Used to work, now can’t get past the second screen 2/5
I have used prime now A LOT in the past two years. I am a loyal amazon customer. The app worked great until I went to New York and changed my location. Now, not only can I not change my location back to my home, I can’t even get past the second screen. I called customer service and they can’t do anything to help. No suggestions. Seems like a bug that there is no work around for.
Amazon prime now is horrible 1/5
Have had nothing but issues with delivery, receiving wrong items, and expired & moldy food
Can’t order anything! 1/5
By Lafy S.
I’ve been trying to order groceries for the last 2 hrs and the app keeps telling to check my connection.
I’ve restarted my phone, internet, the app, etc. Still can’t order.
please fix this!
Get Ipad OS app that rotates. WF much more expensive 1/5
horrible user interface
no real communication w/ shopper until too late
cannot pick alternative if not available.
Whole Foods. prime now is extremely expensive. much more than the store prices. two cold chicken breast 13.00. What a joke.
Amazon needs to look at instacarts app and copy. much better user interface and communication.
Orders never arrive 1/5
I’ve had 2 of my orders in the app say they were delivered, but they never showed up. The other times a majority of the items selected are replaced after I submit payment.
Unresponsive often 2/5
It’s astounding to me that an app created by tech giant Amazon could be so problematic. App is often unresponsive requiring me to force close multiple times before functioning, or delete/reinstall entirely. It’s great once working, but would prefer that it worked 100% of the time.
Freezes on startup lately 2/5
Have to delete and reinstall to use this app.
What a rip-off 1/5
By Seconds to spare
So now you’re charged a $5 delivery fee for 2-hr delivery on any order under $35 — ON TOP OF THE ANNUAL ĀMAZON PRIME FEE? I’m learning Amazon is much more about “bait & switch” / misleading advertising than providing good value & service. First the whole PRIME VIDEO farce; now this. Take a hike, Amazon.
Could have just gone to the store... 1/5
In the time it takes to order groceries through this app, I could have just driven to the store, shopped, and returned home. Finding items is not straightforward and the filter function is worthless (not unlike amazon app). Further, the app freezes all the time. Too bad Good Eggs isn’t in PA:(
Functional, but annoying 3/5
The app is rather frustrating to use. Mostly the constant login prompts and the UI locking up when modifying cart contents. Also some bizarre rules, like for example, when ordering grapes the minimum I can order is almost $10 worth? Why do I have to spend so much on some types of items?
Most of the time the shoppers are good. Sometimes they make troll decisions, like replacing vegetarian products with meat products, or regular items with some gluten free vegan specialty item that doesn’t resemble the original.
Good,Solid, and fair Process 5/5
The whole system is great when you know how to use it.
Spend 35$, get free delivery.
Tips are flexible and can be changed even AFTER the delivery has been made.
Not happy with something in your order? Tap the refund prompt.
Only want what’s in your cart and zero substitutes? Tap and check the no substitutes box.
That’s pretty much all there is to it. The app does freeze sometimes but it usually adjusts if you close it, open it again and continue.
It’s not perfect but it’s a good,solid,and fair process.
I highly recommend it if you want to spend less money by physically staying out of Whole Foods.
Fix the app 1/5
Too often experiencing freezing and having to reinstall then use the app again. Even then after reinstall it still freezes. It seems to be a lot of consumers are have the same issue. Get the developers to fix this or you will have a lot of potential users deleting it and no longer dealing with the crappy app.
Better than florists for gifts! 5/5
By W. Weber
I use this app all the time and never have trouble with it freezing or closing. I send last minute flowers, sweets, spa items, toys, baked goods, even an entire brunch, to family and friends for holidays and special events using Prime Now. So much cheaper than sending a boring floral arrangement!
Unable to place my order 2/5
Interface lags intermittently. I went to place my order and kept receiving errors about my network settings - turns out there’s nothing is wrong with my network settings and yet I can’t place an order. Updated and restarted the app and the issue remains...
Absolutely terrible 1/5
I ordered enough to get the free shipping and 5 and a half hours later I get a message saying my address is undeliverable, knowing that I have the correct address, it would have been good to know before I ordered, will never use again
So buggy 2/5
Not sure why one if the most powerful web service companies cannot make an app that doesn’t freeze. The app is extremely clunky. It is slow and forget using it on an iPad. I love the service itself so I am forced to use it. Please improve it!!
Freezes constantly 2/5
Love the ability to order on this app - saves my life sometimes. BUT it freezes all the time, have to delete and reinstall every time I open it. If I had another way to place an order, I would. Please fix this issue.
No reason not to have iPad layout 3/5
With Apple’s latest updates, it is incredibly easy to include layout for iPad. In 2020, not having multi device access, along with other new features like split windows is kind of disappointing. Hope to see this change in future updates. One suggestion that would make this app killer. Create meal categories that group the ingredients you need and add them to the cart all at once. Not meal kits.
App is horrible 1/5
Cannot understand why they are promoting this when it doesn’t work. Bad customer experience. Sent me to post mates.
App Freezes 1/5
The app continuously freezes where you can’t scroll. You have to delete it and reinstall it when it happens.
Swipe from left edge of screen to go back 3/5
By I love cilantro
This is a default iOS gesture and it drives me nuts that it’s not in this app. I’m a mom. I use this app to hopefully have some food for my family in the house. Generally ok experience there. But I’m prompted to review because I use this app one handed with my left hand (think baby on the right) and it’s super difficult to shift my hand to hit the back button constantly! Please fix, thanks!
Keeps freezing and then crashes when looking at stuff or adding to cart.
Not usable 1/5
By No good in ny
The idea of this app is nice. It’s freezes before I can ever plan an order.
They take your money, but where’s my refund??? 1/5
By Twinkle ninja
Do NOT use this app until Amazon has figured out how to put the customer first.
Used to be amazing, now is unusable. 1/5
I use to utilize this app almost every day. Now its completely unusable! Always lagging & freezing, can never purchase anything. So sad.
App never works 1/5
By Mj balt
Even if I delete and re-install.
Besides the app sometimes freezing (like others have mentioned), the service is SUPER convenient. Love it!!
App never works 2/5
I used to order groceries from Whole Foods on Instacart and NEVER had a problem. Now I am forced to use this USELESS app that never works. Why is no one fixing it??? AND why do they shop my items at a store 15 miles away instead of the one 2 miles from my house??
App laggs so bad I almost think it’s worth buying from Instacart
Not 2 hours for grocery delivery - 2 days! 1/5
Tried to order yesterday and today and there is no option other than pick up or delivery until the day after tomorrow - cancelled my order, ordered on Instacart, and had groceries in 1.5 hours - disappointing but deleted the App and deleted shopping at Whole Foods.
every update makes it worse 1/5
By Smart Reviewer two
Can't even check out through the app. Have to go to a laptop or safari since it's completely buggy and broken.
Not for iPad 2/5
Crazy that this company would not have an app that fit all devices. Doesn’t work at all on an iPad and is the wrong size too!
Incomprehensible that amazon is unwilling to fix this app! 1/5
By Practical person
Amazon, being the tech giant you are, and the kind of engineers you hire, and the fact that your other apps are not as problematic as this one, it should be rather simple to fix this badly performing app after so many bad reviews. A lot of people would really appreciate this app being fixed, or would eventually move to the several other grocery delivery apps available now!
If you need something don’t count on this 1/5
I requested fruit, rice, diapers and meat. My items were delivered and when I searched the bag after not being told there was no diapers, guess what wasn’t there. Mind you I was not told anything when it clearly says “WE WILL CONTACT YOU”. I called customer support we put another order it once again I was not contacted or told anything until I get a notification IT WAS CANCELED for no reason
App stinks 1/5
This app constantly freezes. I am never able to create an order bc I cannot seem to use it since it is always frozen!
App freezes all the time 2/5
The app worked fine for the first few months I had it, but after the latest update it freezes up.
Bad delivery 2/5
By Contralto teacher
The food is good and it would be a great idea if it weren’t for the poor service.
80% of the time items are missing. It’s usually the delivery people. Customer service reimbursed me but you are still paying for the high tip and taxes.
Great service, terrible app 2/5
For a few weeks now, the option to call the delivery person isn’t working anymore. Whenever I try to place a call, it tells me to update my settings to allow calls from the app (it’s enabled..). No matter what I do, deleting and reinstalling the app, signing out, restarting my phone, nothing helps. Amazon customer service also has no clue how to solve it, and there’s no option in the app to give feedback or report a problem WITH THE APP.
Freezes. Makes me order Peapod instead 2/5
This app stinks. It constantly freezes and wastes all the time i spent putting in my order. I order from Peapod or shoprite instead.
Freezes and only compatible with iPhone 3/5
By carly smet
App freezing is really annoying. Also it’s 2020, can you guys update the app so it’s compatible with iPad? As of now it is just a stretched out version of iPhone screen and won’t rotate when I turn my iPad horizontally.
Super buggy 1/5
Freezes constantly. Doesn't work well. Limited features. Should be an easy fix. Not sure why Amazon has let this go on do long
Great delivery service, crap app!! 1/5
Order delivery and store selection are great. But, this app constantly freezes!! Please fix!
Works pretty good but hard to order some items 1/5
Why is it so hard to default to fresh produce over frozen. All I want is fresh spinach and broccoli not frozen garbage.
Also why cant I add something to my order if its not being picked till the next morning?
One of the worse app ever 1/5
By Give me key story points
This is one the worse app ever; it bugs all the time, you can’t communicate with the shopper for changes; once, they delivered me someone else’s grocery ; it doesn’t even fit the iPad screen, it’s just terrible. Instacart is way better.
Don’t waste your time 1/5
Unless you want someone completely incompetent to pick up all of the wrong items, don’t waste your time.
I will have to make a trip myself anyway because of wrong items delivered.
Need iPad-specific app 3/5
App runs on iPad, but only in portrait mode.
Please develop a specific iPad app.
Terrible App- Freezes Constantly 1/5
By Buddy Holly16
This app is terrible. I am surprised Amazon has not fixed this yet. I have never been able to use it and I have tried several times over the last few months. It always freezes. I’ll stick to using Instacart and Shipt for now.
App always gives suggestions, then says they can’t find it. It says it can’t find anything that I click on.
Constantly crashes 1/5
You’d think Amazon could make a decently reliable app, nope. It literally just took me 15 minutes to open the app and check my order status due to app crashes.