I get a notification from this app. I open it, and what does it tell me? It tells me I have to login to the other app. Why are you wasting my time?
I deleted it today.
Ally: Just use one app. Every other financial institution I work with has made it work, so can you.
We don’t want this in a separate app 1/5
Just put these controls in the banking app, where they belong.
Doesn’t even work, i wish everything was on the same app.
Notification badge reads 10+ 1/5
By nickname is already take
The notification badge will read over 10 notifications for a single transaction. To make matters worse, it is ridiculous to separate app card controls into an entirely separate app.
Doesn’t work, just says “retry” over and over, even when loading from ally bank app. Do not lock your card, you may never get to unlock it.
Merge into main app 1/5
It’s pretty embarrassing that this is separate from your main app in 2020. Every other bank and credit card company has this feature in their main app but you can’t or won’t figure it out?
Dumb app 1/5
First, why do I need two apps? Second, having two apps means if the main app decides that it cannot connect, I cannot turn off my debit card because you cannot even access this app without going through the other app. That makes little sense and would be like if Facebook made you go through the Facebook app to access the Messenger app. Third, the app shows an erroneous notification number every time. I’ll have one transaction occur and the number will show 22. All in all a really bad design from a bank who is exclusively online.
Two apps? 1/5
Why is this not just part of the main banking app...
Why isn’t everything needed all into one app? It’s very annoying to have to have two😒
HONEST REVIEW - Ignore the low stars. 5/5
By Tyren Carter
This app works as it should. I haven’t had any problems and I like the full control over your card.
The only reason people are giving low stars is because Ally makes you have 2 apps. That’s the very bottom of my concerns, I don’t care that I have to go to a second app. Phones contain apps, we use them.
Love it. Highly recommend if you have an Ally card.
DO NOT USE 1/5
One of the worst possible apps I’ve had the misfortune of using. It forces me to open the main app to use this app. That alone is a nuisance, but now it won’t even let me process a charge when I turned the card back on. Absolute trash.
DO NOT USE THIS APP 1/5
By DONT USE STOCKTWITS
I’d rate ZERO STARTS if I could.
So I recently downloaded and installed the Ally Card Control App and used it to lock my debit card when I misplaced my wallet but upon unlocking the card I still can not use my card
OK, but not even able to do what it's supposed to 2/5
I like the concept, but wish it was built into the main Ally app instead of a standalone one. I've had no issues locking/unlocking my card in the app in the past. Today, however, I lock my card and when I reopen the app, it's unlocked again. Not much point in having the app if it won't do one of the basic functions it's supposed to.
Doesn’t work 1/5
When I lock my card, it just unlocks randomly. When it appears to be unlocked, my card gets declined. Really frustrating when you are trying to buy something and you have to mess with an outdated app. I’m looking into other banks. What a poor decision to switch to Ally.
Can’t use my card 1/5
This program is glitchy. It is rejecting transactions saying my card is turned off when it’s on and then allows charges to go through when it’s off! Card Services can’t help so they put you on hold while they have IT try and fix it!
Latest Update broke it. 1/5
Turning my cards off doesn’t work anymore. I turn them off, close the app, open the app again and they show as on. Please fix this ASAP!
Latest update broke it 1/5
It was working before. Now I can't turn the cards off at all. I can toggle stuff all I want but nothing really happens.
Incredible Bank, Garbage App 1/5
Ally is the only bank I've ever used that I feel actually cares about its customers. Their main bank app is pretty decent too. Considering Ally has always treated me well and seems to take its customers' interest into consideration most of the time, it makes me genuinely sad that they would publish such an absolute garbage app. Literally nothing functions as expected, the interface was not written with the end-user in mind and the fact that it is a separate app is a minus as well. It's honestly like a developer wrote their first Hello World script and immediately created this app using the form creator in Visual Basic without writing any actual code to make it do anything. On top of that, it took them over three years from initial release to publish the first patch. A patch that actually made the app function even worse if that is possible. Please, Ally, you're an amazing bank, but fix this terrible app. It has 1.8 stars at the time of this writing for a very good and valid reason: it's terrible.
New update is great 4/5
The new update for the app is fantastic and brings it into 2020. However, when I turn off my card, it does not stay off when I close the app and reopen, thus negating the benefits of turning off the card.
This should be in the main app 1/5
STOP updating this and work on integrating it with the main Ally Bank app.
Does not work 1/5
It used to give notifications but quit after iOS 13. Uninstall/reinstall, even a different phone, still no notifications. Pointless. I had to set it up to send an email for every transaction. Thinking about moving to a bank that can actually make a working app.
Why does this exist 1/5
By Dead gig
BUILD THESE FEATURES INTO YOUR MAIN APP.
No Notifications 1/5
I get 0 notifications from this app. I’ve turned everything possible on and never get a single transaction alert. My bf has Ally on his Android and he gets a notification for every transaction made. Really annoying that the functionality for the Apple is so poorly designed because I love Ally for everything else! Please fix.
I love Ally as a bank, but it’s really poor design that this is a separate app. All of this functionality should be included in the main banking app.
What went wrong? 1/5
Totally missed the mark ally. Combine the card control with the regular app.
This app is not working at all.
Doesn’t Work 1/5
Downloaded the app when I opened an account with Ally, the app worked for a little while and I still get notifications. But I haven’t been able to log in to it for about 6 months now.
Please interstate this into the main Ally app or optimize it for any iPhone released in the past 5 years...
Worst bank app ever it’s been trying to to servers since 1969 ! Losers 1/5
Worst app ever they need to fire their engineering team
Not bad just weird 3/5
By hessscc hi lphgfesscvh
Weird I have to open ally to open card controls. Also weird I have to have two separate apps. Not bad just weird
Not a Smart App 1/5
Why is this app separate from Ally Mobile? This app has yet to be optimized for the iPhone X. This needs to be optimized, and more intuitive with more features if it’s going to be an entirely separate app.
This app is still on version 1.0
2 apps really? 1/5
I want 1 app for all my banking needs this just inconvenient.
Don’t Download, Doesn’t Work 1/5
Super frustrated with this app! Initially, I was able to log in and change my settings to be secure. Turns out I made it too secure because I can’t even use my card to get my nails done. Declined! So I tried to log into the app and it put me in a loop saying I need to log into the Ally Banking app first. I did, but this app doesn’t recognize that I’m logged into the other app. So I sign into this app using my regular password and it gives me an error (not “wrong password”, but an error with instructions to call). I’ve basically locked myself out with this app and now it won’t let me get into the app to fix it. I have to call or figure it out online, a desktop because no option on mobile site. Very inconvenient!
Serves it purpose 3/5
By Mal Breezy
Bur can they please update this to get rid of the black borders?
Why a separate app for card controls? 3/5
If ever there was an obvious place to merge an app, it would be this app with the main Ally app. It does what it says it does, but it’s weird that this isn’t incorporated into the main app.
Old version 1/5
Please ally can you guys update the App and make an easy app we can use.
Controls Card like it’s supposed to! 4/5
It does exactly what they claim. I don’t understand why people are getting all worked-up over it. I DO understand that it’s silly to have it as a separate App but get over it people...it’s not like one more app is gonna make your devices spontaneously combust, Geez 🙄
I am personally thankful for the ability to control these things at a moments notice when needed❢❢ ★★★★
Thanks Ally! ♡
They built the entire Ally Self-Invest platform into the main app but you still need a separate app to slide a simple toggle setting.....why?
Why is the app screen ratio so small too??? Ally...update please...
Seems to be buggy and old 1/5
Just opened a new account and was prompted to download this app. Doesn’t seem to allow me to log in. Also based off the screen resolution looks to be very old and not maintained.
Horrible UX and CX 1/5
Horrible customer experience, why split the service for managing your cards to another app? This can be achieved in the same app, other banking institutions do this already.
Great controls but.... 1/5
With Ally bam being an online only bank they need to be at the forefront of technology and interface. The interface is terrible and from many iPhones ago. I’m honestly surprised apple allows such an outdated app. Please update this or better yet integrate this as it should be. This is a similar weird situation to having Ally Invest actually having TradeKing URL’s and the same look besides the color. Please take care if these thing and continue proving to us why we should continue banking with you.
Do better Ally! 1/5
When you’re an online only bank your apps should be top notch. I imagine people see these app ratings and choose to go elsewhere for their banking needs. It’s not that hard for current customers to leave either.
This one is the worst Ally app. You have to log into the main app to open this app. It doesn’t go full screen into the notch. And it looks low res.
Why the main app can’t do it all like apps from other banks is baffling.
No Issues 5/5
By Edward scissor hand
I have no issues with this app, not sure why so many people are upset, The app functions , but I will admit it’s make a little more sense to be combined into the ally bank app but I have no issues getting to or using this app. All in all it’s a handy app and a must have if you want to have the most security to your cards.
Outdated - Needs all in one App 1/5
I am in love with Ally Bank, and their main app, but this secondary outdated app seems not up to today’s standards of mobile banking. It needs a merge into their main app to update it. Please Ally read this and update me on this.
App does not work 1/5
By highland farm
The app doesn’t work. It keeps returning me to the same page
UPDATE: I will be leaving Ally Bank because of this outdated app, and the reduction in the high yield savings rate. This app wasn’t built for the iPhone X and above which has me concerned about security.
Doesn’t fit the iPhone X and above. Clearly hasn’t received an update in years. This app could easily be merged into the Ally Bank app, as all other financial institutions have done..
Redo this app... 1/5
What a terrible app. Remember, newer online only banks are offering way fancier apps.
At first I was wondering why this is a separate app, but now I can see there’s a lot of settings and options so perhaps it makes sense. The design feels a little outdated, though.
Love the Card Controls! 5/5
By Happy Ally Customer
I’ve been able to head off fraudulent charges and the hijacking of my card by using the card controls app. The app alerts me when an attempted charge has been made, and I can easily turn my card on or off to prevent unauthorized use. Yes, there are a few steps to get to the card controls (logging into the banking app first and switching, etc.), which I wish would be improved, but for me, the minor inconvenience is well worth it.
App does not work 1/5
By Joshua Clemens
This app has completely stopped working and won’t allow me to do anything, even after reinstalling it.