Not in Louisiana 1/5
Great service but app has bugs 3/5
I ordered Amazon and Whole Foods to be delivered via prime now on a weekly basis. I have done this for the last two years. The service is great. Obviously you cannot expect shoppers to pander or cater to your specific needs on specific cuts of fish and custom slicing bread or meat. Be realistic and understanding! Once you get that or except it, this is a fantastic service. I have had 90% accuracy on my orders for 2 years.
HOWEVER the app is horrible. Half the time it won’t except my orders, and when I don’t receive an item (rare but happens... again, set your expectations and be reasonable. Don’t forget there is a HUMAN shopping and another HUMAN delivering your order!) — however, when I try to get a refund for an item that wasn’t delivered or was damaged, the app corrupts. I always are the most current version of the app. This has been a persistent issue for two years, Amazon should invest a little bit of money and time to correct the bugs and then they would get five star reviews!
Does not work for me anymore 1/5
This used to work beautifully for me. And I used to order every week. And then one day it stopped working for no particular reason with errors saying unknown error. In none of my devices this worked. I called customer service and stayed on call for an hour to debug. Nothing. I now order from the amazon site.
More bananas please 4/5
Why can’t I buy more than 10 bananas at once?
If you don’t have a product why do you automatically remove from cart? I spend hours spending only to have my items removed. Let the shopper pick something else for me that could be a good alternative. But honestly 10 bananas max at a time? I need 30 for my family of 3 every week.
Great Service, Terrible App 2/5
App is slow, unresponsive, and buggy. Please fix it. I always have to check out from my computer after filling my cart because the app throws a network connection error.
App no longer works for completing transactions 2/5
App works fine all the up until the payment portion for both ordering and refunds. I have to switch to the website version to complete transactions.
Broken App 1/5
This app used to be amazing. Now it doesn’t even work. I can choose all the items I want but it errors out and you can’t buy from it. I then have to go onto Amazon Prime’s website and finish the order there. This is stupid. I can’t even update my zip code via the app because the app experiences some “difficulties, try again later”. Billion dollar business with a .25c app.
Awful App Experience 1/5
The app is terrible and enough to make me give up on Whole Foods. There’s no notification when items are removed from the cart and you can’t add item after an order has been placed. Compared to my experience with Instacart, this app is far inferior. Get it together Amazon.
Unable to place order on phone- Please fix 3/5
I like that I can order my groceries and have it delivered right to my door. But now I’m frustrated. I recently updated my phone and now I can’t get my orders to go through. I have to wait until I’m home and place the order on my ipad. Which doesn’t make much since to me being that it is much older. I have updated my app ever time there is one hoping to fix this issue but it still does not work. Please please fix soon?!?!
This app is awful 1/5
It’s amazing Amazon calls themselves a technology company when they actively make such awful applications for everyday use. There is no option to add items after an order is placed. No notifications are given, Amazon gives drivers WAAAAAAAAAY too many orders for a single delivery time. The app randomly signs out. Maybe they should study how Instacart works because it is possible to make a good app for grocery delivery.
Sound notifications don’t work on iPhone 1/5
The app sends pop up notifications for order being processed, alternative products if something is out, delivery is delivered but it doesnt make a sound to alert you. You have to stare at your phone if you don’t want to miss. This even though sound is turned on for notifications (I get sounds for other apps’ notifications so it’s a problem specific to this app)
Really bad experience!!!
They removed the purchase button!? 1/5
By what be all this noise
In one of the most recent updates, this once great app became comedically unusable. For example, in addition to no longer being only shown items in stock rather than every single possible item that Amazon Prime has offered throughout time (whether or not it is in stock! or even still exists!), you no longer have the option to add anything to your cart on the item's page? There is NO BUTTON to press or option to select to purchase the item you are viewing. Huh? Why???!!? You literally have to go back and find the photo of the item in a search result and use a purchase button there, from the search result page. WHY would a shopping app get rid of the purchase buttons?? SO DUMB. Pro tip to other app users: If you still have purchase buttons, DO NOT UPDATE THIS APP. Using it now is like trying to get to the next day as Bill Murray in Groundhogs Day.
Waste of a download 1/5
Wasted my time downloading this app to be told they don’t deliver in my area.
Why is this app not better?? 1/5
Amazon can take over Whole Foods...and the world, but somehow they can’t create an app for grocery shopping where you can communicate with your shopper? Or pick specific replacements? Or find items that are actually physically in the store but can’t be selected?
I love Whole Foods, but I like Instacart more.
Updates needed badly. 1/5
Needs iPad support. Needs replacement option for not available items. Please look at insta cart and learn from their app.
Literally trash🗑 NO STARS 1/5
By krump cake
This might as well be a time wasting app I spent more time trying to get it to work than I did using it I literally just went online instead a complete waste of time they should just scarp this entire thing and try again I mean really there’s no point in continuing this pursuit of unhappiness it makes life difficult for my phone itself this app should self destruct
Very useful, but the app needs a lot of work 2/5
Obviously the app is very useful, and has been a life saver during the shelter in place. However, the quality of the app is not great.
There are a lot of small UI issues that show a lack of attention to detail. For example, the button to view messages when an order is being prepared is not in the “safe area” on iPhones without gone button, and is hard to press successfully. The chat is pretty awful. I wish Amazon would adopt iMessage rather than rely on a built in chat that feels a lot like an embedded web page. Inexplicably, the chat text field has autocorrect disabled, making it very hard to type anything coherent.
Some other improvements that I’d like to see:
-support adding items to an order if it’s not being prepared yet
-the ability to designate one or more items as “must have” for the order, meaning that if they are out of stock the rest of the order gets automatically cancelled.
Please format for iPad 3/5
The app is fine and works well on my phone. But it won’t landscape on iPad. I know that’s a common issue, but this app has been out for a while, so should be formatted for iPads by this point. Rarely do people us their iPad in portrait orientation.
It's Buggy 2/5
By BL on iPhone
It's a fair app, and I have to say the stores and their employees have done great jobs in this challenging time!
I have turned on the notification for this app. But when the shopper messages me if some items need substitution via the app's service, it doesn't notify me on my devices. So most of the time they just substituted them as I didn't know they've texted me.
Hope these could be fixed soon.
Confusing app 2/5
By Cheetah fresh
When you searching you don’t realize that the results could be for Amazon shopping cart or Whole Foods.
Not a Good App 1/5
Amazon proved to the world that it was possible to build a website that’s fast, accurate, with nearly 100% uptime. And that was back in the 90’s. The Amazon shopping app is also excellent. But the PrimeNow app is awful, for all of the reasons that have been documented in countless reviews. Freezes up, items drop out of the cart, and items that are out of stock are still for sale in the app.
Poor support for apple key chain 3/5
In login screen keychain password autofill suggestions pop up, but nothing happens if I click on any of them. No account nor password is filled. This has been an issue for at least the past half year.
2 problems 1/5
Instacart is far better. This app needs a lot of work. Two major problems are: 1. It keeps dropping products off until you place your order and 2. You cannot add products to your order once you place the order even if your delivery is the next day.
App not up to Amazon quality 1/5
When I think of great apps, I think of Amazon. So naturally I figured Prime Now would be just as good. They must have a different development team working on Prime Now because this app is not nearly as good quality. The app is laggy and after pressing any buttons, there’s a several second delay before it navigates to the next page. Love the idea of this app, though, and for small orders it’s tolerable, but for bigger ones it’s just too frustrating.
Truly disappointing 1/5
This app is crap. I can’t even use it on my phone (it’s been this way for at least a month). In order to actually place the order it has to be done from computer to avoid the user error.
-items placed in cart magically disappear or are out of stock and the app no longer informs you what has been removed (it used to)
-shoppers love to just note something is out of stock and not bother offering replacements and you don’t find out until you receive your order
-the app doesn’t easily allow the shopper to make logical substitutions (I asked for a 4-pack of corn they were out but they had loose fresh corn and the shopper said due to price difference they could not substitute which makes zero sense). This happens all the time where the store has what you need but the app won’t let the shopper substitute so you end up not getting the item(s) at all which is infuriating
-horrible communication w shopper. Most don’t bother to look at their messages or can’t be bothered
-9 times out of 10 the shopper picks out over ripe / expired produce and dairy products
I could go on and on. DO BETTER
Love this service 5/5
Of course there are kinks (lots of packaging, etc.) but this is a fantastic service that has revolutionized my grocery experience- thank you!
By IHT App Reviewer
What happens when Karen shops from a disgruntled millenial using a truly mediocre ap? Nothing Good!
Very useful! 3/5
This app offers a great delivery service, I just wish it was a better shopping experience. The app makes me sign in again every day to access my account, it’s pretty obnoxious.
App Hasn’t Worked Since Mid-May 2/5
This app is great when it works. Unfortunately it hasn’t been working since mid-May. Every time you pick a delivery time it comes up with an error and forces you to your settings or retry, neither ever work. Fix the app already!!
The WORST. 1/5
Honestly it’s awful. Not user friendly. Currently keeps giving me an error every time I attempt to check out and select a time. It has never been more difficult to use. The shoppers don’t respond to you, the texting platform is TERRIBLE, no way to tip the shopper only the driver. For Amazon, this is junk.
Needs work 1/5
By owl guru
Not nearly as robust as Instacart’s app. Items disappear from your cart if they aren’t available at time of fulfillment rather than show up as out of stock. No opportunity to update your order once it’s been placed or to choose replacement options. Only use it because I like to purchase from Whole Foods but not customer friendly
Broken system 1/5
There are items in stock when you order them, but the shoppers wait hours to actually shop. So by the time they do, half of what you order is out of stock. Seriously? Ridiculous.
Needs product improvements but good start 3/5
This app is great when it works but it’s really slow and they need to improve options. My schedule got changed last minute and I wanted to update my delivery window by a few hours so I called the support team and this isn’t possible. they told me to wait until an hour before scheduled delivery window and then cancel. I would then need to go in and reorder. This can’t be the most efficient way to do this. Product & App developers — please update these options to enable users to self serve if they need to update delivery window.
Freezes but fast delivery 2/5
By jorge appreviews
Delivery is pretty fast and more professional than the carrot app. However, it freezes on me, or at least it use to. Also, 2 hr delivery is free, So I make sure to tip $10 for my weekly $80 plus order. Saves me 3hrs, time well spent with my kiddos.
No Longer Works 1/5
For last several weeks, it won’t finish the order and displays an error message saying there’s a connection error. There’s no connectivity issues in my house or other places. I end up finishing the order from the website. It’s annoying. Get it fixed ASAP.
App used to work but now it gives connection errors 1/5
I am a long-time user of Amazon prime now. The app has stopped functioning.
I was able to add things to my cart but during the checkout process I kept getting retry errors. I could not find any way around this. Currently the app is broken and I cannot order from Whole Foods using the app.
Error at checkout every time! Fix Needed!!! 1/5
I used to love and use this app all the time. For some reason it no longer functions. I get to checkout and receive an error every time. My only option is to go to settings or click retry. Super frustrating! Please fix!
Please improve 2/5
By Sienna Blythe
From a company that has more money than it knows what to do with they bring us an app that is half baked.
This is a minimally viable product in beta at best. Most times I think I’ve completed my shopping list and I continue to purchase and I get an error that something in my phones settings blah blah blah...
Then I have to finish on the desk top app which is also fairly clunky. The alerts that something has been removed from your basket are also very inconsistent.
I appreciate having this option in life - I just wish more thought and effort would be taken by the developers
So convenient 5/5
Great app—makes shopping easy. Very convenient to use at home or when traveling.
Disappointment after Disappointment 1/5
I am beyond disappointed with Prime Now. I’ve placed a total of 20 orders over the span of a year. I’ve had 2 orders cancelled on me because they arrived way before my delivery window and I wasn’t home yet. I’ve also had 4 orders that never arrived and replacement orders are often placed for much later time windows which results in lots of stock unavailable. It is impossible to contact the delivery person when there is an issue with the order. All you can do is call customer service for a refund afterwards, and the issue will continue to happen in the future. I have given this app so many chances because I love Wholefoods, but they continue to fail my expectation. At this point I rather just cut out Wholefoods completely.
iOS App doesn’t work 1/5
What’s up with that, Amazon?
Terrible search function for 2 stores at once 1/5
This app is for amazon prime now and Whole Foods delivery. The stock you search is for both stores. So everything goes in two carts and you need two separate deliveries. The alternative is to refine your search BY ITEM BY STORE every single item you search. I.e. bananas. See results. Refine to amazon only. Add to cart. Repeat for each item. Maddeningly slow and repetitive (at least by phone). & it doesn’t check if things are out of stock until 3 or 4 final steps (including picking delivery time). God forbid something is somehow out of stock after you’ve added it into the cart, you have to repeat these final step all over again, often losing out on your delivery time in the meantime.
App doesn’t let me order 2/5
I used to use this app and loved it, but it doesn’t work for several months. It allows me to put items in my cart and select the delivery window, but when I click to complete order, it says “network connection”. Everything is up to date on my phone and WiFi is working fine. I called customer service and they said to just use the browser because the app is buggy.
Slow and buggy, no delivery windows. 1/5
The Amazon Prime Now service is good, when it works. But getting a delivery window is like winning the lottery and the app is horrible. It is incredibly slow and buggy, and the interface is not intuitive. It’s surprising that such a big tech company would have an app this poorly designed. Now I’ve noticed Amazon seems to be only opening 1-hour delivery windows for $5. But even though that should mean a 2-hour delivery window is also available, it isn’t. Apparently once Amazon already has your money from your Prime subscription it’s ok to try to get extra money out of you for the service you already pay for. This company gets shadier every year.
There’s no issues! 5/5
By fresno area rapid transit fart
Works great during lockdown and app is fine. They’ve fixed most bugs.
Does not work 1/5
App never works. Just spins.
Things disappear 2/5
This app would be great if it did not eliminate items you put in your cart without telling you. I don’t always check out the same day I start shopping. Then I think something is in my cart, I place my order and I don’t get what I need. Infuriating! Just flag these items so we know they were removed so we can look for something else to meet the need that is in stock.
Totally glitchy ? 1/5
I’ve used Prime Now for ages but recently there’s an error every time I try to check out??? Super frustrating