App is glitchy. Won’t take valid payment info that works on web site. Even submitting feedback failed. Also does not see trips purchased on web site. Needs a lot of work.
Does Not Play Nicely With FSA Cards 1/5
This new update, like two versions old and the current one, seem to love to spend their time “processing”.
I was unable to pay for an Amtrak ticket. This update fixed it, sort of. Now if I tap the home button and go back into the app while processing, it seems to finally process the transaction.
Great to see a voucher option in the purchase section, but don’t stop there. Make it so we can do split card payment. It would be nice to actually pay what my commuter benefits cover and then the rest on a normal payment card.
This whole having to buy tickets near the value of what is on said card, cancel and transfer to eVoucher thing is so cumbersome.
Great app 5/5
Love the My Trips lets you see your upcoming travel for easy access.
App won’t let me purchase a fare. It keeps getting stuck on final step and it looks like the card gets charged but it doesn’t. I end up having to buy via web site. A real pain.
App is very faulty and has been lately! It is very frustrating when you put all of your info and at the end the transactions do not go through!
Why does apple permit such corrupt apps to even be part of the apple store! Amtrak needs to hire people with brains to do things the right way not a bunch of mediocre pseudo engineers! Absolute frustration!! Fix it!!
Terrible App 1/5
Have never successfully purchased a ticket using this app. Always have to call Amtrak or use a ticket machine. Schedule information is often incorrect.
Horrible buggy app 1/5
I’ve owned an iPhone since the 3GS and this is my first app review. This is unequivocally the worst app I’ve ever used.
Update seems to have been helpful 5/5
It looks like this latest update helped with the purchasing issue.
Here’s to hoping it continues to work because having the app is convenient.
Can’t buy tickets - annoying and useless app
Becoming An Inconvenience... 2/5
By Slot User
I travel to and from work 3 days a week and the app made it so convenient to purchase tickets. As of lately nothing goes through it just says “processing” and then nothing. The purchase doesn’t go through but it makes it seem like it will. So now when I need a ticket on the go I have to call an agent and they know nothing about the issues on the app and offer to connect me to internet support. I don’t need internet support, I need the app to work. I need to have the ability to buy my tickets through the app quicker than I can get through to a phone rep. Tedious and time consuming.
what did you do???? 1/5
What did you do? I live on Amtrak and this new version is unusable!!!
No rewards? 1/5
This app needs some serious work. It should work the same way an app like United airlines or American, but it doesn’t. For one, it doesn’t remember my trips. In most airline apps, once you put in your confirmation number, the trip is remembered and you never have to put that info in again. With this app, you better save the ticket to your wallet, or else when you open the app again, the trip won’t be there. Maybe this is for trips that aren’t booked with the app, but whatever it is, it’s not cool. The rewards section of this app isn’t even a part of the app. So after I travel, I have to go back and register the points. Once you put in your confirmation number in the app, it should give you the points and remember the trips you’ve had. This app doesn’t even remember the past trips I’ve made. It’s ridiculous.
Does not work well, has a lot of glitches
Used to find my trips, not anymore 1/5
Stalls for ever then just says no upcoming or even past trips (seriously like even if i traveled yesterday. I manually input reservation number, finds the trip. Then, next day, still no past trips! Ridiculous.
New bug with the last update - you can’t purchase a train ticket! It just loads and then returns to the “purchase ticket” page. Acts like nothing is wrong but it won’t let you buy a ticket... what the heck?
The app doesn’t let you save credit card info 2/5
By I really want to like you
You have to enter it each time. This makes no sense.
Fixed bug affecting purchases 5/5
App is convenient for purchasing and storing tickets. The previous issue preventing users from buying tickets in app appears to be resolved.
In-App ticket purchases don’t work 2/5
I always have to go to the website, as app purchases show processing but never complete. Defeats half the purpose of having an app.
Credit card payment broken 1/5
I use this app regularly for over a year and love the convenience of it. But it is now broken!!! I can’t buy tickets anymore using my MasterCard. Same card work using the website.
Useless if I can’t book tickets... 2/5
Somewhere in the last update I lost the ability to buy tickets. Feels like that could’ve been tested before an upgrade. Forget save credit card (can’t) or update home address/ cc billing address (also forget it); my home station doesn’t have a kiosk and conductor won’t sell me a ticket on the train (“you have to use the app.”). So.... I spend a lot of time on the phone to 1-800-USA-RAIL.
Won't even let me log in 1/5
I can log into my account on the computer all day long, can't for the life of me log into the app on my iPhone. Even tried changing my password. Garbage
Buggy lately 3/5
I want to love this app. I am a frequent Amtrak traveler but lately, I can’t use the app to buy tickets. It tries to process and makes me wait but doesn’t actually let me purchase the tickets. This has resulted in at least one missed train and one purchase that had to happen on board. Please, FIX THIS BUG.
It’s also impossible to apply vouchers for upgrades via this app.
doesn’t work 1/5
This app used to work, but no longer. I think it has to do with a poor integration with their secure credit card verification.
The worst thing ever 1/5
After I updated it becomes worse and worse
Nice App (When It Works...) 2/5
The app is pretty well designed and quite helpful in providing route information and train status details. Regretfully the purchase ticket function is a bit persnickety. Sometimes it works just fine. But - nearly as frequent - it doesn’t work at all. Making a last-minute purchase can be dicey and I’d suggest trying to make that happen sooner rather than later just in case you need to wait a few hours for it work properly.
Ticket purchase issue fixed 4/5
The app has been having some issues with purchasing tickets lately. A reinstall will fix those issues.
It’s not an app 1/5
Since it doesn’t work
Checkout broken with update 1/5
The new update broke checkout. In general the app is hard to use, no Apple Pay option, have to enter all my details with every purchase, not designed for iphonex, etc.
Total junk and totally useless. 1/5
This app use to be highly reliable but since last week I have had nothing but issues! Purchased tickets are not showing like they use to. I’ve been trying to purchase a ticket for tomorrow and it just won’t go through. Get this fixed!!
Can’t purchase ticket 1/5
Not able to purchase my ticket, once I put all my information into the app and press purchase it loads for a few seconds and then does nothing. I check my bank account and nothing was taken out so it better not charge me twice since I hit purchase twice. Because if it does we’re going to have a huge problem and then I’m finding the dev team you hired to program this app and yell at them for not doing a great job that a simple programmer can do!!!!!!
Breaks down at the end 1/5
I entered all the info, tried multiple credit cards, but on the last screen where I purchase the ticket it just sits there and doesn’t do anything. Briefly it flashes on the screen “purchasing,” but then nothing. My cards are good, work everywhere else. No explanation. In my opinion, if they are going to deny me a ticket after I enter all the info, they should at least explain why. Very disappointing.
Bad mobile app 1/5
This is one of the more frustrating apps I use to travel. Their mobile payment option is outdated and now just doesn’t work. It doesn’t allow you through login Authentication to store payment information and it goes through some 3rd party validation tool to authorize your CC. It’s just a bad experience. As a frequent traveler I should be able to book my train with a couple of clicks. Amtrak is losing money by not making this a better user experience.
Not working! 1/5
I am having an extremely hard time booking a ticket because the app is not allowing me to purchase. I thought it would be fixed by now since I had this issue two weeks ago as well. Please fix this soon!
Very glitchy and unreliable 1/5
1. App does not store payment method. You have to enter credit card information every time you go to buy a new ticket.
2. App fails to purchase ticket and just says “processing” one to two times before failing to buy ticket. Or sometimes you have to tap on purchase ticket two to three times for transaction to work
Not good for everyday user. Especially not good for everyday business traveler. Essentially useless....
This app is terrible. More than half the time I cannot book a trip, it will not process. Never met an app that doesn’t want my money. And, since I can’t book online I can’t upgrade automatically via the app. For this day and age it’s not user friendly or convenient at all. Acela tix are more than airline tix yet the airlines are light years ahead in terms of usability and reliable apps.
App payments don’t work anymore 1/5
You used to be able to book trips with this app, but now added 2nd layer security from credit card providers render this app useless to buy tickets. You have to either use a computer or the browser on your phone. Junk app.
Consistently Unreliable 1/5
Lately this app never fails to malfunction when you need to quickly book a ticket.
Log out/log in to fix purchasing 1/5
To fix the issue with purchasing tickets, log out and log back in (More > Settings > Logout).
This may be a temporary fix, haven’t tried buying another ticket yet.
Developers, please let the app use Apple Pay if you aren’t going to save my credit card info!
Cant create acc :( 1/5
Cant create acc :(
Terrible for travelers 2/5
App is not saving payment information so it must be re-entered in full every purchase. Purchases frequently fail with no error.
Payments Not Working 1/5
The newest version of the app was released with insufficient testing. Paying with a credit card gets stuck and does not process. Leadership at Amtrak need to get off their high horse and allow saved payment methods and/or third-party payment like Apple Pay. This app is a nightmare for frequent travelers.
Hire someone from Southwest to fix this app 1/5
Worst travel app ever - buy a ticket in your account online it should automatically show up in your account in the app. Instead you have to search for the email receipt and type in the reservation number to find your ticket - ITS THE SAME ACCOUNT - it should be there when you open the app!
Broken since Feb - take the bus 1/5
By football monkey
Can’t buy tickets since Feb. App fails silently when hitting purchase button. Can’t add gift card. Experience is poor, time to ride the bus
Payment is not going through 1/5
I’m unable to complete the transactions using App ver 3.2.1, it simply doesn’t complete. Using Web is not possible for last minute commuters. Pls fix the payment problem ASAP.
Piece of garbage 1/5
The latest update basically rendered the app a hot piece of garbage. You simply cannot complete a purchase successfully without going on the website.
It’s 2019 add Apple Pay! 1/5
Please add Apple Pay or allow users to store credit card info! It’s really inconvenient to have to fill everything out every time you need to buy a ticket. Pretty much every other travel app has these features.
Terrible again 1/5
By Northeast user
I’ve used the app for years, through its various iterations, and every release is a steady march backwards in ease of use and convenience. Incredible really, that through the years and with all the releases Amtrak just finds new ways to make the app more cumbersome and harder to use.
Schedule button does not work 1/5
Schedule button in Keystone Train section does not work.