Avoid this garbage. 1/5
When you have the inevitable problems, which you will with Amazon and this app, you will only have third world gutter filth rascals that don’t speak your language to try and deal with. Considering the same put together this unstable buggy app, it’s best avoided. Grow up and go to a real store and choose the fresh and uncrushed not about to expire groceries you want.
Not available everywhere 1/5
Had to uninstall, although I’m a prime member, and they have Whole Foods in my city. This service isn’t available to me. I can give it a proper review when it becomes available.
Not 1-2 hr delivery anymore 2/5
By Sarah bee1005
I loved amazon prime until the 1-2 hr delivery options slowly vanished and the 2 hr delivery showed for 12-18 hrs later not 2. It’s very rare I can actually get 2 hr delivery anymore even living so close
New update... 3/5
Can’t log in at all after updating the latest version
Pretty good most of the time. 3/5
Nice selection for Los Angeles. Very very sad to see the removal of sprouts farmers market. That was my main reason for using the app weekly. Guess it’s back to the grocery store like a normal person for me. The addition of Whole Foods is welcomed, however the selection can be pretty sad at times. Obviously the contract with sprouts was effective before amazon bought Whole Foods, but would love to someday see the return of sprouts on the app. Maybe Jeff b will consider buying the sprouts farmers market company. I’ll come back with a 5 star review on that day.
Great until the price went up! 1/5
Mum and I used to buy lots of popcorn and other snacks to munch on because the price was great for shipping but $30 is just too greedy and we are not paying it.
UX Fail 2/5
This app does a bad job at managing multiple items from different stores. It is trying to do too much. If you choose an item that isn’t available, it loops you back to the main menu and you have to go through the menus again to get back to where you found the item in the first place!
Very clunky and you can’t track your order’s location or the driver. That said, once order went through, delivery was prompt, no thanks to the app though.
No longer works 5/5
App stopped working after update. Checkout button doesn’t work at all. Face recognition not working.
Update - Had to delete and reinstall to get it working again.
Won’t let me see my orders. 3/5
The app won’t let me see my orders. So, no real-time tracking from my phone.
Don’t end up like us 1/5
We’ve had mixed up orders and things missing from our order list, but tonight was a new one. We ordered food to be delivered around 6pm. After an hour, the app told us our order had been cancelled without any explanation. Frustrated(but not frustrated enough to call customer service), we re-ordered. Another hour goes by and it’s 8pm. Order is cancelled again right after the window when it was supposed to be delivered. We finally call customer service, they give excuses and we decide to try and order from another location. Third times the charm right? WRONG. Amazon literally made it so that we didn’t get to eat this Saturday evening, and literally offered us no explanation. Three cancelled orders in a row. Needless to say, as long time customers of prime and amazon, we will be cancelling all our subscriptions, and I can only recommend that you do the same.
Doesn’t work with iPhone X 1/5
Can’t checkout with iPhone X face recognition
LOVE IT 5/5
By Temprest B
I ordered a grill for my mom at 1:30am and it was delivered by 11:00am the same day. Delivery driver was nice and professional. Will definitely continue to use this service. They deserve more then 5 stars.
Unreliable. A complete joke. 1/5
Once upon a time the service was great, but the last couple of months something has happened and I cannot remember the last time I actually received all of the items in my order. Sometimes items are just missing. Other times I receive the wrong item. They also have a habit of not telling you that something is out of stock until the driver is already on their way. I’ve had enough, app DELTED. Get your act together or shut this service down Amazon.
That can’t be 1/5
By Ko khnat
It cannot deliver to my house because I live in Yangon which is in Myanmar and I cannot be 1 hour
The app is terrible now. When I try to check out it prompts me for a fingerprint but then nothing happens no matter what I try. Non-functionality may be the last straw. Seattle has so many other delivery options that this one just isn’t worth it anymore... especially after upping costs, increasing delivery times, and taking some of the tips from the drivers.
Service is great but Amazon uses customer tips to pay drivers there hourly guaranteed pay! 3/5
I love the service but I’m honestly on the fence about keeping my subscription. I placed an order and offered the driver cash (a family friend). He wouldn’t accept the cash so I left him $20 in the app because I about 30 minutes from the warehouse and I was his only stop. A few days later I asked if he received the tip. Of my $20, he received $12!!! He actually showed me his pay in the app he uses to deliver. In VA their hourly pay is $18 and Amazon decides what they feel the driver should be paid based on customer demand at that particular time. If he would have taken my cash, Amazon would have paid the full amount to him. As a customer I feel like Amazon should disclose this to their customers prior to tipping in the app. It’s deceiving and extremely unprofessional and it may be a bit extreme to say but it is in a sense, theft. I tipped the driver for the work he did for me, not for Amazon to use my money to pay what they guarantee the drivers nor for other deliveries he could have had. I pay Amazon $99 a year for Prime and now they have increased it by $20. This is greed at its best. Period. I emailed as well as called customer service. The representatives were very nice and as shocked as I was. The emails were sent with screenshots of my order with the total broke down as well as the drivers pay showing he did not receive the full tip amount. I received an email apologizing saying it would be sent to another team and so on. I have yet to hear back and have sent two follow up emails. In the meantime, I have placed additional orders and only tip in cash. Each driver I speak to has told me Amazon started doing this a little over a year ago and it has decreased their pay by hundreds a month. They were not also made aware by Amazon the change would take effect, only to find out when they noticed changes in their pay. This company makes billions a year, yet it is taking money from its employees and customers in a deceitful way. The service is great to have but I would almost rather use other websites and just wait a bit longer or just take the time and go to the store. I guess I’ll decide when the time comes to renew my subscription but at this point I am not happy with Amazons shady business practices and ready to wash my hands of them.
Doesn’t work! 1/5
Can’t place an order because every time it goes to verify I’m signed in, the app doesn’t do amything. I proceed to checkout, the app doesn’t do anything. I try and view my account I’m left on the same page. I go to see my order history, I remain on the same page. Cool app if you want to fill up a cart and not check out. Bull—- if you’re actually trying to save time and effort by not going to a store. 1-star, app does not work
Buggy As Hell 1/5
I downloaded the newest version after being promoted and now I cannot even checkout. I'm logged in, it asks for my finger print, I provide it and the screen never goes past the cart. Terrible QA.
I really want to like this, the issue is they keep bringing smashed food, out of date bread and produce that is beyond eating.
Losing Practicality 2/5
By jman 2018
It’s times availability used to be perfect... but it’s lost it convenience so much It’s easier to use other services. They finally get their delivery people reliable and now they take away everything pragmatic about it. Was about to order but it won’t let me till tomorrow. Screw it I'm going to the store.i might have to find another app to invest my time in.
No Longer Works 1/5
By Las Vegas Shopper
I’ve use this app since day one. It has always been a little sketchy, but it usually worked well enough to be satisfactory. With the latest update, I can no longer even place an order. I am running iOS 11.3.1 on an iPhone 7, and iPad, and an iPad Pro. It exhibits the same behavior on all devices. I was able to place an order by accessing the Amazon Prime site through Safari. So, it is not the website that is an issue. It is the app. Fix it!
Not so good, app or service 1/5
By Ether the
A joke that becomes a far bigger joke! If I had amazon stock I would be selling it.
The grocery service is much like a corner gas station, with expensive somewhat weird product selections. Items you buy once, after quickly learning a lesson. You can buy nasty bread isle bread, but peanut butter and jelly is all you can get to put on the bread. Bologna and cheese, forgetaboutit! Just about every grocery store delivers now, so amazon doesn't even come close with what they offer, unless you shop at the corner gas joint, and like high prices, and miniature items. They also can't keep the good items in stock, and it might be weeks or months before you see it again. I have the feeling it is overstock and expired goods deals that they are making for the products they offer.
Where it sort of shines, is in non grocery products. Need pots and pans, good. Need tools, paper products, other things, maybe. You can get them within a couple of hours. That I do like. They have some high quality offerings in many places, and the opposite. It's a crap shoot!
Want a $150 designer kitchen trash can? 100% serious! This is the place. You can tell it is all about sucking money out of your pocket, as there are no $10 plastic trash cans like you can get everywhere else.
Hopefully they grow it, and expand the product offerings, and grocery offerings. It could be nice! I take that back. The last thing we want is amazon in the food chain!
Where Is Sprouts? 2/5
I ordered today because I don't feel well and did not feel like trekking to the grocery store. I was VERY disappointed to see that Sprouts was replaced by Whole Paycheck. I am anti Whole Paycheck due to their prices and the fact that they leave roots and stems on some of their veggies so they can charge more. And it is expensive overall, even with the promised price cuts.
Overall, Prime Now has gotten too expensive and now my main grocery store has been removed. This app is no longer convenient for me.
Reroutes to homepage no matter what 2/5
Trying to access orders, account, etc., but it asks for Touch ID then immediately bounces back to home page. Try to access anything again from the home page, and it again, immediately requests Touch ID then bounces right back to the home page. Don’t want me to order? Fine, I will use Instacart instead 😬
App is great on iPhone not on iPad! 4/5
Would you please configure this app to work on our iPads? Seriously I want to order more often but I get annoyed by your lack of iPad support.
App crashes, cannot be used 1/5
By Totally BENT
(Today is May 3, 2018)
I just updated the app that used to work just fine. Now it crashes the minute I open it. Twice I was able to get it to stay open long enough to choose between “amazon” and “Bristol Farms”, but the second I clicked “Produce” it crashed.. now it’s back to not opening at all.
Why do you call them improvements when it literally makes it unusable? What a bother.
Stupid cancellation policy 1/5
You spend 30+ minutes entering a $200 order click checkout and they say all is good. 5 minutes later you get an email saying credit card declined and the order is completely deleted! Why not check before submitting the order like ANY other merchant? That way I can at least change payment method. Now I would have to manually find and enter EVERYTHING all over again. So stupid! I’m going to the store.
Inferior to thrive market 1/5
Inferior to thrive market
Don’t update 1/5
The newer version with “bug fixes” is way way worst. The face recognition doesn’t work.
App crash and app wont let me sign in 1/5
App is so “smart” with location services that its completely stupid.
Wish they didn’t update it to be a buggy app as it is now.
Not 2 hour delivery 2/5
You choose a 2 hour delivery window at some point later in the day or next day. I hate misleading stuff like this. Other than being that “you’re lying to everyone” issue, great service and I use it often
Can’t checkout 1/5
This app has worked great in the past but with the latest update, now I can’t checkout which renders it useless.
Checkout Button Does Not Work 1/5
I've tried everything I can think of! I've attempted accessing the shopping cart from different screens in the app, adjusting and readjusting quantities in my cart, and reloading the app. The app will not respond when I select "Checkout" or attempt to login to my Amazon account. I'm a bit frustrated that I wasted my time adding items to my cart, but oh well.
Minimum purchase 1/5
The minimum purchase for prime now and prime restaurant is increasing too fast! I quit ordering food from prime now completely because the $35 minimum does not make sense, specially with the limited restaurant choices.
As for prime now, I reduced the number of orders from 1-2 times a week to once a month (only if it is absolutely necessary). I think prime now would be loosing a lot of customers...
Great app but reinstall after update 4/5
I love this app. I love it’s convenience the new $35 minimum for free delivery isn’t so bad. When it was $20 I often ended up buying more than $35 worth of stuff anyway.
It doesn’t get 5 stars today because the app was unusable after the update. Could not login, could not check the status of an order I placed, nothing. The fix though, is deleting the app from your phone and re-downloading it. At least that worked for me.
And really glad Whole Foods is an option now!
Nothing I need 1/5
By Too long trip
Never found anything I needed that was available. Deleted app
Horrible food delivery service 1/5
Constantly late...and I’m talking like 30min-1hr+ late. Limited places to order from, and horrible hours of operation. Totally not worth it.
Doesn’t work anymore! 1/5
Impossible to check out or sign in to my account!
Very disappointed with restaurant order 1/5
I use it for a second time to order pizza, the order took over 40 min, the amazon driver called me telling me he was downstairs, i got down and no one was there and at the next minute the order was marked as delivered in the app. No one was there, i had to call customer service to get a refund since I would not wait another 40 min without guaratee of delivery. This is the fist time something like this happened to me with a delivery app, definitely Won’t be using prime now anymore for food delivery very frustrated, i have to drive myself now to the pizza place to have something to eat since now everyone expected pizza at home. Completely pointless to use prime restaurant they do not guarantee the delivery.
Does not work anymore 1/5
By F2p loses
I haven’t used this app in a while, I just tried to buy a new amazon echo, I get to checkout and it gets stuck there, does not go to the payment page, it also would not let me see my account or sign in with a fingerprint. Not a good thing to lose a sale
I’ve seen at my wholefoods how the amazon employees work and pick the food and are careful to package it. It’s the delivery I’m not satisfied with. The delivery guys don’t care about your groceries being ruined or squished. I wish Amazon would deliver the packages instead of these independent delivery companies.
Best thing since sliced bread! 5/5
I absolutely love this app. Whether I wanna order groceries or just need some other basic stuff, this app has most if not all of it. Plus it’s super fast to deliver within a two hour window! It sure beats having to go to the store. If I could give more stars I would. Couldn’t recommend this app enough.
Lazy ppl 5/5
By Zing zing 2037262738
Just reading these reviews makes me realize how lazy people are for not wanting to wait more than 2 hrs 😂😂 get over yourselves. This app is convenient
No free 2 hour anymore 3/5
The app is good but getting food delivered is great. I’ve compared other services which upcharge each item plus charge a delivery fee and amazon is cheaper every time. It’s the same price as my local grocery store too even with a tip! The reason for the 3 stars is because there is no such thing as free 2 hour delivery anymore. It used to be I’d get stuff within an hour or two once I ordered but now when I order the only free windows are 4 hours later or more. I ordered at 1030a this morning and the first free time slot was 2p-4p. It’s now 158p and the order isn’t even with a driver yet. What will most like happen is I’ll get it closer to 4p which has been consistent lately. It’s really inconvenient. Used to be great to get foods quickly when I ran out unexpectedly or had that ice cream craving but now it’s like I gotta plan hours or even a day ahead. I run to the store myself now when I need them quickly. For the stock the shelves and fridge kind of stuff I use prime and I do plan ahead. If I need ice cream in a hurry I fork out the extra cash and use door dash if I’m too lazy to go out. At least I can get it in under an hour.
Low quality product 1/5
Low quality product
Used to be someone good, now horrible 1/5
In the RVA area service declined real fast. Not worth it.
Other apps better 2/5
This app is cheaper by a little bit but the shopping & delivery service is better on Instacart.
Cancels orders without notifying 1/5
By bob chylan
I waited around for 3.5 hours for emergency medicine to be delivered (2 hour delivery doesn’t exist btw) to find out later that my order was canceled without any notification. Will never use this again.
It’s ok 3/5
By Val B. A Weird Middle Schooler
I like the app and it’s concept but they don't deliver to my town and they only deliver to a some bigger town, the closest town was Manhattan and I live around 2 hours away from there, not even same state. So yeah if they could deliver to more/all towns that would make the app better