Una esperencia única 5/5
By Delgadillo G.
Fue un tur muy agradable , no fue acarrereado, muy paciente. Con mucho gusto planearía otro tur con ustedes . Muchas Gracias 😊
Love Airbnb 5/5
By Sonoma Chef
I just love Airbnb services. Whether I am hosting or traveling it’s always a great experience. Nice to get away from the average hotel and stay someplace more personable. Thanks Airbnb you’re the best
Same cliché over and over 1/5
One star for the same repetitive cliché release note. Tells you something! 57 times the same! Dense developers, that don’t know what they’re doing. We have no idea what’s going on! App was working fine before. They could screw the app up any time. Most recent reviews are one-star now.
Excelente App 5/5
Es una excelente aplicación, ahora me quedo en un Airbnb en todos mis viajes.
Crap - can’t contact anyone Keep getting codes texted 1/5
By ex Bayswater Julie
I can’t access the app and keep getting codes sent to my phone to log in. Obviously someone is trying to access my account for days! There’s no help email nothing.
Horrible for help
I am frequent user of the service providing this site. During this time I had problems twice with hosts and the site solved them as soon as possible. Last time even the site partly refunded our staying at a hotel, because we did not like the property we booked and as a gift airbnb did so.. I’m pretty sure my cooperation with this site will continue and it’ll be fruitful for the both sides
750 Dollars Wasted With No Support 1/5
As a birthday present, my wife reserved a house for us to stay in for a mountain bike race in September. Upon later receiving military orders to Japan and having a surprise family member wedding pop up that weekend, we had to cancel the reservation. Air BnB and the owner would not issue a full refund, despite being four months away. 750 dollars was kept between Air BnB and the owner regardless of our situation. In my humble opinion that’s a harsh punishment for no services rendered and four months to re-book the property. Air BnB has lost our long time business, I ask people to not support these types of business practices.
Worst Booking App EVER! 1/5
If I could give them a negative review I would. Their customer service is horrendous. They say one thing and then do another. They make promises to you and then deny it. Had our BIG reservation cancelled on us with less than a month to find a new one and were given a coupon that we conveniently couldn’t use because the new place didn’t meet their “criteria” for the amount it needed to be. With less than a month out from our event, almost every place was booked that would fit our group size. They then told me they would apply the coupon back to my credit card instead and then changed their minds and said no. Such a crap site. If you want something reliable, do NOT use this site!!!!
Worst app ever 1/5
I have downloaded this app multiple times and NEVER had it work! The first time it downloaded I let it search for something for 10 minutes without a single result coming up. I uninstalled it and tried to reinstall with the same results. I had my wife try it thinking it might have something to do with me or my phone because no app could run this poorly and still be out there for use and she had the same results on her phone. My suggestion would be to find a different app that will actually help you find a place to stay and not waste your time.
Customers are NOT number one 1/5
By Mrs. Lynn over
Do not go with this app they will take your money they’re not about Customer!!!
Quality decreasing, prices sharply increasing 1/5
Airbnb used to be the best, and one of the most affordable ways to go travel and lodge cheaply and or see amazing new places with fairly priced lodging and well upkept places. However it’s just become a room listing place with ever increasing rates and fees that hotels are becoming better deals! The quality of places, owners, and especially the quality and pricing of rooms has become terrible. Prices for garbage places match or supersede much more quality places or even hotels. The b.s. rules of all these listers as well as all the fees have made Airbnb a non-starter, it’s such a hassle and at the end of the day you’re not really a guest on vacation at most places, you’re walking on eggshells trying to act proper on a holiday. Idk how the quality dipped so much, how the prices have spiked globally, and why it’s such a headache to sift through trashy places or fee riddled or tourist tax places.
Fun experience 5/5
We had so much fun. It’s a great way to experience the Plaza and find things that we might not have seen. She had us compete husbands vs wives which made it even better. We highly recommended this experience.
I had to cancel a reservation a month in advance and they still charged a fee when they said there was a full refund policy.
Push Notifications are Glitchy, amongst other things. 2/5
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me.
Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Slow and Clunky 3/5
App oftens needs a while to think and load up. Sometimes it'll freeze and crash. Other than that, does it's jobs.
Cancel last minute 1/5
The air bnb host cancelled a week before my trip. Air bnb didn’t do anything about it. If I was to cancel they would charge me but the host is allowed to do that.
The app never loads on my phone plane Verizon LTE network. I have to have WiFi in order to make a review or book a place. This bug needs to be fixed.
Shame on Airbnb 1/5
Airbnb is great when you don’t have problems with them. If you ever have a problem with a host— good luck with that. Also, your information is not secure on this website and dealing with customer service is a pain in the A. Someone successfully breached my account and trying to get Airbnb to do anything in a timely manner is impossible. Even when you have a problem with a host, they make you wait an HOUR in poor conditions before doing anything. Their customer service for personal data information breach is the same. Nonexistent. In an era where there is such sensitive data, Airbnb should do a better job protecting its customers.
Horrible service when airbnb is at fault 1/5
I use Airbnb because if find one of the cheapest place to live. I have use it many years on business and booked over 50 rooms with them over the years.
Sometimes I would make a mistake and accept the refund policy and pay for hotel I cannot go to because it is my mistake. However when Airbnb have a software bug on the iPad they are really rude.
I tried to book a room in Saigon for July 19 to 26. I logged in through my facebook account like I did for the last 4 years. No problem. However, after I book the hotel it gave me an error. “Error. Unfortunately there is a connection error preventing your request from being sent please try again.” So I tried again 3 times. Luckily i saved the screenshot on my iPad. I found out that they charged my credit card 3 times.
I try to call in Airbnb that is when my problem started. For 3 booking at the same date in the same location they are trying to blame me for the error and wanted to charge me service fee to cancel. After I showed them the screen shot of the software bug the customer service rep was still very upset at me. Even I proved to them it was their error I had to apologize to the customer service rep or she was going to cause me problem with their refund. So after 30 minutes of phone call being transferred a few times, I got no apologies from them and I had to endure the bad attitude of their customer service rep. They left the call with we will get your money back. Between 10-15 days.
This would not be an issue if the customer service rep was nicer and accept it was their fault. I had no apologies and through out the whole conversation they made prove it was their fault over and over again. They had a take it or leave it attitude. I think the issue could easily be resolved with
1. Take responsibility for the program bug
3. Refund the money caused by the software bug
4. Give me a coupon for my trouble because of their software bug.
Son’s wedding! 5/5
By Casey & Billy
This place was perfect for a very large family. Very spacious, very clean, and patios were great! I highly recommend this place! You will not be disappointed!
Am I the only one here with problem with this APP? Never works 1/5
This app never works. How does this company do business
Honestly the amount of people on this app who scam others and write bad reviews are concerning. They’re using it to get money from the people who stay in their places, and just overall there’s no way to see if they’re lying or telling the truth. Just a thought AirBnb!
The worst app that i booked from it
The app gave me 72 hours to pay or until more days but suddenly the owner didnt have the patient to wait that long and cancelled my reservation and now i need to wait for 15 days to get my money back !!!!!!!
Its funny app because owners can cancel anyone’s reservation for no Payment also ita funny that i pid 2000 and whats left 1100 to pay in full , and suddenly the owner cancelled it and refunded the money because they are not patient
First and last time using the app , until the policy’s change
App Issues 1/5
The app will not load at all on my IPhone 6, disgusted.
Coming from the US, we place a priority on quality and professionalism. We were very disappointed and dissatisfied by the service we received when tracing to Australia. When faced with a conflict with our host, we were passed through to several customer care managers who brought further confusion and was little to no help in resolving the problem.
Need to be able to switch equipment via the App 5/5
It would be nice to be able to switch equipment (i.e. bikes) via the App. From road bike to mountain bike, depending on the ride. Having to use the Web page is really not very user friendly.
Don’t get it. 1/5
Worst service ever.
I have found some of the best homes and hostess ever! Highly recommend
By joyce mallory
We loved it!!! Private,comfortable, really nice dock to lounge on water too! Swim or tube. 💕
Back to a hotel? 3/5
By Hotels are better?
We have had some amazing Airbnb experiences but can honestly say we have had an equal amount of terrible experiences. The bad include arriving and hosts double booking on another site, hosts not checking their reservation and being oblivious to your arrival, ground floor apartments smelling of sewage, apartments smelling of overpowering deodorizer, pillows and bedding covered in sweat stains. Unfortunately the bad experiences have outweighed the good and we are considering staying in hotels in future with the exception of renting a whole home to stay with friends and family. The Airbnb concept was great when pricing was aligned with what you got. Hotels provide a standard and pricing Airbnb simply can’t guarantee. Disappointed customer!
Explore Something Unique 5/5
Not only do I host, but frequently use Airbnb when I travel to neighboring cities. The affordability is fantastic, but what I enjoy most are the unique experiences I have while exploring cities through booking on Airbnb website and convenient phone app.
From Bed&Breakfast-Type Getaways to Glamping (Glamour Camping), Airbnb definitely aims to please both customer and host.
5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Awful customer service 1/5
If you want your reservations cancelled last minute, and no customer support to help you find a place to stay or refund you, this is the app for you. Terrible customer service and an overall terrible app.
Loon Lookout 5/5
By cheryl -p
This home was absolutely beautiful. The environment was perfect for low key days to chill but close enough to explore the area. Would definitely rent this house again!
Sooo Easy! 5/5
I love the ease of choosing a wonderful vacation home to stay at from Airbnb. The reviews are extremes helpful!
Perfect for my traveling needs and not as expensive as a hotel, and if it is, its well worth it.
The Luxuries of easy Booking 5/5
Really enjoy the simplicity of booking a Room anytime the need arises!
Excelente estadía 5/5
Excelente lugar!! Lo recomiendo!!
I hate doing reviews of stuff I didn’t use for a good amount of time, but I deleted this as soon as I saw that I needed to creat an account, use Google, or Facebook. If it had a way to use the app and pay once I found what I wanted without an account, I would use it.
Difficulty Adding Payment 3/5
Had much difficulty adding payment. Entered information and received multiple notifications ranging from service connection errors (but it was not on my end) to error with my information (though triple and quadruple checked there was no error in my info). I almost gave up and just booked a hotel. Finally, after about the 8th attempt and without changing anything, it accepted my payment method.
Such a Connecting Site 5/5
Love Airbnb... the security, Convenience and Amazing community!!!
I’m searching for a room with two guests. I book that room. It books for one guest. Why? I was searching for and receiving listings with two guests, why not capture that information for the purchase step? Also, the spell checker in the useless welcome message editor blocks the text you’re typing. How would I know if I’m spelling the words wrong? I can’t see what I’m typing.
We’re done with hotels 5/5
By KiKi AirHead
AirBNB offers unique accommodation at a good price wherever we want to go.
Preferred Booking Site 5/5
I love Airbnb- the properties are great, there are a wide range of options and the reviews really help! I recommend for any type of trip.
Giorgio’s place in Rome 5/5
We had a great experience staying in Giorgio’s place in Rome. We were greeted by him and he actually came and found us. We were a little lost. He took time to show us around the apartment and also gave us some good local tips for bus routes, restaurants and places to visit. The house was clean. It is comfortable for 2 people and 4 is a little hard. The location is awesome. Everything is walkable from his apartment. There are rows of great restaurants close by. Would recommend this to friends for sure.
The 2 times I used the platform the same horrible situation occurred:
-Booked a stay
-Accepted and paid
-Immediately get a message from host saying there’s a glitch and the dates I picked were not available.
-My money is already taken in full, at least a week to refund
-Need to scramble and borrow money from friends to get a new place
-Airbnb offers 10% coupon for next booking and does nothing else.
Don’t use this app. This is not a good company. It was sold long ago and is managed by ghosts to do nothing but take money by any means necessary.
Amazing experience 5/5
What a memorable day! Allie did an outstanding job of providing an experience that was at the top of our trip to Australia. Loved the paddle boarding and beautiful spot.
Wiah i could do zero stars 1/5
This app is awful not intuitive i have an iphone xs max and keeps having issues trying to make an initial booking
Horrible Customer Service!! 1/5
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Horrible! Take your business elsewhere 1/5
By go fuvk
By far the most disrespectful support team on the market! They take millions everyday from hard working Americans! There is no limit to the cut they take from every reservation. And to top it all off they have the worst platform on the AppStore littered with bugs, glitches, and just plain bad design. You can’t even talk with any of the developers even if you are a host that gives Airbnb the business they need. Absolutely ridiculous. The best thing you can do is use the retreat app it’s completely free and gives the people the respect, attention, and help they need!