Extremely outdated 1/5
No support for iPhone X
Edited on 5/17:
To the app developer: I am not going spend my time to go through the automated phone line just to give you advice on how you can make your app better. You are the developer, you figure out why your app has a score of 1 out of 5 on Apple App Store. If you can’t figure that out then you shouldn’t have your job title.
Apple Wallet 1/5
Really? I can’t put the ID CARD in my Apple wallet? 21st Century???
Worst app 1/5
Hey BCBS! I know you guys are so filthy rich that you have the resources to make this app— at the very least— functional. It’s so incredibly slow... and not intuitive at all. Needs MAJOR improvements (like our overall healthcare system).
Waste of time 1/5
What a waste of an app. Login to view a new claim that I got an email about & the only thing I can do it get my ID card. Complete lack of basic functionality.
Never works 1/5
This app is terrible, I downloaded it so I always had my insurance card and my kids so I didn’t have to keep them all in my wallet.
Every time something happens and I end up in urgent care I can never access the cards
When I try to send an email within the app to let them know that feature is also always broken.
Needs a ton of fixes to actually work.
A disappointment. 1/5
I don’t like writing negative reviews. I’m not a negative person. I want to be objective here, so let’s do that. I’m the CEO of a very small startup. My company pays on average $500 per W2 employee per month for health insurance. For me that’s $2000 per month.
I’m paying you $2000 for people in their late 20’s and 30’s who are in GREAT HEALTH, and THIS is the product you give us? As a startup founder, I could never give my customers a product like this in good conscious.
I don’t know what type of red tape your dev team has, but I hope you empower them to improve this product.
Slowly improving ... 1/5
I am again downgrading my rating. I log in to see if my benefits cover a specific type of specialist or service. I touch MY COVERAGES. Nothing about benefits. The SUPPORT mentioned option states that the app doesn’t yet do this. Seriously? The app does not support such a fundamental service? Your benefits is the basis of all health insurance coverages. This app is seriously incompetent. I’m a seriously poor 1.6 rating is deserved.
The latest update (April 17, 2018) finally added Face ID. That is much appreciated since I had stopped using the app when forced to type in my unique and randomly generated strong password. So I added one star to my rating.
But the app still does not utilize the full iPhone X screen. I believe it is the only app of the hundred or so I have that does FaceID, but not the full screen of iPhone X. I did add one star. But still needs improvement.
As for functionality, the shortcomings have been well documented in other reviews listed herein.
Bad in every way 1/5
I’m surprised that Anthem lets this app represent their brand. It’s total garbage. They obviously have the resources to create a good customer experience; they’ve just chosen not to.
Doesn’t work very often 1/5
By apple app nickname april 2018
Was hoping to leave the ID card at home and search for doctors from the app but unfortunately it works so poorly it’s not worth the effort.
This app is bad 1/5
May be the worst business app I’ve seen. Nothing seems to work. Repeatedly putting in simple things like phone number for text notification is broken. Won’t send validation message. Can’t view key information even if I’m lucky enough to get “in”. Get some help.
Nice idea 1/5
Nice idea for an app ... but NOTHING functions. Every option I select I get an error message “we’re working on it”. Basically, this app is useless. Too bad it doesn’t work.
Utter garbage 1/5
The only app that get progressively worse with each update. Matches the quality of the insurance company
App is pointless 1/5
All app does is says welcome and has a help option as well as a find a doctor. Literally does nothing it says it does. Cannot see my claims, I’d card, or anything else.
No ID card? 1/5
By Retired Loser
You only had one job - display my virtual insurance card. Fail. App won’t even open.
Does this app even work ?
4/6/18 UPDATED AGAIN: GARBAGE/UDATED APP BEHAVES THE SAME WAY 🤬I’d give it ZERO STARS 1/5
4/6/18 - just got off the phone with tech support. Guess what...if you pay for one of their Medicare plans, you can’t use their apps. REALLY??? Why don’t you do folks a favor and just say that in your app description. A simple sentence would have saved me hours. HOWEVER, the tech never addressed the issue that I couldn’t even try to sign in. Once you get that bug fixed, you could just give a message that Medicare enrollees aren’t worth your time!
This piece of garbage won’t even get past the login :( All I get is that ‘working on something’ indicator...spinning round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round
Here’s an idea...FIX IT!!!!!
Pretty Useless 1/5
I can’t even find a care and cost provider, there’s no outline of my plan details...this app is pretty pointless. Fix it up and I’ll re-download and give it a better rating.
It’s so bad don’t download 1/5
Takes forever to download and when it does, if you start using it it kicks you off and you have to open it again. You’ll probably get faster service talking to a insurance specialist, although I haven’t ventured into that option for obvious reasons.
Info doesn’t match up. 1/5
I have tried dousing the app and it just isn’t user friendly. No easy way to communicate with BCBS, and my claims information doesn’t add up. The actual website shows my claims over the last three months, but he app says that I haven’t had a claim in the last 12 months. Not a very reliable app. As well organized as the healthcare industry itself.
Terrible app 1/5
It takes too long to load each page and after waiting so long it crashes repeatedly.
Claims upload not available 2/5
By One way please
While I like that I can look up past claims, there’s no filter and no Touch ID. Currently, I am trying to upload a claim. That isn’t supported on this APP.
When I go to the full website and login on my mobile phone, it just throws me over to the APP—which doesn’t support what I need to do. It doesn’t even ask permission.
Please get these three things fixed—uploading claims would be my first priority.
Not as good as the competition 2/5
By Major Ursa
There is no offline access to your ID card. You can’t view your claims. TouchID doesn’t work right away. It’s also really slow.
Worst ever 1/5
By Cyanate drugs
No stability, claims info. erased, message function just doesn’t work.
JlWhitten, in response to your review 5/5
Dude, give people sometime to adjust to the ever changing world of technology. I’m sorry, your highness, they’re a medical institution not an Apple gig squad. Really?
AWFUL!!! App is useless. Great idea!!! Have a link on app to get to full site! There is no information here....Need to be able to have more access to my information and not have to log in in a computer. Deleted the app but still directs me back to it.
Worst App Ever 1/5
This app does nothing. It has useless features and is not helpful in any way.
Can’t login 1/5
Rejects my anthem.com credentials ...
(If it works) 1/5
If it decides to work, it’s not too bad. That’s only if it decides to work. Takes a long time to log you in (if it wants to). It’ll boot you out and recommend you call customer service (if you can actually talk to them). The app developer needs to do a lot more troubleshooting on this app.
Getting around the app is ok, not great but ok. You’ll need to play around with the menus to figure out where you need to go.
If you can't log in, what's the point of app? 1/5
An app to keep up on your insurance services, to access your membership info (ID, group #, etc.), and to submit support inquiries... sounds great, right? NOPE! Not when it comes to the Anthem Blue Cross app!!
Why? Because you can't even log in!!
Opening the app, you're promoted to enter username and PW (like any other app) and hit "submit," which should then let you in, giving access to your info. Well, that very basic part of this app is a complete failure! Attempting to log in just pulls up a message saying something like, "We're always here to serve you... please call membership services at the following number." But even that is a lie... they're not "always" there to serve you, because calling just brings up a recording saying to call during business hours (and even those are super inconvenient: M-F at times when most Americans are busy at work and unable to waste time dealing with their inept insurance company for hours on end).
This is a failure of basic app design 101... I'd be more forgiving if some features within the app were buggy, but simply not having the capacity to even log in is straight-up unacceptable!
The somewhat good news is that the Anthem Blue Cross website itself can provide some of the information/capabilities one would be seeking from the app, but even this site is buggy in places... for instance, printing a copy of my insurance card directly from there today proved impossible. Luckily, I found a workaround by taking a screenshot of the card and cropping out the rest.
This is 2018... having a functional app is no longer merely an aspirational corporate goal; it's a fundamental requirement of the times. A multi-billion private enterprise that we must engage with as Americans living in a country without basic healthcare for all MUST do better by its customers to survive into the future.
Insurance companies writ large are awful to deal with, and that fact will be a major factor their ultimate undoing. Voters are already sick (at times, even literally "sick") of our current healthcare system that's been designed and maintained primarily by these companies' well funded lobbyists, and sooner or later, the legislators purporting to represent us mere citizens will have to catch up to this present unfortunate reality or there will be grave consequences for both us (the American people) and those elected officials who've ignored this issue for far too long. Something's got to change; let's just hope it comes soon...
How wonderful 5/5
Wow guys amazing job with this wonderful app! I love how it takes 47 minutes to open up! That's exactly what I needed. Thank you so much for making this super "easy" just like paying more for health insurance - that I am required by law to have now in order to pay for other people's health insurance. But hey, I love paying for other people's laziness! (Excluding old/disabled people, they really do need help... seriously that's fine.) What a fantastic system we have! Enjoy my money! Also good job on the app.... sarcasm intended in case you're a worthless no good lazy piece of garbage that leaches off of regular working Americans. Two thumbs up!!
Can’t use mobile with my plan 1/5
So I downloaded the app, registered and created a password on the app from my iPhone. I then tried to sign in and it wouldn’t let me proceed because I “wasn’t authorized to use mobile!” I called their tech support and was told “my plan doesn’t allow for mobile access!” This makes no sense. I just switched from Blue Sheild and had no problem getting mobile access! Stupid!
By Trying to track progress
This app constantly shows and error message and is as slow as it gets. I never am able to change my settings as a result.
Can’t look at claims, change or even look at my account info and there is no search bar. Horrible app
Useless App 1/5
I tried several versions and they all tell me I’m not set up and to call Anthem. When I called they told me they don’t have an app yet! Most of the time the app won’t even open.
If you could give it zero stars you would 1/5
What good is an app where the login (yes, the login!) does not even work? And that has opening messages like: "We are here to help! Our app is not working right now." Hilarious and sad at the same time. A disgrace.
Why put out an app that is sooooo flawed
“Hmmm... Looks like something isn’t working. Please give us time to fix it. The try again.” 1/5
By Kao Saelee
App installed for a week. Completely useless. Always errors out with “Hmmm... Looks like something isn’t working. Please give us time to fix it. The try again.”
Seriously? This from a semi-professional health services insurance organization.
App won’t open 1/5
Completely useless 1/5
Unbelievably painful... really of no use for anything except maybe having access to a copy of your insurance card... no access to lists of doctors, your claims etc. A true disappointment...
Loading issue 1/5
By Hello upset gamers
I can’t log in. Even after I restarted the app and my phone. The app stays on the loading page. Those circles keep spinning and taunting me....
I tried... 1/5
One hopes things will change. I downloaded this app with hope the developers were reading the overwhelming feedback that there were things that needed to be addressed. One would think an app rating of 1.4 would be reason enough. Sadly, this is not the case. How is it possible to ”fail” when it comes to sending a message to my insurance carrier? Unless this app was developed for free, Anthem you are either not paying attention to the feedback or ok with spending our money on something that does not work. Either option is unacceptable.
More disappointment. 1/5
App locks up when I need it the most, trying find local in-network coverage for a sick child. Try resetting the pw, nope. Call the help line we’re here M-F from 8 to 8ET, yeah well this is 5am on a weekend. Thanks for nothing Anthem! A crappy app from a crappy company that offers crappy coverage, but hey my employer saved a bundle! I miss UHC.
By Mathew Cordova
If I already had my member number why would I be using this app to get my member number?
As the IT portion of anthem is in my home town I interviewed lots of there “Engineers” trying to leave. The poor performance, design, lack of features, and the ones it does have not working is no surprise.
Your company makes enough money to hire competent application developers. Yet you hire ladder climbers, CIS degree holders and not CS majors, and under pay. These poor IT choices are representative of the quality of application your company has provided to its members.
This is a simple application any CS college grad could make in a day or two, yet some how it rarely works and take 30-60 seconds to load. That’s a pretty lenient SLA you have there.
Use the website, it’s not much better, but it does work more frequently than this.
Oh and I’m a software engineer for NASA. I may know what I’m talking about.... occasionally
How do you make something so awful... 1/5
Please either find new developers or fire the company you’ve contracted to create the app & mobile site. Your latest update has done nothing to fix the constant errors that pop up when you try to do ANYTHING. Literally this app is completely useless. What a joke of an attempt by one of the supposedly biggest health care insurance providers in the country.
Doesn’t work on my iPhone 6plus 1/5
By Gail Browne-McDonald
App never opens. Tried deleting and re-installing but get the same response ( or lack thereof) just the spinning circle of wait
So slow... 1/5
By American user sick of ads
This app takes so long to open, it has no use. I can go though safari faster. I just need something with the ID card that loads quickly. Anthem just make the app fast. No idea why it is so slow and has all these useless graphics.
And while you are at it, make the ID card the whole screen and rotate with the phone. It really is not hard to develop an iOS app. Kids can do it between classes. Get rid of your development team and start over.
I am and have been a health insurance broker for 25+ years. This simply means I represent EVERY health insurance company in my home State.
The ‘Blue’s’ (like ANTHEM) are unique. Each State has their own but they all fall under the Blue Cross and Blue Shield Association.
I represent several different ‘Blue’ insurance companies. ANTHEM may be the absolute worst I have ever worked with.
I represent employers when they decide what insurance company and what plan(s) they will make available to their employees. I have my clients and their employees contact me after I have asked them to try to getting their problem solved by calling the “800” number one time.
Guess which insurance company I represent that I get 2x the number of calls from my clients with problems that Anthem simply ‘blows off’.
This finally takes me to their App. Go ahead, try to communicate with them securely via his app - for example: let’s assume you are still covered by ANTHEM via COBRA. You will email, call, etc - you will NOT even get a response 50% of the time, conservatively.
Don’t choose this company and that will result with you not having to worry about this crappy app!
What a Piece of Junk App 1/5
App freezes and you can’t even log in. Another example of why health care in this country is a f-ing joke.
An app that doesn't let me login 1/5
When basic things fall off the app is fairly rated