By vicky meehan
Your app is very hard to follow. In this weeks add we didn’t even get icon to scan. How do u get U deals. It’s like a test every week when go to the store. Hate it
Hit or miss 1/5
Although I do love this app, I believe it’s more difficult than it needs to be. If I click to put it on my basket, I shouldn’t need to go through my list again at the store and click on them again. For one thing, it leaves me standing still in an isle and annoys other customers. My biggest pet peeve is losing rewards at the end of the month. We spend a lot of money to get the rewards and should not lose them at all.
Don’t upgrade to the new version!! It doesn’t even tell you what the deal is, just gives you the option to click it. And I cannot find my rewards anywhere 😡😡😡
App is horrible 1/5
Since you’ve updated the app for Albertsons, it is absolutely horrible. The vibration every time you click on some thing is super annoying. It’s slow to add you have to wait until your items are added and there’s such a lag time. The format is horrible as well. It makes me not want to use the app or shop at your store.
Albertsons app 5/5
By 😋 deals
Easy to use
Love this App 4/5
I had a bit of a hard time setting it up as I was in different state for my options but a very helpful, efficient and patient man at customer service saw me through to success. Once in, I found the site very intuitive and easy to use.
Easy to Use 3/5
By Stiiiilll boreeeed!
User friendly and a well-made app. I’ve tried clipping a couple of rebates but they’ve never worked and I’ve contacted Albertsons via the contact page but so far, not resolved yet. My only real issue is that there have been times when I’m editing my cart (about to checkout) and all of a sudden, Albertsons notifies me that every single item in my cart is suddenly out of stock and they’ve emptied my cart. I’ll re-add the items and sometimes, the app will empty my cart again. Very frustrating when I forget something on my original list because I couldn’t remember what was on it while re-adding items.
I used to shop at Walmart 5/5
This app changed how I shop. From pick-up orders to coupons, rewards and convenience. I now save $10 sometimes as a reward on groceries, some Albertsons do 10% off for military on Sunday too. I used to never consider Albertsons because I thought it was a boujee store but it actually saves us more money than other groceries stores. The app is pretty killer too.
iPad issues 3/5
iPad version is having glitch issues.
Typing has lag time.
Hopefully this will be worked out soon.
Frustrating to use 1/5
I used to like this app, but recently it has gotten more and more frustrating to use. It has gotten more and more difficult to clip rewards for products I buy regularly because the app is trying to push me to buy products I don’t want. It has gotten more difficult to see and claim reward points for no discernible reason.
Most infuriating is that for a few weeks now, everything time I open the app it displays a pop up ad for some silly video game.
I just want to get discounts for my groceries, with a minimum of fuss, and that doesn’t appear to be the priority for this app’s designers.
Your latest app. 1/5
I hate it. You are the closest store to me and I have to go past you., because I don’t have time to waste on that ridiculous application of yours.
Never have I got a rebate added to my PayPal without calling. Horrible UX too
If you shop here… 5/5
It’s a good app. Clip all the deals and always put your phone number in and get $20 back pretty regularly.
Can I scan in my manuf coupon? 4/5
Would really love that !
Does not work. Why are there several versions of this available anyway ? Worthless app
Terrible app 1/5
Get rid of the app and go back to zero coupons
Cheryl was nice, accommodating and helpful. I will use the service again.
Sales shopper 1/5
All of your different discount ploys like:
Just4you, deal of the week, etc.
Never works properly. Even after clipping the deals it only works on some of the items. Some deals are never input I to computer so the customer can use them. This results in me, the customer, having to prove a price adjustment is required upon almost every visit to any of your stores. This is not a one off situation but rather upon almost every visit for years. By not fixing this issue you corrode customer confidence in your system of hoops to jump through in order to get a decent price. It shows a willful attempt to cheat your customer base. Therefore I shop only your best sales & buy incidentals elsewhere. Loss of confidence & shown incompetence result.
Easy shopping. 5/5
I love this service! I have been having problems getting around lately and shopping this way is the best. And, the quality of products can’t be beat. I just got out of the hospital and my husband has never done any grocery shopping ever! Tomorrow I can send him to drive up for all our groceries without him getting out of the car. All paid for. All put in the car. Wonderful!
Good deals and rewards 5/5
I never shopped at Albertsons until the Pandemic hit. I read about the app and decided to give it a try. I found rewards, good deals, and freebies, true life saver for those needing a little helping boost! The app Is easy to maneuver and understand and it’s up to date.
By Rosas erne
Joseph A. Ortiz Sr. 2/5
I’ve been shopping at Albertsons/Skaggs etc…, for decades. Unless Albertsons reverts to their old model of having cashiers at the registers, I will soon switch to Target. Many of our neighbors feel the same way.
Unable to put my zip code to continue in app 1/5
I was able to log in but regardless of what zip code I put in, I am unable to proceed
Love the pick up option 5/5
Everything about shopping online is great! Wish there was a filter for organic and fair trade products. This app works well for me.
Doesn’t Save Prior Purchases Accurately 2/5
By NYC rummy
Constantly missing previous purchases in ‘My List’ section and with the new version, ALL ARE WIPED. Just terrible user experience.
Product availability is a challenge 4/5
By no rhank you
Realize the challenges of food shortages. Disappointed that some common products have not been available. Particularly milk.
Have not experienced the same at Tom Thumb.
Drive up and pickup 5/5
It’s a great tool to use to plan your day and save yourself time.
Love the app and store 5/5
Always enjoy shopping here …. Hopefully more deals and discounts on things
Great Customer Service and Produce 5/5
I was new to the area and trying to find a store for my grocery needs. I stopped at the Albertson’s since it was a part of the Safeway family and I was familiar with Safeway.
What a nice clean store it was. The staff so helpful why I was trying to find my way around the store. Every Dept great! I am impressed with the young gentlemen who gather up all the carts, always asking if need help loading groceries!
I am so glad I found this store.
Albertson’s Store # 3717
Great app 4/5
Is storing credit card information available? I didn’t see it and would be great. I’d give 5 stars if so.
To complicated 3/5
My app use to open at “home” now I need to put in zipcode and choose how to shop. All I want to do is choose newest coupons and use ad once a week, I hate having to be on longer than necessary and trying to get out of pick up mode is a nightmare, please go back to choosing ad or coupons first….I don’t want delivery or pick up just the bare bones please.
I love my digital deals and promotions!
Why is it so complicAted?? 3/5
It used to be easier and now when u clip your rewards it doesn’t automatically apply to your purchase. Now u have to go to lists and add it!? So annoying!
A map would be great as well to help navigate the store in diff locations like Walmart has
No substitutions and no delivery updates and card declined for no reason 1/5
This is probably the last order we will do for delivery. Several items out of stock and even though there are 10-15 available subs, you won't get them. Today I get hot dogs and no buns. We don't know when the driver will arrive because there are no updates. And we tip 20%!.....to developer: that option doesn't exist and the chat is just BOTS....debit cards being declined but Wells Fargo shows NO declined transactions
Not all deals work 2/5
By im frusterated
Sometimes they do, and sometimes they don’t. I scan the barcode and just get “no deals found” sometimes. The cashiers always tell me they can’t manually enter them so I feel like I’m getting scammed by Albertsons.
App details 5/5
I order all the time but wish it would add the sushi bar items as well and the hot chicken bar
Why not just have a sale? Why add the difficulty of having to “clip the deal?” So you can trick people and hope they miss overpaying. It’s a corporate issue. And the staff act like they’re miserable and are unhelpful. I will continue to shop at Wal-Mart and Sam’s because they take the frustration out of shopping.
App is crap after update 1/5
I had to update the app to open it and it deleted all my info, my phone number was no longer linked and my reward points were gone. It’s unresponsive, dome buttons won’t work
No Customer Service or Concern for Customer 1/5
This service as a whole is a complete joke. I placed an order around 10am, was sent an email around 1pm stating they receive my cancellation and it was successful. I DIDN’T CANCEL MY ORDER. It was to deliver by 8PM. After three conversations with their “customer service” (which is a person who copies and pastes canned answers), assuring me that it was not canceled. One conversation occurred at 8:30 pm asking me if I wanted to cancel or will I be around to receive my order…I told them I would wait up…they never showed. Next morning, same canned answers, in fact the c/s rep pasted the wrong response and said “Oh wait, not that one”. I have never experienced such lack of customer service and actual concern for a customer. I don’t know how this app has 5 stars.
Your app can’t find the state of New Mexico?! 4/5
Concerns were addressed
Easy to use 5/5
Easy to use, Fast, and a money saver!
I really liked the other app you had better but I am learning to use this one it’s not as user-friendly as your first one.
Horrible app 1/5
Awful app 1/5
By wontletme send thid
This is the worst app. I t is hard to work. I need it to get some sale items and it never works. The cashiers have to manually put the sake prices in and they tell me not to worry about it because it is an awful app that doesn’t work for most people.
Home Delivery 5/5
I have never been disappointed with home delivery. Everything has always been just as I ordered.
Love this app! 5/5
It’s so convenient with adding your savings before you order and then being able to pick up groceries when needed. I love this app being a SAHM it just saves a lot of time for me! Very satisfied with the service provided as well. Employees are usually out within 5-10 mins of arriving (:
“Service problem” 1/5
App has suddenly stopped working, not allowing me to place an order for grocery pickup. After clicking on the “Place Order” button, a “Service Problem” alert appears, stating that the order has already been placed when in fact, it has not. I have closed and reopened the app, deleted the app, downloaded it again, logged back in and I still can’t place an online order. Placing an order online for pickup is vital feature for me and it’s frustrating not being able to use it.
Past Receipts bug 2/5
I needed to pull up my past receipts in order to submit Flexible Spending Account receipts for over the counter medicine purchases. What a nightmare! Once I found one receipt (it itemized purchased nicely) there is no way to get out of that receipt and return to the main menu! The only option is to go back to the App Store, which takes me back to the one receipt. If I have to reinstall an app just to find past receipts it’s not worth it. I’ll buy over-the-counter items at another store.