Latest Update Broke Bookings 2/5
The 5.6.5 updated seems to have broke the ability to book flights on my phone. I have tried two different phones and it just takes me back to the screen where I select the date/options and freezes.
The app has greatly improved since my previous review however and doesn’t redirect you to the mobile site nearly as often.
Worthless app 1/5
This app stays in crash mode whenever I try to research a trip.
My app just continues to freeze. I can’t even get past the first two pages. It freezes up. I have restarted my phone, completely excited out of the app, and deleted and downloaded again. It isn’t a issue with my phone because none of my others apps are doing this? PLEASE FIX BUGS!
Major Feature Missing 1/5
I don’t understand why the app does not let you look at flights using your miles. It only gives you the option to look using prices. This app would probably get better reviews from me at least if it had this feature.
AA useless ! 1/5
Attempted to use app but it wouldn’t work, AA app support only made it worse. Stuck in a foreign country with no help nor info available . Going back to Delta !
Worst flight experience ever.. 1/5
By disgruntled travelor
I’m sure your app functions which is more than I can say about my recent experience traveling on what you call a commercial airline service.
Never flying American Airlines again. You guys are garbage. Printed the wrong gate on my ticket. Told me wrong new gate and wrong new time Missed flight, got a new flight 2hrs later and it gets delayed 3.5 hrs. But don’t worry it’s not like I was going to drive home today or anything. Now I have missed my window to purchase a vehicle today (reason for my flight) and must rent a hotel room.
Thanks American Airlines.
Not that bad. Apology 3/5
I have written at least one untruthful exaggerated review of this. Please forgive me, AA and Apple Store community. I exaggerated and was untruthful. I should not have written it. I called American something awful and probably also said that American was the worst airline and airline app. Thank God I know better now. Actually, the app has never been that bad. But it’s not perfect
No Multi City flight Search Ability 2/5
I’m driven to the full website every time...
This app offers no multi city search ability. It also lacks the capability to assist in tracking a desired itinerary, price alerts.
Can’t check in? 2/5
Either this app doesn’t let you check in or the feature is so hidden I can’t find it. Very frustrating. I do like the incoming flight info and all information is displayed well, but that’s about all I like about it.
Mobile boarding pass not accessible 1/5
Used to be able to access the boarding pass within the app. Now the app forces you to download to Apple wallet to access pass. It is yet another step. It’s stupid to go into another app to access something that should already be in original app — and it used to be this way until the newest update forced boarding passes into the wallet.
Worst airline ever!!!!!!!!!!! 1/5
By AA is the worst!!!
First of all they charged me $400 to make a change and then on our way home they kicked my boyfriend off the flight and made us wait 12 hours for a new flight. HATE them!!!
Booking features 3/5
The only reason I’m rating this app a 3-star is because you can’t book a flight with miles. I am a frequent flyer and this feature would be extremely beneficial.
Inflight entertainment 1/5
Thumb down!!! Inflight entertainment feature (movies) in this app won’t work at all after many attempts in both of my iPad and iPhone Plus in last 5 domestic AA flights. Had to switch to another competitor’s app and it functioned perfectly every time.
Super helpful when I missed my connection 5/5
By Sarah GM
I really appreciated this app when I missed my connection last night. As soon as I landed I turned on my phone and the app told me I'd been rebooked for the first flight out the next morning. It also told me where my bags were and let me know they were waiting to be transferred to the new flight. Very helpful and reassuring!
Can’t enter text 1/5
By Ndfcu member
Can’t enter text in name or other fields. Had to check in through web browser while in a hurry. Downloaded latest update. Still broken. Perhaps Continue as Guest is not completely programmed. It’s sad software is out there like this from such big corporations. And sad Apple allows it on the App Store.
Works better than their planes 1/5
... or employees for that matter.
Worst airline app 1/5
Sends you around in circles. Requires you to log on multiple times for one transaction. Counterintuitive. Better off with the website.
In flight entertainment 2/5
I have traveled quite a bit over the years and work in the technology field. It is next to impossible to ever find the in-flight entrainment section within this app. You have directions on the materials at every seat and you can’t get to the in app entertainment. The app is good for checking on flights and having mobile boarding pass etc. But that is expected, you are an airline after all. Make it easier to get to the in flight entertainment please!
Pretty much useless 2/5
By Noli Timere
Wouldn’t display boarding pass, which is pretty much the reason that I downloaded it in the first place.
Lousy app, always needs updating just to work 1/5
Picture this, you are traveling, in a hurry, trying to check in for a flight without WiFi or cellular data.. the one thing you can count is the aa app will need to be updated. Always happens.. it’s easier to just use their desktop web site even from your phone.. this app never fails to disappoint
Worst Airline App 1/5
This has to be the absolute worst airline app, I have ever tried to use. It is very touch unfriendly & they hardly give you any information at all. I can get more & better info on American by using other apps.
Ridiculously bad 1/5
Have an older iOS,so when downloading the app it says " do you want to download an older version". I click yes. After downloading and tried login - it says " you need to update your app". Which I cant. Other apps in the world supports older versions. Just not American - there are obviously lazy terrible developers who are working on this.
Bagge claim location was not updated 1/5
By I build app for living
Bagge claim location was not updated
Worst airline app 1/5
I fly a lot for work & I use delta, United, & American apps. Americans is by far the worst. Freezes constantly & isn’t user friendly at all. Revamp this thing please !!!
By Goodbye Indy Star
Why do you not allow me to book flights on the app using award miles? You are literally the only company that should accept AA miles as a currency...and yet, your app doesn’t??
What happened to boarding pass 1/5
By cp orlando
New update is not letting me view my boarding pass.
Not syncing with apple wallet 1/5
I updated the app and now I cannot view my boarding passes for flight. I use to be able to view my boarding pass without going through apple wallet. Now after the update, it does not give me an option. The boarding pass never appeared. Luckily, I had a Samsung phone to pull up my boarding pass in the AA app with no issues.
After update I get a ‘frame search error’ 1/5
Can no longer search for flights
Not connecting well with Apple Wallet 2/5
I’d rank this app higher but now (recent update) it forces me to connect boarding passes to apple wallet which I hate, and it won’t link properly anyway so I can’t access my boarding pass at all via the app, which is the main reason I have the app in the first place. Please Unlink with apple wallet so I can 1) receive the mobile boarding pass in the first place and 2) screenshot it as I prefer without having to add to wallet
Evelyn. So Disappointed! 1/5
By first user if anerican app
I have the United app. It tells me everything. So when I had to fly American, I thought it would be similar. It’s not!!! Tells me nothing but dates and time. United offers dates, times, Gates, inbound flights, boarding totals for standbys, seat map, type of plane, terminals, and more that I can’t even think of
Now. You really need to do something about that!
Frozen. I hate this app
Can’t Login 2/5
I’m able to login on the American Airlines website, however when I try to log in on the app it says I’m providing incorrect information.
Why can’t I search for awards flights 1/5
By Eric Clipperton
It’s really stupid that you can’t book award travel on the app, or if you can, that it’s impossible to figure out. Lame, lame, lame.
New update makes app freeze 1/5
Changes made are not saved the next time you check it, even though a “saving” or “loading” dial is displayed. After entering search criteria to book flight, page freezes at “booking” screen and cannot do anything else.
Act fast if selecting seats 1/5
The session will time out fast if you are selecting seats AND you have to enter a new credit card. Very frustrating to have to go through the entire process all over again. I never had any problems with the old app.
Doesn't work without newest iOS 1/5
I can't update my phone so I can't use the app. You should allow it to be used with old IOS. Useless
Do robots write these reviews? 5/5
Seriously, read some of these. Bot reviews are creepy. This app is better than average and works fine.
This is a great app overall. I’ve been a loyal AA passenger (and high-level frequent flyer) for over 20 years and this app does a great job of doing what it does. Most of my colleagues are as dedicated to Delta as I am to AA and their app has some advantages. Delta’s app lets people see the upgrade list and the number of available upgrade seats 24 hours ahead of flights. They can change seats right up until they scan in to board the plane. First world problems.
Flight status lookup. 3/5
With the latest update, directly entering flight number in flight status doesn’t work. It freezes and doesn’t allow you to enter flight number. If, however, you search the flight by city pairs, then it works. iPhone X
Will not install on iPad mini 1/5
This app requires iOS 10.3.
The iPad mini cannot be updated past 9.3.5.
I do not need a new iPad just because of the useless American Airlines app.
Good Grief Why? 1/5
By Manhattan Flixter
Why am I forced to add my boarding pass to Apple Wallet? I don’t use or ever intend on using Apple Wallet.
The only workaround is to “review” the boarding pass but it’s only available temporarily.
Please change it back. This use to be a great app but now it’s worthless.
Not good!! 2/5
Freezes when opened on iPad!
App needs a lot of work! 1/5
I fly a lot and use all the airlines and this is by far the worst app of all the airlines. Do yourself a favor and check out your competitors apps!
Can’t book with points 1/5
In what universe is not having a fully functional app available in 2018 from multi billion dollar company.
Can’t book flights with your points on the app... can’t pre pay bags... epic fail. On top of it without this feature, if you decide you want the convenience of booking without having to pull u the full site... they charge you a $30 fee... inconceivable
Fire your app designers and hire some
Never works 1/5
Not sure why, but I’ve never been able to search for future flights using this app. It always gives me the “Something went wrong.” Error message or says no information is available (searching for a flight in a few weeks by the way). So besides being able to see my points, it’s been pretty useless
Authentication issues 1/5
Can’t log in. I can log in fine on my computer but app won’t accept credentials. Incredibly frustrating.
Login failures-Authentication doesn’t work 1/5
I’m literally staring at my properly logged-in account on my laptop, after having copied my user name and password DIRECTLY from LastPass. My last name was correct both times. Every time I try to login on my iPad mini, I get a login failure message. I’ve had no trouble with the Android app except that accessing the boarding passes gave me trouble when trying to access my spouse’s on her phone separately from mine on my phone, it would somehow remove my boarding pass. This app is almost useless, the only saving grace for inflight entertainment is the guest login option.
Needs a check in bag option 3/5
I like the app. It’s easy to use, the track bags and airport maps are nice. However it would be nicer if I could add and pay for my checked bags on the app so that I didn’t have to do it at the kiosks.
Really poor user experience 1/5
By Loyal flyer?
I am SHOCKED how poor the user experience is on the AA mobile app in comparison to United. How could you fall so far behind? I am now actually considering cancelling my AA credit card to earn rewards somewhere else. Please tell me you recognize the problem and have a RAPID plan to fix this!
No boarding passes!!! 1/5
How useless is an app that doesn’t even provide boarding passes? You get a screen saying “add to wallet”, but nothing happens. I missed a flight today because this app is so useless.