By Joyous 123
Crashes every time I try and open it.
Absolutely Terrible 1/5
The only reason i have this is so i could watch TV. but it doesn’t even do that! the app requires wifi, which my plane didn’t provide. i had to sit, staring at the seat in front of me for 5 hours!
By Kelly Kander
Unable to sign up as new user Third time I’ve given the app a chance. This time the State button doesn’t provide a drop down.
AA gave away our seats we paid extra $$ for, didn’t tell us there was a gate change and wouldn’t let us on the flight 15mins before takeoff. I almost cried if my husband hadn’t calmed me down. Very disappointed in this company.
American Air App Needs an Update 1/5
I live and die by this app and I take for granted how poor it can be till I am in a competitor app. Today it’s not updating. Information is 2 hours old. Says it requires Wi-Fi to update. I’m at DFW and the WiFi is terrible!
Pitiful — Platinum AA Customer 1/5
The American Airlines app is a disgrace. For the amount of money we spend with this company, one would think we could at least search for our flights through the company application.
It’s 2019 folks. Get with it. This app does absolutely nothing.
Look online for flights. While doing so, you’ll also find cheaper ticket options with other airlines.
The choice is yours.
Use their website 1/5
By evey nickname is taken 73
What a dreadful app. If you are using it to check in, be sure you are not making any seat changes.
Just looking for a seating option causes you to lose your current seat. Have also seen the seat map COMPLETELY change in a minute, going from 15-20+ window and aisle seats to NONE.
Buying a ticket w/ miles and connection errors 3/5
Can you please add the ability to buy ticket from the app using miles? I would think that’s a basic expectation- no?
Also, about once a month, I get connection errors when I start the app.
Won’t even load 1/5
How can you rate what crashes on the launch
This app doesn’t not work 1/5
Simple! The app doesn’t work! I can’t login!! It’s just useless!
Worst Ever 1/5
We checked in, paid for our seat and when we get to the airport at the gate, they tell us we are not checked in!!
Charged my card for the seats and I had a boarding pass on my phone, how can I not be checked in??
We then had to go back to the ticket corner and wound up with horrible seats, even though we had already paid for!!
Use another airline at all costs!!
Terrible app 2/5
American please do a decent upgrade in this app. Take a look at the Delta one. Yours is awful!!! Please do something about it.
I tried multiple times to get logged into it with all the correct information but all I got were error messages! I even reloaded it, same thing happened.
Terrible app 1/5
Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time.
Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
Don’t trust gate info on boarding pass 1/5
If the gate on the boarding pass is wrong, please don’t show it as it causes me panic
Love the gate to gate feature 4/5
Hate the requirement to enter your locator code...name and flight time or flight number should do it. But I absolutely love the app’s gate-to-gate live instruction. You enter your starting and ending gate info and the app maps you there.
App also provides baggage claim info before you exit your aircraft.
Never works 1/5
Never can find my ticket. Never works.
It’s good I like it 5/5
I like it so people how don’t why???
Can’t log in to app. Won’t let me enter a state when trying to get an aadvantage number to be able to dign in. Useless.
Sorry AA mobile team: this is the least reliable app on my phone 2/5
I really don’t Hate the app... when it’s working which is astonishing not terribly often. I’m happy the error I received this time was fixed by a manual upgrade (not always the case... would have been nice to receive an in app notification to do so if AA knew they were forcing an upgrade.
I agree with Sam 1/5
What Sam Marcus said is true. I’ve been an Aadvantage member since 1981 and American does whatever it can to make things difficult for the loyal business customers that keep them in business.
The one airlines that really doesn’t care about their patrons I’d never fly American NEVER
Server errors? 1/5
I have 4 bars, perfect internet connection s on all other apps, yet for 3 hours now this app can't connect and allow me to get my boarding pass, pretty awful update
Just downloaded can’t even open 1/5
Just got this app it won’t even open normally. It lags and I can’t click anything.
Missed my flight 1/5
You would think the app that can count down the minutes until boarding, allow you to order food for pick up etc., would provide the correct gate and terminal. Thanks for sending me to the other side of the airport and consequently letting me miss my flight. From now on I will confirm with the website and the departure board in the terminal. Otherwise the app is fine.
Please fix you app, AA. This is the worst. Before and after the update I can’t even run simple searches. Another thing, are you ever going to offer premium economy award seats? Please keep up with your competition!
No notice of required update until at airport 1/5
By Bobby 1901
Very disappointed with how AA required a 200 mb update when I was at the airport today trying to manage a flight delay. App worked fine yesterday and today when I actually needed it, it said I had to update to be able to use.
Not happy with this or how they handle themselves.
Useless app 1/5
Record locator never works.
By GC Jacob
The app sometimes works.It also freezes up a lot and it’s so annoying.I try to do it but it never works think about this. I even unloaded it reset it and everything.It is the worst app ever delta and united and everyone else is the best!
Might as well not even have an app 1/5
The app is almost useless after this update. Slow. Buggy. Barely works.
AA App 2/5
Totally useless. Why strip pertinent info when necessary while traveling. Follow format of United Airlines or Delta with contact numbers when stranded.
Get it fixed 1/5
By frquent flyer 2
Just look at the new reviews
Clunky, confusing, and somehow more frustrating than the website 1/5
AA really did it with this one, from making it harder to find your boarding passes to just a frustrating UI that you’ll inevitably accidentally swipe away from an important page. Do yourself a favor and don’t get this app, just use the website
IT WORKS FINE! 5/5
By Nick nick 565788222111
It works fine I book reservations on here, check flight status and watch TV during the flight.
By Smooth d tickle
This is the most worthless app when you try to use it for more than looking at your home screen. Can’t redeem miles, log-in, or do much of anything on this piece of garbage. Take the app and shove it up your one-way.
Worst APP 1/5
I tried to set up an new account with this app. Could not input my birthday as it kept rolling back to today’s date. How does a airline company release something this poorly constructed. It is no wonder I only use them as a last resort when traveling.
Dust off the Packard Bell 1/5
This app is all fluffy graphics and no bones. “Sorry. Something went wrong.” appears in half of your flight queries, especially if you’re trying to book with miles. Oh, and it won’t notify you of canceled flights if you set it up to notify you. “Sorry.” You just went through security and wasted a morning... if the app worked to notify you when the flight was canceled as you were parking. The experiences with the app haven’t improved in a year. It makes me want to cancel our credit card with them. It makes me want to throw my phone. It makes me wonder if my 1990s Packard Bell would compute better than their terrible mobile servers.
Horrible app 1/5
Have downloaded and redownloaded the app 3 times! It still won’t let me sign up.. now on phone with customer service and they are useless!!!!😡😡😡😡
Bad app 1/5
By Frustrated flyer12
So far Haven’t been able to get this even close to working on my last two flights. Maybe user error, but I followed the instructions and still no go. Very frustrating
Could not create an account due to their error 1/5
Simple enough, I could not make an account to collect rewards simply because their software wouldn’t allow for a normal American phone number.
I can’t even log in 1/5
The app is glitching and the buttons won’t work. I can’t put in a birth date because it’s glitching.
I put in my 10 digit phone number and it says incorrect needs 10 digits. Help.
Broken Signup 1/5
Unfortunately you can’t sign up for AA Advantage because
1. It won’t let you set any other date than today’s date for your birthday.
2. The submit button doesn’t work.
Apple store should remove this app until it actually functions.
Like the reviews say, bad app. 1/5
Wish I could have even been able to set up an account. At the log in page after two times of putting in all my info it would not let me select my state saying it was populating all states and provinces. 24 hours later same thing.
What world are you guys in? 2/5
Start caring about your customers and update your planes and make a fully functional app already . What horrible IT company did you hire or source this out to?
Bugs can’t open app 1/5
Cannot open your app. It crashes upon opening. Please fix.
Better than it used to but still a huge pain 2/5
The platform is easier to use and functional than it used to be but it is constantly crashing and searches constantly fail making booking a flight nearly impossible.
Delta app 1/5
Delta app is best in class. This app is a joke
Terrible, slow, and frustrating 1/5
The app is ridiculously slow, to the point where it is almost unusable. It also takes up an insane amount of storage. I uninstalled and reinstalled the app to clear the storage and it somehow already has over 300MB of documents, not including the size of the app itself. How is that even possible?