Needs Work 1/5
I’m not able to see my insurance ID card on the APP. A message keeps popping up saying “something went wrong” and shows different reference numbers. Last time I tried the reference number was ZC4ZWQ92.
You can’t scroll in this app 1/5
Want to expand that claim that was denied? Get the detailed information that will tell you what to do next? Good luck. You can expand sections to expose details, but they’ve broken their web containers and you can’t scroll in them.
Extremely poor experience for how much we have to pay for this service.
Pretty Useless 1/5
I can’t even find a care and cost provider, there’s no outline of my plan details...this app is pretty pointless. Fix it up and I’ll re-download and give it a better rating. I can’t even figure out how to send a screenshot of the issue online too. It’s absurd.
Wish I could give it less 1/5
With how much you charge for insurance and how much your company makes you would think you could afford better IT people.
Why can’t I view my card 2/5
By Lost all my sh*t
It tries so hard to look nice, but it just doesn’t seem to have al the features necessary. Where can I view my coverage like the app description says?
App never works. Unbelievable, considering the price we pay for health insurance. Shame on you BC
If notifications were corrected, would rate higher 3/5
By Joe G. H.
Notifications within iOS state claims “not approved” when they really are once you check within the app. Someone really should QC the code logic.
Couldn't log in.
Not working ; hangs often 1/5
Their website has not updated list of providers so I thought of trying app.but it hangs often, very slow.
Often need to reopen.
I called customer service for correct list yesterday and I didn’t get it yet so far.
The only thing that is available for me on this app is my ID card.
So basically, it’s totally worthless.
After writing an app, you might try testing it.
Worst medical insurance website 1/5
This seems like the worst website
I thought that bad star rating is because when they launch the app, must had quite a few bugs and by now it’s good but this is not the case.
This site is still very very bad.
I really don’t understand that a big company like Anthem blue cross can be so careless about their website.
We should have deep access to our insurance via smartphones/tablets 2/5
lol long subject
Work it out ASAP
Never works 1/5
Login never works, never works to reset.
Poor app to be used 1/5
I feel you are wasting money on your developers, this app don’t even work for simple way of re-set password. I don’t understand why even it’s exists if it doesn’t work.
Very poor and slow 1/5
This may be one of the worst applications I have ever used.
This app is absolutely horrible. When I first got it every time I tried to see my most recent claims it said something went wrong so I gave it the benefit of the doubt and said maybe it was a bug or the app was down. Fast forward a few days and I updated the app hoping it would help. Nope it made it worse. I still have all the same problems and now the app shrinks to only part of my phone screen with black borders around it. Don’t waste your time on this app
If no stars 1/5
Keeps saying there is an error... I have no issues logging on from my phone via web but the app no luck
Useless just like the automated, twenty step process phone system. 1/5
I downloaded the app in hopes of making things easier, since talking to actual people is like talking to a wall. They're apparently not all trained the same way because I'm given a different answer on the same topic each time. Get it together people! I tried to login, but of course, there was an error. Their system wasn't working properly so I was instructed to call the given number, like heck I will!! I'm just thrown through circle after circle with that! I wish I could give this zero stars because it doesn't even deserve one!!
Pretty sad 1/5
Unfortunately all the negative reviews are correct! Couldn’t get pass the login page!
Won’t send me a confirmation text 2/5
I’ve tried numerous times to update my contact information in this app but it keeps telling me my mobile number hasn’t been confirmed and to tap “save“ to receive another confirmation text; I do this – repeatedly – and receive no confirmation text, so I can’t elect text notifications for anything in the app.
Navigation is clunky - tapping buttons that are supposed to take you elsewhere often just reloads the page you’re already on, etc....the app just doesn’t seem to have been tested and found ready for release. A shame as my recent experiences with Anthem’s customer service have been stellar; I’d like this app to be keep up that good work, but it doesn’t seem to be able to yet.
This app is terrible 1/5
By Devin Marxo
This app is complete trash ! I haven’t been able to log on in over a week and when you call tech support like it tells you to they are no help at all !
Constant errors. Won’t load or login despite reinstalling. Can’t pull up your insurance card unless you login. Crashes constantly.
Needs work, frustrating 1/5
Needs a lot of work. Customer service always directs me to the app but a lot of the time there’s some reason I can’t login or the app isn’t working and I’m usually at a doctor and need info so it’s frustrating
Very glitchy. Never works. Slow. 1/5
By HG A1
Always tells me to try again later or there are errors. Or I have to tap my screen 5 or more times to insert a cursor. They always respond with “need help. Call our 1-800 number 9a-5p”. That’s not a solution for the ineffective app so just don’t make an app if you’re not going to make a functional one. Right?
Okay. I updated my review since I am able to sign in now.
can’t connect 1/5
Says it can’t find a signal. Garbage app.
Additional star for iPhone X 2/5
Adding an additional star for finally supporting iPhone X, 6 months after launch.
Now let’s see some current iPhone usability.
Sorry Something Went Wrong! 1/5
Maybe it’s just me, but when you’re told you have access to health insurance at the touch of a button you expect it to work like you’re told! Maybe I’m just tired of empty promises! Every time I try to log on I get told something went wrong! I call the help line they reset my password and even they have issues opening the account and encounter the same error that says sorry something went wrong. They eventually fix it for all of 20 minutes and then we start the circle again. It’s never ending so sorry anthem but I’m pretty sure at this point the thing that went wrong in this equation is you!
App doesn’t fix a broken company 1/5
By Awe$ome Bob
Nothing but issues and mistakes by Anthem. Delay delay delay is the company motto.
Slowly improving ... 3/5
Latest update on June 26, 2018:
I’ve upgraded my rating based on you finally supporting iPhone X and FaceID.
Most recent prior comment:
I log in to see if my benefits cover a specific type of specialist or service. I touch MY COVERAGES. Nothing about benefits. The SUPPORT page mentioned that the app doesn’t yet do this. Seriously? The app does not support such a fundamental service?
The latest update (April 17, 2018) finally added Face ID. That is much appreciated since I had stopped using the app when forced to type in my unique and randomly generated strong password. So I added one star to my rating.
As for functionality, the shortcomings have been well documented in other reviews listed herein.
This app is slow and lousy! 1/5
I tried to use this app’s care finder feature and it has a big glitch! This app is terrible and a total waste of time.
App looks pretty but is suuupppeeeeerrrr slow 2/5
By Jetleah C.
It’s slow like the sloth guy at the DMV in Zootopia.
Terrible - does not function 1/5
Almost nothing works in this app. The best feature is the insurance card and that is the ONLY thing that works.
This app is useless. You can’t access any important information- plan/policy, amount of deductible used, claims, benefits, coverage, etc... To me you should not have an app if you can’t provide minimal information. It has been like this for years with no improvements. Not even with a one star rating. Oh and when you call for customer support when you can’t find what you need on the app, the people answering the phone can’t help because they can’t access your account because they can only access national accounts, but yet that is the phone number that comes up when you google anthem customer service. They told me I need info off my card, but I can’t get my card because it’s in the app that doesn’t open. Awesome customer service- not! Don’t waste your time.
If I could rate 0 stars I would. This app never works and when I called, the “IT guy couldn’t help”. Why have an app that never works?
Waste of an app! 1/5
May be good for finding care when you’re out of town, but no access to your account info for progress toward deductibles, HSA accounts or anything else that would be useful to know. A waste of space on my screen
The worst app on my phone 1/5
This app has BY FAR the worst UI of all 206 apps currently on my phone.
The designers just completely threw out all mobile UI paradigms of the last decade, making it totally obnoxious to navigate this app.
And for what?
Worse yet, every single action has a full screen spinner for no apparent reason. If your app menus are SO slow that every transitions needs a loading animation You Are Doing It Wrong.
Also, all of the links in the “About App” section are broken. Nice!
Glitchy UI 3/5
So this app is interesting. It doesn’t fully support iPhone X which you can tell from the black bars. But it does do FaceID, which is odd.
Additionally I’ve seen some graphical glitches when scrolling on the card screen. It suffers from the top navigation bar still leaving empty space above it so you can see content scroll past the top empty space.
It seems like you have enough real iPhone X to test FaceID. But you don’t need a physical device to fix the glitchy UI.
Awful App/Website 1/5
The app rarely works always show a screen to call customer service. The website site is just as bad. All these people that buy insurance through your company deserve a functioning app and website especially with the amount of money that is brought in annually and profits earned. Sad sad at least they could make getting information a smooth process. Fix the glitches!
Jill M. 1/5
By McArthur J
Worst app ever, literally. It does not work. Every button I click tells me to just call them....why even have an app? Why am I paying so much a month for them to not have this accessable to everyone...don't even have an app then and just take our money, like insurance companies do. Hate it.
It seems that insurance scams everything from payment to using an app......worst service EVER 🤬🤬🤬
Because it used to work, I give it one star 1/5
Now it's a cycle of "We're here to help" and login. With a single TouchID prompt and an unknown error message thrown in. Thanks.
Pls fix! 2/5
Every time I try Logging in it gives me a pop up I’ve tried plenty of times and when it finally lets me login it kicks me out
Just as useless as their other app 1/5
Can’t login, just prompted with a request to call their 800 number. Can’t find a doctor, see coverage...nothing.
Extremely slow and poorly built app 1/5
I was really hoping that a big organization such as Anthem would invest in a useful and functioning app especially for those on the go and younger clients but I was completely wrong. I am sorry to say that this app is shameful. They need to learn from Kaiser. That app, although not perfect by any means, is one hundred percent better than this!
Extremely outdated 1/5
No support for iPhone X
Edited on 5/17:
To the app developer: I am not going spend my time to go through the automated phone line just to give you advice on how you can make your app better. You are the developer, you figure out why your app has a score of 1 out of 5 on Apple App Store. If you can’t figure that out then you shouldn’t have your job title.
Apple Wallet 1/5
Really? I can’t put the ID CARD in my Apple wallet? 21st Century???
Worst app 1/5
Hey BCBS! I know you guys are so filthy rich that you have the resources to make this app— at the very least— functional. It’s so incredibly slow... and not intuitive at all. Needs MAJOR improvements (like our overall healthcare system).
Waste of time 1/5
What a waste of an app. Login to view a new claim that I got an email about & the only thing I can do it get my ID card. Complete lack of basic functionality.
Never works 1/5
This app is terrible, I downloaded it so I always had my insurance card and my kids so I didn’t have to keep them all in my wallet.
Every time something happens and I end up in urgent care I can never access the cards
When I try to send an email within the app to let them know that feature is also always broken.
Needs a ton of fixes to actually work.