Over a year ago I downloaded this app and created an account under my membership card. Last September my wife got her own Aetna account and now when I use the app to login the the only shows her card and not mine even though the account was created using my membership number. Plus the app still only shows the family members that were on my account when I created it. But when you login on line my account seems fine. I spent over an hour on the phone with the app people and they had no clue on how to fix my app account.
Search engine 1/5
Search engine should let you search by doctor type and have maps available.
Less then 1 bring back the old app 1/5
App is still useless. I can no longer find any other providers then family practitioner nor can I get even remotely accurate estimates from the app or website. Waste of time. Just make the phone call to customer concierge and take the hour to get the information from them.
Incorrect Member Services Phone Number 1/5
By @Kim Jong un
Several in app links to the member services phone number are incorrect. The recorded message says 1-860-808-3763 was retired in 2017. Unbelievable.
A complete joke 1/5
How is it that when I created an account for MY dental plan through the app with MY work email and physically entered MY member id number it CONTINUES to pull up my PARENTS plan??? How is it even possible that they can link my parents id cards to my account when I have manually entered my ID card number???
Edit 2/13/20: I reached out via email as the developer asked me to and still have not heard back. Absolutely terrible. Customer service is a joke.
Face id not working 3/5
Face id not working
Clunky mess 1/5
Honestly, for all the money that we send insurance companies you'd think they could at least have a decent app.
Confused Can’t understand it 1/5
Another Update, Still Unable to Log Me In 1/5
It’s pretty amazing to me that Aetna can allow an obviously defective app to remain available. I’ve been trying to get this to work for weeks over several updates to no avail.
Aetna, are you listening? I’ve sent a screenshot but you ignore the problem.
Always get an error that it can’t setup touch ID, try later 1/5
No matter how many times I try on different days, the same error
Can’t make payments 1/5
I am trying to make a payment but the site is not working
Grateful Aetna 5/5
😍😍😍😍 Grateful Grateful Aetna Aetna
Does not launch on iP7 1/5
What’s the point?
New insurance 1/5
I am not able to see message on the app.
Not very useful. It’s just a card on your phone
Wrong number 1/5
The contact us number in your app is wrong. Only for outbound calls. Doesn't direct to a customer rep
Please get this app’s functionality up and running 2/5
It’s a crapshoot if the app will load, if the link will not crash the app, if the page will load or an error message will appear.
Aetna app 5/5
This app is great to use I love it..
Support does not speak English 1/5
There’s a call center in a foreign location, the line is really terrible and they do not speak English
Can’t handle prescriptions 1/5
Unable to handle prescriptions or request an I’d card
App Not Working Since Last Update ! 😠😠😠 1/5
My app has not been working since the update about two weeks ago. When I try to open it all I get is a blank white screen. I have uninstalled the app and reinstalled it back and it is doing the same thing just a blank screen. I see from reading the reviews that a lot of people are having the same problems that I’m having. I have a iPhone XS Max running iOS 13.3.1.
Pretty ineffective for my need 2/5
Trying to use this app to search for new doctors is similar to using yellow pages from 2007. Almost everyone I call has since gone out of business or relocated. I wish they’d dedicate some effort to updating their own records rather than relying on their customers to fill out lengthy forms to report every outdated contact.
Pointless app with no Find a Provider function 1/5
Write a review but you can’t see the text that you are typing. Further evidence that this app is a waste of time.
Inaccurate Network Provider List 1/5
I selected an ENT from the in network provider list on the app. When I showed up for the appointment, I was told the doctor was not in network. I had to leave, find an new ENT, and wait for another appointment.
After installing all I get it’s a white screen and nothing else not even an error, I tried uninstalling and re-Installing again but still the same
Doesn’t even load 1/5
I’ve downloaded this app on 3 different iPhones and every time it just loads a blank white screen and nothing else. It’s extremely frustrating to need your medical cards and have an app that does nothing but waste time and take up space.
Best app and best provider 5/5
Aetna the best
New Update Bad 1/5
Since the update it won't open just crashes.
App works great for most use cases 4/5
By J. Rosado
The issue I have is thanks to America’s health care system my wife and I both have Aetna but on different corporate plans. I’d love an easy way to switch users so that I can manage both our health care plans without having to constantly log in to the other plan
Manage prescriptions missing 1/5
Looks good but missing key features ! Sorting claims by family members and where is the menu to manage my prescriptions? Lots of stuff missing
Aetna RX 2/5
Nothing on the app to help with this.
Wrong information 1/5
They don’t give you correct information on the providers. They expect you to have the providers information. Even though you are the one searching and have no idea. I would expect them to do their job and correct this not expect the clients who have no idea or information available to them about the provider/s.
somehow this $200k bill keeps getting assocd wth me 1/5
i’ve called & told you people that i was never in a Mercy hospital, and its not even in GA where i’ve lived all my life. apparently this was claim was associated with me using name alone. couldn’t have been based on any identifiable info, e.g. SSN, address, date of birth, .......
Overall pretty horrible 1/5
Please whatever you do do not download this app. Aetna could care less whether you’re able to do basic functions or not. Why would they? It’s not like you can just sign up for another provider.
Good and easy to navigate 5/5
App is really good and each time navigate. Sometimes it freezes and not allows to login. Other than that I love this app.
Disappointing capabilities. 2/5
- Can't submit a claim through the app - yet have done so in several other health and FSA apps. Single biggest miss.
- ID cards should be clearly labeled as such rather than "Your Plan Information"
- Nice to have the benefits plan summary descriptions listed clearly.
Yet even here I see misses - where are the dental benefits?
Disappointing as I think some of this used to be avail in the old Aetna Mobile app (which is now Workday or something and useless for health plans).
Never works 1/5
I have tried this app multiple times, including deleting it and downloading it again, and it won’t even open.
Info incorrect on app 1/5
By Cycle Coach
Physician not taking new patients but app says she is. What’s waste of time. I am now typing a review and the words are not showing up as I type. App is obviously not working well. Haha
Digital card should include the back 4/5
When you add the card to Apple wallet it only adds the front. Providers have requested the back. And if you haven’t updated the app in some time, it won’t launch. Catch 22.
Horrid Site, Mobile or Desktop 1/5
By Aunt Sis of 10
While the insurance may be good, this site is ridiculously horrible. Takes forever to populate and navigate. Seems to be broken links everywhere. I’ve never been able to estimate benefits. Just a complete hassle.
What’s the point 1/5
What’s the point of the app ?
I’ve made payments on the app for them to not be processed.
I’ve had confirmation of payment being processed yet I get letters from providers that the bills aren’t paid. It’s a very long and annoying process having to call customer service to get any information !
Now the app doesn’t work it stays blank and I’m unable to get information from the app
Won’t launch after 3.15.1 Update 1/5
App accepts Touch ID, but then won’t open, it just sits there and try’s to launch. Issue started after 3.15.1 update.
Not very reliable 2/5
Login takes forever and that’s if it logs in at all.
App never works..Always questions if I’m connected to Wi-Fi service
Updated and doesn’t work 1/5
This used to be a decent app where I could easily check the status of my claims. Updated Jan 27, 2020 and now app just spins forever after sign in. Tried deleting and reinstalling, still no luck. Why do updates make an app worse?
Can’t sign in 1/5
Just endlessly loads...
Doesn’t open. 1/5
Gives a connection error after waiting for 5 mins.
Aetna doesn’t care about customers. They get paid either way. And him they get angry when a customer demands answers. Because they have to work. So what better way to handle a pesky customer than in preventing them access to the data ? Wow.
Mobil app/wen site 1/5
Unfortunately, I have not had a good experience with this app as the for the first week of coverage I could not access any information. App and we site were temporarily out due to maintenance. Or must of the time I am unable to connect. Even when all other apps and Internet for other devices are good. Very frustrating.
In addition, when ser Hong for a provider it sends me to Aetna.com which is another fisco. I don’t think this app is very user friendly :(