Aetna Health

Aetna Health

  • Category: Health & Fitness
  • Release Date:
  • Current Version: 3.17.0
  • Adult Rating: 12+
  • Developer: Aetna Life Insurance Company
  • Compatibility: Android
4.5
4.5
36,962 Ratings
$ 0

Aetna Health App

The Aetna Health℠ app puts you in charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. Talk to a doctor by phone or video in just minutes. Pay your claims. And compare costs before you get care. It’s simple. It’s all in one place. It’s all in the palm of your hand. And we're not stopping there. We’re continuously adding new features and functionality to improve your experience. This app is available for most Aetna® members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, just check back in a few months. Get plan details quickly and easily • Pull up your ID card whenever you need it • Track progress toward meeting your deductible • See your personal PayFlex® HSA, HRA and FSA account balances • Check your Explanation of Benefits and get info about what's covered for your medical and dental plans (for eligible members) • View and filter through your claims easily, by member name, provider, facility, service or date • Pay claims using your bank account or credit card Search for and find care at your convenience • Find in-network providers and offices by location, profile and specialty • Compare cost estimates for doctors’ visits and medical procedures • Look up medications by their brand or generic names, find price information and learn about side effects • Set up your Teladoc® account today to talk with a doctor anytime, from anywhere, when you need care (for eligible members) • Search for MinuteClinic locations and services inside select CVS Pharmacy and Target locations Receive personal recommendations to help achieve your goals • Get personalized health actions based on your profile. Set and track progress toward fitness and nutrition goals. • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit * Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family.

Aetna Health app screenshots

Aetna Health app reviews

  • Screwed 1/5

    By louissim
    Over a year ago I downloaded this app and created an account under my membership card. Last September my wife got her own Aetna account and now when I use the app to login the the only shows her card and not mine even though the account was created using my membership number. Plus the app still only shows the family members that were on my account when I created it. But when you login on line my account seems fine. I spent over an hour on the phone with the app people and they had no clue on how to fix my app account.
  • Search engine 1/5

    By paco7la
    Search engine should let you search by doctor type and have maps available.
  • Less then 1 bring back the old app 1/5

    By StephNJ
    App is still useless. I can no longer find any other providers then family practitioner nor can I get even remotely accurate estimates from the app or website. Waste of time. Just make the phone call to customer concierge and take the hour to get the information from them.
  • Incorrect Member Services Phone Number 1/5

    By @Kim Jong un
    Several in app links to the member services phone number are incorrect. The recorded message says 1-860-808-3763 was retired in 2017. Unbelievable.
  • A complete joke 1/5

    By brittany1001
    How is it that when I created an account for MY dental plan through the app with MY work email and physically entered MY member id number it CONTINUES to pull up my PARENTS plan??? How is it even possible that they can link my parents id cards to my account when I have manually entered my ID card number??? Edit 2/13/20: I reached out via email as the developer asked me to and still have not heard back. Absolutely terrible. Customer service is a joke.
  • Face id not working 3/5

    By Pinoyakosapalagaymo
    Face id not working
  • Clunky mess 1/5

    By kjfergu
    Honestly, for all the money that we send insurance companies you'd think they could at least have a decent app.
  • Confused Can’t understand it 1/5

    By Bolieu2
    Can’ c
  • Another Update, Still Unable to Log Me In 1/5

    By hardycr
    It’s pretty amazing to me that Aetna can allow an obviously defective app to remain available. I’ve been trying to get this to work for weeks over several updates to no avail. Aetna, are you listening? I’ve sent a screenshot but you ignore the problem.
  • Always get an error that it can’t setup touch ID, try later 1/5

    By Ringolover5
    No matter how many times I try on different days, the same error
  • Can’t make payments 1/5

    By Frios8102
    I am trying to make a payment but the site is not working
  • Grateful Aetna 5/5

    By anikjot
    😍😍😍😍 Grateful Grateful Aetna Aetna
  • Does not launch on iP7 1/5

    By _z?
    What’s the point?
  • New insurance 1/5

    By Jongator
    Bad app
  • Member 1/5

    By prabal1971
    I am not able to see message on the app.
  • Review 1/5

    By wtwaltman
    Not very useful. It’s just a card on your phone
  • Wrong number 1/5

    By OPalley
    The contact us number in your app is wrong. Only for outbound calls. Doesn't direct to a customer rep
  • Please get this app’s functionality up and running 2/5

    By jenluponyc
    It’s a crapshoot if the app will load, if the link will not crash the app, if the page will load or an error message will appear.
  • Aetna app 5/5

    By FiosDave
    This app is great to use I love it..
  • Support does not speak English 1/5

    By jannickml
    There’s a call center in a foreign location, the line is really terrible and they do not speak English
  • Can’t handle prescriptions 1/5

    By yomi1996
    Unable to handle prescriptions or request an I’d card
  • App Not Working Since Last Update ! 😠😠😠 1/5

    By halltunes
    My app has not been working since the update about two weeks ago. When I try to open it all I get is a blank white screen. I have uninstalled the app and reinstalled it back and it is doing the same thing just a blank screen. I see from reading the reviews that a lot of people are having the same problems that I’m having. I have a iPhone XS Max running iOS 13.3.1.
  • Pretty ineffective for my need 2/5

    By NinjaSeaCow
    Trying to use this app to search for new doctors is similar to using yellow pages from 2007. Almost everyone I call has since gone out of business or relocated. I wish they’d dedicate some effort to updating their own records rather than relying on their customers to fill out lengthy forms to report every outdated contact.
  • Pointless app with no Find a Provider function 1/5

    By JWig4
    Write a review but you can’t see the text that you are typing. Further evidence that this app is a waste of time.
  • Inaccurate Network Provider List 1/5

    By Lotus3323
    I selected an ENT from the in network provider list on the app. When I showed up for the appointment, I was told the doctor was not in network. I had to leave, find an new ENT, and wait for another appointment.
  • Useless 1/5

    By Mocasama
    After installing all I get it’s a white screen and nothing else not even an error, I tried uninstalling and re-Installing again but still the same
  • Doesn’t even load 1/5

    By DontArrestMe
    I’ve downloaded this app on 3 different iPhones and every time it just loads a blank white screen and nothing else. It’s extremely frustrating to need your medical cards and have an app that does nothing but waste time and take up space. Garbage
  • Best app and best provider 5/5

    By Rafat2k
    Aetna the best
  • New Update Bad 1/5

    By Mckenna019
    Since the update it won't open just crashes.
  • App works great for most use cases 4/5

    By J. Rosado
    The issue I have is thanks to America’s health care system my wife and I both have Aetna but on different corporate plans. I’d love an easy way to switch users so that I can manage both our health care plans without having to constantly log in to the other plan
  • Manage prescriptions missing 1/5

    By chimpooishere
    Looks good but missing key features ! Sorting claims by family members and where is the menu to manage my prescriptions? Lots of stuff missing
  • Aetna RX 2/5

    By bmaddy1526
    Nothing on the app to help with this.
  • Wrong information 1/5

    By Kronic0_o
    They don’t give you correct information on the providers. They expect you to have the providers information. Even though you are the one searching and have no idea. I would expect them to do their job and correct this not expect the clients who have no idea or information available to them about the provider/s.
  • somehow this $200k bill keeps getting assocd wth me 1/5

    By notmyclaim
    i’ve called & told you people that i was never in a Mercy hospital, and its not even in GA where i’ve lived all my life. apparently this was claim was associated with me using name alone. couldn’t have been based on any identifiable info, e.g. SSN, address, date of birth, .......
  • Overall pretty horrible 1/5

    By Dirtmud1
    Please whatever you do do not download this app. Aetna could care less whether you’re able to do basic functions or not. Why would they? It’s not like you can just sign up for another provider.
  • Good and easy to navigate 5/5

    By Nirumagic
    App is really good and each time navigate. Sometimes it freezes and not allows to login. Other than that I love this app.
  • Disappointing capabilities. 2/5

    By djjazzy44
    Negatives: - Can't submit a claim through the app - yet have done so in several other health and FSA apps. Single biggest miss. - ID cards should be clearly labeled as such rather than "Your Plan Information" Positive: - Nice to have the benefits plan summary descriptions listed clearly. Yet even here I see misses - where are the dental benefits? Disappointing as I think some of this used to be avail in the old Aetna Mobile app (which is now Workday or something and useless for health plans).
  • Never works 1/5

    By lou6762
    I have tried this app multiple times, including deleting it and downloading it again, and it won’t even open.
  • Info incorrect on app 1/5

    By Cycle Coach
    Physician not taking new patients but app says she is. What’s waste of time. I am now typing a review and the words are not showing up as I type. App is obviously not working well. Haha
  • Digital card should include the back 4/5

    By Moogleii
    When you add the card to Apple wallet it only adds the front. Providers have requested the back. And if you haven’t updated the app in some time, it won’t launch. Catch 22.
  • Horrid Site, Mobile or Desktop 1/5

    By Aunt Sis of 10
    While the insurance may be good, this site is ridiculously horrible. Takes forever to populate and navigate. Seems to be broken links everywhere. I’ve never been able to estimate benefits. Just a complete hassle.
  • What’s the point 1/5

    By RaquelBxx3
    What’s the point of the app ? I’ve made payments on the app for them to not be processed. I’ve had confirmation of payment being processed yet I get letters from providers that the bills aren’t paid. It’s a very long and annoying process having to call customer service to get any information ! Now the app doesn’t work it stays blank and I’m unable to get information from the app
  • Won’t launch after 3.15.1 Update 1/5

    By GameAZ
    App accepts Touch ID, but then won’t open, it just sits there and try’s to launch. Issue started after 3.15.1 update.
  • Not very reliable 2/5

    By Joshua.Drexler
    Login takes forever and that’s if it logs in at all.
  • Horrible 1/5

    By confess8701
    App never works..Always questions if I’m connected to Wi-Fi service
  • Updated and doesn’t work 1/5

    By HamishMcbean
    This used to be a decent app where I could easily check the status of my claims. Updated Jan 27, 2020 and now app just spins forever after sign in. Tried deleting and reinstalling, still no luck. Why do updates make an app worse?
  • Can’t sign in 1/5

    By Majorr90
    Just endlessly loads...
  • Doesn’t open. 1/5

    By anandcp
    Gives a connection error after waiting for 5 mins. Aetna doesn’t care about customers. They get paid either way. And him they get angry when a customer demands answers. Because they have to work. So what better way to handle a pesky customer than in preventing them access to the data ? Wow.
  • Mobil app/wen site 1/5

    By D.Gervet
    Unfortunately, I have not had a good experience with this app as the for the first week of coverage I could not access any information. App and we site were temporarily out due to maintenance. Or must of the time I am unable to connect. Even when all other apps and Internet for other devices are good. Very frustrating. In addition, when ser Hong for a provider it sends me to Aetna.com which is another fisco. I don’t think this app is very user friendly :(

Aetna Health app comments


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