Four plus years old? What?
They keep pushing us to use the Amazon app 1/5
They keep pushing us to use the Amazon app, but the Amazon app is missing so many things that Whole Foods has on Prime Now. This is terribly disappointing.
Not good anymore 2/5
Amazon prime now used to be available the same day but now is only available the next day... there isn’t any 2 hour delivery or same day delivery.
Much better than ordering in Amazon app 5/5
Prime now is much better for ordering food than regular Amazon app. Have no idea why amazon is trying to get rid of the app. Pictures of food are much better here and ordering process made better...
Overall a Very Helpful App! 4/5
I had to self-quarantine since March 2020 (12 months exactly). Even though my 2nd vaccine kicks in next week, I plan to continue using this app when I don’t have time or energy to go to the store. I haven’t had any tech problems & have used this regularly. My only complaint is that several times I’ve received spoiled or wilted produce. Just depends on the shopper. But when I’ve contacted customer service, they’ve immediately given me a refund. I agree that they should let us know about out of stock items in time to make adjustments (sometimes they do, but not always).
***My one wish (note to app designers): that I wouldn’t have to buy a minimum of $35 of products from Whole Foods to get free delivery on the part of my order selected from them. If they want us to choose more of their items, Whole Foods needs to be competitively priced on more items & expand their selections. Then we will select more of them & it won’t be an issue!
What’s with the low reviews? 5/5
This app and service are great! Oven never had an issue with the app using for past 5 years.
Had some hiccups with delivery but extremely rare. It’s nothing like instacart, shipt etc where they can’t find half your things or mark up. There been a few bad delivery drivers but very little compared to other delivery services.
Love PrimeNow and this is why we have kept our Amazon membership. Definitely the best grocery delivery service out there!
Doesn’t work 1/5
I am not able to sign in when first setting up the app....
Far From Perfect...But worth every NON DIME 5/5
By Matt Malek
For a TIP ONLY a service Amazon Prime does what is says it’s going to do and is very rarely late or wrong. And as one woman pointed out, if you are that Moron that wants the most Exotic item in the perfect shape, then go get it yourself you self indulged wank. This system rocks and has made my life substantially easier. Getting things the same day is amazing. Just spend a few minutes actually paying attention to how the app works and don’t go crazy to start and all will be well. Do NOT listen to the Whiney crybabies!
Not showing sale prices 2/5
The app has plenty of issues as have been stated previously. Now the pricing is t even updated. Since the last sale ended on Tuesday night there have been no sale prices added and the overall inventory seems to have been reduced to about 20% of store items. Whaaaaaatt is going on?
15 FEB 2021 — FOR this app — ENCOURAGE group(s) in charge/deciding payment methods, to consider adding EBT as a form of payment option for Whole Foods home FOOD delivery AND Amazon home FOOD deliver
— FOR this app —
Amazon FRESH is the ONLY food delivery that ACCEPTS EBT as a form of payment
Terrible app constantly freezes; the worst 1/5
Whole Foods was doomed as soon as Amazon bought it. This app is proof. The worst app possible — constantly freezing, have to go through four steps to order more than 1 of any item, delivery options very poor (they must be cutting back on staff to frustrate their customers or they are completely inept.) Only the name remains for Whole Foods; I miss it.
Wastes your time 2/5
Without getting into the unethical censorship of the parent company: I placed an order , my credit card wasn’t accepted so they canceled my order ( which makes sense) but instead of giving me the option of updating my card info it deleted my entire groceries Cart thereby forcing me to spend time doing my groceries on the app again.
On amazon app they let you upgrade your card info not on the Amazon now app.,
Also I think there should be an option on both apps to copy an entire previous order , perhaps even create automatic recurring orders.
Also it should give you option to request the order be fulfilled only if a certain time slot which is not available becomes available
Terrible app!!! You can’t even remove or add items to your list even though the shopper hasn’t even started with your order. Also very sluggish overall.
Still screwed up a YEAR later... 2/5
After a YEAR of COVID and an extra BILLION in revenue, Amazon Prime still can’t figure out how to either 1- keep a delivery staff employed or 2- make a simple statement on their app BEFORE a customer wastes 20 minutes placing an order, that they have ZERO delivery slots for the next TWO DAYS. In Chicago. Snow storm over. Roads all clear. Very simple customer service fix, Amazon. Epic fail...
Order Canceled No Explanation 1/5
My family's grocery order was canceled without any explanation. I called customer service and they gave no explanation either. Now I'm stuck scrambling on a Sunday night to grab groceries for my family ahead of the week. Terrible customer service. I will be looking for alternative options.
garbage app, garbage company 1/5
terrible UI, slow, cancels your order if there’s any issue without letting you fix it, no way to get customer service without calling, also it’s bad
Spent 20 min picking out items. Then told me they can’t deliver 1/5
By David 2234
I spent 20 min picking out items. Then during checkout they will me there is no delivery time available. Why can’t they tell me that first so I don’t have to waste me time.
More efficient to use for grocery shopping 5/5
This app needs improvements, but I much prefer it to using the cumbersome Amazon app for my Whole Foods shopping. It is quick & easy to fill the basket from my past purchases or previous orders. Past purchases can be shown in the order of items purchased most frequently or the items purchased most recently. The interface does not require navigating through Amazon's efforts to sell more items in every order.
Still find a way to get them to deliver by leaving my checked out items and coming back to it in 5 or 10 minute increments to get the 2 hour free delivery to pop up. Weird that it does that!
App needs work. We want artichoke and sometimes the app has it then other times it doesn’t.
Stop prompting me to switch to Amazon Fresh, because it is an awful service.
Whole Foods 1/5
A terrible app FIX IT
Free? No, it’s not. 1/5
So I just saw a commercial for free grocery delivery with prime. I pay for prime every single month but I go to do a grocery delivery and it’s only “free” if I have at least $35. Absolutely ridiculous and false advertising!
Too Powerful 1/5
Big Tech, including Amazon, had gotten too powerful.
Canceling Prime 1/5
Getting rid of Amazon Prime, going to support small businesses not run by Tech Tyrants.
No longer 1/5
Will use any Amazon products.
Doesn’t work 2/5
I press “checkout” and it takes me to the exact same screen. Can’t order anything
Worst App 1/5
For all the money Amazon has they must spend $0 in this app, one of the worst. Buggy and it’s very hard to select which store you want order from. Flips you back and forth between Whole Foods and Amazon when your just trying to order from one of them. Terrible!
Amazon can’t seem to get this fixed 2/5
Ordering food from Whole Foods and Prime Now couldnt be more messed up than it is right now!
The ipad app is horrible. Spent a bunch of time to load items - then it would not let me check out. On a different occasion I put 14 items into my cart while at my office but I had to leave before I checked out. used the same login at home, it will not allow me to access that cart. Crazy loop - I try to log in, it kicks me to Prime Now. That makes me go to a different app and my “cart” is lost.
I don’t understand why I can’t add or change anything to my order.
By IHT App Reviewer
Amazon shoppers block the aisles, while Karen tries to find organic asparagus, getting no help from the whole foods veterans, embittered by the new dress code. A formerly decent store is now horrible, with its own uniquely horrible app.
Ridiculously buggy 2/5
By Lifecake devotee
Jeff Bezos is rolling in money thanks to Amazon sales, yet he can’t spend the little it takes to make an app that works? This app is so buggy that’s its awful to use. Too many problems with this app to name.
Can’t order more than 10 pieces per item 2/5
System does not allow me to order more than 10 pieces of same item. Example is 10 Granny Smith apples, won’t let you order more than that in one cart (let’s say you need 12). Can’t add unless you put $35 in cart again.
In addition, how about having visibility of hours available PRIOR to checkout?
Stopped working 1/5
The app no longer works. It will not let me sign in or input my address.
You sit in a throne of lies 1/5
I used to love prime now but for the last 9 months I have not been able to get delivery in less than a day. They need to stop advertising two hour delivery. They don’t actually offer that. I understand things were crazy at the beginning of Covid, but figure it out already.
Exceptional delivery 5/5
Thank you amazon prime now.You did an exceptional job on my first order and I will come back to you again and again our family has been struck with Covid . I’m not able to leave the house and we had ordered from Safeway and they sent almost nothing that I order and charged us for things we never received.thank you for being available and doing a wonderful job
App Doesn't Work 1/5
My area code only accepts orders in a few locations... I am literally unable to click the "check your address" button in the app, so I can't move forward and use it.
No longer “Prime Now”, just a facade for Fresh 2/5
When I first started using Prime Now they boasted over 25k items delivered within an hour. No groceries. I got things like a TV, a power supply and sneakers.
The lastest iteration reveals that Amazon has completely abandoned “Prime Now” and is now just fronting their existing grocery services. A search for non grocery items looks like you are shopping the isles at a Walgreens. The Hobbies and crafts listing has carrots and lettuce.
Just let this thing die and admit you’ve shut down the service. Also it is incredibly buggy.
Buggy and missing simple options 1/5
By Carlos from Philly
There's too much to get into, but this is an obvious case of a company outsourcing app dev to a third party. It's abysmal. It doesn't even have basic features like the audible notifications, or a way to add to existing orders that haven't been started. It's trash. Trapped using it, but it makes me think less of Amazon as a brand every time I do.
First time use was difficult 2/5
By Beth in A2
I am not sure why Amazon and Whole Foods decides that they needed another app for ordering. I entered $150 of groceries into the regular Whole Foods Prime app only to find out that was not how you order. I had to call my local WH to find out what to do. After two calls I finally elected the “Now” app from the customer service kid at the store. And had to renter all my choices. I spent nearly 2 hours.
Then, the next day, I received a text that they were working on my order. Never received a text that they finished it. So I called again. Twice. The kid said that it probably wasn’t finished but I should come anyway.
When I arrived I tried replying to the text I received that I was there. Then called twice again. The kid said to say I was there on the app. I went to the “Now” website and there was nowhere to do so, perhaps because I had not downloaded the app. He was completely unhelpful. None of the folks who were delivering the food to the curbside seemed to want to help. Finally I called the store a fifth time and got “Kim”. I was totally yelling at this point. Like, I am paying twice as much for each item at Whole Paycheck, and still the kids can’t try to figure this out. She finally got me checked in and my food was delivered.
I will use this app again but with delivery. Only because we are quarantining.
Really, Amazon, this is stupid. Include directions on your main website to this app. Make sure people know they have to order food through it and not the main website. Better, just include this on your main website.
By Triangle Witch
I tried to log in and it said it didn’t have my info in their rerecords , then I got a text from Amazon sayin someone was trying to login using my info. Don’t trust this app
Did not deliver 1/5
Did not deliver now I have to wait to get my refund. I won’t use this again
Gets stuck 2/5
I want to add quantity but it doesn’t allow you at check out?? Why??!
Good service, terrible app 1/5
By Freddy American
The app is poorly designed. If is designed for fixed resolution on a phone, which results in a terrible experience on an iPad. For example, if you are using your iPad in landscape mode, it displays everything sideways and only uses about 15% of the screen. Poorly designed. Shocking that Amazon can’t make a better app given how much revenue they have. Just use the website instead.
Great improvements over time 4/5
Recent updates when items aren’t just deleted from cart but shown to me as unavailable and I can remove them are amazing. It took my rating from 2 starts to 4. Thanks for doing that.
Some other things like search and recent purchases could be refined, but I’m very happy to see this progress. It makes a huge difference.
Poor customer service 1/5
I’ve had issues regarding missing items. When items are out of stock, the shopper doesn’t notify you to ask if you want a replacement. Customer service uninterested to help and resolve these issues, other then take feedback. I’ve had this issue occur to me a few times and I’d still had to drive up to a grocery store since those missing items were important in order to make dinner. I’m sticking with Instacart, which seems to care more about getting your order done right.
Just use Instacart 1/5
By Wish I could downgrade the app
Incredibly buggy. Freezes all the time, and Amazon will randomly delete items from your cart so after carefully building a week’s grocery list, you only get 1/2 of what you need
Very shady 1/5
Placed an order an 9:35 am... called in at 12 pm... said I needed to cancel since they hadn’t gotten the item together yet... lady from customer support STATED THE ORDER WAS CANCELED... now it’s 9:13 pm and my order was delivered.... you are shady... you lie.. I’m never using prime now ever again... not promoting safety are you guys.... nope. Thanks for nothing...
Could be better 3/5
Since COVID, had been ordering from WholeFoods via the Internet for home delivery and it was fine. Decided to try the dedicated app when switching to curbside pickup to see if anything was better. It’s just okay, should be better. I don’t understand why the app lacks the simple feature to make a “Favorites” list to order off weekly. And, when compiling a weekly order over a few days time, items “disappear” from your order when your store is suddenly are out of stock, meaning you might think you ordered something but actually have not. When ordering through the website, at least an item is ghosted out, so you know to look for an alternative. I appreciate the overall service and am grateful to those who make it happen, but would also appreciate an improved app in the future.