Excellent App 5/5
AGODA has been always helpful in finding me the best hotels at the very best price.I have been using this for over a year and the app has served me pretty well with lots of discounts,promos and everything!AGODA IS THE BEST APP FOR HOTEL BOOKING PURPOSES!!
Bookings are easy and prices are reasonable.
Best app 5/5
👍 good site 5/5
We got a good rate and the site seems a little better than some others.
Not recommended at all 1/5
By Tambi Ishak
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all.
But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it.
So it’s not legit at all !!!!
Great app 5/5
I found the best deals here
The website is crap.
I go with Expedia
User friendly, easy to use mobile app, great offers & discounts, best rates I’ve seen. I’m definitely a fan.
Misleading practices 1/5
By Steve booking ID458710864
Booked a room via the app and received a booking ID. The final page states you are fully booked when you receive this number. I arrive at the hotel and what do ya know they have no idea I exist. The hotel stated that it is common practice to bait switch like this and then proceeded to offer me the room to me at a rate $15 more than I had paid on the Agoda app so I politely declined and went out for dinner in hopes that Agoda would eventually do what their company should be solely focused on. I eventually received a notification that I needed to verify my identity to to proceed with the transaction ( I have verified my card with Agoda in the past recently). So having put up with this nonsense once before I knew I would be sitting in a hotel lobby for an indeterminate time clearing this up. Avoiding the frustration and probably falling right into their scheme I decided to pay the hotel directly so that I could go relax after an already stressful day navigating the wild city of Cebu and later request a refund of the difference through Agoda. After frustratingly attempting to get in touch with Agoda customer service I was greeted by a poor soul on the other end of the line that I am certain has spent his career being berated by his company’s failures. I bit my tongue begged for mercy and received a whopping $4.87 in Agoda cash, at least some good came of it. Goodbye Agoda I will be using booking.com for my business in the Phillipines from this day on. Cost me time and money so my hopes are that this story return of the favor.
Fast & Effective 5/5
Thank you for your fast & service making things a little easier in hard times.
Terrible customer support 1/5
By The Real Mr. Better
Great app 5/5
By Spiritual Jester
We needed to make a reservation quickly, with only a few rooms left. Downloaded the app, logged in (with my existing account), and the app was informative and makes sense (at least to my visually oriented brain; but my left brain liked it too, LoL). Highly recommend for for serious travelers in Asia.
할인쿠폰을 주고 그것때문에 예약 했는데 사용할수 있는 방법이 없었다
Bed bugs and very difficult to get refund! 1/5
Agoda tried to rip off my best friend and I when I took him to report to his new duty station at fort drum, ny. The hotel we booked through them was cheaper than the on post hotel, so we thought we’d save some of his money, which was already thinly stretched due to the PCS.
We should have just stayed on post. The rooms were way worse than the description and reviews had led us to believe-saggy mattresses and generally dirty. But about an hour into our stay, we found the bed bugs. I took photos to the front desk and asked for a refund. Since I bought the room through Agoda they said I’d have to take it up with them.
Agoda was definitely in a foreign country. The agent said she’d see what she could do and put us on hold. When she came back, she said congratulations, the hotel will allow me to cancel this reservation, and I will give you a credit in your Agoda account, which you can use immediately.
Well that was not going to work for the hotel on post, so my friend told her that we needed a refund. She said she could not do that without supervisor approval and continued to try to talk us into the credit for awhile. We had to get very adamant to get her to check with her supervisor. When she came back, she said the supervisor had approved the refund and we should get the money in 30 DAYS! We didn’t have enough money for 6 days worth of hotel stay to be tied up for a month! We tried arguing but she insisted it was our bank, not them. Of course our bank has never taken more than 3-5 days to process a refund before, so we know she was lying. Will never use Agoda again!!!!
Needs better customer care! 1/5
Horrible customer service
Forced cancellation three days before the trip 1/5
By Hana Ling
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Custumer service is great! 5/5
I encountered a technical issue when booking a hotel. I was getting very good customer service!
Don't use this app to book fiji hotels!! 1/5
By Chris Hasfitness
I used app to book melanesian hotel in Nadi Fiji. The middle age hotel desk clear lied and lied said they received no booking. Refused to allow us in to hotel!!
Said we hard to pay a additional $125 USD on top of the $80 I had already paid!! Stay away from this app they don't have good relationship with hotels.
The Booking Engine for Asia 5/5
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
App is reliable 4/5
By Ishida Aung
I complained one of my booking was disappeared. I was worried about the hotel would charge the payment from my Visa account. But surprisingly, they recently fix the disappearence of my booking. Now the booking show up again and I couldn't be happier. I am now relieved. And thank you for that!
Dr magdy 5/5
Filter option 4/5
Some vital filter option present at web version but not found in apps. Pls improve
Jeff Voechting 5/5
Super easy and check in was a breeze!
User friendly and shows details, highly recommended.
Easy to understand and get competitive prices for rooms! Love it coming from a new member!! 5/5
Excellent ratings. Easy to read, easy to use.
I’ve used the app for the past two years while vacationing in Japan and Korea. All bookings have been as described and I’ve had no troubles. I’ve also used booked same day accommodations and comparing to other apps I’ve had more options and better prices through Agoda. I’m very happy I found Agoda.
Fast Easy and saves Money 5/5
We were in a strange place and needed a place to spend the night. Saved a bunch of money and found a great deal. Will definitely be using this in the future!!!!
3 years I’ve trusted Agoda but NO More/service has tanked 1/5
By got Nowhere
Traveling on the fly?Then Watch-out: If Agoda don’t confirm an in-process (“processing”) booking. Then you happen to book elsewhere they WILL charge you! NO over phone Support. Regardless, even w/proof of second booking, many hotels simply won’t cancel, extra work for them.They insist to call Agoda for help/official cancellation. Call Agoda Support it can be even more aggravating. We emailed multiple times, trying calling (waiting) for long periods, overseas operators, useless/endless hold times, tireless apologies=A total waste of time! (All during my families vacation)btw: Supervisor? Not Available - No call backs! I’m a VIP member with over 100 bookings (fellow travelers you are better off dealing direct w/bank/stopping charges)
FRAUD app and Company 1/5
By rexh ina
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app.
I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months.
Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
M Monir 5/5
By M Monir
One of my favorite ways to book a hotel is through Agoda apps
I found good deal 5/5
By HEERA DHILLON
It’s good app to find hotal for me i liked I will change rating if I gets bad experience for now it so good
By c artim
Thank you for making booking easy, great prices at good hotels and just effortless to do. So happy I have found this website!
Very bad 1/5
Very bad application. Not professional. And they change the type of rooms without acknowledging. I booked a suite in Istanbul. And when I reached the hotel. They gave me just a normal room. Because that’s what’s written for them. I don’t advice anyone to use this application.
Good booking price! Thanks! 5/5
Good booking price! Thanks!
Nothing but challenges, technical and otherwise 1/5
App seemed fine but the service through the company was filled with technical difficulties and poor design. Deleted the app and my account as soon as I could.
One of the biggest challenges is that there is no way to accomplish anything on the site without a Booking ID (i.e. reservation number). When we booked a room we never received the confirmation email, so we didn’t have the Booking ID. Multiple attempts to explain that fact to various account services people were rebuffed. So, we were stuck in limbo. Then, out of frustration, when I wanted to close my account I was told they couldn’t help me....because I didn’t have a booking ID. 🙄
AND FINALLY, after I wrote this negative review, they responded wanting to assist me. They just needed ....guess what....my Booking ID. 🤪
Now that I think of it, I should have said that my Booking ID was “Catch 22”.
Super easy and really cheap compared to other booking apps
Excellent Service 5/5
My husband and I are very happy using agoda for years now. We never encounter any problems with them plus we don’t experienced also any hidden charges as well. We sometimes get 5-6% discount. Now our friends and families are using agoda too.😊
Free cancellation disappears 1/5
Room I booked at the Sonoma Inn stated that it was free cancellation until December 4 and then when I entered my credit card, I’m informed that it is non-refundable...bait and switch?
The book it for you and charge you. Arrive and be charged again, but less. The hotel says its not paid and the must put a hold. Wait a week. Both charged it, Agoda wants to call them to pay them and have the lower amount released back to you, charging you more! For what? Theft!!
Good Value & Easy Booking 5/5
In the Philippines I found a Agoda to have the lowest prices for hotels, and gives you $Credit towards future reservations! It’s worth using the App.
lots of properties w/great prices 5/5
agoda cash piles up fast to save even more
By j hussein
Thank you very much for the valuable application , affordable, easy to use .
Could not load promotion for 15 off during booking.
So far so good 5/5
I use Agoda to book a room many times so far I never have any problems & hope never have problems only thing that I don’t see it agoda cash how it works
Better than Hotel.com and Booking.com 5/5
A lot of options to filter things you want. A lot of great deals
Check this out on those last minute getaways 5/5
Great deals reasonable prices last minute.
By Peppermint Patty24
Love this app, you get amazing hotel deals every time!
A complete pile of an app 1/5
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party.
Stay far, far away from agoda and this app!
Must add a booking id for a general inquiry 3/5
I had a general inquiry prior to making a booking but the app doesn’t support making an inquiry without a booking id. You guys should consider adding that option.