Terrible app compared to other airlines 1/5
By Simm95
Glitchy, slow, sometimes buttons get covered up by other UI elements. Overall a terrible app, perfect for their terrible website. Do better American
Typical American Airlines Quality 5/5
By SCDad13
Every time you open the app you have to search for your flight. App randomly closes so when you try to view your flight, you often have to reopen the app, search for your flight, etc. I checked in multiple times only to be told I’d have to use the kiosk or desk and get a paper boarding pass. Why bother with the app then?
Ok 5/5
By omgasronm
I have to say the app give accurate information but your service is horrible
NO Trip Credit option?! 1/5
By Someone who wanted to be anon
What the actual scammy crap American Airlines?! You don’t have the option to select trip credit when paying for flights?! Fix this. Absolute scamming garbage.
Freezing of the platform 1/5
By ROJE GROUP
Freezing of platform. Then fresh to a total different price.
Unbelievable how far behind AA is 1/5
By lockman21
Executive Platinum here - it is mind blowing to me how far behind AA is in their app development. It needs a complete overhaul, not minor tweaks here and there. Reimagined from the ground up - but this is AA we’re talking about, so it won’t be. Too expensive.
Nothing is intuitive. Nothing is just 1 click away. And when irregular operations hit? Good luck! Need a flight change? Pain in the butt. Want to see seat maps of other flights on your route to make quick decisions? Also a pain. It’s amazing how much better United’s app is. MILES better. Somehow AA continues to be stuck in 2013 while the rest of the airline industry leaves them behind with modern technology and intuitive solutions.
Flight alerts 3/5
By thebaroquebaker
Very annoying that flight reminders keep showing on my phone an hour after I’ve already landed!
Not user friendly and slow.. 3/5
By maryyram101
This app lags so much, and they make it really difficult to redeem your miles. I wish there was a button to just apply your miles to your trip, whether or not you selected that you want to pay with miles before you search. It’s just confusing, and it makes me not want to have the card because they make it difficult.
iOS supported 1/5
By Colorado cam
I have an iPhone six. This app cannot he used as it requires iOS 13. Apple will not allow me to use iOS 13 on this phone. So I cannot use your app. Maybe I should fly ual or SW. Their app supports me
Horrible and terrible airline. 1/5
By raw kit
I traveled from Boston to Miami and the flight was out of order so they put us on a different flight after 2 hours of delay which was fine for us. While returning from Miami to Boston we had a connecting flight( Philadelphia) so we were told that there is some problem with the flight and after waiting for 4 hours we landed in Philadelphia only to realize that the other flight is also out of order. they made us to wait for 6-7 hours again. We were supposed to reach to Boston at 8pm and we landed at 1.30am. They are horrible. It took us 13 hours to reach from Miami to Boston which is 3.5 hours distance.
Inflight entertainment and food 3/5
By zzzsiiiittyy
Inflight entertainment was down and we were not informed of it at the beginning of the flight . Second , there was no food for purchase and only one round of beverages. I usually love AA, but they really dropped the ball on this one . 4 hour flight while shorter than most , is long without access to basic amenities. Really disappointed
No app would be better 1/5
By Scam. Beware
The app becomes useless, when it has to support information on a partner airline for which they sold you a ticket; which is done all the time. They have their AA flight number, which will never appear on any airport board because, it isn’t an AA flight. To add insult, the app knows and tells you that it is a flight on another airline but, doesn’t provide a flight number. Not a well integrated piece of software at all.
Takes 30 min to start a movie 1/5
By Staton007
Get ready to give all your info and then have to ask a flight attendant how to actually watch the movie. We still couldn’t figure it out.
Missing golf clubs 1/5
By Cobra 350
Myself and three friends arrived on flight 2908 today, Tuesday, November 30. Phl-Tpa. Golf club’s are missing; we were told they may come in on the next flight. as a result we are missing today’s golf reservation that was already paid for not to mention the need to come back to the airport to get our clubs. Very dissatisfied, John Reilly
Baggage 2/5
By pmateo509
I am disappointed with A/A and the way they handled my luggage. My luggage was not on my flight, it was on a later flight and I am upset. Because of this, I am late for work.
Seats 3/5
By nani131313
The seating options where terrible timings on check-in is horrible
Wheelchair assist FAIL 2/5
By Tudhy too!
I purchased my ticket with wheelchair assistance. Our flight to Salisbury was handled well both in Charlotte and Salisbury.
The return flight had us deplane onto stairs and WALK to the terminal. Inside I was told it is NOT POLICY to meet wheelchair assistance passengers at the plane. Take a seat and wait.
Thanks for NOTHING
Baggage issue 1/5
By beezybeeeezy
I am extremely disappointed, our carry-on bags were checked in together and only one item was put on a different flight!!!!
Such an inconvenience because we try to be helpful and not take our carry-on.
Poor compared to competition 1/5
By Ktscott01
Very poor app compared to Delta. It’s very hard to navigate and lack simple functionality, like exporting flight info.
Use the app all the time 5/5
By Walleygator
Generally this is a must have for frequent travelers. Only issue I’m having is that once a boarding pass has been generated, changes to seats etc. are not staying on the boarding pass. If i can get to the wallet fast enough and disable auto updates, it will stay changed / updated.
App freezes after few min 1/5
By Shelby360
Tried to book a flight multiple times on different days and times but freezes up as soon as I hit the search button. Multiple delete/reinstall actions wouldn’t fix problem.
This app is dog water. 1/5
By mr.NoahPulLls
I literally couldn’t even install the app onto my phone :/ I don’t know what the problem is but it just won’t work. R.I.P.
THE WORST baggage handling at DFW 1/5
By wombesd
Thanks for ruining a lovely fight 2023 from SFO. Baggage handling at DFW is terrible. Why can’t this airport figure out how to get the bags to baggage claim in a timely manner… not just this flight, but every single time!! If the wait is less than 45 minutes it’s a miracle!
Luggage 1/5
By traveerq
Delivery of luggage in St. Louis is absolutely pathetic compared to other airports. The slowest ever!
Ms Gina B 5/5
By G Gianoni
On time!
Kicked me out mid booking 1/5
By WriterGuy416
Clicked on trip insurance explainer, read about trip insurance, came back to finish booking- everything reset.
Fail.
Some issues today 3/5
By merneu
Live flying American but today I have comments. At JFK there should be more attendants at the bag drop. The line is too long Also for priority customers there should be a separate bag drop line
It took forever for luggage to come off the plane. We landed at 11:03 and the first bag came down at 11:38. Can’t fathom why it should take a half hour.
La mejor app 5/5
By karen yegac
De todas las aplicaciones de las diferentes aerolíneas esta es la que me parece más amigables, que se actualizan en tiempo real y la mas completa en cuanto a requisitos para ingresar a los diferentes países.
Flight to Chicago and back to Dallas 1/5
By D Heidt
Checked bag in Dallas. It was put on a different plane that arrived two hours later. Had to wait.
Checked bag in Chicago. App stated that the bag arrived and could be picked up at A17. Waited 30 minutes for all bags to arrive. No bags. Went to customer service and was told that my bag is at D16. The manager didn’t even apologize. It was my problem not hers. Wow! Did COVID kill customer service at American Airlines?
Had to hike half way down the terminal to catch the shuttle to D. Shuttle went to B first. One hour after I landed, I have my bag.
I want a refund for the $60 that I paid you at a minimum.
In flight movies won’t play 1/5
By tyttttyyjsfkddohdfkj
The ads play perfectly fine, over and over again without issue, no matter what. However, the actual movie or tv show will not play. Very cleaver American. Getting that ad revenue without actually providing a service.
Website 3/5
By Dell Mini
Need to adopt for advanced features like those on Delta.com and UA
More filters needed such as connecting airports, aircraft types, etc
Baggage carousel wrong again 1/5
Three trips in a row. Do they wonder where everyone is at the carousel full of unclaimed bags?
My KTN Was MIA 4/5
By ACe35
I loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight.
Baggage claim 2/5
By crs161
Why do we have to wait soooooooooooo long for our bags. Its been over 30 minutes. This is ridiculous. It only gets worse. Never better. What're they doing back there ? Going through our bags ? What exactly. How do I get here before my bags when its a super long walk !!
Inability to use 500 mile upgrades 2/5
By umair605
My wife booked both our tickets under her Aadvantage account. We were approved for an upgrade but had issues during check-in. I tried to push my upgrades (which I had enough of) with my app/AA Advantage and still was charged for the 500 miler upgrade bc my wife (with status) didn’t have enough.
Terrible baggage handling 1/5
By J T R JTR
Awful
Good job 5/5
By Deejustsmile
Good service . Great airline
We loved it
BEWARE OF CREDITS IN WALLET 1/5
By logichunzi1
I had to cancel a flight therefore returning the credit to “my wallet.” Within the last year I have tried to use this credit.
( keep in mind when you call in they ENCOURAGE you to use the website for booking as they are always on extended wait time-58 min.average)
Every time I went to use the credit it would say “error”……NO WHERE ON THE WEBSITE DOES IT STATE “IN ORDER TO USE THE CREDIT YOU “MUST BOOK THROUGH AN AGENT.”
Mixed signals…..
After waiting on hold for 58 minutes and speaking with the TWO MOST RUDEST agents who-
- couldn’t allow me to use the credit to upgrade to first class
- couldn’t help me with submitting the credit for a refund; told me I could do it but they couldn’t assist me in applying for the refund.
- gave me no support in how to use the credit or how to apply for the refund.
AGENTS NAME: TAYLOR RTU
So this must be a great “money maker” for American. i understand now why you’ve had to cancel so many flights over the past few months. Maybe, hopefully, the public is realizing what horrible customer service you offer and the rudeness of your staff.
Not allowing a person to “open their wallet” and use the credit towards an applicable purchase is nothing but a SCAM.
I hope more and more people figure out your disgusting service and eventually you AA will have no customers.
Too many options in regards to airlines that offer options.
FIRST CLASS PASSENGER EXITING ever using your airlines again!!!!
Great app but crap airline 1/5
By punchkin23
If you have the chance to fly American, just pass …. You’ll thank me later. They are unapologetically delayed!
Seat problems 1/5
By mattias6996
During the day today I was mot able to set up seats for my kid flights. Not able to change seats nor able to pay. Horrible all day.
Videos did not work during flight 1/5
By Vmammanalupo
I know enough to know that this is not directly the app’s fault here, but I believe the webplayer is broken on iOS devices running the new safari for iOS 15+. None of the content was able to be played during my flight (AA2184).
I tried on both
iPhone 13 Pro on iOS 15
iPhone 12 Pro on iOS 15.0.2
Same results for both. I would get on the wifi, be able to navigate through all the video content, view all the commercials leading up to the video, only to end up with an endless loading video player when it came time to watch the movie. I tried with many different thpes of content with no luck.
Its strange because the trailers worked for each movie. Other user around me on older iOS devices running earlier versions of iOS worked fine.
AA App 3/5
By Beaz143
App gave me wrong baggage claim at New Orleans, said 8, there is no 8, it was baggage claim 4. Also makes me save boarding pass to wallet, I do like that, I want my boarding pass viewable in the app, AA has to many gate changes to have the passes in my wallet. Sorry 3 stars is even a push.
Horrible 1/5
By ymeyes
Plane was cold, waited 2 hours from landing to get through customs since they decided to land 6 international flights within 10 minutes of each other. No one at Global Entry. Only three luggage carousals for six fights. Switched our carousel 4 times
Luggage 4/5
By Leisure trip 3 on 2016
This app should include the belt # for the luggage
Luggage at RDU 1/5
By Ricky in San Angelo
Waiting for over an hour to get luggage on a direct flight from ORD to RDU on 11/20/21. No one at American has a clue where the luggage is and is unresponsive and rude when we ask. This is truly unfortunate.
Compatibility 1/5
By JKM IPhone IPad
Requires newest ops 13. iPad does not support that ops so when you get that error message it thankfully asks if you want to go back and download the most recent compatible version. If you say yes it just keeps asking the question over and over and never executes the task. App is therefore unusable which is unfortunate when taking a long flight.
Worst airline 1/5
By @maddy.pearl_
I hope you know u make me suicidal
Flights updates/ customer service 1/5
By 21not21happy
Currently experiencing three gates changes in under 15 mins. Staff is unpleasant in providing answers.
Unhelpful app 3/5
By flwrpwr7
The app allows check in and boarding passes but that is about it. It would be helpful if:
1. The gate is shown prominently
2. Boarding time is shown
3. Baggage carousel is shown
4. Future flights are shown on Home Screen
I found I had to look up my flight with the reservation each time I tried to access it.
Hopefully AA adjusts their app to be more consumer friendly.
