best service ever;)
Great airline. Great upgrades 5/5
By Really big turtle
I travel frequently between Nashville and San Francisco. The flights are reasonably priced (especially if you have an Alaska credit card and use points). As a frequent flyer, Alaska liberally upgrades me to better seating (occasionally even to 1st class). Staff are always helpful and friendly. Flight is almost always on time.
Our Maui trip 4/5
By pueblo travelers
We had an excellent trip aside from one immature attendant in Sacramento who showed no empathy as we struggled to check in bags. Other than that we enjoyed traveling with Alaska, especially pleased to find we had a pre TSA at Maui and we’re able to avoid a very long security line.
This airline makes me happy 5/5
I love these folks, app works great too
Flight update 2/5
United automatically populated my flights into the app.
By TK | Spokane
Always great customer service, from booking the flight to de boarding. Thanks, as usual!!!
AK Airlines Rocks!!!!!! 5/5
By RC Woodson
App is great! 5/5
I love using the Alaska Airlines app! It’s easy to use and navigate. Very convenient, I would definitely recommend!
Fly with you every week. Can’t say enough great things about your excellent service. Thank you for all you do to make my traveling bearable.
Awesome AP 5/5
By Bobby Fro
Every time I fly with Alaska, I always have a great experience. Using their AP is very easy to check in .. I love it..!!!!
Available vouchers / deals 3/5
You guys should make discount and companion fairs viewable in the app again - It sure beats having to sign on to my desk-top only to verify what’s available on my account
Why I fly Alaska 5/5
By LT Cummings
I love flying Alaska Airlines because they make it so very easy for me as a traveler. I fly once a month for military duty and they do their best to accommodate the many last minute changes which occur due to military service.
Thank you Alaska.
Sincerely a proud Alaska MVP!
Booking Flights 5/5
Simple and fast. Amazing only airline that I fly
Fly Away 5/5
Enthusiastic Alaska Air has the very best flights, and Alaska Air schedules are exactly what we need to visit the grandkids as often that we can.
Fly Away with Alaska Air
Would be nice if when you logged in the app would save my credit card information so I don’t have to input every time
Best airline 5/5
Good people, everywhere, it’s simply the Alaska Air culture, a real home grown success.
Favorite Airline 5/5
I fly every 2 weeks and have other choices with more direct flights but hands down I would rather make a pit stop then use the other airlines. They have amazing new planes, E75 that are so comfortable. They always take care of me and the employees are top notch! I have only had a couple bad employees in years of flying them and I complained (which has to be bad for me to spend my time on it) and never saw those folks again?? Like I said really bad! I honestly feel like they listen! Super Fan
Works, but cumbersome to use 3/5
Even though you are authenticated with the app, it doesn’t automatically make your trip available to you. You have to look up what your confirmation code is an enter it. Unfortunately, it has my last name wrong too, so I have to retype my last name by adding the suffix (Roman numerals) to my last name for it to work. Ugh!
Joe Jenckes 5/5
Just a phenomenal airline!
I applied for my Alaskan credit card last year BECAUSE I was allowed 2 FREE BAGS!!! That was the impetus for signing up with you rather than another airline. I telecommute and always need my work stuff with me, hence a 2nd bag. Since then the rules changed & now you’re like EVERY OTHER AIRLINE b/c I only get 1 free bag. I have STOPPED recommending you b/c of this change!!! Please consider reversing your decision and rise above the others once again. Thank you.
Customer Service 5/5
By BIP Mom
You have always treated me as though I was your #1 customer. Thank you.
By pokey mo
We always fly Alaska. They are professional and their customer service is over the top!
Thank you Alaska‼️
(Now, if we could get a direct flight to WIchita Kansas our of Everett Washington that would be amazing?????
Lots of great things about the APP....but,,,, 3/5
By Big loser 64
The biggest issue I have and only reason it’s not 5 stars is the gate assignment and/or changes to gate! It’s faster and easier to google flight number than to check the app because it’s seldom up to date or correct.
Awesome airline 5/5
By Lc Vickie
We have come to love Alaska due to their exemplary service, mileage plan, and great airfares. We highly suggest Alaska to all of our friends and family.
Fly Alaska whenever possible. 5/5
By Lucky Spud
Each time I have to fly another airline, it confirms my belief that Alaska has their act together and their customer service can’t be beat. Their app is very user friendly as well.
Only way to fly to Vegas 5/5
Always have great and friendly staff!
Consistent and friendly 5/5
By Robert J Roy
I always will fly Alaska above other airlines if they go from my LAX. Always friendly consistent service and on time!
Easy to use and navigate 4/5
For regular business commuters on the West Coast, Alaska Airlines is a welcome competitor to Southwest. The same can be said for their App. The App is very intuitive and easy to use. The only reason I did not give it 5 stars is it lacks the ability to auto-populate trips. Users have to enter the confirmation code manually, which is a minor inconvenience
I love Alaska Airlines most of the time 4/5
I try to take advantage of the early sign-up cheaper flight sales, so I sign up early but the flight times change which really upsets me; so why sign-up early if the flight times are going to change?
Best Airline & Staff 5/5
By Dee SantaClara
I frequently travel in many different Airlines domestic and international,
I like Alaska Airlines, it’s policies and crew members are amazingly great to help customers. 😁👍
Multi city 3/5
I can’t seem to book a ticket with multiple stops on this App. I want to fly into one city and return from another but I see no option to do so. Sadly I will have to go elsewhere
Love! Love! Love! 5/5
We love our Alaska airlines! From the pilot to the flight attendants! No matter where we go they are they! A million hugs to you!
By Elise Ell
Love Alaska Airlines. Use my card and get bonus points too! Great service, friendly smiles! Thank you
Your app is very intuitive and user friendly and I love, live, love your Mediterranean Tapa snack.❤️Thank you for offering something healthy.
Cat lady 5/5
The last review with the lady & the cat is correct.. They should not fly again.. Not with anybody.. her and her cat should drive or walk.. Just saying ✌🏼
Friendliest airline 5/5
I have been traveling a lot and this airline has done right by me, always willing to accommodate me, I only fly Alaska!!!!
No lounge for 1st class in Honolulu!
G Carlson 5/5
Have flown AK AIR for years and prefer no other!
Easy way to keep track, especially of those miles I hope to rack up for a dream trip!
Love you but... 4/5
Love Alaska but the new seat restrictions connected to the Saver category make me feel nickel and dimed like other airlines. Hope you reconsider this silly change and maintain the high level of service and respect you show travelers and your amazing employees otherwise.
WiFi is just ok 3/5
On a long flight I expected a better entertainment package. Movies outdated and not a lot of good options
In air service is great 5/5
By Long time yahoo tourney player
But ground service is lacking. March 10 I flew from PHX to SEA, one wheel on my suitcase was destroyed. The Alaska rep in baggage claim told me they were not responsible- with no sympathy.
Please show the full flight info 4/5
I booked a trip from LA to Sitka via Anchorage , but I can only see the trip from from LA to Anchorage, flight info Anchorage to Sitka won’t show until I take the first flight, it’s confusing.
By PJs Kat!
I had an emergency and needed to purchase 1,000 miles. The wonderful woman helping heard my despair and gifted me a 1,000 miles so I can go home and see my mother. Out of this world kind! Love Alaska Airlines. I hung up in tears.
So Easy 5/5
By T Town Girl
Best app for booking emergency flights. Used it twice to go see family. Able to make reservations with just a few taps on my iPhone. Love AA.
TSA Precheck 3/5
By Chris in MT
The only think that kept this app from getting 5 stars in the fact that it can’t seem to remember I am TSA Prechecked.
It should be easy to see and use every time.
It is rarely picked up and a reason why I choose other airlines.
Their price is always affordable.
Love Alaska Airlines. The app needs work. There are many things you can’t do from the app which is annoying. Looking forward to changes being made!
Flawless flight. Enjoyed the trip on Alaska with attentive flight attendants & smooth air.
Why conf code 3/5
Don’t see why I need to enter conf code for check-in on app