Login fails 3/5
The app is great but it keeps telling me that I’ve got to create a mileage plan before I can login even though I have done just that and confirmed that with an Alaska air rep over the phone.
Love Alaska! 5/5
Grandkids flew back to Seattle after their visit. Easy, breezy to check them in and stay with them at the gate. Friendly, helpful staff made the kids lose their anxiousness and look forward to the flight home. Thanks Alaska for being their family in the air. 💕
Once again Alaska airlines saved me. My flight with another airline was cancelled and I needed to be at a family event across country. The other airline offered sympathy, apologies, and empathy, but no assistance in getting to my destination. Only Alaska stepped in and made my trip happen. Thanks Alaska for being the best at customer service and service recovery for a competitors fail.
I love you, Alaska Airlines. 5/5
If you fly Alaska often (and probably if you don’t, but I wouldn’t know!), this app is super useful. It’s easy to book flights and check your trip details, they don’t send you any promotional junk—the same great and seamless service you’ll experience on the plane and at the airport, in an app. Best airline around.
Love this airline! 5/5
By Terri BB
Every flight has been so enjoyable!
I had to contact customer service and they were such a joy! I will only fly with them when going from New Orleans to visit my daughter in Seattle!!
Pleased traveler 5/5
By Looker @ Weather
Just too many good things to say! Never disappointed and a Kind And Happy Staff! You got my vote.
Alaska Airlines is the best! 5/5
I have been flying Alaska since my 20s and now at 73 I can’t think of a domestic airline I like better. They have always gone out of their way to make me comfortable and accommodate my needs all the while being polite and patient. This pertains to ALL the employees. I love knowing I can count on them to be all of the above. Thank you, Alaska Airlines!
First time booking a flight on the app! 5/5
By Piizza Aficionado
Well done Alaskan! Great app. Simple to use. The notifications are awesome and super helpful. We were notified promptly when our flight was ready to check-in and got great seats! We will be using Alaskan Airlines in the future for our travel planning for sure!
Ak app 4/5
By rose picker
The app works well and easy to use.
Always amazing service:) 5/5
They always have stellar service and such nice flight attendants! I Love AK airlines !! Thank you
I love Alaska Airlines. They are awesome, right down to the extremely easy to use app!!
My New Fav Airline 5/5
I have had only positive experiences flying Alaska Airlines. I enjoy the upgrades in the cabin, pleasant disposition of flight attendants, ease of booking and affordable rates. Lately I have only been flying with Alaska and have been a strong advocate of the brand. Thank you for making flying a wonderful experience!
Unable to display in landscape. When the app is opened it only displays in portrait. I have a keyboard attached therefore my screen is always in landscape. Any suggestions?
Great airline 5/5
Superb customer service in person and over the phone. Wish I would’ve known about this airline sooner. I hope they don’t change their prices or customer service. Fair and delightful!
Love Alaska 5/5
By Kam Wa
I moved to Seattle from Hong Kong since 2015 and thought cathay pacific is the best airline in the world. And now, my perspective is changed since I have started flying with Alaska.
You are the BEST.
Kam Wa So
Mr. Le Vey 5/5
Love first class
I love Alaska airlines. 5/5
I love Alaska airlines because they fly out of S and a Orange County and I get direct flights to Portland.
Go Alaska Airline
Always try to fly Alaska Airlines going up to Montana... 5/5
My favorite Airline...they always get my luggage to the right destination and have a pleasing customer service. ❤️Alaska Airlines
Great App 5/5
By Bob jelly 1258
Very clear on how to use and good service.
Check in 5/5
By Vivek Sathe
Very Easy and convenient
Booking a flight 3/5
Booking a flight is complicated for families with children when using miles that do not cover the flight. Everything has to be booked separately. Confirmation codes have to be entered for children to be attached to their parents which is not easily found on the window you’re currently working on. And there is a delay with receiving a confirmation email. If you call the airline, they charge you to book. This is inefficient and it took me over an hour to book this flight.
Disappointed with check in on app 2/5
By improve check in on app
The app does not automatically retrieve my booking number. This is inconvenient to check in.
Awesome Alaska Airlines 5/5
By Flea Bait
I love Alaska Air. I’m a senior citizen often traveling by myself. I am treated with utmost courtesy by security people, flight attendants and those agents working at the desk taking our luggage and checking I.D.’s
I am happy with the consistency of the arrival and departure times, with very few exceptions. Keep up the good work!
And, thank you!
Greatest Airline Ever 5/5
By Mam Ma D
Love traveling with you guys. Stewards are gracious, Alaska travel agents are accomadating,
And you are almost always on time! A plus
For Alaska Airlines.
Alaska Traveler 4/5
I have always taken Alaskan from Portland To Orange County. They have the most non stop flights and decent fares. I just found out recently though Southwest offers changeable tickets on all fares and 2 free checked bags!!! Alaska will have a hard time competing with that when all their saver fees are non refundable and non changeable!!!!
My favorite airline! 5/5
Roomier Seats, the employees are kind about handling my guitar, the employees seem happy, food us good and so far, they always get us there!
My flight this morning 3/5
By Nita Fautiet
The flight attendants were very late and delayed boarding by 30 mts abd then the seat assigned to me had dirty napkins and food crumbs on it. Very disappointed that attendants instead of making sure they were here in time to prepare the flight were so late and left a dirty cabin for Custimer to fly in. Please train them or have cleaners clean each flight out. Thanks
I will definitely recommend Alaska Air 5/5
Nice friendly crew, clean bathroom and always generous to provide more beverages and snacks 😘
I fly Alaska 5/5
Schedule permitting I only fly Alaska! Above and beyond your amazing service, they deliver on flight times, baggage turnaround and a great passenger experience! The application is great. It makes booking, checking in and boarding even easier. All around the only airline to fly!
This year I started flying with alaska because was cheaper that other airlines, now is my first option the planes are very good , my family is happy because they have movies for free, charges, and people are friendly.
Definitely I’m traveling this year more than I thought with Alaska because have all you need .
Thank you ! My Family and I are very happy until now please continue with the good customer services.
Easy check in 5/5
By vickie minch
Amazingly easy. Great app. User friendly and easy to follow. ⭐️⭐️⭐️⭐️⭐️
Good enough 4/5
There are some features I wish the app had but doesn’t. I do love the T-Mobile free internet SO much
Best airline in the world 5/5
By Janiemc 77
Traveling has always been a huge hassle for me but Alaska makes it so easy and comfortable and now it is a joy for me to travel anywhere. Thank you Alaska!!
Not too bad 5/5
Really easy to use
I’m a human 1/5
By Orion Forever
I’m quite sure this app is wonderful for those that can prove they are human using the image verification. For me, not so much. 20 minutes zooming in and out on a very small screen = I give up.
I never review apps, but this image verification is poorly designed
Oh well. Wait for a computer it is.
Fantastic Service 5/5
Today I had to call customer support to change my user id and password. I could NOT understand the first agent I reached and he put me on hold and left the call. I called again, reached an agent I could clearly understand, and she helped me solve my problem. She was a delight!
Easy for an old guy to use
One of the best 5/5
By Randy Ash
I am a frequent flyer of AA but Alaska Airline is 100 times better. Great service and lot more leg room. I wish that they flew to more cities. Love them.
Recent update broke wallet 1/5
When I try to add passes to my wallet, they end up blank.
Happy with Alaska Airlines 5/5
By patty from north caroljna
I have frequently flown for personal vacation/family over the last several years and my experience with Alaska Airlines has been superb.
Planes are clean and comfortable. Attendants are attentive and friendly. Flight are on time and the gates are conveniently located. Alaska Airlines flies out of my home airport and goes where I want to go which makes me very happy!
What a pleasure checking in at the terminal and how incredibly polite and helpful the attendant was! Understand why this airline is rated #1 in the nation!
I LOVE THE CALENDAR 5/5
You can get fair fares in the calendar Economic economic economic
Sometimes better than the same calendar show up
Best airline app out there right now 5/5
Best airline and best app. #IOnlyFlyAlaska
I love everything about Alaska Airlines!
Easy help when you call them the app is great. Thank you Alaska Airlines for making traveling more fun!
I have always had the best experiences with Alaska Airlines.
Love Alaska but I wish I can use my phone to see my miles Thank You
Great Airlines 5/5
Alaska Airlines is amazing for a few simple yet consistent habits.
First: They care . In a busy world you can feel and hear the difference when you talk with them on a flight , on the phone and on line.
Second : Price. Price does matter to most of of us . Even flying first class I have found amazing deals to Pas Vegas and Palm Springs. There new super saver is such a great deal to LA for a quick appt and Cheap !!! For $79 to LAX in coach Sold
Third: Schedule. I need an airline that has a timeline that Saves me time. I can’t buy more time . I can’t afford to waste my time . Fourth: Mileage plan !!!
Let’s give the 5 Stars ! Work your points with Alaska they have the Best partner plans.
Thank you Alaska Airlines
BEST AIRLINE 5/5
By mikkey g
I love Alaska airlines and everything they stand for, including this app.
First time flying Alaska as a card holder- notable positive difference in travel experience and customer service. Very easy and seamless.