This app is incredibly slow.
Flight 543 Review 5/5
Amazing flight. The flight crew were very courteous and the landing was smooth 😊
Best Airline App! 5/5
Easy access to everything you need and all the info you want when you’re traveling! Best airline app I’ve used!
Alaskian Airlines review 5/5
By Fly Angel wings
Best airlines I’ve ever had never have any delays longer than 30 minutes. Love the service. Love the care that you take and always find a flight to where I’m going under reasonable prices. Thanks so much love love love you.
By Yaya Lui
As a lifelong Alaska resident & Alaskan Native, I’ve always been proud to see that Alaska Airlines plane coming into port. I know I’m going home in style.
I love flying with Alaska. I just wish I was able to get a Alaska credit card :-)
Difficult to log in 3/5
Difficult to recognize my ID
Thank you for excellent help 5/5
I had help from Daniel excellent to help a senior person
App & customer care 5/5
Great all around. On the phone and on the flight, the customer care is very helpful. Thank you for making it possible to travel with clear instructions and accommodation.
Confusing & Buggy 3/5
By SF Leather Bear
Clicking on 1 leg of a flight shows details about a different leg. Trying to change seats, the seat map shows an available seat but when you select it the app says that seat’s not available. Come back and it still shows as available. No problem booking that seat in the website.
Great first time with Alaska airlines 5/5
The boarding crew we’re amazing. Pilots were ready to go. The plane it’s self are clean and the flight attendants are nice. One complaint is the belt isn’t “large hips” friendly. I’m a size 14 and I barely fit and I’m at the end of belt.
Using miles 3/5
I was booking a trip to New Orleans from Seattle and it would not let me book main cabin both ways. So I had to use more miles this sorta pisses me off. It would be nice to know why besides it saying these flights may not be able to be combined but if I choose the first class it’s all good . That’s my rant
Okay app but can be slow 3/5
Sometimes my flu guy ts don’t sync into the app if I book online? App works but can be frustrating
Go typing 5/5
I am always delighted to travel on Alaska Air as the whole staff from check-in to the flight crew is superb. Thank you for always getting me to my destination on time.
Sue Meyer, Lihue Kauai
Hard to sign in 1/5
Password reset not really working. Now I’m logged out indefinitely lol
Great overall all - food ordering broken 4/5
This all is awesome. Longtime Alaska fan. Food ordering ahead of flights no longer works in my app (iOS 16.3.1, iPhone 13 Pro, MLTT3LL/A). Elicits “something happened on end, please try again later”.
I’ve been logging into the website to select food, but would much prefer this to work like it did before. It was super convenient. Thanks.
Mrs Turner 4/5
Some items on the app still left unanswered questions but the contact number was very helpful. The agent was extraordinarily friendly and accommodating.
Constructive criticism 3/5
Hard to get to tickets. This option should be on n for age 1 front and center. Auto fill needs to work because one would have to figure out that their entries are correct but auto fill doesn’t work. Can be very frustrating if you’re in a hurry.
Not sure if I have a seat secured next to my spouse.
Main app does not include adding Wallet Funds at check out! 1/5
By Papa in Sun Valley
Slimiest lost wallet funds!!
Companion fare 1/5
By Fly now baby
Find a way to display the companion fare easily.
Terrible UI/UX 1/5
By Wally H. Dog
Terrible app, full of bugs and limited functionality.
Easy to use 4/5
Easy to navigate. Saved my credit card and personal info from my first trip for a smooth 2nd booking. No fees hidden or buried. The only weird thing was going back to the beginning to try different flight dates, which was slightly (I mean ever-so-slightly) strange. Nevertheless, it’s still cool. In short: If you don’t notice much about navigating and conducting a transaction on an app, then it’s a mighty fine app. :-)
Worked fair 2/5
Can’t select seats reliably…
Price changed 2/5
I had everything filled out and chosen and pushed submit and the screen said “an error has occurred “
I had no choice but yes or no
No did nothing so I had to take yes and start ALL OVER AGAIN
and the price went from $555.80 to $595.80 and it wasn’t my fault
I think I deserve a refund to my ALASKA CREDIT CARD
Extremely handy and accurate! 5/5
By Come fly with me...
The Alaska Airlines app keeps me up-to-date on the status of not only my flights, but the flights of people I need to meet at the airport.
Not as good as deltas 4/5
Things take longer, and it doesn’t give me nearly as much information
Easy to Navigate this Ap 5/5
Love Alaska Airlines. Their Ap is easy to use and very easy to book flights. Thank you!
Mr Apostrophe 2/5
Doesn’t handle them and I am typing this review and the text is white so I can’t see it
Perpetual crashing 1/5
App crashing perpetually. Contacts app feedback and they were responsive, but offered little help. Will wait for a future release where this bug is fixed. Until then I try not to use the app for anything other than checking in and grabbing boarding pass.
Rating your app. 5/5
Easy and intuitive with least steps possible. Page loading is fast. Thank you!
Love to fly with Alaska Airlines 5/5
By Than Myint (NY)
Always have a Great time to fly with Alaska airlines.
Easier to book, Check in and fly smoothly. Very reasonable price and no problem so far to fly over 4-5 years with Alaska Airlines. Most of the time, flying first class gave us many advantages over competitors ! Love Alaska Airlines…
Good not great 4/5
I really like Alaska! They have been good to me. HOWEVER, the app is rough 80% of the time. Despite having a new iPhone, that I keep updated, the “gate” information will rarely populate with the correctly. Under gate it has two dashes “- -“. But if I add the boarding pass to my apple wallet, then the gate information will appear. Hope this review is beneficial.
What a terrible airlines 1/5
Apart from poorly staffed ticketing counters on multiple occasions at SeaTac causing long delays, apart from multiple fight delays despite other airlines at neighboring gates departing on time (Vegas, LAX), Alaska continues to be a terrible customer experience.
FURTHER, imagine thinking it’s okay to have a direct pitch for a credit card during the flight in the current financial climate of rising rates and bank failures? Out. Of. Touch.
By After cc
Would not process our credit card ds
The app do s not work if checking bags
AI Couldn’t find my account & I’ve traveled with them for 29 Years !”Alaska’s Ai is not Intelligent” 1/5
Really Bad experience trying to simply check -in … was lucky just to get the seat I reserved, but “ No Travel Points “ … nothing.. They Have Lost Me In Their System!!!!!!
Really gone downhill 1/5
Alaska has joined the ranks of the other legacy air US carriers.
To many hoops 1/5
It’s a massive pain in the butt using the companion fare perk I have. Took two phone calls to customer service just to get access to my app and the. figure out where to find the code. Then I couldn’t even use the app to book a flight with my companion fare and had to bounce between multiple devices to ensure I had all the flight information. Correct to book corresponding flights with my family.
Love Alaska Airlines 5/5
There is no other Airlines for me! I love the ease of the app to book trips. And the customer service is superb. My father committed suicide 20 June 2022. I had to hastily make arrangements to get from Fairbanks to the east coast for my Mom. Alaska Airlines went above and beyond to watch out for me with attentive and compassionate customer service on my way to the east coast and returning home. It was a traumatic time and Alaska personnel , from booking agents, to flight attendants, and the pilots ALL made me feel like they were sincere in their sympathy and support they offered as I traveled. One flight attendant, even sent a message a month later to inquire how I was doing. Alaska airlines made me feel like family.
NOT user friendly 1/5
By MAUREEN SKEHAN
Kept timing out when trying to make payments. Would not accept perfectly good credit cards.
Exasperating… but finally made it work.
PRICELINE is WAY easier to use to buy tickets every time.
BUT then you have to deal with the SHOCKINGLY POOR TREATMENT BY AIRLINES of 3rd party ticket-purchasing customers.
Booking toggle 4/5
By Nickname is hassles
Please add a switch to reverse arriving and departure when booking. Thanks
Alaska air worst app out therr 1/5
Hardest app i have ever used. Not at all user friendly
By Carol Greenway
Alaska Airlines has consistently given superior service to all its customers. Each employee on each of my flights have always had a positive attitude, have gone above and beyond; all with a smile with genuine intentions! When I had to fly “south” for surgery, each staff member from checking in, which includes the gentleman who handle/check in our luggage, flight attendants and the captains thanking everyone for flying Alaska Airlines have been wonderful! Keep up the great service!
Alaska is the best! 5/5
Of all of the other air apps, none compare to Alaska easy reservations.
POOR COMMUNICATION! 2/5
It’s not fair that we weren’t told that our flight was delayed until we got to airport.
We were then not allowed to enter the Premiere Lounge because they were going by our “NEW” boarding time. They made us wait for 20 minutes to enter.
We were here at the proper time and your inability to inform us that our flight would be delayed is what caused us to give you 2STARS!
In addition, we now have to really hustle to make our connecting flight from Seattle to NEWARK! We had over an hour to connect.
Hopefully there will be some courtesy given in Seattle at our next gate to those who are trying to cover all the bases and do the right thing.
Very useful 5/5
There are a few things that you still need to go to the website for, but overall a very strong and intuitive app.
App will not display on Home Screen 5/5
By nota hppycamper
I moved my app off the Home Screen during the pandemic, and now I can’t get it to display on my Apple Home Screen.
I really like your app and always use it when I fly Alaska.
Not user friendly. Designed by somebody who has never used a smart phone before 1/5
This app is clunky, since you down the rabbit hole of side pages without any way to get back to the original page you were on.
Love Alaska 5/5
By Eric Jat
App is super easy to use. Easy to book flights and check in as well.