Unable to log in 1/5
Like many others I can’t log in to the app. Please fix it!
Stable as a bartender with Parkinson’s 1/5
(I’m using an iPhone 6 running iOS 12.1.2)
When I say that the app freezes and then crashes upon startup +90% of the time, this is not an exaggeration. Regardless of whether I close it manually or let it freeze and THEN crash and close, it refuses to even allow me to type in my login information. On the rare occasion that I’m able to log in, the app functions competently and has an easily navigable UI. If that were the case even half the time, I’d give 3 stars, but having a non-functioning tool for something as important as car payments is inexcusable.
Ally, fix this app.
Works about 15% of the time 1/5
When the app wants to load properly it works great but that is almost never. Probably something to do with how it closes. When ever I open the app it shows what ever screen was last up on the app before restarting and leading me to an empty, unresponsive login screen. When it does work it just starts at the ally logo and correctly opens the login screen with my username already defined.
Bad compared to Ally Bank 2/5
I’m not sure why this app is so basic and bad, especially when Ally Bank app has so many great useful things.
This version doesn’t have FaceID, never remembers the password, and looks like it hasn’t been updated in 5 years. It’s like a really ugly desktop version shoved into an app.
One time uses 2/5
I like the ability to pay on line but when I download your app (iPhone) to pay this months bill, it would be nice to not have to delete the app and re-download in order to sign in for next months bill. Once that song and dance is complete, the app works great.
Waste of time 1/5
The app doesn’t even let me get past the first page 80% of the time I use it it won’t let me type in my username or password like it’s an un-clickable option it’s fine this for the last six months since I’ve gotten it
Doesn’t work 1/5
It’s frozen on login. It responds to absolutely nothing.
Terrible app 1/5
This app always lock up, constantly reinstallly to make it work.
For Ally to be a online bank their technology for online is horrific.
Doesn’t work!!! Non responsive all the time! 1/5
Can’t log in, doesn’t respond to any inputs just sits there at the log in screen and does absolutely nothing!
Um, hello Ally??? 1/5
Can’t even get past the login screen. Lot of good that does me.
Can’t even log in 1/5
It won’t let you populate the username or password boxes and the log in screen is completely frozen. Clearly they don’t want people to make their payments on time.
Fix Yo Sh*t 1/5
This app won’t even allow you log in. It just sits there and then crashes out. Fix this now!!!
Doesn’t work 2/5
App does not work
Good when it works (which is never...) 1/5
As others have said, it’s a great App and easy to use when it works, but it rarely does. Honestly, it maybe boots correctly 5% of the time. Better off just using the mobile site.
By Pretty ma-ma
i can’t push anything on the log in screen. please fix. this is a huge inconvenience.
It’s a hit or miss trying to sign in 9/10 times it won’t respond when you open it
Can’t log in or enter anything. Fix it!! 1/5
By '78 Trans am
The app doesn’t let you do anything. When you tap anywhere it doesn’t do anything and you can’t enter anything.
I’ve used it a couple of times and was able to use it but most of the the time over 99% of the time it doesn’t work!!
By Wild Cherry 922
Always have an issue logging in. I have it selected to save my username but then I open the app and nothing is in the spaces. Then I can’t even select the box to type my username and PW in. I end up just making the payment through my prism app because it’s a lot easier and more convenient.
Ally, you should get your money back. 1/5
Mobile applications, especially those meant for banking and commerce, should be designed to simplify the transactional process by removing obstacles or radically simplifying processes that require user input. Having toggles that don’t serve their intended function and require the end user to enter their credentials regardless of how many times they check that toggle to ‘true’ just gets annoying. Please fix this, I’ll help if you want.
Poor quality app 1/5
App doesn’t work very well. Every time I need to open it I have to uninstall and download it again. Please fix bugs, apps are supposed to simplify tasks rather than make them more complicated.
Fix it 1/5
By not ur pal
This app is awful I can never login or login screen is frozen. I constantly have to delete and reinstall to be able to log in and sometimes that doesn’t work.
Does not work!!! 1/5
I’m not sure I’ve ever been able to log into this app to see my lain information. If I could give this app ZERO STARS I would.
Great when it works 1/5
The app doesn’t always let me log in. It closes out before I can get the screen to respond. I’ve deleted the app and re-installed it several times, no luck. Once every 3 months or so, when I CAN log in....works great. It’s easy to navigate. Very unreliable app to say the least.
Terrible on IOS 1/5
I used this same app on my Samsung Galaxy S7 and it worked perfectly. When I used it on my personal iPhone it is horrible, it will not let me put it my username and it crashes constantly
No thumbprint sign in 1/5
Ally should consolidate all their apps. This app is poorly written.
I’ve been able to log in all of three times on this app. Every other time, even after hard closing, it’s frozen. Won’t let me type a bloody thing. I don’t mind typing in my username every time, if I could only type it!!!
Freezes on iPad Mini v2 2/5
I have not been able to use it for a couple months now. Uninstalled and reinstalled with no change. Login screen appears but doesn’t recognize any input.
By my mame was taken
Can’t sign in.
Never remembers User ID 2/5
Always forgets the user ID. Thumbprint/face recognition needs to be enabled ok this app. I’m an Ally banking customer and love that app; however, the auto app could use some work.
Annoying as hell!!! 1/5
If I could give it ZERO stars I would!
EVERY TIME, and I mean, EVERY TIME I need to go into this app to make a payment it is frozen. Forcing me to hard close delete and reinstall.....ANNOYING!
Whoever gave it 4 stars is lying!
Awful just awful....
By Day jump
I have never had an app that doesn’t even let you enter your user name or freezes my phone. This is the only app that does this.. I open it and nothing happens it just freezes on the login page. Close it deleted it re downloaded it and still freezing. Something about ally as a whole that’s off.
Fix login issue 1/5
By The f metaljacket
Was a great app until login issue appeared. It freezes up upon launching the app. What good is it if i cant log in to my account? Fix asap! Its been mentioned here before. Why hasnt it been addressed?
Won’t let you log-in, Crashes 1/5
Please for the love of god fix this horrid app....freezes on start up screen, can’t log-in or press anything for that matter. Type of app you have to catch on a good day I guess?
By less than 30 charachters
It never works. Every time I open the app it’s frozen. Doesn’t let me do ANYTHING and then just closes out. Repeat.
Would give -3 stars if I could.
Deserves 0 stars. Login screen loads but it is completely unresponsive. I tap everywhere on the screen and nothing happens.
Slow and Never works during log in 1/5
App is great when it works. Never loads saved username and takes forever to load log in screen. Always freezes.
App doesn’t allow you to login. It’s very frustrating. I’ve erased it off my phone and downloaded it multiple trying to clear out the bug and it hasn’t helped!
Always freezing 2/5
This app is great when it’s working properly! It is always freezing and I have to delete and re-download...
App not working 1/5
App isn’t working after recent update
Freezes on Login 1/5
App freezes on login screen. Tried uninstall/reinstall but still not working. Needs update
Can’t login 1/5
Every time I pull up the app the main screen won’t let me login. It doesn’t let me anything! How am I supposed to make my car payments on here. Piece of advice get rid of the app and just use the computer!
Terrible App, does not work half the time 1/5
I have problems getting this app to open. Sometimes it will be two days before I can open it to make a payment. Very frustrating... Once it does open it does what it should.
Awful app 1/5
This app is awful. Every month when I go to pay my auto loan it never lets me click on anything with my touch screen once the app is open. Constantly making my phone freeze.
Hardly Ever Works 1/5
By Wanting to pay my bill
I keep my app updated and more often than not I can’t even get logged in. Currently it keeps closing out and crashing when on the sign on screen. I can’t even get my user name entered. I keep hoping an update will fix this, but it has yet to be done.
App needs an update. 1/5
This app hardly ever works for me it won’t even let me login and then it’ll crash.
Can’t log in half the time 2/5
By Jennefer Scott
Once you’re logged it, it works fine but it’s a hit or miss if it will let you log in. Very aggravating. Sometimes my username is saved, other times it’s not. Half the time it doesn't let me type anything to log in and I have to exit and enter multiple times or just forget it and try agin later. Updates haven’t helped.
Worthless App 1/5
App is fine when it works, but 19/20 tries it won’t load. Frozen log in screen - same problem as the majority of reviews. And this issue has been ongoing forever. Crazy that you can’t fix it. Infuriating!
Great App 5/5
At First the APP didn’t wanna work!! But it was cause I didn’t have an account, I called Ally’s Customers Service and they helped me out really well.. I have had this app for a year now and it’s been working just fine.. a few Months ago I had an Issue with auto pay I never activated it, but I got my money back and they help out really well on that process.. Who ever gets to ready this, just try creating the account on the browser and then try the app!!
I’ve only been able to access this app once in the three months since having it. I can’t log in or get any response from it. I’ve tried closing and reopening the app, updating the app, doing a hard reboot of my phone, uninstalling and reinstalling the app...nothing works.