By Troy W
* easily view, share, fax, email ID card--completely eliminating the need to cary physical ID card
* find a doctor tool is useful
* aside from two items above, the app is pretty useless; really... local food trucks have better apps
* nearly zero access to you account, so you will still be very dependent on a non-mobile-friendly desktop website
Come on, Anthem, this app doesn't come close to doing everything it needs to do. You get so much of my money, this app should be the best in the biz.
App feels like a rough draft and has much room for improvement.
Ignore Low Star Reviews... 5/5
That App was easy to setup and fully functional. I almost avoided due to the reviews but then saw a detailed 5 Star review and said... ahh ok “user” related errors.
Can’t see my claims 1/5
By Kalyn Irene
All you can do is find a doctor, look at your card, estimate costs, and check messages. Literally none of those are as important as viewing my claims. Please do something about this.
Call Member Services Button doesn't work 2/5
I had to write down the number from the digital insurance card and call it manually. What year is it?
To be fair, at least my insurance card did load. Just super slow. So hooray for that!
Didn’t have what I hoped 4/5
It’s a nice little app if you’re just looking for the basics. My main reason for downloading was to be able to see if procedures were covered and what copays were, etc. you won’t find anything of that nature in this app.
All I get is “Sorry, there must be something wrong” “Please give us some time to fix it. Then try again”. But when you try again, even days later, same message.
Touch id??? 1/5
Login with touch id is not working
Downloaded x 3 today 1/5
By Wild dog Echo
It will download but a blue screen comes up with a rotating circle of dots. That’s as far as it goes.
Do you read reviews!!!! 1/5
Will not open app at all. I would like for app to be fixed so I can keep track of my healthcare. Please fix bugs in app!!!!
Could be worse 2/5
Does open in my iPhone 6
Limited info and buggy 2/5
None of my claims details show up even though they were more than 30 days ago. The message sender does not work at all: the “Subject” pull-down menu is empty but the message will not send because it errors out if you don’t pick a subject. Pretty disappointing app from a multimillion dollar corporation.
Basically pointless App 1/5
By Seattle Guy 166
Can’t even see the history in you spending account. So pointless to have it on my phone.
Can’t pay premiums 1/5
I can’t pay my premiums through the app OR website from a mobile device, even from specialized browsers that let me request Anthem’s desktop site - it still forces the mobile site on me, which doesn’t allow for making payments like the desktop site. The “mobile app” is just the lousy, limited mobile site ported into an app icon. There’s no point and I have to call every month to make my payment instead of paying through the website, which I used to be able to do before the “mobile improvements.”
Last update ruined everything 1/5
Used to love this app, mostly use it to just see if claims have been approved or not. I have a chronic health condition and therefore have many many claims to keep track of. Since the last update 5 days ago I have been unable to log on. Called tech support who initially said I wasn’t registered even though I have been for years and years. Then finally got someone who wasn’t a total idiot, but all he could do was have me take a screen shot of my error messages and send them to him so he could send it to someone else who could fix the problem some time in the future. Seriously? So ridiculous....
What’s up with this? 3/5
Is there a reason why there are emojis in weird places throughout the app? Instead of a search button, there’s these lips 💋 Instead of forward and backward arrows, there’s strange symbols 🈶✴️ Instead of the filter icon, there’s a women’s bathroom sign 🚺
By Happy in Monrovia, CA
I tried downloading App today 2/25/18 and it never appears to have dowloaded. I just have a perpetual circle of dots that goes round and round. BTW, previous phone customer support was Not helpful at all. I believe Anthem release a beta version for us guinea pigs to work out the bugs. Completed dissatisfied with App!
Just spins 1/5
On my iPhone 6 this app just sits and spins. I left it spinning for 30 mins just to test. I had hopes when I saw an update, but same results. Unusable.
Just not even worth the data to download it. Zero functionality to look at your own information and claims. I would recommend removing from AppStore due to it having zero value. A picture of an ID card is better, takes up less memory and doesn’t track your activity and location. This is complete waste of everyone’s time and everyone should be given a dollar for the lack of effort Anthem and the developers did on this piece. This needs a negative star rating option.
won't let me past security questions 1/5
Come on , this is my 10th time trying to register my card, i get to the security questions then it pops up something went wrong, well yeah it's my 10th trying and they still can't get it right! i'm sure you get paid good money to run the app, FOR THE LOVE OF HEALTH INSURANCE "GET IT RIGHT"!!!! i pay too much for insurance not to be able to use a app- i would give NO stars if i could
Can’t register. Constantly get error message. Until the app gets fixed, it’s useless.
Face ID 1/5
Does not have Face ID for the iPhone X
It simply doesn’t work! 1/5
By Che Quique
App use to work fine before the last updates. Now you tap to open the app and all you get is the continuous and never ending circles trying to load the app; cannot even try login out and back in. Erased and downloaded the app again, same deal. Worthless!
They don’t care. 1/5
By Goku Buu
It’s 2018 and they don’t care about having a useful tool like a phone app. If you’ve seen the Kaiser Permanente app, it does EVERYTHING you thought this would do.
No excuses why not to have this app working properly in this day and age and with the resources of this company...embarrassing.
Works, but could use slight tweaks 3/5
The app does what it’s suppose to do. The main issue I’ve been having with it is whenever I open it fresh (eg, haven’t used it in a while), it always hangs and I have to close it completely and re-open it. Kinda cumbersome when I’m in line having to show a provider The ID card. Would be nice if they had a “add to wallet” feature for the ID card so I don’t have to go through so many clicks to find it.
Doesn't work. Just spins around 1/5
Do u not test your product before rolling it out?
Utterly useless 1/5
I’m not even sure why this exists. The website is marginally better. But only marginally.
Worthless. Tried accessing this app after receiving new cards, wouldn’t load, just endless spinning. Deleted, reinstalled, same thing. So I’m to believe this mega fat cat insurance company doesn’t have the resources to put forth a workable app? Phfffttt.
Useless App 1/5
Too many anthem apps out there to know which is right for you. App doesn’t “work” anymore. No ID cards available in app. I’d work on getting some decent developers that know what they are doing... or just keep launching new apps and new versions w/out listening to your customer base... that seems to be working just fine.
Can’t log in 1/5
By Donkey Kongo
I’d give it a better review if I could get successfully logged in. I use my Touch ID and I see perpetually spinning bubbles indicating something is loading, but a new screen never loads.
App won’t start 1/5
By Dennis Brown
I downloaded the app and gave it my credentials and it worked just fine. Until I was standing in a providers office with them wanting my I’d card. I don’t like a fat wallet so I don’t carry physical cards—I use smartphone apps whenever possible. So when the silly app wouldn’t start I had to run home to retrieve the physical card. I’ve tried deleting and then reinstalling the app. No good. Why have an app that won’t work. I would have thought you would be more prepared to do business than you are.
Glitches constantly. Won’t let you log in half the time. Can’t access card or payment options.
Zero stars 1/5
Worthless app will not show claims history
where is the Claims!? 1/5
I found nothing I need. No button for claims.
The App is HORRIBLE 1/5
Every time I try to use this app it has an issue!!!
Wish I could give 0 stars 1/5
Just pretty circling bubbles forever on the login screen. Who wrote this crap?
Worst app ever 1/5
It takes like 5 minutes to login then it just keeps loading. The white circle keeps spinning. I click find a doctor i type the zip code for the location i want, and it just keeps searching and it logs me out. Then it wont let me log back in. This application is so terrible and slow.
This is amazing that a rich insurance company would have such a horrible app. I could not even open it! I registered and then it keeps saying there is a problem. Anthem wake up
Cannot sign up at all 1/5
It could locate my info but not allowed me to sign up. It shows something isn’t working after click on continue button.
No problems here. 5/5
Maybe it was updated but there is a giant button on the screen to see your I.d. card and it works.
By Haley's Ipod!
App & web never work properly!
Can I do zero stars? 1/5
Piece of CRapp doesn't even open after installing.
Touch ID prompt on logout 1/5
It is absurd this app triggers a Touch ID prompt after you log out of the app. As a result logging out of the app requires clicking the ‘Logout’ button and then clicking ‘Cancel’ on the Touch ID prompt. There is no need to trigger a Touch ID prompt when a user logs out of the app, that is an anti-pattern. Please fix this!
Additionally, there should be a way to manually trigger a Touch ID prompt on the login page.
So I am a new Anthem card holder and literally just finished the registration process before writing this. I completed it on my iPhone in the safari web browser but it asked me to check out the app, which I usually prefer anyways. When I got to the App Store to download it I was worried it wouldn’t be worth it bc of all the 1 star reviews complaining about not being able to view the electronic copy of the ID card. So after deciding to check out the app for myself to see, I found out that there is absolutely no issue with the app and I pulled up the ID card in seconds. By simply selecting “Menu” -> “My Coverage” -> “ID Card” an image of the ID card will pop up with a front and back. I hope this helps bc I know how stressful it is to not have a copy of the card!
Doesn't work 1/5
I hope blue cross blue shield goes out of business because of every issue I've had. Lemme get socialized healthcare
App is much better than before 5/5
Easy to use and has the major functions. Easy to see deductible info and HRA/HSA. Great ID card view and easy to fax or send via email. Thanks for updating the app.
Login is pointless 1/5
After Login could get any useful information and being directed to a homeless clinic was an interesting statement about my level of coverage
Don’t waste your time downloading this app. About half the functions don’t work and the ones that do aren’t very helpful. Better off shaking a Magic 8 Ball.
Prescription link 1/5
When I click on the Prescription link in the app, I watch an endless dial (even waited 10 minutes) waiting for it to do something.
Then I downloaded the Express Scripts app and could not signup with my member ID, SS#, etc.
I am a new member and we are not off to a good start, Anthem. Your apps do not function properly.
The potential is there 2/5
I downloaded the app because, like many others, I liked having a digital copy of my ID card. Upon downloading and my first use, it was great!
Then it would not log me in—it would just spin and spin and spin. This is quite frustrating when you are at the dr w/o a physical card bc you were only sent one ID card and have five people covered in your insurance...
Now there are only two options on my home screen: find a dr and member profile. I can no longer access my ID card?! What’s the point?
Worst app ever! 1/5
Hard to navigate and no useable information on it! Why even have it!