Pointless 1/5
By jatnfnfndjjen
I downloaded this app in order to submit a claim. No options for that on the app. Kinda stupid not to include that.
Preapproved? Maybe not. 1/5
By Oldman&hisdog
When I look at the app it tells me my preapproved status for a procedure has been approved. What the app doesn’t tell me is that the preapprovals expire Jan 01 and now it is no longer valid. That can lead to denied claims. If the pre approval has expired or has been denied the app should tell us.
Face ID 1/5
By Jlundjr
I can never enable Face ID and need to log in every time I open the app
Claim ID: eqjm27sog00 1/5
By kepebill
I routinely called Aetna (see calling notes) and address claim since November 2022.
No results.
Please help Aetna.
Very easy to use 5/5
By danielting24
Love the app and the user interface. Claims are usually updated right away which helps me track my deductible easily. Thank you!
App crashes 1/5
By PRINCESS MOONSTAR
App crashes pathetic app
Not user friendly 2/5
By J jjjjjjj
Tries to combine too much and is not in order. Finding items mixed between years. Would prefer a scheduled list.
Struggling with app and response from customer service 2/5
By What’s going on with the app
After having a potential breach of my account today, I’m struggling with the app. I was not able to log on earlier and now keep getting strange error messages on a day when I really need the app, hence the two out of five star rating. This is the first time I’ve had an issue with the app or customer service. Normally I would give you a five star rating.
Been trying to login for days 1/5
By Tfgbkoopkvxaruopiuuvvv
This is after they had to reconfigure my setup because of the (gasp) apostrophe in my legal last name that’s on my card but not acceptable in the app or member site. This is 2023. I’m not the first O’H. Minus more points for being completely timed out all day due to “technical issues”
Don’t use this app 1/5
By LowCountryLucy
The e-tech support guy I talked to at Aetna said not to use the app, because it causes problems. For one thing, it would not allow me to add my card to Apple Wallet, like the advertisement shows.
Only shows dental 2/5
By Ccwnj
Dental only
Covered medications and costs 1/5
By kimc100
Would like to be able to find if medications are covered on my plan and their costs easier and not just during business hours as I am only available after hours and on weekends to find this information out.
Should have been more fast 4/5
By Akkimeet
Good Design.
No fingerprint/ID access 1/5
By Hi4567ugtoytftedhuy
Needs fingerprint and visual Face ID access for iPhone app.
Aetna Member 5/5
By LondonAllen
I have to admit, I’m now 31 and I’ve been with multiple insurance providers over the years. I’ve come to realize Aetna has been the best health care insurance I’ve ever had.
Small issue 4/5
By johnm81
The only current issue is that FaceID does not work for Apple phones. I have uninstalled the app and reinstalled after restarting my iPhone13 with iOS 16.3.1.
Poor online accessibility 1/5
By gamboa1
i cant change my PCP or make an appointment on the app.
Worst Coverage Ever 1/5
By Teacher***
Stay away from Aetna. Horrible follow up and coverage.
AVOID USING APP TO PAY FOR BILLS 1/5
By AriCantu
According to the claim department, Aetna DOES NOT take direct payment from clients. If you think you’re being a diligent customer and paying for your bills through the app, YOUR PAYMENT WILL NEVER MAKE IT to the provider!
Any other company 1/5
By chefscook
Aetna is the worst insurance company I have ever had. You have to fight for every benefit, argue to get information and spend way too much time worrying if your claims will be paid or not.
Birthday year 1/5
By Greanfroge
Please change the birthday year to a scroll… It takes forever with the calendar months…
Complaint 1/5
By Ruben Dinamarca
Hello I submitted 2 reimbursement claims in early February and nothing! This service is terrible to say the least.
Ruben
Hangs on Open 1/5
By TonyGinFL
App hangs on open when I need it.
Installed on iOS 16.3.1 -do better Aetna
EXCELLENT 5/5
By Reignor Wiggins
EXCELLENT
Slow to update spend data from claims 3/5
By MattBinTX
The app doesn't show spend data from claims until weeks or months have passed so you can’t know what you will have to pay when visiting a doctor. Finding a provider in an area you designate is also pretty difficult in the app.
Bad interface and services 1/5
By ivunit
We have had several providers in the past and most of them have been good. Aetna requires you to get additional apps for vision and dental. The dental plan we have through employee doesn’t have a single dentist in our whole city. We have called multiple times and the people on the other side of the phone are difficult to understand. Aetna has been a bad experience all around.
Add card to wallet 1/5
By wb22860
It’s interesting to see in the graphic that you can add your card to Apple Wallet, but that feature doesn’t exist.
Impossible 1/5
By J Picazo
App doesn’t allow you to do anything! Worse app! Keeps telling me it’s down!!
En español 5/5
By j sbdmbbekvalb
Cómo puedo leer la app en español
Horrible app 1/5
By MeTgif
Having to write a one star review for health care is so appalling. During my search for a specialist, The providers listed had incorrect phone numbers, had incorrect addresses, and there is no way to contact an actual human from the app to ask questions to directly.
Aetna health insurance 1/5
By zebera1
Kenia Almonte
Aetna needs to improve the website so patient could look for doctors list make it easier for us too complicated
Aetna App Awesome AAA 5/5
By RaviRamas
The App and website is awesome
In the App when Face is not recognized can you please ask for passcode rather than asking to login
Thanks
Ravi Ramaswamy
Awful Insurance that cost me over £1000 denied 1/5
By Steffi LRey
Aetna has consistently denied all my claims even though they are all within the bounds of the insurance. They've denied my claims because there was no paper receipt/proof of GP visit, even though the only proof the GP had provided me was the emailed appt copy/receipt of purchase, which should be enough. Aetna also requests a 7 day turnaround for additional information for each claim and if not followed, completely rejects the claim. When a claim's submitted and there's no word until months later then I'm expected to answer within 7 days, which has happened when I've been on holiday or in an extreme work crunch, there's no chance.
Happy with Aetna! 5/5
By asrfyhhhuvd
Its been years and Aetna has never failed me and my family. It couldn't be any better. Thank you Aetna team!🙏🏼
These pirates will steal your money any way they can 1/5
By Gregdiehl3434
Title says it all.
Too glitchy 1/5
By kari5627
I’m trying to view a claim, but the app is so glitchy that I constantly receive an error message. Every once in a while I can view a claim, but most times I get a spinning wheel and then an error message.
I downloaded this app because their mobile site is super glitchy as well. I guess glitches are par for the course with Aetna.
Horrible company 1/5
By Rob12345678djfbebe
Can’t do it through the app, have to call and get passed around to 10 different people.
Referrals to see an Eye Doctor 1/5
By Broadview Heights
Upon joining Aetna/medicare advantage value plan, I received a external service request for care outside of metro health system. I’m new to your plan, and not one to understand the Internet well. I went to my eye doctor, who removed my cataracts a few years ago. I thought the above was an actual referral. I had an appointment for February 16, 2023 and was turned away, not having a referral. I had assumed this form above mentioned was what they were looking for. It isn’t ; rescheduled the appointment. Was instructed by customer service to obtain a fax number to get the correct referral form. And anyway to let the patient know what actions I have to take to be seen .
Frustrating when it should be easy 1/5
I don’t know how hard it is to understand that 90% of the time users go to this app they want their ID card. Period. Everything else is nice, but that’s paramount - and guess what function isn’t working? Stop cramming in low value add functions until your app works flawlessly at the most basic need.
Love it 5/5
By Latingrandma
I can find my benefits and rewards all on this page!
Private health insurance is a national disgrace 1/5
By Bumblebee Tuna
Aetna are unnecessary middle men with a profit incentive to deny claims and circumvent the advice of medical professionals.
Mejoras 2/5
By animodo.1
En teléfonos mobile si funciona muy bien, pero desde mi tablet indica que la versión no está disponible para ese tipo de dispositivos 🥲
I would rate it better if Face ID wasn’t failing 3/5
By jacktronics
How can I get application support ? Face ID setup has been failing for months and no clear support process seem available except for medical issues. An email or a Twitter/Facebook would be appreciated …
Worst App ever 1/5
By tbone226
Face recognition and Touch ID never work. Constantly logs you out and information not up to date.
Local Walk-in Care Clinic 1/5
By PixieDo
Our local Walk-in Care clinic is not listed in your app.
Order with my Aetna App 5/5
By mrremax
Finding prescription and ordering online was very easy.
Cannot add card to apple wallet 1/5
By Danny2299
Hi, it says in the description of the app that we can add id card to apple wallet and i do not see that feature anywhere. It is not there. Please get back to me. I have most of my cards on apple wallet and its very convenient.
Doesn’t let me set up an appointment 1/5
By Tito Merk
I’m unable to schedule a virtual/video appointment through the app.
Paperless 1/5
By John engineer2
Aetna keeps turning on paperless. Paper is the only way I can reconcile doctor bills and hold people accountable. Insurance is comfy to everyone who isn’t in the insurance business. I don’t want to give up paper
