Easy to use. 5/5
I love not having to print my boarding pass and keep track of it.
Check in is super quick 5/5
Works really well. Seamless and fast.
Will fly again! 5/5
Great prices and the app updated us quickly on our gate change!
Poor transaction experience 1/5
Changing flight kept resetting and did not work. Poor transaction experience. Very poor.
Love! Love! Love! 5/5
By mustang donut
Easy to use!!! Clear!!! Great seat assignment clarity. Thank you!
It works 5/5
This app is easy to use. I’m totally computer illiterate and even I can use it without difficulty.
Cover page should show the destination city 2/5
Cover page should show the destination city
Easier way to add a card 3/5
Now they have a thing that takes pics of your card does everything but the security number in the back. Also I want to add the miles from my inbound flight.
ALL INFORMATION PROVIDED 5/5
The application is easy to navigate. Ordering food, flight and gate status. Booking new vacations. I recommend the download of this app.
A hassle to order a special meal 1/5
Last night I tried to order a special meal for my first class travel from NY-Kennedy to Seattle. I couldn’t do so on the AK Airlines website so I called a customer service rep. She wouldn’t help me. She told me to download this app. So I did so and I couldn’t figure out on here either. What a hassle!
Very easy to use when on the go. Love it!
Not quite... 4/5
By Paul 204
Not quite “Great”: I just bought a round-trip ticket and I just CANNOT display my return trip! It should be easy, and obviously it is not...
The usual “gotcha” with selecting seats: it seems that if you want to select your seats, you have to pay. Sorry, I bought a ticket and ... I hope it means getting a seat... we shall see.
Clear and easy to use 5/5
Alaska Air’s app is simple, clear and fast. Gives the info you want without having to wade through screens and advertisements or upsales. Love it!
I love Alaska Airlines! 5/5
By Hera Shen
It is cheap and very convenient!
Alaska Airlines Best App Ever 💙 5/5
By CandyGram from Alaska
Love Alaska Airlines and their app! This app is so convenient and easy to use. So quick to check on your upcoming flights, check your miles, book a new flight, order a meal... I could go on and on but you get my drift.
Check In Shortcut 4/5
Your check in shortcut under trips and check in icon on the bottom right should both be available to click and check in.
U cant check in under Trips.
Room for improvement 3/5
Inability to use wallet funds at the check out
Show all flights link is too small.
In general a lot of important navigation links are small
Cool app 4/5
By Loss soon
It’s cool the app work fine just hate how I have to start over every time I wanna change something. But it’s ok can’t wait to fly with Alaska airlines
Does not provide relevant or accurate info 1/5
By Guy 7 billion
Flight out of LAX did not contain details as to which terminal it was out of - massive airports should always have this info.
Also, flight Captain and crew for my scheduled flight were delayed leaving from Las Vegas due to a mechanical issue.
NO UPDATE was issued indicating there was a delay. Even after it was announced that the departure was delayed, no update.
Finally, 30 mins after the original flight was supposed to have DEPARTED, the app updated with the new departure time.
No option is provided on the app to resolve the fact that I would obviously now miss my second flight (which is also loaded in the app) or a special number to contact Customer Service for assistance with working out alternate connecting flight / hotel.
Pretty useless app. Only reason to have it is for scanning boarding pass - but they send that to you by email. So, no point actually. Useless.
Great app. Easy to navigate and very user friendly.
User friendly app 5/5
So much easier to use than other airline apps. Quick and responsive.
By New Pet Owner
Alaska Airlines has been my preferred carrier for over 20 years. I love the friendly flight attendants, the helpful customer service agents, and their terrific Mileage Program. But not the old Airbus planes recently acquired.
This is a great app easy to use and manage reservations and check in.
Best Service 5/5
I have decided to commit to Alaska Airlines because of their exceptional service. I flew out of Alaska to visit family in SoIl and they have had exceptional service (except for a lady in Seattle who charged me $150 after trying to explain that I had a ticket all the way to Anchorage, AK) however the lady over the phone understood my situation and gave $150 credit on my next flight. Love how understanding they are. The APP works so great, too.
Meals to add 4/5
Just waiting for the meal reservation feature!
Excellent app for an excellent airline! 5/5
This airline’s customer service is better than any other airline I’ve flown (lots of them)!
The app is very easy to use and ranks as good or better than any others I’ve used!
Great app when it works 3/5
Excellent airline app when it’s functioning. The feedback button links to the wrong page, the in app check in function no longer works, and flight changes a slow to update.
app is terrible 1/5
app or AK. either way it shows seats but can’t select. shows premium seats can’t add them and errors when you try to pay. i hate you alaska air.
Usability flaws 2/5
1. Entering credit card info and billing address is presented on a screen that does not support auto fill.
2. Upon an error the screen is dismissed and you have to start over. It should just display the error and allow correction.
Doesn’t update 1/5
By Random interwebs guy
I’m writing this review while sitting in the plane. My plane was supposed to have taken off 30 minutes ago, but we are still sitting at the gate.... but no matter how much a refresh the app is still says “on time” which is just obviously wrong. It makes me wonder if I can trust any of the other information at all. So yeah, I’m only giving one star because the app displays information that is out of date/incorrect/wrong/lies.
Seattle Direct 5/5
By Ryan R..
The app is very easy to use.
Login and Re-enter address every single time! 1/5
Why?? Why do I have to re-enter my billing address and login every single time I buy another ticket?!
Just that simple 4/5
By Phil co.
I love things that make things more simple. This is a easy button for traveling
Constant info updates are very helpful 5/5
Well designed app w/ easy to navigate and use functions. Wasn’t as aware of the benefit of real-time updates until today when I noticed my gate changed on the app from that which was printed my boarding pass.
Can’t see my trip 3/5
Why my travel agent book flights flight me I can’t see it in my account? The agent always add my frequent flyer account in the reservation. I have to add the reservations in my account after my agent book my flights, this make it very inconvenient
Easy access and very user friendly.
No disappointments 4/5
I traveled to Las Vegas on Dec 28 via Frontier Airlines. It was a nightmare. Not only did they charge me $40 to check one suitcase, and $23 for a seat that wasn’t crushed in the middle seat in the back of the plane, but the plane was delayed FIVE times!!
I’m heading back to SFO on Jan 2, and I’m so relieved to be on Alaska
Airline for the return trip. I’ve never been disappointed with Alaska (hopefully I won’t have to eat these words) and my bag was only $25 to check.
I will never fly Frontier again.
Super great airliners 5/5
Been flying with them for years now not got delayed, always fast, super reliable
Will be flying until god permits me to fly
By Rons 1st teview
I’ve been an Alaska Air fan for years, and find the app convenient and quick! Put in your info and outcomes your reservation, seat selection or boarding pass.
Great for traveling 5/5
This app is easy to use for booking, check in and changing flights. You can even reserve a meal! Best airline app I have used!
Great app! 5 stars 5/5
Excellent app, works very well for booking and traveling, easy to navigate!
Please add traveler profiles.
Minus 2 stars for not saving payment info 3/5
Overall this is a smooth, modern app that makes it easy to find and change flights.
My one pet peeve with this app is that your payment info and address is not saved. They don’t have Apple Pay integration either. It’s a pain to manually type your whole credit card number and address on mobile every time you book.
If they had easy payment, I’d rate it 5 stars.
Best Airline App by far 5/5
I reluctantly downloaded this app, who needs another app, right ?
But this app is actually useful! Details about the location, beautiful UI, love it !
Easy to use 5/5
By Fungame to play
Clear great user interface
Very easy to use
UI is a mess. 2/5
I was upgrading a seat during the check in process. I was entering my credit card info and forgot to enter my zip code prior to hitting submit. It told me that I needed to enter my zip code, then it sent me back to the main menu! I had to start the check in process all over again. This is just one of many UI/UX issues I ran into in the two times I’ve used this app. I miss Virgin America.
Does what it’s supposed to, and is easy to navigate. What more is there to say?
Poor UX 1/5
By Big Bear EPL
Desktop version doesn’t link to app and there’s no email confirmation from desktop check in. The ticket doesn’t show flight time. Sad!