Worst airline app out there….terrible airline 1/5
Who designed the AA app?! I bet it’s the same people that teaches the customer service, which is also subpar in a good day. Seriously people why don’t you download the Southwest app and see how a good app looks and FUNCTIONS. This app is a joke as is this airline. Do not recommend.
Unable to book flights in app 1/5
App gets stuck on loading page looking for airports. No way to manually enter or get to next step. Difficult to book a flight when I can’t enter my destination…
Customer Srvc - BAD!!! 1/5
By site notallowing me to post
TERRIBLE CUSTOMER SRVC EXPERIENCE ALL THE WAY AROUND. From Reps on the phone. To Stewardess(Heather) pushing my elbow out of her way rushing down the aisle. I will most definitely WILL NOT be paying my money to American Airlines every again - if I can help it.
Kudos to the flight attendant. 5/5
Just got off a flight from Chicago to Little Rock. Flight number 3583. The flight attendant was exceptional. I hope you’ll give her a raise. She deserves it.
App doesn’t respond 1/5
For the past several days, the app has been unresponsive. I am on the latest iOS on an iPhone 11. Latest AA app version. The app opens and then I can’t interact with anything. The app is completely frozen. Phone otherwise works and has connectivity. I close the app and reopen and no change. Please fix.
Happy very happy thanks
App broken to book meal 1/5
I tried to book my meal 3 days in advance and all I got was a system error, try back later message. Kept trying for next couple days and just gave up.
If it wasn’t for this issue, I would give it a 4.
1 loss for slow showing of upgrade waitlist on all legs of flights taking on same day.
There is always an issue with something 1/5
Your bags don’t make but maybe 70 percent of the time but the insist you check them.
WiFi did not work 3/5
By Fun deal
Main thing bad about this flight was the free entertainment did not work at all. No overhead storage. I don’t know how American lets people on with three and four carry ons. It is ridicules, they need to charge people who have more than one carry on!
What a joke 1/5
Fly first class and pay a ton money! Only to have luggage NOT MAKE my final destination YET AGAIN, this has happened to me more than once. Then you go to customer service to get treated like CRAP, rude is a nice word to use for the attitude when asking questions. I have to use American airlines once more because of a balance I have. THEN I AM
DONE!! First class WAS NOT WORTH THE PRICE , then to arrive to NO LUGGAGE. DONE
Can’t check in with the app EVER, you have to pay extra money just to sit next to the others in your party, and the menus are not intuitive - you think you’ve added the information but it didn’t connect so you have to do it again. After going through all the steps to check in, it says I can’t with no explanation. Completely worthless. I absolutely hate flying American because the staff are very rude, they have so many hidden fees, and they always always always force me to check in at the airport. Absolutely awful experience with this company every single time I am forced to fly with them, I’m sick of it.
Good app. Worst airline in existence. DO NOT FLY!
Trip rebook 1/5
The last leg of my trip was cancelled. AA rebooked my entire trip without the option of doing a the first part of the trip. Which gets me within driving distance. AA should give people an option to keep traveling. Being rebooked to the next day for many makes the trip not worth while.
Thanks, but…. 1/5
By William Ulrich
Grateful to get Standby on an earlier flight, but… where’s my suitcase ?
Checked it in RDU through CLT on to HSV
AA2704 and AA5629
AA 3001 132 505
Terrible App and Terrible Airline 1/5
Every time I try to book through the app, I get an error message trying to direct me to customer service. Spent an hour chatting with them, which was frustrating for other reasons. I have some flight credits with American Airlines and I am just going to let them expire rather than try to book any other flights with them.
Terrible connectivity on the AA flight. 2/5
By Muscle wolf
They advertise free entertainment but the WiFi on the airplane kept dropping signal and then would
Not allow reconnection.
Fix this please. Very frustrating.
American Airlines app 5/5
I think you should give the all all the features the site has. If you want to get a hotel bundled packages car rentals what not you should be able to do it on the app and it auto load your info from the account into the forms.
App Not Working 1/5
I was hoping today’s app update would fix issues. However, I hoped for too much. With the new update 9/28/22,The app still doesn’t allow me to book flights.
Don’t bother 1/5
By no oneandeveryone
Tried to Book a flight! I clicked on the booking icon then it automatically sent me to the webpage! Why?! don’t bother to get the app if you can only book a flight using the webpage
Free Entertainment 3/5
I always fly with AA and I have never had this problem before. There was no free entertainment available. I had to purchase the on board WiFi. Disappointing!
Checked in enough time and baggage was not on flight upon arrival in New York. No notifications given of baggage being moved to another plane.
Lost bags 1/5
Checked in early. Priority.
Horrible Airline 1/5
Canceled flights. Last minutes notice. No accommodations made. Out of luck. Couldn’t find us another flight til two days later.
Forced to miss work.
Never fly American
Dallas B terminal by bag claim 4 1/5
Incredibly rude young man, I realize this will fall in deaf ears, however, this young AA employee was abrupt unhelpful and rude. I fly weekly and will be a platinum member by the end of this week. I will avoid this airline if at all possible
Very disappointed 1/5
By jzhang 8278
First, I was denied boarding my original flight because they closed the bag check in 42 min prior to departure and I showed up 40 min prior. I think they don’t have enough agents to staff both the counter and the gate. So they booked me on 5:18 pm flight going to Harrisburg PA versus Scranton. Then my 5:18 flight was canceled due to “mechanical.” They booked me on a United flight leaving GB at 5:30 but they have already sold my Harrisburg flight to someone else presuming that I will just get rebooked the next day. They finally got me on a Philadelphia flight out of CHI at 8:52. They provided me a hotel voucher to stay in PHI at a Radisson. Once I got to Philadelphia, my checked luggage did not show up and the baggage person told me that United didn’t check it all the way and that my luggage is now lost. They helped me with a claim form. He told me that the bag will show up tomorrow. Also the Radisson is disgusting. There are hairs all over my toilet and shower floor. There bugs in the lobby. The parking is not free (10 dollars/ night). It is the worst hotel I have stayed in years by far.
I am very disappointed with American Airlines. I may cancel my credit card with you and probably would fly you guys again. Just awful!
By I heart radio hater
Love American Airlines
Jacquelyn Lacy AMERMAN 1/5
By J Lacy
Wheelchair assistance was requested to get to public transportation. It was not there on arrival, at the baggage claim or getting to taxis. Airport employees did the best they could to keep me safe & Mobil. The Albuquerque AA people were great as was my flight. But getting to a destination for a mobility impaired customer doesn’t end at the gate. An hour & a half later I’m finally in a taxi & on my way home.
Ridiculously long wait 3/5
I arrived on flight 665 at 5:30pm. It’s now 6:10 and no bags. Terrible service. American must do better.
Baggage service 1/5
Horribly slow baggage claim at DFW.
This app is unusable and not user friendly. The random notifications that pop up and offers that they try to promote is really annoying. This airline is already bad enough and they make the app this frustrating..
By Princess Deje
Flight was on time and crew members were professional
Don’t trust the baggage claim number on the app 1/5
By over head bins
Baggage is a nightmare
You have no consistency with size
Left stranded 7 hours. 1/5
By dissappinted in O'Hare
On way to PHX, asked to disembark after 40 minutes in plane for mechanical problems. 7 hours later we board on what seemed like the same plane. No offer of anything, barely an apology and not even a free drink offered. It’s not about free stuff but we missed a day of our Corp Sales awards trip weekend. Big disappointment!
Oversized bag 4/5
Everything was great, people, service, FAs, on time.
It just took my golf bag 35 minutes to appear15+ more minutes than what was shown in the appJR
By Wows a!
Terrible. Slow updating. Wireless chat channel is worthless. I’m really over flying American. I’ve had to spend the night in Phoenix 3 out of the last 3 times that I have flown to grand junction.
Travel credit hard to use 1/5
Difficulty using travel credits
Allan Segal 1/5
Horrible counter agent forced my wife and to take seperate flight to lax even though we were flying business because we were one minute late to check in a bag. She had a complete negative attitude.
Not what we expect from American after we fly American all the time
Muy buen servicio 5/5
Muy buen servicio
The only problem I have had regularly is remembering what terminal I parked at before leaving. Taking photos of parking doesn't always have all necessary information. You can't go back in the app and find information on departure gates.
0 stars 1/5
I would give it 0 stars if it let me. The airline messed up my flight and I’ve had to stay overnight but I keep getting notifications from the app about the flight that I am no longer on because of AA mistakes. It also keeps telling me flight status has changed and then says there’s an error if I want to view that.
Rudest customer service 1/5
Worse than spirit
AA is the BEST 3/5
I Love my AA app!
Don’t fly American 1/5
They have the most cancellations and delays by a landslide compared to other airliners go with southwest whenever possible
No Trip Notifications 2/5
This app like other apps have a big design flow, they do not provide a 12hrs and 24hrs in advance trip notifications to their travelers who have their itineraries booked in their apps. A mayor flow, as companies can send so much junk as notifications they should incorporate these reminders as a critical important design improvement.
No luggage here… 1/5
Found out when we landed that our luggage with my meds is still in Dallas and will be here in 4 hours?
Louis Moreno 4/5
My carry on bag did not make it on our flight, it was loaded onto another flight also coming to Austin. Very dissatisfied with this.
Great for flights 5/5
By cowboy star 21
I travel so much and it’s so boring but now I can see how many minutes left and I can watch movies
Not NONREV friendly 3/5
If you book a nonrev reservation there is no ability to load it in the app. It can’t even find the record locator. Adding the ability to manage or even book (United has this) and get a mobile boarding pass on standby would help a lot.