This App doesn’t provide any useful information 1/5
Most useful information is not available and the app just tells you to go use the web site. Why bother having an app at all? What a waste of time!
Nothing works 1/5
Nothing works on this app
Care finder does not work 1/5
By Mr Caution
The care and cost finder hasn’t worked since the last update. Not good for those of us in HSA High Deductible accounts whose livelihood literally depends on going to in-network providers only. Shame on you, Anthem app team.
Not even worth one star 1/5
This is a horrible app 1/5
I tried and tried to simply submit a password and it didn’t work. Kept saying it didn’t match even though it matched.
Very difficult to log in. Much more work needs to be done to make this even a reasonably decent app. Cmon Anthem, your customers deserve better!
Either crashes upon opening or doesn’t allow me to do anything once I’m in. Won’t show my ID (which I’ve already gotten an email stating was available), won’t let me view messages, and when I go to the prescription section it just shows a loading symbol but never goes to the screen.
Worst app ever! 1/5
How is it that a huge company that makes so much darn money can’t produce a simple app that actually works?!?! I can’t look up dentists or physicians, I can’t change my billing preferences, I can’t even send an email from the app! It keeps coming up with the error boxes! Incredibly frustrating and quite frankly, unacceptable!
Worthless App 1/5
By It's Your Problem
Unable to print EOB’s from this app. Unable to perform a search of any kind of EOB’s. Unable to view outside of 12 months of data...and if one know’s insurance billing then it’s necessary to view more than 12 months. Example: Never billed by provider for an item dated 5/16/18 and today is 6/19/19. I have no ability to know if this is a valid billing from the provider because I can’t see past 12 months. I AM DELETING THIS APP.
BTW...Spent about an hour with technical support. Waste of time. Noticed on other reviews the response is:
Need Support? We’re here to help.....
C’mon let’s see the auto reply....Give it to me rather than fix the issues...Waiting
Not available here 1/5
By Fast Glass
Signed in only to find that this app is useless. Cant view my id card. Cant view my claims. Cant view my prescriptions. Every one says sorry have to view this on our website.
What’s less than one star called? 1/5
Apparently, I’m not the only one struggling with this app. They took my payment information over the phone for auto pay. Then, 3 months later they send me a bill. I thought I had auto pay. So I login to this app to make a payment. It says they’re open Monday thru Friday like till 8pm eastern time. It was 6pm Chicago time. So still 7 NY. And they were closed already? I put my information multiple times. Fail every single time. System error. I called them today. They were having system problems. All she can say was system this system that. I was finally able to make a payment online. Then get a system that works. I’m sure you can afford that. Trillions dollar worth insurance company!
Never gets fixed 1/5
I’ve had this app for years and literally, no matter how many times they upgrade it, it never works... forced to get on their actual website which doesn’t work much better.
Useless counterpart to frustrating website 1/5
I have been designing software for 20 years.
While in the hospital after receiving emergency surgery, I used the anthem website which was horribly frustrating. I then found this app, hoping for help with my plan info in an easy way. Not only does the app not even give me benefits it doesn’t show me my ID card. Both threw errors saying “not available.”
Please understand than when people are ill and in need of critical information that the last they should have to do is have a painful digital experience.
Hire good talented planners, designers, and developers and show that you care for the people who are paying your salaries - aka your customers.
App doesn’t work 1/5
Immediately after downloading the app it seemed to work fine. Since then, after numerous attempts on different days, I have been unable to access it. Eventually I just deleted it because it was just taking up space on my phone.
Insecure login 1/5
By 8 bit snow
Does not support password manager input for login. I shouldn’t have to flip back and forth between a password manger and the app to enter my login and password.
This app is useless. Claims cannot be viewed. You can open a message but you will receive an error every time you try to reply.
still won't even load 1/5
By umop apisdn
first time i opened it it hung up on the credentials screen with a spinning thingy. eventually i force quit it and ever since it loads to a white screen and then dumps me back in to iOS. boo.
[edit, 6/12/19] new update! too bad it still doesn't work! same behavior as last version. i wish i could give a review zero stars. if i _could_ give zero stars i would complain that i couldn't give negative stars.
Not working. 1/5
No functionality of the app is working for myself other than the disclaimer
This app is THE PITS! No wonder it’s so poorly rated. 1/5
I’m a new member of Empire BC & have been struggling with this ‘Empire Anywhere’ app since day one!
I registered, I can log into my account but the only thing the app allows me to do is see my ID card, which I already carry in my wallet!
> This app doesn’t save my ‘communications preferences’, no matter how many times I log in & hit SAVE. This error screen is always the first thing I see after I log in.
> I can’t access messages - error screen says ‘not available in my plan’
> I can’t see my benefits - again, error screen says ‘not available in my plan’.
I have called technical support several times & they are useless. They’ve reset my password but nothing changes. And their answer is always the same: ‘there is only limited app access on a smartphone. If you want full access to your account, you must use a laptop to access our website.’
Then why offer smartphone users a half-assed app in the first place?
What the hell good does this do me when I don’t carry a laptop around with me & need insurance information on the spot?
I’ve had CDPHP coverage for years & their app access was 100% primo, no matter what device I used.
I can not believe that a company as old and established as Empire BC BS has such a poorly written, user UNfriendly & basically useless app for smartphone users.
I give up!
Awful. Just Awful. 1/5
By Jerry 1956
Urgent care tells me I need an MRI on my knee. Until this update, I could find not only in-plan providers, but also cost estimates. Not so any more. Anthem should have left well enough alone.
Monday, June 10, 2019. I do not usually wrote bad reviews, but this just gets worse. I called Anthem this morning for help in the above issue. The rep told me, twice, that the cost estimator was on the app’s home page. It isn’t. The rep suggested I call tech support and tell them to put the information back on the app. Why is this my responsibility? I still don’t know which medical speciality to contact for a MRI (radiologist? Orthopedic surgeon?). Finally, my deductibles have reset to zero, even though that is not supposed to happen until July 1.
Nothing in the app worked 1/5
Literally no functional part of the app worked. I was unable to see my member ID, claims, recent prescriptions, benefits, or anything of the other advertised options. This is no help at all if nothing about it works.
Messaging never works 1/5
Anthem’s website is bad, but this app is even worse. Frustrating to spend time typing a detailed message in their secure message option in the app only to have it say “sorry...something went wrong” and you lose it all.
Update Crashes App 1/5
June 7, 2019 today's update (8.0.303) did not fix the crashing issue. Hoped it would, even though it wasn't specifically addressed in the release notes.
May 22, 2019 update ( version 8.0.301 ) causes app to crash while opening. Have tried several times. "Killed" the app, restarted phone, uninstalled/reinstalled app, still crashes. iOS version is within "required" parameters, just a bad update.
Sub par 1/5
Information isn’t accurate at all. Log in to the actual website and it says something completely different when it comes to out of pocket max limits and whatnot.
The only real problem is... 4/5
... I haven’t found a doctor that doesn’t make you wait weeks for an appointment. Obviously not Anthem’s fault.
Terrible service and bad app 1/5
By itwontletme post
Using the app it’s always your plan does not have the message center. When I respond to Anthem’s emails I can go to the message center, often unavailable, but they don’t reply to my questions. Just terrible service from Anthem.
Super limited should be -* 1/5
This app is nearly useless! No substantive content available compared to other health ins. apps.
I thought the whole idea is to access benefits and claim info. This app falls short across the board. BooHiss :-(
Don’t bother with Tech Support on this app 1/5
When accessing my account information, I kept getting an error popping up that informed me to call the Tech Support number. The fix was not to use the app and to either call customer service or use a computer.
If Tech Support says not to use the app, what does that say about it??
Chat is useless because of poor app design 1/5
I tried to chat, but when I went to type, the keyboard completely covered the app and there was no way to scroll up to fix it. On top of that, when I hit “send”, it didnt appear to do anything so I hit send again which resulted in my messages being sent twice. I thought you had improved the app? Doesnt seem better. Seems worse.
Bad experience from first interaction 1/5
I open the app, tap into the username field, and the keyboard (apparently) doesn’t recognize it as a username/password form, so I’m not allowed the option to populate credentials from a password manager. Same behavior with the password field. Then I tap out of the fields (keyboard goes away), and after that I’m unable to bring focus back to the username and password fields and open the keyboard.
Considering all of the one star reviews stating that you have to log in each time, even when Touch ID is set up, there’s no way I’m actually going to use this considering the extremely inconvenient experience, so I uninstalled it. Note I haven’t seen this issue (can’t use password manager) on any other app or website.
Also, the app looks like a bad webview as opposed to a native app, but that wouldn’t matter if it actually worked well.
Terrible bug 1/5
First time I used this app and tried to do a pathetically simple command of emailing a doctor list, it failed no matter which email I tried to use. I spent an hour on both the iPhone and ipad versions only to have the same thing happen. So frustrating.
Disappointing first time using the app 1/5
The developer will most likely leave a useless, generic response to this. I tried logging in, as I do on my web browser, however it’s telling me that my credentials are incorrect. After reading the majority of reviews about this app, I was hoping they may have updated it or fixed most of the issues. After attempting to use the app, I can understand why it’s one of the worst medical insurance apps out there.
Better than it used to be... 3/5
More useful than it once was, but definitely still needs work. Great that my claim for such-and-such person was approved, but if it’s a doc that was reading test results, I likely have never heard of that person - should show service instead of provider, or preferably both. In addition, scrolling is awful - I’ll be scrolling down through my claims, and it just randomly jumps up or down the list. Very frustrating.
Frustrating app. 1/5
This app has been one of the most frustrating app to use. It crashes even while in the process of logging in, takes so long for pages to load and even crashes or times out before the page is loaded.
Simply not user-friendly!
Severely Broken App 1/5
Wow. This app is so broken that it’s basically unusable. Constant “something went wrong” errors when you select virtually any option in the app. The devs should be fired after multiple app updates with massive issues outstanding. The worst user experience I’ve ever encountered using an app.
This is a horribly produced application. Most features dont work as expected and its incredibly sluggish.
I have been unable to print or view EOB’s on any apple device. Have tried on IPhone, IPad and Apple computer. Just updated on my iPad and the app will not even open. Have called technical support many times and it seems like they can not make these updates to work on Apple products
Can not log in 1/5
Can not log in to the app. I receive an endless loop of “We’re here to help” pop ups where I have to keep pressing ok. Touch ID also keeps popping up. App is unusable.
Customer Chat UI issue 1/5
The customer chat feature is great but it isn’t working properly. The UI is clunky and after you’ve chatted for a few messages you’re unable to see the message you’re currently composing until you hit done. PLEASE FIX.
This app is garbage. Full of glitches. Kind of embarrassing for a company this big to have an app this terrible. Uninstalling.
No bypassing updates 2/5
I have a distain for any app that will not allow me to immediately use it for an important need and forces me to update it first. Verizon does the same thing.
Good basic information, small bugs 3/5
It’s got all the basic necessities I would need it a quick glance. It has ID cards I can access off-line without signing in. There are a few small bugs I don’t like.
The one that drives me nuts is in the claims section. When scrolling, it seems smooth. When you take your thumb off the screen, the list of claims move. #1
When you do access a claim and hit the back button, it takes you back to the top of the claims list. I would prefer it take you back to where you were when you accessed the claim. #2
Overall small irritations.
Most of the app doesn’t function 2/5
It’s ok for checking your remaining deductible and finding a doctor. But there are so many functions on this app that produces a pop up saying it doesn’t work on here. Kind of a hack job of an app, but does have a feature or two that make it slightly usable.
This app is useless. I just want to view benefits and it tells me to view them online. When I’m online, they don’t show up. Something seems strange with insurance...
FIX ID CARD LOGIN 1/5
Finding a Doctor 2/5
Every time I click on the find Care & Cost Finder, it always tells me that it is unable to retrieve the information and to try back later. At any point in time, it has the same message. I am unable to find a doctor or anything because it won’t load it for me. I could have WiFi, full bars and nothing. It’s frustrating.
Please fix that bug!
GREAT APP 5/5
By RJ VIV
I am completely shocked at the overall less than two star rating. That’s why I never pay attention to them. They are so misleading.
This is a supercalifragilisticexpialidocious app. I don’t know how anybody could possibly have a complaint about it.
Fingerprint login doesn’t work 1/5
I toggled on fingerprint login, but still have to enter my password every time. Otherwise, the app seems ok. I was able to access ID cards.
Since last update, fingerprint login sometimes works. Now it is a one star app. Should have been a zero before.
Tried to log in but 1/5
“Invalid credential...call tech support”. Exact same credentials as in a browser. I Called tech support. They Said they would transfer me to level 2. After transfer, all I heard was “thank you for calling. Goodbye.” Them I was disconnected. Way to go tech support “pros”!