Surprisingly bad 1/5
This is a terrible app. I love Alaska and I usually have a good experience, but the app just stinks. Low functionality for booking trips, poor load times, bad UX interface... I could go on, but someone should just fix it.
Stress freed 5/5
I hate traveling and panicking about WHAT IF I misplace my boarding pass. Or even checking in is stressful.
This app freaking solves everything.
The worst 1/5
Why bother asking me to log in to the app if you don’t even show me my flights after I log in? Why do I have to “add” them to my trips tab? I should be able to find any and all flights I was on in the past and that are upcoming. It doesn’t make sense that no flight info is shown until it’s manually added.
Easy and quick to use
Alaska Good 5/5
By Vedic Supply
United not so good
Free overhead baggage check in
No better domestic airline 5/5
Alaska is the best airline in the USA. Consistently good. Best technology for flying in fog so flights out of foggy cities have little-to-no delays because of fog or bad weather. Great pilots and flight attendants. Food pretty good too. It’s my airline of choice 100% of the time.
Most unreliable travel app I have. 1/5
By alaska fix your app
Not sure how this app received such high marks but it is by far the most unreliable travel app I use and I’ve used every airline and hotel app. The app has a 90% chance of saying it doesn’t have an internet connection despite every other app I have working. I thought it was a bug on an update and that they would fix it but it’s been going on for years now. Not sure if my experience is isolated but the app is unusable.
Won’t let me create an account 3/5
By Chikwe Chukwu
Neither the app nor the website will allow you to create an account. Other than that, everything else works
It works 4/5
This can be used in place of a paper boarding pass, and works great for that. It gives me updates when a flight gets delayed or moved to a different gate. I haven't tried purchasing anything on it though. For the flight I'm on right now out of San Jose it still hasn't given me a gate number, but this is the first imperfection I've experienced.
Total Agreement 5/5
I completely agree with Barronth88’s review of the Alaska Airlines app. It is such a smooth uncomplicated hassle-free experience to book flights using this app that it adds to the pleasure of flying Alaska Air. It is one of the reasons that Alaska is my first choice domestic airline.
Great, but needs passbook integration. 5/5
I fly alaska a lot and like using this app. No real complaints except that it really needs passbook support. Other major airlines already have this and it shouldn't be hard to do (apple has templates to assist airlines). Get this done and its a five star app to me!
Very good airline with a great app 5/5
I wish it was still Virgin America, but I’m happy with the service and app overall.
Great app 5/5
Easy to use and navigate!
Apple Pay 4/5
Good app except for Apple Pay implementation e.g. for processing seat upgrades. I use Apple Pay all the time in other apps; in this app, it claims the name on the CC is invalid which makes zero sense -- unless it's complaining about my middle initial which is on my CC but not on my boarding passes. Look into that :-)
Just terrific! 5/5
From booking, to checking in, changing seats, reserving food, and paying for a checked bag it’s all just so hassle free and really takes the stress out of travel. Time after time we are impressed not only by the app but by the amazing people at Alaska Airlines!
User Friendly 5/5
This app has made my life a whole lot easier when traveling! Highly, highly recommend!
Pathetic app 1/5
App does not work properly; often quits; will not show flight status, etc.
Simple Easy and Fast! 5/5
So easy! 5/5
Love using the app, makes everything so easy!
Retired military 5/5
By Obbyscuba 2
Alaska is my favorite airline and the app adds to the convenience. It’s now more convenient for me to not fly Alaska since I live in Colorado Springs but as long as you fly out of Denver I’ll stick with you. There is a cumulative feeling of good service that I don’t find with some other airlines. The only thing I wish was on the boarding pass would be the gate number but it not being there may be because I checked in too early with an almost fourteen hour layover between flights.
Alaska makes flying easy and pleasant
Price is right too...
Maybe charging less for change fees...
Within one weeks time
Alaska Airlines 5/5
Talk about an airline that offers some of the best customer care and service. I have experienced missing a flight or two and being stranded in a foreign island with home nowhere in sight. All it took was a single phone call and the friendly representative put me on the next flight out. They came through every time with zero hassle. I have never experienced such great customer service from a phone call to in flight.
Super ez to navigate ! Love it!
One way 1/5
This confused me when doing my returning flight, which I booked not realizing That I was booking the same trip to this my same destination so basically I purchased two tickets from San Diego to Seattle when was for a Friday and one was for a Monday that was frustrating! In the future for your website I would suggest customer service follow up for some kind of alarm to show that if somebody purchase a one-way ticket twice from a departing city to arriving city within days maybe that could be something that would alert the consumer that’s all thank you.
Impressive! Alaska airlines nailed it! 5/5
By Unhappy in 808
Very clear, simple and fast to use! Thank you for a great app!
Frequent Flyer 5/5
I’m on the road most of the time. This is big far the easiest airline app out there.
Works well 5/5
Works as advertised. Very helpful
By Kathy at home
Love the fingerprint touch login.
Love the flexibility 5/5
By Learning to listen
Easy to change seats or same day flights!
Great APP 5/5
By O'Ryan Richard R.
Even a old timer traveler can is it!
Alaska is the best 5/5
And I’ve flown over a million miles on almost all airlines.
Great App 5/5
By Rick LAS
Great App and so easy to use, love the free movies while in the air!
Would Be 5 Star Without Bag Fee 4/5
By Longtime AK Air Traveler
Alaska Airlines has improved over the years and we would give 5 stars if we hadn’t been charged a bag fee for 1 checked bag on Horizon. Flight attendant attitudes are better than several years ago when ppl were denied access to locked restroom after being served food and beverage.
Love Alaska 5/5
Great airline. Exceptional customer service.
Do it! 5/5
Easy to download and use, highly recommend!
Alaska Airline app 5/5
By Vladimir V
Its one of the best apps!
Didn’t display boarding pass 4/5
In BWI the app did not make boarding pass available. Other than that app worked well.
Worst customer service ever 1/5
By Crushin on oovoo
I showed up 35 minutes prior to take off with no luggage and they refused to allow me to check in. I tried to check in hours before and due to an error needed to ch k in at the counter. Travis at the St. Louis count was. Unhelpful and unprofessional. I will never fly Alaska Airlines again.
Love it 5/5
Alaska Airlines is above the rest when you compare customer service and price I’ve never had an issue with Alaska very helpful and fair can’t say the same about others
I love you AA 5/5
THANK YOU SO MICH ALASKA AIRLINES You have made checking in sooo much easier. I got the app and it is been absolutely lovely. It’s easy to navigate, you can book a flight, check-in and Instead of wasting paper on boarding passes that all end up the trash anyway. Instead this app keeps track of flights. They will notify you if you’re flight has been delayed or cancelled & many more perks!
By Dr. Cordell Doemling
Login fails half the time. Also, if you ever prompt me for a review more than once, you’re getting 1-star.
Wonderful service! 5/5
Always a pleasure flying with Alaska!
Awesome interface 5/5
First time to use this app and it was very easy! Thanks for a great experience!
Makes the stressful part of flying go away! 5/5
By Hyphen Hydra
I rarely have to spend more than 10 minutes at the ticket counter for my flight. And that’s only if I have checked bags!! The boarding passes are right on your phone and really easy to add to your Apple wallet for fast retrieval.
Best airline = best app 5/5
It only makes sense that the best airline in the world would have the best mobile app!
Great App! 5/5
Intuitive & easy to use!
By Holiday Favorite
Absolute best airline app around.
EXTREMELY inconvenient and complicated checkin 2/5
Had to “log in” being logged into the App to pay for the bag. CC form is raw and not thought through. For such a good airline Virgin America was - extremely bad App
Alaska is the best hands down 5/5
To date, I have never had a bad experience on a AA flight per se. The First Class service is awesome. The Premium Class is awesome. However, Coach service could be better. The flight attendants are not as friendly? Maybe cause they have so much more personalities and service to deal with?
Idea: Add on more attendant that starts at the back with a pad, takes orders and walks to cart to fill?
Second, I applied for and received the credit card $15,000 - great right! Not! what I didn’t like is they charged me $75.00 Annual Fee before I even activated the card!!! I went on a cruise after I applied, got home, had to go straight back to work. By the time I settled down to open 2 1/2 weeks or so of my mail, I discovered the card and and invoice which was now late! Aka late fee. I thought this was bad business and cancelled the card.
But I still love me some AA just won’t use there high interest, money grubbing credit card.
Great app 5/5
Good application and easy to use, I’d like to have the option of receiving the boarding pass via email.