Could not checkout 2/5
I was able to build order but checkout button did not work.
Can't place order 1/5
As simple as that, I get all the way to the end then nothing.
Wont register that I had entered vehicle info. Could never check out 1/5
Nissan Quest minivan red
Poor quality 2/5
I actually like Applebee’s however the company seems to be its on downfall. I was attempting to place an order online, however the menu hasn’t been updated to reflect its current new menu options. This is an example of poor customer service and failure to maintain customer satisfaction. I am unable to select for the foods i like because they are not provided on the app as it is in the restaurant. I am going to need you all to do better!
Cannot pay and place order 1/5
Got to the step where I would normally enter my credit card information and it tells me I have no card information saved. There is no where to save it or add it, so I am unable to place an order online. This is the case with the app and the website.
Bad Customization & Glitchy 1/5
I went to order a steak and it had “choose a first side” seven different times before choosing a second side, creating a dilemma where it multiplied your extra charge by 7 and made your order look like you were ordering multiple sides. Also, on all the pasta dishes you cannot customize anything other than Parmesan. Where’s the option for no chicken? Or switching chicken with shrimp? So much for the mobile coupons they’re always giving out...
Does not work 1/5
Doesn’t work, can’t place order. Also people at the restaurant wouldn’t take my online coupon code and or help me with app.
App not working, won’t let you place and order😡😡😡😡time to move on to another restaurant 😊 1/5
Another customer lost, thank your app for this
Can't place order 1/5
As others have said I can't place an order the app just says the order is on the house but you can't actually submit the order... This is ridiculous.
Just add Apple pay and Google pay (for Android) as your payment methods and be done! I don't want to give you my credit card details of you can't even handle making it so we can place an order.
Edit: latest update just says "something went wrong" when you get to the checkout screen... Something did go wrong Applebee's hired whoever's working on this app.
Kept telling me to add information after I already did. Then you have to go inside for “curbside” service. Stupid.
I would give u a 3 Star bc the app was average, but the ONLY reason i get apps for big food chain is for the point system, with which you don’t have, therefore a one star from me. I would hope you would reconsider doing that.
Cannot place order 1/5
A while back this app worked. Now I cannot place an order. The newest update won’t allow you to choose a salad dressing when you add a salad to a meal.. and at checkout it says “no payment necessary, this one is on the house”
But it doesn’t let you checkout
In the last I would enter a credit card and it came back with a different last 4 digits and say that it wasn’t working. The other day their website certificate was expired and I couldn’t even go to their site on a desktop computer. Get it together.
New Update 🙄 3/5
By Tray Diane
The option to pay inside is not offered anymore. You must pay before pick up now. Can you at least add Apple Pay. Thank you.
Pretty Useless... 1/5
Unable to join the wait list from the app.
Won’t process credit cards 1/5
Put in the whole order and then it won’t process your credit card. Aggravating
By Deana C.
The app used to work great but it no longer works for me. I’ve deleted and redownloaded and it still doesn’t work. Very disappointed!
$5 off for first order using app is bogus 2/5
By Poer den
Offer code 5OFF25 for using app on your first order is BS. When placing order there is no place to enter code when checking out. Picked up order and mentioned it to the employee and was told it automatically takes it off the total. Checked email receipt when I got home, no discount, lied to. Don’t waste your time downloading this app.
Broken, can’t select carside to go 1/5
App and website both will not accept carside to go. You always get an error to add vehicle make and model even though it’s filled in.
Good, one problem 3/5
App is fine except for using gift cards. If your order total is higher than the amount on your gift card and you need to use a credit card for the rest it’s a bit confusing to get it to work. The first time I ordered it ended up not using the gift card at all and used only my credit card.
Credit Cards don’t work 1/5
90% of the time I use this app it won’t accept credit cards - technical issues... so they just won’t get my business. Being forced to order by phone is also frustrating when they point you back to the app.
No go! 1/5
Can’t even download the app 😡
App doesn't work 1/5
The app used to work, I used it twice a week. Now with the update, it won't take my credit card. I can't call in my order while at work. I now longer go there.
Nonexistent card won’t let me order 1/5
I can do everything in the app until I go to pay and it tells me some random card is not found or invalid and that is not the card that I input. I’ve had this problem for awhile and it has left the app unusable for me.
By Ashbash 131313
FIX THE APP!!!! It ridiculous, orders are being made wrong and it’s the apps fault not the restaurant!
No room for comments. 3/5
There should be place for comments. If I don't want tomatoes, I don't want them. Let me tell you no tomatoes! (: Thanks.
New app needs works 2/5
I am not sure why this app was cleared for release. Very buggy. Have to load every page twice to get it to work and then wasn’t able to send my order through. All that work for nothing. Just call or go online to place your order. Save yourself the trouble.
This app is terrible. You’re forced to only choose from the choices they have listed even though you know they offer other options not listed, and no where can you request those options
Needs Work 2/5
Should be able to customize my order. I don’t want wonton strips on my Thai salad but can’t edit. Check out Panera app - it is perfection!
Needs update! 1/5
Used to love this app. They changed it to allow for paying via the app which was great but due to fraud they stopped allowing CC payments online. There is no option to pay at the restaurant so I cannot process my online order. NOT HAPPY, PLEASE FIX!!!
App issues 1/5
The app will not update so I deleted tried to reinstall & still won’t download. iPhone X.
By 2F20 is my Jam
This app is fantastic ... love Applebees and their drink specials
Easy to use, fast service
Where’s the Fries 5/5
By Love my Fries
Love the app, but how do you order fries? My son likes fries with his wings.
Updated app is horrible 1/5
This "updated" app is in dire need of help. Side item selection was a mess, no place for notes (to hold something, put.something on the side, etc), forced me to pay online rather in store, took gift card info but never charged it.
Need an option to edit an order. For example I get fiesta lime chicken but instead of rice I like to get broccoli. In the restaurant it's no problem to order it that way, why can't I do it on the app? Also, when ordering wings the only option for dressing is blue cheese or no sauce. Where is the option for ranch???? This app definitely needs some work!!!!!
Won’t let me pay 1/5
By The Will of Willdom
I cannot pay with only a gift card
Great app 5/5
Lol @ ppl rating the restaurant not the app
Works for me 4/5
Unlike other reviews I’ve seen this app worked perfectly for me. The only reason I give it four stars is because it was hard to use in some areas in the ordering aspect. But all in all very easy app to use
I ordered my food and it said it went through we got there and they didn’t have the order therefore We just wasted time waiting for our food we never got when we could have gotten something else
App has clinkers 3/5
By dinner to go
Great food. Great people. Excellent service at CarSide but the app needs some work. I got home and the order was different than what I thought I ordered. (Wrong side order). When I tried to review what I had ordered I couldn’t pull it up. Just got the bill summary. I would give 5 stars to the restaurant but 2 to the App.
Not great tonight. 1/5
I had the 8 ounce steak. It was cooked ok but it was the toughest steak I have ever had at Applebee’s. The onion rings were to greasy and the Applebee’s in farmingdale was very drafty. As your server came buy so did a cold breeze.
New Update has error already. 2/5
I can’t have the Mexi-Ranch and that’s not an option to remove on any of the foods that contain it. There is no additional space to leave a comment before making a payment either. Why should I have to call up the restaurant just to remove an obvious option? Please fix, thanks!
Like the food, like the convenience of the app but I can't figure out how to add more sauces. Or there isn't a function to do so, the app is not very clear on where to find things. And I have a different problem with the app every time I try to use it.
Need nutrition info 2/5
The title says it all
It’s okay 1/5
I like the easy order of food but there’s no pay with cash option. And only have gift card, credit/debit card pay options only. I hate that. If I have to pay when I get there, there should have the ability to pay in cash if I want to.
Car side pickup 1/5
Food was not good. Very, very small portions. Steak very chewy. Caesar salad had no dressing. $12 meal hardly worth $5. No more Applebees.
Rating the App 4/5
The app came in very handy today as the web version was not working.
The app is quite easy to get around and easy to customize an order. For example if you get a sandwich or burger you can select items not to include like onions, tomatoes, etc.
I hope they include a section on future updates to get extra condiments, or any special requests.
Very disappointed 1/5
I placed a curbside order tonight and for $20 it was awful! First off it was supposed to be done by 8:02pm I finally called around 8:15pm to see what the hold up was when I finally got my food my sandwich and fries were cold and soggy in a tray and plastic bag, my side order was ok although not very hot either, I ordered a brownie bite with ice cream that I ate first but the brownie was hard and cold! Definitely not worth $20! I won’t be back and yes I tried calling to complain to Mgr but was put on hold and nobody came to phone! Customers apparently don’t matter to them!
Carside disaster for the 3rd time 1/5
By Kelly Smith MP
We ordered a party platter of the chicken fingers ENTREE, which claims to serve 5-7 people. While the chicken fingers appetizer platter also feed 5-7, it clearly stated that the fries (in menu the picture) were not included. For $8 more you can order the ENTREE VERSION and presumably receive fries for 5-7 people as well. Another reason you might believe fries were included with the $8 up charge could be the fact that a mandatory selection for a side order had to be made for the order to process. On the list of side order choices, fries were nowhere to be found. And why would they. Since the picture displayed the fries as part of the package and the appetizer version clearly stated that it did not include fries. So, I was confused and surprised when once again I arrived home to feed the family and my order was incomplete. Giving it more thought, the restaurant had contacted me by phone 5 minuets after my order should have been completed to inform me that the garlic bread I ordered and paid for was unavailable. I thought when I said “no big deal, I understand. You can just take that off the order” I did not realize, until I checked my receipt, that it was up to me to remind them to also remove the charge from the bill. When we returned to pick up the fries and clarify the prices, we were expected to appreciate the single serving of garlic mashed potatoes that were supposedly included for free. FYI the mashed potatoes cost less then the garlic bread we were not refunded our money for. Additionally, the $5 coupon they are promoting was also not honored. Instead, after a 10 minute debate on the subject and our offer to return home to retrieve the food that was at this point ice cold, we were again expected to appreciate the $10 coupon they provided us in place of the money we were overcharged. Thanks a lot! But I prefer to choose how and where I spend my money instead of being forced to redeem it through more products and services of the same restaurant that screwed up the last three orders my family and I have placed in the past year. Here’s my suggestion...try to order from your own app and see how that goes. Items are often removed from the app menu and other items are advertised poorly and incorrectly.
No Honey Mustard 1/5
The only thing I actually like about Applebee’s is their honey mustard. The chicken tender platter is advertised as coming with honey mustard, so I assumed that it would be in the box. There is no honey mustard in the box, and it made me cuss for the first time in 15 years