Please add the Arabic language
Buggy app connecting you to a bunch of idiot reps 1/5
the reps are just idiots
Device Replacement Process is HORRIBLE 1/5
I’ve had to call in multiple times, put multiple holds on my credit card for over $850, and was sent a “new” replacement phone from Apple that came with pink lines running vertically across the entire screen.
Don’t waste your time or money on this sub-par insurance and customer support. 👎
Senior Advisor Vince threatened to hang up 1/5
By Thomas Harsh
After I-chatting with Apple support in regards to a green vertical bar on my display on my iPhone X , they told me to pick up new iPhone X at Apple store. I called Apple store to make sure everything was a go, and they said they wouldn’t give me new phone unless Apple support put it in the notes section. I called Apple support back and spoke with senior advisor Vince about the issue. Told him I had AppleCare and had documented I-chats from Apple support indicating they approved me for new iPhone X replacement at $0. He said he would not put that in notes section and I’d have to pay either $99 or $129. I said which, because I read $99 replacement fee if they determined it was physical damage which it was not. He took 5 minutes trying to find out the answer. I said let me talk to someone else higher than you. He told me I was rude, he was going to hang up, and he was the highest authority in Apple. I said is this a recorded conversation? He said yes and hung up. I called back to file a complaint on Vince and spoke with senior advisor Ginger. She apologized and said she would take care of Vince and my iPhone issue. She called the Apple store and told genius Nance at Tyson’s Corner Apple in VA to give me a new phone and they did. Hope Apple terminates senior advisor Vince because he is not good with customers!!
Poor customer service 1/5
Twice I’ve contacted Apple support, and twice they’ve done nothing to solve my problem.
Total unwillingness to help. Pointless app.
Chat Disconnects 1/5
Every time I use this app my chat gets disconnected due to an issue with my connection when I get transferred to another person. The issue only happens when I use this app!
It is a very good app!!! 5/5
Apple suport is good because it can help you doing in many ways. Like if someday your Wifi is not working you can check the Apple support and tell a person what your issue is. One day I wanted to put another password in my iPad and then couldn’t remembered it and I needed the Apple support but I din’t know it exist. That’s why you need the Apple support. 👍🏻🎉🎊🎈☀️😊⭐️🌙👎🏻
New Update 1/5
I’m not a huge fan. I discovered that all of the websites and apps that had my username and password saved have now been deleted. Even if I type in the first few letters of my mail or username, nothing comes up.
One of the reasons I loved my iPhone so much is because I didn’t have to literally look up the list of over 80 usernames and emails I have set-up for work and personal use. To have that taken away from me is frustrating to say the least.
My phone is password and fingerprint protected. I don’t understand why this feature has been taken away. I’m incredibly unhappy about this. Especially since I have to order my mother’s medications and track her doctors notes on many different sites. Shame on you Apple.
By Beach go'er
I was thinking of adding some kind of Star Wars facing for the Apple Watch, you know, for Star Wars fans like myself
Figure it out my old apple id and password 5/5
By Jimbo jimz
2nd try, last failure 1/5
This app is totally useless. I have tried it before and gave up. Now I am in a clutch on a design project, so I tried again to ask how to use a function of the Pages app that is very difficult to use.
The app would not allow me to search outside their set perimeters. Asking for Pages, Pages design, or Pages layout, only got me articles on security issues for iPad Pro and Pages. I don’t have time to figure out how to work your silly algorithm to get an answer I suspect you don’t have.
Either redesign this mess of an app or junk it!
app works wonders 5/5
until i came across this gem i was spinning circle trying to set up my iphone and ipad... ty
Can’t switch support languages 1/5
I typically have my iDevice set to Italian, but I live in the USA. The app only allows me to get support it Italy and Switzerland, though, due to my device being set to Italian. Maybe offer us the option to change language?
Great, but 4/5
It will not save the transcripts or email them to you. Very big pet peeve of mine. Also I’m used to leaving reviews after a chat, and I have yet to be asked to do that on here 🤔
What's the point? 1/5
This is my second time calling Apple support and the second time the could do nothing for. First wjeny iPad started to open applications by it's self and they said it will $289 to replace and second when I fell and my Apple watch screen came off and they said that would be about $229 give or take.
I understand that it was a damaged item but those prices seem unreasonable considering how much we pay for them in the first place. It malese want to leave Apple all together because I don't have the support I thought I would. Maybe it's time to try a new company...
Apple Ihate this phone66 2/5
I need to know how to change my Apple ID. I forgot mine and cat do any updates. I have tried 10000 times and it always asks for Apple ID every step of the way. About to give up and go buy a flip phone!!!!!!
Wrong phone number 1/5
I tried scheduling a call and kept getting emails that a technician was trying to reach me but the wrong phone number is populating automatically. I finally discovered this and was able to temporarily change my number but there is apparently no way of fixing the auto population of my phone number. I’ve gone to my Apple ID and my phone number is correct so not sure why the app does not populate the correct phone number... this app is dyslexic!
Disney #1 in customer service? Apple may change that with this app alone! 5/5
I’m a very long time IT guy that hates to write reviews. But, over been around this block many times. Know support inside out from every prospective and when I as a consumer run into the most insane why have they not fixed this yet because as IT I know it is incredibly simple to do so, I stumbled upon this app and thought I’d give it a try. Now I’m not a big supporter of big brother by any means and am comfortable that Apple does every thing they absolutely can to protect my privacy on my iPhone so when this app launched and everything Apple knew about me, my phone, my Apple ID, my devices, and instant live chat, took my question, answered correctly to point me in the right direction in one sentence, any thing else sir, like a transcript...BAM!
I’ve tested, reviewed, complained, threw out plenty of support software and revised help desk playbooks designed to appear to be helpful ends up in frustration over the rep completely missing the point or has a difficult time understanding the issue. I know they mean to help but all of us have suffered the effects of something broken maybe simple but it’s just way to hard to deal with horrible product support. And, the bigger the company the worse it gets. So, Apple, my hat is off to you on this one. It is THE best consumer level support software/chat/reference/all in one convenient at the touch of the icon app ever developed. And being Apple, it will be consistent going forward. I have not yet even gone back to open it a second time to really see what is there as so much flashed by when it zoomed to chat that I now really do need to go explore. Thanks Apple, and yes it is horrible we pay a much higher price for Apple devices and for a very good reason. Quality. Disney yes, love you and yes your are number one and will probably always be, but Apple you have number 2 in my book.
Good. But too many steps involved 3/5
This is a great app overall and I have used it a few times to get in store support. One major problem is that it takes way too many steps and taps through the app to schedule an in-store appointment. There should be an option front and center that says “Schedule Apple Store Visit” and then I enter in my device and issue etc. Currently I have to select device and then issues and then sometimes the in store options isn’t even there — you have to dig through the app to find it. Please fix! Thanks.
Add back support does iOS 10 1/5
Not all devices can run iOS 11, or run them reliability. Please add back support for iOS 9 and 10.
It's interesting that Apple's iMovie supports iOS 9 to this day!
No help here 1/5
By windows black
I have been trying to get help from you but I c an seem to get assistance with my needs. I just tried to get assistance from you, but the submit button was not available for use. I am disappointed.
Мы здесь, чтобы помочь! 1/5
1000000 пользователей удалили приложение из-за отсутствия поддерки русского языка. Сделайте пожалуйста локализацию. /Almost this number of users was deleting this app only in reason of missing russian lcalization. So can you add this app and localization to RU Store please?
Rate the App!!! 5/5
It seems like most of the negative reviews are from people who can’t seem to figure out the difference between the App and their personal grievances with Apple . If they can’t make that very simple distinction it seems likely that may have trouble figuring out other very simple issues.
The app is great with lots of great info about the particular issue I might be experiencing and if I do need to call or chat they already know what product and issue I’m calling about.
Great App and amazing support team.
The advisors are so relax and help you very very nice. Thank you apple support
Amazing App 5/5
I had an issue with my iPad Pro and Apple Support saved me. It was so easy to use their feature where you can just message a worker right aware. Very professional and holds up to the high standards of Apple!
Horrible customer service! 1/5
When you get a hold of apple support its a person who has zero capability of fixing your issue no matter how small. They are stuck to outdated protocol thats is worse than 1980 dial up telephone CS. Completely incompetent, I would recommend switching away from Apple. There are far better choices these days. I will be doing so myself shortly...
App Won’t DOWNLOAD! 1/5
I’ve now got 91 other app “updates”, that similarly can’t/won’t download to my 128GB Apple iPhone 6s, now running iOS v. 11.2.1, with 28.73GB of free space.
Multiple support requests have essentially resulted in NOTHING!
1/23/18... I now have 233 apps that won’t update.
My Apple account balance is $0! I don’t owe any money.
My 128GB Apple iPhone 6s is now running iOS v. 11.2.2.
My home Wi-Fi connection continues to be reliable.
Each uninstalled app update CRIPPLES the related existing app!
How do I love thee? I do! 5/5
I have 342 apps and 11.50 GB of music in iTunes. Some of the music is from my own CDs, but most was purchased through Apple. Yet, I have to put off upgrading due to one single third party app that wants me to use them to hold my personal data instead of iCloud. I trust iCloud, therefore I have not upgraded. If I could only upgrade, I could once again use the Apple Support app. I am in a catch 22 and I have a feeling that I will be staying there for a long time. I am sorry4ever.
This is the best app for support! 5/5
The options that you are given cover any issue you might be having. You can all directly or schedule a call when it is convenient. Apple support is outstanding. Their support techs are knowledgeable but do not hesitate to transfer your call to senior techs.
Been trying to us the app for several days now and all I get is a spinning circle.
iPhone 8 5/5
Love all its features. No problems so far. Never going to a different brand phone!
Exceptional App and help. Thanks Apple! 5/5
This App is one of the most helpful Apps in all the Appstore for my iPhone! I am very impressed with the customer service and functionality of the App. This App is a staple on my iPhone!
I think this app should has more server, because when I want to use app Apple support I’m going to move from Apple Id Vietnam to Apple Id USA :(
This is the best app if your an owner of any Apple Products. Best service hands down. Thanks Apple 😁
I had a problem with my imac and a person helped me out in a cinch! Great service no complaints!
U KNOW iOS 11 IS BAD 1/5
Why I must update the software to talk to customers service!!!!!!!!
So the next Apple event Apple can say 999.99999% of iPhones now are using iOS 11 even though it is an atrocious software!!
Amazing deserves 10 stars 5/5
By Eliana dobbs
This app was amazing he resolved my disabled phone issue within a half hour. Amazing support and I love that it’s a real person. I the dude texted me quickly and I was never waiting for a response. Lovely service!
Over it 1/5
Seriously! We need a useless app just to make an appointment with almighty Apple. There are links in every communication that don’t actually connect to anything. What’s the point!
This entire product line makes Samsung look better by the day. So tired of the pretentious BS. ( they are really good at taking money though..no glitches there:-)
Software wolf 1/5
Finish can’t happen since Before the phone was Informative.
UPDATE for Apple for nearsighted people. 5/5
That will give you more customers and more “care people” service for the oncoming time.
ONLY BY E-MAIL.
Selling Ideas services,s.a.
Very Satisfactory Experience!! 5/5
By Little puppy77
I was surprised by the efficiency of this app - I was immediately connected with a representative who quickly offered to check my battery diagnostics, and then based on my results gave me several helpful tips to improve my device’s performance. Very pleased!
rude, insincere, unhelpful 1/5
By KR Tong
Foreign to the concept of moral decency Apple has made it near impossible to get your money back if you erroneously subscribed to something that was supposed to be free but wasnt. Even if you deleted the app before you were ever charged and never used the service, they've hired a bunch of lawyers to make the idea of, ”accidental purchase? Never used? Full refund.” a thing of a bygone era. Truly hate this company.
Well done! 5/5
This app is easy to use and really helped me with what I needed. I started a chat with support and unfortunately they weren’t able to help me through there, but they got me an appointment with a phone representative and they were able to help. The U.I. Could use a little work, but honestly a great support app. Exactly what you’d expect from Apple.
Requires iOS 11 1/5
By ND Carper
This app requires iOS 11 to use, since I've got iOS 10, I've stopped receiving updates, which I don't really care. But now the Apple Support won't let me in anymore because I don't have the latest version of the app. Apple should let iOS 10 devices use this app, seriously, iOS 10 is not that old, it works fine for me, so why won't Apple let my iOS 10 iPad Retina use it?
Problem with recent update 11.2.6 2/5
By LP FL
Since I updated I’m not getting notifications on my iPhone for text or emails. I have to open the app and then they appear. And there’s an entry on my calendar on March 2 - “Holi“ is all it says and I can’t delete it. It was not there before the update!
I was shocked... 5/5
After seeing the lines and shortages on the battery replacement front, I used the app: saving my precious time in the process!
A+: cannot overstate my appreciation.
Simple, Fast, Helpful 5/5
My MAC was acting weird, I had to wait around 10 minutes for a person to come. She was extremely patient when I would do something stupid and my problem was sorted out in 20 minutes or so. Highly recommend.
It’s a must have app! 5/5
Downloaded Apple Support was the best decision I could have made, I received help immediately and the customer service was so attentive with my issue, that was of course resolved! I know I made the best decision when I switched to Apple, and Apple proved me right, thank you once again.
FORCE to upgrade to iOS 11 1/5
By Galel Hicyang
Again, I hate apple FORCE us to update iOS. A new iOS is very good to the latest apple device, but it's a another story to older ones. Install newest iOS on older device would cause many terrible issues, including but not limited to obvious performance issue, capability issue. It's user's right to choose the best iOS version which best serves their specific device!