No way to remove old card 1/5
My debit card was recently cloned and so I had my old card deactivated, cut it up and threw it away. I waited a week after getting my new card to reinstall the Card Controls app and it still shows the old one in there. No way to remove it and no way to add a new one. Good plan, guys.
UPDATE: it’s now been over a month and this app still has my old card showing after deleting the app and reinstalling it several times. Guess I now have to take time out of my day to call Ally on the phone and complain. I love having to do this instead of enjoying free time. Why isn’t there a simple “remove old cord/add new card” option?!?
App doesn't work 1/5
There is no option to add a card. The app simply does not work.
Great bank, garbage app. 1/5
By Don Jonskin
Can’t add my card, called customer service and they said they will have their software team look into it.
App does not work 1/5
I love Ally. But this app. Does not work. It does not connect to my card. I hope Ally will fix this because I would like to be able to control the card.
Can't see or add my card 1/5
By Michael Habib
The app is blank. Can't see or add my debit card. No options to choose from or to function. Just a useless app.
Ally is a great bank... 1/5
However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
Useful app 4/5
App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
Useless with new card 1/5
I received a new card and it’s nowhere to be found in the app (doesn’t show under portfolio) and Ally seems to be unable to help. Would love to get the monitoring set back up, but the app just doesn’t work any more.
Doesn’t work, and stupid to have a second app for this! 1/5
After authenticating through the main app, the card controls app says I have no cards. But I have two. The app is useless. And what is Ally thinking by making this a separate app and authenticating through the main app? This is the dumbest arrangement I’ve ever seen with a mobile app, and a very poor experience. I have to reauthenticate in this way every time I use the app too. Capital One does it so much better, and theirs actually works too!
Are you kidding? 2->1 1/5
By John K4
Just when you think you’ve found a bank that has some basic understanding of banking software, they tell you you need to download a separate app in order to manage your debit card.
Pending transaction crashes app 2/5
By Mr Specktor
I have a transaction that is pending and when I click to view details it crashes the app.
I did not shop at the store recently, so I think an old transaction is stuck inside the pending section and throwing an error when I go to view details (because the info for that transaction isn’t actually where the app thinks).
Update: it is indeed a purchase that has been processed in September (I checked my transactions in the ally bank app), but shows up as pending in this app.
Lost 1 star, takes too many clicks to get back into card controls once it pushes me into ally mobile
Broken and useless 1/5
By Hill's East
I have tried multiple times to get this to work, but the app says “There is no card to manage, try again later.” Customer service had me delete and reinstall the apps, which you shouldn’t have to do—and it didn’t work anyway. Ally has a good website and a good main app. Why create this piece of junk?
Does not work for iPhone X 1/5
This app doesn’t even work for the iPhone X—it doesn’t allow me to sign in when opening the app. Please update because I feel this could be a fantastic and useful app.
System is horrible 1/5
System goes down and locks your card if or if not enabled. Don’t use unless you like to be “that” person at the grocery store!
Two stupids apps for ally? 1/5
That’s stupid, that you need to download another app to use one app. Lame, inEfficient as well. App crashes it too.
Not Sure Why So Much Negative Feedback 5/5
By Thomas Mangieri
It’s a stand-alone app to set up granular control of your debit card. When it launched, it immediately signed in using my Ally Bank app info. (I was logged into the Ally Bank app at the time.) no need to set up separate login info. Pretty smooth and straightforward all around.
Server Unreachable 1/5
Every time I attempt to use this app I get an error “Server Unreachable” and a button that says retry. This button doesn’t seem to do anything and I’ve never been able to actually connect to the app.
Two ——> One 2/5
Even if the performance is not that bad, it still feels more secure having everything in one app, versus having a financial institution that is relatively well-known, split their apps to dictate the number one thing that people stress over... their finances. Even if it’s minimal, I think that the majority of users would like a one sign in experience. Personally, I don’t like the fact that there’s two apps, I don’t like the time out factor when switching between the two, just in case I go to investigate something, I have to re-log back in to the other app. Not to mention that depending on which model of phone you have, the app can be reclaimed for resource allocation.
Needs updating. 2/5
This app was last updated in 1996. The regular banking app gets updated all the time, why is this app constantly neglected? It works ok, but on the iPhone X, it looks horrible.
How is this not integrated into the main app 1/5
Why do I need to download a separate app. Why do I need a separate user account from onljne banking. Bad inconvenient design.
Not really sure what the fuss is about 5/5
Sure it’s a separate app but you simply login to the main app then click one button and click on the cards controls and your there. Pretty easy... you only have to login once it’s not a big deal and really it makes sense so you don’t have to have multiple logins for one thing. Besides that I think this is a amazing thing, to have control over your card. There are so many options and it even can track your location so that your card can only be used where you are! Great solution to prevent people from stealing your card info.
This should be one app with the mobile banking 1/5
The people have spoken, let’s go Ally, get in gear, fix this problem. I’ve programmed applications, this shouldn’t be hard to do. Just get someone on it. It’s a hassle to use, I open the card controls app then it tell me to open up another app to log into the app I just came from but you can’t open up the app on its own no you have to find the link in the main app to send you to other app that you actually want. Seriously guys. I like ally so far, but this continues to be an annoyance. Fix it and you will have 5 stars and loads of referrals!
Can’t open 1/5
I used to be able to use this app and it was great because it notified me when stuff went through. After I had to change my card, I still get notifications, but I can’t open the app. It directs me to the main app to log in and then nothing happens. Just an endless loop
Doesn’t work 1/5
It says to use sign in to the other ally banking app first but this never worked, i have tried everything. Why in the world would these functions not be included in the ally banking app? Terrible idea even if it worked properly, which it doesn’t.
Doesn't need to be a separate app 1/5
This is an app that has like one feature, it could certainly be added to the main app. It's silly that I have to open the app, click the button to go to the original app, and then click the card controls button within the original app to login to the card controls app. Needs some major cleanup for this app to be useful at all. Only useful thing is that it notifies me the moment my card is swiped.
At first I was wondering why this is a separate app, but now I can see there’s a lot of settings and options so it makes sense. It’s not just a button to turn the card on or off.
I like that a separate username and password isn’t needed after clicking through from the main app. The design is a little outdated, but otherwise I have no complaints.
No reason for this app to exist other than annoying you when you log into the main app
Ally, please integrate 1/5
There’s no excuse for this to be a separate app. Get rid of it. The initial experience is NOT user friendly, either. This is an unnecessary burden on the customer.
Works well for what I need 5/5
While I agree the login is a bit clumsy, but the app makes up for it with the controls it gives me over my debit card. I can control which type of transaction is allowed and how much, which is nice for me in terms of preventing fraudulent transactions cleaning me out.
Doesn’t really work 1/5
No excuse for being a separate app... especially since it just fundamentally doesn’t work. “Login to mobile banking first.” I did. Still has never worked.
Why is there a separate app? This is pointless and waste of time.
Great Idea, Horrible Implementation 1/5
First off, you need this app. It gives you so much control over your card, allowing you to shut down your debit card if necessary.
However, I give this a solid 1 star rating because of how it was implemented. This shouldn’t be a stand alone app. It should be integrated into the main banking app. If they wanted to keep it a separate app, however, they need to make sure you can log directly into it instead of having to go through the banking app.
Like my title says, great idea. Horrible implementation.
Difficult and poorly designed 1/5
Difficult to use— can’t even be opened like a normal app. The notifications don’t work and it won’t even show me any transactions for my cards. I’m better off just using Apple Pay wallet to view recent transactions.
Ally has become a useless bank. Save yourself and swap. 1/5
I literally HATE Ally as a company now. The login experience is the epitome of how user friendly they are. Literal waste of existence.
Excellent idea. Poor Execution. 2/5
By Jacky Jeans
The concept around this app is great. I really appreciate the security features and the push notifications are incredibly handy. But the overall execution of the app is so shoddy and crude. It scales incorrectly, lags, and the navigation is totally illogical. Also for the past two months my push notifications haven’t worked. I know it’s a new app but seriously there’s some work to be done.
Complete Waste of time 1/5
This is such a waste of time, I downloaded the app thinking that it was going to let me at least do a travel notification to avoid having to wait so long calling in, but I quickly realized that it doesn’t. This application is mainly for alerts and transaction history, that’s literally all...
Not a Smart App 1/5
Why is this app separate from Ally Mobile? This app has yet to be optimized for the iPhone X, and alerts can’t be enable for app alerts! This means that if I have alerts on for this app, it means that purchases made on my card will SEND AN EMAIL that my card has been used. In contrast, even my Starbucks app notifies my smartphone that I’ve used my card. My AMEX also notifies me using Apples notifications system. This needs to be optimized, and more intuitive if it’s going to be an entirely separate app.
Works great 4/5
It’s a separate app but I don’t mind, it should be integrated into the Ally Mobile app though. I’ve set certain parameters and they’ve all worked. Sometimes I get errors or the app crashes. The fix is to delete the app and install it again. The apps needs more work and needs to be more stable.
Doesn't work. What is it even for? 1/5
Nuff said ^
Card controls? Awesome. Having a separate app that you have to open, then open Mobile Banking, then re-open Controls? Ridiculous.
So much anger 5/5
I don’t know why everyone is complaining. I had no issues with creating a new account, everything was synced with my Ally Bank app, it was so easy, and it is so easy to navigate. They must have done some heavy maintenance from before because the app works so well,
Stupid to have separate app 1/5
Warren1234 took the words out of my mouth. These people are asinine idiots for making a simple feature into a separate app. Please try using your own stuff before pushing it on your customers. Backward lack of thinking like this is why I decided not to use Ally for trading! You take something simple like transferring money from my one Ally account to my other and make it practically impossible! Thanks for keeping it complex. You really let your idiot managers make themselves indispensable.
Doesn’t Work 1/5
This is the kind of thing I would expect and understand from a small local credit union getting its feet wet with a mobile app, not a huge national bank with millions of customers and an “online only” business model.
App doesn’t load my cards, basic things like icons are missing, and it isn’t sized properly (the bar at the top with the battery and signal and time gets huge.)
Up and running in 30 seconds 4/5
Not sure what others are complaining about. This app took me into the main Ally app and I was able to configure my card controls from there. No extra username required.
Needs to be in the same app just like every other bank 1/5
It works okay, but why have separate apps that you need to update, look through and control?
Why have an app that just reroutes you to the original app. I wish I never banked with Ally.
I also hate this app because when a card is swiped it says I have 15 notifications. Why not just one?
Alerts? Well intentioned, but ways to go. Learn from USAA 2/5
Alerts for the card aren't needed as mush add alerts for the whole account. Transactions taking place within the account instead of transactions with 1 card. There are many members in our account, thus many cards. I can only control mine. What about everyone else?
Learn from USAA BANKING notification, they are the role model for ask other banking notifications. I would like to enjoy the same alerts add my friend's. I WANT WHAT THEY HAVE!
There's no value to a separate app with a separate login that requires you to first login to the original banking app. I just want to be able to set a temporary travel notice but it is not possible.
If you can't remember your username and password then good luck. Just know it's not tied to that app they force you to log into first. 😐
Utterly useless 1/5
What a waste. It might be a useful app if it worked. Supposed to SSO via the Ally mobile app, but you can't even login to the card controls app. It should not be a separate app. What is Ally possibly thinking?!
Simply. Doesn't. Work. 1/5
After jumping through all the hoops to get it set up, there are no debit cards linked to my account and no apparent way to link them. Useless.