The movies 5/5
They are all so great I can even track my flight this is so usefull
Unreliable to book international rewards 1/5
More often that not when trying to book international awards flights this app
Gives error messages . Come back later .
System unable to process etc , have tried to delete and re load the app which accomplished nothing . Delta , united All
Have superior apps that are way more intuitive and reliable .
The app runs fine the flight attendants are nice as well as staff.I tried to get my flight changed to the following morning due to weather delays and not even there staff could change my ticket at the airport he was on call with customer service ( which would take two hours) and did not give me any vouchers. They have turned a 4 hour trip into a 12 hour. When all they had to do was switch me to tommorrow. It seems like corporate want to push responsibility to the employees and employees want to push responsibilities to corporate
Horrible- might start taking Southwest 1/5
I just spent 15 minutes on the app trying to get my mobile boarding pass only to keep getting prompted to print it. DFW accepts mobile passes but it’s so hard to find how to do it! It’s not intuitive whatsoever...and I work in tech. I can’t imagine my mom using this app.
Fix it or you’ll lose customers.
Horrible app, amateurs made this 1/5
By Brooks p
This is absolutely unacceptable for the amount of money I pay to fly this airline. Absolutely awful.
Best airline app 5/5
I love this app
Can’t get boarding pass, itinerary does not update delays- oh and yes there are MANY delays!
Buggy and incompatible 1/5
By Sad panda 22202
Regrettable application with limited supprt
I am disappointed and frustrated that every time I try to log in I receive an error "NSURLErrorDomain error -1012".
The error persists even after deleting the app and reinstalling it a month later. I can log in just fine in a web browser so I know my credentials are correct.
So sad 1/5
By Alicia dela rosas
I can’t log in. I can’t get any info. Just want to be prepared for my flight and the airport experience. I hoped this would alleviate some of my anxiety. Unfortunately this app has made it worse. So sad. Thank God for roads and cars.
Change the App Icon 1/5
I know that the shaded white shape hovering over the blue and red stripe is supposed to represent the head of an eagle, but all I see now is a big claw. This version of the American Airlines logo is just plain ugly.
My username and password works correctly on web interface but exact same credentials did not work on app. Waste of time. Copied details exactly and triple checked. Something is not right here, an annoyance on top of flying which is already stressful. Please fix this application bug.
I can’t even get started in this app 1/5
I try to enter my birthday and it automatically changes to today’s date. I skip that and continue to entering my state address (required) and it says it’s populating for the first time. That was a half an hour ago. Beyond frustrating
Will not allow you to log in 1/5
After enter information correctly, it will tell you that the app could not log you in. Very disappointed. 😕
Couldn’t check in 1/5
App said my info mismatched and I had to check in at airport. Triple checked all info. Uninstalled app, tried website, called travel agent, called airline. Wasted over an hour trying to figure out what’s wrong but nothing was wrong (other than the message) and that they just wanted to see my passport at the airport before letting me check in. Horrible app. Horrible service. Not looking forward to flying with them.
Unclear International Flight Results 3/5
The AA app doesn’t correctly display a “+1 Day” alert when searching for flights in APAC. This can be deceiving as those who search for flights in Asia may incorrectly assume they “gain a day” when traveling to APAC. This can negatively impact business/personal travel as this loss of day can greatly affect our travel agenda.
Cant Even Register 1/5
Can not even register an account; continued error message reading “a valid phone number is 10 digits”...as I enter my 10 digit phone number...
Useless. Do not waste your time 1/5
By Disappointing Cupido
An absolutely useless application.
I downloaded, to be able to do the online check in lile all the Airlines in the globe.
All of them work, except American Airlines
I then tried to create a profile, to make it quicker. All fields dilled in and the “submit” button does not activate.
A complete trash
I logged in, was told I needed to update, so I did, but app is now totally unresponsive. Can’t even log in. Useless.
Locks up on IPad 1/5
The app doesn't work on my IPad. It completely freezes every time I open it. The best I've been able to do is get the first two digits of my Advantage number or last name in before it locks up.
Find it rather useless on my phone since I can never get the wifi to connect.
I thought it was just me until I read these reviews. This app is horrible and unusable. Even if you can login.
It won’t download 1/5
By hale time
By iPod Toucher 69
CONSTANTLY needs updates. Usually has server errors making it impossible to retrieve reservations. Built-in update doesn't work.
You're better off with paper tickets.
No flight list 1/5
By Establishment Clause
How bad can an airline app be? How about one that makes you log in then doesn't even have your upcoming flight information in it. What is the point of this app?
The worst. 1/5
I just hate American Airlines, the app is not that bad... but still, [email protected]
$ You guys!
Not for International 2/5
Never ever works for international checkin. No matter what one tries it simply doesn’t work. Spoke to staff and they are clueless as well. “It should work” is all you get. It doesn’t.
Thanks AA, the newest version doesn't work 1/5
Previously I've been happy with this app, but the latest version now does not work on my iPad, even though my iOS is up to date. Arghhhhhh.
Why Even Have This App 1/5
This app never works. It never loads. Even when you delete it it doesn't let you login and even when you try to view as guest it won't let you check in for your flight so there's literally no point in having this app at all
So bad 1/5
Bad bad bad
App does not update the actual time 1/5
I am currently sitting in the DFW airport. The App is reporting that the flight is delayed but Boarding occurred 30 minutes earlier. The people working the desk announced that the Co-Pilot would not arrive until almost 30 minutes after the time posted for the delayed departure but they didn’t want to update the time. What sense does that even make. What use is the App if the times are manipulated to deliver misinformation. Just as a side note the Boarding of the plane did not occur at the reported time as we are all sitting at the gate.
AA account 1/5
Tried to make an account but wouldn’t let me saying my phone number must at least be 10 digits long - even though I typed it out and it was. Very frustrating
Cant join 1/5
I’ve downloaded this on both my iPad and my iPhone. I can’t join AAdvantage on either because it won’t allow me to enter my state in the address field.
By w b 1985
I like American for all the offerings of non stop flights. However when are you goin to get with the program an allow us to pay for our bags through the app
Can’t check bags on the app. Can on United. Experience economy!
Unable to even log in anymore 1/5
By DisAApointed 67
Recent update to iPad version shoes error message when trying to log in.
Tried reloading app multiple times, ensured latest version of OS, rebooted iPad....error message when logging in, making my iPad obsolete.
Both United and Delta work fine, everytime.
No customer service contact.
C'mon AA provide support...mobile apps are no longer nice to have.
By Farragut TN
Glitchy, server not responding when I FINALLY was able to complete online check-in. Complete waste of time because now I will have to go to check-in for boarding pass.
I love this app! By far the best airline app! 5/5
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
Crap App 1/5
By Mick Gator Fan
If I cannot make a reservation using the app, I see no reason to use the airline.
This app is a TOTAL FAILURE. Use another airline.
BS on AA miles 1/5
Amercian Airlines will NOT credit your flight on American Airlines for miles if they deem it so.
Tried to set up an account and couldn’t because the states wouldn’t populate a list for me to select from and I couldn’t type it in manually. I have to use the app as a guest, which is a bit of a pain since I have to paste my flight number and type my name every time I load the app.
Clumsy account creation, record locator??? 2/5
Record locator says unable to locate reservation... no useful error message.
Broken after update. 1/5
Used to be great. Update totally broke login. “Attempting to Login” cancel does not work. Delete and re-install does not work.
Can’t add trips 1/5
AA deleted my awards account I had for 30 years, causing me to waste time creating a new one just to take advantage of the app. When done, neither app nor website allows me to add existing trips to the new account. I can look up by locator number but have to repeat that each time. I am a seasoned flyer and have other airlines apps, and I tend to agree with the reviews that rate this one as subpar. TIME IS MONEY, AA!
Poor service 1/5
So all my medicine is packed in my carry on
I go the extra mile and put everything in small bottles
Get to gate and “ you need to check your carry on we are full”
So there I am tearing thru my bag with no other bag to put my medicine in- lady says “ mamm hurrry we need to get you on board”
I go on board with ten items loosely in my arms
Go to my seat and yes the entire top bin is empty!
Really I could have my carry on with me
If I have a seizure at my lay over port it’s all on you Amercan Airlines!
Never never never
Award Miles 2/5
App won’t allow you to book travel using award miles. Super annoying!
Middle road airline app 2/5
By Mark 1K
Not very friendly when needing to nook multi city trip. Kind of a need for a business traveler.
Does not update properly 1/5
Absolutely horrible app. It does not update properly and will cause you to lose your flight if you rely on it.
Crummy UI 2/5
I’m nearly frustrated enough to throw this out the window... all because of a crummy user interface.
I tried to reset my unrecognized password but the site wouldn’t acknowledge the answers to my security questions. I know that I entered the correct answers but since Siri added a blank space after each of my answers, their site assumed that I had an incorrect answer. Strike One!
Then when the person in the customer service department helped me figure out my error, I created a “new” password. (New isn’t exactly correct as I simply recycled my previous PW). The app wouldn’t let me login as it said I had a password error. Apparently I didn’t think to use the full assortment of uppercase, lowercase and numbers. But it appeared to work when I originally created it. Strike Two!
After fixing the uppercase/lowercase issue, I still couldn’t get in. This time it was because I had miscounted the number of characters. Again, their site appeared to change my password but wouldn’t accept it when I tried to login. Strike Three! Don’t these programmers try to imagine what it’s like for a human being to try to use their app? Except for the UI, this is otherwise a mediocre app. I only have it so I can have my boarding pass on my phone.