AMTRAK ROCKS! 5/5
By Amtraksetter
This Is the BEST means of Transportation! I would
Take the AMTRAK Train & Bus over flying any day!
Annoying on iPad 3/5
By Rag rug
because it stays stuck in “portrait“ vertical mode and won’t turn horizontal, so I can’t use the keyboard. Lame. Otherwise it’s okay on the phone.
Views! 5/5
By DePaul406
What a beautiful view from the train . The Folks working were very polite and helpful .
Not good 1/5
By Dr. Bob Boblaw
Really a poor application. It can show a ticket and that’s about it everything else is awful.
Horrible 1/5
By CJJK1
You can’t locate reservation numbers on past trips, can’t download a receipt. Very unfriendly for frequent travelers
Upgrade does not work 1/5
By TRFYHUIJNBKH HGVCTF
Impossible to apply upgrade coupons using the app. Incredibly frustrating.
Can’t find my trip 1/5
By Jill220
Can’t find my trip or points. Hard to use. Too many passwords.
Rewards 3/5
By Cupcakes86
Not very user friendly when trying to use or obtain rewards. Escape silly with how much travel prices have spiked.
Terrible 1/5
By mikeroy
I think whoever is writing this app and the website that accompanies it should be forced to actually use it to book a trip. It isn’t entirely broken because with perseverance one can eventually book a trip, but geez, it sure is hard to do the most basic of things. Come on , amtrak, you can do better. Let’s make buying a ticket as easy as traveling by train!
Can’t log into my Amtrak account ever. 1/5
By Antlion1001
Unusable product if you can’t even sign into your account.
Great app! Why doesn’t it save CCs? 4/5
By Santools
The Amtrak app is fantastic. One drawback: it doesn’t save credit cards, despite gofferibg the option to do so.
A quien le interesa 5/5
By Joseamartinez
Quiero hacer una cuenta con Amtrak porque yo y mi esposa siempre estamos viajando con Amtrak desde la ciudad de Detroit,Michigan asta el estado de Sacramento,California por favor Amtrak es nuestra línea favorita gracias por se muy amable att.Jose Martínez y mi esposa Monica Martinez
Worst App ever 1/5
By Olmo Armas
It is ridiculous how many taps you have to make in order to see your Amtrak rewards.
Archaic 1/5
By wagn66
Unable to copy and paste anything and no automatic entries show up. Every single site that you order from gives that option.
Don’t try to use coupons 1/5
By Train!!!!!!!!
It doesn’t work, call an agent, one hour later, it still don’t work and they hang up
Won’t allow booking from alternate station 2/5
By woofDallas
I book a ticket and need to book an additional segment. I’m unable to change the origin/destination points.
Logged out; closed the app; still opens with my previous search.
Flexible Dates Search 3/5
By BigArchie17
You need to make the date search flexible dates. Rather than just saying. “Your date and time can’t be found. Try again.” Include a box to check asking for flexible dates so we can determine what days and times are available. Right now it’s like throwing darts blind folded.
Can’t upgrade on app; horrible CX 1/5
By dc member 210
Pls rest and fix your app; most recent error is you cant upgrade. 30 minute hold tones so calling isn’t an option. Horrible user experience given the overpriced tickets on Acela.
Worst App in the History of Apps 1/5
By Sad3232
This app was terrible 10 yrs ago, tried it again. Even worse. Just simply pathetic. Nothing works, non-Intuitive, for travel you need confidence. This shows you why you never want government in charge. Awful-
Great trips 5/5
By Rahagman
I’m looking forward to many trips
App Usage 1/5
By Rupert4152
App will not show our reservation. It will not allow me to enter my reservation number. I see no purpose for this app.
Please fix favorite stations functionality 3/5
By mistranslated
Forces me to re-login way too frequently and then when I do, none of my favorite stations are saved anymore, and I need to re-add them, very annoying and inconvenient
Constantly drops return ticket 1/5
By ptop23
I am a weekly Amtrak commuter and would like to be able to rely on the Amtrak app. However,
the app constantly fails to display the return ticket after I complete the first leg of a round trip ticket. It is there the day of the first trip - the app shows both tickets. But a few days later when I am returning the return ticket has vanished from the app and there is no way to display it for the conductor. I have to dig back in my email to find the PDF.
Please fix this - it ruins an otherwise great app!!!
Dark mode 3/5
By netflixgang
We need dark mode on this app. It is almost painful to look at that bright white screen at night. Please add dark mode. It would also look really cool.
I love Amtrak 5/5
By Going train hopping
I remember the first time we took the silver meteor from Tampa Florida to Washington DC. I’m planning another trip coming up this next month to California got to take four trains can, or i’m a veteran and I can’t wait…
Amtrak Guest 1/5
By caketopper805
This one star is because it is dumb on why I’m not able to cancel my trip at any time that I please. Even the littlest mistake and I’m out 50 bucks.
Can’t pull up ticket in app even when I’m logged in. 1/5
By Justme90909
What is even the point of that? I can look at past trips no problem. Ridiculous design. Despite logging in with my password, they need a reservation number to retrieve a ticket. Ridiculous.
Convenient 5/5
By MeMe3650
Love using this app to show my train ticket
Refund 1/5
By onnuri72
Very difficult to get refund.
Not great 2/5
By Unimpressed traveler
Not a very well designed app, but that’s all there is. Can’t save QR code and doesn’t show future trip booked on the same reservation.
Unorganized Schedules 1/5
By FrankoRuiz
This app has been nothing but a nuisance and unhelpful by all means. I have been provided inaccurate times of departure/arrival times and will not be renewing my monthly pass next month and neither are any of my family members OR colleagues. Horrible service. Should you feel the need to get anywhere on time, don’t use Amtrak. I did my part by warning everyone.
Best
Website needs improvements 3/5
By Converted hater
Enjoy the train ride. Trains are clean, comfortable and provide tools/charging tools for access to do my work.
Website is poor. Many delays/pauses-need to improve infrastructure.
Two Factor Authentication 1/5
By gjhdbm oh the rgnn bo ou
Two factor authentication doesn’t work. Can’t sign in.
Multi-Ride Ticket Issues 3/5
By Toast80487
The app is mostly good, but it does this thing where when I’m down to my last few rides on a multi-ride ticket, it says my confirmation limit has been reached even though I have multiple rides left. Annoying bug that I wish they’d fix.
Service 1/5
By DjMOORE1212
Absolutely no service for handicapped people at any of the stations I’ve traveled to. Red cap service is not a reality. The app is absolutely useless and I have not received any points as of my already traveled trips that so far lists I haven’t taken, but I hold my receipts and stories of the trips???!! I have been cancelled twice for my present trip and there is nothing available thus far? So I find myself stranded i another part of the country with no help or notifications offered from your staff for further assistance should a result come forward?!
The App literally does not work 1/5
By Northeast user
"Cumbersome" and "counter-intuitive" are adjectives for the older iterations of the app. Now it freezes constantly, and it is just plain unusuable. How can Amtrak be so terrible at selling rickets?
Booking system on the offers 1/5
By SSssa2016
I found a lot of travel offers but when clicked on it transferred to application and everything disappeared
I love Amtrak 5/5
By whatfornickname?
Very nice interface, a very handy application.
Ez self scheduling 5/5
By WIAM B2B
I like the convenience of checking in then rescheduling when I want to how I want to…
App 1/5
By Hindi Rapper
App doesn’t work on iPad
Love this app 5/5
By the wild man beast
Met great people train is nice and comfortable love traveling Amtrak
Bad app 2/5
By Beach Bo
I have tried adding a trip it won’t let me. Not user friendly
Keeps logging out 3/5
By 240front
This app has admittedly made progress; for example, the app now helpfully allows for purchases using Apple Pay. One extremely frustrating and annoying feature remains: the app logs the user out every single time that the app is updated. New animation on the app start screen that requires an app update? I'm sorry, you'll be logged out when the app updates. This, combined with an exceptionally frustrating an archaic password system used by Amtrak (which has more password requirements than most banks use), makes me yearn for the days of paper tickets and not needing to spend all my time resetting my password to something 12 characters long because this app continues to log me out.
Confused but satisfied 5/5
By Needlequeen53
The dates of my upcoming trip have changed (not really, I just got confused!) but Amtrak made changes so easy. Thank you!!!
Add to apple wallet doesn’t work 3/5
By Nay93008
The app functions as it’s supposed to until you try to add your ticket to apple wallet. It freezes and gets stuck on a loading screen every time.
Worst site and app but great customer service 1/5
By syd stinson
Apologies for the harsh words but this is the WORST online experience-site and app. It has been a horrible user experience for years. It’s not intuitive. My hope was that it would have improved over the pandemic. It’s the total opposite of your live customer service reps who are simply amazing. Unfortunately as the app and site don’t work well I have had to call customer service quite a bit. They are absolutely wonderful. Consider hiring an online expert to improve your user experience
Auto Train from Lorton to Florida on 2/11/23 1/5
By Kitty8/27
Paid for Sleeper so I don’t have to tell you what is included - meals.
How can you not have enough food to feed the number of people who you are aware of that purchased that amenity. Last night (2/11) during dinner - 2nd seating ran out of desert. Today (2/12), ran out of breakfast. I did not pay for sleeper to be offered just a banana and coffee cake. You all should be aware of the items that people request the most of and have a larger amount of those things on board.
TERRIBLE 1/5
By The reallll
No assistance very difficult to book a ride no customer service and they don’t answer the phone
Very frustrated this ap doesn’t WORK!! 2/5
By hate buses
I love traveling by Amtrak but this app is extremely frustrating it won’t enter my reservation to change the date!!! So my alternative is to wait hours on the telephone for someone to answer 1-800 USA Rail!! Please update your app!!
