Worst. App. Ever. 1/5
After being on hold with customer service forever, I was told to submit my claims via the app. What a joke. I have had the app on my phone for a year, but rarely try to get on it because 9.9/10 times it gives me an error message when trying to login with the CORRECT login information. Irritating.
When this app works, it’s just ok. But it NEVER works. Spent half an hour on the phone with tech support and it did NOT fix the problem. So very frustrating!
Never works 1/5
This app is useless. You’re never able to login to your account. Delete the app it just takes up screen room on your phone. Waste of time.
Too many errors 1/5
I can’t log in much of the time due to errors, even right after an update.
Anthem BCBS App is USELESS 1/5
The purpose of the app is to help Anthem BCBS members outside of the US, but when you agree to “Allow” it to access your location, you get an error message and a prompt to call a number in the U.S. What a JOKE!!
Your app is terrible 1/5
This app never works for me. Today I needed to show my ID at a doctor’s office and your app said I had to update to the latest version and would not open. Of course I had no signal so it did not work. This never works when I need the app to do something for me. Please fix it. The idea is great but the programmers you have are not good.
Login is USELESS 1/5
Every time I use the app some authentication process requires a password reset, email verification cycle. I’ve gotten caught in this cycle, which repeats multiple times, and never was able to login. From a security standpoint, I guess it’s good because I couldn’t imagine a thief wasting as much time as I have messing around just to check a bill! Probably the worst app I’ve ever used. Bring back paper billing- no useless authentication to walk to my mailbox.
LOL Can’t even log in 1/5
Like most interactions with health insurance in the US, this app is a giant joke.
Do not even try 3/5
Do not even try to use this useless app
It literally doesn’t work 1/5
Their website doesn’t work, the app doesn’t work. It “fails to retrieve my information”. If your app and website don’t work just take them down and tell me i have to call so I don’t have to waste all this time trying to do it the way that works best for me.
It’s severely flawed 1/5
My app keeps forgetting my Touch ID and my password. I keep getting locked out. Anthem tech support is no help. They just tell me to reset my password. THAT IS NOT THE PROBLEM! There seems to be a huge problem with listening too.
Appreciated but needs a lot more features to catch up to what Im used to with an Insurance app 1/5
By Must for Droid converters
Cant access PCP information. Nothing more basic than that.
Service is incredibly slow and crashes often. Provider search is buggy, cumbersome, and doesnt even let you make a provider selection for your network or PCP or anything. Literally just a directory.
If you need to access your insurance card, it’s handy. Finding pharmacies is reasonable but I cant set a favorite. Again, just a directory. Not integrated with anything personal.
Crappy app!! 1/5
After trying to register, it says I have an account. Trying to log in and I am unsure of my password, so I try to retrieve it. Then it tells me I need to register... NOT WORTH THE HASSLE!!!
Been trying to log in to anthem but seems their server is for repair?? it shows technical support everytime i log in
What you’d expect from Anthem... 1/5
Messages don’t display correctly. The find doctor feature is stripped down (and! Also doesn’t give accurate results...nearly every doctor listed doesn’t take the insurance Anthem says they do). Sometimes I can’t login at all, tech support doesn’t know why. I just don’t understand why they wasted the money to build this.
Very limited functionality and usefulness than expected 2/5
I only find my Rx claims, electronic ID card and messages, nothing else. Somewhat disappointed that I still have to be on a full computer to get what I need from this.
Don’t download - can’t get past login 1/5
As another reviewer mentioned, you cannot even get past the login screen; you will be facing the spinning wheel of death. I have never written a review of an app, but this one is so bad that I think it’s worth my time warning others not to waste theirs.
Hi Anthem, as a UX designer, and I understand there could be a lot of issues due to resourcing, priorities, bugs and whatnot, but in the meantime maybe take down advertising your app on the web until at least a user can login? This is not very MVP...
Ridiculous App 1/5
First of all this is an exceptionally slow responsive app!! No matter what you are looking for it comes up with “go paperless?”!!!! I currently get my meds thru a mail order. Anthem Blue Cross will not allow me to access their app but yet I can’t see my orders on this app!!! Grrrrr!!!! Very frustrating!!!! And you wonder why you have mostly one star rating?? You are not user friendly nor any kind of friendly!!!! Who wants to call & stay on the phone with insurance companies???? I spent 4 hours on the phone trying to set things up on my phone & it’s still not working!!!! You are not worth it!!!!
Terrible app 1/5
Besides accessing my ID card, this app is useless. Developers haven’t been thoughtful in their concept of what to include for members, and need to build something that actually works. I’m so disappointed, and their website isn’t much better. I hope Anthem gets with the times and develops an app that is actually helpful, like Kaiser has already done.
Never Worked 1/5
This apps hasn’t worked ever. I couldn’t find a single care provider, even I choose “browse all”.
Works reliably, when you don’t need it 1/5
By JJ Dives
This is an amazing app. It works GREAT, at home. When you are actually in a doctor’s office and need to use it, it does not access anything. It’s pretty astonishing how reliable that pattern is.
One drastic improvement they could make is to enable you to put the ID cards in the Apple Wallet. I’m sure they aren’t there owing to some misguided security thinking. I can see how someone who fails to grasp basic security concepts would consider it totally sekurez to have them accessible behind FaceID in the app but really insecure to have them accessible behind FaceID in the wallet. It’s that kind of thinking that led to the epic hack of Anthem when they leaked all the data they now try to protect, after it already leaked.
Don’t bother 1/5
If I could give this less than one star I would. The interface on this makes it useless. Who did you make this for? Not the actual users obviously
I’m not a dinosaur so I don’t have a bad review 5/5
By Happy as a baby
The app does not take 47 minutes to open. It’s probably your internet service dude. 🙃 anyways the app works great and it’s easy to use for the younger generation. I can access my in-network doctors efficiently. I love that I can use my thumb print to open the app. I have quick access to my medical card. It’s really to use if you know how work a phone.
Nice app, my only complaint is not being able to add my card to my wallet app. Is this something we could possibly get in a future update?
Just added and immediately deleted as it stated quite categorically that I had no claims over the past 12 months! Which is complete nonsense. So what’s the point of this app, if it can’t even get basic data right!?
Worst app ever 1/5
My passwords are never accepted so I reset them and they still don’t work. You call customer service and all they say is “well it works on my end” then they reset it giving you a temporary password which works to get you to the page to create a new password then from there the password takes once, then you click to navigate the app and it makes me re-login and, you guessed it, the password doesn’t work from there.
Useless app 1/5
Search never works: whatever I look for always ends up with same result - sorry, there are currently no results. Same with your web search. Most unprofessional service I’ve ever seen!
Everything is very helpful except I’m having problems sending messages ...
App never loads 1/5
It doesn’t at all load. I’ve tried it on four devices. I’ve spoken to their tech team about it too but no one seems to care. It’s really a shame since their website has a lot of problems too
If notifications were corrected, would rate higher 2/5
By Joe G. H.
Notifications within iOS state claims “not approved” when they really are once you check within the app. Someone really should QC the code logic.
Downgrading as the dev response was to offer me tech support instead of actually testing their Boolean logic again for context in notifications.
Glitches and Freezes 1/5
Very poor app. Does not load and glitches in the search bar.
Can’t even login - Don’t Download! 1/5
This app is useless as of September 1, 2018 since for at least two years, every time I have tried to log in to use the app it doesn’t work. After multiple attempts today trying to login because I never received my new insurance cards I gave up and decided to try and download their other app which reviewers have said doesn’t work either which means most likely I will have to go to their terrible website or worst of all, call them.
Worst insurance ever! 1/5
App is one of the worst I’ve ever used! It keeps asking me to contact their 866 number when I tried to login. Then they are closed weekends and closed early on weekdays.
Customer service is also worthless! They’re not even open on weekends. And then when you call Pharmacy dept. they are so lazy keeps transferring me to other dept. even though my question is related to pharmacy. I really hate this insurance company.
This app is so slow! Why can’t I view my HSA balance?? It used to be so handy now it’s useless since the update! 😡
Not easy to locate a lab 1/5
By apple app nickname april 2018
A bit surprised to find a long list of central labs that required me to call for a location as opposed to actual labs in my area that are in network. The app may be marginally useful but I haven’t figured out how yet. For basic functions that I’ve tried it is not effective or efficient. The emailed list of labs I sent from the app matches the ones that shows up on the app, so not helpful either. Pretty sure Aetna app didn’t have issues with this type of thing.
Useless App 1/5
Anthem website does not work on an IOS system. Downloaded the app, thinking I would have better results. Sat here for 1/2 hour watching the status spin, haven't been able to login.
Needs Work 1/5
I’m not able to see my insurance ID card on the APP. A message keeps popping up saying “something went wrong” and shows different reference numbers. Last time I tried the reference number was ZC4ZWQ92.
You can’t scroll in this app 1/5
Want to expand that claim that was denied? Get the detailed information that will tell you what to do next? Good luck. You can expand sections to expose details, but they’ve broken their web containers and you can’t scroll in them.
Extremely poor experience for how much we have to pay for this service.
Pretty Useless 1/5
I can’t even find a care and cost provider, there’s no outline of my plan details...this app is pretty pointless. Fix it up and I’ll re-download and give it a better rating. I can’t even figure out how to send a screenshot of the issue online too. It’s absurd.
Wish I could give it less 1/5
With how much you charge for insurance and how much your company makes you would think you could afford better IT people.
Why can’t I view my card 2/5
By Lost all my sh*t
It tries so hard to look nice, but it just doesn’t seem to have al the features necessary. Where can I view my coverage like the app description says?
App never works. Unbelievable, considering the price we pay for health insurance. Shame on you BC
Couldn't log in.
Not working ; hangs often 1/5
Their website has not updated list of providers so I thought of trying app.but it hangs often, very slow.
Often need to reopen.
I called customer service for correct list yesterday and I didn’t get it yet so far.
The only thing that is available for me on this app is my ID card.
So basically, it’s totally worthless.
After writing an app, you might try testing it.
Worst medical insurance website 1/5
This seems like the worst website
I thought that bad star rating is because when they launch the app, must had quite a few bugs and by now it’s good but this is not the case.
This site is still very very bad.
I really don’t understand that a big company like Anthem blue cross can be so careless about their website.
We should have deep access to our insurance via smartphones/tablets 2/5
lol long subject
Work it out ASAP
Never works 1/5
Login never works, never works to reset.
Poor app to be used 1/5
I feel you are wasting money on your developers, this app don’t even work for simple way of re-set password. I don’t understand why even it’s exists if it doesn’t work.
Very poor and slow 1/5
This may be one of the worst applications I have ever used.