By Chess Angel
Great doctor — which is ultimately determinant of my satisfaction w/ service
Love the app 5/5
Very convenient and easy to use. It can also be used anywhere.
It only took a few minutes to set up an account. I was speaking with the doc in less then a minute. He listened and called in some meds. Wow amazing. I might never leave my couch again when feeling bad.
Such a great experience 5/5
This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
Great app 5/5
Got connected to Dr Lewis. Downloaded a few pics talked to him and done. Wish all doctor visits could be that easy.
I’m a mom of 4 little kids (all born in 5.5 years). I don’t ever have the time to take care of myself. It’s hard to load them up and take them with me to the doctor when I need to go. With AmWell I’m able to see the doctor without having to leave the house, get ready, get my children ready, drive to the doctor... it’s amazing! Prescriptions are sent directly to my pharmacy and I only have to leave the house to pick them up. I’m now able to get the care I need, when I need it. I’m able to feel better much sooner.
A doctor in my pocket 5/5
By Donna McCoy
No matter where I go no matter what time day or night I can have a doctor at my disposal within a few minutes. They can see me and I can see them. They can call in my medication no matter where I am.
Worthless help. 1/5
I have used virtual visits in the past that treated sinus ear infections, this place refused. Stupid app stupid service.
Save your money!! Did not treat my son! 1/5
AM Well was really pushed as an alternative to urgent care by our insurance. We attempted to use it tonight for a very clear cut case of sinusitis with an ear infection for our 10 year old. The practitioner informed us that they are unable to prescribe medications for these symptoms in our state (Georgia). So we donated $30 to AM Well for absolutely nothing but an apology. I took my son on to urgent care, paid $60 and he was prescribed the antibiotics he needed after being diagnosed with an ear infection and sinusitis. What a scam, AM Well!!! We should have at least been offered a refund since no services were rendered. I would give zero stars if possible.
First time user here and wow I am blown away by the ease of this! Beats missing work to drive to the doctor any day!
Suggestions for use 5/5
By A guy named Brian
Just used this app for my first online doctor appointment; Very quick and convenient! As part of the exam, the doctor wanted to see my throat, so I had to hold the camera up to my mouth. Since this is pretty common, I recommend you sit facing a window or in your car where there is a lot of light. This will allow the doctor to more clearly see what’s going on in your throat. Very helpful app!
Best way to see the doctor 24/7 5/5
I almost never write reviews but this was such a great experience! Dr Charles Wallace was polite, asked relevant questions and completed my visit quick without making me feel rushed. I waited maybe 10 mins to video chat with him which is less time than it would take me to drive to urgent care! I would recommend this to anyone with a mild medical need and avoid the long waits and often rude office staff at a regular dr office, urgent care or emergency room. It cost me $69 because I have a high deductible health plan. Going to urgent care is around $80-$100 for me. Worth every penny! I got to see a doctor at midnight from the comfort of my own couch!!!! Fantastic!!!
Terrible Mental Health Services 1/5
Doctors reschedule appointments without giving you any notice, prescriptions are never sent to the right place, and I get a million duplicate notifications from them every day.
Just use Dr. on Demand.
Had a “visit” with one of the doctors and the doctor didn’t even look at me during our call. I could see more of his ceiling than him and interrupted me a lot. Cheaper than going to a doctors office, sure. Definitely at a cost though.
House calls are a thing again! 5/5
Wonderful app! Urgent care in your home! Visit this app and have a doctor who makes house calls!
Thank you!!! 5/5
By anonomous sender
I was skeptical at first, but I love this service now!!! I washed my dishes while waiting for the doctor!!! Super easy to use, and very nice doctor!!!
I am surprised about how easy this was! The provider I had was awesome. And price was great with my insurance! Yes I would use again!
Almost too easy 5/5
This is very similar to other online doc programs, but possibly even easier. Picture and sound quality was amazing. I had added lots of details before the request and even added a picture. Do this as it does speed up the process.
I’ve been using a precious program for two years, but this one is by far the best.
Great Service! 5/5
I am very happy with the service. Easy to use, profesional doctors, great!
So happy! 5/5
By N. Gee
I have never used a virtual office visit program. I am a nurse with a doctorate in nursing practice. I knew this was nothing life threatening. I was feeling dizzy and nauseated and didn’t feel safe driving to an urgent care center so I decided to give it a try. I felt like the assessment was very good and I am being prescribed a medication that’s going to help with my symptoms. I’m really glad that this was available.
Great service 5/5
By donna bloomington mn
I was dealing with stomach pain and it was night and didn’t want to go to ER. Doctor I spoke to listened to me and made me feel better noting that given pain had subsided, I should monitor and go to ER if the severe pain comes back. I will recommend this service and use again.
I’m in a rural area. I would have had to travel 20 miles to the nearest urgent care. It saved me time and money. And the physician was so helpful. I now have a prescription and sound medical advice that I wouldn’t have had other wise.
Omg!!! Why haven’t i used this before? Awesome! Had a sinus infection and a quick virtual visit and a prescription—soon will be on the mend!! Thank you Amwell! Will use again!
By Steph Ross
This is the best way to go for urgent care! Only takes a few minutes and much cheaper than urgent care facilities and ER.
Frustrating App Despite Great Potential 2/5
This app looked great, and had lots of features I wanted to use. It fell way short.
Over and over the app crashed on my iPhone 7 running latest iOS 12 version. It should not be this unstable. I tried cellular and Wi-Fi connection. After several tries getting a step further in the process each time, it crashed on me while adding me to the queue of the doctor I chose. That’s when I said to myself this app had potential but fell so frustratingly short. I chose a different medical doctor app to use.
Extremely happy with the Dr 5/5
Would definitely use this service again.
Love Amwell 5/5
Great alternative then going to the doctor
Amazing! It’s hard enough to just get a doctor’s appointment in time when you have a basic cold. And when you don’t feel well the last thing you want to do is sit in a doctors office. With Amwell you wait in your home and typical only wait for 10 minutes. My doctor was professional and so helpful. I got the medicine I needed quickly. Very excited about this service!!!!
Best quickest service ever 5/5
This app is amazing. Saves time and money and quick responses from doctors. I will never go to an urgent care ever again.
HIPPA violation 1/5
By Jordan is still hungry
Somehow my charts were shared with the psychologist that I wasn’t seeing and wasn’t even in my own city. When going to IT support about this issue I didn’t hear anything back from anybody for almost a month. There’s no excuse for this breach of trust.
My husband works for the company in marketing and that’s the only reason I used them in the first place. Since this issue occurred, I have not and will not use amwell. My information doesn’t feel safe. Do not use amwell if you value your privacy.
It’s unfortunate to say that Amwell had a great start but as I see it now, it’s lacking luster.
Basic HIPPA y’all...
Middle of the night savior 5/5
There is nothing fun about waking up in the middle of the night due to a severe toothache. I wasn’t going to be able to see my dentist till the next evening due to availability and I knew they were going to prescribe antibiotics for the infection. In my town you have the choice of going to your PC or DDS, the urgent care which is not 24 hours or the 1 star rated hospital. Thanks to Amwell and my wonderful visit with the Dr., I was able to get the medication I needed NOW instead of 18 hours later. Sure, the price may not have been covered fully by my Ins, but it was still a massive savings over urgent care and of course the ER. The doctor understood right away the pain I was in and wasted no time getting to business. I cannot thank Amwell enough. I just wish more insurances covered visits like this.
Use Doctors on Demand 1/5
I’ve used both Doctors on Demand and Amwell, and Amwell is far less organized and professional. Couldn’t find my insurance policy (even though I accessed their website via my insurance platform). They charged me the full price when my coinsurance is 20% and then magically billed my insurance!!! I filed an appeal and still waiting to hear from them after 2 weeks. Ridiculous!!!
Excellent Service and Helped in my Crisis 5/5
Things in the atmosphere triggered my asthma in a way that my nebulizer medicine could control my flare-up. I’d called my doctor and nothing had been called in. My symptoms were worsening, so I contacted AmWell and the helped me get the steroid I needed!!!! I’m definitely grateful!!
This is my 3rd time using AmWell and they always come through for me in Crisis!
I love using Amwell, it has truly saved me money and time versus seeking care at Urgent Care or Emergent Care facilities. I’ve even used them at 2:00 am before! Truly, cannot day enough good things about Amwell.
Have used several times. 5/5
And will continue to do so. The physicians have excellent bedside manner and are thorough.
By Style me happy
This is a fantastic service. Without it I would have had to miss work, try for an ASAP appointment, and pay for an office visit. It took 10 minutes for the entire process and I have what I need. I can’t say enough.
Excellent app - excellent experience. 6 stars. 5/5
App works nearly flawlessly and the whole experience is excellent.
I loved it 5/5
I was hesitant about online Dr. but I loved the fact that they were able to see me so soon as opposed to my Dr. takes weeks to see her. when she does she barely takes 15 min to talk I always feel like she is not even listening
Keeps repeatedly declining my card 1/5
By Michael's angry wife
I know my address. I know my credit card number. I know my security code. This app is completely useless all it does is decline my card over and over. No I have a new symptom a migraine.
Awesome Experience 5/5
The Amwell app is so easy to use. The physician was very kind and compassionate. Now I can be on my way to recovery!
Amazing and affordable 5/5
By mookey mice
I was a little reserved to try this but I didn’t want to have to pay for my primary doctor or urgent care for what I knew was a sinus infection. I was able to sit in the comfort of my own home while waiting! I was done in five minutes!!!! What a great option!
Quick and efficient 5/5
Cheaper than urgent care with our insurance. The doctor was polite & thorough!
Mrs. Louderback 5/5
By Mrs. Louderback
What a great experience, log in, type you needs and or concerns then within minutes you are FaceTiming with a doctor.. problem is discussed, short question and answer session next thing you know you are picking up your prescription.
Extremely happy, Very Thorough, Very Convenient! 5/5
By Rodriguez Eli
I was unsure about this experience, BUT WOW! These doctors are top notch and ask great questions, will ask you to open your mouth, show your eyes, persistent in understanding what the problem or issue is. I highly recommend!!!
Amazing! Quick! Loved it!
First timer 5/5
This was my first virtual visit. It was really quick straight to the point. No unnecessary waiting and she knew exactly what was wrong.
Best way for therapy without leaving home 5/5
By Ryan Riv
I use this service with my counselor. She is great and I do not have to travel and it makes it much easier as to not miss an appointment because the consultation/visit is done over the phone. This is the best invention. It provides the privacy of being at home or somewhere comfortable and not being in a crowded office. Definitely recommend for mental health counseling.
Super Easy. Super fast. Better than going in and you can get a MD rather than someone who is just available at a clinic.
I love, love, love this!!! 5/5
This is by far the best medical experience I have ever had when it come to small things. No appointments, no waiting because of order of triage! Every doctor is pleasant and non judgmental!! Amazing!! Keep it up!!