Difficult to navigate. Frustrating
My compliments… 5/5
GREAT app, easy to use, great information… Just LOVE Alaska Airlines! Thank You! Will…
App error 1/5
Will not accept frequent flyer monger
Clunky with lots of friction 1/5
By Conor Bradshaw
The stack needs to be rebuilt from scratch
Great airline 5/5
I love this airline. Everyone is always super friendly. The flight attendants are super sweet and friendly. My flights are always great on this airline.
My wife checks us both in BUT 1/5
My wife checks us both in On her phone Alaska app BUT I cannot open my boarding pass on my Alaska app on my iPhone 13!
Normally really good 3/5
BUT, recently it’s a bit glitchy. It’s taken longer and longer for it to update. I got an email that it was time to check in but the app wouldn’t let me. The check-in icon would never activate.
And what’s with the flight time it’s showing? One hour on the calendar for a flight that takes 2 hours?
I love this airline. Planes are clean, on time, and the customer service and in- flight staff are so pleasant. Always my first choice!
By candle light 09
On app for hours texted for help not able to assist
Could not acquire ticket despite changing password twice
Finally I changed to another flight and was able to complete transaction
Hypothetically, let’s say there were no economy seats it should have advised that not blocked transaction
Very unhappy with app
Can’t even adopt to an ipad 2/5
Check in process was great 5/5
By sebastian zero
I really like using the app
I have not travel in years and was feeling a little overwhelmed, but this app made the process easier than I expected.
Nice help for an old lady 5/5
Andromeda in Seattle was awesome!!!!
Customer Service 5/5
By varied Artist
Had a great experience with a customer service representative on Friday afternoon- I can’t remember his name but he was awesome- 5 star service. I had some changes that couldn’t be made online - and he took care of the issue and kept me updated- I will fly Alaskan at every opportunity.
Poor follow up on in flight incident 3/5
I had a terrible incident on a flight in May 2022 where the flight attendant dropped a full soda can on my head and the customer care did not rectify situation to my satisfaction. I was charged an ambulance fee after returning home. It was clearly due to the negligence of the flight attendant. No follow up for a refund. This altered my vacation at the beginning of the trip. Very disappointed.
Good except for ordering food 3/5
The app is good and comparable to most airline apps. What’s missing and a major source of wasted time is trying to order food with a flight. Super cumbersome and a ridiculous amount of effort.
Not very good 1/5
Lots of improvements can be made. Delta app is a good benchmark
Excellent Airlines 5/5
I recommend it 100%
By nick kumar
Easy to navigate but kept crashing for 2 hours while I was trying to check in . If there was no crash I would rate the app as very good
Glitchy and can’t ever check in 1/5
This app is so annoying. It never works when I actually need I to.
5 Tries To Checkin 1/5
The app is slow and times out. It took me 5 tries to finally check in.
App was crashing during purchase 3/5
Didn’t like the app not working as I checked out. Come on now.
Appelicious - destination ✅ dates ✅ Alaska does the rest 5/5
that showed up in my online “wallet” and just added those to my current booking. So S I M P L E. Alaska’s user friendly.
By Bury at sea
Took me over an hour to book wouldn’t let me use my miles. When I spoke with a representative he hung up on me while I was in the middle of a sentence.
Very good for an infrequent flyer like me! Helpful
Easy to use 5/5
The app is easy to use and keeps you up to date
Fly Alaskan! 5/5
Very user friendly. Great interface
Can’t manage reservations 1/5
Can’t change information like seats.
Great Travel Tool 5/5
We certainly enjoy the flexibility and ease of using the Alaska Airlines App!
With all the travel negativity in the press and on social media, we’re So appreciative of Alaska Airlines dedication to a great flight & travel experience for its customers!
Very nice 5/5
They alaska air app is very nice. Easy to use, easy to manager tickets and miles. Just good all aroind!
Simple and easy 5/5
This app is very simple and easy to use.
Ease of getting ready to fly 5/5
By Willard 2
Thank you for leading us thru check in early
Doesn’t work 2/5
Too slow, bad information
Sour Apple 2/5
Doesn’t play well with Apple Wallet.
Terrible feedback system 1/5
Difficult to provide reviews about delayed or canceled flights and little engagement from the airline, this company has little to offer
Smooth Sailing I know how it works, well, and reliable. 5/5
Perfectly Easy 5/5
Alaska Air Airlines has the best website. The easiest way to book a ticked . Been with them for 15 years.
More accurate SE Alaska updates 3/5
By Sitka Sound Synergy
I live in Sitka and use the Alaska airlines app daily for work purposes. I find it to be extremely inaccurate for updates on late arrivals. My business suffers for it. Please make more frequent, and more accurate, updates when scheduled flights are late or cancelled. I understand the schedule changes, it’s part of living where I do. I just want the info to be more accurate.
Excellent service !
Misleading advertising 1/5
I purchased round-trip business class seats only to have the airline change the flights and then say I was no longer eligible for first class seats/business class seats on all legs, even though there were multiple business class seats remaining. Planning on reporting this to the appropriate authorities.
Slow and confusing; southwest is better 2/5
Slow and confusing; southwest is better
Not fully functional 2/5
When booking a trip, I found that I could not access my credit and my coupon to pay for my trip. I had to use the full website instead. In the app, I was only allowed to use a credit card.
Checking in 5/5
By newport gary
So easy. Even i can do it. And I’m old.
So Easy 5/5
Like every other person who travels for work, I fly multiple airlines, but I try to stick with Alaska whenever possible. The app is definitely a plus. So easy to use. Other airline apps are often sticky, slow or cumbersome to access. But then again, this is a Alaska Air. You guys have always put the customer first.
Our flight to Maui 5/5
Our recent Alaska flight to Maui was the BEST ever. On time departure, on time arrival, no wait for luggage. The stewardess Sarah always had a very delightful smile on her face. The staff was very courteous at check in. Thank you.
Take picture of credit card 4/5
I like the app. It would be nice if when you want to add a credit card you could take a picture to add it. Spirit airlines has this feature.
Won’t allow boarding pass in apple wallet 2/5
Overall decent app but it’s a major pain that it won’t let me add boarding passes to add boarding passes to apple wallet and there seems to be no fix. Frustrating.
Understanding ticket cost 3/5
When selecting flights it is very difficult to know what the final cost will be as you evaluate flights. I had to select they and go back to make adjistments
My last booking to Hawaii 5/5
I had the nicest person that I have ever talked to from any airline. She was in Phoenix. She was helpful and very good at her job. And she acted like she was really happy to do my reservations. I just can’t say enough about her. Wish I had her name.