App Is Slooooow to Update 1/5
By Mick Gator Fan
This version 15.8 has been down more than up. Even when it's supposedly working, it is several days behind. I am writing this on a Sunday; the last trip it shows was Thursday morning. Since then, I have driven over 100 miles, mostly Thursday evening.
This app makes it impossible to know about recent trips, when my credit card will be charged, or anything else! It can't even locate my parked vehicle correctly, and says I park several blocks away from where I park.
Developers response says it all. 1/5
“Thank you for your feedback. We are aware of the problem and working to fix it.”
What a joke.
This is the same response they have been giving for over a year to hundreds of reviewers issues. Keep working, you have a lot to fix. Worst app developers ever.
App is awful 1/5
One of the worst apps I’ve seen from such a reputable company. App lags, crashes, isn’t user friendly, looks like a bunch of ideas were mashed together. Needs to be more simpler and have Face ID capabilities. Only use it for quick access to insurance cards but access website using a computer. Needs updating!
Terrible Customer Service 1/5
By John Doe 100
I was stranded in the side of road got on my app for towing service got connect with agent got my credit card in address and said they would locate a towing service. Waited a hour with no response of locating a tow truck. I ended calling my own towing service and within 20 minutes they were towing my car. I ended calling Allstate towing service and canceled there towing service for that instant. I also called Reedley Allstate agent and told them they have terrible towing service and she told me she was with a client, I thought I was a client too but I guess not and she said she would call me back but never did. Your motto your in Good hands with Allstate might have to be re-thought!!
Login access 3/5
Consider Face ID.
Allstate auto insurance. 5/5
We are at the Allstate office at 701 Metairie Avenue in Metairei, LA 70005. The staff was extremely helpful with our questions on Drivewise. We are very happy with Allstate. Our agent Heather Carmouche has been very helpful also.
Make it more easy 5/5
By the ministry
It is good but it is not I do not grasp every thing at the moment like I want to add my family in the drive app but doesn’t let me. Patito so easy to do it it is helpful like people with disabilities
I’m not sure why the app needs to be on always when I am not using my car????
Is ok 3/5
Every time they update the add card to wallet might not be there! Is very frustrating that you save password and then with update that goes away too!
Best insurance ever 5/5
I really like the way you assist me as a customer
Great benefit 5/5
I just love the way Allstate rewards you for driving safe & taking care of your life and others!!
App stinks 1/5
Just when you think this app can’t get worse it does. Besides the fact that I have to delete and reinstall the app to redeem points now it isn’t recording trips! Don’t waste your time with this app. And Allstate don’t ask me to contact you because it’s a waste of time and nothing gets fixed. You need to fire this app developer and find someone that knows what they are doing.
The app is ok 3/5
The app is ok but the issue I have with it is….it says do not exceed 80 mph and I do not but when I look at the past trips it says excess speed and I know I was never above 75 mph when the posted speed is 70. I et cruise to 75 and drive I know I don’t exceed or reach 80 due to others family location app I have also tracks speed
Patricia was very helpful!! Thanks
Great Customer Service 5/5
My agent is knowledgeable and up to date on my policy needs
Needs Mayor Improvements 1/5
By kigexnurfnj. kufcnkh
When you make a payment it never clears, so you are unsure if you actually paid it.
Fingerprint id 5/5
Havin problems logging in with fingerprint id on mobile app-since last update- can’t even put in password-please fix ASAP
Love Allstate. Hate the App 2/5
Because you have to leave it Always On, it drains the battery, which in turn will ruin the battery because you have to charge it so often. What I will save on insurance I will more than lose in phone repairs or replacements, especially considering the number of insured in my house all using new phones. They need to come up with a better option
Slow and stupid 1/5
By charlie merrill
Multiple entries and retries. Difficult to add new or delete old credit cards. the crappiest mobile pay apps I have
Poor colors! 1/5
An app should be first and foremost user-friendly and the color choices for logging in are not! I can barely see it. Face ID is not working either on my up-to-date iPhone 12 and app either. Please modify.
New update 2/5
New update they did keeps signing you out it’s annoying and it really slow
Slow erratic service 1/5
Difficult to make payments on website
Very slow response
Error message that service not available at this time kept popping up.
Took approximately 30 minutes to make two payments.
Wouldn’t have attempted to use internet except still have not received my bill and payments are due 6/25.
Love the app 5/5
The app is very convenient and you have everything you need at your fingertips rebar your policy. Very easy to navigate as well.
Great for getting copies of proof of auto insurance and easy for paying premiums!
This app is garbage! DO NOT DOWNLOAD!! 1/5
For no good reason, this app requires your phone not be in low-power mode. For no good reason, it requires you to allow tracking at all times. For no good reason, the app signs you out constantly while you’re driving and using it. For no good reason, it is especially prone to crashing when you use it at the same time as a GPS navigation app.
If I could’ve rated it zero stars, I would’ve.
Very Professional 5/5
By Crushing ❤️❤️
You guys are always there to help. God Bless
By CRLS 2021
I went two years with no claims at all, my policy keeps going up after every renewal, so I called another company and got way lower pricing having the same coverage, showed them the proposal from this other company but they didn’t wanted to lower the premium, so I got the policy with this other company, sent the declaration of insurance from this other company to Allstate to stop the policy with them and until today (over a year later) they still have me in collections for non payment knowing that I didn’t have one single day gap without insurance, Allstate play dirty (Broward county, Fl) DO NOT INSURE WITH THIS COMPANY .
Value customer 5/5
I truly appreciate the low rates and the points for being a safe driver
By Random Nickname kyjfbbdndj
Super slow, even to open up.
Good servers 5/5
Extremely Satisfied 5/5
By Regina Ritchey
Once you get the hang of the app it’s fairly easy to navigate. I love it. It’s very convenient and nicely organized. The insurance is fairly affordable and I was able to save big on my renters plus car insurance. Using drive wise, I’m able to get cash back and earn trust while doing so which is amazing for me. I love being able to have insurance I can work on building trust with and rewards. I’ll never use another insurance company again due to not being able to work on my progress with others like I can with Allstate. I am extremely satisfied with the way they have the accident alerts as well. I have children whom are mostly with me all the time so feeling safe and not alone is a win win for me. Thanks Allstate for being here for my family.
Ms. Taylor 5/5
I love the “Reward Program” and the fact that I can check my driving from the yesterday day. Never have I to opportunity to follow my driving on a map! My rewards are growing and growing! I’m excited about getting another check from All State! The other offers are great as well.
ItIts Everything I hoped for and more!
Fix this app 1/5
By unlucky 101
Every time that I try to use this app I got a message please downloadThe mobile app login using your ID and password but s$&t it doesn’t work every single time fix this app I had the note 9 it didn’t work then now I have The iPhone 12 Pro Max and it still doesn’t work god darn it
Just updated and still awful 1/5
I just updated to the new update in hopes it would work faster and better like the update states. It doesn’t. App lags even more now, I’ve taken exactly 50 trips but the app still states I've only driven 22. I’ve never had a sudden braking event according to any of my drives but on the month of May, I have one. Projected cash back % changes multiple times a day, I am missing 1400 points from completing challenges. Why am I even using Drivewise if I’m not getting the cash back like I’m
Allstate safe driver reward 5/5
By C Boots
I just received my first safe driver check and I love the program. So been telling everyone about it, and how much I love having Allstate Insurance. Thanks C boots
By Rabbit soup
This app is honestly horrible. Super slow and constant crashes and glitches. Just wow!
Possibly the most laggy app I own 1/5
Freezes up on end constantly
Annoying notifications 3/5
This app does what it’s supposed to do: give me ready access to my proof of insurance quickly.
But it’s badge announcements are broken. Periodically it will tell me I’ve got 3-6 notifications, but when I open the app, there is nothing new to see or review. It’s like a child walking into the room and repeating “Mom! Mom! Mom! Mom!” over and over, and when the parents finally tells “What do you want??!!” the kid says “Hi.” And runs away giggling.
Can it keep going downhill? 1/5
I’ll get half a dozen alert badges but when I log in if it lets me there’s nothing. Facial recognition doesn’t work half the time and if it lets you log in manually you’re lucky. It shows I haven’t received rewards in 4-1/2 years now. The tabs on the bottom are just a mangle. You’re often needed to go to a browser page out of the app for info and asked to log in again. But tells you it’s not available in NY. I’m still in FL last time I checked. The app looks like something designed by a 14 year old 20 years ago. Shameful product.
I’m confused 1/5
I don’t understand this app. First off, no Face ID. Second, I get 5 notifications, open the app and have no idea what the notifications are for. There’s nothing in the app that tells you what the notifications are.
Looks terrible, works worse 1/5
They should be embarrassed
Drive wise and app 1/5
I don’t want to use drive wise I am a driving instructor. But I used the app for years instead of carrying a card why do I have to accept drivewise to use the app
Does Not Work Well on iPhone 4/5
Not easy to navigate on iPhone. Options on bottom overlap so they are hard to read or tap.
Face recognition has to be done twice for this App.
Worst app ever 1/5
Worst app ever it won’t show u no info
Crashes Everytime 1/5
This app crashes Everytime. If you open it, expect it to crash to open again.
There is A LOT of lagging 3/5
There is A LOT OF LAGGING
This app is very frustrating. Although I understand the need for location services to track drives, the fact that it forces you to always have the service on is a significant waste of battery. I’m not sure why it won’t allow you to chose “only when open” and with the app running in the back ground.
Additionally, I seem to regularly “lose drives”. You are supposed to earn discounts/cash back as you accumulate drives. I periodically check my numbers and drives that were there previously, regularly disappear without explanation (I didn’t remove them). I’ve been using the app for more than 4 weeks and I can’t seem to get past 25 drives…if my understanding of my agents explanation is correct, this is shy of earning eligibility for cash back (curiously).
The rewards and sweepstakes are kind of a joke. I asked a lot of questions when I joined Allstate to get better pricing and I have been generally satisfied so far but this aspect has been incredibly frustrating…maybe there is fine print I missed or details my agent failed to share about drive wise but I’m not recommending at this point.