Finding Care 1/5
Every time I need to look up a provider or pricing, this app doesn’t work. I usually have to wait until I can get on a computer.
Doesn’t Show Claims 2/5
This app use to show claims which was very useful. I’m not sure when this started but it doesn’t show any claims anymore.
Will not open 1/5
By Annette Marie
I downloaded the app on my iPhone 6 but it will not stop trying to download(think rotating spiny thing). Can’t get it to work. Hopefully they will fix whatever the issue because it would be very convenient.
Won’t load the “care and cost finder”. Hasn’t been able to for several months now.
Can’t pay premium 2/5
Would be more useful if you could pay your premium through the app.
My employer changed us over to anthem blue cross starting this month and it has been an all around horrible experience. I though that with this app information would be easily accessible since now I have to pay a deductible on Rx and I wanted to keep track but I can never access the app because “it looks like something went wrong.” There has never been a time where I haven’t gotten an error message. It took me 2 weeks to just be able to even make an account through the app.
No Claim History? 2/5
It would be nice if this app provides a way to view claims.
Awful App 1/5
I called support three times. They haven’t called back. It’s been 2 weeks. This is a joke.
If you like being frustrated with completely inconsistent login experiences, this is the app for you.
Was using the Blue Shield of California app for the longest time and it was stellar. Switched insurances to anthem and got this. Garbage in comparison.
App not working 1/5
For some reason the initial splash/load screen that overlays the login view just spins and spins. I’ve uninstalled the app several times, but can’t seem to get the app to load.
This App is Trash 1/5
It’s just as useless as the website. But in app form!
I don’t need support, I need an app that is simple to use! 1/5
All I need to is SIMPLY refill prescriptions! Wouldn’t you think that refilling a scrip would be on their home page?! No! You have to go through so many steps, that you won’t remember next time you have to refill a script. We use to just go through the Anthem Blue Cross website, click on prescriptions, that was it! When we went through Anthem website recently, we could not access Express Scripts to refill my prescriptions for over 2 weeks. Called Express Scripts today, stayed on phone for 30 minuets! I was told I have to use this app from now on!
Everything’s super slow, no option to sort search results, and all the buttons are replaced with emojis? The “search” button is a kiss emoji. The whole app is nonfunctional and confusing.
This app is so broken I can’t tell them how broken it is 1/5
The doctor finder doesn’t work, the message system doesn’t work, basically nothing you might want to do in this app, including provide them feedback about how broken it is, is capable of functioning. This app is an embarrassment to the entire profession of software development.
Worst app ever. What’s the point. My choices are in the menu are home and support. When you go home there is nothing on the screen but menu that leads to only those two places. Support only gives you frequently asked questions which is blank. I thought this was supposed to help me find a physician in my area not do literally nothing. Don’t download not worth the memory on your phone.
Don’t bother 1/5
It’s a waste of time. None of the app works.
Not covered 1/5
All of my claims show as not covered. When I called a month ago they said it was a known issue. Someone needs to prioritize their backlog.
Does NOT work 1/5
I would give NO stars if I could. I was never able to log in using the same info I use on the internet. I went back to the internet to log on and because I was not able to log into this app my account was locked with instructions to call.
When I called in to get assistance I was put to 4 different CS agents and sat on hold for over 30minutes.
My ID CARD IS MISSING ON THE APP. ALSO, I cannot view my EOB. Nothing works. I tried logging on the full site and keeps bringing me to this. Now I can’t access any information. Useless!!!
Even after updates the app is still unusable. Whenever I try to access anything, from ID cards to provider information, I get an error message. It doesn’t matter if I’m connected to WiFi or using cellular data, the app can’t access anything it should. Incredibly frustrating and a waste of phone memory.
I want to like this app 1/5
Responsiveness is terrible. It hangs. And I am constantly waiting. I wanted to review my coverage and see how much I had left until I met the deductible but when I selected my coverage it would take me to my ID card. I don’t need that. I have that. This could be an amazing tool.
Not very user-friendly 1/5
The app keeps giving me the “something went wrong” message and nothing appears when I click on coverage/benefits.
Garbage app for a garbage company. 1/5
A complete waste of time.
Terrible App 1/5
So disappointed with this app. I thought it would be easier to have an app rather than log on to the website but this app is bad. You can’t even get your data to match what’s on the website? Shouldn’t you have all data fed from the same location? I keep getting notifications that claims were rejected but when I log onto the website they show as either approved or pending. All of my claims show as out of network on the app but that’s not the case on the website. All of my doctors are in network. You have a long way to go on the app.
This app, as well as the Anthem site in general, is completely broke. I have an established account and have logged in in the past, but can’t log-in, can’t request info to retrieve my log-in credentials, can’t call customer support because the number they provide gives me a robot that tells me to “call the number on the back of my id” card before hanging up.
The whole reason I’m trying to sign-in/call is because I need to request a replacement insurance card.
Soooo, I guess I’m just not going to the doctor until my benefits renew in November and new cards get mailed out? Thanks, Anthem!
Anthem app review 1/5
Terrible app so many flaws cannot begin to list all of them.
Pretty Bad 5/5
This app is still really buggy, slow, and built sloppily. For instance, you can’t set up text alerts because the data entry field is broken so you cannot add a number to receive text messages. At least it’s on par with the insurance coverage they provide which is pretty terrible as well.
App does not work 1/5
By AIA Member
I have used the app successfully in the past but it froze today and will not show info. Tried deleting and reloading and that was even worse. Tried calling the number listed in another comment and that took me to anthem customer service and a person who wanted to log into my personal
Information. Not what I needed. The APP does not work on an iPhone, I already got all the info from my computer. Had a question to try to solve at the doctor’s office to show them that Anthem had paid a claim and I knew before they did but the app failed spectacularly. They were not impressed with the app or with Anthem at that point. My phone works with my other apps because I thought there might be a problem with it, but no, it is local to Anthem only. So will delete it again. Guess I should not be surprised since app only has a 1.6 rating. I am glad the insurance is way better than the app.
By Review by Simon
Only function that is working is the ID card. Basically no other function or information (claims) can be accessed via the app, which makes it completely useless.
Key information can only be accessed logging into the website.
Looks bad and does not work. This comes out of my insurance payments? Start again. This is useless. One star is too high. Deserves less.
Great app to use when cust. Serv. Is open 1/5
Great and easy app to use but only when customer service is open. I can access anything and find everything but as soon as customer service closes the app locks me out or won’t let me access anything with out prompting call service which is closed making this app useless outside of regular service hours. Avoid this app until the developer can figure out how to make an app that doesn’t need a call center to work properly.
Never works 1/5
This app is horrible! It always crashes when I search for a doctor. I have never been able to successfully use this app. DONT DOWNLOAD!
Oops! Something went wrong... 1/5
If that’s your favorite thing to read when looking for answers, then this is the app for you!
This app could be so much better if it was informative and actually worked like the Humana app we were using before the insurance switch. Ughs
This app STILL barely works. I called customer support around 3 weeks ago because I can't pull up my ID card. Support never got back to me and the app still doesn't work.
Terrible App 1/5
By A Plate
Terrible app. Instead of adding bells and whistles, work on fixing the basics. The subscriber should be able to view their ID card.
Barely works 1/5
You can’t even change the filters in the find a provider screen. Awful.
Something Went Wrong 1/5
By Deleted App 0123456789
Cannot register after many attempts. I’m deleting this non-operational mess.
New update 1/5
Does not work!
Cannot view claims anymore 1/5
I have had this app for about six months and everything worked fine until the last 60 days. I am not able to see any claims on the app. The convenience ceases to exist. Per the app I should be able to see claims for the past 12 months and am not able to. I have to go to my email and click on a link sent by anthem and then I can see a claim. I have updated the app in hopes of some resolve.
Does it ever work when I need it? 1/5
It might have worked once when I needed it. There has been a history of trying to use it and getting messages that said I need to call. This is just to present the card. The latest is that I need to download a new version before I can use it. The version is not that old. It is not a very “usable” app
App has great information if the touch would work or it didn’t freeze up. If the information on the app wasn’t good I would give 1 star due to app functionality.
Being tech savvy, this app does not deliver. I could not even get past the registration screen without problems. Calling the support number resulted in my wasted time and nothing accomplished.
I CAN’T EVEN OPEN THE APP 1/5
By Brazil, IN
This app is horrible! I can’t even get it past the swirling circles to put in my credentials. It’s always been bad but this is just beyond my tolerance.
Unable to login 1/5
Keep getting “Something went wrong” message. Doesn’t happen on mobile safari or desktop browser. I called technical support, they reset password to test it themselves. Felt shady but let them do it anyway. The technical customer service was very bad, and bad background noise. He was also talking to someone loud and laughing, completely unprofessional! Anyway, they finally acknowledged the problem and said would open a ticket and contact me when resolved. It’s been a week and still wouldn’t work.
By beyond unbelievably frustrated
All this app is good for is a digital ID card 🙄 I want to see information that actually matters like how close I am to hitting my deductible, or past medical transactions, I want to see what was covered and what was not. This app as it is now is almost completely useless.
Completely useless 1/5
Downloaded app because the anthem web portal for customers is so buggy it doesn’t work 60% of the time. However with the app you can’t submit a claim, check in the status of a claim, or view any of your benefit info. The thing is slow useless supplement to the slow broken website. Anthem seriously needs to get its tech on track - it’s an embarrassment.
Not even able to display the login page!
The website is not working either- “find a doctor“ kept loading. Called customer service said the website is not working but the app works fine, told me to download the app. What a bullsxxt！ that’s what you get when they offshore the development to INDIA! 👎
Worst App I Have 1/5
This app is great if it ever lets you sign in, which is NEVER! Then when you call the number it asks you to call they can’t help. Been locked out of the app ever since it updated as usual. It’s always “Oops Something Went Wrong” I’m over it! Get this app only if you never want to be able to use it!
Finger Print Login 1/5
By AR 754784
Update App, and the fingerprint security feature no longer works.