Horrible app 1/5
This app crashed constantly-when I’m able to login anyway. Have called the helpline numerous times and will have them help me get in and the next login attempt fails again. If I didn’t need this in order to keep track of my medical spending etc I’d delete this app for good
Apple wallet 1/5
Please allow us to save the Insurance card to Apple wallet. This would be so convenient. Also, updating it for iPhone X would be nice too considering it came out 6 months ago.
Please write a better app 1/5
The app kicks me off all the time. I have had to re-register numerous times. When this happens I have to spend an hour on the phone to fix it. I can click on my insurance card but when I click on my wife's of my daughters it comes up once in a blue moon. When I search for a doctor it never works. Solution-go look into insurance apps that have 4-5 star ratings and do something similar or hire the person that created it.
YOUR APP IS HORRIBLE!!!!!!!!!!!!!!!!!!!!
DO SOMETHING ABOUT IT!
Horrible app which does not update with current information. Information is also not easily found and takes forever to even load any information. The only thing it is good for is if you don’t have your card on you.
great app 5/5
I see a lot of 1-star, almost didnt download the app. However, I was curious of the reported problem. I am using iPhone 6s+ ios version 11.3. The app responds quickly, no issue experienced.
Works OK but limited 3/5
The app works but has very limited features.
How about adding the ability to look up prescription prices, which today one can only do on the website?
Are you guys Nuts 1/5
Every time you update a New Version it sounds like your proud of yourself.For example Manage prescriptions and claims. Get a copy of ID Cards etc etc. But after updates it’s the same old garbage. Just look up a Doctor and change profile information. No access to I’d cards no managing prescriptions and no looking up any claims . Actually on the full website I can’t even print a temporary ID card . The catch 22 is there is no member services phone number anywhere. You mention in the back of the I’d card. But after 7-8 requests for a card I still have not received one . The App is junk the access to get questions answer is like where’s Waldo.
I wish my employer never switched from Cigna. I’m thinking of quitting my Job just to get a different insurance
“Something went wrong” 1/5
Got to the last step and it said “something went wrong.” It still sent me a confirmation email saying I registered, but I couldn’t log in. This app was on my phone for about 5 minuets before I deleted it. I’ll just take a picture of my cards.
Slow....really slow. Not worth it 1/5
Useless app for help finding doctors. Still can’t open the care and cost finder. It does give you a digital copy of your card but you could also snap a pic and put it your favorites so it is just as easily accessible. Seems easier to go online and use the website.
Definitely useless 1/5
I can’t get in anymore does not accept my log in info n when I want to change them don’t receive their email to do so
Limited functionality 1/5
There is almost no functionality in the app. It is for viewing limited information and that’s about it. You cannot download or view EOBs and the load time for loading the claims or cards takes almost 30 seconds. I have 30 seconds, but it is well above average for a 2018 app. Also, Anthem purposely designed a mobile version of the site that imitates the app and you cannot request the desktop version without getting logged out, so it is impossible to view or download an EOB from a mobile device. Terrible user experience.
Terrible UI 1/5
I've never experienced an app so terrible that I felt the need to write a review until now. It's impossible to type in a text field unless you click the field a million times to bring up a keyboard. I also haven't even been able to check a box. It's definitely not my phone, every other app works fine. Somehow they managed to mess up the simple aspect of data entry. Once you are able to even get past the login screen, it takes an abysmal amount of time to switch between different features.
Unable to create account. 1/5
By Dre T.M.
Receive vague error message when I attempt to register my account using this app as instructed by the email I received from anthem. The only way to get in touch with customer service/help seems to be their online message service but I am unable to sign in to my account so am not able to use that. Hoping for better luck using their automated phone system.
Unable to view ID card 1/5
As a new enrollee, my welcome email suggested I use the app to view my ID card, instead of having one mailed to me. So I agreed. But I can’t find any way to view my ID card. I also can’t access my account settings via the app.
Their web site is very difficult to use, too.
Complete FAIL! 1/5
What the heck?! I went through the whole process, it actually found me, only for this app to fail miserably! When I installed all of my info, including all of my security questions, all it says is that something went wrong. It doesn’t tell me what went wrong so I can’t fix whatever is wrong. My answers AREN’T wrong! I’m completely frustrated!
I’ve tried reinstalling at least four times, but I’m giving up on it. I’m deleting this idiotic app.
This app is terrible 1/5
I can only view my ID card in this app. It is the slowest app ever. I can’t even view any claim or other info on here. Pointless.
Garbage app 1/5
Good luck getting it remember that you set it up with a thumbprint. Fails to unlock this way about 60% of the time.
Nothing seems to work 1/5
I was hoping the other reviews were just to critical....they weren’t. I couldn’t get anything to work, including seeing the ID cards and locating a physician. Not sure what this App would be used for.
This app is literally the least amount of information. It would be nice to view all of my benefits or my EOC.
App works, just not for my coverage 2/5
After numerous searches for providers in the app (with none listed IN THE STATE), I finally called customer service. They informed me that this app can’t be used with the type of BCBS anthem coverage I have. So pretty useless for me!
App does not work 1/5
By NicoleJ ipod
App only spins and does not log in to site at all! I have to go to my desktop and login.
Claims showing incorrectly 3/5
The Touch ID and login problems are fixed - thank you! Claims on the mobile app are showing approved when they are in fact denied.
Still does not show updated information 1/5
By Digital Ant
Been working with anthem support for over a year on this app. For certain users, it still does not update with accurate info or show your id card.
Horrible horrible UX
They don’t care. 1/5
By Goku Buu
It’s 2018 and they don’t care about having a useful tool like a phone app. If you’ve seen the Kaiser Permanente app, it does EVERYTHING you thought this would do.
No excuses why not to have this app working properly in this day and age and with the resources of this company...embarrassing.
Also it shows very little information for Teamsters & Food Employers Security Trust Fund.
App won’t open 1/5
I try to pay my huge premium on this app, but the app just won’t let me log in, the screen goes blue and won’t load. I downloaded the other Anthem app and it does the same thing. As much as I pay every month, you would think they would make it easy to pay!
Rarely works 1/5
This is disappointing. Most times I sign into Anthem, I get a “please wait” pinwheel that never resolves, regardless how long you wait.
Tried to message Anthem through their website’s contact option, but got “something went wrong / try again later” when I hit “send.”
Help! Multiple issues 3/5
Had trouble having the profile info save. It said it sent a text to verify phone number but it did not. There is no saved number - it is still “awaiting verification” despite dozens of attempts. Unfortunately we have two user profiles set up on the same app/ phone. Need to remove one user’s info but cannot find any way to do this. Have deleted the app multiple times (which warns you will delete all I do and data and I am hoping so!) but when I download the app again, ALL our info for both users is still there. Need help from the app developer! We have two uncompleted profiles on a single app and phone because it will not accept and verify phone number and no way to really delete a user profile.
The whole reason I downloaded the app was to use the message center, but I can’t. There is an error message each time I try to compose a message.
Doesn’t even work 1/5
And hasn’t worked for nearly two years. My username and password work fine for the website, but I always get an error message for the app. Tech support just shrugs their shoulders and has no suggestions.
App is a waste of time. Stick to their website.
The app hasn’t worked for months 1/5
Basically since the first of the year, I’ve been unable to send or receive messages. Now i can’t access my card or log in with touch ID.
Piece of junk 1/5
By Mr Renato
Not working at all. Wanted to check my deductible and not working, then tried to see the ID card and not working neither. Worthless
every time i try to use the app to find a doctor or check a claim it doesn’t work. i've had it tell me there are no results when searching for urgent care. alerted me a claim was denied but doesn’t display it when i search for denied claims. it runs so slow my phone goes to sleep while waiting for something to happen. most of the time what pops up is an alert saying something isn’t working and they are working to fix it. seriously what’s the point of making an app available that is this horrible?
Touch ID issue 4/5
First of all, I really like this mobile App. Simple, super fast find what I need. It’s like as soon as I login I can instantly find my ID card via the “View ID Card” quick link. And same way to quickly find my payment info or make payment,etc. I would give 5 star but with the issue below I found, which to me is an important feature needed.
I wanted to use touch ID to log in. So I went to MENU/Profile/Login and Security to enable the Touch ID feature. To test that, I logged out of the App first, right away I got prompted with either using Touch ID to log back in or clicking Cancel to cancel the Touch ID feature and use regular login by manually entering password. If I choose the Touch ID and I got no problem log back in which is good. However if I’m done and want to completely log off, the only choice is to click Cancel, which seems to be designed to cancel the Touch ID feature. The problem with that is if I want to login again, I’ll have to use the regular log, i.e. manually enter my password. But I want to be able to log in with Touch ID whenever I launch the mobile App.
Not helpful 1/5
Minus 5 stars. You can’t even look at your claims. Then if you go on the website via phone, no way of opening the PDF claims there either. Useless app to have, just login from your computers.
Won't load 1/5
I have an IPhone 6 and this app and the other one just won't load. The app downloads and opens but won't get past the first loading screen to let me put in login details. Trash app if I can't even get to the first screen. And yes I deleted and reinstalled the app. They said health insurance would be easy. Come on Anthem, it's 2018 is it that hard to make a decent working app, especially if people's health could depend on it.
Wish I could give this app negative ratings 1/5
Wow this app is bad. I tried to use it in an office with bad cell signal and couldn’t even get my ID card to show.
Trying to find settings and to enable Face or Touch ID look under Profile, intuitive.
Want to anything really useful use a web browser. I should be able to search for a doctor in this app without turning on location services, but can I? No. I actually couldn’t get the app to eve respond to me after I turned location services on.
Perhaps I can find a different health insurance company
Useless and a huge waste of time 1/5
By A. Wellesley
I downloaded this because any time I tried to access eligible provider info. or claim status on the Anthem website, I always got error messages. Well, guess what - the app gives me the exact same error messages. Find a provider? “We are unable to retrieve your information at this time. Try again later.” (I did. It’s always the same message.” Access claim information for the past 12 months? Nope. Only pharmacy claims are listed. And, best of all, when I tried the messaging system to (a) get the information I needed and (b) let Anthem know about the bugs, that resulted in an error message, too: “Something went wrong on our end. Try again later.”
For such a large firm, they can't even have an app that works. Shocking. Says a lot about their future as a firm.
How is this app not fixed yet? 1/5
The app does absolutely nothing that would be remotely beneficial to have. You can’t view your claims one pull up your ID card. Every time I try to access the site from the web browser and request desktop site, it still forces me to the app. I will be deleting it since it’s just taking up precious space on my phone.
Literally the most useless app.
Half-baked — iPad Pro support missing 1/5
By Mr Caution
What struck me immediately about this app is the complete lack of iPad support. The viewable area is about iPhone 8+ size (with black borders around the window), and it doesn’t seem to recognize the fact that I’m using a 12.9 inch iPad Pro.
Not working 1/5
By Weight loss champion
It won’t let me register. It almost finished & said ”sorry, looks like there’s a problem” with an option to start over....
Doesn’t work 1/5
I don’t like this app ! Its doesn’t work !! Always when I try to get log in ..!!!
Thing never works 1/5
By 5 ATA
Half the time this frustrating app won’t even open...just spins and spins. If it does open the functions may or may not work. Tried repeatedly to fax my ID card to my doctors office. They never got it. DONE.
What the what? 1/5
Y’all know this thing doesn’t work, right? All it does is load a homepage. The links are slow to load. There’s no ID card. You can’t access your own profile.
I mean I have a laundry list of things that don’t work. Doesn’t anyone in your IT Dept/App Developer actually log in and try to use this thing? There’s no customer interface whatsoever. This App is a perfect waste of space on my phone. Can we at least get something to semi-resemble the pictures in the overview advertised in the App Store?
Other coverage? 1/5
The app doesn’t have a link for other coverage to see multiple plans that your in please fix and I will change to five stars!
I am sick to death of stupidly incompetent people. After using your app, it’s very apparent to me that that is all you have working for you.
Can’t Even Sign Up 1/5
I downloaded the app and opened it. All I get is a big spinning wheel. Tried reinstalling several times to no avail. This does not install confidence in me for BC/BS overall.
It takes forever to logon. Once you logon it is kind of ok.
By Troy W
* easily view, share, fax, email ID card--completely eliminating the need to cary physical ID card
* find a doctor tool is useful
* aside from two items above, the app is pretty useless; really... local food trucks have better apps
* nearly zero access to you account, so you will still be very dependent on a non-mobile-friendly desktop website
Come on, Anthem, this app doesn't come close to doing everything it needs to do. You get so much of my money, this app should be the best in the biz.
App feels like a rough draft and has much room for improvement.