No content 1/5
I’m an Aetna employee on leave and was instructed to download this app to access a necessary FMLA form. Once I login there is no content. The home screen is blank or directs me to the Aetna Health app, which does not have workplace forms available.
Update::: This app needs fixed 1/5
:::updated 2-26-2020::: This has been going on more than a year now and hasn’t been fixed. :::
Every single time I want to use this app I have to delete and reinstall it if I use the PIN or FACE ID. If I decide not to set them up I have to log in with my user id and password every single time and it asks you to set up the passcode or face Id every time. If you accept, next time you log in with the PIN OR FACE ID, you will get the error the app isn’t working when your click on the work disability tab. Please for goodness sakes fix this app. This has gone on way too many months. It’s very frustrating. I though your latest update would’ve taken care of it and it surely did not.
Doesn’t work 1/5
Most forms are just web pages that take forever to load and don’t work for iOS.
Does not launch on iP7 1/5
Is there a point?
The app doesn’t work 1/5
There is a big technical problem, I tried many time to log in but no access. The platform is so poor quality
Deactivate this app! 1/5
I was trying to access my insurance card & I forgot my password so I went through the hassle of retrieving that then it kept saying it was the wrong username so went through the hassle of that! Finally I log on & it says I need to download a new Aetna app! Why isn’t that just stated when you open this old app?!
What’s the purpose of this app? 1/5
I log in and get told it’s no longer active. Why bother having it then? Has Apple reviewed this? After I’m told the app is no longer active it just redirects me to the website in Safari.
A complete waste.
Update deactivates app, update notes are deceptive 1/5
By George/Lynne S.
The release notes say “Security update”. Technically, I guess disabling the app updates security, so they didn’t lie.
Needs to be updated! 1/5
Every time I log in, I only get one option to choose from which is to view my claim. Once I select that, it tells me there is an error so I would have to delete the app and re-download it again then have to set a pin # all over. It’s very inconvenient to have to do this every time I need to log in. Please get this fixed ASAP or look into it so that we can have an easier time accessing our account. All I had to do today was upload a document that would usually take me minutes to do but instead spent more time trying to log in and reset PIN number.
Too Basic 2/5
The AETNA app is way too basic. I should be able to get the Explanation of Benefits. Also, I should be able to see Claims further back.
App needs an overhaul 1/5
This app is terrible. It’s much easier to login online to doc find to find care. Rehab this app Aetna.
Says upgrade avail but none! 1/5
I can’t even get in the app because it says there’s an upgrade avail. Then when I go to upgrade there isn’t anything!
Offline ID card not working 1/5
If viewing ID card offline, it will only display a white card. No matter how I update the card, or delete the card and reload the card, it’s still not working. And viewing the offline ID card is the only function I need for this app. So disappointed.
By all named are taken.... stupid
Forced to update app and now it won’t open
Poor design and Performance 1/5
One of the worst apps I’ve used. Slow performance and not dependable. Design is crude and under delivers
Network errors 1/5
Yaptiginiz isi sikeyim
New update stinks. 1/5
Stuck on login page. Comes up nw update. Confirm or cancel. What a joke. All I do is go back and forth from AE app to Apple. Has a big bug I’d say. Fix now.
All of my insurance needs at my fingertips. 5/5
Great app. I’m a busy, on the go nurse educator and am actively involved in my state and local professional organization. The last thing I want is to waste time on insurance information. This app puts my insurance plan in the palm of my hand 24/7.
This app is pretty much useless. When I log in I get a “Network” error that says I can access information on the web site. The web site works every time fortunately. If I can’t login with the app it’s pretty much useless.
Waist if time 1/5
Why would you make an app if its just going to tell me to go use the web site version.
Touch ID 1/5
With updated version of app Touch ID no longer works and big time inconvenience
Face ID broke 1/5
By Pale Wraith
v3.1.16 has broken Face ID. Don’t have a device to test Touch ID. If you use either for login I would recommend not updating until this is fixed.
Latest update broken 1/5
The face/finger print login no longer works after the latest update. This app is not usable for mail order service.
New app still essentially forces you to use this older app 1/5
By Anthony Young Jr.
Aetna released a new app that doesn’t have all of the available features baked into it, forcing you to keep this app. The website is the same, constant you bouncing you between two different sites. It’s a bad user experience all around when trying to navigate things.
It will not let me do anything if I open the app with my fingerprint or the pin. It opens but doesn’t let me do anything. So I type in my I’d and password and if opens up but will only let me do things 1/3 of the time!
Always gets stuck 1/5
By Mike B. from NJ
I’ve never been able to navigate without a page getting stuck and requiring a shut down and restart. The web based one works better but this one needs some serious work.
Overall poor 1/5
Information is incorrect, not user friendly
Want to Like this App 1/5
I really want to like this app, but it hangs up consistently. So frustrating! Could give great information, but the programming on this app leaves something to be desired.
I get a permanent white blank page upon logging in. The only thing that shows up is an arrow, which directs me back to the login page. Tried restarting my app and my phone...same thing.
Inconsistent search and navigation 2/5
Same search at different sessions, different results. No use if you know doctor or location.
Difficult to use 2/5
It is nice to be able to see your insurance information without clumsy logins or having to carry the card around but the app is very difficult to use for other features. Finding doctors is impossible. By the time it loads and you click on a specific doctor you are logged out without being notified and the app freezes. Then you have to hard close and login all over again and re-enter all your search parameters again. Takes forever to find claims and then you have to go to the website for specifics anyway.
This app doesnt work 1/5
By Trina cat
When i click on manage leave or disabilty. It tell me to try again later. I try hours later or next day and it say the same thing
Absolutely useless 1/5
By EE Bruce Leroy
Literally nothing works
Everything is broken 1/5
Nothing works. App hangs and is so annoying! Deleted app within 5 minutes of installation! Piece of junk. They can’t be serious, can they????
Worst App ever...don’t waste your time! 1/5
Aetna’s app will help you accomplish absolutely NOTHING!! For a company that we pay a substantial amount of money to each year I expect so much more. Aetna, are you listening? Invest in some tech advice and revamp your app!! Website is not much better!!!
Most frustrating app 1/5
I just discovered that this app is nothing but the pain and doesn’t help the end users in any way! There is no phone number to call when the help is needed and website like does not like my login information! What the point in wasting money in developing this app if don’t focus on servicing your members...
Worst app ever 1/5
I downloaded the app to use and the only task I can complete is logging in / out. I try to “manage my claim” and ever single time without fail, I get the “sorry we can’t show you that information at this time” message. Aetna should be embarrassed by putting this app out there for use because you can’t use it. Needless to say, I have deleted it and just use the website to get the information I need.
iOS auto fill user credentials 1/5
Why does any of your apps does not allow iOS to auto fill user name and password from keychain? I prefer iOS setting my password and save it as it’s much secure as I don’t want to reuse same password for security. Not you app does not allow iOS to fill it. I have to manually type it every time. Even when iOS helps by offering to auto fill credentials, your app for does not accept it.
Could not click anywhere after the update 1/5
Just says “unauthorized” wherever I click.
Please don’t force an update. 1/5
I tried to access the app, but it requires a compulsory update before I can even access offline ID cards.
Seems like it has the features, but they don’t work 1/5
Search for provider feature returns duplicate results and as you start to browse result cards disappear when the view refreshes. The map function doesn’t work. And the cost generator always returns an error that it cannot generate the cost estimate.
“Always at your fingertips” lol 1/5
Except when you go to use it and it says “This action needs require the app to be updated”. Except what you’re trying to do is use the “view my cards offline” feature because, well, you are offline. Nope. Go online and update the app. Download megabytes of application, so that you can view your 10 digit member number. Idiots.
App crashing and network error mostly 1/5
By Chirag (Morvad)
App crashing and network error mostly every few weeks.
App doesn’t work 1/5
I have tried to set up a couple of times. The first time I was able to log in but had no information on my claim. Every time I call and ask questions they tell me to use the app and they already fixed the problems. IT DOES’NT WORK
Caveat Emptor 3/5
This app could be great for those trying to find “in network” providers. However, you will find providers listed in their search results that are no longer “in network.” When calling any provider ask them if they are specifically an “in network” provider.
STOP REQUIRING UPDATES 1/5
Every single time I need to open this app to see my insurance card (because Aetna got cheap and stopped sending physical cards) it has a REQUIRED update that won’t allow me to even see my cards before I download it. It’s infuriating and unnecessary. Give the option to push an update to when it’s convenient.
Can’t even login consistently 1/5
Forget the features or functionality; can’t even login on the app. Defeats the idea of convenience that goes with the app. Credentials are correct and have no issues on the website.
Just terrible. Once you download it and login everything is fine. Just hope you never have to access again because you are “not authorized” to even log out, much less view any of your information. Their tech people need to be replaced!
Worst app and company 1/5
They are not clear at all! Second time, I’ve been enrolled to Eatnea for different reason and it’s the worse company ever!! Really bad app, customer service and desorganizad.