Very Unhappy 1/5
This app is a pain in the —- it freezes up and have to delete and open up again, I can’t open my shopping list at the store so have to end up writing everything down as before. It doesn’t even rate a 1 but had to rate b4 sending..
Stopped working 1/5
By disappointed susie
At first the list function stopped or froze when on my iPhone Then the app itself kept freezing when I tried to open it. It used to work great. Don’t know what happened to it. I just deleted it.
Won’t respond 2/5
Obviously from the other comments. It’s not me. Grocery list is my favorite when it works but it is getting more and more glitchy. I love Alexa but the app needs work
The app is totally failing since the recent update. 1/5
I have a iphone 7. I cant event get it to open. I first thought it was my internet NOT then blamed my phone NOT. I can no longer even use Alexa ☹️
Your app won’t do anything! How am I supposed to set up other devices when I can’t get settings open on app. App froze and doesn’t work!
App keeps crashing 2/5
By Sankalp Kalbag
Since the last update. The app crashes as soon as I start navigating through the tabs.
I’ve to re launch the app at least once to get things done.
Amazon please fix this issue.
App keeps shutting off 1/5
By Confused Operator
I love my Echo with Alexa, but the app on my IPhone 6 Plus keeps shutting off. I don’t know if it’s storing too much cache/history or what. Day 1 it worked fine, by day 2 you open the app, and it eventually shuts off and you have to open the app and try to get back to where you left off at. The only other app I’ve ever had this do to me is Google Earth, because the cache/history was getting full. Once I clear it it works great again, but I don’t see anything on the Amazon Alexa app to clear cache/history. Echo with Alexa is becoming very popular, but they need to fix the app that controls it and setup, or your Echo will be useless if you can’t connect devices to it.
Alexa has changed my life 5/5
Permanently disabled Alexa has given me eyes and ears for my home. It’s cameras. Shopping. Weather reports. Tv control and so much more
By Silk g
The shopping list feature is crap. I can only open it successfully when I am at home. When I’m in the store, I have to delete the Alexa app, then reinstate it to see the list. Even after that—it freezes again AND BECOMES USELESS.
Amazon tap 3/5
Good app software for amazon tap needs update to allow to make phone calls
Pay attention Amazon 1/5
Your app rating is terrible for a reason. It’s basically useless with limited (if any) functionality. And for gods sake, if I can’t turn off the baby-waking ‘OK’ every time I want to turn on or off a light I am going to trash this device and get a Google Home.
The Alexa app is very confusing. It’s not intuitive. Even after using it for over a year, I still find myself poking around the app never able to find what I’m looking for on the first try. I really like my echoes, but I do not like using this app. Two stars because it’s functional, but I wish Amazon would simplify this app and make managing devices more straightforward.
Won’t even load. Completely frozen. 1/5
For weeks now the app has been glitchy. When I open it, it sometimes closes out automatically. If it does open none of the buttons work to navigate the page. I can’t even see what’s on my grocery list because the app won’t let me push any buttons in the menu list. This is so annoying it makes having Alexa useless when all I really use it for is my shopping list. The version before the most recent update worked better than the one it updated to, to fix the glitches!!! 😡 someone do something!!!
Completely stopped working. I expected more from Amazon.
Alexa App freezes on iPad 1/5
What have you done to this app?? I can't get past the splash screen. Can't get to menus or anything and NOTHING works
Poor functionality 1/5
I really just need a device to play music and more importantly, keep lists. The list always freezes on my iPhone (and my husband’s, a different model). There is no way to retrieve my to do list anywhere. Doesn’t matter how many times app is re-installed. This seems so simple, but it just never works.
App hangs 1/5
Thanks. Now all the app does is hang as soon as it’s done loading. I’m glad I pay Amazon to produce this kind of trash.
Fix lists! 2/5
One of the best things about Alexa are lists. But as others have said, they aren't working. My list freezes at store so I can't scroll or check off items. In order to restart I have to be in Wi-Fi range at front of store. I started to use Anylist app & skill which fixes things for me. But my wife is on Android and which doesn't support Anylist and its great features.
Not user friendly 2/5
It keeps saying I need to set up Multi Room Music in order to play music on multiple devices, but there is no way to do that in the app. I’ve looked everywhere in the app, there is no way to make a group of all my Amazon devices to play music.
Lists REALLY needs improvement 1/5
Love this except for the lists. Had the same problem as others when trying to bring up lists in stores. Have had lists come up but cannot use, just freezes up and cannot be opened until the next day. Useless for lists. VERY disappointed.
Terrible App 1/5
By Confused :(
You would think that with the amount of marketing and work that Amazon puts into its Alexa devices, they’ve would’ve put some work into the Alexa app. This app is the WORST app on my phone. It constantly freezes. Most recently, it completely stopped working. I thought maybe it was my phone. I hard closed the app, gave my phone a hard reset and updated the app in the App Store. Nope. Nothing would unfreeze the app. I had to just delete it. For an amazon product, this is so disappointing. I originally thought that I was going to buy more Alexa devices. Not anymore. They push you to buy, buy, buy and once they have your money, you’re on your own. It’s a bait and switch.
List feature glitchy and doesn’t work 3/5
Can’t add items to list on alp
Fixes needed! 1/5
I am having the same problem as the review above. The app will not open in the store or becomes non-responsive. Now, I can’t even get the app to open at all. Amazon needs to fix this!
This update is horrible..... 1/5
Since updating the app has stopped working on my phone. Literally opens and then freezes.
Worst app on my phone 1/5
By et dolores
This app is entirely useless. I’m so frustrated with it I’m using others when possible. Come on Amazon...get off your high horse and FIX IT!!!
Why is it taking 5 minutes to load a screen in the app? I have Alexa play talk radio for my pup while I’m at work; and after coming home today, I had issues having Alexa turn the radio off. She wouldn’t understand any of the usual “off” commands, so I went to the app to see what’s up. CANT EVEN LOAD THE SETTINGS. COME ON! Do you guys even conduct user acceptance testing before rolling out updates? Coming from someone who coordinates large deploys for another company...you should be embarrassed and ashamed.
So glad I bought a Samsung now 1/5
The Alexa app works beautifully with Samsung. I have had issues with the Alexa app on Apple. The interface is terrible and I cannot access all skills through this apple app
Please support Apple Watch, fix volume at same level between news and forecast weather 3/5
Please support Apple Watch
The weather forecast play loudly, please adjust the volume at the same level as news.
Deleted once because of no Shopping List 2/5
The shopping list did work for a while. On my last two shopping trips, it would not open, so I just deleted the app. I’ll try it once again.
Lists Useless 1/5
App is not responsive, particularly in stores where you want to check a list. Very disappointing.
Update this app 1/5
By Wax se
You update Alexa app but you aren’t fixing the problem. The list function of the app is the worst. It never works anymore. I may as well go back to pen and paper because every time I get to the store I can’t open the list portion of the app. At home I can’t open it 9 out of 10 times to even add an item. I click on add item and nothing happens. The connection between Alexa herself and the app is fine. Just fix the app. Not happy.
I can’t get my shopping list to open in the store! 2/5
For me one of the most convenient features of Alexa was the shopping list. But recently the app has been completely unreliable. It either won’t open, or when it does, it will get stuck and I can’t get to my list. I can’t be sure if I will be able to see my list in the store, which is extremely frustrating! I had really come to rely on this app when I’m out, as I forget my paper lists but always have my phone with me. It WAS great. Not sure what’s happened lately. Amazon please fix these bugs and I will change my rating back to four stars. Until then, I’m back to using apple reminders lists and paper.
Poor showing 2/5
By Skippity ba
“Room for improvement” is an understatement. All the potential is there. How about checking off some of the obvious features and giving a thought to user experience. Please?
DONT UPDATE!!!!!!! 1/5
By Name’s Jarvis B
Used to work fairly well. Now that I updated I can’t even tell Alexa to disconnect to the device that’s streaming. GROSS!
The Alexa app is terrible!!! 1/5
I have begun the task of automating my house using the Amazon Alexa devices. However, the app software keeps getting worse and worse. I have updated to the newest app version and my iPhone 6 is also up to the latest iOS version.
Run the app and it immediately locks up. This is absolutely useless!
Amazon, if you cannot even write a simple control app for your system, then I am sending my business to Google!!! Read my lips (agh... text)!
Freezes up 1/5
Since the last update it just freezes up. Not good.
For my kids 2/5
We got 2 echo dots for our kids - I read that I could activate freetime to manage explicit songs and search etc - but once you do that none of the skills work - even the simple ones like the night light, makes no sense.
The App itself is just not very user friendly - items are buried in endless folders or in odd places - clearly it was developed with no actual user experience.
Could be much more, but really fell short. Hope they update soon!
Alexa app failure 1/5
The app has been frozen for hours and is unresponsive, despite restarting my iPhone. Some please help.
Alexa desperately needs help 1/5
By $ecret @gent Man
Used to work, but the app has become super glitchy. I loved the list feature (especially for grocery shopping), but the app takes so long to load that it’s pointless to bother trying to open the app at the supermarket to see your list. Would be really cool if it actually worked correctly.
The latency in this app (or rather, in its connection to Amazon’s cloud) makes it nearly unusable. I love my Echo Dot and just wish Amazon would put more work into this app, which is by far the weakest part of the Alexa ecosystem.
App notification not pushing to iPhone anymore 2/5
My favorite feature of alexa is the latest availability to have push notifications to both the echo and my phone via the app. I can set a reminder and it would go off on all my devices that had this app. Including a push to my iwatch. My issue is it’s inconsistent and down right just stops pushing through to my iPhone/iwatch but will still push to the android phone and the echo will announce it. So there is a glitch in the iOS version. I’ve had 2 iPhone both 5 and 6 iPhone that this has stopped pushing on. I would give 5 stars if the notifications would work properly and consistently. How am I supposed to rely on a “reminder” if it won’t remind me on my device Incase I’m not near the echo to hear it? No point in using it unless I plan on being in ear shot of the device. Please fix the iPhone notifications!!! And yes ALL my notifications are turned on in both the app and on my iPhone!
Good! But needs some work... 4/5
The Alexa app has improved a lot over the last few months. I really wish they’d work out the bugs causing the app to freeze occasionally. I also wish they’d add the ability to “wake up to Sia” as the commercial describes, to the app as well... not just on the device!
What happened? 3/5
All your regular features were working , now if I try to manually type in a reminder like I use to, I get ‘reminders are not supported on this devise’! WTH?
It has been getting more and more glitchy, but since the last update it’s unusable. Completely froze and nothing is fixing it 😩
Unreliable unpredictable unusable 2/5
Allows you to download skills sometimes then they can’t be rated or used very long. Much of the time the app just freezes and you have to do a hard reset to make them operable. Would be a fantastic app if it worked most of the time with my echo for more than just operating my lights.
Not Useable 1/5
Resent updates have rendered this app useless. It freezes upon entry into app. I used app quite a bit when I first purchased my Echo Dot, but no longer. Thinking of deleting.
Love Alexa, but the app is garbage:( very glitchy and doesn’t work well. Thankfully my Alexa itself is great and understands me very well, but the app is too much trouble
App is unstable 2/5
I’ve typically only had issues with the Shopping List (the App won’t respond when I tap on the list name). But now the entire App is unresponsive no matter what I do. Very frustrating.
Glitchy and poorly executed 1/5
This app feels and acts like a poorly ported program. It’s clear that this was not designed for iOS, precludes any hint of integration, and more often than not bugs out and becomes unresponsive. Just interacting with the user interface is painful. It’s a shame because I really like my account, but as an iPhone user it’s hard to reconcile the two thanks to this app.
Getting better 4/5
By Inspiration frog
Getting better. Improved interface and much faster scrolling and toggle switches on alarm clock.