Using Airbnb 4/5
By Sharon and Clay
This really was great to help us in find acceptable accommodations all over the world as we're traveling. It takes a bit to understand how the texting works and understanding exactly where the places are is difficult until after you actually book it. I want to know exactly where they are located BEFORE I book it but you have to read carefully, look at pictures provided and that helps pin point better where it is. Will keep using it as long as we are happy and right now, we are, but it takes some research on your part and comparing of amenities and location and price.
Give me the address immediately after booking. 1/5
By Busy catchy
Daily Life in Cuba with Abel 5/5
By Wisconsin beer lovers
We loved our tour with Abel!
He gave us so much information... was very personable.. and easy to understand.
We recommend this tour for anyone traveling to Havana!
Thank you Abel!
Judy& Don Weber
San Diego trip 5/5
I would like to know if parking is included
Terrible experience 1/5
Had my account locked for no reason. Reached out to them and customer service wasn’t able to give me any reason why.. took them over a month to get back at me just to inform me that they wouldn’t reactivate and still no explanation why. It was at a time where I was transitioning from one home to another and really needed the service. Really disappointed.
Beware of AIRBNB’s they want everything but your blood type. 1/5
I just joined AirBnb, and am so sorry I ever did. Everyone told me how great it was..we’ll believe me it’s not.
I have tried for 2 days to book a room through them. Gave them every bit of required information. My drivers license, my photo, etc. I took the selfie they asked for literally 10 times, sent them a photo from my photos on my computer as well..spoke to customer service reps, managers etc. to no avail.
The problem they said, is my selfie photo doesn’t match my photo on my drivers license..I just renewed my license, the picture is recent and clear as a bell..my selfies and photos were clear as well, and they looked like me..
The end result after wasting 2 days of my time, is my pending reservation was cancelled. This case even went so far as an escalation group to review...
We are planning a trip for over 2 weeks, and we were looking forward to trying out Airbnb, well because of the above, I will never use them again, and would never recommend them to anyone.
What a way to run a business,
Needs work 1/5
Almost every time I open the app, it says that an error occurred and will not load anything.
Too many cancellations! 4/5
I use Airbnb when I travel for homier accommodations. Generally, I have been very happy with my accommodations and the process of finding accommodations.
However, I just had a host cancel my reservation for travel next month. It has been booked since October. And this is not the first time. This has happened two other times, once a week before my travel.
I don’t know how to fix that problem, but the inconvenience of finding another place when I have already spent time carefully choosing the first one is truly annoying.
Thank u airbnb 5/5
Thank u airbnb
Great flat 5/5
The flat we stayed at in Barcelona was centrally located, well equipped & very nice.
Deeply Unstable - Delete From Phone 1/5
I use AirBnB for both hosting and traveling and it is one of the most unstable apps I have on my phone, making it unreliable for either.
To begin with, the app aggressively defaults to the new split payment system and continues to bounce back to it even after you select to pay up front. I’m not sure what behind the scenes math AirBnB is employing to make money off shoving this new system forcefully down our throats, but you can bet they are.
Second, the messaging system is completely FUBAR. I mean, it’s really REALLY bad. Sometimes I get a notification from AirBnB for a message I already replied to days earlier. Then when you’re in an individual message thread, half the time a message will disappear, and when you try to refresh it, it doesn’t come back. It’s like a sickening Russian Roulette of trying to communicate with potential customers. Will my message show THIS time? Will I lose THIS booking?
As a SuperHost, the maddening unreliability of the AirBnB app is a constant frustration that causes regular interruptions to my business. It’s the sort of user experience that drives people to competing platforms.
Hosting side of app is poor 2/5
I use the app primarily as a host and it’s performance is really poor. It says that it can’t get a hold of network when it seems to be doing fine, and the app tends to hang a lot. UI/UX needs work. App looks pretty and you expect a refined product, but backend seems very slow and defunct.
Air bnb app 5/5
The app is smooth, and amazingly easy to navigate
Great App 5/5
Love discovering new and unique places around the world with this app. You can easily filter your searches to narrow listings that fit what you are looking for. Everything is laid out nicely and payment and communication with host is straightforward.
Easy to navigate site 5/5
By Colleen Schanz
Appreciate the app for the ease of it and the ability to add filters
Take your time 5/5
ABnB is a great tool. There is however a learning curve. You need to research the area you are going to. If you feel that you are in a crummy or unsafe neighborhood and report it to ABnB they simply let the host know.
So do your own research and have good confidence before you book.
Some places are amazing for the price and others are sketchy at best.
I use it all the time now. I have gotten used to the little quirks like; a host that insists you come eat a donut and coffee with them at the common area. No big deal one of my very best business contacts came through that “coffee with a stranger “.
Have fun but check the neighborhood.
Felt like royalty! 5/5
By Brad and Mary
Beautiful and clean! Sherry-Lee thought of everything! We felt at home and welcome to all amenities. 5 star accommodations!
Great app 5/5
Love this app and the team at air bnb! They are quick to respond to inquiries!
I also booked my first air bnb events for my trip to Paris. These went beyond my expectation! I felt like I connected with the participants! It definitely added a layer of texture to my Parisian experience
The best 5/5
Have been using Airbnb for a couple of years now for traveling to multiple countries and its simply perfect!
Has no map view. 1/5
This app is rendered essentially a waste of time since it features no apparent ability to view any map of homes you are searching for. I do most of my decision making of where I will stay based on physical location on a map, so this app does nothing for me. Seems like adding a map view would be pretty easy. Strange they don’t have it.
By sue schwank
App site is very difficult to use.
Great experience 5/5
We have a great experience with our first AirBnB! Our family of seven was comfortable and it was affordable travel!!! We will book again!
Ooooooooops!!! Nice niceee very honest and top of business
This App Will Take You Places! 5/5
My family and I have stayed in Airbnbs all over the world—Peru, Cuba, China and the United States and the Airbnb app has made that extremely easy.
❤️ AIRBNB ❤️
Fix it 3/5
The only thing wrong is that if you get accepted by a host and they back out you can’t find another host for 24 hours after
App works great 5/5
By detroit barbie
I only wish you could extend your stay if needed instead of having to start all over again if the Air Bnb is still available it’s weird i mean the fees could all be the same but at the same maybe not but starting the reservation all over again seems as if your paying double the fees.
Help support 1/5
By It's lit but
Their “help support”is awful they never know what they’re talking about and constantly gives you a new person so the story is always changing. Airbnb is great to use for travel but don’t expect a clear answer or explanation if there’s ever an issue.
Easy to use app 5/5
By No Inside Voice
The app is super easy to use and makes finding a place to stay pretty easy too. The majority of places I’ve found and stayed with using the app have been great, and the app makes it easy to communicate with hosts.
Airbnb support not very helpful 1/5
Don’t expect a refund, hosts are often terrible
Hate org 1/5
Disgusting anti semites
Location location location 1/5
Your app is severely flawed. I am trying to book a place close to a ski resort. Your search does not allow me to see where the place is located and I can’t search based on proximity to the ski slopes. You fail.
Airbnb doesn’t let to book with PayPal 2/5
I used to do Airbnb at my home couple years ago and on occasions while traveling. I was always happy with the app and the customer service. However, this year Airbnb didn’t let me to book 3 times on 3 different occasions and different trips. At first , they cancel my reservations and stated that they will contact me within 24h with no explanation. I’m sorry but when you abroad, you are limited in time, you simply don't have 24h to wait until they contact you. Plus, I had to pay to accept incoming calls. I couldn’t wait 24h and I went directly to the vendor and booked the activity. Now, I’m in Quito , trying to book Airbnb for my family and guess what ? Same thing happened, they cancelled my reservation and indicated they will contact me in 24h. After numerous URGENT emails , they called me and said that the problem with my booking is because I’m trying to pay with PayPal and they have to verify my ID. ok, no problem. I sent them ID and a selfie.They promised that the next booking will go smoothly. Guess what? They still didn’t let me to book. So, I had to use other resources. What is the point to put PayPal as a form of payment if you don’t let people use it? I’m very disappointed and I feel like Airbnb makes life of travelers more complicated now.
Stay away so I can book it again;) 5/5
This place is the perfect little love stuff.
We have had such a great time. It is wonderful. Good energy. Great people. Love love love.
Exploring New Zealand 5/5
By Futloos Judy
I’ve been traveling around New Zealand for two months, using Airbnb exclusively for my lodging. It’s been wonderful! I have had consistently good (often great, sometimes out-of-this-world) places to stay! Hosts have all been cordial and most helpful. I could not have afforded this trip using standard hotels/motels. Thank you to all my Airbnb hosts for making this the trip of my lifetime!!
Errors, bad info, difficult to use 1/5
Dates not available as advertised 2/5
I have tried to book two homes and both said they were not available.
Happy Traveler 5/5
By its all goot
I love Airbnb. I do wish that when searching, one could put in a zip code instead of city and state, so as to be in the specific area that one is targeting. Maybe that feature exist, but it didn’t work for me today. Yet, I was able to find the perfect place in the area where I need to be. Only once did I have an issue and happy to have this opportunity to share with Airbnb instead of giving a bad review. I have a problem with giving bad reviews, but probably need to get over that, so as to help an Airbnb host. My husband and I stayed at an Airbnb in coconut grove, Miami, FL. Adam was our host at 27 Northwest 41st Street 33127. I see that it is no longer listed which is fabulous because it was awful. Practically no utensils in the kitchen and only two bath towels. No dish towels at all and the few pots and pans available were all rusted. I couldn’t wait to get out. He had great reviews, which makes me wonder about even reading reviews. Though, every other place we have stayed in an Airbnb has been fabulous!!
App not working 1/5
App is always down! :-(
Either a glitch or BS customer service 1/5
By The maxx12
I was new to Airbnb and reluctant to use it due to issues with privacy that have been in the news. However, an acquaintance of mine is a host and gave me tips on how to avoid such issues.
Upon ATTEMPTING booking a cabin in Mt. Hood I had an experience that put me on guard. The host’s rate was listed as $164 per night, but on the email header it said $199 and I asked for clarification. They sent me an invitation to book their place for $247 total price. Then we exchanged several emails confirming and I told them I was about to book in a few minutes just waiting to hear back from friend to make sure that was the date. Suddenly, they withdrew the invitation and increased the list price. I was advised to report this, so I did.
The rep I chatted with went back and forth saying the price increase I saw was a glitch and assured me they did not withdraw their offer of $147. They were adamant about it. So I screen shot the email of withdrawal. Their response was that it was up to the host to rent. Frustrated, I said “YES I KNOW, I sent you that to show that they did indeed withdraw their offer.” Now here’s the thing, nothing I sent them said $147. Hard to say if it was a purported glitch or lack of attention to major details. I expressed that due to the “glitches” I didn’t feel comfortable using Airbnb. Then they asked if I wanted them to deactivate my account. I said SURE. Never heard back and my account is still active.
I’ve read a lot of articles about Airbnb bait and switches. Seems no one is held accountable for anything. I travel 3 times per month and thought it would be cool to save money while having an entire place to myself. On average I spend about $16,000 per year on rooms. Yeah, it’s not much coming out of the total Airbnb makes annually, but it’s $16,000 less than they could have.
So far so good 5/5
I have only had a couple of experiences with Airbnb but so far they have exceeded my expectations. Nice work guys!
Indispensable for travelers 5/5
By Girl 77
Always works, almost never crashes. Definitely recommend double-checking the location before booking and the directions before heading to your accommodation. Sometimes addresses do not export to Google Maps properly, and, rarely, a place will show up in search results for a completely different location. I report these errors when I see them.
This is the first (and absolute last) time my wife has tried Airbnb. Your site is, without exception, the most useless and user unfriendly site we have experienced. There is no help, the system is beyond confusing. It took us two hours communicating with the owner over the “reply” system just to finally get the reservation and we find out today that the reservation was canceled because my wife’s picture “wasn’t clear enough). We didn’t open the message in time and as a result we are now “homeless”. We needed the house to stay in while we closed on our current home and than closed on our new home -a one week difference. I am beyond angry with your useless site. I, clearly, will never use your site again and I will go out of my way to badmouth Airbnb and advise anyone who asks me not to use Airbnb. I will spread this experience we have had as often as I can. My only hope is that it will cause some people who might otherwise use Airbnb, not to. I want to thank you for making a stressful time even more stressful.
Best app when traveling on a budget 5/5
Seattle Host 2/5
By cl po
My experience has not been good. Your site is not user friendly. I can never logically find what I need. I have called 3 times trying to get the app to work so I can communicate with travelers. Your customer service people are untrained!
Literally doesn’t work. 1/5
It won’t let me book anything. It has error messages or just doesn’t load.
App needs attention 2/5
The photos are greatly magnified and thereby cropped, compared to the website. So I can’t even use it to search. Even here on this page if you click app support, it take you to AirBnB support, not app support.
Strongly agree with the user complaining about the lack of distance filters
They sell you a pipe dream and when you complain they say we will investigate and sure enough nothing results in your complaint. They do not care about the end user. Horrible experience will never ever use again.