Where are the phone numbers? 3/5
This version of the app appears to be missing key information, such as the phone numbers for all the desks.
Lost my golf clubs AGAIN 1/5
Checked in and scanned as being on the way but did not arrive. Happens so much on American.
Lost baggage 1/5
I just arrived in Miami from Dallas after having departed Aspen this morning excuse me this afternoon. My skis and ski poles and ski clothing did not arrive. I had them in a ski box hard plastic. I spent over an hour waiting for my baggage to arrive. The suitcases arrived, but my ski bag did not arrive. Then I had to wait in line with numerous other people complaining about the same thing. Of course, this was done at what is now 2 o’clock in the morning Miami time. Thank you very much American Airlines. This is how an executive platinum card member is treated.
Newark Baggage 3/5
By Candy Bartlett
I waited for my bag at claim 5 where the screen posted my flight 877 from Chicago. I waited for over 30 minutes then went to check claim 4 since the app said it was claim 4. Still couldn’t find my bag.
Finally, another few people who were waiting around me decided to go searching and it turns out all of our bags were just sitting outside the American office as unclaimed.
The person working at the office said they never use claim 5 despite the screen reading as so.
I’m 7 weeks pregnant, have severe morning sickness and really wished this whole process had been better overall, especially considering my company’s relationship with American as a preferred airline.
Show the final destination in upcoming flights 3/5
I’m not a fan of my upcoming flights not showing my final destination. It shows the connecting airport. Please consider fixing this for those of us who are frequent travelers!
By Rennie Mac
This app is still not intuitive or easy to use. Way too many clicks to purchase and always searching for something that should be obvious. Deltas app is by far the best. You should be able to do everything with the app and it should be super easy and fast to do it.
Prototype Application 1/5
By Angi Pros
This app is dysfunctional it does not update passengers on status changes and if you try to use the app fo upgrade your seat, purchase bags, etc it’ll charge your money but the changes will not be updated with your reservation.
I wanted to feel important 3/5
I don’t have app and wanted to make myself feel important
Booking Issues 1/5
For years now, you enter your airport codes, select a date, and it wipes your airport codes out. It’s wild they can’t fix this very annoying bug.
Bad customer service 1/5
I waited at baggage claim 4 for 20 minutes just to find out that my luggage was at baggage claim 2
American is the worst airline I’ve flown… ever 1/5
By Wisconsin > Boston
Worst airline I have ever used and I fly every week. This is based on MULTIPLE experiences. Don’t waste your $s Delta, United, Jet Blue, Frontier, even Spirit are all better options.
Worst process for international flight 1/5
The process to check into my American Airlines flight was the most tedious and time consuming this I have ever done for a flight. I was unable to check in on the airlines website so they made me download their app. The app then made me download another app to verify my Covid card. Then you have to wait for verification or pay money to expedite it. Absolutely worthless.
Difficult to Get Boarding Pass 1/5
It is very difficult and not intuitive to get your electronic boarding pass.
Can’t check bags 1/5
This has to be the last airline on earth that won’t let you pay to check bags during the checkin process in the app. At no point in the process did the app present me with the option to pay for checking bags. Or carry on, for that matter.
Excellent Travel App 5/5
My husband & I have just received the American Airlines Aviator MC a couple months ago and we are more than pleased. The app updates constantly and provides us with easy access to all our travel information. We look forward to accumulating our points and miles!
Back to Dallas 5/5
I arrived to San Francisco- 2 hours ahead of time, and my flight 2904 to DFW arrived early. I haven’t seen my family so I was very excited to say the least. The Pilot was nice as well! My plane ride was smooth as a baby’s bottom.
American Airlines really did good today! ❤️❤️
Fran H 5/5
By Fran H PHL to Tampa
Great flight. Arrived 15 minutes a head of time. Love flying American Airlines!
Boarding Passes Not Updating on iPhone 14 Pro 4/5
Generally a good app but after rebooking a couple of flights due to weather cancellations, I’m not able to update the boarding passes in Apple Wallet. A 16.3.1 bug perhaps??
Guess I need to dust off the old printer.
Worst Airline App Out of All of Them 1/5
By No hand holding
Where to begin… Didn’t even give boarding time.
Can not get it to recognize my trips. Have to do anything useful by logging on to the website.
Good feedback 5/5
I flew on American on the busy weekend after lots of schools ended Spring break. AmerIcan was on top of informing me about gates and changes.
Redeem Miles 1/5
Horrible customer service. Online system never works and every time you need an assistance by calling customer service they have no knowledge and let you waiting for hours.
Broke our robot 1/5
By username vicko311
Our robot was all good before we went on a plane when we got to Iowa for a tournament. So many pieces were bent and now that we are in the tournament, nothing is working, I robot doesn’t even drive straight. This is for vex spin up 2023 Iowa us invitational.
What the…. 1/5
How come American can’t have a good app written? Really? In this day and age? It’s 2023 for Pete’s sake.
Cumbersome. Crashes. Unintuitive.
My belongings were just thrown back in my suit case. My combination cell phone/Apple Watch charger was broken and lid on my conditioner was opened causing a mess all over my make up. My clothes all have to be ironed which I did before I left. What a shame so inconsiderate
Delayed bag 1/5
This is the worst service ever!
When I checked the bag at MIA they asked me to go drop my bag off by the double doors. When we got there, there were a ton of bags there. I asked the person that was receiving them ( American Airlines employee) if he was sure they were going to make it in time for the plane? He cracked up and said eventually!! He knew they were not!!! Now we are sitting at JFK waiting for the luggage because you cannot guarantee delivery today!!!! I have a meeting tomorrow. I had today to tour and show my daughter the city!!! Now I’m wasting three hours at the airport. Not even comp lunch or anything!!! This is beyond ridiculous and unacceptable. We lost our ride that was coming to pick us up and now I have to get an Uber plus lunch at the cafeteria in the airport.
Worst experience!!! And hopefully the luggage does come in the 2 pm flight that we didn’t choose cause we wanted to be here early. Ugh.
Flight change 1/5
My flights were changed by AA over a month ago. The app still shows the original flight #’s. When I talked to tech support they told me to uninstall & reinstall. No point in having an app if it incorrect. Happened on my IPhone & my husbands droid. If I am on vacation relying on the app how am I to know there’s a change. Randomly uninstalling & reinstalling is not the answer.
Their app is terrible. Not sure how/where the good ratings derive from. Overall functionality - booking, chat, flight updates, flight delays/info, rebooking - is painfully unstable and or doesn’t function properly.
Wrong terminal on boarding passes! 1/5
Electronic boarding passes do NOT get updated if terminals change. Why? This is a case where wrong info is worse than no info.
Works fine except….. 3/5
Very useful app if you’re using it in the mainland and is not passed midnight in the east coast. I recently got stranded in Hawaii and place on a standby list. I kept checking flight status to see my chances on making the the next flight, but when the clock struck 7:pm (local) the app was prompting me that for “yesterday’s flight, to please search by flight number” I was like 😮 very annoying. Hope they fix this issue soon. Can’t wait to come back to Honolulu 😎
App is not working 1/5
Packing to fly and app is not working ...frustrating to say the least.... ugh
Worst experience ever! 1/5
By Anybody but AA
Booked flight from Barbados to Nashville over two months ago, paying over $2,200 for my wife and me. Got to airport 5 hours before flight only to find that we did not have our seats since it is their custom to overbook!! Waited all day, trying for them to help get us back. Results: we have a flight in 2 days. Put us up in cheap hotel with a total of $24 for us to eat at a buffet that we didn’t even try(we would have had to pay much more). Frustrated AA staff said said they have to deal with this all the time.
Nearly missed flight. 5/5
The gate changed from G 16 to G 11 without warning. Nearly missed my flight.
Poor Baggage Handling 1/5
Two leg flight to ORD thru DFW. Got into DFW with almost 2 hours between flights. AA app showed bag offloaded promptly. Got to ORD and was greeted with a DELAY message on the AA app regarding my bag. Said it was still in DFW. Now travel plan/appointments on next day upended due to AA bag delay and delivery to ORD next day. Do not hold high hopes for a timely bag delivery to my local residence so have opted to come get it at ORD when it arrives. Thank you AA☹️
Seat map never loads 1/5
Horrible app compared to Delta and others. Can never load seat maps from the app. Get error and the redirects to webpage which also fails to load.
By :(( x
Once again delayed. Horrible customer service. Rude and unfriendly gate agents. Upgrades available for platinum member and agent lied and said none available. Too lazy to print out new boarding pass.
ALMOST MISSED MY FLIGHT 3/5
I received a text message stating that my departure gate changed. But when we got to the gate, it was to a different destination. Thankfully we still had enough time but were the last passengers onboard.
Worst airline out there 1/5
I have an absolutely horrible experience EVERY TIME I fly with American. Today our flight was delayed 5 hours (with less than 30 mins notice from our boarding time). We missed our connecting flight. Our entire trip is delayed 24 hours and we lose a whole day. Had they notified us sooner we could have rearranged things and saved a day. The last time I flew with American they cancelled my flight last minute. Sent me to two different connecting flights with barely enough time to make it. Told me they would pay for my hotel for the evening but never did. Another time they not only delayed our flights home and added a day to the trip but also lost our luggage. We almost COLLIDED with another plane on the runway in Texas and had to abort takeoff. How is this airline still in service!?!? This airline is absolute trash. Never again will I EVER fly with American.
By Pro Biz Traveler
The App of AA is not reliable anymore. As a platinum pro member I used to get upgrades 72 hours before. No I get them a few hours before boarding. The fun of selecting good seats are gone due to the heavy traffic or the lack of consistency of the app to update itself.
Great service 5/5
Had the best 2hr. flight from Miami to Raleigh Durham. Staff personable & professional.
The worst - just tryna sell you upgrades you don’t need 1/5
By ja g
Of all the main airlines, this is the worst. They have like 5 screens trying to sell you add one a crap you don’t need, and then the app crashes right when you think you have a ticket…… after manually inputting credit card details. Spewing all this in the review took me less than 1/8 the time it took to fail at buying a ticket.
Best Airline App 5/5
Probably the best airline app out there. Easy to understand, takes you right to your current trips.
Displays easy to read terminal maps, gives directions and ETA to the departure airport based on your location.
Most seamless experience I’ve had in an app (in general) in a long time. From a software developers perspective this is a 6/5.
Complete digital experience wanted! 4/5
Booking on the app with a credit card is easy. If you want to change a flight or use credits you have to phone the customer service number. The employees are always helpful but in a digital world it would be more convenient to do said tasks on the app or online.
Charlotte baggage. AWFUL! 1/5
Waited more than an hour for a checked bag.
Good app BUT 4/5
I can never get the boarding pass to change when my seats have changed. I deleted and then re-add into the Wallet but unfortunately it reverts back to the old seat. It’s super frustrating please fix.
Boo! You stink! 1/5
Can’t check baggage 2/5
By B Château
Why can I check into my flight, but I don’t have an option for baggage? I’m checking in 19 hours ahead of my flight…. No reason why I should be prevented from checking baggage
Not too happy 3/5
The lady flight attendant looked annoyed and not pleasant
And the plane was old for the price of this ticket not too happy
Waiting for baggage!!!! 2/5
Come on man. Waited for almost an hour. That’s not good.