App NOT DESIGNED PROPERLY 1/5
All Apps should be earlier iOS compatible ie. Backward Compatibility. It is now a big headache to go thru websites, especially when an App is available for ease of use … just imagine a person with an iPhone 6 has has iOS 12 only cannot access his/her Aeroplan account and has to compulsorily go thru your website … image your family elders trying to navigate thru your website, instead of using the App, which has ever available directly
Bug in the app on aeroplan elite status info 3/5
I'm 75k but in the app it shows 50k. The information on the version is correct.
Worst app incomplete information 1/5
Ended up losing $4000 due to incorrect information displayed on this app
Requiring an update is never right 1/5
Air Canada’s app from last month required an update before working. This is never a good choice. Instead, the app should warn first.
Great app 5/5
By samuel i amuel
Simple and easy to use. I like the feature of seeing incoming flights to predict your flight times. Love it.
This app went through a lot of paces to get signed in. Only it doesn’t seem to recognize me so I can only say it failed for me badly
Great app but dissatisfied with customer service 4/5
By M. Batchelor
This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly.
The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this.
It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
No baggage tracking! 1/5
Every major North American airline (Delta, United, American) has baggage tracking - your app doesn’t!
A few of these 3 will even show what baggage carousel your luggage is going to at the destination airport.
I’m confident that there’re business processes which are tracking every piece of baggage and you have that information in your systems.
You just didn’t care to integrate it into the app!
It’s the failure of the IT team which wrote the requirements and manages the features and functionalities of the app!
Best not have a United confirmation number 1/5
By Midwest gal gotchoooo
I have a United airlines confirmation number, the flight is operated by air Canada but this number is meaningless to AC unless I CALL someone? How is this a good use of their short-staffed airlines time? And in 2022? Ridiculous. This is not rocket or plane science.
The absolute worst airline you can book 1/5
Our first flight was 1 hour late which led our connecting flight to leave without us
Then once they resolved the issue 5 hours later we get to our final destination and they lost our bags do not use them
Horrible app. Wouldn’t update on cellular or WiFi 1/5
Awful app. It is something to be desired. I was in atl. The AC flight was delayed like always. I was getting texts and emails about flight statuses and changes. But the app would not reflect the latest changes. The boarding passes never updated. I was signed in with my Aeroplan creds. I signed out and signed in with no resolution. Rebooting the phone did not resolve the issue. The app has a long way to go to even get 3/5 stars. Please hire app dev folks from delta. Their app is A+ top notch!
Relative easy to use or set up. You have all the features one needs.
Did not work for me 3/5
Had to buy the ticket as a guest. Could not sign in for Aeroplan. System took a long long while to process my purchase only to say try again. When I tried again the price of ticket had gone up. Had to pay more. It’s been painful to purchase my ticket this time with Air Canada. Unfortunately they don’t have competition for my itinerary.
Next to useless. 1/5
You would “assume” once you signed in your bookings would be present! Nope.. need to go back to the original booking & find the reference number to retrieve it. Pointless
No keyboard to log in on the iPad app 1/5
On the iPad app sign-up page, the keyboard doesn’t show up to enter the login credentials. You need to write them somewhere else like the Notes app, then copy and paste. How is it that such an app can get so many 5-star ratings?
Okay, here’s an update. The screen when no keyboard showed up was at the very first time I wanted to create an account on this app. (I had an account years ago, but somehow it was deleted.) Now that I got a new account on a computer, the login screen on the app shows a gray bottom-third area with an option to bring the keyboard on the left-bottom of it (and also presenting my login email on the top-middle of it inherited from the shared Keychain). That gray area never showed up during my initial creating-an-account process. There was and is nothing wrong with my iPad as suggested by the developer, so I’m sticking with my rating.
By Ripan Kp
God Bless Air Canada
Several bugs with the UI - just terrible 1/5
There are several bugs. When you click on the Aeroplan tab, the LCBO pop upder appears persistently. Touching close or the X in the top corner merely minimizes the pop under until it appears a second later. This repeats to infinity. Completely useless tab as it’s just the same as banner!!
If you’re logged into the app, clicking on estore link mandates another login, even through you’re logged into the app. There’s no authentication handshake - again, this is a simple bug to avoid, and suggests the Air Canada developers are incompetent, or their app vendor should be fired.
Very convenient app, easy to navigate and a lot of nice features
Shared calendar with shared reservation deletes flights 2/5
We have a family shared iCloud calendar. We also share reservations in the app. The problem is that when the other person taps on Trips at the bottom, the app sends a deleted notification to the Calendar Inbox to everyone else. It says “Flight … deleted by …”.
This should be fixed ASAP.
Also, there are a lot of taps (steps) to see basic information, and information comes piece-wise: why can I see all information other than the terminal info, which I can see on the next screen? Why not include it in the previous screen? And so on.
Great airline, horrible app/website 1/5
Airline is 5 stars, the app and website are constantly not working
Passport field validation 1/5
Passport ids can be alphanumeric. This is quite short sighted to only allow the field to be numbers. I can’t check in on your website or this app.
Amazing App 5/5
I love air Canada!
Aero plan 5/5
Horrible app!! 1/5
By Wilson D.
This app malfunction and the worst airline app. International travelers beware. This airline app might be good for Canadians but everyone else not so well. Check in has it limited and you do better check-in at the airport!! It slow and many bus and no whistles!!
Embarrassingly Arrogant Customer Service 1/5
Air Canada lost my bag while I traveled from YYZ to DCA about 10 days ago. You would expect that after having the audacity to charge for checked baggage they’d at least attempt to get in touch with me to make things right after my bag was delayed for 3 days. But no, not only does Air Canada not have the shame to reach out. They don’t feel the need to respond to my requests submitted via their own form. They know I paid via their own app but will act like they don’t have any accountability to their customers.
By Zoe, Quinn, Emmy
Very hard to find what you are looking for
One BIG SCAM 4/5
I cannot believe I signed onto this to receive free points. Each merchant I’ve gone to so far has scanned the app properly it shows on the receipt but the points do not show up. Each time I tried to call customer service based on the app information, I am told to go online to obtain the points. When I go online I am told to either message or tweak the issue. When I do so I am told to call customer service. Then I am told to go online onto the aeroplan.com website. At the website guess what they told me to call the number. This is ridiculous and unprofessional and it’s all just a big scam. I can’t believe merchants have signed onto this. They were better off with the old air miles system. At least then you could see on a monthly basis or immediately how many air miles you had.
Please Add PayPal 4/5
By your to-go food
Great app. Please add PayPal as a payment option.
Double charged me 1/5
Worst and most intuitive app ever. Completely garbled error messages with no copywriting at all. Frequent issues.
I love you guys but… 4/5
No entertainment available and no WiFi. No acceptable.
Not easy to navigate 2/5
By Ian Wolfe
It could be a lot better organized. Also, I’m not a fan of the app redirecting me to Air Canada’s website for certain features and requests.
This app is an excellent way to track your trips and refer to your itinerary as often as you like. Any changes to you flight will be posted here.
No multi city- way to many points to travel- constantly spinning and error message 1/5
This app is terrible. It constantly says error message or pulls up no flights. I have to go to the computer.
Ｉcan't signin 1/5
I have Aeroplan ID,but I can't signin,The APPtell me I haven't accepted the browser's cookie. I haven accepted the cookie, but it still not works.(Iphone 8)
Unable to make seat selections on the app 2/5
I guess it’s an OK app but not near as slick as some of the other major airlines apps
Atrocious Customer Service 1/5
Air Canada’s customer support line will take at LEAST an hour of being on hold and bouncing between menus.
My emails for reimbursements and flight cancellations go completely unnoticed.
There needs to be substantial improvements in these areas, especially during Covid-19 when the regulations of flying change constantly.
Shame of Canada 1/5
No customer support whatsoever. Just a number to tell you to piss off when called. Also it’s impossible to do many basic things like rebook in the app.
Stranded in Africa 1/5
If possible please avoid at all cost. Their policies contradict. The app serves no purpose it’s almost impossible to get in touch with a representative and I just realized they canceled the second half of my round trip and kept the money so now I’m effectively stranded in a 3rd world country in Africa
Change Seats?!? 1/5
By Sir Glenn V
This app is only moderately good for viewing information. Actually doing anything like booking or changing seats is terrible. Example: I currently have round trip tickets and I want to change seat location on the return flight. Every time I try, it shows the right flight/plane but shows I’m sitting in the same seats as my first flight (which I’m really not).
Can not login 1/5
I still can’t login after I checked my safari settings about cookie which is always enabled.
Cannot use at all 1/5
By Albert Qiguan
I did not prevent cookie at setting, but both your app and website said I did not allow cookie (both in iPad and MacBook).
Also, at midnight I cannot log in at Windows website or Android decides because I cannot even receive or enter the code. At midnight nothing was sent!
Needs to show Aeroplan expiry date 3/5
By Jus d'Orange
The app doesn’t show the expiry date for one’s Aeroplan points. Please add that feature
Uneducated attendance. 1/5
By euro tour pro
One of attendance at the check desk stop me on board, I was trying going backhome but she hold me for 30min for non-excited documents form. So asked her to talk to supervisor and show me the form or link, they can not find the form at the end. She was uncooperative and unwilling to help and said, “I can’t let you go unless you present the form!” Just saw another unexpected staff with aircanada again.
Dedicating this to the wonderful staff of Air Canada !!! 5/5
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.
Seguridad y calidad del servicio. 5/5
Es muy Es
Great Design 5/5
By Fun slots_slots
The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings.
World Class 5/5
By Earle G Hall
User Friendly 5/5
I find the app easy to use.
Still waiting... 1/5
Still waiting for the Air Canada app to include basic features like “sort by” as well as filters. I can’t even believe I have to make this comment/request!
It is easier, faster and better to use Star Alliance partner apps (ex. United, Lufthansa) to search for flights from and to Canada.
The Air Canada app is like going and buying a new car with wind-up windows and manual steering.