affordable plan 5/5
I am very happy with the coverage of this plan and would like to find similar coverage when I start my own business .
By Son of BGreg
I’m registered on Aetna’s site, have Aetna medical insurance, yet get a message that this app is only available to a special few? Why bother? Other insurance providers offer robust iOS applications.
App lacks a lot of content 2/5
This app is a skeleton of the website. I want to be able to go in and see the same options as on the website.
Ex: manage Rx’s, being able to see progress towards my deductible NOT just the out of pocket maximum.
Basically the only practical use this app provides is looking at your Insurance Card... 👎🏼
Great App 5/5
Very easy to use and resourceful.
Better to just call in 1/5
Really bad and faulty app. Better to just call in
I have Aetna PPO and was unable to use the app because it is only “available by limited release.”
Doesn't work 1/5
App loads to a blank screen.
App not available 1/5
After successful login it says it’s still in progress and asks to redirect back to aetna website. If the app isn’t ready then what’s the point of putting it to app store. Seems like a waste of time for the customers.
Freezing mid registration 1/5
By Kaye S Lee
I was very hopeful for this app, but it wouldn’t even let me finish the registration process. After entering my information, it looks like it’s finding my records and creating my account, and then it’s just a plain white screen. I then would close the app completely in hopes that it has created my account and I will then be allowed to log-in but no. It tells me that I’m entering the wrong password. So I start from square one and register for a new account again, follow the same steps, and the same thing happens—plain white screen. Please fix this. Thank you.
Ugh, really guys? It’s 2019, let’s go. 1/5
I downloaded this app after an email communication directed me to do so. Like so many others, it’s not available to me. I could have taken the 6 grand I spent out of pocket last year (because my plan coverage is horrible) and built my own Aetna app.
I hope you all get it together on the development team, or I may just see Aetna come across our new client list due to another failed dev team being shuttered. What are you guys even doing? There are only so many cat videos on YouTube.
App not desirable 2/5
For being in the world of apps, this Aetna app is certainly less desirable. It doesn’t have enough information or as much ability to see and do things on this app as Humana and others.
Good app, limited functionality 3/5
You can’t do nearly as much on the app as on desktop. And since insurance is all about capacities, I’m looking forward to them building out more stuff to do on the app. Right now I can only look at old claims.
No FSA info 1/5
Fast deliver! 5/5
I’m very happy to do home delivery . Very nice.
This app clearly shows my deductible and the progress toward meeting it. Nice!
PDF forms should be available to download for member to submit to there FSA. This I not only a problem on app but on your full site, this was available before what happened? This would reduce the amount of calls to Aetna inquiries about claims just saying.
What about Rx? 1/5
I was hoping to refill a prescription, like I can do on the AETNA Navigator website. No can do with this iPhone app. Please add that function. Otherwise, this app isn’t much use to me. I already keep a picture of my insurance card in Evernote.
This is a horrible app!! 1/5
This is a horrible app!! Why atena post so many app on AppStore while none of them worked. Thought they wanna improve customer service because their insurance terms and benefits are always vague and hard to interpret, however those apps do not allow u to learn anything about your coverage. Whatever Info u clicked, it either tells u coverage or benefit info not available on app or network error... that’s insane. Disappointed
The ease of the app is amazing
Poor users experience 1/5
I am writing this review because contact methods available in the app are a PO Box or phone ???? Please fix the apple touch feature (I know it works all my other apps work fine) and please provide a UI for the health data sync.. I use it to avoid having to enter data in our Stay healthy site...which is a whole other mess.
Minimalistic and stable 5/5
This app looks simple but incorporate all the functionality you would probably need from an app like this
Great app 5/5
This app works smooth and is an easy transition from the Aetna website. I can view claims, benefits, health insurance card. I can find doctors, hospitals, labs, and places for immunizations. I can view the current out of pocket expenses and deductible met. Thanks Aetna
For once, a health insurance app that works
Payment Update Needed 3/5
I live in DC and I cant use DC as a state option in the payment form. So I cant use this app to pay with a card as they require my address. Which is the only reason I downloaded the app. Please update its a huge oversight! Otherwise the app is user friendly.
Aetna Mobile app vs this app. What’s the diff? 1/5
Why have two? Which do I use to manage my health care membership? Confusing.
Good business indeed 5/5
Aetna has always provide great customer service for their members. Thank You
iPhone only app... Lame 1/5
The app will run on an iPad, but only in portrait and it is tiny and you need to expand to use.
Sad that a company of this size can’t properly do this. The people at Aetna that approved this should be ashamed.
Can’t use 1/5
Why can only limited members use this?
App doesn’t work well 1/5
The discover a healthier you portion rarely works so I can never track my activity for work rewards at Aetna
Doesn’t work 1/5
Website says I can use the mobile app, mobile app says I am not special enough to use it.
Update: Aetna app developers are morons. They should state that Aetna users should use the “Aetna Mobile” app. This app is for something else but they do not state that in the description.
Just a blank page 1/5
Blank page - please fix before deploying
App opens to a blank white screen. Looks like the app is a web view of their website. How worthless.
Waiting to be that “special member” 1/5
App redirects to Aetna website. Ridiculous.
I mean, it is literally unusable. An email from Aetna recommended that I use the app. But when I installed it and tried logging in, it told me that I’m not in the special program, and then it redirected me to the Aetna web page in Safari. What a waste of time.
Doesn’t work 1/5
I’m no longer covered under aetna but still have several claims processing from having my child and the app won’t work for me since I’m not a current a member.
Price Estimate 1/5
What is the reason for even having this option? I have tried it on 3 Aetna apps and their website. It doesn’t work on any of them. It just tells me to call. I mean, that’s exactly what I was avoiding. I don’t need the obvious stated to me. I wanted an estimate like the name would indicate. Should just be called the “waste my time” button.
Poorly designed app 1/5
One example nobody can actually read the digital ID because you cannot zoom in or view it landscape mode! You are forced to download it to apple wallet to get any use out of the digital ID. What moron designed that feature and didn’t even test it?
Limited Users??? 1/5
Why would you release an app if only limited users are allowed to use?
Rough experience trying to use. App froze trying to navigate between screens when it required me to reset my password. Poor quality app
Waste of time! 1/5
You don’t know whether you are eligible to use this app until you download it and attempt to sign in. That’s how I found out that I’m not among the select group. Zero stars.
Limited information on the app
This definitely gets 0 stars. How the he11 can you NOT have a working app for your members in 2018?!?! “Only available for a limited audience...”. This is beyond disappointing, and considering the premiums we pay, you would think they could invest a buck or two in an app. Aetna, you need to square this away ASAP. The rest of the insurance world isn’t going to wait for you to catch up.
Is this a joke? 1/5
I received in a mail invitation to download and use this app.
Doesn’t even load after installing on my iPhone.
Elitist app 1/5
I already hate this insurance provider! First of all, it took me 3 days to find someone able to give me my member ID. Once I got it, my account was locked “for security reason”. The phone operator suggested me to download this app just to find that it’s only available for “selected users”. Is this a prank??? I already miss my old Blue Cross Blue Shield insurance and their mobile app. Apple should remove this beta version from their store until it’s not finished
Aetna is worst insurance company 1/5
The app doesn’t work and after I login it refers me to the Aetna “website”. When I visit the website I am told request denied and taken to an error page. I went to an urgent care doc “in network”, told there is no copay and get slapped with $150 bill. Overall, the worst customer service experience I’ve ever had and no price transparency in healthcare.
Why have this in the AppStore if it’s beta and limited to specific users. There are methods to test your beta apps without this.
Advertised and unusable 1/5
This app was just advertised to my entire company by an Aetna representative who strongly encouraged us all to get it... so I did. Except I'm apparently not allowed to use it? It's one thing to put it on the App Store to trick people into thinking it's available. It's on a whole other level to actively advertise it to people who are not allowed to use it.
Just redirects me using my safari 1/5
By Music Ballin
It doesn’t even work ://
Touch ID cannot be setup 2/5