Excellent service 5/5
Just found out about Agoda when planning a trip to Thailand. Customer service is great. Very personal and efficient! We will use it anytime we are able.
Cashback Rewards function doesn’t work 3/5
By Pete Zaface
Been using this app for years and this is the first time I’ve utilized the Cashback Rewards option and every time I enter the appropriate information, I get an error message stating “Something went wrong, try again in 24 hours”. Been trying every day for three weeks and still doesn’t work. Interesting…..
Cash back rewards are a scam 1/5
Card expired while waiting for 50 days to be eligible for cash back rewards. Then they say they can’t process my cash back on the updated card. Basically stole my money.
Horrible hotel experience 1/5
When I arrived at the hotel they told me that the travel app (Agoda) I used attempted to pay them with a virtual credit card that was not working. The hotel was not paid by Agoda and therefore the hotel would not honor my reservation. They instructed me to cancel the reservation with Agoda. I was on the phone for 45 minutes standing in the lobby of the hotel with a representative from Agoda who told me at first they were gonna give me a cash refund, which is not a thing. I told them to reverse the charge. They told me that would take 30 days. I insisted that that also was not a thing. Eventually while on the phone I got an email stating that my reservation was in fact canceled, and after many attempts Agoda was able to reach the hotel front desk and confirm with the hotel to cancel my reservation and not get charged a cancellation fee. I then had to check in at the front desk of the hotel with a new reservation, which to their credit they gave me a cheaper rate than what I had in the Agoda app. Although, that hotel was really awful. Like feces in the hallway horrible.
Rajan NYC 5/5
Excellent service by agoda very convenient.
By Rana Jajji
Not very appreciative
READ BBB feedbacks not ВS 5* see TRUSTpilot or BBB shady and scamie now 1/5
have been using Agoda for several years, was very happy. until these Covid times. They quickly became a low quality service, finally have come to the lowest level being brazen crooks yet tricky enough to confuse experienced people. had to file a police report on them, also CC reports. BEWARE! SCAMMERS
P.S. see TRUSTPILOT or BBB. Agoda is pure scam now.
Money Saving Site!!! 5/5
You cannot beat this site and it’s prices! I am looking forward to a night in a bed and soak in the hot tub. Woohoo!!! Thanks Agoda
Bad customer service 1/5
Bad customer care
Something happened for the price during booking time 2/5
By Tamer obaid
Price was increased.
Terrible experience 1/5
We had booked a two-night stay with Agoda, but had to cancel the reservation 26 hours prior due to travel restrictions to the area and severe weather. Despite submitting an email as proof that the property was okay with the cancellation and links showing that travel was unsafe, they informed me that no refund could be given in accordance with their cancellation policy. They took my money and told me that their partner in China did not accept the request. However, I did not book my reservation with the third party, and Agoda is responsible for the refund. This was a terrible experience for me and I will never use Agoda's services again. Their practices are a scam and very unethical. It would be better to use Expedia or Booking.com, which have good overall customer experiences
Toi rat thich trang nay, thao tac de dang, tim nhanh 5/5
By linh khó tính
Day la app dang tin cay
The Best 5/5
It’s fast a nice very comfortable
I use it for my trip to Vietnam. I booked hotels, Apartments, and flights. I have problem with the airlines because when I use Agoda I use the English language and so my name doesn’t appear with the little accent in Vietnamese language and was charged extra at the airport even thought my US passport is a match to the reservation. Booking hotels is not all bad there was some good deal however they do faults ads so read the fine print because I was charged full price for no show even when the reservation was cancelled.
I booked a private apartment and that was a big mistake. Muong Thanh Apartment Luxury in Da Nang Vietnam. Agoda told me to pay to the owner.
When we check in we did not pay much attention, but when we settled in we found out the bathrooms and the bedrooms were infested with black molds. The living room and kitchen was infested with bugs.
And there was no hot water. We call Agoda and they told us to talk to the property owner and work it out with them. We have to check into a hotel the next day because it was a health hazard and the owner can’t fix the problem. He promised to refund after he talk to Agoda. You guessed it, there was no refund and the but me as a no show on the Agoda app so I can’t write a review on Agoda. I took pictures of the apartment and showed them but they said it wasn’t enough proof.
Agoda cancelled booking 1/5
I booked Hotel 101 for 2 nights through Agoda website a month. I received email that my booking was confirmed. Then, three days before our hotel stay I receive a call and email that my booking was cancelled. The reason Agoda gave was that the hotel the hotel cannot accommodate my booking due to being fully booked. But since I want to check if there is available room, I called Hotel 101. They told me that Agoda didn't forward the booking to them as soon as I booked it the website and now they don't have available rooms so they need to cancel it. Lessons learn: if you book through Agoda or any other travel website - need to double check with the hotel if the reservation is confirmed. Now I need to look for a different hotel for our switch means paying more because booking too close to the date stay.
They need to allow travelers photos vs the professional photos of only items the want you to see.
Still FARKING misleading. Agoda hides crap hotels behind photos and low prices.
Burned in Thailand and now in New Zealand. F U Agoda
price increase in few minutes 3/5
I couldnt find the hotel after linking to rakuten. without it i can see the hotel, but the price is increased in few minutes.
DISCOUNTED EASY TO BOOK 5/5
I like free cancellation with this situation we are in. Never know what will be next. So I can make travel plans! And hopefully dreams come true smoothly! Reliable! And breakfast is good!
Booking my trip 4/5
So far everything is going good and as planned. I’m very satisfied so far.
By Mary Zeal
Very affordable and always easy to excess to your liking comfort room and board
No discount 2/5
Was about to book their website, but got a pop up saying I could save an additional 10% by getting the app, so I did, and even though it says my 10% was applied, it was not, and I could have had the same price just booking through the website.
Lies about cost 1/5
By IMG app is terrible
I like Agoda for Asia they usually have cheaper options but for some reason they will list the price of a room and when you go to book it for no reasonable explanation it goes up by $30. I prefer to see the full cost. Am I really going to apply later to have $8 sent to me in 2 months. I doubt it.
Great app for booking 5/5
By G smiles
I probably have seen the best deals so far in this app than any other app I have come across. Fantastic!!!!
Misleading info and no help from customer service 1/5
I decided to book a hotel using Agoda because it had the option to pay now. I chose this over booking.com because I wanted the hotel to take the money from my account at the time of booking. It clearly said on the website and the app “pay now” and “make payment.” When I booked the hotel, suddenly it changed to “pay at the hotel” which I did not want to do. When I called customer service they asked me to send screenshots to prove the website offered to “pay now.” I sent the screenshots to prove it and they just replied “you cannot pay now because this property processes the payment.” So not only did they LIE about the service they offer, the customer service was a waste of time. I will never use Agoda again. Absolutely the worst experience with booking!!
Charges you a lot for foreign exchange rate 1/5
Not fair and transparent about foreign exchange rate. No email sent about actual amount charged either.
Agoda is squeezing every single bit to make money off of customers.
The worst app 1/5
By from alot
In my arrival day they cancelled everything
Love this Apps! 5/5
Cheaper than most site!
Great booking with Agoda 5/5
Always a great deal here with nice details of all the hotel. Great App!
Very easy to complete my booking.
too bad to mislead customer 1/5
I never been review any apps this bad,
this is my first time
so i have been book from hotel and it said best price guarantee, but when i found there is lower price rate for same room type, same range date for 8 days, but when i claim it said ineligible to get match price too bad agoda!!!
so what is the benefit to book early and paid in advance???
stay away from this app!!
be careful when their promotion for any best price they seems attractive for you but after you paid they would care about you
By kin hon
By Meanders gone crazy
I absolutely love this app anyone that travels should use this or just looking for a good getaway
Amazing App!! :) 5/5
By Millionare rick James
Such a great app to book things!!
This is an amazing Ap has helped me numerous of times
Felicidades por ser los mejores !!
I hope you go bankrupt 1/5
There is a glitch that if you try to book one night but midnight passes it automatically moves it to the next day over. And then it charges you and doesnt let you refund. I hope you all die.
Excellent Sevice and very affordable prices 5/5
Easy booking 5/5
Worst app ever 1/5
Worst customer service ever, stay away. They lose you time and money
Great App 5/5
Hotel stays 29%off💚💜💙🧡❤️💗🤍🤟🏻
Agoda app is scum. You have to do google search, maps search, agoda website search and only then you might see the “cheapest” price/. Just make it easy already.
good prices and options 5/5
absolute our go to
Agoda Error ruins our trip 1/5
By Austin Diji
I always use Agoda and love it. However, this last trip was ruined by it .We fly halfway around the world and drag our bags to an Agoda booking only to find out that it is full. Even worse the owner says he had already contacted Agoda about the issue. We were stuck in the lobby which didn’t have WiFi scrambling to find a place before our events started. Called Agoda and explained the situation they said there were no other rooms in the area and gave us a refund admitting fault. We only had two days in the country and are forced to spend it waiting for slow pages to load while we try to book a room. Places are mostly full now. After even more hours complaining they finally offer a $91 dolar voucher which I appreciate the effort. But, our tickets were $1,600 each. And we are being forced to stay in a place 30min from our event which means we have to go there and back everyday. It doesn’t seem like Agoda cares how their mistake effected our trip
Log in issues app 1/5
Unable to log in using apple sign in with ios app.
App muy buena 5/5
Hasta ahora la mejor app
The experience is very poor, always loading 1/5
And why is your website so slow? I am used to booking on the computer. When I try to browse more than a dozen hotels, I get stuck. Others do not have this problem when booking. Why is the number of hotels that meet the requirements unrealistic?