Typical Insurance Company 1/5
They have no issue taking your money to take in massive profits but can’t even produce an app that functions properly.
Absolutely horrible 1/5
Trying to find a new primary care physcian. They list doctors who are no longer accepting patients or are not family practice.
From there the app is constantly going back to the home page. It’s rather annoying to scroll through 20+ doctors, then have the app essentially go back to its home page.
Poorly designed and poorly executed like everything Anthem does. Why on earth they continue to give their CEO raises while they services go down hill is beyond my reasoning.
Barely works - Deleted it within minutes 1/5
Just got it to find out if a doctor I want to see is in-network.
The app closed randomly several times. It wouldn’t let me search any doctor - the link didn’t even react when I clicked on it. I just went to the internet browser to find out instead. Deleted the app - it’s useless and too buggy.
Great idea, but it doesn’t work at all. Don’t waste your time unless they fix it.
Won’t accept password 1/5
By Athens Ga
I can access my account through my computer browser but the same login name and password won’t work in this app. Deleted the app, reinstalled it but same issue. And yes, I double, triple checked my spelling and letter case to make sure there was no typo.
Used to work some time ago but not anymore. Ended up just deleting the app.
This app WOULD be a fantastic resource, except that it’s incredibly glitchy, and has very outdated/incorrect information.
Keeps logging you out 1/5
If I could give no stars I would. That ap is worse than the last one. If you can stay logged in long enough it Keeps giving message -we here to help please call us at xxx-xxx-xxxx.- purpose of logging on is to avoid calling. Do not recommend this to anyone. Absolutely the worst!
Minus 5 star 1/5
By priceline Victim
If possible, minus five star!!!
The only thing worse than this app is Anthem’s website. Worthless.
Impossible to log in 1/5
Title says it all. Tried uninstalling, reinstalling. No problem logging in from the computer (except the provider finder feature will not work on the computer, which is why I was trying to use the app).
Just gets worse and worse.... and worse yet again. 1/5
By dr dpz
Is anybody at Anthem paying attention?
The 3/30/19 app update did not fix the crashing on startup. And now the 7/2/19 update hasn't fixed it either.
Newest update (12/19/18) did not fix the constant app crash on startup that began with the 11/2/18 update. The app had been working fine for several months prior to November (after several updates since 2017 finally fixed other issues.
Customer service is useless. They give you a case number and you never hear back from them about progress or solutions.
Easy to navigate 5/5
By Yolanda Lampole
Not sure why this app is rated so low, but I love how easy it is to use and navigate. I was able to immediately open and see everything I needed to see, and access my insurance cards with ease when I needed them. It does exactly as it should.
Nothing is able to assist 1/5
The app is not working. Why update if you can’t work it? None of the information I need is available. Terrible job
Useless update 1/5
Presumably this update includes change of the pharmacy affiliate. Every one of the click ends up with error message. Some commands went through but many didn’t. They need to update/fix this update very very soon.
After the update... 4/5
So it is June 29th, and I was not very happy to see all the negative reviews. Then I noticed that an update was released a day ago, so I took a chance and downloaded. My experience was exact opposite of previous reviews. Seem less log in, all my family listed, with current claims and status. Balances all correct. The improvements on the update must have really made a difference.
I would have offered 5 stars, but they only provide you a high level review of benefits. I was looking for granular details, of which they only provide a link to their website.
Overall, a time saver and glad to have this information at my fingertips (especially as I am currently sitting in the ER room of an in-network Hospital)
Very bad app 1/5
By nandu nini
Why do I have to login every time I update the app (i.e, every couple of weeks!!)?
Buggiest app ever. Wish more of the options worked. Get lots of errors when using it.
Cannot access anything! 1/5
By g higa
I down loaded the app, but everything says you cannot access this from here! When I tried to access my profile information, “sorry something went wrong” is the only message I got for the last 2 weeks. I called technical support. For 30 min they walked me through it, and said she can access the information, but that didn’t do me any good, since I couldn’t. Even after deleting and reinstalling the app. no change. Don’t waste your time!
Almost none of the information you need is available on this app
Not working 1/5
I ignored the bad reviews and downloaded it. It crashed immediately after opening. I have never had this experience before! Delete/re-install/reboot - same story.
DOES NOT WORK 1/5
This app does not work, you cannot Find a doctor or find care. It only gives an error message. Worst of all, I’ve been talking with their “customer service” since February and they still have not done anything to fix it.
Waste of an app and space on my phone 1/5
This app is good for nothing, why off an app if it doesn’t do anything
I had blue cross before anthem and the app was very informative and helpful. Take a lesson and make this app worth the space it takes on our phones
This app does nothing and provides little to no information. Extremely disappointing.
Wow!! Had to spend 45 min with Support, which only generates a trouble ticket. If my problem is solved, (and that’s a big IF), I’ll get an email response.
App, and support, is worthless.
I hate this app 1/5
I spent so much time today trying to create a new password. Every time I tried, it either said there was something wrong, or that I needed a stronger password, even though I was using all of their rules. Such a waste of time and huge frustration
Horrible: either unresponsive or slow 1/5
By Laurie 11
C’mon- was this tested on current iPhone and current iOS? Pages sometimes do not load. Oh and if you need to find a dr. Good luck. Couldn’t search by specialty. Awful.
Logged in, but none of my benefits were accessible 1/5
What a lousy app. First of all they only allow you to choose from a handful of special characters on password, so of course I’m not able to use the password I prefer to use. And then after logging in, it only shows me a bunch of terms of service lingo with no way to proceed, any other selections in the app result in some error message about a problem they will look into or that I don’t have access. Anthems mobile app team is a big FAIL. Just look at all the 1 star reviews.
FALSE AND MISLEADING INFORMATION 1/5
I received an email from blue cross stating I could add my medical ID card in my apple wallet. I re-downloaded the app to add my ID card to my wallet. Behold, I was not allowed to. I am running the latest iPhone XS Max with iOS12. DEVS!!!!!!!!!! please fix this app and let your IT manager know not to send misleading emails out anymore
No Access to EOBs 1/5
The only reason I downloaded this app was to access my EOBs. I can’t believe it doesn’t do this. It’s a waste of space on my phone
Really disappointing 1/5
I cut my finger at home last night and wanted to get it checked out at an urgent care clinic. The search feature is based on zip code, not where you are actually at and the map is really hard to use. Once you choose a clinic there isn’t a way to get it to show you directions.
Ugh. Trying to submit reimbursements it keeps crashing when I go to take a picture. It’s not user friendly. Difficult getting around just to do a submission for reimbursements. Will have to further discuss this with my company.
Just awful 1/5
What a pathetic app. Pretty sad Anthem doesn’t have the resources for a decent app. It one that even works
Don’t bother 1/5
Hi his app is a total piece of $*^£. Almost unusable since it keeps erroring out and having you reenter your credentials. It’s almost useless with only being able to get a copy of your medical cards and good luck if you need to view the back of the cards. I went to the website to see if it would be better and it failed. I would probably get faster answers if I drive to a main office and ask in person.
This garbage of an app 1/5
The app does very little in actually helping you understand your plan, the phone number of doctors still ask if anthem will cover them so why even put them on the list when you still have to call them and ask them call the doctors office again just to tell them it actually covers them. It was not what I was expecting being a programmer I am very disappointed at the amount of money or how cheap anthem is to not even invest in a decent working app.
Don’t waste your time 1/5
Logged in and for any feature (claims, prescriptions, etc) I click on, it tells me I have to go to the desktop website to view them. There’s literally no point to this app.
This app is only slightly better than having no app at all 1/5
By Pod Tappa Leo
It offers only basic information, such as your profile, and the out of pocket amount. It seems to go out of its way to avoid providing any meaningful information or contact info, such as what your plan actually covers, and how or who to contact regarding appealing denials. I could probably ask my dog and get the same answers I got using this app.
No information 1/5
I took the quick tour and it says you can access all this information when actually you can’t. Access ID cards; not available, see your prescriptions; not available, see your claims; not available. Don’t waste your time with this app because it just directs you to the website. It is useless.
This app is underdeveloped and never works! I repeat this app doesnt work! Im never able to sign in. It’s always lagging and gives me a hard time. Fix this please, it’s very annoying and useless!!!!!
App is crap 1/5
By im a dude
I chose to die of my illiness rather then to continue using this app.
Missing Benefits 2/5
Finally got the app to work only to find out that it doesn’t include benefits - thought the app was updated over a month ago to include this info - what gives?
Worst app I’ve encountered 1/5
Never works, can never even log into it after the first time! It perpetually says to contact the 800 number
This app is barely a wrapper of the already garbage website. I still do not understand how is possible to build such poor and miserable service.
What is this??? 1/5
It keeps kicking me off, telling me to call tech support, this is ridiculous, the other app was doing fine, what is this ?
By garret coty
What an awful app. It’s gives you random numbers to wrong places. It’s virtually useless..
Barely useful 2/5
By Patrick Kramer
The fact that you can’t select and copy information from this app has to be the dumbest “feature” considering that it does nothing other than provide a generic phone number to help you schedule and appointment.
Imagine writing information on a post-it from your phone then reentering that same information into the phone into a web browser. Now imagine doing this several times to find a doctor.
This app keeps changing but it remains as useless as it was when I first installed it.
Garbage app 1/5
Straight garbage. A monster company like anthem can’t figure out an iOS app. Haha
0 star app. 1/5
I guess Anthem spent a lot of money for their stupidest app and system. Shame on you! It is always error!!! Change your system provider. Anthem will waste more money if they keep current system provider.
I fell down my stairs one evening and went to the ER. I now keep getting calls that I should’ve gone somewhere else like urgent care and that I needed to download the app to find locations near me. I finally did, after the 3rd or 4th call, just to see if there were any options near me that were open at 9:30 pm or so, just to compare. The app pulls up 95 options, between 1 and 25 miles, but fails to provide office hours for any of them. I guess they believe that I should start calling around to see if:
1. Anyone was open
2. If they had X-ray machines
3. The ability to splint my broken foot and have crutches.
This is a joke.
What’s the point of the app? 1/5
I can’t view any information for our plan. I wanted to see our claim information but it says it’s unavailable. What is the point of the app if we can’t access our information.
Less than zero 1/5
App was non functional from the moment I tried to sign in. Kept saying that something went wrong every time I tried to sign in. Useless