Flighting with AA 4/5
By Espiritas em Jax-USA
AA needs to get a better meal.
Don’t Fly American - Shocking Backstory 1/5
By there are no loopholes here in itunes, parker
American Airlines may be five dollars cheaper than that other airline and it may entice you with a direct flight while the other guy is connecting…do not do it. Don’t let AA and it’s siren song of a direct flight lure you in only to wreck your trip against the metaphorical rocks of a four hour delay.
No one is exactly sure why every flight AA has ever flown has multi hour delays. Some say it’s all one long psychological experiment funded by the government to see how long people will continue to run towards the cheese at the end of the maze. Others believe that C.R. Smith, only days after founding the airline, crossed paths with a gypsy who cursed his airline into a purgatory of delays for all time. Whatever the reason, there is no way to escape utter ruin if you choose to fly AA.
The app is okay though I guess. It’s good at updating me on the delays.
Please fix or help! 2/5
I’ve been using the app then all of a sudden it kicked me out and every time I’ve tried to login since, I get a Login Error that says “The operation could not be completed. (com.aa.networking.error error 2.)” I have deleted the app then reinstalled to no avail.
Please fix. I’ve loved the app until this happened.
Lacks Common Sense 1/5
Ridiculous things that should be easy but are not:
- finding boarding time
- adding or updating a frequent flyer number
- updating a boarding pass without having to email yourself a copy
- navigating around the float bar at the bottom advertising “offers” - can’t minimize it either
Incredibly frustrating and poor UI - your rival’s apps and even smaller airlines are more streamlined and intuitive. Ridiculous.
Just discovered you can track your checked bag!
Need a new iPhone to use this 1/5
By Newsless in Seattle
I guess they figure if you don’t prioritize having the newest phones (maybe saving a little money so you can afford an airline ticket) you don’t deserve to find out your flight status... kind of offensive.
By cs sad
My iPad can not update to ios13 and when I click to download compatible version it does nothing. This means I can not utilize the free entertainment when flying 😒
Worst airline ever 1/5
This is the only airline that wouldn’t refund me because I got covid. They are rude and have the worst customer service. Will never fly with them again. THE WORST airline hands down. Ever spirit refunded me my money for canceling due to covid.
Still no booking inside the app 2/5
Still doesn’t do most simple things that all other airline apps do.
Booking a flight is a redirect to web browser. “Trips” you purchase don’t show automatically in the app. You must “search” for them and add details for it to show. Seat up-charge fee does not transfer when changing flight.
Doesn’t work anymore 1/5
By 6 milkion miles
App requested upgrade but needs to have Apple send 13 or higher. Doesn’t work anymore with my iPhone 6plus.
I have 6 million miles on AA, but would rather fly another airline than to buy a new phone because of this app not working
Not working 1/5
By el barrabaa
It does not load the ticket, don’t recommend it
By stranded in appland
Claims it needs updated iOS which isn’t available for my phone then says I can download last previous version of the app that works. But selecting download just brings up the download button again, over and over. Don’t they validate that their app works before releasing it? What a waste.
STAY AWAY FROM AMERICAN AIRLINES 1/5
Every interaction with customer service, every experience reeks of racism. Oh and it takes months and months to resolve what should be a straightforward issue.
Not working 3/5
I haven’t been able to get into the application for my last two flights and had multiple different errors pop up. It’s getting on my last nerve.
Bad bad and worse 1/5
The app is very hard to use the delta app is much better the flight attendant are rude and lazy terrible service and the app is so glitchy. American is my last choice for flying. They always forget to bring the snack cart. Me and my family were in the terminal then we realized I was far apart from the rest of my family they were to lazy to do anything about it the seats were main cabin when we paid for business.
Sharing of Personal Information 1/5
Apple or anyone else does not need to know when and where I am traveling. I don’t need or want my boarding passes in Apple Wallet. Boarding passes are to be handled by the airline and the app. Other airlines provide that option. Sharing of that information is a breach of trust and can result in a breach of security or unauthorized disclosure and the users are not aware of the risk of disclosing their flight info. I did not knowingly consent to this and I don’t care if it’s in the EULA but it wasn’t presented to me or the ability to use alternative options.
Are you threatening me? 1/5
This company constantly threatens its customers with federal imprisonment over the loudspeaker with its mask mandate messaging. Also, they won’t serve a drink of water on the plane unless you’re in first class. Flying with AA is a joke now.
Too many bells and whistles 1/5
Until last week ap was sufficiently functional to search and book flights, AAdvantage program details, track luggage, etc. Suddenly, the ap will no longer work on my iPhone 6. If it ain’t broke, why mess around with this. Hope they’re not messing around like this with their air planes
The worst trip ever 1/5
By Queen B 4ever
The flights keep getting delayed there and back on my kids trip. Flights and gates were changed countless times there and back. I’m really going to have to try another airlines in the future.
Luggage lost from Charlotte NC to Memphis, TN 1/5
By Phyllis Burns
Baggage delayed on a 1 hour flight.
Horrible communication on delayed of baggage.
I will be contacting the main office.
App made simple 4/5
By USVI LOVE
Moving through this app was very easy. I really appreciated the eased that I had since I’m not tech savvy.
Terrible service 1/5
Long time executive platinum Air Pass member American Airlines has become a joke Air Pass didn’t work tonight my luggage didn’t make it to my destinations no Wi-Fi on the airplane the list goes on
Worst airline in the world 1/5
By paolo zambrano
You are the worst airline in the world
Pls refund me my money since you decided to not give me the seats i paid for and changed it to the worst seat ever beside the toilet. I paid for 6C and was given without any notice but only at gate before I boarded seat 23D
Not worth a single cent…. Pls give me my money back
Not user friendly 1/5
When you want to buy a ticket it takes you to the full site and you have to log in again. What’s the point is an app at the point????
You need to add an inflight map like your competitors
Worst airline 1/5
It deserves no star employees are very rude and don’t care, my flight changed gate 4 times departures time changed 8 times. Crew was saying the reason for delay is fixing the plain taking longer. I ask don't you have another plain they say no, I don’t know, I am telling you what I see etc.. no one was saying we are sorry passenger suffer over 6 hours delay and dealt with unprofessional crew. McDonald’s can respond better just for wrong made hamburger than aa responded the problem we went trough today
Lost bag 2/5
The person in Phoenix chicken in the bag was not in the best mood. She checked my bag under another name and send it to San Francisco. I’m in Mexico City. Very inconvenient!
Complete Lack of Support 1/5
By Phileas Fogg's 'stache
As AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you.
First of all this airlines always get delays! Second of all I never get back my refund! After calling customer service and they told me about 12 to more weeks of business days to get my refund back which is so stupid. And now is almost two months and I still haven’t get my refund back yet!
Horrible service 1/5
They put our luggage on a different plane
Bag issue 1/5
An American airline employee placed my bag tag on the incorrect flight which has me waiting 4 hours for my bag to arrive to my final destination and I live 2 hours away from the airport now I have to wait for my bags, if it doesn’t get stolen
Issues resolved 5/5
Had issue. customer service resolved quickly
Update not working 1/5
Tried to update app but version of iPhone not compatible so I can use app.
Worst flight experience ever 1/5
By samuel sicairos
Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
American is terrible, plain and simple 1/5
Customer service is 0/10 and their flight experience is even worse.
NO AC 1/5
After waiting for 20 minutes with no AC, we finally took off. I ask the stewardess when will it cool off and she said there is no AC on the whole flight. They knew the whole time and didn’t warn anyone. Heading to ER. Heart is racing. That was not right.
Impossible to check in 1/5
Tried checking in for an international flight. Can’t put in my passport expiration date as the slider defaults to today’s date no matter what you put in. No option to overwrite with manual entry. Have to log into my desktop now to do this… frustrating.
13.0 not even available 1/5
12.5 is updated on IOS
Update failure 1/5
Attempted to update to the latest version and there is no connectivity to update
Amazing Service 5/5
By kidd dynomite
The staff Is Always so pleasant and the Buisness class service is A1 My Favorite Airline
Great Flight 5/5
Great Experience 5/5
The staff were wonderful. Flights on time. And two empty seats next to me is always a bonus.
Embarrassing for a mobile app 1/5
By lalau sujeira
Terrible functionality and navigation does not work. Cannot handle simple passenger update info and multiple record locators pet user. Needs much more work to make into an useful application.
Great App 5/5
As an AAdvantage Gold member, we love flying American. This is a great app that’s super easy and all the info is right there!
Requires IOS 13 1/5
By Brent M
Was a decent app until without warning they cut off any use unless you had IOS13, which millions of phones won’t support. Their web/app support didn’t care - saying I should get a new phone. I wrote a complaint in but heard nothing. Now it says there’s an update that is still compatible with IOS 12+, but it won’t download. A huge FAIL on AA’s part, and for support they tell you it’s only possibly to chat from the app...which doesn’t work.
My flight 1/5
The first issue is the tv was broke.
The 2nd issue the male flight attendant was rude.
The 3rd issue the couple next to me had a dog in the seat barking and peeing.
Then I was in front of the bathroom constantly people bumping me in the aisle.
Not happy at all.
Terrible app 5/5
By annoyed ex client
Claims that only 13.0. IOS or higher to update. Yet, claims it has applicable lateral platform. Ahhhh no it doesn’t! Nice roll out.
Way to go AA glad to see people aren’t doing their job and supervisors are checking up on the work. Happy to hear AA is running you only had 18 months to figure it out.
It hurts more than it helps 1/5
This thing has been the most painful thing to use.
Bag not delivered 1/5
How can my bag n on t make my final flight with a 2+ hour layover?