No website or iPad support 1/5
Main reason I don’t shop on PrimeNow is the fact I can’t use it on a bigger screen. Why would amazon not have a website and only rely on tiny phone app is beyond me in this day and age.
Order cancelled with no notice 1/5
After my order was supposed to be delivered, checked on it, and it had been cancelled. Called customer service, no clue what card they were trying to charge, because I don’t have any problems with prime... Dude refused to fix it, and schedule delivery for same day. I have notifications for the app turned on specifically for if there is a problem... no solution, no food for my kids. Just disappointment.
Unable to checkout for delivery 1/5
This app is garbage. I can browse through all of the products and add them to my cart but if I try to choose my address for delivery, the app gets stuck and loops back to the same page again and again.
Stopped working suddenly 1/5
No longer works and repeatedly asks for my location and the. Gives me an error.
TERRIBLE UX 1/5
Absolutely horrendous UX. When an order is canceled... why should a user have to reADD their entire order item by item and not even have the same quantities automatically added to make the reorder quicker.
WHY DOESNT SELECTED FILTERS JUST STAY ACTIVE. I ONLY WANT TO SHOP AT WHOLEFOODS NOT AMAZON OR BRISTOL FARMS.
Just going to the store, grabbing items, and coming back home is faster than this clunky ordering process.
Terrible functionality 1/5
It’s hard to believe this is an Amazon app. The functionality is so bad. It constantly kicks you out and makes you sign in again. It spins and spins when trying to sign in. It’s really hard to navigate through the app. When adjustments need to be made to the order it’s not clear how to make them. You can’t add to an order once you place it even if the order isn’t in progress yet. A lot of basic 365 items aren’t cataloged to order, and you can do a write in order. Needs a lot of fixes to make it user friendly.
Forced 1hr Delivt 3/5
Very convenient that there’s an error message when I try to utilize the free 2hr delivery. Yet after literally hours deleting and reinstalling. Trying the website and different times, and delivery options. When I finally tried the $4.99 1 hour window option - voila! NO ERROR MESSAGE 🤬 As if they aren’t making enough of my monthly subscription. #nothapptly
ZERO STARS 1/5
I can’t even get into my account. The app can’t read my location and keeps crashing. I can’t place orders!!!!!!!!!!!!
Only let’s you apply 5$ at a time no matter how many No-Rush Rewards you have.
Convenient, flexible and timely 4/5
I’ve never had a problem with the app. Most things are always in stock, the drivers in our area are courtesy. This was the best solution when my kid was sick and I couldn’t leave the house. I had medicine, soup and household items delivered within the hour. I wish the prices were comparable to local stores, you’ll notice some items are $1-$3 higher but I guess you pay for convenience.
Unreliable with poor customer service 1/5
I agree with the other reviewers. If you are looking for reliable service, this is not the service any more. Previously, an order did not go through because of a glitch with the Amazon site. They were unwilling to place an order that would allow me to receive the food on the day promised. Again today my groceries were not delivered. The app says they were delivered but they must have gone to the wrong place. Amazon has an excellent reputation for customer service, but it clearly does not extend to Prime Now. Customer service supervisor (David) said that he cannot replace my items, so I will not have groceries today. New orders placed now do not deliver until tomorrow. I placed the order yesterday but will have to figure out something for dinner because PrimeNow is unreliable. He did say he would refund the order but I do not see evidence that that has occurred. I am extremely disappointed in Amazon’s willingness to back up its commitments.
Very useful 5/5
My order had no issues, waited 5 min in the parking lot and everything was good quality. I recommend!
I spent time picking out all of my items and went to the checkout cart and I could not go past choosing my address. I tried several times, called customer service, deleted my app went back in and tried several times again. Seems like they need to do a lot of tweaking.
By shima "
App almost always crashes or get stuck
Don’t know why but browsing through the app is super slow and I am already on home WiFi. The refresh takes about 30s and that adds up when you try to browse through 10+ items for your grocery. Coupon code also didn’t apply at the end when obviously I have met all the criteria needed and it doesn’t give me the reason on why it didn’t apply. Frustrating to use and don’t think I will be using this app to do grocery shopping again.
The shoppers don’t know Whole Foods product 1/5
I decided to try the app because I was under the weather and wanted to avoid going out. I put together a shopping list and used the app to order. The one crucial item that I needed for my dinner was incorrect when I examined my order. I will avoid using this service in the future.
Five stars if they didn’t cancel orders without notice! 3/5
My only complaint is about half of my orders are canceled without notice or any explanation. I have to access my orders on the app to find them cancelled minutes after placing them. A text would fix the problem for me at least.
Baltimore Service doesn’t work 2/5
Have not been able to order through the Prime App for several months now. Have to pull the Laptop out to place orders. When calling Amazon Customer Service they just give lip service on how this is unusual (even though everyone I know in our area has the same issue).
Problem: Checkout process is on a loop, once an available delivery time is selected and click on next, it loops back to the cart like I never did anything. Have cleared my cache, deleted and reinstalled app, called customer service, sent in email complaints....still nothing. Amazon is avoiding actually admitting there is an issue with their app development plain and simple.
Problems with app & deliveries 1/5
Problems with signing onto app on both iPad & iPhone. Problems with ordering: app freezes & all is lost; items as simple as celery out of stock at Whole Foods; drivers late on every order. On the plus side, customer service returns calls quickly, says order out for delivery, and in one case issued credit for late order. And what does arrive is good Whole Food stuff.
Latest update keeps crashing at checkout 2/5
The newest update keeps crashing. Also, the app could do with many improvements.
There is no way to add comments on each item. Also there is no way to add items to cart after checkout even if delivery is next day. Since the payment is completed after the shopper is done shopping, there should be a way to add items to open orders.
FIX THIS HORRIBLE APP PLEASE 1/5
By Ali Bruni
I typically don’t go out of my way to write app reviews, but this one has been a complete bugged out constantly crashing pain in the rear. Surely Amazon has enough money to hire a sufficiently qualified developer or two or three for their ever evolving & expanding branches. It’s absurd and unacceptable that this particular subsection (prime now) mostly requires a functioning app yet the app remains complete garbage.
Long sigh 2/5
When it works it’s fine. When it doesn’t it won’t even let you get passed the zip code screen. Make the app and the service useless
The app constantly will ask me to put my password in on the app but when I order on my laptop it doesn't. Sometimes it will ask me to put my whole credit card in instead of just asking me to do a security question. I get you're trying to make sure its the owner of the card but EVERY SINGLE TIME?
App not working past week 1/5
I don’t see anywhere to report that the app is not working on any of our devices and there is no update available. You can add items to your shopping cart but it shuts off and closes out if you try to check out or track an order.
Service is so helpful, app needs work 2/5
This is a lifesaver for a me as a mom of young children. I love that we have this service available to us. However the app is so slow and getting high quality products especially produce has proven to be a challenge. Also their replacement choices definitely need work. It can be so great, just needs a little more work.
Generally works well 4/5
This app has improved in functionality but there is still room for improvement:
1. Often I can only select one of an item but when I physically visit the store there are multiples of that item in the shelf. (For example a specific brand of yogurt).
2. The app needs to allow special requests - many times items that are in the store are not in the app and unavailable for order. I realize that it is not possible to have every product listed in the app but it would be nice to order via a special request.
3. It would be nice to place a bakery case order via the app - muffins, cookies, etc.
Overall though the app works well - thanks!
Terrible food delivery 1/5
By Casa tweet
They picked up my food an hour after it was ready and told me that even though the pizza was ice cold making it inedible, it wasn’t their fault because it was delivered “on time”. Yes. It was delivered 4 minutes before the 90 minute window. But that’s not the point. The pizza was cooked and made a full hour before amazon picked it up. Major food safety issue and they wouldn’t refund us even though we threw it away. Will definitely stick to Caviar and Postmates in the future.
Used it 3 or 4 times, worse each time 1/5
I had high hopes for this app and have used it a few times but the service has just gotten worse and worse each time. Rotting fish? I mean *literally* rotting? A “2-hour delivery window,” but when you get to checkout you learn that the earliest available 2-hour period is the next morning, even though it’s only 5pm? A slow, glitchy, hard-to-navigate app that takes almost as long as driving to the store? Delete, delete, delete.
Guess I’ll go back to Instacart 3/5
By Mom to dyslexic
The shopper can’t add an item that is in the store but not in the app. Instacart can do this!
Could improve 2/5
I don’t have much problems with the app except occasional times that it freezes though. Whole Foods/Amazon need to check their inventories because I am constantly sent a message about how something isn’t in stock or something they didn’t have but on the app says they do have. The first time I made an order, everything was perfect. The next time I made an order, my fruits and veggies weren’t picked with care and most of my veggies and fruits were bad. I gave a third chance but order came out like the second order. It saddens me since I’m a prime member and a busy mom. I wish the people who do the groceries would do their best and pick the best item. I care more about the quality than how fast you can get items in a bag. That’s just me.
Products missing 1/5
I would give this app and service 5 stars if it wasn’t for the missing products. Several products which I buy regularly at wholefoods are not to be found in the app.
Needs improvements 3/5
No ability to add items before shopping begins. No ability to choose your own substitutes if items aren’t available. No ability to write and post reviews within the app. No sounds to alert you if you have a message from the shopper.
Used to be great 2/5
Whenever they’d mess up your order they’d always make it so easy to correct, now they’ll mess up your order/cancel items then make you go through various hoops to get a refund for the items you never got!
Shipt is much better 2/5
By Burt Reynoldz
About 30 percent of my orders are either unable to deliver or they are delivered with significant mistakes. Other delivery services are much more reliable and with better tracking. It also seems to be getting worse. I expected much more from Amazon. Shipt is far better in every possible way but unfortunately Publix does not offer a few healthy items that WholeFoods does.
I can’t 1/5
You have to sign in multiple times and use captcha just to locate your order.
Also, no evidence of location and notifications are are not accurate. I will never use this service again.!
No delivery available 1/5
The whole point of this app is to get things delivered, right? I’m not feeling well, so I wanted to get groceries delivered from Whole Foods. After the whole process of selecting $150 of items for my cart, I entered payment info and went on to choose a delivery window.
No delivery available today, so I selected one for tomorrow. Then it tells me there are no delivery windows available tomorrow either and the only option is pick-up. That’s after I already paid!
I’m lucky I’m just sick, not disabled or unable to drive. If you have a dire necessity for delivery, don’t take your chances with this service. You’ll pay for groceries and then be stuck with figuring how to get them picked up.
Crashes when you go to look at your order history. Slow. Doesn’t flow when your ordering from one store, many clicks to get back to same store, and same with check out, too many clicks to get to it.
Love this app 5/5
Sometimes when I don’t have time to go to supermarket only for $5 tip I get free delivery of my groceries. Any time when they couldn’t find the product I want they send a message for a substitute and if I want it or not!
Love this way of shopping, get to get all my organic food that can’t in other grocery stores within hours, and save money because I can actually control of how much I spend!
Used to work great. 2/5
I can’t remember the last time I used the app and was actually able to process an order. I load up my cart, click payment, pick a time frame, click to process and it says it’s not able to complete the transaction. It’s been doing this every time now, no matter how many times I refresh the app, close and re-open, or re-download. It just becomes a waste of time when the end result is “not able to complete transaction”. I have no issues on a computer or laptop.
No tablet version, and very glitchy 1/5
Been using this app for about a year. I was patient with it at first but after a year they need to re-release this with some major improvements. The app continuously crashes and the search for items isn’t consistent. And release an IPad compatible version!!!
Buggy! Won’t let me order anything anymore 1/5
The app keeps asking me to update my location then I get “error connecting to server” every time I go to check out.
Something is fundamentally wrong. 1/5
Using this app is a mixed bag - I generally avoid driving much personally, so I thought it would be nice to get deliveries of my groceries from Whole Foods - especially produce items that should be relatively simple to pick out and staples. I’m picky about food and live within walking distance of a few nice, small groceries - so if I can’t get what I want, I request that it’s left out.
Twice now I’ve received orders that were completely fulfilled that were missing nearly half of the items and had totally inappropriate substitutions. There’s no way to get a refund for missing items if your order was marked as fulfilled without calling or emailing customer service (it wasn’t an option). Thankfully, customer service has been good about refunding the order. Both times after I go to the store I’m able to find all of the items I wanted easily... occasionally it’s just things like the shopper clearly not wanting to put any produce in bags, so they’ll skip anything that isn’t pre-packaged. Both times it was clear from the labels on the bag I received all the items intended for me.
If something is out of stock or they can’t find it, fine. But there’s clearly nothing to ensure that employees are being honest with the system. I’ve had very good orders, but massive failures where I have to spend time contacting customer service to be refunded for items I did not receive and also traveling to replace the items. I would just rather plan to spend my time in the store.
App is trash 1/5
By Vitor Mendonca
Current version of app is trash. Asks for my password every time I use the app, login takes forever and it doesn’t work with Keychain.
Delivery is 5 stars.
The app itself is terrible. Rarely works, constantly have to log in to the website to update orders. App freezes often and won’t allow you to delete items or change quantities. My food was delivered much earlier than the delivery window, so it sat out while I was at work and the meat had to be thrown out. Many items available in store are not available in the app (such as more than half of the deli menu).
Don’t bother! 1/5
Don’t bother! I tried Prime Now out for the first tine today. Ordered from Whole Foods and my delivery was promised between 4pm-6pm. The currier arrived and left at 3:50pm and I was home at exactly 4pm. Very frustrated with Prime and will never use PrimeNow again. Doubt I will keep my Prime account.
Long way to go to compete with InstaCart as an ordering App and as a shopping program 1/5
Surprised to say this is a disappointing Amazon product as an App and as live shoppers. Can’t add special instructions to items (I.e. pick only green bananas), once the shopper has begun they can’t add to your order. And once they complete the shopping no further messaging allowed. No direct communication with the store when problems (l placed an order that was set to be delivered between 6 and 8pm, by 8:45 pm no delivery), I contacted the driver “talk” function through the app. The person who answered I think was a driver but had no idea about my order and said call customer service #... this # goes to call center in Seattle nothing to do with the local store. All the customer service rep could do was cancel my order and credit. And offer a $10 credit... which I already had since the original order was using a promo code. Not his fault. Recommend Amazon buy InstaCart or hire their app coders and implementation staff. Hopefully in time improvements will be made
Not worth the free credit 2/5
I was trying to use my $5 free credit from “no rush” delivery when I bought something from amazon.com/app. The free delivery (local) requires me to spend $35. I live alone, and I only buy the things I need when the moment I need it. So usually very little stuffs and I don’t mind the short trip to groceries, or target. Definitely I’d go this route if I absolutely am not able to get out of the house. Oh also, I ended up using the free credit to pay the tip 🙄
Poor customer service 1/5
By mr badassarino
I waited 2.5 hours for my delivery and it canceled. There excuse was that the delivery was prepped and a driver was never assigned. There offer to make things right was a $5 discount on a future order which basically infers that my time is worth $2 an hour.
I left Fresh Direct due to issues with them not filling items when products are unavailable. I will be going back.
DO NOT WASTE YOUR TIME ON THIS SERVICE!!
Can’t make an order 1/5
By Iron goat cheese
I’ve been trying to add food to my cart for a restaurant order. Every time I do so, nothing actually gets added to the cart. Good bye amazon now. Moving on...