AVOID AT ALL COSTS!!! 1/5
By Lehi M
I’d almost rather die in a plane crash than take another flight with Allegiant Airlines! 100% of my flights with them have been delayed...no exaggeration! 100%! With the added costs of in-airport entertainment and such, you’re better off flying another airline! Also, TERRIBLE customer service!!! Spend an extra $100 and fly elsewhere! Thank me later!
App does not work any time I have tried to use it. It can never find my flights. Deleted. Again.
Wayyyyy too much spam email 1/5
Allegiant spams too much. I specifically asked NOT to be put on a mailing list but as soon as I downloaded the app I began receiving incessant emails, all with useless information I don’t want clogging up my email box. Unfortunately there is no way to avoid paying for a boarding pass without the app, from what I was told.
Treatment of my luggage 1/5
By allegiant busters.
I flown allegiant two times my first time was not a very good experience and the second time was even worse besides the seats being uncomfortable they call themselves a discount airline they charge you for everything they charge me for my luggage and then they charge me again because they said my luggage was overweight when I had already had my luggage weight edit meta-criteria of their luggage requirements
When I reach my destination retrieve my luggage I noticed that my luggage and its contents or damaged I called customer service they had no per se customer service the lady was so rude I did not care about my issues she said I could report this online I’ve yet to find a place to report this beware do not fly allegiant 60 Minutes was right this is not a discount airline . This is a discount service airline.
App won’t open 1/5
Instant crash when I try to open the app. Fix this immediately
App doesn’t even launch 1/5
App won’t launch- can’t give it 0 stars
Was getting a default message that my flight info was not found! Very frustrating! But it was MY FAULT ... I was not entering my first name exactly as it was on the confirmation (legal name ie Bob vs ROBERT. Great app
100% Crash Rate 1/5
By Ninja Nasty
Since the update, I can’t even open the app as it starts to open and then crashes every time. My OS is updated and I’ve restarted my phone several times trying to rule out any local issues but I’m still unable to even open the app.
I can’t give the app a good rating when it crashes 100% of the time unfortunately as it usually is a pretty useful and convenient app. I’m hoping this issue is resolved soon.
Won’t update 3/5
Every time I open the app I get a message that says unable to update information. Very annoying
Doesn't work 1/5
By Flequent Flier
App doesn't work. Crashes before opening. No update or contact info for developer available.
Airline + app = waste 1/5
There is no real savings using Allegiant... it charges for every component of flying. Seriously??? These clowns charge for a boarding pass, to pick seats, use a credit card, etc. by time you're done the "low cost fare" is nothing special.
And the app is useless - or a liability.
Deleting app and booking with a real airline.
App doesn’t even open!
Had Gotten Better 3/5
The app has gotten better over the past couple of year. The issue right now is that a pop up keep saying unable to update information. Hey, that’s great to know IF it wasn’t updating. The app is working fine and updating.
Instantly crashes - not useable 1/5
It instantly crashes on my iPhone X
Don’t use this airline ever 1/5
This airline always have mechanical issues! They don’t care about the customers! Flight delayed 4 hours and they only gave a free half can of soda! Stay away from this airline! Missed my cousin graduation!
Does not work 1/5
Good luck if you have an apostrophe in your last name. The app will not let you check in to your flight.
Fix your broken app! 1/5
I get that you're a budget airline, but for crap sake, your app has been completely broken for weeks and you've done absolutely nothing. It can't be too hard to troubleshoot given that it won't even open at all. Sure hope you upkeep your aircraft better than your app.
Has not opened in weeks 1/5
App won’t work. 🤷♂️
App Won’t Open 1/5
I’ve used this app before and it would randomly close unexpectedly. I’d have to open the app multiple times while using. Now, the app won’t even open and I am supposed to use it to check-in. When I tap it, a white screen pops-up and then disappears. I try it multiple times in a row. My phone is completely updated and I restarted it, still no luck. Very frustrated.
March 2018 update crashing on iOS consistently 1/5
Your new release simply will not open on iOS 11.2.6 on my iPhone X. I updated tonight just before flight and now I do not have the app or Phone boarding pass for tomorrow morning‘s flight. It crashes every time I attempt open it. To make matters worse you have no good way to contact you for app support. You simply funnel people into your six week response email contact forms. Useless. You should text more thoroughly before release.
App will not open!
Crashes when opening. 1/5
By Richie 2112
An app that crashes when you open it isn’t very useful. It worked fine months ago. Shame.
New version ( March 2018) not working 2/5
Was a 5 star. Checked in flawlessly 2 weeks ago, but unable to check in for return flight. I was able to check in via a browser so it was not a problem with my account.
New update crashes on launch
This app will not open 1/5
By Steve Stacey
This update needs to be fixed
Good app, flight was bumpy 3/5
I flew for the first time to Florida with my mom. Considering I was a first-time flyer, I was freaking out and was worried we'd get in a crash, but we landed safety. We experienced a few turbulence episodes that made us physically jump, although we were securely strapped in our seats, and I nearly screamed from the unexpected moment. Other than that, the flight was fine. My mom mostly uses the app, and she said it was easy to use. Coming from the perspective of a first-time flyer, I sure wish the flight was smooth, but maybe I'm just overreacting.
TSA precheck doesn’t show up 1/5
On the mobile boarding pass my TSA precheck doesn’t show up for my departing or return flight. Super fun waiting in line at the counter with no avail and again at security. I don’t have this problem with any other airline. Update your system
Allegiant typical 1/5
There is a fee if you print the pass at the airport, but OF COURSE THE APP DOESN’T install without a problem! 😩
Maintenance issues on the way to Vegas, 3 delayed flights. Maintenance issues on the way back from Vegas 5 day later 4 delayed flights..
Amateur Hour 1/5
Allegiant cancelled my flight to Florida last September — Hurricane Irma. Here it is 2018, and the old cancelled flight still appears under my flights. Sheesh. So I email Allegiant to have it deleted. Allegiant says, sorry, our system won’t let us remove the old cancelled flight. Really!?! So, for the remaining years I have left, I’ll see the old cancelled flight listed under my flights!?! Amateur hour. The correct answer would have been, yes, we’ll take care of that.
Great to us during travel 5/5
The Allegiant app was great to use as my husband and I checked our bags and boarded our flight. 1. When we checked our bags the tag number was populated into the app connected to our flight. 2. The boarding announcements were right on time through the app so great for if you are away from the gate and not paying attention to the announcements.
Good for checking in 3/5
I originally downloaded the a App to use the e ticket feature and early check in. For that service, it worked great. I was incredibly pleased.
I opened the next time to search for flights from my area to “somewhere”. Somewhere, because I didn’t know which airport I wanted to fly to.
I would love to see a service map so you can pick your start and see what options are available. Maybe I’m willing to drive a little for a cheaper rate, or perhaps I’m willing to pay more to fly into a choice city. Either way I think the booking flight open is clunky and could use some touches.
No longer working 1/5
Refuses to load my information when trying to add a trip, check in, and check status.
I downloaded this app thinking it would save time and be efficient. Ha. It’s not very intuitive, and kind of feels like someone from another country designed it and that it was never tested from a usability point of view. I ended up only being able to check in part of my family, which means I’ll be waiting in line at the airport. So much for saving time.
Good but we need Apple Wallet support 3/5
Nearly all other airlines have it where you can put your boarding pass on your Wallet app. Do the same.
Overall Good 3/5
By Ry Love
Decent app and definitely works to go through TSA and board the plane. No problems there. Sometimes, not entirely intuitive to use and I work for a company that builds mobile apps... basically, if I’m done with a flight, don’t show it in my “Trips” - make a past trips button or something. Biggest gripe is that it told me to board Grate 7 yet the flight changed to go out Gate 2... almost missed my flight. It’s an app... you can send notifications or update the Gate from the server side. But just a notification would’ve helped so much. Again, good app otherwise.
Easy peasy 4/5
The app is easy to use. Flights are “no hassle” the staff from check in, flight attendants to the pilots were first class in customer service.
Not the best. 2/5
Half the time it tells me internet connection is required. I am ALWAYS connected to internet. Duhhhh. When it works, it's great. Something that only works occasionally isn't that great.
Update isn’t working. 1/5
By mt eagle
I go to the app and it says I need an upgrade. Hit the link and it takes me to the App Store where there is no update available. I can’t get into the app, so am deleting it.
Covient boarding pass but app not flexible 2/5
It's very convenient to use their boarding pass on the app. The prices can't beat. However, it would be nice if the app would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with this app and website.
Solid app so far! 4/5
This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand.
As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!
Love it! 5/5
Made flying so easy.
By IT Dept
The app is terrific-I book flights with it and it is user friendly. It is also get to board a flight with the boarding pass on the phone. Also the notification if a flight is delayed or canceled.
I say it is terrific!!!!!
Worst there is 1/5
This app is absolutely useless. There’s no way to use a voucher if you cancel. They are trying to get me to purchase another ticket so they can keep my money from the cancellation.
Need Apple wallet functionality 2/5
What good is an app if you don’t have Apple wallet functionality? Without it, you can’t even use your Apple Watch for check in.
Include Apple Wallet Functionality 3/5
Allow users to add the boarding pass to Apple Wallet on iPhones. Rest is fine.
Can’t even use it 1/5
By Zimri Padilla
I don’t know what’s going on. I have a flight on Friday (it is currently Monday night) and this app is inaccessible. I try to do anything and a message pops up saying that I need internet connection (I have it and the connection is fine) or that the app isn’t taking requests and to please use the actual website. I don’t know if they’re running maintenance or if this app is just broken but for now, it is useless.
No apple Wallet support 1/5
It’s unacceptable for an airline to not support Apple Wallet for boarding passes at this point.
No apple wallet 1/5
This app does not support apple wallet
Good flight 5/5
Just give them good feedback