Never good experience 1/5
By cowboy 7898
I fly every other week. When my company makes me fly American, they lose bags, over charge for check in bags when they lose them constantly, they cancel flights at last minute, Stewardess are usually rude. If i got to book my own flights i would pay extra to fly ANY other airlines!
Opp for improvement. 2/5
By Mp31280
We should be able to see a seat map for the entire flight, not just our class. And show us the upgrade lists/ position.
United does it. I’m sure American could.
Not working on iPad 2/5
By Stown Gal
This app is no longer working on my iPad, even though I’ve reinstalled it several times and even restarted my iPad with no other apps opened up in the background. The background screen loads up, but nothing else, and after a bit the app crashes. Not sure if it’s just me, but adding my two cents in case others are having this problem.
Annoyed 2/5
By Amois
On the way out I volunteered to check my baggage and it did not arrive at my destination! 1st night on trip without my things! I arrived at 7pm didn’t get my bag until following day at 1pm. Then on the way home I was forced to check my carry on even though there was plenty of overhead space for my bag!!!!! Now still waiting for stuff!!!! Annoying!!!!
Doesn’t Show Flight Changes 1/5
By ChrisKil
My flight’s departure time drastically changed, but the flight information in the app never updated. I only knew about the departure change because a friend was on the same flight and told me. You can’t rely on anything the app says.
unresponsive 1/5
By GW Miami
app does not work. I don’t know what is going on, it’s been a year since I booked a flight and the app worked well. But it hasn’t been working for over a month now and I’ve done like 10 updates!!! Ridiculous!
Useless slow and glitchy app 1/5
By philderrrick
…
Glitchy App 1/5
By DingleMcBerries
This app is about as bad as the flying experience itself. Glitchy, loads slowly… Nearly missed my flight because it wouldn’t update
Great App and Actually Helps 5/5
By call K daddy
This is the first time I’ve ever felt compelled to write a review for a travel app like this because of how helpful it is. Easy to see your flights, check in and get boarding pass. Tells you what gate you’re at and gives you maps of how to get there. Gives real time updates when flight times change. Can track your bag and make sure it was loaded and unloaded at different stops. All around really useful and functional
Travel is stressful enough… then this app 1/5
By Wm.
Regular stressers:
- get packed, forget anything?
- get to airport early enough, traffic delays?
- get to gate, changed gates and run across airport?
- flight schedule, delays?
- flight schedule, cancellations?
- landing, no gate and stuck on tarmac?
- baggage carousel, no bag?!
- baggage carousel, damaged bag?
And now this app adds to it when you attempt to logon it refuses to complete and gives you:
“Security Alert”
“The security certificate presented
cannot be validated as belonging to
American. Please attempt to connect
to another network and restart the
application.”
Unreal.
I’m going to have to get a paper boarding pass… so add to the stressers:
- AA app, broke and no wallet boarding pass?
- AA app, broke, can’t get decent seat for cross country flight?
- Go to AA counter for paper boarding pass, long line make it to gate on time?
Trash App for International Travel 1/5
By jcb2013
This airline uses three apps (AA app, Fly Hub and VeriFLY) for international travel to verify covid re-entry. They are all buggy and do not communicate. Trash airline for international travel won’t use again.
Pathetic 1/5
By pfmcquade
Bag lost Wi-Fi not working but they don’t tell you until after you’ve paid.
No attention to detail 1/5
By 2America
No information given via any means of communication, neither email/ App/ nor actual contact with staff.
Flights were operated by another curriers airline. No updates no status changes informed of….
Poor client relations!
Errors 1/5
By notifications762
You cannot get rid of notifications on lock/Home Screen…even days after your flight. All the normal ways to turn off notifications on the iPhone do not work.
App does not work 1/5
By Botli
Does not load airport codes for trying to book flights; just appears to be loading forever on updated app. Useless.
App can’t find my flight 1/5
By Thgdsa
Seriously? I get an email about my upcoming flight and so I click to see the information about my flight and I’m able to view everything on my PC. While I’m not bringing my PC with me so I need it on my phone app but this app says they cannot find my reservation or trip. What a worthless app
Server Not Responding 1/5
By View2mtn
More than 50% of the time when I try to use this app I get “Error” or “server not responding”. I have confirmed either string wifi or working cell service. The app is totally useless. Never have this trouble with other airline apps.
Delayed bags 1/5
By Cathyheff
Trying to use app to trace delayed bag. Not working
So easy. . . 5/5
By pauloutdrz
Made my trip easy. Reminders, arrival and gate change updates, electronic boarding pass, terminal map with walking directions. Will not travel without it!
Need to fix seat change and COVID document upload 1/5
By 24562338733
Domestic flight: I checked in for a flight then tried to pay to upgrade my seat. The app allows me to change seats but then will not process the payment. Error message is not helpful.
International flight: when returning from Greece to the US, the AA app asked me to upload my COVID documents. None of that helped me when I boarded. The gate agent asked if I used verifly (I did not since I was prompted to upload to the AA app) and then I had to search for the original copies of our COVID tests.
Great Service 5/5
By BOBBYK132
I was really treated well with the customer care from ticket reservations,luggage and flight check in and the actual flight,Flight attendants were excellent a true testament having Union members that really care for their customers and their job !!!
The Crew and Staff make the Trip 4/5
By Gramp jesse
I’ve been ‘dormant’ like so many of us and I also have arrived on the other side of 80. Thus air travel was more memories than well practiced recent events. Fond memories, for sure, and world wide. Then I was invited to a special family weekend daughter’s Mother’s Day, grand daughter’s 21st, and two drama shows. I’m in Tennessee and they are in California! What to do? Years ago it be a “no brainer” but things for me that was 40-50 years ago… The flight across country was my “test” and AA was my target of choice. They did not disappoint! I was helped and I observed. Planes are well kept, but it was the
Crew and staff that gave the magic. All of them, not just a few. Thanks to those I met directly, and even at my age, I am back to flight travel.
AA passed my test.
Good Show,
Jesse Douglas, Dayton, TN
Literally the worst 1/5
By quickfeedbackvt
Terrible app. Purchasing check-in baggage is impossible and sends you in circles.
Use another Airline 1/5
By cnnblahblahblah
We spent 27 hours accosted in Saint Lucia after our flight was delayed. The airport staff was incredibly incompetent, don’t care and straight up lied to us at times. There’s dirty visqueen literally just stapled to the ceiling. The food is mediocre at best, very limited and incredibly expensive. The outside looks like it’s been to war. There’s no where to plug your phone. The WiFi is slower than a snail. They put passengers in hotels that had no running water and blood on the sheets. Then gave us $12 food vouchers that wouldn’t even purchase a full meal. We spent $34 on Chex mix and sodas. No smoking area and denied exit after 12 hours sitting around. They had a pregnant woman, young children and elderly people sitting around on plastic airport chairs for a full day.
After 27 hours of being stuck there, and most of it sitting in a terrible airport, the crew comes prancing out for the final time after refusing to fly all this time due to “maintenance issues”. Mind you, everyone can see the plane the whole time and NO maintenance is occurring. No one went near the plane. They turned around and started walking away for about the fourth time when they were approached by several furious passengers. Then comes “Captain Sam” (who portrays the hero) and 10 minutes later we’re boarding the SAME PLANE that’s allegedly having maintenance issues!
Once on the plane, I heard the first and ONLY apology from the flight crew. They profusely apologized over and over. Thanks. Apologies were meaningless. We want compensation for that. Horrible experience. We will not be returning to Saint Lucia because of the airport staff and American Airlines. That experience ruined our honeymoon and Mother’s Day.
Awesome Steward! 5/5
By Harla B
All our flight attendants were pleasant and helpful but Patrick goes beyond the call of duty!
Thank you for the delightful short flight from Charlotte to BNA!
No one to move bridge to plane 1/5
By jy frustrated
Really, sitting at gate for 15 min and no one can move the walkway to the plane! Flight AA463.
Terrible 1/5
By smuck snurd
Changed gate 5 times in 2 hrs at OHare airport. We spent the layover running between gates. Then they lost our luggage. Will NEVER FLY AMERICAN AGAIN.
Scott C
AA app 5/5
By Keenan_Henry
This app is AMAZING!!!
Canceled and Delayed flights 2/5
By VMT62
My last 2 flights were canceled. My last flight was delayed. This is becoming the norm😟
5 am flight 1/5
By Drunk Computer
The flight attendants are rude and seem to care more about gossip and their personal lives than doing their job. I fly a lot because of my work and I usually try to avoid AA. (I know this about the app but it had to be said)
Awful app compared to southwest or Delta 1/5
By melmg87
Can barely manage to check me in, much less provide me timely updates. Delta alerts app users of delays before their own flight attendants. AA is the worst.
I was asked to book my small bag 1/5
By wisedone
I was asked to book my small bag and other people with bags bigger than mine are carry their bags with no problem and now I wait hours for bag
Stranded in Phoenix 1/5
By kimmer0424
Been on a plane for 2 1/2 hours could not fix flight so we are maybe leaving at 8:10 almost 5 hrs later ?
Wait for luggage 1/5
By lisa6517
I’ve been waiting approx 1 hour for my luggage. No one is pro I don’t any update or information. The app does not indicate any reason for
Delay nor notify me of how long I should anticipate to wait.
Mothers day treat 5/5
By ANGIE'S EMPIRE
American Airlines made me feel very special today. I was very sad about traveling on mothers day, but getting upgraded to first class, brought back a little piece of hope to me
Lost luggage 1/5
By pail K
I flu 2411 flight on May 8 and my bag was lost. I understand this things occasionally happened but the service I received was completely inappropriate. I waited in line for over an hour. I asked the men behind the counter to get help to facilitate the process but got nowhere.
The airlines lately delaying and cancelling flights, loosing bags, enormous lines ect. and no accountability whatsoever!
Bag delayed 1/5
By Ayuseh
No customer service support for questions. Disappointing
Who made this app?? 2/5
By iwhhdbhv
When trying to change flights, you can’t hit continue on your selected flight because a pop up window to manage your trip or select seats is in the way. Now I have to call to change my flights because the website also happens to be down.
Loses flights when app updated 1/5
By racreman
I have a One World BA account, so only use the app as a guest. I have 7 future flights and for the second time yesterday it lost them all after the app updated.
Terrible airline and terrible app 1/5
By johncdenman
Really really just terrible airline app
Not user friendly 1/5
By MCPeters28
This app is one of the worst. It is very non user friendly when it comes to trying to pay for luggage online. I never could figure it out so I had to pay the higher price in person instead of discounted price on the app for luggage.
Flight booking option does not work on this app version 3/5
By SB-DC
I have tried multiple times to book a flight using the app. It does not work. It either hangs up and freezes, or returns to the main screen. Need bug fix.
Review 5/5
By ItzMalik
I’ve flown with American Airlines three time and each time was comfortable and fast.
Waiting for my bag for one and a half hours at the baggage claim 1/5
By Jaked158
Worst experience ever while traveling.
Kicks you out to web app for core tasks 3/5
By caltonji
Even basic stuff like editing passenger info kicks you out to their mobile website. Id rather just use the mobile website if there is more functionality there.
Won’t print 3/5
By lsmith52
The manage trip comes up in the app and is functional EXCEPT it will no longer “print trip” on neither of my iPads. The manage trip on the iPhone does not offer the “print trip” button. The web version of AA doesn’t work at all anymore. Crashes constantly.
Liars 1/5
By mazd89
Horrible airline. Don’t even think about installing this app. Fly Delta. My flight was delayed due to crew unavailability. After that they said “oh sorry it’s due to weather” because that way they can get away without booking us a hotel.
Status 1/5
By Awesome378436
- Status moved to gold from platinum. Should have more leniency given Covid.
- now getting charged almost $100 for a seat I usually get included in reservation
- keep getting your offers announced to get the credit card and get 50k points which you say buys 2 round trip tickets….. I just got my wife and I two round trip tickets for 140k points. I’ve never had a points flight cost under 60k for one person.
Well Rounded App 5/5
By TheRealZuprman
Great user interface and flights are easy to check in, change on the fly and many more things. Recommend to all
