Very bad service... 1/5
By Anoop P V
Very bad service
MR. 1/5
By tunein steals
Tried to se the app up with account information etc. everything isn’t filled out and it won’t submit. Junk app!!!
One star 1/5
By N328KF
One star for lousy release note summary.
The WORST App On The Planet 1/5
By irish305
Absolutely useless! Looks like it was developed by a 2 year old!!
Waste of potential 1/5
By HPL129
This app literally crashes every time I open to use it. What’s the point of having an app if the user is unable to access it? This is so frustrating.
Serious functionality improvements needed 1/5
By Campari819
Unless it's broken on my app some basic functionality is missing - ability to see full seat map, not just booked class of service (helpful if on upgrade wait list); no ability to see upgrade wait list or available sold/checked in/available for upgrades. Gives me the ability to click on 'Upgrades' on day of flight but just tells me 'Requested' and how many 500 mile certs are needed. Crazy that United app has provided these functions for years!
What is the purpose of this app? 1/5
By Tprizzledizzle
Like an idiot, I get to the terminal gate and can’t get through, because this worthless app failed to tell me it doesn’t have the boarding pass. It reminds me at the gate that I have to go print a paper ticket. What was the point?
Boarding pass functionally is broken 2/5
By Amrish
With the recent update to iOS and the app, there seems to be an issue with the mobile boarding pass. Despite of getting the mobile pass in the wallet app and having all settings related to showing pass on lock screen and location access to aa app and wallet app turned on, the boarding pass has stopped showing up in the lock screen.
Also, long standing complaint with the aa boarding pass is still not resolved. All other airlines shoe the boarding time in the boarding pass. No, aa can’t make your life simple with such a small convenience. They want you to login to their app and look at your trip to figure out the boarding time!
Just OK 3/5
By psuntlion
The AA app is functional, but it’s lacking features that many other apps currently have:
1) Can’t use FaceID to log in
2) App doesn’t tie into iPhone password manager
3) When searching for flights, there is no way to force it to just use the airport you selected. I almost booked a flight to LAX instead of ONT because it returned results for all LA area airports
4) Can’t use ApplePay or saved credit card info on iPhone
Not a fan 1/5
By Diana3833
Disappointed to say the least! I paid more for this ticket than any other trip to Mexico and had delays on both legs of the flight and my luggage didn’t arrive with me. Then I was supposed to get a call when they located my luggage, no one called and I got no reassurance that it would be delivered so she suggested if it were urgent that I just come pick it up. I was looking for assurance that it would be there since I would have to pay for parking to retrieve it and all she would say is “that’s the plan” and I paid an extra $30 for the bag and never offered a refund for at least that part. Had to purchase items to get thru the day and pay for parking and no apology? Wow just “thanks for flying American”. Not sure I’ll do that ever again:(
App upgrade 3/5
By acideye968
Want to see your mobile app have the option to have two way messaging option for customer to communicate directly with flight crew. I recently missed a connecting flight, if I had the ability to communicate with flight crew of both flights I might have made it.
Still no multi city booking 2/5
By Palli
I hate having to book travel off-app. Making multi-city an option would be great.
Worst app ever 1/5
By Flomo23641
Never works unless I’m home on the internet. Always having problems...”check back later”.
Why did they even bother??
Help! 3/5
By Nel223
Every single time I open the app, I get repeated notifications about “changes” to my departing flight, when nothing has changed. My iCal constantly has an “unread” bubble indicating that I haven’t opened something.
Separately, also think it would be amazing if this app showed recent activity (so that I could see which of my recent trips was already counted toward my account) and the number of EQM/EQD I stand to earn from each saved itinerary.
Absolutely useless 1/5
By Алюня
I spent 30+ minutes in the app and achieved absolutely nothing. It’s asking you for a ligun I go even if youre logged on, and she. You try to look it up, it completely kicks you out back to the home screen. The app is going to be deleted ffim my phone
Completely Useless App 1/5
By Jason & Beth
This app was a five star app until about a month ago. After the last update I can’t so much as check in for a flight. At this point this app is completely useless.
CANNOT REGISTER YOUR STATE FIELD DOWS NOT WORK GET BETTER QA 1/5
By TashMonstar
CANNOT REGISTER YOUR STATE FIELD DOWS NOT WORK GET BETTER QA
Terrible app for a terrible airline 1/5
By Fyrehero
The app really lives up to the quality that you can expect from American Airlines, complete trash. Even budget airlines have apps that offer more functionality and reliability than this one. If you’re considering downloading this app, take a step back, cancel your American Airlines ticket, and book with literally anyone else and download their app. It’ll be less off a hassle to do that than it will be to deal with this garbage.
Doesn’t work at all. 1/5
By Jws755
Doesn’t allow me to login, reinstalled, still some error code/come back later.
Using safari I can get to my acct.
deleted. Forget it.
Now doesn’t work on a brand new phone. Deleted.
Again.
Can’t see upgrade list. 3/5
By BlackSapphire72
With the latest update, it super hard to read the upgrade list if your in dark mode. They need a different font color so it stands out against the black background.
IOS 13 2/5
By wtf2356643455
App crashes pretty consistently. Biongo integration fails completely while in flight. It's pretty pitiful.
Shockingly bad 1/5
By Waldensian
I’ve had to fly American quite a bit lately, for the first time in a while, and have discovered that their app is a total disaster. It rarely is able to download info, and doesn’t seem capable of displaying a boarding pass on most occasions. I see no reason to use it in its current form. Hard to believe a major airline’s app is this bad.
App might work but website doesn’t 2/5
By Frustrated4real4now
How is it possible to log into AADVANTAGE with your account number but unable to log into AA.COM?!
Buggy app 2/5
By Greenkai3000
It logs me out every time I try to
Check my account or make a reservation. Even after enabling Face ID I still get logged out. Always getting error messages as well
Yeet 1/5
By r333333333333ë
Yeet yeet yeet yeet yeet
No real time push notifications? 1/5
By MiaFin421
For heavens sake - your developer should look at your competitions app (re: Delta) and get some ideas. The basics - real time notifications like boarding, gate change etc. So frustrating.
Movie bug 1/5
By MSewall
Can’t tell whether it’s the most recent app version or an iOS 13 compatibility issue, but inflight movies refuse to play full screen on an iPad (mini 4 in my case). Flew Boston to Miami nonstop today and the movie (tried more than one) insisted on what appears to be 4 by 3 format cutting off the sides of the picture.
I’ve watched numerous movies before, as recently as last July, without this bug.
Really bad 1/5
By utbrett
Worst of the major airline apps by a country mile - constant connection issues... really wasn’t ready to be made live. Who was responsible for functional and user acceptance testing? How was the fundamental issue of not connecting not caught? Heads should roll...
So many bugs. 2/5
By studytime
Errors when trying to check in. Errors when trying to book flights. Makes you just want to use the website. Needs improvement.
Poopy App 1/5
By _beatnik
What kind of app doesn’t push boarding notifications or gate change notifications? Trash. Use Delta, at least their app works.
crap app 1/5
By vader0708
crashes, cant log in, connection issues
An utter disaster 1/5
By Jeff L2
Will be flying soon with AA and according to their website, to stream in-flight entertainment you need this app. Got the app and decided to try to join AAdvantage. Cannot even do that because for the address portion you need the state. The app just says “loading states and provinces for the first time,” then just stops. It’s impossible for me to even put in a state.
Forget it, I’ll load up my iPad with entertainment before I go. Deleting.
Horrible and useless App 1/5
By Akita52
Can’t even get a boarding pass display. Not ready for prime time, should take this app off all App Stores until they are on par with United and Delta apps.
Booooo 1/5
By Panadhottie
App is not user friendly wish i would have know that before my husband made me fly American
Hate the new update 1/5
By cigdigxkhcou
I’m trying to book a business class ticket using miles and it continues to show me economy first. I then have to click on each flight to see if business is available. I can no longer pick MileSAAver flights - they all get mixed up. Why do I have to know sort through economy to 180K mile awards when I know I only want 57.5K? I then went online and the webpage update is just as bad. Still can’t see MileSAAver flights by points. Horrible. I have Platinum Pro status and have always raved about the ease of using the site and the app. I can’t believe how bad the award booking experience has become. Please, please fix it and bring back the MileSAAver filter.
AA is the biggest pain. 1/5
By aa is bad for us
The app I can barely. It took me nine to get my boarding pass on my app. 😩
Infuriating from iPhone 2/5
By fed up with improvements
Conceptually, a good app. Functionally, it is a poor implementation! I wonder if a developer ever tried to book a flight using it, and had to go to another app or source on their phone to get details, such as checking their calendar, looking up a phone number, DOB, email address, etc. I assume not, otherwise they wouldn’t have released this product. Every time you suspend it to look at another place to pull information, when you come back IT STARTS YOU ALL IVER AT THE BEGINNING IF THW SEARCH FUNCTION!!! That is UNACCEPTABLE! Then, when you get back to seat selection, the seats you just selected are now blocked, presumably because you previously selected them. You can’t select them again. Not even remotely OK! So, you can’t copy and paste anything because it makes you start over each time.
Also, the phone number doesn’t allow you to copy and paste from the phone book, because it doesn’t accept the parens or dashes. Also does. Or accept the 5+4 zip code format.
This is a pathetic excuse for an app, from someone who out to know better! The must have put sophomore interns on this to develop it...
Becoming less useful esp on the Watch 1/5
By GumbyN
I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway).
The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch.
Seriously, AA?!
Worthless 1/5
By tomboyprncess
Sums it up.
-Formatting for login is off and doesn’t accept correct password information
-have no idea about retrieving boarding passes. Had to print mine out because I wasn’t able to access thru app (even your email link to mobile boarding pass is a disaster)
It looks snazzy. Looks only get you so far. Please find a new developer.
Why?? 1/5
By eyebcc
It doesn’t open up on my iPhone!! And prior to this—not the most intuitive app! Ugh!
New version is a disaster 1/5
By YiliHong
How come number of 500mile upgrades needed for upgrading is now missing from the UI???
App terminates upon clicking “Your Activity” 1/5
By ぴっち
App terminates upon clicking “Your Activity”. Running iPhone Xs Max on iOS12.0.
Poor App 1/5
By Johnnyboyjan0108
This app is worthless. If you are gonna be in the app game get up to speed.
Completely unreliable 1/5
By heathwoodbaseball
Horrible app. Rarely works properly, constantly shuts down and puts you back to your home screen. Not worth the time. Seems like they let a high school intern do the programming
Login now broken... 1/5
By Steve in Charleston
... password in incorrect format. Thanks for dropping this update right before the weekend and leaving us high and dry
Latest version is broken 1/5
By Admiral911
Can’t even log in it says the info is in the “incorrect format.”
Pathetic 1/5
By john in the usa
« Frame load error ???? »
Garbage 1/5
By Spiritisawful
Even the Spirit’s app is better
Completely useless 1/5
By Albertschwytzle
This app never works. It constantly says it has no internet connection. I checked the settings to ensure cellular data was turned on and I used internet on all my other apps. This app, however, never works. Why waste your money as a company to develop and promote your app when it doesn’t work. Thanks for wasting my time and phone space American. This is a terrible experience for your customers.
