This app is the most complicated app ever. Horrible layout doesn’t work
Terrible customer service 1/5
By rat a pat
Apparently if you are dizzy from the paint cans in the kitchen, but the host denies it, then you are liable. Don’t expect a response from the websites customer service. Do expect to wait over an hour on the automated system playing the same song on repeat only to be hung up on.
I hope they all lose their jobs and homes 1/5
By Ben Lappin
Every person that has anything to do with this company should end up on the streets for the nonsense that they put everyone through.
Worst service 1/5
They never pick the call more then 1hr waiting in call . No money back if host didn’t gave home
Terrible customer service. 1/5
I will never use this app again. Due to a glitch in their app, I was charged for two different rooms on the same night. I booked night of so I could not cancel them. They wasted several hours of my time on the phone and then refused to refund me even though the mistake was their own fault. Terrible company.
They are preying on desperate people in a time of this pandemic while other reputable companies are going out of their way to be flexible and accommodating. Lesson learned.
Too many BUGS 1/5
Look into TDD (Test Driven Development) so each time you at a feature 3 more don't break.
TERRIBLE COMPANY WITH NO SOUL! 1/5
By eat sh*t ryan
STOP! DO NOT DOWNLOAD THIS APP!! THEY RANDOMLY CANCEL ON YOU AND DONT REFUND YOU FOR 15 DAYS! AWFUL CUSTOMER SERVICE I WOULD RATHER SLEEP IN A DUMPSTER
AirBnB App FIX YOUR NOTIFICATIONS 1/5
I like Airbnb and give the idea of it 5 stars. The app gets 1. I have Googled who else has this problem where you open all conversations and finish interactions the notification will not go away. Spoiler alert, it is a large number of people. "You have no new messages", okay then show me that I have zero notifications. I've deleted and redownloaded the App. I have logged out and back in. My phone and app is up to date. My review will change once the app improves.
App gets worse and worse 1/5
The AirBnb app used to be great but has gotten so bad over the last 6 months. What happened to the good programmers?
I keep having to wait for images to load while a scroll through the result list. I am on WiFi with 200 MB per second.
Prefetch the images out of the viewport! It’s not hard to do!
Super buggy 1/5
Seems like every single update just causes more bugs and problems. From calendar being bugged out and having to restart the app almost regularly, to notifications turning off randomly and having to rely on emails to know you have a booking coming up. For a multi billion dollar endeavor you would think they’d have these bugs worked out after so many years.
It was working really well, however with the last update, the app cannot mark my messages as unread and will not stay updated with my messages.
SCAM and violating laws. 1/5
This company officially supports host, who violates city codes and laws. Proofs like pictures and some videos (and I have more), cited codes and laws sent them did not work for AirBnB. They don’t care nor about obeying the laws nor about guests safety and health nor about anything else about guests. They will not answer your messages, except AirBnB bot, who will tell you a bunch of stuff meaning to get lost. We couldn’t stay and did not stay last night due to host violated multiple laws, but got nor help from AirBnB nor refund. I’m going to report all violations by AirBnB and host to the city authorities and take them to court. It’s the matter of principal now. They should take responsibility for their actions. STAY IN THE HOTELS AND AVOID THESE SCAMMERS.
PS. AirBnB didn’t post my review about the host either, so they covering up hosts...
IF I COULD GIVE ZERO I WOULD 1/5
By Kaydence Coz
It took me 3 days to try to book an Airbnb and I still didn’t get it!!! I emailed the ceo and didn’t get a response for a week. It wouldn’t accept my credit card and then it would keep logging me out and saying there was an error so I downloaded VRBO and it took me 3 min to book a place. Don’t use this crappy app. Not really sure why it’s so popular.
This app makes using Airbnb much easier! There is even a way to message the hosts
I’m superhost 5/5
By boqueron village
The best application for our guest house 🇵🇷🏖
I’m reviewing the APP, not the service. 4/5
By Bad Ace!!!
Two main issues with the app. First and most important. The messaging part of the app is below par. You can only see two lines when composing a message. So hard to look at what you are writing until you send it. The second is that the app is a little buggy. I will read a message and it will show that it hasn’t been read. Eventually it will show read, but sometimes it takes days.
Airbnb has done wonders with the vacation industry. The app may have a few things to work on, but overall the functionality of the app is amazing.
Support team 1/5
By Askar Akaev
You will never reach support team either phone or chatting. Horrible experience
Terrible app 1/5
Glitchy and slow. Airbnb keeps adding unnecessary features without addressing core stability issues. Guest messages don’t get push notifications even though configurations are correct.
Issues refreshing inbox saying “Cannot connect to server” when internet connection is fine. Clearly unfocused mission at every level of the organization. Messages don’t always get sent. Notifications that do get checked don’t disappear from the app badge. List goes on but I’m sure there’s a character limit.
This is shameful and embarrassing for a firm that classifies themselves as “tech”.
Airbnb: get it together!
Absolute Trash 1/5
I have been trying to book a $2k trip for over 2 weeks and they won’t accept any form of payment and every time I call my banks they say Airbnb is not sending an authorization and when I call Airbnb they say my cards are being rejected. Airbnb has cost me over $1500 and every time I call them to still try to book they say they’ll mark my claim as urgent and someone will call me back soon. It’s been over a week now and have heard nothing. Airbnb is the most inconvenient, overrated and unorganized company in the app world.
Wish it was better 1/5
By STAR POWER6392629462730574
The worst customer service I’ve ever received in my life. The hostesses are all fine that I’ve talked to but as far as Airbnb’s customer service it’s horrible. For some reason I couldn’t book a condominium or house for a weekend and I was pre-approved by the hostess, ID was verified all fields were filled out. I called twice and messaged every social media, I got one real response that wasn’t automated over the phone finally and she said my problem should be checked out and fixed in the next 24 hours. It has been over two weeks and still the same problem. I messaged Airbnb again with no response. I truly want to utilize and be happy with the app but I can’t even book a stay and no one will help me.
Will never use again 1/5
I booked with Airbnb for 2 nights I paid in full the first day. 3 days after my checkout i got charged the full amount again. My account went into the negative I called Airbnb waited 52 minutes on hold for them to tell me the charge never occurred. I sent screen shots of the charge and all of the information they went on to tell me it never happened and to call my bank. Worst customer service I've ever experienced in my life. Do not put your credit card information in. I would not trust it, and if you have an issue GOOD LUCK getting anything resolved with this customer service team. I have spoke to 3 incompetent individuals. I would not recommend Airbnb to my worst enemy.
Worst customer service ever 1/5
I have been trying to reach their customer service for almost a week now and have had no success. Be it by phone or via their messaging system I have yet to hear from an actual person.
App is buggy (always). Service is poor 1/5
App is buggy (always). Never works properly and is slow. Customer Service is poor. They rarely correct any issues
Airbnb app gets worse with every update! 1/5
I have seven vacation rentals and use the Airbnb app constantly. The app used to work perfectly, but recent updates are making the app unusable. The new text window has shrunk to less than two lines of text. I send long messages to guests every day so it now takes me 3x as long to review and edit messages prior to sending.
Connectivity issues and pop-ups constantly appear and interrupt what I was doing. As a busy host, I rely on the Airbnb app, but it seems the developers have absolutely no idea what hosts need. They seem to be doing everything they can to cause hosts more headaches and waste our time. Please make the app like it was two years ago!
Update: I am exhausted with the never ending bugs and wouldn’t know where to begin. The developers continue to go in the wrong direction with every update, and I have accepted the issues won’t be fixed. I figured out that deleting the app and reinstalling helps temporarily with the myriad of issues. This fix only works for a couple of days so I am regularly deleting/reinstalling. It was the perfect app 2-3 years ago but now it’s just a headache.
Won’t clear NEW MESSAGE dot after msg is read 1/5
By Gem crusher
Can you get the app to lose the dot after messages are read?
Terrible App 1/5
The app on iPhone doesn't give you the option to filter results. For instance, if I want to see only results where I can rent the "Entire Place," I don't have the option to see only those. Super annoying and it makes no sense not to include the ability to filter search results.
Horrible customer service! 1/5
I cancelled an upcoming reservation for the end of March on March 13th, as we are in a PANDEMIC. The policy to get money back because of COVID for those dates started March 13, you know, the same day, for the same reasons. I have fought for my money and canceled my transaction on my credit card and they are still trying to charge me. I will continue to fight them, horrible company.
Won’t let me log in 1/5
I can’t even use the app because it won’t let me log in. I’ll be able to “log in” correctly then it’ll just re-route me immediately to the log in screen like its signing me out.
I’ll never use AirBnb again. 1/5
I’m so extremely disappointed in AirBnB. I reserved a place to stay for a day, and after the confirmation and taking my money, the host messaged me to tell me he no longer owns the property and sold it. I asked him to please cancel the reservation so I can receive the refund and he goes completely silent. I messaged several times, no response. I then message AirBnB several times and never received a response. I called and the representative stated she would mark it as urgent and they’ll message me, and that was all she could do. It’s been almost a week. I haven’t heard from a single soul. Now I’m having to try and get over $300 back through my bank because AirBnB has done absolutely nothing to help me and is allowing this person to scam me and probably others.
App needs bug fixes! 2/5
This app does not work well on my iPhone, nor did it work well on my Galaxy S9. Constant glitches, messages do not send, and it takes FOREVER to load a new page. I’ve used the app with WiFi, without, at multiple locations. Nothing changes. I’ve updated, reinstalled, etc. No luck.
Unstable app 1/5
By Wordy one 8789078
This app is horrendous for hosts. It is so difficult to be professional when the app has so many glitches and consistent malfunctions. If you’re trying to run your business remotely, this app will NOT help you.
Scam artist 1/5
They have refused to refund me my “Travel Credit” in assumptions that I would ever book with them again. I tried to use this travel credit since they would not refund it & they expect me to communicate directly with the host about their misleading advertisements. We were issued Travel credits due to COVID-19. However, they are allowing host to charge customers without telling them that they will be living in a space with other strangers at the same time. My host would not even respond to my message until AFTER I paid for the reservation. Her refund policy was also ridiculous. I received a $17 refund for a $244 reservation. I was hung up on by the Airbnb support. He told me he would not direct to anyone above him because he was the only person in charge. I would stick with a hotel they are much more professional when it comes to booking.
Earnings have been hidden 1/5
Just as the earnings of many hosts are dipping due to coronavirus, Airbnb removes the ability to see earnings in the “progress” area of the app.
Bad customer service 2/5
I’m very disappointed with them. I had an issue with booking, so I called them. Someone answered after 30 minutes, couldn’t figure out the issue so he said tech support would call and of course they didn’t. Tried the next day 3 times and never got an answer, I waited 45 minutes each time and the call timed out and hung up. Now I’ve lost the place I was trying to stay at because it was booked. It’s just really disappointing especially considering the price I was willing to pay. If a problem arises they can’t fix it, so it’s risky to rent from them.
Just the worst 1/5
The absolute worst customer service. I was on hold for 30 minutes before I gave up. I tried the chat to resolve my password issue and was cut off. Their app is a nightmare to negotiate. How do they stay in business.
DONT USE!!!! 1/5
They deleted my account for no reason right after I booked my trip. Still haven’t received a refund or a reason.
Have patience when dealing with Airbnb 3/5
By Cajun Cafe' Travels
It took weeks to log into my account and file for a refund, the app is funky, won’t send you a link to reset password or user ID.
I had to wait to return to my desk top to file for a refund but got it very quickly once I filed.
The states that want to go bankrupt like New York are ultimately causing the problems. No need to cancel everything and not open up causing us to cancel trips. New York State need to be run by a different governor.
Terrible Customer Service 1/5
By AirBNB user 69
Do yourself a favor. After staying with a good host just negotiate a longer stay privately with them. Not only will you avoid AirBNB’s ridiculous fees but you’ll never have to deal with their absolutely vomit customer service.
This is overrated for sure. I was denied an air bnb and had my account deactivated right after I made a purchase, all over a misdemeanor offense on my background check. I won’t even be able to check if I got refunded my money.
Great service, poor app. 1/5
By Legion Burn
This app is a technical mess riddled with bugs. It’s a shame because the service it provides is actually pretty good.
I cant login in app with email 1/5
I am trying to login with email and password and the app says “an account with this email already exists. Try logging in instead”
Its bugged. I am not clicking sign up, I am clearly clicking to log in.
Add a field for internet speeds 4/5
Overall the app and service are great, but you really need to add a field for internet speed tests. Especially now when so many people are locked down, digital nomads need to know that where they are staying has adequate speed to work.
Need these features!!! 3/5
The new update is glitchy, can't get to the message, then can't get out of it. It tells me to reply while I already did.
Where did the canned replies went for the potential renter? They are so super helpful to answer same questions.
Please please please, create the feature/ option to be able to sell the unsold nights in between minimum required number of nights. All sides are loosing money.
I have 2 night minimum stay preset and don’t want to change it for a reason. However if one night is available in between it shows as unavailable. People used to ask for those nights and I was able to sell them as well. Now they don’t see them. :(
Have a section for the owner:
You can call them for the renters:
“Nights on special” or “ Additional availability “ or “additional offers”, or...
Incredibly ridiculous. I cannot wrap my head around the amount of stupidity that must fill up the rooms at the corporate office. The world is suffering from a murder virus which we have yet to find a vaccine for and airbnb only wants to give me $19 for a $1,200 reservation that i made back in 2019. I lost my job, i did not receive my stimulus check, i did not get an answer for my unemployment, and i did not get a refund for our flights only a “credit”. All i got was my $300 for being a college student. No i cannot take this trip because my girlfriend and my dad have respiratory problems. Lord knows that i need my money back from this reservation. I will never use this app again and you better believe i will discourage everyone i come across to never make business with Airbnb.
The app is horrendous. 1/5
Unfathomably unresponsive and unstable. I expect far better. The performance of the website is very redeeming, either. Yikes.
Change my update 1/5
Hello, I really hate the new update. It’s making it difficult for me to use to the app....can you change the update for me. Thx
Useful But . . 2/5
The Airbnb App, Is So Useful & Could Ave So Much Greater If They Would Revamp & Fix Major Issues ! Like For Instance, Customer Service ! A Hour Or Hour & A Half Wait Is Unacceptable ! I Understand You Guys Have THOUSANDS Of Cases But That Should Make You Wanna Get More Hands On Deck So You Can Handle These Cases More Quicker Or At Least Get To Those In Need On Time. Then There’s The Hosts ! Majority Are Either Scam Artist Or They Never Get Back In Contact With You About A Reservation . . It’s Just A lot With This App. Just Wish It’s Greatness Wasn’t Overshadowed By The Flaws.