It will not let me do anything if I open the app with my fingerprint or the pin. It opens but doesn’t let me do anything. So I type in my I’d and password and if opens up but will only let me do things 1/3 of the time!
Always gets stuck 1/5
By Mike B. from NJ
I’ve never been able to navigate without a page getting stuck and requiring a shut down and restart. The web based one works better but this one needs some serious work.
Overall poor 1/5
Information is incorrect, not user friendly
Want to Like this App 1/5
I really want to like this app, but it hangs up consistently. So frustrating! Could give great information, but the programming on this app leaves something to be desired.
I get a permanent white blank page upon logging in. The only thing that shows up is an arrow, which directs me back to the login page. Tried restarting my app and my phone...same thing.
Inconsistent search and navigation 2/5
Same search at different sessions, different results. No use if you know doctor or location.
Difficult to use 2/5
It is nice to be able to see your insurance information without clumsy logins or having to carry the card around but the app is very difficult to use for other features. Finding doctors is impossible. By the time it loads and you click on a specific doctor you are logged out without being notified and the app freezes. Then you have to hard close and login all over again and re-enter all your search parameters again. Takes forever to find claims and then you have to go to the website for specifics anyway.
This app doesnt work 1/5
By Trina cat
When i click on manage leave or disabilty. It tell me to try again later. I try hours later or next day and it say the same thing
Absolutely useless 1/5
By EE Bruce Leroy
Literally nothing works
Common sense 1/5
Why am I forced to update when my app is working fine and your update has 1.5 stars? Work out the bugs before you force us to change what’s already working.
Everything is broken 1/5
Nothing works. App hangs and is so annoying! Deleted app within 5 minutes of installation! Piece of junk. They can’t be serious, can they????
Worst App ever...don’t waste your time! 1/5
Aetna’s app will help you accomplish absolutely NOTHING!! For a company that we pay a substantial amount of money to each year I expect so much more. Aetna, are you listening? Invest in some tech advice and revamp your app!! Website is not much better!!!
Most frustrating app 1/5
I just discovered that this app is nothing but the pain and doesn’t help the end users in any way! There is no phone number to call when the help is needed and website like does not like my login information! What the point in wasting money in developing this app if don’t focus on servicing your members...
Worst app ever 1/5
I downloaded the app to use and the only task I can complete is logging in / out. I try to “manage my claim” and ever single time without fail, I get the “sorry we can’t show you that information at this time” message. Aetna should be embarrassed by putting this app out there for use because you can’t use it. Needless to say, I have deleted it and just use the website to get the information I need.
iOS auto fill user credentials 1/5
Why does any of your apps does not allow iOS to auto fill user name and password from keychain? I prefer iOS setting my password and save it as it’s much secure as I don’t want to reuse same password for security. Not you app does not allow iOS to fill it. I have to manually type it every time. Even when iOS helps by offering to auto fill credentials, your app for does not accept it.
Could not click anywhere after the update 1/5
Just says “unauthorized” wherever I click.
Please don’t force an update. 1/5
I tried to access the app, but it requires a compulsory update before I can even access offline ID cards.
Seems like it has the features, but they don’t work 1/5
Search for provider feature returns duplicate results and as you start to browse result cards disappear when the view refreshes. The map function doesn’t work. And the cost generator always returns an error that it cannot generate the cost estimate.
“Always at your fingertips” lol 1/5
Except when you go to use it and it says “This action needs require the app to be updated”. Except what you’re trying to do is use the “view my cards offline” feature because, well, you are offline. Nope. Go online and update the app. Download megabytes of application, so that you can view your 10 digit member number. Idiots.
App crashing and network error mostly 1/5
By Chirag (Morvad)
App crashing and network error mostly every few weeks.
App doesn’t work 1/5
I have tried to set up a couple of times. The first time I was able to log in but had no information on my claim. Every time I call and ask questions they tell me to use the app and they already fixed the problems. IT DOES’NT WORK
Caveat Emptor 3/5
This app could be great for those trying to find “in network” providers. However, you will find providers listed in their search results that are no longer “in network.” When calling any provider ask them if they are specifically an “in network” provider.
STOP REQUIRING UPDATES 1/5
Every single time I need to open this app to see my insurance card (because Aetna got cheap and stopped sending physical cards) it has a REQUIRED update that won’t allow me to even see my cards before I download it. It’s infuriating and unnecessary. Give the option to push an update to when it’s convenient.
Can’t even login consistently 1/5
Forget the features or functionality; can’t even login on the app. Defeats the idea of convenience that goes with the app. Credentials are correct and have no issues on the website.
Just terrible. Once you download it and login everything is fine. Just hope you never have to access again because you are “not authorized” to even log out, much less view any of your information. Their tech people need to be replaced!
Worst app and company 1/5
They are not clear at all! Second time, I’ve been enrolled to Eatnea for different reason and it’s the worse company ever!! Really bad app, customer service and desorganizad.
Does Aetna care? 1/5
By Modern Innovation
Does Aetna care that they are contributing to poor mental health. I feel like I am trying to access a 56k dial up server. I have to keep opening and closing to get basic functions to work. The stress makes my condition worse and I am at my end.
I don’t think the programmer has any clue what they are doing, or are someone’s child that is in a learning internship for the project. It mostly functions. If I could cancel my Aetna insurance through my work to find a company that actually cares, I would switch in a heartbeat. Seriously, if you are okay with providing half baked tools, how well can one really be at helping their customers. I work for a company that doesn’t care about the customers, but at least our apps work.
By hope insurance is better
Worthless app. I hope insurance isn’t as completely garbage as the app
Want the urge to throw your phone in the river? 1/5
Try “using” this “app”
Hard to search for doctors... 3/5
It’s ok...it would do in a pinch but I’m trying to search for a lactation consultant and it only gives me the first 5 or 6 (and 3 of those are the same person at different addresses) with no option to keep lookin down the list. I just spoke with someone from the insurance who said there are about 30 in my area but it doesn’t pull up on the app. Guess I’ll have to search on my laptop but the whole reason for the app is so I can search on the go if necessary. So it’s not the end of the world but could be better!
App needs consistency and updating 1/5
There is an option on the app that says you can access your ID cards offline. When I tried to set this up, it asks for a PIN. I tried to set my PIN up, and it kept saying it was the wrong PIN, however, I had never set up a PIN in the first place. I emailed the customer support, and was told that the ID cards cannot be accessed offline and that I would need to save the documents. So there is no consistency between the app and customer support. If customer support doesn’t realize how the app is set up then how am I supposed to get any true help? Also, I am unable to download the ID cards to my phone off the app. Only way would be to screenshot, and with thousands of photos on my phone it would take a lot of time to look up those screenshots. This app just needs a lot of work and with a large insurance company like this, they should be able to afford a good IT person to fix it.
Not useful 1/5
By tired of aetna
This app is the worst app I’ve ever used!!! Or not used since it doesn’t work!!!
Broken app 1/5
App doesn’t log me in, at all.
Guess the company is miserly on claims and app 1/5
The company is well known for being cheap. They don’t honor claims and make us run around. Their cheapness shows in the app design.
It’s hard to use, is slow to load, and refuses even spell correct.
Cheap company. Cheap app. Useless.
Good for finding providers, bad for finding coverage 3/5
This app has been helpful when I’ve needed to get a family member to an in network urgent care or ER, but I wish the app and Aetna member website would let me see more details about my coverage in certain areas. I don’t like having to call and wait on hold forever just to find out a coverage detail.
Can’t view the EOB online. What’s the value of the app if you can’t view the details of a bill. When viewing a claim for the second time, there’s no exit from the window. You have to force quit the app.
Worse than the website 1/5
I downloaded this app hoping it would save me the headache of having to deal with the tedious Aetna member website, which is just not intuitive to use in any way and has a mean habit of frequently logging me out and making me log in again during a single user session. Unfortunately, the app is almost useless. When it does let me login, the find a provider feature doesn’t work. Gahhhhh. It’s almost easier just to call customer service and verify a provider is in network.
Unable to login 1/5
For some reason username and pass word doesn’t work. Resetting didn’t help. I can login just fine on computer.
Face ID not working 1/5
Every time I try to set up Face ID, the crashes and closes. Please fix this.
This app is crashing while trying to set up Face ID on IPhone. Please get it fixed.
Need a better App 1/5
By steve m dillon
Most of the time the App doesn’t work.
You can log in but then you get an error.
This is the slowest most poorly designed app I have ever seen. Don't waste your time!! When I try to set up Face ID to use as a secure way to login the app crashes. EVERY SINGLE TIME!! Please update this to fix that bug and I will reevaluate my review. Right now it takes too long to login.
Worse than their claims processing ability! 1/5
This app literally never works and it’s a real shame because I need to to fight the claims that they process incorrectly literally every single time.
Can hardly do anything in the app 1/5
Has a chat feature but then you can’t type in the message area. Can’t see all claims on the app. About the only thing this app is good for is saving a digital copy of my insurance card. Otherwise it’s worse than pointless.
App crash 1/5
App crashes when trying to enroll in Face ID.
Face ID doesn’t work 1/5
By ajt eovn
Don’t even bother trying to add this feature. The app will freeze up and close
Not working 1/5
Face ID instantly crashes 1/5
Went to set up Face ID, it instantly crashes the app.
Extremely frustrating 1/5
Provided me with care providers who turned out to not be covered by my plan. Wasted lots of my time and incompetent phone service.