App is so buggy I can’t get to the point I actually obtain services and speak to a provider.
Works great on my iPad 5/5
I had a hard time using this app on my phone, but it works great on the iPad. Great way to see a doctor for minor issues that don’t require an office visit.
Crash City 1/5
All it does is crash. Utterly useless. Gee thanks, so helpful.
Constant crashing 1/5
By Former yikyak queen
Constant crashing-unable to talk to doctor
BE WARNED-USELESS 1/5
Downloaded the app because I needed my birth control prescription renewed. Came across many problems:
• THEY CAN ONLY WRITE YOUR PRESCRIPTION FOR 2 MONTHS- paid at least as much as a regular dr appointment for 1/6 of the medicine. Thought this would be a convenient way to renew my BC 🙄
• App crashed at least a dozen times within 30 minutes of trying to set up an appointment
• After finally giving up on the mobile app, I did the webcam appointment on my computer
Good idea, needs some work 3/5
I like the concept. I’ve used it several times now, and all the providers have been very capable and trustworthy. The service is great, and the fact that my insurance gives a discount is awesome. The app itself can be tricky. There’s no “contact us” option if have a question that isn’t in the FAQ, and it’s hard to get a message to the doctor once the visit is over (say, when there is a mix-up at the pharmacy, and they don’t have the prescription the dr ordered.)
My only complaint would be that I did wait awhile.(40ish minutes) The doctor was great. I got a prescription for a sinus infection. It was so nice not having to go to a clinic! Easy easy easy! Will use again!
It exits before I can see a dr 1/5
By meia kayla
It’s a great idea but I have been trying for an hour to see a dr and it quits whenever I get close. This is so frustrating. PLEASE DEBUG YOUR APP!!!
Totally failed my sick daughter 1/5
My daughter has the flu and used the app. The doctor told her a prescription was sent to her local pharmacy. My sick daughter walked 30 minutes in the snow to pick it up. She got to the pharmacy and no record of the prescription. No way to contact the doctor. No way to contact anyone related to this joke of a company. Finally the pharmacy closes and kicked my daughter out without her prescription. They have our money though :(
I have Cigna but it’s still 50$!!!
Slow prescription service 1/5
By Dissatisfied 1112333
Doctor visit was fine. However, it takes f-o-r-e-v-e-r for Amwell to get a prescription to the pharmacy. Words of warning — their systems are slow. Probably were developed offshore.
Fail so far - constant crashing 1/5
First time to use it. Went through the tedious task multiple times of entering my info and waiting to see a provider only for the app to repeatedly crash. Useless so far!
So easy to use!! 5/5
Wow! I hadn’t used this before. But had an allergic reaction to something at work. My eyes swelled up and I couldn’t take off, so I downloaded this on my lunch break. Logged in with my insurance information, added my credit card, and talked to a doctor who was concise and to the point, and also kind!
I will keep this service and recommend it to my husband!
By Daniella Estrada
From the comfort of my own home. I was seen, prescribed what I needed, and ended the call! What a simple way for healthcare!!!!!!!!
Great service but the App is awful 1/5
Dropped video calls and they are useless on the 877 support line.
Great service when you are sick 5/5
Great service when you are too sick too go out. Evaluation of cold and sinus symptoms right there using your smart phone. Who knew? Definitely using this service again.
Works great if you don’t want to see/speak w anyone 1/5
Tried to “see” a doctors no less than 3 times and each time I’m done waiting and watching try stupid preparation video the app crashes. Called he customer service number and there was nothing the rep could assist with. Downloaded MDLIVE and got a dr within 15 minutes. Run don’t walk!!!
Dr. Beach was great 5/5
While I was out of town, suddenly felt unwell. I got the help I need.
Can not connect to Doctor 2/5
Every time I’m about to “see” the doctor the app crashes. I’ve rebooted my phone and have the most recent iOS upgrade. Waited three different times for a doctor and got the same results.
Seems like a good idea if it actually worked.
Amazing. Especially with small kids 5/5
This is amazing. I don’t know how long this service has been around, but I wish I knew about it years ago! Cheaper than urgent care, faster than anything, and available 24/7. We got my daughter pink eye medication at 2am on Christmas Day while on vacation out of state. The app is smooth and the providers are always so kind and helpful. Amazing. Amazing.
App didn’t work 1/5
By Colorado papa
It won’t let me finish creating an account to log in. It “almost recognizes me” but asks me to make sure I didn’t use nicknames?? I entered my name as it appears on my insurance card...
It actually works 5/5
I tried it. I figured I was just going to lose 40$ but it worked! The doc asked me few questions and then sent a prescription to my pharmacy. My last visit to the walk in clinic was 120$ so this is pretty sweet.
Unable to create account 1/5
When creating an account, you’ve chosen the scrolling month/day/year dropdown. Unfortunately, your data check wants the entry in mm/dd/yyyy which is apparently incompatible with the drop down that I’m forced to use. As a result, I can’t sign up using your iOS app.
Quick and easy 5/5
I had a great experience with amwell. My internet connection at home is very poor so when the video failed, the MD called me right away to continue with our discussion. The entire process took about 20 minutes from download to end of visit. As long as you’re using the service for a relatively simple condition it is an incredible service . If you have a long list of standing health problems a personal visit would be better.
Quick and easy 5/5
The app was easy to download. I entered less info than if I’d gone to a dr. Was connected with a nice dr within 5 mins. Visit went well and all of my concerns were addressed. Will definitely use this again.
By Down for the ads
Long story short- I doubt the pharmacy will get called on a routine minor visit... The experience was not good from the app to the technical help to the service. Look at their 1 star ratings. They're there for a reason. I'm formally complaining to my insurance company for using them. It's not easy as advertised. It's obnoxious to use. I'd rather do a personal visit.
Prescription Never Reached Pharmacy 1/5
Wasted a bunch of time (and money)
Awesome/Painless & Still in my pj’s 5/5
By Clarke County
The whole process...talking to Cigna...downloading the app...answering a couple important questions & seeing/talking to the very nice doctor... Less than 20-minutes!!! And the best part is...I’m still in my pj’s & my rx will be filled when my pharmacy opens!!! Awesome & painless!!! I will be using this again for sure!!!
Don’t do it 1/5
By Dont get dooped
Unless all you have is a cold and want cough medicine don’t waste your $50. They can’t diagnose real sickness and forget to mention that part when asking for cc info. Beware!!
By Sad Max
This is one of most amazing advances in tech to come along in a while. I saw a doctor at 10 pm in my bathroom. I had an easily diagnosed condition, and this was faster, cheaper, and WAY easier than visiting an office. Why aren’t we using this technology with other aspects of life?!
Doesn’t connect 1/5
The app works fine up until ‘share health data’. Once I hit next, the app just freezes every time. Would love to use this but I can’t.
Great tool! Helpful for our family. 5/5
We enjoyed using this app. Easy and high quality. Better than going to doctors office.
Quick & Easy! 5/5
I loved using AmWell for Cigna for my severe sinus infection. I chose a physician, waited about 10 min and was all done within 20 min. My prescription was called into my pharmacy and it was filled just as fast. I would definitely recommend for anyone who is having a minor health problem to use AmWell
Unable to load my medical information automatically 3/5
Unable to load information automatically prior to the visit. It auto populates my health information but just stays frozen. I hate to back out and proceed without my health information.
Easy and fast 5/5
Easy and fast, Doctor was friendly and very helpful. Great option.
Crashed my iPad 1/5
I downloaded this app but when I opened it, it flickered continuously. Eventually a screen asking to use my location came up but did not allow a selection. Within a minute my pad froze completely requiring a hard reboot. I deleted the app as soon as I could.
By Prego mom SC
What is the point if 48 minutes later I still have not been "seen"???? I could go to urgent care faster than this. Not happy at all. What a waste of a service
I went through the entire process and then it logged me out saying it's being updated and to try again later. Complete fail.