Don’t Bother Downloading 1/5
This is awful. Can’t log in as a member or guest. Anything you try to access says ...could not be completed error.
Despite having both status and their terrible credit card, I figured I could try to change my middle seat via the app but sadly you cannot do anything with this awful app.
American is the worst all around.
I paid $25 to upgrade my seat. Charged my card. Didn’t recognize upgrade at the airport. American stole money from me via this absolute trash iPhone application. Trash app, trash airline, trash service. Steer clear on all accounts.
Simply frustrating 1/5
By not flying aa
I have attempted to book my last 3 fights through this app. And bc of its horrendous user experience I have opted to not even fly on American Airlines.
Log in experience - could it be any worse?
Requesting my AA# - could it be any worse and the fact that it never reached my email when requested- are you simply trying to make it hard?
Password reset....let’s just all agree you don’t have a digital department. Or do you?
Need an option for zero stars 1/5
Useless app. You want access to your flight info and ability to make real time changes. Seems impossible here. And if it’s buried and I just couldn’t find it, doesn’t help. Other apps are intuitive and meet the needs of a regular traveler (thanks delta app!). I hate flying American and this makes it worse.
Needs functionality 1/5
Why do I need to go to your website to choose seats for my flight?! Why bother with the app?!
What are they storing? 3/5
Why is this app taking up nearly a GB of storage on my phone?
AIRLINE APP LACKING OPTION TO SEARXH AND BOOK FLIGHTS? 1/5
Yes, you read right, American Airlines wants you to visit their website to search and book flights, their app is for everything else but matters related to flying.
Why? They might be afraid that offering booking options they may actually sell tickets, imagine that!
Worst of the airline apps 1/5
Incredibly frustrating to use with little functionality other than pumping ads out. I get better real time flight info from Google Calendar.
Another reason to avoid AA whenever possible.
ExecPlat family 1/5
By ExecPlat family
American is doing their best to become a third rate budget airline.
Witness the shambles that IT is and has been, with absolutely no compunction about ignoring input from users. And users are customers who pay their salaries.
American is also ignoring their most important stakeholders (paying customers) in the disastrous retrofit of the 737 fleet. It is particularly ironic that the model for the retrofit is the grounded 737 MAX. The flight worthiness of the MAX matches the unusable interiors. First class is now economy, economy is inhumane.
American needs to find a reason for customers to continue to fly with them: everything they have done to date certainly discourages me from flying this third rate budget airline.
Won’t open 1/5
Super buggy app. Slow to load then it freezes and won’t even let you login. I quit out of it several times, didn’t resolve the issue.
Well designed app 5/5
I travel all the time and I love how functional and accessible this app is! Love the notifications I get about my flight. The design is so well thought out. If you have issues with this app then there must be something wrong with you and your aren’t going anywhere in life. It’s not app it’s you.
But in all seriousness this app has made my travel experience so much easier and stress free!
No longer a very good app 1/5
By Dougie Swiss
This app has really gotten terrible. Customer service and app do not have same info. Poor notification of cancel and delay. Lagging information for canceled itineraries . My list goes on. The app only disappoints now and I am just not going to use it. It is actually quite useless to book flights or travel international. What happened!?
Works well for frequent traveler 5/5
As a very heavy traveler (several weeks per month) I use nearly every airline app. Many of them have their issues, and in comparison I find the American Airlines app to be quite reliable and useful. The most recent version in particular offers many of the capabilities of the website and is the primary way I interact with AA now. I’m sure there are improvements that can be made but for me this app works great in terms of needed services, design, and availability.
Some people just have to complain 5/5
By Louise D
I don’t understand why people complain about this app. I find it extremely useful and informative. I guess some people just have to complain about everything.
The worst 1/5
Simply doesn't work. It's failing me right when I need it most. How big does an airline have to be to have an app that works... I wonder.
Desperately needs to show upgrade lists far earlier and to show whether or not meal services are being offered for each service class.
App freezes up 3/5
The app freezes up AND the flight text alerts do not work. Can you please fix this?
R U serious? 1/5
After installing this app, I literally thought I was being linked... looked around to see if anyone was filming. But no, they actually think people use this app. Wow!
Proactive notifications 5/5
The app has many useful functions and proactively notifies you when your flight time approaches and if there are any changes.
By Phils fan
Bags need to be more on time
Not user friendly 1/5
By SF Paul
Tried 3 times to check in and upgrade my seats today for a AmEx booked corporate travel. Get all the way to the end and a generic error message. Wait time for customer service, 1hr.
This is my least desired airline and with each negative experience, it’s pushing me towards flying Southwest.
AA just can’t deliver a seamless check in and travel experience. Can’t do it.
AA needs to benchmark against UA, Alaska, Jet Blue - even Delta. The app let me try to check in, then let me get a preferred seat, enter all credit and address info - IN MY IPHONE - then say it can’t give me the seat until traveler is checked in. Impossible loop. So I go to app to complain. SO MUCH INFO required before I can give feedback. TYPING ON MY IPHONE - In Your IOS APP. Seriously get a user experience designer and test your app for impossible loops that frustrate your customers.
The only incompetent airlines to lose your bags before a cruise and not care until they hear from a lawyer!
Can’t call it useless 1/5
Can’t call this app useless because I literally cannot use it at all. App won’t accept my login credentials which I verified on a computer. Booked a multi-city trip starting tomorrow and having a functioning app would have been nice for ease of check in. Dogsh*t app.
Not worth downloading 1/5
By are gang
American your great app is not worth a *[email protected]
* since the up grades I guess it is the same for the airline. Your greed has finally forced me to fly others explatium
Completely unusable 1/5
Since the new update, the app logged me out. Every time I attempt to log in, it says my login info is incorrect and I have to use the mobile site to access my account.
Worst app from the worst airline 1/5
The entire app experience is like a ‘free’ game with in-app purchases; countless opportunities to perform normal tasks like choosing seats as long as you pay for upgrades. If you choose an upgraded seat and try to remove it the cancel button is intentionally too small to tap. It’s very clear that AA cares nothing about user or customer experience, only on making more money by providing less. It takes less clicks to upgrade than to not.
Boarding pass nightmare 1/5
If I could give 0 stars I would!!! Where are your boarding passes??????? Your site is CRAZY!! I’ve looked for over an hour!!!! Southwest can give you some pointers! I won’t be flying AA again because of this!!
Fix this bug....PLEASE 2/5
My son and I have same first and last names BUT we have different middle names.
The AA app cannot figure this out and prevents if from using the mobile boarding passes.
It gives us an error that two passengers are traveling with same name and we have to see a gate agent. Nope. Not the same name and fate agents and using PC work just fine.
Fix your app so that it can also use middle names and initials
I make my way all the way through the security line and the boarding pass for my flight will not load. That is not acceptable. I have never had any issues with any other airlines boarding pass on their apps.
The login doesn’t even work 1/5
I mean really...the login?!! But it gets better, it freezes when you login as a guest on basic tasks.
Unable to Login 1/5
Unable to login to my account using the exact same information that works in a browser.
Fortunately the record locator feature works.
Keep trying you will get it right (or not considering this issue has existed forever).
Won’t stop crashing every time I open it!!
Multi-city reservations 1/5
App is worthless if you can’t make multi-city reservations. It only gives one-way and round trip options.
No advantage link 2/5
It’s lovely that I can quickly see what is being promoted and my upgrades but where is a link to my aadvantage activity. If it’s there I can’t find it easy
AA App for IPhone X 1/5
By Petey App Review
Terrible. Does not work at all. Closes right after I open it. Was hoping that it was just because the phone was new, but it’s been 6 months and App still crashes instantly. Get on the ball AA
The WORST 1/5
By Travel Nonna
I would have given no stars if I could. Stop advertising your credit cards, I ALREADY AM a card holder, I and use it every day. The frustration this lousy website has caused us immeasurable. Also, exactly how much money do I have to spend on this card to get a bump in status? It’s the most aggravating! If Southwest Airlines would, once again, have direct flights from Ft. Myers, I would drop AA in a New York minute. Southwest has a much easier boarding system, and much easier to EARN a free flight. So disappointing! Fix it fast.
Is this the best you can do?? 1/5
By Whaaa whaaaaat
I can honestly say the American Airlines app is the worst “app” by a long shot. Did you set out to design an app that is functional? If so, please release it to us.
It does work 4/5
As long as Airplane has WI FI it works. Can be slow.
This app feel old and outdated compared to the other major carriers!! 2/5
You really need to invest in a complete rebuild of your app. Hawaiian just rebuilt theirs and you can actually chat with support in the app itself. Look at Delta’s app. These are sleek and up to date with current tech. Spend the $$ to make it great.
Freezes every time I use it. Completely worthless
Zero minus a star is rating 1/5
Still has my flight taken two weeks ago still as upcoming flight. Look at Delta airlines app and see how an app is supposed to function. After new update. STILL SHOWS PASSED FLIGHTS AS UPCOMING. POOR user interface
Freezes up even when I restart my phone 1/5
This app is crap it freezes up and Doesn’t even work AT ALL.
Dead App 1/5
Latest version does not work because it needs iOS 11 but installs on 10 so it freezes on load and you can't do anything. Back to the Stone Age for this airline until they learn to use the App Store properly, not buying a new device every 2 years.
So bad had to leave a review 1/5
I usually don’t leave reviews on apps, but this one is pretty bad. Bugs everywhere. It’s impossible to create an account since the registration form has fields that will not validate no matter what. When using the guest feature to search for trips you can’t even put content in some of the fields. As someone who works in the web development field, it’s pretty obvious they have a team developing the app who is novice at beast. Certain core functionalities of this app just don’t work. Things like this should never make it past QA. They could probably hire a freelancer that understand making apps to improve this app tremendously. You are a multimillion dollar company; there is really no excuse for an app this bad.
WTH .. no wallet boarding bass? 2/5
When did the boarding pass discontinue from being added to Wallet? Had this on prior versions, my older AA tickets show in passbook/wallet but cannot add upcoming passes. 2 stars -Ugh!!
Update - wallet pass appeared after checkin .. still 2stars for the frustration.
This app doesn’t give very useful information like notifications. There marketing department needs to get there act together and work with IT to make this happen disappointed
Complete garbage... can’t sign up for rewards because the state option won’t populate, causing me not to be able to submit my application.
Couldn’t create account 1/5
Took 5 minutes to fill out all fields, clicked submit but password field threw “must be between 6-16 characters” error. Reduced password size and clicked submit again. This time got a “duplicate submission, please call a representative at xxx-xxx-xxxx” error. Apparently even though the first submission threw an error on the client side it was nonetheless recorded by AA’s servers. Just for fun tried to login with the creds for the first submission, but didn’t work. So now I basically can’t create an account unless I call AA. I think I’ll just not create an account and avoid flying AA in the future when possible. Pretty lame experience.