Don’t Stop This App 5/5
I’ve used this App to order groceries for my elderly mom, who lives in another town, however the new integration with Amazon is horrible. It was so easy using this App. Not perfect, but infinitely easier than Amazon. Bring it back!!!
Please bring back! 5/5
Please bring this app back. The new integration into the main Amazon app is terrible. The main thing is that you can no longer search both Amazon Fresh and Whole Foods at the same time. Also some products were only available on the Prime Now app but are not on the Amazon app
Don’t discontinue this app!!! 5/5
Why did they discontinue this app? It’s so convenient and easy to shop around, the main Amazon app merge is awful and confusing. And they quietly took away 2 hour windows what! I’m better off going to my local grocery store (not Whole Foods) I think someone in the prime now division dropped the ball here
Please keep this app! 5/5
The Prime Now app is so much easier to use for grocery ordering than the Amazon app. Amazon app is not user friendly when picking out groceries and there are never any pick up times available. Never had a problem with that with the Prime app!!!
Don’t kill this app. Ordering from Amazon is worse. 5/5
This app might be buggy but it’s superior to Amazon app interface when ordering groceries.
Consider keeping this one alive and giving it to an engineer to maintain instead of making everyone’s lives harder to order online.
What’s the point of a 2 hour delivery if it’s actually for tomorrow? Plus it’s very inconvenient and annoying that I have to use my Amazon prime app for my groceries shopping. Hope they fix this 2 very obvious mistakes that make costumers use instacart instead.
Is it ever going to get better? 1/5
Delivery availability is awful, the app is barely functional, and none of this has improved in years.
2-hour delivery no more 1/5
This used to be my go-to grocery delivery service. Now that they’ve pushed it to Amazon app, they’ve also silently removed the 2-hour option, the user is stuck with the next day delivery no matter how “fast” Amazon advertises this service to be. If you’re shopping for your next weekend or the upcoming holidays, you can find this “grocery shopping’ option on Amazon app. If you want to cook or eat something for dinner tonight, stick with Instacart, my now go-to app.
No notifications with sound and screen delays 1/5
I love Amazon prime now but they have let the app go to waste. They continue to use the apps homepage as a commercial for Amazon fresh and there is annoying popup every time the app loads. The response time is slow too when clicking to search and when clicking on order tracking. They have killed all the once-awesome deals on the homepage in favor of funneling ppl to fresh. Guess what? FRESH AND PRIME NOW ARE NOT THE SAME. I want to use prime now that is why I use the prime now app. Stop trying to get me to use fresh. Also. There are no notifications WITH SOUND when your order is about to arrive or has been delivered. Fix this. It’s is most likely against ADA compliance.
Prime Now Won’t Accept My Phone! 1/5
I’ve used Prime Now all year during this lockdown. But now, all of a sudden, a pop up came up about updating. So I tapped “Update”. It wouldn’t let me update. So I contacted customer service & they told me to go to Prime Now because they can take care of the problem. HA! How can they if that stupid pop up won’t let me in!
I’m going back to doing my own shopping. Covid be damned! I haven’t been to TJs in a very long time. I’ve missed their small town friendliness. TJs here I come!
What a joke 1/5
Amazon is a joke of a company; they finally proved it, and not just by what the CEO said recently. Amazon Now is gone; it merged with Amazon Prime apparently. Does that mean the 2 hour delivery is gone too? Apparently so; I just ordered their groceries that they still let you choose the 2 hour delivery with. I ordered it around 7:15 pm, and chose the 8 to 10 pm window. So I was waiting till about 9:15 when I decided to look at the app to verify the time. Sure enough; they say my time is for 8 to 10 pm tomorrow. I wont support sheisty business practices such as this. Cancelled. Up yours Amazon! Unbelievable.
So glitchy, inventory wrong 1/5
The app is very glitchy. Sign in is always a problem and takes multiple tries with correct info. Once you get past sign in it tries to forge you to the Amazon app but the inventory for our store is completely different on the prime app than the Amazon app and some of the allergy specific foods we purchase are not on the Amazon app. Fix the app glitches- forcing customers over to a different problematic app is not a solution
Prime Is Great 5/5
I used Prime sporadically for years. I like the tactile experience of shopping for groceries, especially fresh produce. But, Covid came along. Like was sheltering in place, didn’t want grocery store hazards. Aside from some issues at the height of the pandemic, with not being able to schedule deliveries for a day or two, I’m a convert. I look at my Alexa shopping list (hey Amazon, how come I can’t open Alexa thru the prime app?)I get a few minutes at work and go shopping. I schedule the delivery at my convenience. I make sure NOT to let them pick a substitution, and off we go. Whole Foods and Amazon produce is virtually identical if in stock at both. Quality is great or I ask for a refund. Got a chicken once that smelled bad, got my money back, once in a while an egg is broken, they always send Nectarines when I order peaches. We only like peaches. The variety of foods, the selection of fresh meat and fish and the competitive pricing mean I will not be going back to twice weekly trips to the supermarket. Bye Safeway, I don’t miss you.
Is this app continuing or what? 2/5
Every time I log in, I’m promoted with a big green scrolling alert banner (that looks like it was pulled from a 1997 geocities page) to switch the regular Amazon app and shop using Amazon Fresh. But not only do the Amazon items vary slightly, what about the Mission Liquors items? And you *just* added Bristol Farms. Why are you telling us to leave this app? I don’t get it. And I’m sick of the 2-hr delivery lie—that hasn’t been true in like 2 years, even before covid. You get to choose a 2-hr window, that’s usually at least 5 hrs out. Fine to change your policy, but change the wording on the screen, too.
The customer service is always great but the service itself suxxxx
Why are you getting rid of this service???? 1/5
Amazon is now getting rid of this wonderful service and I can never get anything delivered in 2 hours anymore... Amazon Fresh just doesn’t match up.
5 stars ➡️ 1 star
Much better than the regular Amazon prime app! 5/5
I just love this app! What I don’t like is Amazon constantly trying to push me to switch my groceries over to the Amazon Prime app which is not as good as this one. My biggest issue with making the switch is how difficult it is to sort your groceries out from the other items one would order on Amazon prime such as a printer, ink and paper for example.
Four plus years old? What?
They keep pushing us to use the Amazon app 1/5
They keep pushing us to use the Amazon app, but the Amazon app is missing so many things that Whole Foods has on Prime Now. This is terribly disappointing.
Not good anymore 2/5
Amazon prime now used to be available the same day but now is only available the next day... there isn’t any 2 hour delivery or same day delivery.
Much better than ordering in Amazon app 5/5
Prime now is much better for ordering food than regular Amazon app. Have no idea why amazon is trying to get rid of the app. Pictures of food are much better here and ordering process made better...
Overall a Very Helpful App! 4/5
I had to self-quarantine since March 2020 (12 months exactly). Even though my 2nd vaccine kicks in next week, I plan to continue using this app when I don’t have time or energy to go to the store. I haven’t had any tech problems & have used this regularly. My only complaint is that several times I’ve received spoiled or wilted produce. Just depends on the shopper. But when I’ve contacted customer service, they’ve immediately given me a refund. I agree that they should let us know about out of stock items in time to make adjustments (sometimes they do, but not always).
***My one wish (note to app designers): that I wouldn’t have to buy a minimum of $35 of products from Whole Foods to get free delivery on the part of my order selected from them. If they want us to choose more of their items, Whole Foods needs to be competitively priced on more items & expand their selections. Then we will select more of them & it won’t be an issue!
What’s with the low reviews? 5/5
This app and service are great! Oven never had an issue with the app using for past 5 years.
Had some hiccups with delivery but extremely rare. It’s nothing like instacart, shipt etc where they can’t find half your things or mark up. There been a few bad delivery drivers but very little compared to other delivery services.
Love PrimeNow and this is why we have kept our Amazon membership. Definitely the best grocery delivery service out there!
Doesn’t work 1/5
I am not able to sign in when first setting up the app....
Far From Perfect...But worth every NON DIME 5/5
By Matt Malek
For a TIP ONLY a service Amazon Prime does what is says it’s going to do and is very rarely late or wrong. And as one woman pointed out, if you are that Moron that wants the most Exotic item in the perfect shape, then go get it yourself you self indulged wank. This system rocks and has made my life substantially easier. Getting things the same day is amazing. Just spend a few minutes actually paying attention to how the app works and don’t go crazy to start and all will be well. Do NOT listen to the Whiney crybabies!
Not showing sale prices 2/5
The app has plenty of issues as have been stated previously. Now the pricing is t even updated. Since the last sale ended on Tuesday night there have been no sale prices added and the overall inventory seems to have been reduced to about 20% of store items. Whaaaaaatt is going on?
15 FEB 2021 — FOR this app — ENCOURAGE group(s) in charge/deciding payment methods, to consider adding EBT as a form of payment option for Whole Foods home FOOD delivery AND Amazon home FOOD deliver
— FOR this app —
Amazon FRESH is the ONLY food delivery that ACCEPTS EBT as a form of payment
Terrible app constantly freezes; the worst 1/5
Whole Foods was doomed as soon as Amazon bought it. This app is proof. The worst app possible — constantly freezing, have to go through four steps to order more than 1 of any item, delivery options very poor (they must be cutting back on staff to frustrate their customers or they are completely inept.) Only the name remains for Whole Foods; I miss it.
Wastes your time 2/5
Without getting into the unethical censorship of the parent company: I placed an order , my credit card wasn’t accepted so they canceled my order ( which makes sense) but instead of giving me the option of updating my card info it deleted my entire groceries Cart thereby forcing me to spend time doing my groceries on the app again.
On amazon app they let you upgrade your card info not on the Amazon now app.,
Also I think there should be an option on both apps to copy an entire previous order , perhaps even create automatic recurring orders.
Also it should give you option to request the order be fulfilled only if a certain time slot which is not available becomes available
Terrible app!!! You can’t even remove or add items to your list even though the shopper hasn’t even started with your order. Also very sluggish overall.
Still screwed up a YEAR later... 2/5
After a YEAR of COVID and an extra BILLION in revenue, Amazon Prime still can’t figure out how to either 1- keep a delivery staff employed or 2- make a simple statement on their app BEFORE a customer wastes 20 minutes placing an order, that they have ZERO delivery slots for the next TWO DAYS. In Chicago. Snow storm over. Roads all clear. Very simple customer service fix, Amazon. Epic fail...
Order Canceled No Explanation 1/5
My family's grocery order was canceled without any explanation. I called customer service and they gave no explanation either. Now I'm stuck scrambling on a Sunday night to grab groceries for my family ahead of the week. Terrible customer service. I will be looking for alternative options.
garbage app, garbage company 1/5
terrible UI, slow, cancels your order if there’s any issue without letting you fix it, no way to get customer service without calling, also it’s bad
Spent 20 min picking out items. Then told me they can’t deliver 1/5
By David 2234
I spent 20 min picking out items. Then during checkout they will me there is no delivery time available. Why can’t they tell me that first so I don’t have to waste me time.
Still find a way to get them to deliver by leaving my checked out items and coming back to it in 5 or 10 minute increments to get the 2 hour free delivery to pop up. Weird that it does that!
App needs work. We want artichoke and sometimes the app has it then other times it doesn’t.
Stop prompting me to switch to Amazon Fresh, because it is an awful service.
Whole Foods 1/5
A terrible app FIX IT
Free? No, it’s not. 1/5
So I just saw a commercial for free grocery delivery with prime. I pay for prime every single month but I go to do a grocery delivery and it’s only “free” if I have at least $35. Absolutely ridiculous and false advertising!
Too Powerful 1/5
Big Tech, including Amazon, had gotten too powerful.
Canceling Prime 1/5
Getting rid of Amazon Prime, going to support small businesses not run by Tech Tyrants.
No longer 1/5
Will use any Amazon products.
Doesn’t work 2/5
I press “checkout” and it takes me to the exact same screen. Can’t order anything
Worst App 1/5
For all the money Amazon has they must spend $0 in this app, one of the worst. Buggy and it’s very hard to select which store you want order from. Flips you back and forth between Whole Foods and Amazon when your just trying to order from one of them. Terrible!
Amazon can’t seem to get this fixed 2/5
Ordering food from Whole Foods and Prime Now couldnt be more messed up than it is right now!
The ipad app is horrible. Spent a bunch of time to load items - then it would not let me check out. On a different occasion I put 14 items into my cart while at my office but I had to leave before I checked out. used the same login at home, it will not allow me to access that cart. Crazy loop - I try to log in, it kicks me to Prime Now. That makes me go to a different app and my “cart” is lost.
I don’t understand why I can’t add or change anything to my order.
By IHT App Reviewer
Amazon shoppers block the aisles, while Karen tries to find organic asparagus, getting no help from the whole foods veterans, embittered by the new dress code. A formerly decent store is now horrible, with its own uniquely horrible app.
Ridiculously buggy 2/5
By Lifecake devotee
Jeff Bezos is rolling in money thanks to Amazon sales, yet he can’t spend the little it takes to make an app that works? This app is so buggy that’s its awful to use. Too many problems with this app to name.