You’re better off using craigslist for long term stays 1/5
DO NOT USE AIRBNB TO BOOK A LONG TERM STAY (1+ MONTH)
I used Airbnb to find housing for a 3 month internship. The place I ended up staying in flooded and I had to move out early. The customer support I received during this move out was atrocious.
The host and I agreed I would move out on the Monday following the flood. I booked a new Airbnb for the remaining nights of my internship (only because now no leases were available in the area). However, when the host called Airbnb, they changed the move out date to Wednesday in order to get as much money as possible from me. I called Airbnb support after they texted me about what my host said. Even though I told AirBnb support about how the host agreed to me moving out Monday, they basically told me that everything is up to the host. They can set your move out date to whenever they want, even if your “living space” is a flooded basement with no carpet, bugs, and possibly mold. Airbnb told me that the host can even add a 30 day cancellation fee to your stay (where you still pay for 30 days after you move out!) even if there was a flood. I asked Airbnb to at least change my move in date to the new Airbnb to the newly set move out date that I was never consulted on and guess what they said...it’s up to the host if they want to refund you or not.
These hosts are trying to squeeze every penny they can get from you and Airbnb will help them at all costs. I have wasted $100s of dollars and days of stress due to booking a long term stay with Airbnb. Airbnb is a complete scam, you are better off finding a short term lease or even USE CRAIGSLIST at this point because there will be NO CUSTOMER SUPPORT or help coming your way. Hosts can get away with anything they want since you have no lease and Airbnb customer support helps them with this, this app should be ILLEGAL.
Love Airbnb 5/5
I greatly recommend Airbnb to everyone. My family’s experience with Airbnb was great and our trips are more memorable because Airbnb! Lovely hosts.
Love Airbnb ! 5/5
Airbnb offers me the great convenience with awesome experience.
Lisbon Pestiscos Crawl Adventure 5/5
What a great evening we just had with Conrad and other fun, interesting folks. The places we visited were intimate, unique and the food delicious and plentiful. We could not have spent a better evening! This is a must do in Lisbon.
Not impressed 1/5
By shaq hendo
I’ve tried multiple times to sign in to my Airbnb account through my gmail account and have been denied every time. The only way I can see my saved trips is to go online through a web browser. I thought the purpose of the app was to make things more accessible. Very disappointed.
Cannot login my old account and can not reset my password. This is broken.
Gaudi and modernism with historian 5/5
By Steph Jennings
The tour we had with Mariano was AMAZING! He was so passionate, knowledgeable, smart and funny. His expertise in local history made for an extremely interesting tour that put all of Gaudi’s work into historical context. It was a perfect experience to have at the beginning of our week in Barcelona that added a depth to the rest of our week when exploring other Gaudi creations. Thank you so much, Mariano! I can’t recommend this tour enough!
Wong Janice 5/5
Cello experience was amazing! So informative and
Relaxing!!!! She’s a wonderful host and the tea was great!! Not to mention banana bread treat after! Won’t miss it next visit here!!
Not intuitive 2/5
After all these years and thousands of people using this service you think they would improve their app 🙄
A great tour 4/5
Thank you Ernesto for teaching me more on the history of Portugal! I enjoyed our tour of faro, I hope to come back again. Best, Priscilla
Great way to travel. 5/5
We have really enjoyed staying I AirBNB apartments.
Thoroughly memorable 5/5
Constructed cocktail A*, nibbles to accompany, salad A+, soup A++, entree A+, I don’t like lemon cake and almost always turndown desert, lemon cake A, and I finished it all. Atmosphere funky elegant, host and his mother warm, generous, and open helping to create the lively mix of guests. Gotta find a small flaw... ah the last step and first step down a decidedly inelegant stairway was a big one!
What a nightmare of an app! 1/5
With all the hotel and stay over apps, Priceline, out there why is this one so difficult to work. I just gave up even trying to reset my password and deleted the app. If this app is any indication of the level of service I can get now from abnb I’m sticking with hotels. Ugh. I hate you can’t give a zero.
Money held up after canceled reservation. 1/5
So look, I get it. I have a felony from 2012 so AirBnB locked my account and canceled the reservation I made. No big deal. I’m used to my past coming back to haunt me. But they charged my checking $300 for the reservation and I had to call 5 times before someone told me the money wouldn’t be put back in my checking for 5-15 business days! That’s all the vacation money I had saved up! I can’t change my days because my PTO has already been approved and there’s no flexibility. Now I have no money to book a hotel because AirBnB isn’t giving me my money back. I will now be spending my first vacation in two years on my couch. I can not begin to express my complete and utter disappointment and frustration. The money came out instantly but they don’t return it instantly. Complete crap.
Great location, sparkling clean 5/5
Wonderful little apartment. Lovely, well equipped, close to the center of Lerwick. All good.
Customer service is terrible 1/5
By hell or highwater
I had an issue with a booking, because air bnb’s system wasn’t verifying my booking. I contacted the host and they referred me to customer service. They told be to cancel and rebook which made me lose the booking. I tried to reach out to customer service and it took them more than 1 day to respond to each enquiry. They dropped the ball and ruined a birthday weekend I had planned around the place I booked. I ended up using VRBO and will be using them moving forward for all vacations. They never even got back to me when I asked for help. Bye Air bnb!
Always use! 5/5
I love to travel and Airbnb is always my go to app to find a place to stay. I’ve always had a great experience!
The Support 1/5
AirBnB is a great experience, until it’s not. Myself and a group of friends stayed at home where lack of proper care caused us all to receive a painful bacterial infection. Some hosts may be great, but as more and more management companies are moving into this space, there is less oversight into the care they have for their guests. The experience in being refunded for this awful experience has been a nuisance, and dragged on now for over a month. I thought AirBnB support might have the muscle to get the hosts to own up to and solve THEIR mistake, but it has only slowed the process. At some point someone has to be responsible for the guests. It may be my first bad experience, but it’s the big one that really tests if this company is capable of rivaling the professionalism of others in its industry, and I have been terribly disappointed.
Add photo in house review 5/5
The app is very good, but some people publish wrong photos for the house, could you please add a feature during the review the client can upload photos of the house, so the other client can see the real photos of the house. Thank you
Airbnb app leaves much to be desired 2/5
By t boone pickens, MD
After any stay, get ready for a 30 min interrogation from the app about your experience! Needs better skipping capabilities.
Also, I’m receiving emails on legit issues (eg, I had to pay for minor accidental damage to a couch) that I can’t address through the app....had to go to the website, login in, verify login, blah blah.
Can’t even log in 1/5
Trying to use the app for a work trip and it gives the option to log in with a google account and it’s not working. Uninstalled and reinstalled, force closed and reopened and nothing works. I can’t get my details into the app if I don’t log in with my work email on google so basically useless.
Zero customer service 1/5
A great network of people and places to stay has accumulated because of this platform. Unfortunately, the management/creators/owners have little to no concern about customer service. It doesn’t exist. FAQ doesn’t cover it. Hopefully a new platform will emerge to resolve this huge deficiency and compete to take the best hosts and guests away to a service that values human interaction to address a variety of situations. Until then cross your fingers for a great experience, because if something goes wrong there’s no one to answer questions or resolve problems.
Google Login Not Working 1/5
Google login isn’t circular and won’t let anyone in.
AirBnb app does not allow to change some bookings 1/5
We decided to leave early and wanted to modify/change the booking but Airbnb app on iphone as well as android does not allow to change our booking, so we had to cancel the booking using the app, shame on Airbnb.
Rua de rose 5/5
Great location and immaculate on the inside. Remodeled nicely and super easy check in. Terrance is really small and you will never use it. Bathroom sink and shower are very small as well. I am 6’0 and it was def hard to use. But other than that no issues at all. Lisboa is so great you barely want to be home anyway.
Account does not work 1/5
This is my first time downloading AIRBNB. I thought there was something wrong with my google account, but I cannot login using my google account. I have tried several times login in my information manually but it does not work. I am so frustrated because I am trying to book a place for my upcoming vacation. I will be uninstalling and installing again maybe it’ll work, but if it doesn’t, that’s it. Not using them, I’ll stick to just staying at hotels.
Frozen accounts 1/5
I’ve had to make multiple accounts, and every time they are frozen. I don’t even get a chance to do anything on the site without them being frozen. It’s horrible. I’ve gone through 3 accounts with separate emails. Apparently airB&B doesn’t want our money.
I’ve never been able to book or contact sellers or even update my information. What a crappy app and site. Waste of time.
Worst part: couldn’t find any way of contacting anyone for help.
What’s new? Same cliché! 74 times! 1/5
Come on, folks! Pasting the same old cliché in the header is unprofessional and deserves a one star by lack of a zero stars rating. Say something like updated to work in iOS 13! Or something like that. Well, it does not work in dark mode. Illiterate bunch! It’s being lazy or other. After posting the same cliché header over 70 times, it gives the impression we’re dealing with mentally ill people.
AMAZING CUSTOMER CARE! 5/5
I recently had a trip booked to Australia coming from the USA and once we got to boarder control declined our visas. Air bnb was quick and kind to help us resolve our situation and receive a refund. Thank you air bnb. And thank you specifically to Cesar our case manager.
Log in issues 1/5
I can not log in
Spams you 1/5
Good app, but AirBnb will send you notifications of “good deals” and other advertisements, which is a violation of official App Store policies and super obnoxious.
Excellent Capital Highlights Tour! 5/5
By DC Novice
Our tour around the Capital went fast, although it was three hours. Guide Anne Marie imparted facts which held our interest, and seeing the national landmarks lit up was awe-inspiring. She told us ahead of time to look for certain components of the sculptures which we wouldn’t have noticed or understood on our own. We had just enough time at each stop, and were able to cover much ground.
We recommend this tour. And Kevyn the driver was silent but steady and skillful.
Locked out! 1/5
I have had an account for a couple years and all of a sudden am locked out. I have rest my password and gone through the account verification multiple times and it still won’t let me in. I have removed the app twice. It will not even let me contact support. I can look at the pictures of the homes but can not open the links to them.
Left us stranded 1/5
Me and my girlfriend have used this app exclusively while traveling for the last 8 years. Recently we rented a place near manhattan for a week. When we got there and were ready to check in, the host decided to let us know that the bathroom hasn’t been working and they weren’t home to fix it. We called Airbnb and they gave us a refund, and began to help us find another bnb in the area. 4 hrs later we have nowhere to go, a car full of our belongings and the person responsible for “helping us” left for the day without even letting us know she was leaving or providing an additional place to stay. Now 3 days later the host hasn’t been flagged and is still allowed to rent out their space with no bathroom, and the people working for Airbnb are acting all of this time wasted and inconvenience isn’t their problem. Luckily we were only a state away from our home and could figure it out, but we’ve used this company multiple times out of the country, and the thought of this happening in a setting like that and their staff talking down to us like us being inconvenienced is a burden on them is why I will never use them again
Terrible customer support for a great concept 1/5
By Ben B. 91
Customer support is atrocious. They never answer your questions and just give generic answers.
Long story short, I tried booking a place and it said pending verification. I submitted everything they asked and 10 days later they continue to tell me that there is no time frame and that while it should be short that in theory it could take over a month, and there’s no guarantee on that either. Not exactly what you need to hear when your trip is the following month.
I hope others have a better experience, but for me this will have to be a last resort.
Don’t do it 1/5
By d to gechrgh
Used once, will never use again. Be smart and just book a hotel.
I reserved a property that stated a cancellation policy of “full refund with 48 of booking.” I canceled within 48 hours of booking and four days before the reservation date and then they wouldn’t refund me. They said I should have clicked on the cancellation policy and read through every line. Normally, yes, I would do that, but the front page said cancellation policy, full refund within 48 hours of booking. I wish I could attach an image in this review to show you how that is all it said on the main page.
THEN, Airbnb kept blaming the inability to refund my money on the owner, and the owner kept blaming on Airbnb...
It’s only $180 so it’s not a big deal for me, but I am trying to save others from making the same mistake.
The owner was Deepa in McCall, ID. Just be careful if you might have to cancel. And by the way, it was re-rented immediately so the owner wasn’t out anything on my cancellation. She was just being greedy and looking for an extra buck.
Love hate 1/5
I love Airbnb but this app has not worked for me in months. Tried updating, reinstalling, nothing works. Completely unusable.
Updates must stop 2/5
By Melvin Willis
Why still year after year does every other update break notifications function?
I can’t log in 1/5
I can’t log in either with the gmail account which I clearly remember the password or with the phone verification code. Then I go to “contact us” which again sends me to log in page. You need fix this dumb app. Seriously.
Customer Service is a Joke 1/5
By 19375! gnsnaldmgnwfrjbbvdf
If something goes wrong, you will be on your own. Just book a hotel the normal way, at least you’ll be sure you’ll have a place to sleep!
Calendar doesn’t work 3/5
Can’t see the calendar on my listing. Have updated the app, reinstalled the app, restarted iPhone X. Annoying bug.
Won’t open 1/5
I have an iPhone XR. This app won’t allow me to respond to my messages or make any searches at all. The screen remains blank or loading. Entirely too slow. Thank goodness I can still use the web browser but this is unacceptable. Please help!
Don’t Trust the Smart Pricing 4/5
Renting my room out has been working out well however the Smart Pricing Doesn’t work and has only charged the minimum even during busy season. Best just check the rates around and set your own price.
They don't listen to customers 1/5
By Arkenya Taylor
Horrible customer service they don't care about the well-being of those spending the money I had an horrible experience for my first time using this
A new way of life 5/5
I am doing a tour of the United States doing school assembly shows teaching kids about science through skateboarding and the Airbnb life is SO much better than hotels! This is how we will book our stays from now on. Amazing app and lifestyle 👍
Airbnb destroyed my family’s New Year’s 1/5
I booked a hotel in Vail for my entire extended family for the week of New Year’s in April. I got a notification from the lister the next day that the price was incorrect and that she wanted to charge me 3x the price! I immediately called Airbnb and the gentleman that I spoke to said that the lister had to honor the price. Six months later, in October, the lister again reached out and cancelled my reservation, which Airbnb had assured me they could not do. I was distraught so I called Airbnb and was told that they instituted a $100 penalty on the lister...$100! She was trying to extort $24,000 from me! Why would she even flinch at $100. I’m now looking for a place 6 months later with nothing available and Airbnb is doing nothing. I was told a supervisor would call me back...I have heard nothing. They need to be accountable to fix this!
Add guests before booking and make sure you are confident before you make your payment. 1/5
I booked a room for $60, the host accepted to then tell me to add another guest which would change the total amount to pay. When I tried canceling my reservation all I was getting refunded was what I paid for tax which was $9. Only because the greed of the host was to accept my reservation and ignore the comment that I was going with someone else.
Then AirBnB support says that the host is completely right on doing this and that I lost my money. I wish I could give negative stars and I’d give it a -3.
Lack of response 3/5
The call in center did not return my call. And force me in staying at a place that doesn’t have a gym but advertised to have one.