Can’t even get it to display on my iPad Pro. The screen over laps itself so can’t register.
No place to get help when I can’t select any of the options.
Face recognition failed 1/5
unable to enable face recognition for the abop
Aetna App 1/5
The app is not user friendly and does not allow you to see everything and you doctors in net work. It will show doctors but most are not in net work. and you regarding your car This app is
Searching providers of choice to check if they are part of the in-network 3/5
Hopefully the app will be expanded to include a better way to search for in-network providers and hospitals of choise.
This would be especially helpful when being at the doctor’s office and checking if a referral is part of the in-network. Thanks.
Prescription Refills missing 1/5
By CAB 1968
How you request a prescription refill with the new app? This is the main reason I use the app.
Will Not show my benefits available to me. 1/5
Wow When Will It Work 1/5
By Randy R Robbins
As of March 2019 this app is still not working for me at this point I’m assuming I’m gonna be the last type of member to gain access if at all us Aetna PPO members want to use this app so bad every type of Aetna customer needs access to this app
Functionality improvement—if your a customer of additional Aetna products that information should be provided on the app as well such as if your enrolled in health and vision and or dental and if your enrolled in an employer plan and a Medicare plan because some people have both and maybe include those cards digitally in addition to the primary Aetna product
2. Aetna it would be great to incorporate Apple health records maybe even Apple Watch records into the app since this type of data is highly securable and encrypted today syncing through the patient(s) medical portal(s) as well then connecting that information back to the Aetna app and Apple Health
Update Nov 2019— still doesn’t work only available to a limited audience still Medicare Advantage members really need access to this I don’t have a computer so checking claims is next to impossible on my phone or tablet it is ridiculous that we are going into 2020 plans going on 2 years this app is still not available most other insurers have apps available to their full range of members
“Only available to limited audience” 1/5
It keeps log me out and said it’s unavailable :(
Old app was better. 1/5
Both the app and the website have lost a lot of capabilities esp. regarding disputes, messages, and pharmacy access.
Seems kinda useless 2/5
No prescription refills? Old app did this. Enough said.
No way to make, view appointments? Find provides? See past info? 1/5
Slow to apply Deductible 3/5
Been trying for over a month to get a Credit Card payment for over $1600.00 applied to my deductible of $1000.00. Now I have another doctor appointment needed minor surgery that will cost me over another $1000! 😢
White Screen 1/5
I’ve only ever seen a solid white screen when opening this app. No option to login, nothing. I’ve deleted and reinstalled multiple times with no change.
No work 1/5
I can’t sign in, in the app and the website is the same.
By Loves GSD
App won’t open.
Less information 1/5
This app replaced the previous Aetna health app and is horrible! Previous app used to easily let me search for providers, see who was in network, search by condition to see providers in network and tell me easily when my deductible was met as well as see EOBs easily and entirely. This app everything is in a different place and is difficult to use. NOT user friendly.
Terrible app 1/5
This is One of the worst apps. Cheap. Terrible customer service
Unimpressive App 1/5
I hope AETNA didn’t use much of our premiums money for this App. Because it’s nothing special.
Overlapping text on iPad Pro and iPhone 11 blocking access to buttons. Claims provide minimum information. No info on my claims filed and received 3 weeks ago. They don’t even show. And view my insurance card is BLANK.
Did this APP pass a quality control group ? Did I say .. this is not much better than a 3rd year college student Lab project APP.
Need pin access 4/5
Please offer pin access for quick app login
App useful 3/5
Love the app and the functionality of always having you card. I find it difficult to manage claims. They are not listed in a fashion letting you know what is actually paid, and what you still need to pay. It states what you are responsible for, however not if I have actually paid that or not. Essentially there is no receipt with information tied to the claim once you pay online. You get an generic email with no information. So I needed to call and make sure I had no open claims still.
Don Sanders and Atena 5/5
Happy Experience through out the whole year wish I could keep Atena I am Retiring soon I am 62 will be retiring in a few months But Let Me tell You Great People To work With I Wish I Owned A Company Like Yours
Thank Don Sanders
Won’t launch on my iPhone 11 1/5
Can’t log in. On first launch it’s just a white screen. If I force close it and reopen, it says my session has expired and if I click the button, it’s the white screen again
Ordering medication 3/5
You can order medication through this thing
Limited functionality 1/5
There is so little you can do with this app except see claims, it’s practically useless. And what sort of app or service portal doesn’t let you send a message? Just another obstacle in place to discourage you from resolving the many problems with the insurance plan itself.
There is no way to manage prescriptions. A year ago I expressed this to Aetna, and the said it would be up shortly.
Blank screen...? 1/5
This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again.
Not Aetna Dental 1/5
This app is not for Aetna Dental
Can’t log in!!!! 1/5
Awful Customer Service 1/5
By RM Mast
Website is never working. Customer service in fixing is awful. Wouldn’t recommend
Poor replacement for the older app 1/5
So the teal Aetna mobile app will be deactivated in December. Then this is all you have, meaning you can’t contact Aetna through the app, and you can’t do anything medication related through the app such as order tracking or ordering refills. The search doesn’t work, I enter the location and it just keeps on asking me over and over again. Someone suggested to add provider reviews and I support that since I know Aetna hires questionable people such as a psychiatrist in my area that’s been sanctioned for having sex with patients TWICE ten years apart.
Aetna Mobile was so much better 1/5
Why did you get rid of Aetna Mobile. This is awful. I can’t find coverage information and with the latest update the sign in screen is just jumbled. Please don’t retire Aetna Mobile.
Health Funds Balance 4/5
Please allow us to see how much are health fund balance is in app!
Unable to find a provider 1/5
Every time I click on find a dentist the page goes completely white. When I search for dentist in the search bar the result I get is “gender identity”......Aetna are you having issues with your system??
App unusable 1/5
Username and password can be entered rest of screen can’t be accessed due to another layer or screen superimposed over it. Sign in button as well as first time users area untouchable .
Aetna is best for all kind of services 5/5
Recently I was struggle with migraine and Aetna Teledoc immediately take care of my issue. I am so thankful to Aetna being an employee.
Not good 2/5
Very difficult to navigate
Doctor rating 4/5
I hope there is a doctor review and rating system to help pick the best doctor.
Benefits section never works. 1/5
Most important section explaining your benefits never works. Not once.
Great healthcare 5/5
By gold penis
Really helped cover huge medical costs these hospital trick you into doing.
Save Payment 4/5
By Stefani <3
My only complaint is there is no way to save previous payment option or allow to use the Wallet app or Apple Pay. Sometimes I pay multiple claims at once and it gets annoying to have to punch information 4 or 5 times in a row.
Can’t login in the app 1/5
By James murty
I cannot login in app ;available for limited audience
Doesn’t open on iPad 1/5
It doesn’t work and screen is not setup for iPad (shows small)
Less info/No actionable data 2/5
This Aap doesn’t have all the required information which earlier Aetna Mobile app used to have. With this whole digital derive & so much investment, I was expecting a better app & experience. Thanks!
It’s not comprehensive 3/5
For most questions, you have to log into the website to get the answer. You also can’t access messaging in the app.
Still slow and glitchy 1/5
This app has a lot of great info, but I always find it difficult to search for a provider and pull up information. Sometimes have trouble logging in, as the app is often crashing or giving errors when trying to login. Easier to get out my PC and use the website instead :(
This app doesn’t allow you to store your payment credit card on file. You have to keep typing in all the credit card info for each claim you want to pay. It’s frustrating and time-consuming!
Nothing loads 1/5
By Jamming Ruri
When clicking view plan on the app absolutely nothing loads and just shows a blank white page.
Terrible app 1/5
By it works. not too helpful.
Doesn’t provide any details. Pretty much worthless.
Great app! 5/5
Very easy and fast with up to do information at your fingertips! Makes healthcare so much easier.