The app works sometimes 3/5
Most times i have to delete and re download the app because of connection issues. Wether I’m connected to a solid WiFi connection or using my own data it still cant connect. But on the website it’s fairly seamless to use.
NOT USER FRIENDLY 1/5
By Tanis Girl
So, there are SO many problems with this app. I can’t go in and change my payment method (all I can do is add and not delete old ones), I can’t access to change my personal information. Apparently, I need to access it through my Facebook account -which I’ve had for so long that I don’t remember my username and password anymore. So, in order to do so, I have to thrash with changing everything with my Facebook account FIRST.. BEFORE I can change anything in my Air BnB account. In this day and age, this shouldn’t be this complicated nor frustrating. One SHOULD be able to simply log into their account, got to profile, select the edit option, and change whatever needs to be changed. It should be THAT seemless and fluid. I HIGHLY recommend that if you get this app, DONT use any social media apps for log in options!!!
Was better before the update. 4/5
App has issues since the last update. When you click on the progress tab, I receive an error message when trying to view the earnings and views category. A small message appears saying that there was a connection error after about 30 seconds.
Beware of potential fraud!! 1/5
I re downloaded the app after having used it last year without a problem, this year is a different story. I was browsing places to stay. Didn’t take but less than 24 hours for a hold to go on my credit card. Someone was trying to charge $821 on my card from Air BnB. My bank informed me that the majority of fraud they see is from the Air BnB app. I could not believe it. I had only used the app for maybe 5 min casually browsing.... and someone managed to steal my credit card info what a shame. I’m glad I have a great bank security that caught it as suspicious activity ! I deleted the app and will never use it again.
My last experience with Airbnb last year wasn’t great either. The Air BnB we booked had bed bugs so we rushed the heck out of there and called their support center only to be shuffled back and fourth for hours with no real solution and no one really caring about our situation. We were stranded on the streets of New York trying to get this situated and a new place to stay. Their customer service did not give any care to the situation and after shuffling us back and forth from rep to rep they started avoiding our calls !! I could not believe that they didn’t want to refund us our money even after showing them pictures of what was clearly bed bugs. Ridiculous app and ridiculous company who does not care about their clients ! Luckily we had an emergency credit card and charged a room at a local hotel. When you are spending $500+ dollars in rooms and housing I should expect them to care ALOT more about their customers and make situations right . After fighting with them more we ended up getting our refund a week or two later. Please beware !
Some features rarely or never work! 2/5
I use the app every day. Most of it works, albeit very slowly. However, the Progress tab only works intermittently and then when I click on the monthly earnings, it NEVER works,... there’s always an error saying AirBnB is temporarily unavailable and that they’re “working hard” to fix the problem! Apparently not working too hard!
It’s ok 3/5
By Sbc Girl Gang
When I first got the app it was ok worked fine booked a room for my first stay now I’m having all type of problems with trying to access my account. I was locked out and then come to find out they deactivated it and will not tell you the reason they make you wait days to speak with some one about trying to get the problem fixed and it’s a big hassle. You shouldn’t have to keep having security problems and having to call everyday to make sure this is the right person.
Savannah & St. Augustine 5/5
By MBLMatthewTheWeirdo 😉😉
Just had 2 terrific Airbnb’s on our trip!
Terrible Service! 1/5
I used to love AirBnB until now. My wife and I recently rented a place for a family getaway we were going to do this summer. We put a large downpayment on a place only to figure out that the cabin would no longer work for us. We contacted the owner of the cabin who said she was more than happy to refund the money because we were so far out from the rental date. AirBnB, however, refuses to return the downpayment to us which, by the way, the owner hasn’t seen a dime of either. We are still dealing with this ongoing issue that AirBnB customer service has been no help in.
AirBnB: you have my money...and you are trying to keep my money undeservingly. I will not be using your service again and I hope this deters others to do the same.
Watch out 1/5
They sell your email address to spammers. Very irritating.
Best App 5/5
Its the best app for travelers and really helpful
Using app 2/5
By Phu Nguyen
I like what the company does but I have so much trouble with the app. Most of the time it shows an error message and won’t load anything
Ineffective App and confusing 1/5
This is a frustrating app and I ended up deleting it. It you only use the app, maybe it would be better. I made the mistake of booking on a desktop and nothing sync’d with the app. Other travel business always ensures this feature and it’s surprising that AirBnB does not. The app doesn’t even allow you to search for your reservation if you didn’t reserve via app. So basically it was useless for this trip.
The app is basic. Search for a location and you can book or communicate. Keeping it simple makes sense, but make sure one platform can talk to the other for the user.
Suggestion: Sync up reservations so they are searchable.
I loved it. It was better than Cats. 5/5
Best way to stay when you’re away. Better than a Hotel, Motel, Holiday Inn. Great app, super simple & user friendly.
Currency flipflop 1/5
The app changed the currency of its transactions without any warning or signal until you receive your bill. My transaction costed me an extra 20% due to a technical glitch that customer service cannot explain.
Their answer to me « we don’t know. We don’t have an answer for that type of issue. We are sorry. » and I don’t get reimburse. Not cool.
Watch for the currency swap.
Occasional issues loading 3/5
Great but needs updates
Nice app 5/5
Yeah I have had great experience using Airbnb. Thanks so much for this invention !
Boycott Airbnb! 1/5
Shame on you for allowing yourselves and Israeli settlers to profit from property stolen from Palestinian families in the occupied West Bank and listing them on your website!!
Muito bom 5/5
I’ve rated it as a two star for the simple fact that I downloaded the app to assist me finding a place reasonable when I travel which is the purpose of this app. However.. somehow my phone number that is attached to my account has been hacked. I sent an email reporting I have no places to rent and I am receiving messages for people wanting to book. I was asked to screen shot the messages which I did, and they “looked into it” later I received a thank you letter we have looked into it and if there are any other problems please reach out! Well as fate would have it Levi is wanting to book and another message was sent with the message of sometimes people don’t change their phone numbers on their old accounts.. I was like you’re kidding me! I’ve since deleted the app and will opt for a hotel for future stays!
By midland mike
Very life saving app
Great Value! 5/5
By Sir Leland
Such a good find. Everything you need. Definitely recommend.
The app does not work 1/5
I am unable to perform any actions within the app. After updating it now won’t even let me log in.
By wally wiz
Great places to stay in great locations for great prices .
App just stopped connecting to the network 1/5
Great Concept Offering Great Value, But..... 1/5
This service is a great marketplace tool putting consumer purchasing power back in the hands of the consumer, and giving property owners a way to make income on their idle vacation properties, but the constant errors regarding searches, never ending bubbles that spin endlessly while the APP is searching, never yielding a result of my search, and error messages when contacting property owners/managers is completely frustrating. I’m new to this APP and service, and would love to use it more, but if I can’t get search results, I can’t book. Yes, my iPhone and iPad Pro are new, and updated. Please fix and stabilize this APP. Thank you.
I was very upset that my Airbnb canceled my reservation with no explanation less than a month before my vacation overseas. Now I have to settle for a place more expensive with less to offer. This is the second time Airbnb has canceled my reservation. Very upsetting!! When I called to speak with customer support, they were too busy to speak with me and said they would call me back. I have yet to receive a call, as time is getting closer and closer to my vacation. I’m probably better off booking with another company.
Do not be accomplice to war crimes boycott Airbnb. 1/5
I am deleting Airbnb because I refuse to support any business that support injustice anywhere particularly on Airbnb decision to halt its promotion of Israeli colonial settlers who rent out rooms built on internationally recognized stolen Palestinian land which is a war crime according to the Fourth Geneva Convention. Do not be an accomplice to war crimes and Israeli apartheid! No to supporting war crimes.
Housing discrimination? 1/5
One gets the impression that there is, de facto if not de jure, latitude for housing discrimination on this app. May give up on this.
39th consecutive update since 2017… 1/5
By Chris Hong
…with same vague "What’s New" description (visible in "Version History"). Yet negative reviews with specific description recur because it’s unclear what bug (if any) was fixed.
Host Calendar 4/5
A suggestion is to show calendar rates using a mobile device. Currently, you have to click on each day to see rate. Maybe for unbooked days show the daily rate.
No network issue 1/5
Says no network even though I’m on both cellular data or my WiFi.
New update messed up the app, can't see listings anymore.
Worst company/app ever. 1/5
Don’t do it.
Internet issue? 1/5
I have continuously got blocked from the app because of internet issue, but my internet connection is good in other apps and every websites......
STAY AWAY FROM AIRBNB 1/5
By AK-47 CCCP95
Such a horrible experience, I’ve booked my very first trip to San Diego and decided to give Airbnb a shot to find a place to stay. After booking it, I called there customer service for a few questions I had, they went ahead and answered my questions and that was that. Well 4 days later I get a notification from them saying my reservation has been canceled, I started finding out why and they said I have canceled it, then they care to a conclusion it was from the call that I made about my stay 4 days prior, now I’ve got 3 tickets without cancelations and no place to stay because of what they said “our agent made a mistake”
Good app but needs improvement. 3/5
By Tionna Damani
I booked a trip for next weekend and have only paid the deposit. Airbnb needs a button to allow me to pay the rest. The rest of the payment was due a week ago and for some reason, it couldn’t take it out of my bank account even though i had more than enough. I checked with my bank and everything is fine on that end. I believe it is issues within Airbnb itself. My trip better not be canceled and if it is, i will need all of my money back. This is absolutely ridiculous.
Promoting Stolen Homes 1/5
I can’t I’m good faith support a business that is actively promoting stolen homes in the West Bank of Occupied Palestine.
Airbnb is helping to colonize Palestine 1/5
Airbnb profits off of the occupation of Palestinian lands. Would give 0 stars if I could.
#Deactivate Airbnb 1/5
You are complicit in human rights violations and displacement of war refugees as long as you profit off of the displacement of Palestinians from their Homeland.
Airbnb rents stolen land!! 1/5
By Dabber King
Airbnb has once again started renting out stolen land in the Palestinian Territories and profiting off Israel’s crimes against the Palestinian people. I can no way support such horrific crimes and Airbnb should be ashamed!
Left with no place to stay 1/5
We booked a home, and confirmed with the host. Our destination was 8 hours always, so we stayed in a motel for a night on our way there. The night before check-in we received a message that our reservation had been canceled. We found out that the host did not instigate this. It was due to a violation of their terms of service. We can’t imagine what it was. We talked on the phone with their customer won’t tell us or do anything about why they canceled it. They also are unwilling to compensate us for the inconvenience. If you want to know you have a place to stay, your better off in a hotel. If I could give them negative stars, I would. They have lost our trust.
Horrible customer service 1/5
By Gf fb4$!(:6):&gbn
So many issues don’t know where to begin or where to end. Just flat out bad.
Terrible site/ company - no stars 1/5
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay.
Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Refusing to fix known issue for hosts 2/5
As a host and someone who travels significantly, I use the Airbnb mobile app to manage requests and bookings. About a month ago I contracted Airbnb because there was a persistent issue with an error message saying “no known network” despite excellent connectivity on WiFi and cellular. When I contracted them they said it was a known issue but had no timeline to fixing it or addressing.
Since that note, in hopes that it was fixed, I have done all of the small upgrades. However, still unable to use the app.
Worthless app 1/5
I’d give 0 stars if I could. I’ve never had so much trouble from one app before. Every single time over tried to use this horrible app it always tells me that my card couldn’t be accepted. Called my bank multiple times and found out my bank was approving it but your P.O.S. App isn’t? Hm. Also when I finally am able to book something it always tells me I’m not approved to look at my trip details even after receiving my confirmation email. This app is a waste of time
Very slow and buggy for hosts, few improvements over past year 3/5
I love Airbnb and love being a host. I’m a superhost who uses Airbnb to rent out our vacation home full time. Our place is busy, so I use the app most days.
The app is super slow and buggy, despite having particularly fast WiFi. For example, when you try to see what your earnings are looking like for future or past months, it hangs indefinitely. Sometimes it eventually takes you there (after several MINUTES!), sometimes it doesn’t. It’d also be nice if we could see past months and years (occupancy rates, total earnings, etc) more easily and without limits.
Functionality isn’t as bad with messaging fortunately, but still, the app is often clunky in functionality. When I first became a host I was surprised at how clunky it was for a forward thinking, well established, seemingly tech savvy company it is. I’ve eventually gotten used to all the quirks, but it’d be nice if they invested in making their app something that functions powerfully, easily, and intuitively for hosts
If I could give one star, I would. 1/5
I downloaded this app 4/11/19 and I woke up this morning 4/13/19 to a charge of 356.24$. The instability of this app is alarming.
I place a reservation and they cancel it. Didn’t know they run background checks. They don’t send me my money back been waiting over 15 days they message me on Airbnb app after they discontinue my account now not only I’m fighting for my money I can’t see my account and the messages they are sending me... this is bull crap. Stay away for this app.
Deceptive Pricing 2/5
By Grumpy American
App doesn’t list the actual cost of a room. Cleaning charges and service fees need to be included in the price of a listing. Shady, shady, and I’m more likely to just go to a hotel as I’m tired of this deception.