Best quickest service ever 5/5
This app is amazing. Saves time and money and quick responses from doctors. I will never go to an urgent care ever again.
HIPPA violation 1/5
By Jordan is still hungry
Somehow my charts were shared with the psychologist that I wasn’t seeing and wasn’t even in my own city. When going to IT support about this issue I didn’t hear anything back from anybody for almost a month. There’s no excuse for this breach of trust.
My husband works for the company in marketing and that’s the only reason I used them in the first place. Since this issue occurred, I have not and will not use amwell. My information doesn’t feel safe. Do not use amwell if you value your privacy.
It’s unfortunate to say that Amwell had a great start but as I see it now, it’s lacking luster.
Basic HIPPA y’all...
Middle of the night savior 5/5
There is nothing fun about waking up in the middle of the night due to a severe toothache. I wasn’t going to be able to see my dentist till the next evening due to availability and I knew they were going to prescribe antibiotics for the infection. In my town you have the choice of going to your PC or DDS, the urgent care which is not 24 hours or the 1 star rated hospital. Thanks to Amwell and my wonderful visit with the Dr., I was able to get the medication I needed NOW instead of 18 hours later. Sure, the price may not have been covered fully by my Ins, but it was still a massive savings over urgent care and of course the ER. The doctor understood right away the pain I was in and wasted no time getting to business. I cannot thank Amwell enough. I just wish more insurances covered visits like this.
Use Doctors on Demand 1/5
I’ve used both Doctors on Demand and Amwell, and Amwell is far less organized and professional. Couldn’t find my insurance policy (even though I accessed their website via my insurance platform). They charged me the full price when my coinsurance is 20% and then magically billed my insurance!!! I filed an appeal and still waiting to hear from them after 2 weeks. Ridiculous!!!
Excellent Service and Helped in my Crisis 5/5
Things in the atmosphere triggered my asthma in a way that my nebulizer medicine could control my flare-up. I’d called my doctor and nothing had been called in. My symptoms were worsening, so I contacted AmWell and the helped me get the steroid I needed!!!! I’m definitely grateful!!
This is my 3rd time using AmWell and they always come through for me in Crisis!
I love using Amwell, it has truly saved me money and time versus seeking care at Urgent Care or Emergent Care facilities. I’ve even used them at 2:00 am before! Truly, cannot day enough good things about Amwell.
Have used several times. 5/5
And will continue to do so. The physicians have excellent bedside manner and are thorough.
By Style me happy
This is a fantastic service. Without it I would have had to miss work, try for an ASAP appointment, and pay for an office visit. It took 10 minutes for the entire process and I have what I need. I can’t say enough.
Excellent app - excellent experience. 6 stars. 5/5
App works nearly flawlessly and the whole experience is excellent.
I loved it 5/5
I was hesitant about online Dr. but I loved the fact that they were able to see me so soon as opposed to my Dr. takes weeks to see her. when she does she barely takes 15 min to talk I always feel like she is not even listening
Keeps repeatedly declining my card 1/5
By Michael's angry wife
I know my address. I know my credit card number. I know my security code. This app is completely useless all it does is decline my card over and over. No I have a new symptom a migraine.
Awesome Experience 5/5
The Amwell app is so easy to use. The physician was very kind and compassionate. Now I can be on my way to recovery!
Amazing and affordable 5/5
By mookey mice
I was a little reserved to try this but I didn’t want to have to pay for my primary doctor or urgent care for what I knew was a sinus infection. I was able to sit in the comfort of my own home while waiting! I was done in five minutes!!!! What a great option!
Quick and efficient 5/5
Cheaper than urgent care with our insurance. The doctor was polite & thorough!
Mrs. Louderback 5/5
By Mrs. Louderback
What a great experience, log in, type you needs and or concerns then within minutes you are FaceTiming with a doctor.. problem is discussed, short question and answer session next thing you know you are picking up your prescription.
Extremely happy, Very Thorough, Very Convenient! 5/5
By Rodriguez Eli
I was unsure about this experience, BUT WOW! These doctors are top notch and ask great questions, will ask you to open your mouth, show your eyes, persistent in understanding what the problem or issue is. I highly recommend!!!
Amazing! Quick! Loved it!
First timer 5/5
This was my first virtual visit. It was really quick straight to the point. No unnecessary waiting and she knew exactly what was wrong.
Best way for therapy without leaving home 5/5
By Ryan Riv
I use this service with my counselor. She is great and I do not have to travel and it makes it much easier as to not miss an appointment because the consultation/visit is done over the phone. This is the best invention. It provides the privacy of being at home or somewhere comfortable and not being in a crowded office. Definitely recommend for mental health counseling.
Super Easy. Super fast. Better than going in and you can get a MD rather than someone who is just available at a clinic.
I love, love, love this!!! 5/5
This is by far the best medical experience I have ever had when it come to small things. No appointments, no waiting because of order of triage! Every doctor is pleasant and non judgmental!! Amazing!! Keep it up!!
Amazing App! 5/5
Feeling as miserable as I did, it was so convenient to have a doctor visit without having to leave my bedroom. Dr. Suzanne Gomez was amazing and surprisingly thorough. I will definitely use this again.
Amazing Experience 5/5
I had a fever and left work, sick. It was 8:30am. I knew if I went to Urgent Care it would cost me more. This app was recommended by my health insurance. I downloaded it, input my information, and was immediately connected with Dr Shaun Weaver. He was awesome. The call lasted 6 minutes. I didn’t feel rushed and I truly felt he cared. I agreed with everything he said. Script was called in and picked up within the hour and a work excuse was immediately emailed to me. I’m in shock at how easy this was.
Best experience ever 5/5
Every time I use this app, I get in a great mood. Saves you a trip to the doctor’s office. My longest session has still been less than 10 minutes. Access to healthcare everywhere whenever you need. It’s the way of the future!!!
This is a terrible service. After having difficulty setting up my account and having to contact customer support to even log in, we waited over 1/2 hour in a cue. After we finally spoke to a doctor he said the system identified me as the patient and not my son which he admitted happens frequently. Next we had to get back on the phone with CS as if course he couldn’t see us now as the wrong patient was identified. CS unformed ya that we would have to pay the full $69 dollar rate and then try and get reimbursed from the insurance company. Then was told I had to get back in the cue again to wait... no thanks. Not convenient, never was seen, ended up in the urgent care anyway. Don’t waste your time with this crappy service!!
So pleased! 5/5
I had a severe sore throat (crying in pain, could barely swallow bad) around 5am one morning. My urgentcare wasn’t going to be open until 9am and I didn’t want to go to the ER. I was able to talk to a doctor, get the prescription I needed and have it filled soon after the pharmacy opened. It was very simple and quick.
Very satisfied 5/5
I was very skeptical about using this service but I am very glad I did. The whole process was very easy and the doctor was very attentive and patient with me. I got my diagnosis and medicine is being sent to my pharmacy and will be shared with my PCP. I will definitely use them again.
HIGHLY RECOMMEND 5/5
I called AmWell today due to a bladder infection. I waited for only 2 minutes, Dr. Zeremba came on the chat and within 4 minutes we were done and he Denton a prescription for me! I can say as of now, this is the best app I have EVER downloaded.
I love it will it is amazing. April Foster,she’s a woman’s doctor & she is phenomenal .It was super fast !I’m gonna use it all the time. Di anyone know how I can get my medical records I’m well because I’m going to consistently use it.
Wasn’t sure about this at first. Now I know I t’s an easy and convenient way to get treated. Very informative, patient, and nice. I would definitely recommend Amwell to my friends and family!!
I just had a great first experience on Amwell. The doctor was within the state, nice, and very helpful. He appeared confident and knowledgeable, making me feel comfortable with the new process. Much more convenient than sitting and waiting in an urgent care. Will definitely use this service again.
Great app when it works 2/5
I love the app, I love what it’s all about, when it works. Just when I’m getting ready to connect with the doctor the app shuts down. This has happened multiple times and there’s nothing wrong with my Wi-Fi Internet connection I have all bars and it still disconnects! So frustrating!
The app crashed a few times so I called customer service. They walked me through the fix in 2 min. Saw the doctor and got my prescription in 2 min. Beats going to a doctor’s office any day.
Chronic Sinus Infections 5/5
AWESOME.. $5 and 10-minute wait time and I never left my house! No more lengthy visits to a germ infested Urgent Care!
2 minute visit. 5/5
Just needed steroid and antibiotic for seasonal allergies. Doctor was great. Whole thing took 2 minutes ( after registration). Didn’t have to leave my couch.
Love Amell 5/5
So convenient and love that I can find the same provider each time so I don’t need to read my novel of health history!
Best way to get minor medical needs met 5/5
This is by far the best way to address minor medical concerns (cold, streptococcus, etc) the long list of providers means that you can quickly get help anytime day or night and when paired with a 24hr pharmacy you don’t have to rearrange your schedule. Great for anyone who works nights or just can’t take time off to go be seen. I will definitely continue to use Amwell.
This is awesome! 5/5
Got some antibiotics for a sore throat that has been going on for a week. The setup was easy and quick. It will forever be a use in our household.
No doctors actually available 1/5
By waste of time & unhappy mom
I waited for over an hour and a half to see two different doctors for my son’s pink eye. The first one I got kicked out shortly after I was “next in line” because it is was “unable to connect” (I was on WiFi full strength). Second one, I waited another 45 minutes for two patients. I was next in line for about 30 minutes. There are not actually doctors available for 24/7 and they try to make you wait all night. I could’ve gone to an urgent care and been done by now. Will never try this one again. Try the other options before you try this one. Go to a minute clinic instead.
They are great, never had to leave my home.
Effective and Quick Help 5/5
Truly helpful doctors! This service eliminates an office wait time and allows you to not take a sick day off work and still get the help you need. While some things you will still need a in person doctor for, this application connects you to a professional doctor who can treat those basic sinus infections you get every year! Thank you Amwell for this service :)
Easy and convenient! We seen at work.
Awesome Service! Quality Providers Who Care 5/5
This is such a great service. Fast, friendly, professional, and quality providers! Telehealth is the best new care delivery method for so many common and sometimes complex health issues. AmWell has the nicest tech, best user experience and it’s easy to use!
Thankful mother 5/5
Game changer. We’ve been using Amwell for about a year. My son has allergies and asthma and they have saved us innumerable late night and weekend Dr trips. The Dr’s have all been very thorough and right on the mark with their treatments. We still go to our regular physician as needed, but when I don’t want my kids to be exposed to more germs and don’t want a huge ER bill for his asthma flare ups, this is a Godsend!
A True God-Send!! 5/5
Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!
App crashes 1/5
3 times in a row I’ve set up an appointment, as soon as the video is connecting, it crashes. I get a message from the doctor saying my appointment is canceled. No appointments available for a few days out. No way to contact the doctor. Another doctor canceled 20 min before the appointment was to begin. Again, no way to contact the doctor. This thing is the pits.
Good for just quick med refills and that’s it.
I absolutely love this! The virtual visits are so much better! I don’t have to sit and wait forever and I am not exposed to everyone else’s germs!
This was an excellent way to get treated. Loved it and Dr. Douglass Little was great!!
Not helpful for chronic conditions 1/5
Basically useless for chronic conditions, they refuse to prescribe medication in monthly amounts because they’re not the “primary” doctor. Not the replacement for expensive office visits and long wait times that they claim.