Strange credit limits!! 2/5
Practical use is limited because credit limit is so low I cannot use it to purchase long distance rail or sleeper anything. I chose it to do just that. It allows less than 10% of charges I am allowed on ANY of my other cards. Bizarre counter incentive. Good for small shopping purchases or coach travel only.
Our National Train System can’t find someone who can develop a customer friendly App!?
No horizontal view 2/5
Terrific app...only drawback being the screen view doesn’t allow for a horizontal view when using a keyboard.
Very poor 1/5
Terrible app. Tried to create a trip to the stations listed by the app, repeatedly got error message stating they didn't have service to any of those stations! Don't waste your time.
Would be 5 if had iPhone X support 3/5
At this point I feel like the app really should be optimized for the iPhone X
Doesn’t store reservation 2/5
Tickets are bought and paid for. App asks me for user ID and password and trip ID every time I open my app even if I have not logged out. It doesn’t remember me or my reservation even when I try to log in as myself and ask it to show me my travel times. At least the airlines show current and future tickets.
So convenient!!!! 5/5
I’ve been riding Amtrak for awhile, and this is so convenient. I love it, it completely streamlined the ticket process. And you can change your ticket to another time/day no problem! Great job with this.
Error code 107A on every route and time 1/5
By Really Roger
The app doesn’t work. Every route or time I try returns error code 107A. Not helpful and not useful app.
Ridiculous service 1/5
The worst transportation service in the country. High prices, poor quality. I rather walk. Buying the tickets is fraud, you ask for a one way to New York in coach class north east regional and charge you for an Acela Express first class. Absolutely ridiculous. This is theft. It is a criminal organization.
No iPhone X Support 2/5
There have been 8 updates, including a redesign, since the iPhone X was announced and still no proper support for the device.
More info please! 3/5
I’d LOVE to be able to click on a train, and see every stop it makes, and every estimated arrival / departure time, plus whether it accepts monthly passes or not.
Also... please make it fit the iPhone X screen!
This software is good at listing trains, however booking a ticket is a problem. My non-US number is rejected as being invalid and the software does not accept paypal.
I might as well just go to a ticket window instead since this is not very useful.
Stupid payment system 1/5
When I enter my billing address, it says that the city is invalid, and I am 100% sure that I type the right name. If you do not enter the correct billing address, the payment won’t go thru. It basically means that I cannot use any of my card on the Amtrak app unless I move to another city. Never seen any online payment system so stupid like that, it used to be good but no longer, pls fix it.
“Buttons” don’t work 2/5
Unable to click on Back button and Done button in this app on my iPhone. Made making a reservation quite difficult.
Wrong QR code added to apple wallet 1/5
They paste the train ticket QR code to my bus QR code which is not valid and cost me two more hours for the next bus.
Will not load 1/5
By its sean
I have been trying to download this all day and it won’t even load on iPhone.
By theodore morse
Cos This app is the most horrible that I can imagine
Problem Solved: Traveling w/kids 3/5
I recently posted a review expressing my frustration regarding an inability to add multiple children to booking. This issue was resolved with an app update. 👍🏾 Good job listening Amtrak and Thank You.
Missing useful features 3/5
This app doesn't allow you to search fares by departure time, only departure date. Which means if you're looking to depart later in the day you're going to be scrolling until after your train leaves the station. Also missing the ability to search multi-city routes when traveling from and returning to different cities.
Apple Pay? 1/5
Come on.. please enable Apple Pay to make my life easier / and make it easier to give you money!!!!
Credit card not savwd 3/5
By philly to nyc
The app does not store your credit cards information. Delaying the whole reason for the app speed.
By Lost 13 lbs
Where’s the ability to update contact info? Do I really have to go to the full site to do this?
Can't give a reservation no. If I can't get in to make a reservation. I really rate it no stars.
Something is wrong with the dates, fix ASAP! Can't seem to tell the difference between today and tomorrow.
NO BACK BUTTUN 1/5
The DONE button is not working so there was no way to start a new search.
There's only one reason I wanted the app--to store my Amtrak tickets. It doesn't do that unless you buy tickets through the app.
Making changes badly done 3/5
Could not figure out how to make ticket change!
Also does not store credit card which is a nuisance
Had a room each time. Last two trips had to use public. Disgusting. Last time I was traveling with fractured pelvis. Employees were wonderful but didn’t help situation
Awful App 1/5
On 5/2/18 My Amtrak train out of Boston south station was delayed for more than three hours, the app did not report any delays and all seemed as if it all was good....,when in-fact it wasn’t. Amtrak app is horrible.....
Great App for Train Travel 4/5
Very stable and well designed. I use several train apps in the northeast (NJTransit, MTA), and Amtrak is in a different league. Time tables, connections, and routings are complicated by nature but this app makes it very simple to browse and buy tickets.
There is one glaring omission in what would otherwise be a 5 Star app, and that is the lack of the ability to use ApplePay to buy tickets. Not only that, you can’t store any credit cards on your account at all! There’s nothing like scrambling to type in a credit card number with one hand while you’re running to catch a train.
Amtrak yes good like yes 5/5
This app design keeps getting worse and worse 1/5
For the love of God please stop making updates to this app design. The design keeps getting worse and worse and more and more confusing. Dismal.
Need Face ID! 3/5
Keeps logging me out for some reason. Touch/Face ID would help!
Cheri Dueber 5/5
I love riding Amtrak and now I love the new app. So much info so quickly and easy. It is a big improvement over the old app. Thanks.
Works usually 3/5
By Dane p h
I really just wish the app would save payment information or leverage Apple wallet to its full extent (I.e. allow payment from payments saved in your Apple wallet). I can’t stand entering all of my credit card and billing address information in the apps less than intuitive forms.
Invalid Expiration Card Error 1/5
By brojangles jablonski
Please fix this. The app is unusable
Re-entering Reservation Number a Pain 2/5
By Viaje hermano
Most apps for airlines and other modes of transportation don’t require you to constantly re-enter your reservation number when you open up the app. This is an inconvenient extra step.
Path forward. 4/5
It gets the job done. Seeing discounts and bundled pricing is a great update indeed. Waiting for stores cc info and better integration with my online profile.
New update is an improvement 4/5
They added some useful stuff with train status and now I can book saver fares. Some pages can be a bit overwhelming though with all the content.
Great Stuff 5/5
By #1 foamer
Recent updates are nice. I won’t need to use the web anymore with new multi ride functionality.
Still wish it could remember my credit card info. Next release?
New app 1/5
This app is difficult to use...old one much better.
Decent New Features 5/5
Looks like they added in some more accommodation offerings and bundle deals, long way to go though.
Regularly deletes my favorites list 1/5
This app deletes my favorite stations list on a regular basis, forcing me to create the list over and over again.
It also sets the phone’s brightness to its highest setting when you open your ticket for scanning, but does not return the phone to normal when done.
To whoever updated this app, I hope you saved the previous version and can bring it back
By Wordy Dan
Can’t logically move to desired feature. Now can’t display route and current location.
Poor App 1/5
If you’re using the app and that’s all you have and then it will not connect your tickets it ask for your reservation number. How are you supposed to know that when you’re using your tickets on this app. Very poor design. Should just allow you to use your email to get into see your reservations. This latest update is very poor !!
Not Fun Anymore 1/5
This app is useless and frustrating. Return it to its previous functionality.
The worse App 1/5
It is terrible to use ... I can almost never makes it works.... Please do better because I use the Amtrak often 😠😕🙁
Ok but could be better 3/5
I use this for PHL to NYC frequently. I like the e-ticket option.
One thing I would like to see would be the ability to “use a card on my account” to make ticket changes without having to enter the card details every time.
Almost There 3/5
I would like to easily access Amtrak Guest Rewards without having to log in; also, I would like to book with my points using the app. Other than that it’s okay