The app/website is garbage 1/5
By MBA fam
I’m tired of writing reviews and nothing gets upgraded or fixed. This is a waste of money! The app or website doesn’t work in my house, outside my house. I’ve done everything they suggested and still nothing. I’m so over this app! Thank you but no thank you. I’m better off buying and alarm system from Home Depot and doing it myself and the same quality of performance. ✌🏼
Add a panic button 2/5
My house was just broken into my wife forgot to arm the alarm and I got the notification my door was left open this app really need a panic button to notify authorities in such a case like this
Good luck 2/5
App works sometimes. Often won’t disarm the alarm for 10+ minutes. Customer services is ok, if you happen to call during the few hours a day they’re open. Good luck on a weekend. Also, are you setting up a new system or new sensors? Are you moving to a new house? Good luck with setup! The instructions included with new systems say to use the Equipment Setup tab, which does not exist at all. So, basically the only time you can change anything on your system is Monday through Friday excluding holidays, 9am-4pm eastern standard time.
Very poor usability 1/5
Have not been able to figure out how to arm/disarm. No help, poor app overview. Hope to get an alternative.
By Lost in the dark buddy
We can never get the cameras to work, ,,,, it takes 20 minutes to trouble shoot, it works,,,,, for about ten minutes.
Doesn’t work when you need it 1/5
Can’t rely on this app all the time. Arm stay doesn’t respond, unlocking time out and doors don’t open... I got home at 3am and I’m lock out. Not good
App does not work 1/5
Does not disarm via mobile app but you are charged for this service
App review 4/5
The app has lots of potential for growth which is very exciting to see what will be activated in the future. It is a very user-friendly app and I love the Geo services within it. The Geo monitoring service that marks our locations periodically is a wonderful feature also. Can’t wait to see what else is added to it in the future.
I’m hooked 1/5
By no nonickname
Don’t like my backyard camera is not on my phone now and have hade a lot of trouble connecting to alarm. System off line a lot. We just got this....
Great app 5/5
By Alexander City, AL
I like this app.
Prairieville, Louisiana 5/5
By 07 COBRA
Very user friendly app. I like having the capability to access all functions of my security system while I’m away.
Great new Alarm app, but needs improvement 4/5
The latest Apple Watch app for IOS 3.2 and above didn’t work and just had 3 scrolling dots that never showed any status info. iPhone was at 11.2.6 which wasn't syncing properly. Had to upgrade both iPhone and Apple watch to later versions. Error handling needs to improve on the app to notify user when it can’t sync or has compatibility issues.
1 not happy 2/5
By 1 not happy
At times can’t get on the app or it gives me a error message, but have no other issues with any other app.
Also having issues with doorbell camera, picture is not good at times have ghost images and picture lagging.at times have sound then no sound.
And like someone else said no panic button on door bell camera that you could set off alarm remotely.
App is easy to navigate and has many features. One suggestion for improvement would be to have an account option for payment... to change payment method for monthly bills, view statements/bills, contract, etc.
Needs update 2/5
Constantly having issues with the app. I have to re-arm the house on average 2-3 times because it keeps giving me a connection error or a time out error
Customer service 5/5
Larry was awesome! He explained every detail and answered every question! Even told me the size of my filter in the attic, and what to do about my dead tree, lol. Would definitely recommend him and his services again!
Extremely unreliable 1/5
The response time of arming/disarming is very unreliable and I rarely successfully am able to do either. It times out more than it connects.
The notification is not working properly either. I have a setting to notify by text it a doer is left open for more than 5 minutes. It sends me a notification more than 5 hours after the event.
Very disappointed with the this app but more disappointing that this is what my security company is using so at this point I have no choice. Considering changing security company for this reason.
Good app!! 5/5
Loving my service 5/5
I have been with InHouse about 2 yrs now. I love the staff! Every one is so accommodating!!!! From Ms. Ruth to Bill and of course the Owner Kody Shed. I have never had a negative incident with any one on that Staff. Customer service, billing Awesome!! ! I have never had any issues with my system and I feel protected!!! I give them 5 Stars for that!!!
I am Very Satisfied with my Service!
Amazingly Intuitive 5/5
That’s all I have to say. Excellent app
Was great for the first six months 2/5
System was great the first six months and then our camera broke twice in less than two months but we had to pay for it. The app only works when it desires with the system. Now have to have someone come out to look at that and haven’t even had this system a year!!! And now stuck in a contract with them.
App failed by terrible customer service 2/5
The app supports a sophisticated system but requires customer support. It is unfailingly bureaucratic that goes through a checklist that blames everyone but itself for problems.
App is convenient, IF I’m able to log in 1/5
More often than not, I am unable to log in. My login credentials are correct, but most of the time, the app says login failed due to network error. Very frustrating.
System is slow 1/5
It takes two minutes from the time someone rings the doorbell until I get a notice. Most of the time people already gone before I get the notice.When I lock the system and drive away sometimes I will be five or 10 miles away before I get a notice that the House is secure. When I'm sitting on the back porch there's enough time for someone to come in and rob me for it let me before I know they are in the house. I tried to cancel my contract but they want me to pay 90% of the remaining five years to cancel I would not recommend this system to anyone.
Does not work well 1/5
By Mrs Sharon H
I attempted 2 times to disarm my alarm this morning using this app and never worked
It needs a panic button 1/5
Where is the panic button
Great but not perfect 4/5
App has a lot of very nice features. One thing it lacks is the ability to simply enter a panel code. Example: would be very handy to be able to enter a 7-1 panel code (toggle chime off/on) from the App.
Great App! 5/5
Love it 😍. It works well.
Well designed and intuitive to use. 5/5
I love this app.
Solid app 3/5
Solid app and home automation ecosystem. I think it has a lot going for it. But the lack of home kit integration is a big issue for me.
Great Service from the person I spoke to the phone and the gentleman that serviced my home.
Provide a Select All button 2/5
Not very happy with all the clips of grass moving. It would be nice to to be able to have a button at the top that I can click that says... Select all, so that you don't have to delete clips by checking them one by one and you can save the clips in question. There are sometimes up to five clips in one minute of grass moving out the sun moving from East to west... 😕
App issues does not work 1/5
By horrible dont get it 2028
One star app does not work at random times. Has been in non working status for 5 days. Can’t set alarm or disarm it
Apple HomeKit integration 5/5
With all the connected IOT. This one Needs Apple HomeKit integration.
Love the alarm.com app 5/5
This app is the best I’d like to see Siri work with alarm.com turning the alarm off and on that would be great. I’d also like to see Apple TV app to have more control of the alarm system as well the only thing u can do from the Apple TV is watch the camera. And i just added a skybell from live watch security and so idk why i cannot view the sky bell from Apple TV or from a computer using alarm.com i can only view it from the Apple alarm.com mobile app. So other then that this application is great love the fast alerts. Seen some one else knock Vivnt. I as well agree Vivint is horrible!!! Very expensive. We went with LiveWatch security which is now Brinks home security and they are great and work very close with the people at alarm.com I’m excited for them to grow into brinks security. And cannot wait to see what advancements they make.
Great app but... 4/5
I would love to see controls by using Siri added. It would be nice to arm or disarm by asking Siri. Other than that no complaints. App works great and the scenes are a nice addition when your panel controls multiple items around the house.
Nothing responds 1/5
I consistently have trouble with this app. Nothing ever responds to what we request, ie. Turn fan on, lower temp, set alarm, etc.
Would not choose this system again.
App not working 3/5
I cannot get this app to unlock and lock the doors
Could have more options 3/5
Just feel like this could do a little more for the monthly fee I pay. Example- I lie to able to add or remove a roommate or ex- roommate at the drop of a sec. but you can only it from the main panel.
Great System 5/5
The system was easy to set up. It is very easy.
Newest Update Won’t Allow App Download on Apple Watch 5/5
See title. Newest update broke app on the Apple Watch.
Update: Developer support alleviated the issue. Rating updated.
Apple Watch control working bad 2/5
I used to be able to use the alarm.com app from my Apple Watch and it used to work properly and quickly. Watch app hangs, takes a ridiculously long time to do anything or just flat out doesn’t work. I have reinstalled the app on my iPhone and watch and see no improvement. The entire reason I have this particular alarm system and monitoring service is to be able to remotely control alarm, lights, thermostats, etc.
Sms messaging 2/5
By Saint Albans 2017
Disappointed that I no longer receive sms messages when doors or windows are opened. It’s peace of mind to know when I am away from house. The current update only messages me if the door is opened for extended period of time.
Continuous monitoring and time stamp were key reasons why I signed up for the service to begin with.
I would have paid more for such feature
I will be canceling and finding another provider that offers such a feature
By The wise Professor
Useless—totally dysfunctional. Don’t waste your time.
K Knight 5/5
Outstanding application and alarm system. Very impressed thus far. And this is a customer coming from ADT. Love my system and the add ons that are available.
Seems to be recording, but the distance needs to be set to 20’ ft. Not enfinaty. I am see movement across the street which is constantly recording &filling up recording space,HELP. My phone. 4402826792. Or. 4402049444
Doesn't Work Like It Use To 1/5
This app use to work fine until after the last couple of updates. Now, it will time out and never set my alarm. I have tried removing the app completely and reinstalling, but it didn't help. Until they get the bugs out, stay away! It's useless!!
By dont trust2468
Before the upgrade I was able to automate my home. With the update it is a hit/miss and I have no confidence the system is doing what I programmed it to do.
Great in theory..... 3/5
The system would be great if it did as advertised. The parts that work, work great. My issues are:-
1) When hustling the kids out of the house and the door is still open, we can't arm system. Or we can, but that door is bypassed. It is annoying having to get the kids out, then close the door, arm the system, then open the door again to get out.
2) The Apple Watch app doesn't work, ever. It will open but not much else. The video button appears, but if you actually go to press it, the app just closes. Every time.
3) My smart socket/lamp doesn't show up on on the app at all, making it completely useless. Sure I can turn the light on from my panel, but the whole point is to be able to control the lights remotely, which I can't.
The app would be a game changer, just as long as you can do what is advertised.
EXCELLENT APP!! 5/5
Super user-friendly! I would highly recommend!