By kamlesh potdar
I am happy The way he explain the police
And all the time he Answered the message
Not good 2/5
Very laggy when I’m just trying to navigate through. Good thing I didn’t need anything serious.
Milton F Duke Jr 4/5
Need to make it easy to find and print out statements
SO Bad I Have to Warn Others 1/5
This app is a COMPLETE Dumpster Fire. Previous app was just OK, but the new redesign is just absolute trash. This app appears to be released without design review, this literally was done by an outside firm or Allstate started a brand new developer team without knowing how to hire developers.
The web version is WONDERFUL, I just had to delete the iOS app, and make a shortcut to their website (which is clear, concise, and feature rich).
All of the positive reviews are either by people who never used the previous app or by Allstate branch employees following orders to promote the app.
And don’t get me started about the privacy concerns of the new app which “leads you to believe that you previously authorized their Drive-Time tracking system and that you need to finish giving it permission to track you on your phone,” this is borderline unethical at worst or just sloppy programming at best.
Whomever at Allstate approved this app for submission to the App Store doesn’t know what they are doing or is actively trying to sabotage the customer experience.
I have been a customer of Allstate for over 35 years, and this app is sooooo bad that I am seriously considering moving all of our policies (6 in total) to another insurance carrier...that is how bad the last 3 months of using this app has been).
Pure Amateur app 1/5
Two major problems that make me wonder what high school summer intern made this app.
1) your payment, I have auto bank draft, and pay in full. The app will tell you your amount due, and that it will be withdrawn, but it will not tell you what day it’s withdrawn. Serious problem when you have a significant bank draft, you need to have funds to cover the draft.
2) my ID cards are 3 days expired in app. (But it’s paid in full) Tag office would not allow me to update my tag because “expired insurance”. But it’s not expired, it was paid in full.
Allstate you should be ashamed of yourself with such garbage.
Buggy, Drivewise impacted 2/5
Downloaded also to participate in the drive wise reward program. My up-to-date app closes suddenly, making it impossible to edit my trip history (I.e. when I’m not driving and when someone else clocks over 80mph, etc). Even when the app doesn’t randomly quit, the trip edit function is also clunky and even after multiple attempts at erasing a trip, the trip will still be there. Wouldn’t be such a big deal if there wasn’t a ~$250 check on the line, which helps pay for my insurance in the first place. Would like to see an update that addresses these issues.
Keeps crashing after last update 1/5
Not worth using on iPhone 7 or X with latest iOS! Crashes all the time!
It takes forever to load and before showing any information it crashes! Absolutely worthless! Doesn’t record trips. Help line is not helpful. Let’s go back to the previous version, it worked fine.
Update: The app also drains the batteries! While opening the app the phone (battery) gets hot! I’m not even try to use the app anymore until it’s fixed.
Update on the latest update:
The app stopped crashing, but doesn’t record 90% of the trips! So it’s still useless!
iPhone 7 with IOS 14 the app drains the battery within 8 hours from fully charged to shut off! Settings - battery - battery usage shows 78% battery used by the Allstate app! Needs improvement or is useless!
This app is fantastic!!! Everything right at your fingertips!!
New app horrible!! 2/5
By J. Yvette C.
Unable to make early payments or see balances. Put old app back please!!!
Really don’t like it 2/5
By Ms. "Q"
When designing apps please make sure you test it out before having customers downloading it. I tried over and over to add an account to pay my bill and kept pressing the “add account” and it wouldn’t add anything. Really should have left it like it was.
By snappy 21
This allstate office is the best ,every time I call they provide great customer service. Vicky has a awesome team. Everybody should sihn up with the allstate agent.
User experience/interface/ services 5/5
By Anuj Kumar, Fnu
Allstate mobile app has great service offer by allstate and can be accessed just in one click. User interface is very promising and fast in response. Love it, Good work Allstate!!!!!
I normally don’t write reviews. I’ve only been using the app about a week, after changing insurances and so far it’s great!
Update needs help 2/5
The old version was much better. The new version doesn’t even fit in the screen properly and you can see your individual policies. I have to use a PC to get more detail. Bring back the old version.
Face ID does not work consistently 2/5
This would be a great app if I could get logged in using the Face ID option. I have to keep resetting my password because Face ID doesn’t do anything. You have the option to login that way, but then it just spins and stays on the login page. Super frustrating.
Useful info 5/5
By Jon NV
Useful info at your fingertips. I approve of this app.
Allstate App works when you need it 5/5
By Yoshi's Fan
Logging onto the Allstate website is easy and quick, especially when you use Face ID. Everything I need is always readily available with the app, much faster than using the website.
Terms & Conditions 1/5
Does anyone know why Allstate App wants to record speech? Can’t find anything online addressing this. I just seriously can’t think of a positive reason(from the customer’s perspective) on why an insurance company would like to record and store audio speech files... In terms and conditions it directly states recording of speech.
Milewise is not working 1/5
Milewise is not working on the app. Just keeps saying “hold tight”, forever. I need to be able to use the app to check my Milewise account!! I can’t keep calling for info, please fix!!
Drive wise 2/5
Have been trying to enroll into drive wise since I got my policy but always get the message that it’s not available and to come back later. Tried deleting and reinstalling the app numerous times only to get the same message of unavailability over and over again. Spoke to a representative and was told there was a ticket created. Three days have gone by and still “unavailable “. Other parts of the app are fine.
By RUCH ROBINSON
You have been very helpful and easy to work with !!
Flat tire - it was easy to request towing service. A 30 m wait 5/5
Fast and eaay
This version needs correcting 1/5
I liked older versions where you could log on app and it kept you logged on month to month, year to year. This version kicks you out after you make a payment and to pay your other policy (I have two) you have to open the app again and log on again. This version is not convenient this time around. Try again!
Drivewise broken 1/5
Since the latest update, Drivewise rides are not registering. Makes it difficult to hit the 50 ride minimum, especially given reduced driving due to the pandemic.
Buenos días 5/5
By pelo de niña
Fácil y fa
By Dante #1
All is good
It’s stupid 1/5
Why they ask if I’m agree to the new update? I say not and now I can’t even see my insurance of my 3 vehicles . So I’m really disappointed of the app usted to be so helpful.
Not sure what the purpose of this app is. Everything listed is also listed on my insurance card. I was hoping to access my insurance documents avoiding having to open a browser to sign on. Deleted!
Best rates 5/5
Great service thank you
Touch ID 3/5
App worked great a couple of months ago. After an update, not sure which one-I think there have been at least two, I can’t long in using Touch ID.
Drivewise stopped recording trips after August 14th 1/5
Drivewise was working fine for me up until August 14 and after that must’ve been when the app was updated it hasn’t worked since. Nothing new has changed on my end. Very disappointed. I have an iPhone 8. 13.6 software version on my phone. My Allstate app is updated too.
Face I’d 1/5
Faceid don’t work - if it does I can’t find it. It’s never been a problem with the old app. Why change what is not broke????
Does not work 1/5
Does not work
Really Bad App 1/5
Not sure how people are rating it well - the drive wise never loads (comes up once in a while), not sure which idiot/s is leading this app team to develop & maintain - even tried deleting and reinstalling the app on my iPhone XS using the latest iOS, I always keep all the softwares up-to date and this app is pathetic!
Doesn’t save login 1/5
Have to go through numerous taps every time. After telecommuting for 4.5 months, I sure hoped this app would work by now. Now it is sporadically recording trips. Hit or miss. Everything is on, as requested, much to my chagrin. Totally useless!
Horrible app 1/5
Drivewise doesn’t work anymore. No help when calling them.
Poor performance makes it unusable 1/5
This app has some of the poorest performance I’ve ever experienced. Poor navigation too. Some parts of the app just fail to load and there’s no way to get back without restarting. It’s just easier to find use the mobile website on my browser.
Drivewise not working 2/5
I downloaded this after being prompted to participate from emails. All it’s good for is accessing your id card, the drivewise function doesn’t record all your trips. After approximately 20 trips it recorded 3. All my settings are set as recommended and my battery is always over 50%. This publicity stunt is a fail. The app is useless, deleting it.
Can’t download. 1/5
For some reason the Drivewise app was no longer on my phone. I have not deleted it and now I’m trying to download it and the little circle will do nothing. So I went to another app just to see if I could download and it let me but I really want to Drivewise app back on my phone because I am very careful driving and I like the discounts I get. It will let me download the Canada Drivewise but I live in United States.
Hate the updated App 3/5
The new app does not allow you to make additional payments after paying the minimum due. You would think they would WANT your money!
Dr Bercy 5/5
By haitian boss
This very easy to use and easy to get access to your ID card
Porque para hacer pregunta. Lo haces en español y la demás información está en inglés. Es incongruente
Simple and easy 5/5
With life’s complications drive wise made easy to use by all state is a great benefit for ur peace of mind .
Victoria Garcia 5/5
She goes above and beyond our needs! She is always there for us!❤️
Love using this app
It’s easy to use
Whose title? 5/5
I can’t download this updated version. So now I can’t use the App. 👎🏻