Combine them them 2/5
This really just needs to be a part of the mobile banking app. You have to open the bank app to access this one anyway. Love the concept but not user friendly and super inconvenient.
App Won’t load 1/5
By Ellie Garrard
App keeps crashing whenever I try to open it
My Regions does not work 1/5
When I try to edit the My Regions part of Card Controls, any location I search for (country, state, zip code, etc) it says “Location Not Found.” Clearly a bug because officially that area should pop up but it doesn't.
App only crashes 1/5
This app literally does not work
Makes my phone restart 1/5
This app makes my phone crash and restart every time I open it
ALLY ITS TIME FOR SOME UPGRADES ALL AROUND! 3/5
Please - just make everything available in one app. The mobile experience truly needs some upgrades. Having two apps for my bank takes up unnecessary space - it’s not user friendly at all. I love Ally as my bank but the mobile experience as a whole needs some attention. It’s 2021 guys.
By lol sepp
It’s super good to use compared to other bank card that you can’t turn your card on or off
Why is this a separate app?? 1/5
Terrible from a technical, ux, ui, and overall experience point of view. Whatever drove the decision to make this a stand-alone app created a fractured, confusing, and frankly terrible user experience. I just changed banks from Simple because I had a savings account with them, but this doesn't bode well for people wanting modern interface to their bank accounts.
I feel like I might as well go with any other bank with an experience like this.
Flashes Ally logo & crashes 1/5
App doesn’t work. Crashes every time I try to use it.
Horrible design and functionality 1/5
Was this designed by a junior part time dev team? Interface is horribly confusing. In one section (Locations) you turn ON to deny. In the next (Merchant Types) you turn OFF to deny. Way to confuse users.
Combine this with the actual bank app 1/5
Other financial institutions does this in one app, I do not understand why Ally, one of the leading online bank in the US, cannot figure out how to merge this with their actual app.
Works Well 5/5
I've had no problems with this app. I wish it was more integrated in the Ally banking app but it works fine.
Please just combine this with the main app (and update the UI of both)
Retry Button 2/5
The only thing I’ve ever seen in this app is the Retry button. Big n blue at the bottom. It doesn’t matter how many times it tries, it can never change.
Sometimes it says server error. I’m not sure what the point is to this app.
Doesn’t Work 1/5
I’m an iPhone super user in the tech space - I could never make this app work. Dumb idea to have a separate app, esp one that doesn’t work. Wish I could give this zero stars.
We are begging you... 1/5
Roll this useless waste-of-space app into the main Ally app. There is absolutely no need for this to continue in 2021 besides your tech departments laziness or your company’s unwillingness to make any beneficial changes unless you are forced.
Subpar app that should not even exist 1/5
Please merge the features into your main banking app, like other banks do. Having a second app for this is such an odd decision.
It would also be great if the app could be used to activate the debit card instead of having to call an automated phone service to do so. It feels so old fashioned.
Totally broken 1/5
Totally broken app. Literally doesn’t do anything. It just has a big “Retry” button that doesn’t do anything, a “Help” button that doesn’t do anything, and an “info” button that doesn’t do anything. I am amazed that an online only bank would have the nerve to release something like this
Terrible doesn’t work 1/5
Doesn’t do anything
Crashes every time I try to open it. 1/5
Crashes every time I try to open it. Needs to be updated ASAP.
Works But Shouldn’t Be a Standalone 2/5
Let me start by saying I haven’t had any real issues with the app. I used it for years, but kind of fell out of the habit. Then someone stole my debit card info and I became much more vigilant about it.
It works well enough. I’m able to manage my debit card and any transactions. I get a push notification any time my card is used. I turn off my card for certain types of transactions and it works. The charges get denied and I get push notifications when that happens.
A minor issue I have is with the transaction tags. There are four: untagged, business, personal and family. There’s no way to add or edit tags. It’d be helpful if that function was available. I’d prefer to add more specific tags to categorize things like subscription services, dining out, bills and so on, all of which I tag as personal. It’s not helpful when you only want to see how much you’re spending on dining out, for example.
A major issue I have is that this shouldn’t be an app separate from Ally Mobile. Card controls should just be a task within Ally Mobile. It’s already listed under the Tasks menu, just make it so that clicking through takes you to the controls inside that app instead of opening another app. You can’t even log into Card Controls without going through Ally Mobile first, so what’s the point? It’s all so tedious. Get rid of this app altogether and streamline the process.
I’m inclined to give this app one star for the two issues I mentioned, but it gets an additional star because it does do its job.
Please update app 3/5
Don’t know why Ally has to have a separate app to turn your card on and off. This is a dumb decision. My card is off because I turned it off, now I can’t turn it back on because the app won’t pull up. The account app is working fine. But the card turn on/off app is not. So frustrating. Please fix. This is NOT a good idea. Please put it all under one app. Frustrated in Nevada.
Do not download 1/5
The app does not work!!
Why is this a separate app? 2/5
It works well enough, I guess, through it feels clunky. But I see no reason for this to be a separate app. Just put it in the main Ally app. And if you can’t do that, at least make it so you can log into this app directly without having to go through the main app.
most unnecessary app ever 1/5
why doesn’t ally just incorporate the functions of this app into the main ally app? makes no sense. to use this app, you have to open the main app, then use the main app to open this app. opening this app by itself is impossible, even if the main app is already open.
Card lock feature 5/5
Amazing to be able to lock my card at any time I wish. It is an awesome caveat to banking with Ally and it’s appreciated. This card lock feature changes everything!
I like the card controls app. Since I was laid off my job and having a baby soon I need my money for essentials and all of my bills charge my account one after the other. I couldn’t get by without it.
I get a notification from this app. I open it, and what does it tell me? It tells me I have to login to the other app. Why are you wasting my time?
I deleted it today.
Ally: Just use one app. Every other financial institution I work with has made it work, so can you.
We don’t want this in a separate app 1/5
Just put these controls in the banking app, where they belong.
Doesn’t even work, i wish everything was on the same app.
Notification badge reads 10+ 1/5
By nickname is already take
The notification badge will read over 10 notifications for a single transaction. To make matters worse, it is ridiculous to separate app card controls into an entirely separate app.
Doesn’t work, just says “retry” over and over, even when loading from ally bank app. Do not lock your card, you may never get to unlock it.
Merge into main app 1/5
It’s pretty embarrassing that this is separate from your main app in 2020. Every other bank and credit card company has this feature in their main app but you can’t or won’t figure it out?
Dumb app 1/5
First, why do I need two apps? Second, having two apps means if the main app decides that it cannot connect, I cannot turn off my debit card because you cannot even access this app without going through the other app. That makes little sense and would be like if Facebook made you go through the Facebook app to access the Messenger app. Third, the app shows an erroneous notification number every time. I’ll have one transaction occur and the number will show 22. All in all a really bad design from a bank who is exclusively online.
Two apps? 1/5
Why is this not just part of the main banking app...
Why isn’t everything needed all into one app? It’s very annoying to have to have two😒
HONEST REVIEW - Ignore the low stars. 5/5
By Tyren Carter
This app works as it should. I haven’t had any problems and I like the full control over your card.
The only reason people are giving low stars is because Ally makes you have 2 apps. That’s the very bottom of my concerns, I don’t care that I have to go to a second app. Phones contain apps, we use them.
Love it. Highly recommend if you have an Ally card.
DO NOT USE 1/5
One of the worst possible apps I’ve had the misfortune of using. It forces me to open the main app to use this app. That alone is a nuisance, but now it won’t even let me process a charge when I turned the card back on. Absolute trash.
DO NOT USE THIS APP 1/5
I’d rate ZERO STARTS if I could.
So I recently downloaded and installed the Ally Card Control App and used it to lock my debit card when I misplaced my wallet but upon unlocking the card I still can not use my card
OK, but not even able to do what it's supposed to 2/5
I like the concept, but wish it was built into the main Ally app instead of a standalone one. I've had no issues locking/unlocking my card in the app in the past. Today, however, I lock my card and when I reopen the app, it's unlocked again. Not much point in having the app if it won't do one of the basic functions it's supposed to.
Doesn’t work 1/5
When I lock my card, it just unlocks randomly. When it appears to be unlocked, my card gets declined. Really frustrating when you are trying to buy something and you have to mess with an outdated app. I’m looking into other banks. What a poor decision to switch to Ally.
Can’t use my card 1/5
This program is glitchy. It is rejecting transactions saying my card is turned off when it’s on and then allows charges to go through when it’s off! Card Services can’t help so they put you on hold while they have IT try and fix it!
Latest Update broke it. 1/5
Turning my cards off doesn’t work anymore. I turn them off, close the app, open the app again and they show as on. Please fix this ASAP!
Latest update broke it 1/5
It was working before. Now I can't turn the cards off at all. I can toggle stuff all I want but nothing really happens.
Incredible Bank, Garbage App 1/5
Ally is the only bank I've ever used that I feel actually cares about its customers. Their main bank app is pretty decent too. Considering Ally has always treated me well and seems to take its customers' interest into consideration most of the time, it makes me genuinely sad that they would publish such an absolute garbage app. Literally nothing functions as expected, the interface was not written with the end-user in mind and the fact that it is a separate app is a minus as well. It's honestly like a developer wrote their first Hello World script and immediately created this app using the form creator in Visual Basic without writing any actual code to make it do anything. On top of that, it took them over three years from initial release to publish the first patch. A patch that actually made the app function even worse if that is possible. Please, Ally, you're an amazing bank, but fix this terrible app. It has 1.8 stars at the time of this writing for a very good and valid reason: it's terrible.
New update is great 4/5
The new update for the app is fantastic and brings it into 2020. However, when I turn off my card, it does not stay off when I close the app and reopen, thus negating the benefits of turning off the card.
This should be in the main app 1/5
STOP updating this and work on integrating it with the main Ally Bank app.
Does not work 1/5
It used to give notifications but quit after iOS 13. Uninstall/reinstall, even a different phone, still no notifications. Pointless. I had to set it up to send an email for every transaction. Thinking about moving to a bank that can actually make a working app.
Why does this exist 1/5
By Dead gig
BUILD THESE FEATURES INTO YOUR MAIN APP.