Serves it purpose 3/5
By Mal Breezy
Bur can they please update this to get rid of the black borders?
Why a separate app for card controls? 3/5
If ever there was an obvious place to merge an app, it would be this app with the main Ally app. It does what it says it does, but it’s weird that this isn’t incorporated into the main app.
Old version 1/5
Please ally can you guys update the App and make an easy app we can use.
Controls Card like it’s supposed to! 4/5
It does exactly what they claim. I don’t understand why people are getting all worked-up over it. I DO understand that it’s silly to have it as a separate App but get over it people...it’s not like one more app is gonna make your devices spontaneously combust, Geez 🙄
I am personally thankful for the ability to control these things at a moments notice when needed❢❢ ★★★★
Thanks Ally! ♡
They built the entire Ally Self-Invest platform into the main app but you still need a separate app to slide a simple toggle setting.....why?
Why is the app screen ratio so small too??? Ally...update please...
Won’t connect 1/5
It just keep saying retry to connect.
Seems to be buggy and old 1/5
Just opened a new account and was prompted to download this app. Doesn’t seem to allow me to log in. Also based off the screen resolution looks to be very old and not maintained.
Horrible UX and CX 1/5
Horrible customer experience, why split the service for managing your cards to another app? This can be achieved in the same app, other banking institutions do this already.
.. this needs an update. The iPhone X update. You know.. the phone that came out years ago? Come on..
Great controls but.... 1/5
With Ally bam being an online only bank they need to be at the forefront of technology and interface. The interface is terrible and from many iPhones ago. I’m honestly surprised apple allows such an outdated app. Please update this or better yet integrate this as it should be. This is a similar weird situation to having Ally Invest actually having TradeKing URL’s and the same look besides the color. Please take care if these thing and continue proving to us why we should continue banking with you.
Do better Ally! 1/5
When you’re an online only bank your apps should be top notch. I imagine people see these app ratings and choose to go elsewhere for their banking needs. It’s not that hard for current customers to leave either.
This one is the worst Ally app. You have to log into the main app to open this app. It doesn’t go full screen into the notch. And it looks low res.
Why the main app can’t do it all like apps from other banks is baffling.
No Issues 5/5
By Edward scissor hand
I have no issues with this app, not sure why so many people are upset, The app functions , but I will admit it’s make a little more sense to be combined into the ally bank app but I have no issues getting to or using this app. All in all it’s a handy app and a must have if you want to have the most security to your cards.
Outdated - Needs all in one App 1/5
I am in love with Ally Bank, and their main app, but this secondary outdated app seems not up to today’s standards of mobile banking. It needs a merge into their main app to update it. Please Ally read this and update me on this.
Needs to Combine With Ally App 4/5
I love banking with Ally and love their banking app (except the investment side) I really wish that this card control app was just built in to the Bank app with a link under each account to set the parameters and such. Other than that the app works great and I love the different controls you can set.
App does not work 1/5
By highland farm
The app doesn’t work. It keeps returning me to the same page
UPDATE: I will be leaving Ally Bank because of this outdated app, and the reduction in the high yield savings rate. This app wasn’t built for the iPhone X and above which has me concerned about security.
Doesn’t fit the iPhone X and above. Clearly hasn’t received an update in years. This app could easily be merged into the Ally Bank app, as all other financial institutions have done..
Redo this app... 1/5
What a terrible app. Remember, newer online only banks are offering way fancier apps.
At first I was wondering why this is a separate app, but now I can see there’s a lot of settings and options so perhaps it makes sense. The design feels a little outdated, though.
Love the Card Controls! 5/5
By Happy Ally Customer
I’ve been able to head off fraudulent charges and the hijacking of my card by using the card controls app. The app alerts me when an attempted charge has been made, and I can easily turn my card on or off to prevent unauthorized use. Yes, there are a few steps to get to the card controls (logging into the banking app first and switching, etc.), which I wish would be improved, but for me, the minor inconvenience is well worth it.
App does not work 1/5
By Joshua Clemens
This app has completely stopped working and won’t allow me to do anything, even after reinstalling it.
Stopped working today 2/5
App stopped working today. No way to clear the app notifications nor can I access card control from the app itself or the Ally Bank app.
Good to have. should be better 3/5
The spend limits should include weekly limits rather than just transaction limits.
The process of opening is annoying, but i presume it is somehow necessary.
Opening app 2/5
If I have to download a second app to access features, at least let me open it on its own and not force me to go into the first app just to open the second one.
Bottom of the bottom 1/5
Theres a reason for no branches. Not a secure service, highly unproffessional and unethical practices. If you have an open account close it and use a trusted banking service. Please
Needs updates 1/5
Ally, please keep this app to date like your other app or integrate this app into the other one for convenience. Thanks.
I don’t mind having two apps with my banking but the problem I do have is slowness, constant crashes, and it is not screen fitting for the iPhone X so it just looks enlarged and blurry. A performance update would be nice and better comparability with the iPhone X.
Why is this a separate application? 1/5
Only putting this here because I think the main concern is why this app is separated. Put it in with the main application as feature and call it a day.
Why does this exist 1/5
By Dead gig
BUILD THESE FEATURES INTO YOUR MAIN APP. The frustration of even logging into this app is unreal. You have to open the main app and then tap on card controls in your profile to even USE this app. It’s so backwards. I just started using Ally but I’m already second guessing it between this app and how hard it is to set up Apple Pay. Can’t even use the notifications. Shouldn’t have moved to this bank.
Why a separate app? 3/5
I’ve never seen this before and it doesn’t make sense to me. It can’t be that hard to build this feature into the main app.
Why is this a separate app 1/5
It’s absurd that this needs to function as a separate app fully dependent on the other Ally Bank app. Either build this app into the primary, or allow a second login option so I do not need to navigate my other ally bank apps menu to open this.
Really useful for me but this is the worst card control system out there. It obviously shouldn't be a separate app and because it's separate you basically have a useless app because you can only access it through the main banking app. If you open this directly it immediately closes and prompts you to open it through the main app..... Why
Separate app? 1/5
Why would we need a separate app..? Just make an extra option in the bank app! Overall very pleased with the ally bank app, but not this.
Make it one app and fix region search 2/5
This should be integrated into their well designed and functioning banking app. When attempting to setup the regional transaction allowances, the search function wasn't working. Also it wasn't really clear what was outlined. It appeared to be state boarders and countries, but it wasn't obvious.
Outdated and pointless standalone 1/5
By Noel F.
As a recent new Ally customer I really enjoy using their mobile app, it allows you to get at all your accounts immediately and make changes to everything right on your phone. When you go to your profile and tap card controls though it seems like you'd just be opening a menu but instead you're forced to download another app just to take advantage of additional security and convenience features. The kinds of things this app offers could easily be rolled into the main Ally financial application and keep your data in one spot, safe and sound.
To top it off, this app hasn't been updated in a while, otherwise it would support the screen resolutions of the iPhone X/Xs/Xr/XsM among other new phones that have been released in the last few years. It's clear that this product serves some other use to Ally besides offering g the features it does, otherwise they would roll the functionality of this app into the main application. Also a bit scary that this app has fallen out of date, especially as one that's primary use is for added security.
I love Ally and their customer service, but this app is useless garbage. Setting aside the fact that I don’t understand why this has to be a separate app, it’s been unusable since I had my card replaced. I can’t add the new card and reinstalling the app didn’t fix anything either.
The back and forth logging in between the regular app and this app is also stupid. Make it one app, or don’t make me log into extra apps to use this one.
No way to remove old card 1/5
My debit card was recently cloned and so I had my old card deactivated, cut it up and threw it away. I waited a week after getting my new card to reinstall the Card Controls app and it still shows the old one in there. No way to remove it and no way to add a new one. Good plan, guys.
UPDATE: it’s now been over a month and this app still has my old card showing after deleting the app and reinstalling it several times. Guess I now have to take time out of my day to call Ally on the phone and complain. I love having to do this instead of enjoying free time. Why isn’t there a simple “remove old cord/add new card” option?!?
App doesn't work 1/5
There is no option to add a card. The app simply does not work.
Great bank, garbage app. 1/5
By Don Jonskin
Can’t add my card, called customer service and they said they will have their software team look into it.
App does not work 1/5
I love Ally. But this app. Does not work. It does not connect to my card. I hope Ally will fix this because I would like to be able to control the card.
Can't see or add my card 1/5
By Michael Habib
The app is blank. Can't see or add my debit card. No options to choose from or to function. Just a useless app.
Ally is a great bank... 1/5
However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
Useful app 4/5
App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
Useless with new card 1/5
I received a new card and it’s nowhere to be found in the app (doesn’t show under portfolio) and Ally seems to be unable to help. Would love to get the monitoring set back up, but the app just doesn’t work any more.
Doesn’t work, and stupid to have a second app for this! 1/5
After authenticating through the main app, the card controls app says I have no cards. But I have two. The app is useless. And what is Ally thinking by making this a separate app and authenticating through the main app? This is the dumbest arrangement I’ve ever seen with a mobile app, and a very poor experience. I have to reauthenticate in this way every time I use the app too. Capital One does it so much better, and theirs actually works too!
Are you kidding? 2->1 1/5
By John K4
Just when you think you’ve found a bank that has some basic understanding of banking software, they tell you you need to download a separate app in order to manage your debit card.
Pending transaction crashes app 2/5
By Mr Specktor
I have a transaction that is pending and when I click to view details it crashes the app.
I did not shop at the store recently, so I think an old transaction is stuck inside the pending section and throwing an error when I go to view details (because the info for that transaction isn’t actually where the app thinks).
Update: it is indeed a purchase that has been processed in September (I checked my transactions in the ally bank app), but shows up as pending in this app.
Lost 1 star, takes too many clicks to get back into card controls once it pushes me into ally mobile
Broken and useless 1/5
By Hill's East
I have tried multiple times to get this to work, but the app says “There is no card to manage, try again later.” Customer service had me delete and reinstall the apps, which you shouldn’t have to do—and it didn’t work anyway. Ally has a good website and a good main app. Why create this piece of junk?
Does not work for iPhone X 1/5
This app doesn’t even work for the iPhone X—it doesn’t allow me to sign in when opening the app. Please update because I feel this could be a fantastic and useful app.
System is horrible 1/5
System goes down and locks your card if or if not enabled. Don’t use unless you like to be “that” person at the grocery store!