By linda sonrisa
Thankful with you Marianela & Zee
The perfect traveling app 5/5
Thanks to AirBnB, I haven’t stayed in a hotel for YEARS. Cleaner, cheaper, and an overall better experience!
Cost of having fun and staying in a nice place 5/5
By Angie Mills Mc
We’ve used Airbnb twice this year instead of staying in a small hotel room and looking at 4 walls. We’ve saved at least $125.00 - $150.00 each time we’ve used Airbnb and had the entire house. Can’t beat that!
Can’t edit payment method 1/5
Can’t edit payment method on iPad or iPhone, please fix this. Whenever I tried to log in via web browser, it automatically opens up the app, and you can’t edit payment method via the app.
Don’t Use Airbnb! 1/5
I booked a room in the beginning of January for February and the day before my check in date Airbnb deleted the whole account and cancelled the reservation that I PAID MY MONEY FOR with no reasoning at all I called three different times all they would tell me is they don’t know and that I’ll get my money back in 5-7 days. Then I booked again and it comes to the time I’m suppose to check in and no ones answering I called the host text the host and all she didn’t answer so I called Airbnb ONCE AGAIN and they only told me to keep trying to get into contact and they will call me back in 15 minutes and finally the host contacted me saying she thought it was cancelled Airbnb contacted her saying that the page was deleted again with no explanation. I have lost over 300 dollars that I needed and no I have to wait 5- 7 days for all my money and I then had family from California come to visit with no place to stay it’s so unprofessional and they don’t tell you anything or give you a reasoning for anything I would rather get a hotel
Ease of use/ terrific offerings 5/5
Airbnb is such a wonderful alternative to hotels and motels especially for large groups. There’s always bargains!
Gawd awful search interface 1/5
There’s zero ability to sort your searches. So I guess the expectation is that you have some basic filters to use, but then spend hours sorting through listings with prices and ratings that are all over the place. Ermm, no thanks.
Great, but a few tweaks 5/5
This app is great and easy to use and maneuver. Everything is laid out in an accessible manner, and the payment is secure. However, I can’t change my card info for payment or even witch to PayPal at the moment - it automatically only registers my old card info when I try to change it. An update to fix this would be great.
The AP is more flaky than I would expect 2/5
By Bob & Liz S
I have more problems with this AP than I would expect and have to save and re-enter often, especially when using my cellular connection.
We find it irritating that the AP does not allow us to filter locations by distance—it should not give us everything within a 30 mile radius of where we want to book, but let us select locations on the basis of distance from the location we specify. it should begin by showing things that match our filters and then allowing us to expand out if we choose rather than making us view things that do not fit.
Airbnb the best way to travel 5/5
We have stayed in 12 different Airbnb’s while traveling thru NZ. We chose different styles & locations of Airbnb’s, with the intent of getting the best feel for the people & places of NZ. Successful! Best way to visit this beautiful country! We met so many wonderful New Zealanders! I recommend Airbnb to get a diverse & personal “taste” of a country & it’s people!
We had a week of fun 5/5
Great host and love the location. Thanks for having us the whole week.
Beware of extra fees..... 3/5
I used to favor air b n b for travel over hotel all the time! But it seems the “extra fees” have exploded over the years. I just tried to book a place at $80/night that wound up being $160/night after all the fees. And not everyone has the same fees or the same amounts. It’s really a crap shoot. But beware of the “crap” 😂
Still the same great app
BEWARE and be careful! They are not responsible for anything and would not even reimburse you for fake descriptions of properties that would lead to ruined vacations. I will definitely choose hotel over arbnb next time because of at least little bit more accountability that with random strangers.
Air B&B 5/5
The very best site for travelers.
Updates break things again 2/5
By Melvin Willis
Photos send sideways now for a while; no longer allowed to send check in instruction link; text vanishes from message window when backtracking; message window still maddeningly tiny we need some space here man it makes it hard to communicate and we use the feature constantly come on! Will you hire me to do your UX you need to.
Erasing critical reviews! Updates every day! Lots of one star reviews but noticed that quite a few were erased the next day to distort the whole picture and make it look better than it really is. Scammers!!! The bar graph does not even show one and two stars! Don’t fall for it, they snub critical input!!!
I love this platform!! 5/5
By Nancy Roussos
I I l
Great App! 4/5
The app gets slow and glitchy sometimes
La verch 5/5
Es la verch
I love Airbnb 5/5
Better an easy to book a Airbnb instead of a hotel room
Good stuff 4/5
By Ky McFly
Would really Luke to use Apple Pay
App en IPhone mucho peor que en Android! 1/5
Hola, hace poco cambien de teléfono a un iPhone y tengo mucho problemas con la app, funciona mucho peor que en Android;
1ro en la lista de chats no me dice de que anuncio es el chat , lo cual me hace tener que entrar y dale información cada vez.
2do cuando entró a un chat muchas veces arriba en lugar de salirme el nombre de la persona con la que hablo me sale el nombre de un coanfitrion o del anfitrión principal, pero otras veces si sale bien, algo caótico y confuso.
3ro Notificaciones malísimas, si no contesto al momento pierdo el chat de la persona que me escribió muy rápido, no se distingue bien entre los nuevos o los viejos.
4to no se que huésped me ha echo evaluación y cuál no.
Dangerous and will leave you stranded in areas you don't know 1/5
Google all the ways you can get banned as a guest and tell me you're ready to be completely booted from the app, your reservation, and your plans in a foreign place you just spent thousands of dollars and days getting to. That's my experience with air b n b:)
Airbnb just keeps getting better and better! 5/5
I love Airbnb!
I had had previous issues with the phone app not providing full service, but it has greatly improved.
As a single intrepid female explorer, this service has enabled me to travel with confidence. The people I've met through Airbnb are indeed a community of open hearts, eager to make the wide world available to others with similar hearts, similar happy ambitions.
Not very happy with the app right now. 1/5
By Isaac Yukner
Me and my friends are trying to rent a house for a little get away from work. We are all above 18 which the app states is their required age to rent. We have now reserved two houses in which the hosts have denied after the fact, because of us not being 21. Even when the houses have no age restrictions? It’s becoming a very large pain for all of us.
Traveler & once a Host 5/5
Airbnb is a great way to travel and Airbnb stand by there reservations and issues. Airbnb will always work with us if something goes bad!
Best App 5/5
Airbnb is hands-down the best app
Absolutely Awful 1/5
They scammed us out of money. We were mislead on a booking and when we canceled they refused our full refund. The listing was for an entire house and ended up being right under the house these people were living in. Airbnb refuses to acknowledge that it was the hosts mistake and will not refund us in full. I highly recommend you just keep scrolling.
Too many updates 2/5
Make it stop!!, Can you please stop publishing updates multiple times a week? At this rate I’m tempted to just dump the app
App is not working at all on IPhone 7+ 1/5
By jose. casillas
Phone is not working at all, nothing will load.
Good app, but could use some tweaks. 2/5
By SS Rat
Note: This review is for the AirBnB app alone, not for the company and their service.
I've used the AirBnB app both as a traveler and as a host. It does everything it's supposed to do and is good for quickly checking the progress of my AirBnB account.
So, all in all, I rate the app highly. But I had two issues with the app.
First, after rating a guest, the app leaves the user at a dead end! Two buttons, "Got It" and "Take a quick survey" but neither choice lets you leave the page when you're done! The survey page appears to overlay the app page and it has no 'close' button of its own. I have to actually kill the app each time and restart it to get out of the feedback page and continue. Annoying. It makes giving AirBnB feedback a chore. [So I quit doing the survey after I rate my guests since it doesn't appear to actually DO anything except trap me on that page.] Note: the tablet version doesn't trap you like that.
Second, I thought the app icon on the screen used to alert me when my AirBnB account needed action, for example a new booking to be approved or a message from a guest or the company. But now I have to check for messages in my email or open the app to see if anything has changed. Note: I checked my phone settings and the app is set to allow all notifications so that's not the problem.
Once those pesky bugs are fixed I'd be happy to raise my rating.
Wakes me up in the middle of the night with advertisement notifications... Deleted.
I can’t access my account 1/5
I have been trying to Log in for days and the app won’t let me. I even use my phone number and it just refreshes.
I’D GIVE -10 STARS IF I COULD 1/5
I’ve been using Airbnb for some time now. I’ve booked with them in the past, and had no issues. I tried booking a weekend getaway for my fiancé as a birthday gift and both myself AND my fiancé’s accounts were DEACTIVATED for absolutely no reason. And we’re unable to reactivate the accounts, or ever make a new one in the future. Oh but they didn’t have a problem taking $350 out of my bank account before doing so!! This business is a pure joke. Tried contacting customer service and received nothing but the response of “we’ll contact you in 24hrs” and “we consider this decision final”. I advise everyone spend your vacation money elsewhere instead of risking your time AND money on this pathetic excuse of a company.
rip off 1/5
This used to be my favorite way to find accommodations when traveling. Now there are so many fees that are not shown when originally booking a place. It is such a rip off. Never planning on using this again.
Doesn’t work 1/5
After my first use I was never able to log on
I deleted the app. Redownloaded it and still wasn’t able to log in. Please fix whatever issue this is.
Not my favorite thing 1/5
I was always hesitant to use this app because of all the extra fees hosts would impose. Booking fees, cleaning fees, etc. More than 1 location has extra fees themselves out of my business. I’m used to staying in hotels where CLEANING is included with the rate and it’s just been simpler and cheaper to book a hotel room. However, when I started doing more international travel and interested in experiencing these countries similar to what the locals experience, I’ve tried booking through the Airbnb app. My main criticism at this point is how quickly they take funds versus how slowly they release refunds. And the issue is not with my bank. Airbnb is holding my money. Nevermind that, by them doing this, might prevent someone from booking another place. Just ridiculous for them to keep funds for so long. I can’t recommend them or this app to anyone. Stick with hotels. I’ve had to cancel hotel reservations before and didn’t lose anything. Funds not even taken until the day of check-in. I booked the Airbnb a month before scheduled check-in and cancelled immediately. Almost 3 weeks later and I’m still waiting for my refunded money. A whole mess.
HORRIBLE , NASTY, RUDE, GREEDY 1/5
I have had the worst experience booking with Airbnb they have no pride in their company and do not care about their guest. Their customer service is a joke. They state they are just “a platform” and do NOT check out the places they advertise. The safety and cleanliness of a home is not their concern. ALL THEY CARE ABOUT IS THE MONEY” it’s impossible to get a refund if you do t up and leave that night. Under our circumstances we could not just up and leave at 3 am when there was a event center( not advertised) right below the home having a rager untill 3am when I called the day I checked out and summited the most nasty picture they said due to the fact that I stayed I can’t have a refund. I was told I would get a call back 4 times and have been dealing with this for over 2 weeks now..... I wouldn’t recommend anyone to stay at these homes as they are not worth it. They are not inspected and they are not up to city code as far as safety.... they don’t have to be per Airbnb case manager jasper. It’s not their concern if the home is safe or clean. Do not ever book with Airbnb!!! WORST EXPERIENCE OF MY LIFE!!!!
Fraud transactions from Airbnb. 1/5
This service create fraud payment operation, and nobody respond why, and what to do with it. Airbnb charge me without any reason. I add my credit card, and after few months they withdrew from me $100. I wrote them in all contact form bun answer - is silence. Be careful with theme.
I had a little trouble figuring out how to book my 1st stay in an AirBNB. I found a great little guest house to stay in for my son’s wedding. The owner of the property is so sweet, and easy to work with, even after I had to add an extra day to my reservation. I’m excited about my sons wedding, and now have a great place to stay and it’s only a mile to his wedding.
Really bed experience more then one time 1/5
Air bnb wil not give you any kind of service in a case of a problem!
I was trying to get assistance for more then 3 hours !! Nobody’s really care.
I came to apartment and the bed was full of hair and crumbs and I was needed to run between air bnb and the host for more then 3 hours. And both of them just make me feel like I’m a joke !!!
Airbnb trick new users and doesn't give promo credit 1/5
I invited 2 separate friends with my referral link, both for them and myself to get credits. Neither of them used Airbnb before and signed up with my invitation link. Now Airbnb tells them they don't qualify because 'it looks like they had an account before'. The app clearly says they 'Joined in 2020'.
Yes , i had worst and the best experience with Airbnb . Totally depended on the amount u spend , host , your luck .
App doesn’t work 1/5
By Lists I do like
I sign in and after one second at the home screen it signs me out and I have to sign in again. Seems like the app is broken
They only care about the host! 1/5
Pretty simple.. It’s a huge business that only cares about money, and they wouldn’t make money if it weren’t for hosts. Therefore, they will protect hosts, under any circumstance..
I had a horrible experience, and they went with the host... and I’ve heard similar stories.. this is after staying in numerous airbnb rentals around the world... used the app for 5 years... they will not get another penny from me. There’s other options....
Deactivated my account 1/5
So I’m not sure what happened why Airbnb decided to deactivate my account I’m waiting on a response but I was in the process and had plans set and ready to stay at a homeowners place I paid a portion of what they wanted and had it set for the rest of the funds to come out of my account at the schedule time through this service I went to check and see if the homeowner possibly sent me another message prior to being excepted to stay at their house and all of a sudden I couldn’t log into the app at first I thought it was an app issue so I deleted the app and then downloaded it back onto my phone and the problem still continued so I decided to try and login to my account on the internet when then the page redirected me to a page disclaimer telling me my account was deactivated and if I would like further information to why this happened to send in a request to receive an email upon the reason for this action the situation is weird I have no idea why this happened I’m a first time user to try and use the service and it started off kind of choppy because some of the places I tried to request had sent me were going to be occupied for the dates I chose but they were showing up on the list when I was looking for a place in the location it was set for but as far as it goes for my first experience there wasn’t one and the start of what I was hoping to be a good process through a service that I heard was good was rejected as of right now I’m not recommended nor promoting this service to anyone if someone tells me they are using I will be giving them a warning that their account can possibly get deactivated.
Worthless app 1/5
I can never get this app to work, it’s always saying that there’s no internet connection.
This is an update to my previous review: this app is still worthless, use the desktop version to avoid any headaches.
By Alena Shal
HORRIBLE HORRIBLE HORRIBLE they are LIARS customer service is so bad that it should be non existing I called with an issues requesting help they are so lazy and ignorant it is not even funny 1 star would give them 0 if I could