2/5
Not a good substitute for what you can do on the web page. Does not directly support iPad with its larger size screen, iPhone interface on an iPad only.
Not happpy 1/5
This app is not user friendly. Trying to find any type of care other than a primary care doctor is impossible.
Not compatible with my health plan 1/5
I was excited to have an app where I could see my claims and manage my cards, etc. I downloaded it since it had excellent reviews. But when I signed in, it told me that my health plan was not compatible and that it only worked on limited plans. Very disappointing.
Difficult to Navigate 1/5
No explanation of how to get to Pharmacy
Old site was much better!
Displays only a fraction of my claims, in no logical order. Search function is too broad and can’t seem to find any specific providers or facilities to determine if they are in network. What is the point of this app?
Just needs a little tweaking 4/5
Love the convenience but seems a little hard to search for drs and specialist and obtain price comparisons. Wish they rated drs on costs.
By Ev's halmony
App seems easy to use and I’m getting a lot of information.
No info/functions except claims and insurance card 1/5
I’ve been using the older app (teal “ae”icon) and today when I logged in to that app I was prompted to try the new app (purple “a” icon), so I downloaded it and logged in. My ENTIRE purpose was to refill a prescription and there’s literally no information on my prescriptions, much less a way to do a mail order refill. No place to store card info to pay for my meds. No care team information. Looks like the provider search for my area might work, but I almost never need that. Basically, this new app only has claims information and my insurance card. That’s it. What, exactly, is the point? I’m sticking with the old app.
Not available for everyone 1/5
I was prompted to download the app to access my ID card and went through the process of downloading the app and registering my account, only to get a notification that the app is not available yet for all users. Waste of time.
Order or Refill Prescriptions 5/5
By John Kugler
I can’t find anywhere in the app where I can refill prescriptions. Am I missing something?
As the title said, it’s absolutely worthless. It only shows your ID and some claims. You can’t get refill, can’t make appointment with doctors, can’t track medical records, can’t manage prescriptions... it has absolutely nothing to do with health. Zero.
Don’t know why they even spend the time to make this... they should do better with their members’ website first.
This app is totally worthless.
App won't open 1/5
Why release it, if it doesn't work?
Useless and frustrating 1/5
Probably the worse app I’ve ever used. I have literally had to call support to ask how to navigate it. The back button doesn’t take you back. It forces you to start all over. It shows me providers in other cities despite by address being at the top of the page. As much as I pay for Aetna, this is a waste of my time.
Does not have right family information 1/5
By 12345 today
A gave it a one star, because even after calling and notifying that I am only one person and should not have a family copay. The app is still showing I have a family co pay out of pocket.
iCloud Keychain Not Working 1/5
Username and password does not fill from iCloud Keychain.
Right there 5/5
My coverage is there when I need it
Kindergarten app 1/5
Had Cigna with my old firm and this AETNA app is well behind the capabilities and design features.
Touch ID Does Not Work 1/5
Nice upgrade. It’s quite unfortunate that Touch ID does not work I have to enter my username and password. Every time I try to enable Touch ID on the app I get an error that says for me to enable it from my settings? I use Touch ID for a lot of apps and to sign in my phone. Not sure what it means. Hopefully, this is fixed with the next release.
Edit. Got a response regarding this issue with saying keep a look out for more features. Touch ID is not anything new here. It’s a broken feature in your current app. What an empty reply
Blank white screen. 1/5
By NK. ________________
The app opens to a blank white screen for the past several versions. My device says it is compatible (iPhone SE).
Worst Healthcare Ever 1/5
By Pita X
This has to be the most abysmal health provider on the planet.
Latest update 3/5
By Irish in va
With the latest update I’m supposed to be able to share my I’d card. After updating I tried to test it. Can’t do it. Please tell us how.
I can’t even log-in and the redirect site has been down for weeks 1/5
I’ve had Aetna for a year and have never been able to log onto this app. I’ve reset my password twice, and spoken to customer service about potential account lockout. Each time I try to sign in, the app displays a page that states that the service is momentarily down and offers to redirect to a secure log-in webpage. No luck there either, as it just instructs me to do whatever I need to do by calling customer service with the phone number on my card.
I get mail about how awesome the Aetna app is, and the features honestly sound great. Virtual therapy session offerings, wireless prescription mgmt, online dermatologist recommendations- but I can’t even log on. I’m going to be talking to my employer about why we even get our insurance through Aetna when other providers actually care about having an online presence.
By Ritz cooper
The app has been “under maintenance “ for a week now. Even the website itself is down. Come on fix this
I can’t access AETNA 1/5
I have been trying for days logging into my account. Apparently the app is experiencing technical issues??? Come on, get it together!!
Missing functionality! 3/5
The app is very easy to use, but it is missing a key functionality: submitting a claim!
Providers phone numbers are never accurate. 1/5
Providers phone numbers are never accurate.
Not available to all users 1/5
Why make it available if it won’t allow access to my account?
The great 5/5
The Aetna app is convenient and easy to use.
Denied login 3/5
I had been happy with this app until a couple of months ago I had to reinstall it to fix a problem and my login is denied systematically ever since.
There's a message saying that (I paraphrase) "the app is available to a limited subset of Aetna members while we work to improve the app. Please use our website to manage your account..."
Of course I use Aetna's webpage, but the phone app is a great coveniency and I cannot use it.
No access to prescription management 1/5
I use the Aetna site to manage my prescriptions. On the old app I could manage everything but my specialty pharmacy prescriptions, which is what I need it for most. This new app has no access to prescription management at all. So I’m sticking with going to the website and doing everything through that. I’ve deleted both apps.
You can’t even refill a prescription. 2/5
Aetna makes prescription management very frustrating. I thought finally the app would fix that but I was left just as frustrated as I usually do having to deal with Aetna.
Seems to be OK, but..... 3/5
Must be able to operate in landscape mode for iPads. The app does not currently do this. Please add this ability in the next upgrade.
iOS username pwd auto fill 1/5
Why does any of your apps not allow iOS to autofill username and password from keychain?
I prefer iOS setting my password and save it as it’s much secure. I don’t want to reuse same passwords for security. Your app does not allow iOS to fill it. I have to manually type it every time. Even when iOS helps by offering to auto fill credentials, your app for does not accept it.
They changed it for the worse 1/5
I used to be able to easily search for providers, but now its nearly impossible.
By Hate MetLife
Horrible Insurer!! The PayFlex card rarely covers IRS Approved medical purchases. I tried calling in to find a Dr . for Sleep Apnea, and no one was able to help me. All the Dr.’s they referred me to do not practice in Sleep Apnea remedies. I am left to search on my own.
Lost details 1/5
By Julienne S
It is harder to search doctors than the old app. Not as much info on previous claims either.
How i can access the benefits? Where is the menu? 1/5
This app is terrible
Can’t really do much with it 2/5
It has your card info, spending and claims but that’s it. No way to look for doctors, schedule visits, submit a claim, etc.
Finding detailed deductible & annual max info 2/5
I am having trouble finding information that I was able to get easily before. From my position:
“It wasn’t broken until they fixed it.”
Apple Wallet ID card please! 4/5
Great and clear Application, explanation of claim is clear but would like to see more details, Can you please add the Apple wallet card? Would be useful and most of provided have this app.
Less functional than previous app 1/5
I feel like this app is less functional than the previous app. My login does not populate correctly. It is difficult to navigate. I can’t even look up a procedure. Truly, it looks very low end (given this app is produced by one of the most valuable companies on earth). Maybe have some respect for your customers and put a little effort in to making the app more user-centric. Honestly, FaceID has been in use for quite some time and the app doesn’t even support that. No one is on it because it’s “fun”. People are seeking information. Why not make that easier for them?
Great app 5/5
Really convenient and user friendly
Easy to use😃 5/5
Easy!! I like it alot!!
Hard to navigate 1/5
This app is very hard to navigate
Great app 4/5
Great so far.
I’d like to be able to bookmark providers that I want to look into later. I’m browsing providers on a Saturday and don't plan on calling until Monday. I should be able to save them
Its good but does not show current plan information and comparative plans 4/5
Should show the above info as well
I’ve been having trouble since I installed this app a month ago. Every time I try to log in it says it’s down temporarily, this is very frustrating!!