Not sure why this app exists 1/5
By Donovan Watts
Haven’t been able do anything other than login. It seems to be under perpetual construction. I literally can’t do anything in this app.
Good and BAD 1/5
Easy to use and not complicated . Great design honestly.
WHY IS THE APP down for hours every. single. day?! “We are updating our systems, so the Ally Auto mobile app is temporarily unavailable” this is 2021, I have NEVER used another app that is “Updated” every day and completely useless.
Won’t open 1/5
Every time I try to open it it says system updating but there’s no update available. I hate that the auto pay is extremely limited options as well. Should have just paid a slightly higher rate and gone through capital one again…
Worst app ever 1/5
Still cannot pay through the app
This app is trash, I enrolled in auto-pay so I wouldn't have to worry about forgetting to pay on time and it's my third time sending a payment and they return it, now I'm 10+ late.
Worst bank to finance with 1/5
By Penne noodles
If you are new to this company please do yourself a favor and RUN in the other direction. Customer service is absolutely deplorable and they couldn’t care less. If you need any issues resolved, forget it. Getting to an actual manager or corporate is nearly impossible. It’s likely your regret from using this company outweighs any benefits. They only accept money here .
Busted a great app 1/5
This app used to be great. I could log in and see all my account info, my payoff amount, details about my car and payments, etc. since the overhaul, it’s completely busted. Links to car details bring up an empty page, no payoff info, and transactions completely blank. So sad.
I can’t log in to my account. It keeps telling me to update but when I try it won’t do anything.
Pathetic Incompetent Liars 1/5
Update: STILL no resolution. Had someone email a couple weeks ago saying he was looking into it. Still no response. I would rather walk that get financing from Ally again.
This institution has the MOST incompetent employees I’ve ever dealt with. Seeming as I’m coming up on 20 cars in the last 10 years, I have dealt with a lot of them. These pathetic people nailed my credit while waiting for Gap insurance to pay. When they didn’t pay, I paid the car off. Now today, 6 WEEKS LATER, they nailed me for another late payment and my account is still delinquent. I just got the letter 2 weeks ago saying, “thank you for paying off your vehicle.” From Ally. These “people” are really really disgusting. Their customer service is gross. I’d have more pride flipping burgers that working for such a horrible company. I’ll keep this up every week until the matter is solved. Then I will leave it up for as long as it’s taking to fix your pathetic mistake.
By Monster plan hit
It use to let me pay my current due date an then the next monthly payment but now it won’t let me only lets me pay the outstanding amount after I pay my due date
Very rarely operational 1/5
Well for starters the website is garbage and never works. And the app only works half the time
Will not work with iOS devices 1/5
App initially worked with my iOS devices, but has not for over 6 months now. I contacted their support team and was told it’s a known issue and they don’t have a fix for it, not sure if they ever will have a fix and to just use the web browser. If you have iOS, don’t even bother downloading unless you like filling up your screen with placeholder app shortcuts that don’t work.
4 star 4/5
Overall I like the app. Couple of things I might ask them to improve.
1. Why app always updating? Often you trying to login and app is under construction.
2. Statements are not clear. I can’t find my older statements. Only shows last ~ 1 years.
3. When making payments, the screen/page doesn’t show how much you have left etc... information. Would be nice at least to see what is my last statement balance or current balance while I am making a payment. (On the same screen/page I mean)
By kara and troy
Why is it taking so long to put my payment up I always pay ahead of time and it’s almost a day away to be added and it’s saying pending wth
Pagos de mi auto 5/5
Siempre muy practico dar los pagos y ver los balances
App no longer works. 1/5
It used to be great, loved it. Then got message and support is very poor. Have to use website instead.
App update 2/5
I can not see any payment history nor can i see anything when I click on details in the snapshot. I also can not update my auto pay. There are a lot of bugs. At least on my end.
Now i cant use the nickname phil because its taken? What? My goodness.......
How is this rating so high? 1/5
By waste my time was in 2016
I’m going to leave ANOTHER review because I don’t know how the rating is so high in this app. I can literally never log into the app. It keeps saying call for support and when I do call it does nothing to fix the fact that I can’t log into the app. This happens literally every time and at this point I’m tired of it.
This is a suggestion, the app has improved with the details. But why not change how we see the calendar. For it to show the entire month when selecting when we want to give the payment.
App Is Usually DOWN 1/5
By Mick Gator Fan
It is bad enough that the app is usually, down, but lately the Ally.com website is down, too (mid-April 2021). Totally unreliable company.
Always shut down 1/5
Literally all be two times I’ve opened this app over the course of 1.5 years, has it not been shutdown for maintenance. It’s super inconvenient, there’s gotta be a better way to update your systems.
Never works 1/5
By Kevin Healy
Same here I called the app worked at first then it completely stopped. They recommended to delete and download again does nothing. Useless :(
The app is always ‘under maintenance’ - all day, every hour - so you cannot check your car balance or make payments from your phone.
The most useful thing left is the Face ID, so it’s easier to log in and get told you can’t view your information.
4.7/5??? Username & password don’t work on the app!! 1/5
Using the EXACT same username and password I use online doesn’t work on the app.
“Username and/or password invalid”
I try to use the lost password/username, and I’m still not recognized.
4.7/5? How did this app get this inflated rating?
Doesn’t Work 1/5
Have not been able to use the mobile app in several months. The website doesn’t seem to work on my phone’s browser either. Very inconvenient.
Vehicle Information Unavailable 24/7 1/5
By MD Peach
This app is ABSOLUTE GARBAGE!!!
I wish I could give it "0" stars! It doesn't matter what day or time I open the app! My vehicle information is NEVER available and the site is under maintenance....FOR MONTHS????? I end up having to log in through laptop or browser. So what's the point of the app??? I deleted this useless app and log in without issue through my browser!
works great 5/5
Been using the app the last 3 months since Ally was awesome enough to offer me a good loan on a 2021 camaro and the app has worked flawlessly for me. no complaints.
i think all the old complaints from a while ago are where all the 1 stars are coming from. they’ve changed since then
fix it!! 1/5
horrible app, never works anymore
I haven’t been able to use this for months. It always says my information is unavailable.
Down every night 2/5
The apps works ok during the day. I don’t understand how you could possibly down for maintenance literally EVERY night though. Maybe once a month for upgrades, but not EVERY NIGHT!
I love the fact this is user-friendly I have a face recognition and is able to log me in so I don’t have to remember an account number or password you provide me with the total cost that is outstanding and then allow me the option to put in the amount that I want to pay. This is very convenient thankYou for making things easy also thank you for working with me during these hard times. I would recommend Ally financial to everyone.
Can’t login 1/5
App worked fine for months, now I can’t login.
Why does this app exist, if I can’t use it. 1/5
It crashes constantly and won’t show my information. Ever. This app should be removed from the App Store - it’s useless.
The worst 1/5
I haven’t been able to use the app in months it ALWAYS says UNAVAILABLE
Keeps changing my payment dates 2/5
This app is terrible you can set a payment date and it will change it to a different date automatically without informing you.
Horrible app 1/5
This app never works. I have it for a year+ and it has always been down for maintenance
Bad app 1/5
A lot of bugs. There is no way to forward or save statements, for example.
I don’t know why they have an app. I had this app for a couple years, I was NEVER once able to check my balance or sign in to look at my account. I called them about it, they say you have to just sign in online. So, why do you have an app? Seems like two years is long enough to figure it out
Never works 1/5
By Mr. Stay right
Info never loads, such an inconvenience. Ive never experienced an app with worse reliability. Need this fixed asap, it makes life so much easier for someone s as busy as myself.
DO NOT use ally 1/5
Absolutely the worst company to use for auto loans. Their customer service is atrocious. If you need to change ANYTHING with your account, it will take 10+ months. Please don’t use them
App frequently unavailable 1/5
More often than not I am allowed to sign into the mobile app. May as well not exist.
This App is trash 1/5
By Please change the time
This app 100% trash, and is always down when try to make a payment. I mean every month, and crashes daily.
App Down for MONTHS 1/5
The app is constantly unavailable, down for maintenance. Must use the web site for payments. Called toll free number no apology, resolution or timeframe for repair was provided.
USELESS APP 2/5
I can ONLY OPEN thru the APPLE STORE and go into this app. Not able to load it up on my phone.
WHAT HAPPENED to it???
Ally has the worst service 1/5
Every time I try and speak to a representative of Ally I get disconnected. The customer service is horrible, rude and difficult to understand. Because of this I I’m trying to find another institution to finance my car through.
Doesn’t Work for iPhone 7 1/5
For weeks it kept saying app down for maintenance.
Rating high so it’s seen 5/5
This app is crashes all the time. For the past 3 months I get this screen telling me my info is unavailable to call support to fix the issue. I’ve called many times with absolutely no result. I can’t use the app I can only use the website. This app is trash
Never functioning 1/5
I’ve tried using this app during multiple days in 2021 and this app always shows as under maintenance. At this point I’m suspecting this app is not returning.
Vla M 1/5
This app does not work on iphone 6.