Not ready for “prime” time 1/5
By Woke Up
This app has too many issues and is simply not ready for prime time (no pun intended). I am really surprised that Amazon released this to the market. Deleting now.
App is unwieldy 2/5
This is the first time I’ve used this app. Had been a big WH shopper using Instacart, which had always worked fantastic for me. We had tried other grocery delivery services like
peapod but has been underwhelmed with the shoppers (rock hard avocados green bananas pretty consistently).
This app on the phone is hard to read. Items that WH always has as staples are not showing up, cannot figure out how to instruct a shopper to look for something if it’s isn’t showing in app.
This app has a lot to learn from the Instacart app and it’s such a shame WH decided to quit being available on Instacart. I hope they see a drop in sales and go back.
Please improve 2/5
By orders everything online
Takes forever to order groceries!
Instacart app was way quicker and easier! Can you just copy that app?
This app takes to long to add items- I actually dread ordering and also I order way less than I need because it just takes too long!
Instacart >>> 1/5
Instacart was superior for ordering from Whole Foods... this is kind of such a disappointment. You need to add the feature for customers to add comments to each item placed in the cart ( ex: green bananas please or 2 yellow, 3 green) otherwise how would the shopper know what I’m looking for and why would I pay for a “convenience service” that’s completely inconvenient. Also you don’t have all options that instacart had in terms of products. You are missing bagged microwaveable ORGANIC cauliflower florets, and organic broccoli florets.
Great idea, horrible app 1/5
The delivery is nice. But avoid the rage and misery you’ll experience using the app by logging in on a computer. The app constantly freezes and you have to delete it and reinstall it to fix the issue. Garbage until it’s updated.
Way Worse than Instacart 1/5
I’ve recently become a reluctant user of Prime Now after Whole Foods refused to keep working with Instacart. The app for Instacart is way better in a whole bunch of ways: (1) Insta lets you delete from your order before it’s processed; (2) Insta lets you add different items to your order before it’s processed; (3) Insta lets you see what time your delivery is coming before finalizing your order - if you need an onion tonight but the order can’t be here til tomorrow, then you should get a chance to delete the onion; (4) Insta deliveries are way faster and more frequent; and (5) you get to see what your shopper is doing m real time and communicate with them. I am SO DISAPPOINTED in Prime Now after being a weekly Instacart user for many months. I hate that we have to use this instead now - please make it better.
Won’t scroll 1/5
I have downloaded and deleted the app multiple times for a problem, I have been having. I open the app and it loads but won’t let be scroll, or tap anything.
needs to work in landscape mode for IPad 1/5
For some of us it is easier reading in landscape mode.
Substandard app 1/5
Frequent blank screen hangs. App doesn’t support Favorites or notes to shoppers (who frequently get things wrong). Very amateurish and far behind competitors.
Needs improvement 3/5
The main screen is far too cluttered and there’s no option to leave notes for the shopper. I do like the search option, gives you a good list of items to choose from.
Wastefully packaged excessive plastic and bubble wrap 1/5
Individual items are placed in large paper bags with bubble wrap. It’s extremely wasteful and makes me feel guilty- will no longer be ordering with prime now. One would think they’d not only be thinking about the environment a little bit but would also want to keep costs down by not using excessive packaging. Instacart is WAY better about this.
Also interesting, when it asks ‘how was your order?’ The positive answer works, and the negative answer gives me an ‘error’ redirect.
Freezes after every use 1/5
By Blue AMEX
The app can be great....once it works! I have had to remove and reinstall both times I wanted to use it because it freezes after you place an order. I so badly want this to work! PLEASE PLEASE FIX THIS ISSUE!!
No human roadblocks. 5/5
FINALLY! I can order the one thing I can only get at Whole Foods WITHOUT tripping over the hordes of rude, obnoxious, mindless, self-absorbed Whole Foods shoppers! I can finally make good on my promise to myself to never, EVER subject myself to that nightmare again! Thank you, Amazon!
No working 1/5
App opens and screen freezes. Can’t scroll, search, or shop.
Deleting and Re-downloading App 1/5
Ive had to delete the app almost everyday and re-download to be able to add a product to my shopping cart. It lags and takes forever to go on to the next page. Needs huge improvements. Disappointed for it being with Amazon and Whole Foods.
Auto Tip and Coupons are BS 2/5
Nice idea... and hey, why not leverage Amazon’s existing delivery infrastructure for food delivery? This came in handy a couple of w but, ultimately, I’ve decided to ditch the app and the prime now concept.
Today’s order: tons of bags and packaging (excess packaging is indeed what amazon does best!) with a quart of fruit juice left in the bottom of one bag to crush a 5 oz. bag of potato chips and 2 bananas...
Leads me to the next flaw (in the service), the automatically included tip is bogus - tips, almost by definition, should be based upon quality of service. The “tip” is therefore more like a service fee. And maybe amazon should just pay the driver more anyway.
Finally, the auto repositioning of your cursor in the search box is an unfortunate “feature” of the app!
App won’t work 1/5
The app gets stuck when you go to check out and tells me to go to settings. I have tried it in multiple networks.
Never works, always freezes 1/5
This app is terrible. It never works & constantly freezes or crashes. It’s the only way to get Whole Foods delivered so we are SOL.
Non iPad App 1/5
There is no reason for this app to support iPad when it runs thy tiny iPhone version.
App is having a big issue right now 1/5
I’ll change the review (to 5) after it’s resolved. Mostly doing this just to alert the devs.
Doesn’t function 3/5
By this app it's trash
I love the idea and convenience of prime now although the app is horrible. It freezes constantly. I’m not able to smoothly click through it without getting a spinning wheel and lots of headache.
Still needs improvement 3/5
While it is a boon to have the free delivery with the prime membership, there are still a few processes that could make the experience better. Often I have gotten the item that I have ordered, but it is the wrong type. I feel like this could be remedied by leaving a note to the person who fills the grocery order. I really like how Instacart has that option. Also, I have noticed that sometimes they’ll say an item is unavailable, like a box salad, but we’ve gone to the store right after the delivery and there was definitely the boxed salad we ordered on the shelf. It’s not too much of an inconvenience all the time, but the reason we made the large order was to add on to the one thing we needed midweek so we could maximize the delivery benefit. We needed the salad for lunch the next day. Another beneficial experience would be to add a better description of the items. I was specifically looking for wild-caught salmon in fresh seafood. I couldn’t find it. I also ordered skin-in chicken thighs and I couldn’t see the range or level of the animal. And the thighs arrived skinless. It doesn’t make sense to make someone go run and get it again, but would like to at least have a way to make sure the next order is correct, or I will pay more to use Instacart membership, where I have more store options.
It keep freezing. Ugh 🤦🏽♀️
Doesn’t work 1/5
Loads the home page, sometimes, otherwise 90% of the time doesn’t get past the home screen. And now they aren’t partnered with instacart so this app is my only option to get WF delivery. Major failure!
Service seems decent. App crashes constantly. 3/5
Service seems decent. App continues to crash and reinstalling is the only solution. I’m on my 3rd reinstall and only first order.
Instacart is better 1/5
PrimeNow really leaves a lot to be desired compared to Instacart — ease of browsing and adding to order, modifying order after placed, selecting replacements, etc. We will no longer be shopping at Whole Foods now that Amazon has forced Instacart out of its stores, until the PrimeNow app improves.
App gets stuck all the time. Frustrating.
Don’t both of these delivery options mean almost exactly, if not precisely, the same thing? 3/5
They give you delivery options time frames of:
▪️a (2) hour window
▪️a (1) hour window
▪️ delivery within (1) hour
Does anybody see something really dumb here? ....or is it just me?
Or is it ME who’s going the “dumb” one?
Freezes EVERY. SINGLE. TIME. 1/5
I’ve never left a review before but this app is SO bad I had to share my feedback. The app freezes every time you open it. I can never use it. I’ve installed and uninstalled several times and maybe 1/15 times it will work properly. I’ve had to settle for using the website. This app is useless!
As a product manager you need to get this fixed 1/5
As an app you are not prepared for this high of frequency I am guessing. I have the latest update on my iPhone and this app is consistently crashing. Please fix I want to order my food.
Delivered 4 out of 8 items and messed up refund 1/5
By John K. Russell
Did not refund me full amount for missing items in order. It took a 15 days to finally get the correct refund and when I asked for a credit to my account for the inconvenience they said they “do not give credits” for missing item inconveniences.
I can’t even use it 1/5
I would love to use this app but every time I open it, it freezes immediately.
Two stores, two minimum orders, one app 1/5
Update 5/8: no improvements. If you select a word in the search bar and type, it still appends your text to the end of the entry. It doesn’t replace the highlighted text like every other application on every operating system. This app stinks, like the multinational conglomerate that made it. It could be great, but they don’t care.
Update 12/18: basic functions still missing. Select a search term and then type. Selected items should be replaced. They aren’t. It just ignores what was selected. Items below remain. App is still terrible.
6/18 It's too hard to use the prime now app for food. Two stores showing is a pain in the butt. I don't notice half the stuff is freshthyme until checkout, then I get frustrated that I wasted the time and just go to aldi.
App too small on iPad Air (16yr Prime Customer) 1/5
It’s like an iPhone app. Been this way for a few months. Come on folks. Sorry but sticking with Apple devices.
Crashes constantly 1/5
Crashes 9/10 times
App Freezes Up 1/5
By Lynne Brobst
Every time I open the app it freezes up. Can’t do anything. I actually have to delete the app and reinstall it to get it to work. I’m a Whole Foods shopper. Going from the Instacart app to this app now is like regressing back to the Stone Age.
App stopped working 1/5
I absolutely loved this for the first few orders... since then the app is frozen every time I open it - can’t scroll or anything
I’ve deleted & redownloaded a number of times (which empties my cart), but then my order can’t be completed without logging back in - which freezes the app all over again
Why can’t this just be incorporated into the regular amazon site/app? And why aren’t there apps for the smile.amazon site?
A real flaming pile of rancid garbage app 2/5
By Allan Quartermain
They didn’t even bother to develop an ipad app; they just scaled the phone app to Romper Room size. Oh, and by the way, the phone app is worthless. Some of it is the back end not updating available stock quickly enough, and some of it is that you can only miss pick suggested items from the search drop down, and a lot of it is the overall clumsy nature of the whole mess of an interface.
This is on top of a service that has delivered at least one to three items that needed refunding at least 7-8 times out of 10, or took way to long to deliver (there is no way I’m going to accept groceries that have been in a car for an hour and a half).
However, the saving grace, as always, is Amazon’s customer service.
Very bad !
A Joke 1/5
It’s amazing that an app associated with Amazon and Whole Foods can be so totally worthless. Freezes constantly, poor navigation, I could go on... Deleted it, maybe some day!!! Shame Amazon & Whole Foods!!!
Crashes constantly 1/5
I have spent hours over the last month deleting and reinstalling, clearing caches and cookies, trying to go to the website, trying to access through the Amazon app... The app just crashes or can’t find my location or won’t search by appropriate zip code and just spins. I have updated my iOS software and the issue remains. On my husbands Android... no issues.
can’t even sign in 1/5
Horrendous app on iOS. No idea what the hell is happening. Can’t even sign in without being kicked out repeatedly (but amazon account works fine on computer)
iPad support? 3/5
By David J. Diaz
Apparently Amazon can't be bothered to provide proper support for iPad. The Instacart app manages to provide a much better experience, but Amazon has now taken away delivery from Whole Foods. At least give us a fully featured app to replace it.
Stay Away! Amazon Stole $160 From Me 1/5
By huge p3nis
Ordered a pair of AirPods from here. They accidentally duplicated the order, charged me twice, and sent me two pairs. I was told to return one pair to UPS in order to get refunded. It has been over two weeks and they have not sent any correspondence. Customer support is clueless. I’m done with Amazon.
This service is fraudulent. Do not use. 1/5
Prime Now used to be excellent. Unfortunately it is now unusable and the company in question engages in extremely sketchy behavior.
Today I ordered four grocery items. One thing was out of stock and a replacement was offered for that one item which I accepted.
When I saw what was actually delivered, the other three items on the order were not what I ordered. Plain and simple, the driver paid no attention and completely screwed up.
Amazon refused to issue a refund unless I returned the item. Which meant as a punishment for one of their own employees incompetence and negligence, I was punished by being forced to either drive to a grocery store to return expired produce and warm meat which would be thrown out anyway, or mail them to Amazon via UPS. In other words, to correct AMAZON’S incompetence over ten dollars of groceries, I was told I had to spend several hours fixing it myself.
At this point the rational thing to do would be contacting the better business bureau, the FTC, and initiating a credit card charge back. This is some extremely sketchy behavior.
Avoid this service at all costs
Fix your notifications and delivery windows 1/5
Please make the notifications work better! The driver shows up while I’m working and I’m caught off guard because I hadn’t been notified and have to run get my id while the delivery person acts all put out. This is compounded by the fact that they often come early — when I’m still in meetings. We need either the window to work or the notifications to work, but both would be awesome.
Was great not anymore 1/5
This app used to be great, my wife and I would use it for deliveries twice a week. Now we use it as a last resort, the app is EXTREMELY slow and lags to the point that it is so annoying that we end up giving up and ordering elsewhere. I’d recommend to update this app or there will not be a prime now.
Done with amazon 1/5
I have ordered thousands of dollars of stuff on Amazon and I am tired of the way the drivers treat me. I’ve had multiple delivery drivers mark items as delivered with nothing there. I’m pretty much done with Amazon all around
Items missing every time 1/5
Half of my order missing for the second time. I've only used this app twice. No attempt made to find out what happened or refill the order. Simply refunded the amount of the missing items. Highly recommend using any one of the other grocery delivery services. I personally will never use this app again.